Tema Telecomunicazioni T11, T11S, T12, T12S, T11R Technical And Installation Manual

Revision Date Revision reason Written Checked/Approved

3 25/06/2007 Update DP FL

MAS-T11-T12-rev03-EN Page 1 of 38

Multifunction Automated

Attendant

T11 – T12

TECHNICAL – INSTALLATION MANUAL

T11/T12 System Manual Rel. Hw 1.0 – Fw.1.14 March 2004

Made in Italy by TEMA TELECOMUNICAZIONI S.r.l.

Notice

1. For this device use only original replacement parts and consumable materials supplied by Tema
Telecomunicazioni Srl. The company will not be responsible for damage caused by the use of materials that it did not supply.

2. This device has been carefully constructed and tested. Nevertheless, the product is not recommended for use where an error
in its operation could cause property damage and/or personal injury.

3. We recommend that you carefully read the entire manual before putting the device in operation.

4. Do not expose the device to direct sunlight, sources of heat, dust, humidity and chemicals.

5. This document is the property of Tema Telecomunicazioni Srl. It may not be duplicated or reproduced, even
in part, nor may it be stored on any type of media without written authorization from Tema Telecomunicazioni Srl.

TEMA TELECOMUNICAZIONI S.r.l.

Telecommunications - Electronics

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La sottoscritta società : TEMA TELECOMUNICAZIONI SRL
con sede in : Via C. Girardengo, 1/4 - 20161 MILANO

dichiara che il prodotto: Risponditori telefonici automatici – Automatic Answering

Systems

Codici: T11, T11S, T11R, T12, T12S

è stato costruito in conformità alle seguenti normative:

SICUREZZA EN 60950

EMC EN 55022
EN 55024
EN 61000-6-1
EN 61000-6-3

TERMINALE DI TBR 21 (1998) – Terminal Equipment (TE); Attachment
TELECOMUNICAZIONE requirements for pan-European approval for connection
to the analogue Public Switched Telephone Networks (PSTNs)
of TE (excluding TE supporting the voice telephony service) in
which network addressing, if provided, is by means of Dual
Tone Multi Frequency (DTMF) signalling.

Inoltre il prodotto sopra menzionato soddisfa i requisiti essenziali delle seguenti direttive:

• Direttiva LVD 73/23/EEC (Low Voltage Directive)

• Direttiva EMC 89/336/EEC – 92/31/ECC

• Direttiva 99/05/EC per apparati di Radio e Telecomunicazioni

MILANO, 10 Febbraio 2003 TEMA TELECOMUNICAZIONI SRL
Felice Lamanna
Amministratore

DICHIARAZIONE DI CONFORMITÀ CE

DECLARATION OF CONFORMITY CE

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I. IMPORTANT INFORMATIONS REGARDING THE RECOVERY AND RECYCLING OF THIS

ELECTRONIC DEVICE

The crossed-out wheeled bin symbol below indicates that this electronic equipment is intended to be
disposed in a separate collection and not in an unsorted municipal waste, in order to provide for the
treatment of WEEE (Waste Electrical and Electronic Equipment) using best available recovery and recycling
techniques.
Specific treatment for WEEE is indispensable in order to avoid the dispersion of pollutants and other
hazardous substances into the waste stream, while recycling leads to reduction of disposal of waste and the
negative impacts on environment and human health. That is, priority is given to reuse of WEEE in its
components, subassemblies and consumables.
As the final holder, the user has an important role in contributing to reuse, recycling and other forms of
recovery of WEEE and is responsible to return this waste in the collection facilities set up by EC Member
Stases and to fulfill other duties in compliance with Directive 2002/96/EC and local laws.

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1 INTRODUCTION ....................................................................................................................................... 6

2 SERVICES................................................................................................................................................. 7

2.1 OPENING GREETING............................................................................................................................. 7

2.2 OPENING GREETING AND REDIRECTION TO OPERATOR CONSOLE ........................................................... 7

2.3 OPENING GREETING WITH ANSWERING MACHINE SERVICE ...................................................................... 7

2.4 OPENING GREETING WITH AUTOMATED ATTENDANT SERVICE ................................................................. 7

2.5 MUSIC ON HOLD (OPTIONAL) ................................................................................................................. 7

2.6 OPTIONAL SOLID STATE ANSWERING MACHINE ...................................................................................... 7

2.7 REMOTE CONTROL RELAY CONTACT ...................................................................................................... 7

2.8 TELEPHONE DIALER .............................................................................................................................. 7

2.9 CALL DIVERTER SERVICE ...................................................................................................................... 7

3 STANDARD AND OPTIONAL PARTS AVAILABLE WITH THE SYSTEM ............................................ 8

4 TECHNICAL SPECIFICATIONS............................................................................................................... 9

4.1 ACCESSORIES PROVIDED WITH THE BASIC T11/T12 SYSTEM ................................................................ 9

5 DETAILED DESCRIPTION OF SERVICES............................................................................................ 10

5.1 GENERAL DESCRIPTION OF OPENING GREETING SERVICE...................................................................... 10

5.2 AUTOMATED ATTENDANT SERVICE: A DETAILED EXAMPLE ..................................................................... 10

5.3 AUTOMATED ATTENDANT AND ANSWERING SYSTEM SERVICE: A DETAILED EXAMPLE .............................. 10

5.4 VOCAL GUIDE PRE-RECORDED MESSAGES ........................................................................................... 10

5.5 CALLER’S RELEASE ............................................................................................................................ 10

5.6 STAND-BY AND REENGAGES OF CALL ................................................................................................... 10

5.7 PROGRAMMING AND SYSTEM SERVICE ACCESS .................................................................................... 10

5.8 ANSWERING MACHINE MENU DETAILS .................................................................................................. 10

5.9 ANSWERING MACHINE MESSAGE NOTIFICATION SERVICE DETAILS.......................................................... 10

5.10 CHANGING OPERATIONAL MODE ......................................................................................................... 10

5.11 ALARM TELEPHONE DIALER ................................................................................................................. 10

5.12 ALARM CHECK.................................................................................................................................... 10

5.13 REMOTE CONTROL RELAY SERVICE ..................................................................................................... 10

5.14 CALL DIVERTER ................................................................................................................................. 10

5.15 LOCAL OR REMOTE DTMF TELEPHONE PROGRAMMING ........................................................................ 10

6 CONNECTION......................................................................................................................................... 10

7 INTERNAL VIEW AND DESCRIPTION.................................................................................................. 10

7.1 T7006 ANSWERING SYSTEM OPTIONAL BOARD .................................................................................... 10

7.2 T7005 MUSIC ON HOLD OPTIONAL BOARD ........................................................................................... 10

8 PROGRAMMING..................................................................................................................................... 10

8.1 REMOTE PROGRAMMING OVER THE TELEPHONE .................................................................................. 10

8.2 PROGRAMMING WITH A LOCAL OR REMOTE PC.................................................................................... 10

8.3 RESETTING THE DEFAULT PARAMETERS.............................................................................................. 10

9 PARAMETER PROGRAMMING............................................................................................................. 10

9.1 DAY MODE PROGRAMMING (MODE 1) ................................................................................................. 10

9.2 NIGHT MODE PROGRAMMING (MODE 2) .............................................................................................. 10

9.3 FESTIVITY MODE PROGRAMMING (MODE 3)......................................................................................... 10

9.4 HOLIDAY MODE PROGRAMMING (MODE 4)........................................................................................... 10

9.5 ANSWERING MACHINE / NOTIFICATION / ALARMS PROGRAMMING.......................................................... 10

9.5.1 Answering Machine Programming........................................................................................... 10

9.5.2 Message Notification Programming......................................................................................... 10

9.5.3 Alarm Telephone Dialer ........................................................................................................... 10

9.6 PROGRAMMING PBX PARAMETERS..................................................................................................... 10

9.6.1 On Hold / Return Call Parameters Programming.................................................................... 10

9.6.2 Busy / Release Tone Mask Parameters Programming ........................................................... 10

9.6.3 Selection Parameters Programming........................................................................................ 10

Table of Content

Page

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9.7 PASSWORD PROGRAMMING ................................................................................................................ 10

9.8 GENERAL PARAMETERS PROGRAMMING.............................................................................................. 10

9.9 MESSAGES RECORDING / RETRIEVEMENT PARAMETERS ...................................................................... 10

9.10 BUILT IN MESSAGE ............................................................................................................................. 10

9.11 FRONT PANEL OPTICAL LED SIGNALLING............................................................................................. 10

10 HOW TO RECORD MESSAGES ........................................................................................................ 10

10.1 MEMORY ALLOCATION FOR DAY/NIGHT/FESTIVITY/HOLIDAY (M1-M2-M3-M4) MESSAGES ..................... 10

10.2 RECORD OF A SINGLE MESSAGE.......................................................................................................... 10

10.3 LISTENING / CHECK OF A SINGLE MESSAGE .......................................................................................... 10

APPENDIX A : MODULE FOR T11/T12 CUSTOMIZED MESSAGES REQUEST ................................. 10

APPENDIX B: ALARM / REMOTE-CONTROL FRONT PANEL CONNECTOR....................................... 10

B.1 ALARM CONTACTS CONNECTION.......................................................................................................... 10

B.2 REMOTE-CONTROL CONTACT CONNECTION ........................................................................................ 10

B.3 SWITCH OPERATIONAL MODE 1-DAY/2-NIGHT CONTACT ....................................................................... 10

B.4 FUTURE EXPANSION ........................................................................................................................... 10

APPENDIX C: SYSTEM PROGRAMMING PARAMETERS SUMMARY................................................... 10

APPENDIX D: MONO E MULTI COMPANY APPLICATIONS............................................................... 10

D.1 T11 AND T12 CONNECTION EXAMPLE OVER 1 OR 2 PBX INTERNAL LINES (FOR SINGLE COMPANY).......... 10

D.2 T12 CONNECTION EXAMPLE OVER 4 INTERNAL PBX LINES (FOR TWO COMPANIES)................................. 10

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T11/T12

Alarm Signal input

Remote control Relay Output

PBX

Phones of Internal network

Operator

Console

Music on Hold

Analogic

internal lines

Line 1

Line 2 (only T12

)

Music on Hold Output

PSTN Telephone

Network

1 INTRODUCTION

T11/T12 is a small low-cost “Solid State” advanced technology electronic devices that connects to one or
two analog telephone lines or through a switchboard (PBX), to perform Opening Greeting service and
Vocal Guide Automated Attendant for small/medium PBXs connected to analog or ISDN external lines.

The unit is available in one (T11) or two port (T12). It can be connected to analog telephone lines derived
from the PBX. Operational modes and opening greeting messages are entirely programmable from the user.

The recording of welcome messages for day and night services can be performed simply calling one of the
lines connected to unit (from a DTMF phone), introducing the password for configuration services protection
and operating according to vocal guides.

Messages recording and system configuration can be performed also from remote access simply calling the
unit. The configuration of unit services is multilevel password protected.

T11/T12 is available with minimum 4 minutes solid state memory: the first two minutes can be used to record
up to 4 opening greetings for different operating modes (Day/Night/Festivity/Holiday and other services), the
two remaining minutes include pre-recorded bilingual messages (Italian and English) in order to help system
administrator in unit’s programming and customization.
So, T11/T12 can be used to cover several applications if properly programmed.

The picture below shows a typical PBX downstream connection used to divert calls (directed to operator
console) to T11/T12 internal PBX lines.

T11/T12 implements the following services:

• Opening greeting for information service, announcement and call release

• Opening greeting and forwarding to operator console

• Opening greeting during closing time and receiving vocal messages in answering machine

• Opening greeting with Automated Attendant

• Message in answering machine notification (optional)

• Inputs connectable to alarm contacts for telephone dialer function

• Remote control relay contact for remote actuation of low power loads

• Access to telephone line from outside with expense charging to office by using call divert service

• Music on hold output with customized message stored on EPROM memory (optional board

T7005/32)

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2 SERVICES

2.1 Opening Greeting

Connected downstream of the PBX, T11/T12 answers to calls on two lines simultaneously, playing a pre­recorded greeting message to callers. At the end of the call, after a programmable number of current replay
message, the unit releases the line with an announcement and it’s now ready to receive new incoming call.
It’s a typical service used during company closing time or for simple information.

2.2 Opening Greeting and redirection to Operator Console

T11/T12 can be programmed to redirect the caller to the operator Console when the greeting message is
finished. In this way the unit will be ready to receive new calls. Useful with opening greeting service in most
types of PBX.

2.3 Opening Greeting with answering machine service

If the answering machine isn’t full, the unit enables a caller to leave a message in the answering machine
when opening greeting has finished. Typical service for closing, holiday and break time. Up to 16 messages
can be stored in the answering machine.

2.4 Opening Greeting with Automated Attendant service

The unit’s automated attendant answers incoming calls and through a series of recorded menus and
telephone directories, helps the callers reach the desired extensions or a particular department such as
management, technical support, etc. At the end of the opening greeting, callers can hold the line for the
operator console (or a particular default extension) redirection. Otherwise the unit releases the line without
any transfer after opening greeting, if programmed.
During greeting message, callers can access a department or extension by dialing a single digit. For
example, the message could be the following one: “Press 1 for technical support, 2 for business department,
please hold the line to be connected with the operator”. Digits are associated with the PBX’s extensions (for
example digit 1 with extension 118 etc.) as the user couldn’t know the real called extension, making
T11/T12’s use quite easy. However, privileged callers can also dial the extensions number, if known, instead
of single digits.

2.5 Music on Hold (optional)

During line holding and transfers, callers can listen a further holding message with background music
(optionally programmed by the administrator). Music on hold is available only with the T7005/32 optional
board. (Music on hold input must be necessarily available on the PBX)

2.6 Optional Solid State answering machine

Answering machine maximum storage is 16 messages. The unit automatically notifies the user of new
messages and play-back may be local or remote. Answering Machine service is only embedded in
T11S/T12S version but it can be afterwards integrated in T11/T12 basic versions with T7006/24 (for T11)
and T7006/28 (for T12) boards adding. From 1.14 firmware version, T11S/T12S can triplicate the length of
recordable messages if you renounce answering machine service (see Section 10.1).

2.7 Remote control relay contact

Remote control relay contact allows you to actuate a relay for remotely turning any low power device in your
office off and on (impulse or stable mode). 220V supply loads need power relay to be managed. The service
is entirely programmable from a DTMF telephone and it’s password protected.

2.8 Telephone dialer

T11/T12 has two alarm contacts to provide a simple and efficient telephone dialer function. When the contact
closes it enables a call to two different programmable numbers, one for each alarm contact, in order to notify
the assigned personnel about the remote alarm.

2.9 Call diverter service

When this service is enabled, incoming call from privileged users can be transferred to another outbound
analog telephone line from the same PBX (if this function is available on the PBX).

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3 STANDARD AND OPTIONAL PARTS AVAILABLE WITH THE SYSTEM

T11

Basic 1-line system, 2 minutes storage with 4 recordable messages, vocal guide, opening greeting,
automated attendant, remote control relay, alarm telephone dialer and call diverter service.

T11S

Basic 1-line system, 2 minutes storage with 4 recordable messages, vocal guide, opening greeting,
automated attendant, remote control relay, alarm telephone dialer and call diverter service. Additional
answering machine module with 4 minutes storage up to 16 received messages recording.
From 1.14 firmware version, T11S can triplicate the length of recordable messages if you renounce
answering machine service (see Section 10.1).

T12

Basic 2-line system, 2 minutes storage with 4 recordable messages, vocal guide, opening greeting,
automated attendant, remote control relay, alarm telephone dialer and call diverter service.

T12S

Basic 2-line system, 2 minutes storage with 4 recordable messages, vocal guide, opening greeting,
automated attendant, remote control relay, alarm telephone dialer and call diverter service. Additional
answering machine module with 4 minutes storage up to 16 received messages recording.
From 1.14 firmware version, T12S can triplicate the length of recordable messages if you renounce
answering message service (see Section 10.1).

T7024

230 VAC-24 VDC power supply adapter for powering the system.

T7005/32

Optional board for Music On Hold service (EPROM 32s) furnished with telephonic cable and socket for PBX
connection.

T7006/18 (only for T11 with standard T7006/14 board)

Optional board for T11 answering machine service (with this board the unit becomes T11S)

T7006/28 (only for T12 with standard T7006/24 board)

Optional board for T12 answering machine service (with this board the unit become T12S)

PM011/..

Recorded message customization made by professional speakers.

T12WIN

Optional software package for programming from PC serial port by using DIAL-232 accessory.

DIAL-232

Optional accessory interface for programming from PC serial port by using T12WIN software package.

DIALPROG4

Optional accessory for the telephone remote programming, using the T12WIN software package and the
DIAL-232 accessory.

TX216/GS

Daily/weekly timer for automatic operating mode switching.

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4 TECHNICAL SPECIFICATIONS

Technology

Microprocessor, audio digital synthesis, CMOS, SMD e standard circuits.

Automated Attendant Operating mode 4 modes with a different programmable number of rings. Message

remotely recordable and always played from the beginning.

Call release Programmable release tones. Frequency near 425 Hz

Outgoing Dialing DTMF 0,1,2,3,4,5,6,7,8,9, A,B,C,D, *, #. Up to 3 digit for extensions.

Digit Detection DTMF 0,1,2,3,4,5,6,7,8,9, A,B,C,D, *, #, sens. -28dBm

Main currents 22....50mA, line current detection circuit 10....60mA

Ring detection 15...90Vac, 20...60Hz Ring impedance > 10.000 Ohm

Programming By call on prepared telephone line and password from PC

Basic unit configuration T11 one port, T12 two analog ports

Music source Digital static storage

Mess. on volatile storage Up to 4 messages. From 1.14 firmware version, T11S/T12 can triplicate the

length of recordable messages renouncing mailbox service (see Section

10.1)

Guide messages Pre-recorded bilingual vocal guides

Music on Hold Output It connects optional music source T7005 board to predisposed PBX music
on hold input

Operating mode switching Depending on the time and system schedule, the unit answers external calls

with 4 opening greeting: Day, Night, Festivity, Holiday modes. Switching can
be performed either manually simply calling one of the lines connected

to the unit or automatically using an external timer or diverter.

Alarm telephone dialer Monitoring circuits for 2 alarm contacts that, if enabled triggers the function of

notifying two different telephone numbers, one per alarm, with the possibility
of automatic recall until silenced by assigned personnel with the appropriate
password, or upon the expiration of the specified attempts.

Remote control relay contact Output circuit of a contact with enabling memory to protect against possible

failure of remote-controllable network by telephone call with appropriate
password protecting the function. For small, low-voltage electrical loads do
not exceed 50 VAC, 200 mA for safety reasons.

Connectors Standard RJ connectors

Answering machine Up to 16 recordable messages of 30 seconds can be stored in the Answering

Machine. The length and number of messages can be modified. The unit
automatically notifies the user of new messages by calling a user-defined
number (that can be modified by entering in configuration mode.

Power Supply Power supply adapter 220 VAC, 50 Hz, 7 VA, 24 VDC. Model T7024

Dimension / Weight 40 x 130 x 180 mm (H x L x P). Weight 600 gr. with T7024 power supply and

cables included. Smart case. Unit can be wall mounted by using two
rawplugs.

4.1 Accessories Provided With The Basic T11/T12 System

We recommend leaving all materials not used at the time of installation and the documentation together with
the system so that it can always be found in case checks or future regulations make it necessary.
When the installation is finished, it’s necessary to perform an operating mode test for each line, switching the
system to night mode in order to verify all basic opening greeting stored in the unit.
Facilities include:

No. 1 DIN 6-pin plug No. 1 System Manual (this one)
No. 1 T7024 power supply No. 2 Plug-plug telephone cables

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5 DETAILED DESCRIPTION OF SERVICES

5.1 General description of opening greeting service

Four working modes are available with T11/T12. T11 accepts incoming call, plays the opening greeting
message associated to current mode for different times and after this, caller can interact with the system.
T11/T12 will therefore perform one of the following operations:

• It goes to “on hold” mode with the closing greeting, “End of the Service”

• It connects caller and operator

• It connects caller with the desired extension after caller’s DTMF digit selection

• It connects caller with the desired extension after caller’s DTMF extension selection

• It allows recording message in mailbox

The call transfer to a PBX’s extension is performed with the following operations:

• While caller is listening to music on hold, the unit calls the desired extension

• It detects if the extension is busy (tone recognition)

• If free, T11/T12 connects called and caller, releases the line and it’s ready to accept a new call.

• If busy, it transfers the call to the operator console

No control on possible busy state of the operator is performed: the PBX must be able to queue incoming
calls. After the extension’s number selection, the unit plays “Incoming call” message in order to notify called
person.

5.2 Automated Attendant service: a detailed example

The unit’s operating mode is described as follows:

• It accepts incoming call and answers

• It plays an opening greeting to callers (one or more times)

• If it receives a DTMF tone, it breaks message playback and sets a 3 seconds service delay

• When delay is expired, it verifies if only a single digit or a complete selection (max 3 digit) has been

received

• If only a single digit arrives, it verifies if the digit is associated to any extension number

• If it doesn’t find any association, it plays “Invalid selection” message

• If it find the associated extension, it puts on hold the caller and calls the extension required

• If it detects busy, it transfers the call to operator and when the call’s transfer is finished, it releases

the line

• If it receives more than one DTMF digit, it puts on hold the caller and dials the number received. No
control is performed before dialing this number

• If it receives a busy tone, it sends the call to the operator and it releases the line after dialing

• If it does not receive any digit, T11/T12 dials the number programmed as operator and releases the

line

5.3 Automated Attendant and Answering System service: a detailed example

The unit’s operating mode is described as follows:

• After the answer, when opening greeting has finished, the unit will announce “Press 0 to leave a
message” (parameter 30=0), if parameter 30=1 then the unit will accept the message with no
condition

• If the caller does not dial digit “0”, T11/T12 goes on with normal operational mode

• If caller dials “0” (or parameter 30=1) the unit will announce “Please leave a message after the tone”

and plays one second beep

• Caller takes a message of customized length (parameter 29), the unit releases the line later.

CAUTION

: if system storage is full, the “take a message” announce will not played as far as the user deletes

old messages in mailbox.

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5.4 Vocal guide pre-recorded messages

Vocal guide messages are bilingual (English and Italian). T11/T12 can be programmed for using only Italian
or English messages or both language concatenated.

5.5 Caller’s release

During line engage, the unit continue to monitor a possible caller’s release tone and if detected, the line
becomes available to receive a new call. The release tone’s parameters are customizable.

5.6 Stand-by and reengages of call

Stand-by and re-engages of call parameters such as flash’s length are totally customizable.

5.7 Programming and system service access

Services or parameter programming can be accessible with just a normal call. During default message
playback, the user can access one of the following services :

• Programming

• Operational mode’s switching (Day/Night/ Festivity/Holiday)

• Play message stored in the answering machine

• Remote control relay activation mode

• Alarm contact status mode

These services access are password protected; the access to password activation is described as follows:

• Call T11/T12 and wait for an answer.

• During the message playback, dial ### on your telephone

• If the message played is “Press 3 for English” (alternative language option enabled only in case

parameter 8 is set for Italian+English language) press either 3 for the next messages to be played in
English, or nothing or any other digit for the next messages to be played in Italian.

• The message “Dial your password” is played

• Enter the password of the service you wish to enable (programming mode default is 3333)

• The system starts the Vocal Guide associated to the chosen service.

Any access code may be masked, that is the system can recognize it even if deliberately entered with a
foregoing set of random DTMF characters. T12 waits 5 seconds for the password sequence to be correctly
dialled, otherwise the message “Invalid password” and then again “Dial your password” is played. The
system will accept wrong password sequences for a maximum of 3 times, then it will play the message “End
of the service” and eventually releases the line.

5.8 Answering machine menu details

Please call the system with a DTMF telephone only in order to retrieve messages left in the answering
machine.

• During Opening Greeting message playback, dial ### on your telephone

• If the message played is “Press 3 for English” (alternative language option enabled only in case

parameter 8 is set for Italian+English language) press either 3 for the next messages to be played in
English, or nothing or any other digit for the next messages to be played in Italian.

• Enter password for managing answering machine service (parameter 20, default is 4444).

• Playback of the message:” Press 0 for answering machine, 1 to start programming”, then press 0.

• Playback of the message: “There are yy new messages”, then the system starts playing the most

remote message.

• At the end of the playback, the Vocal Guide menu starts with the message “Press 1 to listen, 3 to
cancel”. Erasing the current message will automatically starts playback of the next one.

• During any message playback, the following commands are enabled:

digit 1 = listen message again

digit 7 = back to last message (if saved),

digit 9 = listen to next message (if existing)

digit 0 = starts vocal guide with “Press 1 to listen, 3 to cancel”

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5.9 Answering machine message notification service details

If the new message notification feature is enabled, system notifies the default user (parameter 55) on the
first new message the answering machine receives, with a programmable number of notification alerts
(parameter 42) sent at programmable intervals (parameter 41). Following messages do not start the
notification feature again. Any operational mode (Day/Night etc.) distinctly allows enabling notification feature
depending on parameter 31.

• T11/T12 engages line and dials the number selected in parameter 55.

• It waits 90 seconds for the called user to identify him/herself by entering the notification service

password (parameter 20, default 4444)

• If the password provided is wrong, or the system receives no answer within a time interval delimited
by a time-out, T11/T12 releases the line, waits for the time interval between attempts to expire
(parameter 41), decreases the number of attempts left (parameter 42) and sends a new alert.

• When the number of attempts left decreases to 0, the system stops sending alerts and marks the
message as not deliverable.

• Notification attempts stop even if the user calls the system and enters the password to retrieve
messages left in the answering machine: the final aim of this feature is to alert the default user of the
presence of new messages, not to verify they have been actually delivered.

5.10 Changing Operational Mode

Please call the system with a DTMF telephone only, in order to switch among different operational modes.

• During Opening Greeting message playback, dial ### on your telephone

• If the message you hear is “Press 3 for English” (alternative language option enabled only in case

parameter 8 is set for Italian+English language) press either 3 for the next messages to be played in
English, or nothing or any other digit for the next messages to be played in Italian.

• Enter password for managing answering machine service (parameter 20, default is 4444).

• Playback of the message:”Press 0 for answering machine, 1 to start programming”, then press 1.

• Playback of the message:“Mode … change to..”

• Select new mode entering the corresponding digit (i.e. digit 2 = op.mode 2 Night);

• Playback of the message:“Accepted”

• Now that T11/T12 is in the new Operational Mode, system can be hanged up.

5.11 Alarm telephone dialer

The system allows to trigger a cyclic telephone call to 2 distinct numbers, one per alarm, in order to notify the
assigned personnel. These attempts can be set off upon entering an appropriate password. If an alarm
contact is re-actuated (re-opening and then closing again) the system will trigger a new series of notices for
that alarm. On the other hand, if the contact remains closed after the first alarm, at the end of the attempts,
or after the acquisition of the appropriate password by the assigned personnel, no other notices are sent.

• T11/T12 constantly checks the two incoming alarm detection circuits.

• If a contact is closed for more than 200 milliseconds, the number associated with the alarm is dialed

as soon as the line is available.

• The system waits 90 seconds for the called person to identify him/herself, by entering the alarm
password (campo 22, default 6666).

• If the system receives no answer within the time interval, it hangs up, waits for the time interval
between attempts to expire (parameter 35), decreases the number of attempts left (parameter 35)
and finally recalls.

• When the system runs out of remaining attempts, it stops reporting alarms unless a new one is
triggered.

• If the user called identify him/herself entering the correct password, the system will play the
message: “Accepted”, and set the alarm mode off.

As explained further in this manual, the second contact may be used to connect an external daily/weekly
clock (i.e. TEMA mod. TX216/GS) in order to automatically switch between 2 operational modes (i.e.
day/night).