Tema Telecomunicazioni T40 Installation Manual
Revision Date Revision Reason Prepared Checked/Approved
0 10-05-2007 First Issue MM FL
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T40
Voice Mail and Automatic Attendant
Solid State - Flash Disk
TECHNICAL – INSTALLATION MANUAL
T40 - Version HW 1.00 FW 2.0
Made in Italy by TEMA TELECOMUNICAZIONI S.r.l.
Recommendations
1. Use only original spare parts and consumables supplied by Tema Telecomunicazioni Srl for this equipment. The company shall
not be held responsible for any damage caused by the use of materials that they have not supplied.
2. The device has been carefully manufactured and tested. In any case, the product is not recommended for use in situations in
which incorrect operating may result in damage to persons and/or property.
3. We recommend that you carefully read this entire manual before starting to use the device.
4. Do not expose the device to sunlight and protect it from sources of heat, dust, humidity and chemical agents.
5. This manual is the property of Tema Telecomunicazioni Srl and any duplication and reproduction, even partial, as well as
storage on any type of media is forbidden without written permission from Tema Telecomunicazioni Srl.
TEMA TELECOMUNICAZIONI S.r.l.
Telecommunications - Electronics
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La sottoscritta società : TEMA TELECOMUNICAZIONI SRL
con sede in : Via C. Girardengo, 1/4 - 20161 MILANO
dichiara che il prodotto: Risponditori telefonici Operatori automatici
Codici: T40
è stato costruito in conformità alle seguenti normative:
SICUREZZA EN 60950
EMC EN 55022
EN 55024
EN 61000-6-1
EN 61000-6-3
TERMINALE DI TBR 21 (1998) – Terminal Equipment (TE); Attachment
TELECOMUNICAZIONE requirements for pan-European approval for connection
to the analogue Public Switched Telephone Networks (PSTNs)
of TE (excluding TE supporting the voice telephony service) in
which network addressing, if provided, is by means of Dual
Tone Multi Frequency (DTMF) signalling.
Inoltre il prodotto sopra menzionato soddisfa i requisiti essenziali delle seguenti direttive:
• Direttiva LVD 73/23/EEC (Low Voltage Directive)
• Direttiva EMC 89/336/EEC – 92/31/ECC
• Direttiva 99/05/EC per apparati di Radio e Telecomunicazioni
MILANO, 10 Luglio 2006 TEMA TELECOMUNICAZIONI SRL
Felice Lamanna
Amministratore
DICHIARAZIONE DI CONFORMITÀ CE
DECLARATION OF CONFORMITY CE
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I. IMPORTANT INFORMATIONS REGARDING THE RECOVERY AND RECYCLING OF THIS
ELECTRONIC DEVICE
The crossed-out wheeled bin symbol below indicates that this electronic equipment is intended to be
disposed in a separate collection and not in an unsorted municipal waste, in order to provide for the
treatment of WEEE (Waste Electrical and Electronic Equipment) using best available recovery and recycling
techniques.
Specific treatment for WEEE is indispensable in order to avoid the dispersion of pollutants and other
hazardous substances into the waste stream, while recycling leads to reduction of disposal of waste and the
negative impacts on environment and human health. That is, priority is given to reuse of WEEE in its
components, subassemblies and consumables.
As the final holder, the user has an important role in contributing to reuse, recycling and other forms of
recovery of WEEE and is responsible to return this waste in the collection facilities set up by EC Member
States and to fulfill other duties in compliance with Directive 2002/96/EC and local laws.
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INDEX
1. T40 INTRODUCTION ................................................................................................................ 6
2. T40
OVERVIEW......................................................................................................................... 6
3. PACKING
LIST.......................................................................................................................... 7
4. THECNICAL
CHARACTERISTICS ........................................................................................... 7
5. DEVICE
DESCRIPTION ............................................................................................................ 8
5.1.
FRONT VIEW.................................................................................................................................................... 8
5.2. REAR VIEW....................................................................................................................................................... 8
6. INSTALLATION AND SERVICES ............................................................................................. 9
6.1.
PBX CONNECTIONS........................................................................................................................................... 9
6.2. START UP.......................................................................................................................................................... 10
7. SYSTEM CONFIGURATION ................................................................................................... 14
7.1.
GENERAL PARAMETERS ................................................................................................................................. 14
7.2. PBX PARAMETERS........................................................................................................................................... 16
8. SYSTEM MENU....................................................................................................................... 17
8.1.
INTRODUCTION .................................................................................................................................................17
8.2. MENU MANAGEMENT ....................................................................................................................................... 17
9. LINES CONFIGURATION ....................................................................................................... 22
9.1.
INTRODUCTION .................................................................................................................................................22
9.2. MANAGEMENT................................................................................................................................................... 22
10. EXTENSION’S CONFIGURATION.......................................................................................... 23
10.1. I
NTRODUCTION ...................................................................................................................... 23
10.2. E
XTENSION’S MANAGEMENT ................................................................................................... 23
10.3. E
XTENSION INSERTION........................................................................................................... 25
10.4. E
XIT OPTION TABLES .............................................................................................................. 26
11. E
XTENSION OWNER ................................................................................................................... 27
11.1. I
NTRODUCTION ...................................................................................................................... 27
11.2. A
CCESS TO OWN MAILBOX...................................................................................................... 27
11.3. A
VAILABLE FUNCTIONS ........................................................................................................... 27
11.4. M
ESSAGE LISTENING.............................................................................................................. 28
11.5. C
ONFIGURATION CHANGING ................................................................................................... 29
12. NIGHT
MODE .......................................................................................................................... 30
12.1. I
NTRODUCTION ...................................................................................................................... 30
12.2. S
LOTS SETUP ........................................................................................................................ 30
13. CALL
TIME SLOTS ................................................................................................................. 31
13.1. I
NTRODUCTION ...................................................................................................................... 31
13.2. C
ALL TIME SLOTS SETUP ........................................................................................................ 31
14. MESSAGE
RECORDING ........................................................................................................ 32
14.1. I
NTRODUCTION ...................................................................................................................... 32
14.2. M
ESSAGE RECORDING AND LISTENING .................................................................................... 32
14.3. S
YSTEM MESSAGE CHANGING................................................................................................. 32
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15. MESSAGE NOTIFICATION..................................................................................................... 33
15.1. I
NTRODUCTION ...................................................................................................................... 33
15.2. C
ONFIGURATION .................................................................................................................... 33
15.3. M
ESSAGE NOTIFY ON DISPLAY ............................................................................................... 34
APPENDIX...................................................................................................................................... 35
A1. SYSTEM MESSAGES .................................................................................................................... 36
A2.
MUSIC ON HOLD SERVICE ............................................................................................................. 39
A3.
REMOTE SYSTEM PROGRAMMING USING DTMF COMMANDS.......................................................... 40
A4.
SYSTEM ACCESS AS MAILBOX OWNER........................................................................................... 42
A5.
PLAYBACK AND CANCELING MESSAGES (OLD OR NEW ONE’S) ........................................................ 43
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1. T40 INTRODUCTION
T40 is a new generation solid-state device, coming from several years of experience in telecommunication
field, voice mails and automatic attendant systems. T40 is based on a strong and sophisticated hardware
with solid-state memory (flash disk) and a DSP processor. It provides all services for automation and call
management, such as:
• Automatic Attendant with Voice Guide
• Information Services with tree structure
• Voice mail with integration software for main PBX brands
Installation and setup it is very easy (the system comes with pre-installed software) and it already contains
base services that can be managed for better fitting your needs.
2. T40 OVERVIEW
Main characteristics:
• Proprietary hardware based on DSP (Digital Signal Processing)
• Compact Flash standard memory
• 2-4 Analog Lines
• Up to 512 Voice Mail Boxes
• Up to144 Hours of message memory
• IVR up to 4 level
• Audio Output for internal music on hold
• Automatic FAX switch on FAX incoming calls
• Integration and capability with main PBX brand
• Easy to use and to setup
• PBX and SMS messages notification
• Optional modem for remote assistance
• Small dimension, low consumption
Automatic Attendant and Voice Mail:
• Automatic answer on all lines connected to T40, even simultaneously (2 or 4 lines)
• Welcome message and functions individually configurable for each line by time table (Day/Night)
• Tree structure, voice guided menu
• The caller can receive generic information directly from the voice menu
• DTMF tone recognition with fast extension achieve (internal extension linked to a DTMF digit)
• Lines tone recognition with automatic hang-up at the end of calls
• Automatic Voice Mail on busy or no answering extensions
• Presentation on extension of the caller name
• Capability of call rejection (only for allowed extensions)
• Messages on Mail-Box notification to a extension or external number, by hours and weeks schedule
• New messages notification via SMS
• Fax recognition and automatic diversion to an extension with fax machine.
• Setup of maximum day count for messages to be maintained in memory before automatic deletion, two
parameters, for new and old messages (when day count expire for each message the system
automatically deletes it to maintain the mailbox clean)
• Maximum massages limit for each mailbox on voicemail in range from 0 to 60
• Maximum individual time limit calling a not answering extension
• Activity log file for better trouble solving
• Integration with main PBX’s for message recording / signaling directly on extension lamps
• Many services available and configurable at individual level
• T40 behavior is configurable with individual programming table for extension busy or no answering.
• Remote configuration for main system parameters
• It’s possible to dedicate one system line as output for music on hold (only for 4 lines model)
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3. PACKING LIST
T40 system consists of the following parts:
• 1 T40 device
• 1 Power Adapter 12VDC – 1A
• 2 / 4 PLUG/PLUG RJ-11 telephone cord
• 2 / 4 Telephone wall mount sockets
• 1 SUB-D cable for programming
• 1 Technical- Installation manual (this manual)
4. THECNICAL CHARACTERISTICS
MAINS:
TELEPHONE INTERFACE SECTION:
DSP (Digital Signal Processing) Processor
8MB RAM Memory
Real Time Clock with Lithium battery
Hardware platform
Flash File System with Compact Flash card memory
Power Supply - Consumption
Power supply: 230V
AC
, 47...63Hz,
Consumption: 12VA with external AC adapter T7012A 12V
DC
Dimension and weight
Dimension: L130 x H40 x P180
Weight: 350g only T40 device, 500g including AC Adapter
Operating temperature
In working: 5°-40°, Warehouse: -20°....+60°.
Humidity: 10%-80%
Analog Telephone Lines with 600 Ohm, isolated by transformer
Ring sensibility: Min 20V
RMS
Max 130V
RMS
, 15,3…68Hz
Current Loop: from 20 to 50mA, without polarity
Frequency band: from 300 to 3.400Hz +/- 3dBm
RJ-11 Trunk connection
Lines connection type: RJ-11
DTMF recognition: numbers 0-9, *, #, A, B, C, D
Line tones: single tone 300…3300Hz
Sensitivity: –36dBm a 0dBm
Line tones and signal recognition
DTMF: minimum duration 43mS, interdigit 40mS
DTMF generation: digits 0 - 9, *, #, A, B, C, D.
Tone Generation: single/double in audio band
Tone and digits generation
Flash signal: programmable, 100 msec. default
Input sensitivity: -50….0dBm
Transmission output signal: -9dBm
Recording and playback
Memory usage: 28,8 MB/hours (8 KB/sec) rate
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5. DEVICE DESCRIPTION
5.1. FRONT VIEW
T40 is equipped with a series of LED indicators of the system activity:
1, 2, 3, 4 Lines activity indication. Led have the following flashing mode, slow
flash when line is free and permanent on to indicate line in use.
Disk Led for CF memory access indication
On Led for system powered
5.2. REAR VIEW
In this panel you can find all the unit connectors, as described in picture.
L1, L2, L3, L4 Four RJ-11 for analog lines cables connectors.
Com Sub-D 9 male serial port connector.
Power Power adapter input.
Lines activity
indication
System status led Memory access
indication
ANALOG LINES
INPUT
SERIAL PORT
POWER SUPPLY
PLUG
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6. INSTALLATION AND SERVICES
6.1. PBX connections
The installation procedure consists to connect up to four PBX’s analogs extension to T40. On the rear panel
of the device, there are four RJ sockets, one for each analog telephone line. Lines from PBX could be
connected to the internal contacts of the wall-mounting sockets coming with the unit, on screw marked “tip“
and “ring”. Then connect to T40 plugs by normal telephone lines cables.
On PBX, create a group of extension, corresponding to those connected to T40, then program PBX to divert
all incoming calls toward this group.
It is normal practice to leave one (or more) T40 line, out of the incoming group, using it only for outgoing
calls (message notification and signaling); this configuration is recommended in case the system receives
many messages in mailboxes and a fast mailbox status advice and heavy message playback is required.
The picture shows the T40 installation scheme. Incoming calls are diverted on the extension group where
T40 is connected.
The operator is supported by T40, not substituted by it. The device automatically connects callers to
extensions they can directly select or, for no selection, connect them to operator that will manage only no
automatically processed calls.
T40
EXTENSIONS
TELEPHONE
NETWORK
OPERATOR
PB
X
INCOMING LINES
GROUP
EXTENSION FOR
NOTIFICATION
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6.2. Start Up
Once the lines are connected and configured as above, is possible to check the system, easily with a call to
T40 group extension number. If everything is ok, a standard message is played and an extension number
selection is requested. Then hang up and start with services configuration.
Due the system doesn’t has neither video nor keyboard, for the programming is request to plug the com port
to a ANSI terminal emulator using a null-modem cable, and setup the communication baud rate at 115.200
bps. There are much software suited to do this operation; following is descript how to use HyperTerminal™
software, a default windows component from Windows95™ version.
Open HyperTerminal™ from “Accessory”, “Communications” from the tool bar.
In the following window, the program asks to create a new connection:
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In the name field insert connection ID, for example T40, then press enter to confirm. It may be asked to
configure a modem, chose No.
At the end the window, the program asks to configure the connection. In the “Connect” field chose COM1 (or
the port you select to use).
Confirming with OK, now port configuration is requested: Chose 115.200 in “Bit per second” field and None
in “Flush control” field.
Confirming with OK, if everything is ok, pressing <Enter> more than ones, T40 main window is showed.
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In case characters of the window results confused, select “Character” in “Show” menu.
From font selection field, chose “Terminal” then type and 9 or 12 dimension (a small font will generate a
small windows, a big font will be better visible but, on low resolution, no whole windows could be showed).
Now the software for system configuration is ready to use.
When you close the HyperTerminal™, saving your settings is requested. Saving connection, when you will
need to connect to T40 the next time, simply select the saved connection (in the example named T40), all
parameters will automatically be applied and the T40 main window will be displayed.
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The following mask will appear on your PC:
To choose a function, press the corresponding capital letter showed on the left of the functions list (for
example “P” for general parameters, “L” for lines configuration, and so on..).
To exit from a function windows press ESC to return to previous menu, if different methods are not showed.
If changes was made, software will ask you to save them.
At this point, you must configure system working mode and the extensions accessing modes:
Which incoming message must be played to callers (if different to the standard message), which extensions
callers could be reached by T40 and eventually if they also have a voicemail box.
The welcome message is to be used to presents the company name and it is better to make a short and
direct message without annoy callers but only suggest quick selections or connect them to the operator after
the firm presentation.
T40 allows detailed and individual users settings to best adhere to their conveniences.
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