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SmartHome Security
9:41
5:26
Overall Dimensions: 12” x 36”
9 Folds
Slimline Doorbell
Camera
Quick Start
Guide
Before You Start Installation
Check Your Doorbell
Mechanical Chime
Check Your Chime
What’s in the box?
Shut OFF power to doorbell
Dong”
Test Doorbell
Slimline Video
Doorbell
You’ll need:
Smartphone or
Tablet
Wall Mounting
Bracket
Masonry Drill BitMasonry Anchors
Screwdriver Pencil
Wall Screws
Digital Doorbell
Adapter
Drill
(Optional)
“Ding
Digital Chime
Check Your Wi-Fi Speed at the Door
The Doorbell Camera requires a minimum of 2.5
Mbps upload speed to operate. In a browser on
your phone visit telus.com/speedtest to
determine the Internet speed.
Requires installation of Digital Doorbell Adapter.
For installation instructions, please refer to Step 8
or visit telus.com/doorbellcamera.
Remove Existing Doorbell
You’ll need:
Screwdriver
TIP
Bend the doorbell wires
so they don’t slip back
into the wall.
2 Wires
2
Mark Screw Holes
You’ll need:
Mounting Bracket Pencil
3
Determine Your Siding
Wood Vinyl Aluminum
Go to Step
Stucco Brick Stone
5
4
Anchors
Masonry Install
You’ll need:
Masonry Drill Bit
x2
x2
Drill
Hammer
(Optional)
5
Attach Mounting Bracket
You’ll need:
Screwdriver Wall ScrewsMounting Bracket
2.5 Mbps Upload
6
6
Wi-Fi
Low Voltage Power
(10-36AC or 12DC)
Connect Power Wires
Connect Power Wires
You’ll Need:
You’ll need:
Screwdriver
Screwdriver Mounting Bracket
Mounting Bracket
Existing Chime Box
Didn’t Ring?
If the existing doorbell does not ring the indoor chime when the button
is pressed, there may be a power issue and an electrician should be
consulted before beginning the doorbell camera installation process.
7
You’ll need:
Screwdriver Doorbell Camera
Don’t have one of these?
If your chime box is not either of the above options or you have an
intercom system, then it is incompatible with the Doorbell Camera.
8
Mechanical Chime
Attach Digital Doorbell Adapter
Go to Step
You’ll need:
Digital Chime
No Wires?
If the existing doorbell does not have wires then it is incompatible with
the Doorbell Camera.
Restore Power Add Doorbell CameraAttach Doorbell Camera
Get the TELUS SmartHome App
Go to Step
Manage Settings
4
LED & Troubleshooting Guide
Normal Operation
Solid
9
ScrewdriverDigital Doorbell Adapter Digital Chime Box
Turn ON power to doorbell
SmartHome1’s system
SmartHome1’s Home
Solid
Solid
Flashing
Flashing
Flashing
Ready and working normally
Use the TELUS SmartHome app to choose a custom
colour in place of default green.
In call mode
A call has been initiated or is occurring.
Starting up
Please wait while the doorbell is booting up.
Battery is charging
Battery may charge for ~30 minutes after installation.
Connected to Wi-Fi, waiting for server connection
Please wait.
Firmware update in progress
Please wait.
Requires Attention
No Wi-Fi connectivity
Rapid Double
Flash
Rapid Double
Flash
No Colour
Check your Internet connection. Your Wi-Fi credentials may
have changed. Enter Wi-Fi Access Point Mode (see
Troubleshooting) and re-add the doorbell camera using the app.
Power supply issue
Contact your installer. The doorbell transformer
may need to be replaced.
Possible power supply issue
If the LED on the Doorbell Camera is not showing any colour,
there may be a power issue or the LED may have been turned
off in the Video Settings on the Customer Website.
Troubleshooting
Flashing
LED ashing orange?
If ashing orange, press and hold the main button for 60 seconds until
the light begins alternating green and red.
Additional Support
Our customer support agents are available 24/7 at 1-855-255-8828.
For additional installation instructions and videos, please visit
telus.com/doorbellcamera.
Using Digital Doorbell
Adapter? Select Chime Type
and change to Digital.
Flashing
Flashing
Flashing
Flashing
Entering troubleshooting modes
Continue to press & hold for troubleshooting steps below.
Wi-Fi access point mode
Connect to the camera’s temporary network and use the app to
re-add the camera. Push & hold ~60 sec until ashing, then release.
Power cycle
Reboots the camera. Push & hold ~70 sec until ashing, then
release.
Factory reset
Factory resets the camera. Deletes all Wi-Fi and conguration
information. Push & hold ~80 sec until ashing, then release.
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