TELUS Satellite TV HD receiver Quick Reference Manual

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TELUS Satellite TV

HD receiver

Quick reference guide

Page 2

Table of contents

Welcome to TELUS Satellite TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Your TELUS HD receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Your remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using your TELUS Satellite TV service . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the onscreen guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the me nu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Surf zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Call Display on your T V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Pay Per View (PP V) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Favourites lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Personal Video Recorder (PVR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Recording p rograms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Want more information? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

How to contact TELUS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

TELUS Satellite TV Terms of Service. . . . . . . . . . . . . . . . . . . . . . . . . . 20

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Welcome to TELUS Satellite TV

Congratulations on choosing TELUS Satellite TV

™

You’ve opened up a whole

new world of possibilities for your TV viewing

Now you can say goodbye to

planning around your shows and hunting for videos at the store.

With a huge choice of digital channels including tons of HD, creating your ideal programming package is easy

There are theme packs, international channels, premium sports packages, and premium movie packages featuring the latest blockbuster movies

High Definition (HD) TV from TELUS will amaze you with a picture that’s up to 10x better than regular cable T V and combined with Dolby® Digital 5.1 surround sound, you’ll get an incredible home entertainment experience

TELUS Satellite TV also gives you digital features that regular TV can’t offer. Take advantage of the Interactive Programming Guide that lets you instantly find your shows by date, time and theme. There are a host of other great features including Call Display on your TV, 45 commercial-free music channels and Pay Per View (PPV) with a huge selection of videos, including Hollywood blockbusters, kids’ programming, sports and special events. Plus, you also get access to interactive content, games and lots more.

Please keep this guide in a safe place. It’s filled with tips and easy-to-follow instructions that will help you every step of the way

For more information, visit telus.com/tv or call 310-MYTV (6988)

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Your TELUS HD receiver

Use this as a reference for all of the functions and connections of your receiver.

RCA video/audio (out) – These connections are ideal for VCRs and older TVs; the audio

ports can be used independently if other video connections have been used

Optical audio (out) – This is an all digital audio connection, ideal for audio receivers

HDMI (out) – HDMI is the highest fidelity HD connection that contains both audio and

video signals; use for HD TVs

Ethernet port – Not currently enabled

Satellite in – Connects to your satellite signal

Component video (out) – Component video cables can be used for high quality signals

to either HD or non-HD TVs

S-Video (out) – S-Video is preferred for older TVs

USB port – Connects to your external hard drive

Phone jack – Connects to your telephone line

Front view

Smart card door – Slot for smart card

Arrows – Moves selection up or down

Power – Turns receiver power on/off

Infrared port – Receives infrared signals from your remote and sends them to your

other components

System info – Displays the System Information screen

Select – Selects highlighted item

Back view

7 8 9 103 4

1514131211

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Your remote control

Tired of mu ltiple rem otes? The TELUS Satellite T V remote is universal and works with most T Vs, DVD players, VCRs and A/V receivers. You can also use this remote to control a Personal Video Recorder (PVR) if you’ve added an external hard drive.

For information on programming your remote, please see the TELUS S atellite TV user guide available at

telus.com/t vhelp.

Please n ote that , ,

and

are not currently enabled.

SAT

Switches your remote to satellite mode

Switches your remote to TV mode

POWER

Turns the device you’re controlling on and off

VCR

Switches your remote to VCR mode; also works on DVD players

AUX

Switches your remote to auxiliary mode such as a DVD player or A/V receiver

Turns your TV on and off

Displays the main menu

TV/ VIDEO

Scrolls through available TV or video input sources

PAGE UP PAGE DOWN

Scrolls through the channel list and menus one page at a time

VOLUME UP VOLUME DOWN

Decreases and increases volume

MUTE

Turns all sound on and off

GUIDE

Displays the onscreen guide

MOVE SELECTION

Moves channel selection up and down; also navigates up, down, left or right through menus and guides

THEMES

Searches for programs using themes

BROWSE

Searches what’s on other channels while you continue to watch your program

SELECT

Selects highlighted item

RECALL

Returns to the previous channel

INFO

Displays the description of the selected program

VIEW LIVE TV

Returns to viewing live TV from any menu or guide

iTV

Displays the Interactive TV home

FORMAT

Formats the picture width of the program you’re viewing

Displays the search menu

The followi ng buttons also allo w you to access additio nal PVR functions if yo u’ve installed an ex ternal hard drive:

PVR

Displays the list of recorded programs if you have connected an external hard drive

SKIP BACK

Skips back in the guide one day at a time; skips recorded program back 10 seconds if you have connected an external hard drive

SKIP FWD

Skips forward in the guide one day at a time; skips recorded program forward 30 seconds if you have connected an external hard drive

BACK

Reverses your VCR/DVD, recorded program or live TV

PAUSE

Pauses your VCR/DVD, recorded program or live TV

FWD

Advances your VCR/DVD or recorded program

STOP

Stops your VCR/DVD or recorded program

PLAY

Plays your VCR/DVD or recorded program

RECORD

Records live TV on your PVR

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Using your TELUS Satellite TV service

1 Press .

2 Use to navigate through the menu items.

3 Press

to access that menu item.

4 At any time, you can use to go back to the previous menu and to return to live TV.

The following list includes a brief d escription of each menu option

Using the menu

Use the menu to access features such as search, locks, timers, preferences and more

Picture i n guide

Continue t o watch yo ur program while sear ching the onscreen g uide

Informati on

Details ab out a high lighted pr ogram

Guide

Displays p rogram lis tings by c hannel and time

Programmi ng view

Shows prog ram listin gs for the next 2 days

1 Press

2 Use to scroll thr ough program listings by

channel or to scroll through them one page at a time.

3 Use to scroll by time.

4 Press

to tune in to the selected channel.

5 Press to display a program description.

Using the onscreen guide

Use the guid e to find out which shows are on now and which ones are coming up

Quick tip

Press

on a program

scheduled in the future

to schedule a Reminder

or an Auto Tune.

Quick tip

Press or to move forward or back in the program listings a day at a time.

To skip ahead a specific amount of time, enter the amount of hours (up to 44) using

the number buttons on your remote and press .

PROGRAM GUIDE

Accesses the onscreen guide

THEMES & SEARCH

Searches programs by theme, title or description

SELF SERVE

Accesses Channels on Demand and the Interactive TV home

MY PVR

Accesses stored recordings when connected to an external hard drive

LOCKS

Allows the primary user to block content

SYSTEM SETUP

Accesses system features such as Call Display and Pay Per View history

TIMERS

Lists scheduled Auto Tunes and Reminders

PREFERENCES

Sets up your receiver’s preferences

Timers will display as Daily Schedule when an external hard drive is connected.

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Using your TELUS Satellite TV service

Using search

Use search to easily find you r favourite programs an d Pay Per View events.

1 Press to open the search screen.

2 Use to highlight Titl e to search for words that appear in the title of the program or Info to

search for words that appear in the program description and press .

3 Using the onscre en keypad or the numbe r buttons on your remote, enter the word or program

title you would like to search for in the search criteria field.

4 Use

to highlight Searc h and press

5 Use

and

to scroll through your search resul ts and press

to tune in

to a program.

If you highlight a program that is on now, the receiver tunes to that prog ram. If you

highlight a program that is in the future, you will be able to schedule an Auto Tune or a Reminder.

6 Highlight Done and press

to close the search results screen.

Call Display on your TV

With Call Display, an onscreen pop-up window shows you the name a nd number of who’s calling

You can then choose to take the c all or wait u ntil the show is over. In order to rec eive onscre en Call Display, you must subscribe to Call Display on your TELUS home phon e and ensu re that your phone line is connected to your receiver.

Turning Call Display on and off

Call Display is automatically enabled by default o n your recei ver.

1 Press

. Use to highlight Syste m Setup and press .

2 Use to highlight Installation and press

3 Use to highlight Cal ler ID and press

4 Navigate to Enable Caller ID or Disabl e Caller ID and press

5 Use to highlight Done and press

Viewing your Call Display histor y

1 Press

2 Use to highlig ht System Setup and pres s

3 Navigate to Installation and press

4 Use to highlig ht Caller ID Histor y and press

From here, you also have access to actions suc h as deleting indivi dual events and clea ring the list.

Surf zones

TELUS Satellite TV channels are organized by surf zones. That way, categories like sports, news or lifestyle are all grouped together so you can easily surf through your favourite channels.

Surf zone Channels

Descript ive video French lang uage programmin g including PPV 100–187 Digital st andard and U.S. Supers tations 196–298 Movies, inc luding PPV 299–38 2 Sports 388–479 News, lear ning, family and mus ic 500– 599 Lifesty le and variety 600– 660 Internatio nal programming 697–730 Mature prog ramming, includin g PPV 747–782 High Deﬁni tion programming, i ncluding PPV

10–91

1000–1999

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Using your TELUS Satellite TV service

Pay Per View (PPV)

Invite all your friends and famil y over for a live PPV game or event and give everyone a front-row seat to the action. You’ll be able to watch live sports and special events, and choose from a huge selection of videos, including the latest Holly wood blockbusters.

Ordering a PPV event with your remote

If you order an event with your remote, you’ll only be able to watch it on that particular TV. When using your remote to order, you’ll need to have your home phone connected to your receiver.

Press

Navigate to a PPV event or movie from the onscreen guide and press . PPV English events and

movies are found within channels 313–399 and 831–879 and French events and movies are found within channels 155–178. The full range of PPV events can be found at

telus.com/payperview

3 Use to highlight Order and press

4 Highlight Yes to confirm you want to buy the program and press

Once you’ve confirmed an order, you’ll automatically be billed for it, so check to make sure it’s the program you want before you press Yes.

Ordering a PPV event by phone or online

If you want to w atch the event on all o f your receivers, simpl y order the PPV event b y phone or online – you won’t be charged twice for the same even t. To order by phone, call

1-866-6 8-OR DER (67337)

or order online at

telus.com/payperview

To order a PPV event by phone or online, you’ll need the event ID, which can be found by pressing when the desired event is highlighted onscreen.

Reviewing PPV purchases

1 Press .

2 Use to highlight System Setup and press

3 Use to highlight Purchase History and press

4 Press and use to scroll through the purchase history list.

5 Highlight Done and press

when finished.

Favourites lists

You can custom ize the o nscreen guide to display only th e channels you want to vi ew by sel ecting a default favourites list or creatin g your own favour ites list.

Selecting a default favourites list

1 Press

twice.

2 Press to access the lists and use to highlight one of the following lists:

All Chan – lists all channels All Sub – lists all the channels that you subscribe to All HD – lists all the HD channels

3 Press

Creating and editing a favourites list

1 Press

twice.

Press

to access the lists and use to highlight one of the following lists you want to edit:

List 1 — List 2 — List 3 — List 4

3 Press

Highlight Modify List and press .

5 Use to highlight the channels you want to add or remove and press

Press

to highlight Done and press .

ighlight Done again and press to save changes.

Quick tip

You may need your PIN

to order a PPV eve nt; if

you’ve forgotte n it, call

310-MYT V (6988).

For easy reference, record

your accoun t PIN here:

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Personal Video Recorder (PVR)

PVR functional ity is only availa ble if you’ve installed an ex ternal hard drive.

Your receiver can be turne d into a P VR by simply installing an external h ard drive. Once you’ve done this, you have the power to pause, replay a nd reco rd* live TV wi th the touch of a button. For more infor mation on how to connect an ex ternal hard dr ive, please refer to t he full user guide at

telus.com /tvhelp.

Reversing, advancing and skipping

If you’ve installed an external hard drive, your re ceiver will temporarily save the channel you are watching for up to 1 hour, allowing you to pause, rewind and fast-forward

Using your TELUS Satellite TV service

Reverses a program 4x, 15x, 60x or 300x normal speed by pres sing it 1, 2, 3 or 4 times. For a live

program, you can only go as far back as the last channel change or one hour, whichever occurs first.

Advances a program 4x, 15x, 60x or 300x nor mal speed by pressing it 1, 2, 3 or 4 times. You cannot

advance pr ogramming that ha sn’t yet been broadca sted.

Skips bac k in a program 10 seconds . Press again to skip ba ck further.

Skips for ward in a program 3 0 seconds. Press ag ain to skip ahead fur ther.

Recording programs

Recording a single episode

1 Pres

2 Navigate to highlight the future program that you want to record and press

3 Press

Recording multiple episodes

1 Pres

2 Navigate to highlight the future program that you want to record and press

3 Use

to navigate to the Frequency list. Use

to highlight either All Episodes,

New Episodes, Once, Weekly, Daily or Mon-Fri.

4 Use to navigate to the Type list and highlight PVR, Auto Tune or Reminder.

5 Use to highlight Create Timer and pres s

Playing recorded programs

1 Pres

2 Use to highlight the program from the list of recordings and and press

. You can also

use this list to delete, protect or edit the names of recordings.

3 Use to highlight Start, Start Over or Resume and press

Quick tip

While watching live T V you can press on your remote at any time to begin recording

that program.

Quick tip

If the program is paused,

and you pres s eit her

the

button,

the pr ogram will play in

slow mo tion.

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Frequently Asked Questions (FAQs)

Please visit our website at telus.com/tvhelp and look under the FAQ section for a complete list of frequently asked questions.

How does TELUS Satellite TV work?

TV signals are sent to your home from satellites in space. The satellite dish receives these signals and sends them to your receiver, which then displays the programming on your TV.

Are all TELUS Satellite TV channels digital?

Yes, all TV channels on TELUS Satellite TV are delivered in a digital format.

Will I be able to watch digital TV on my existing TV?

TELUS Satellite TV receivers have RCA, S-Video, component and HDMI outputs. If your TV has one or more of these inputs, you will be able to enjoy digital TV on your existing TV. However, if your TV only has a coaxial input, you will need an RF remodulator to convert the signal from your TELUS Satellite TV receiver to a coaxial output for your TV.

Will plugging in my receiver(s) interrupt my home

phone or Internet service?

No. However, you can’t order a movie if your home phone is in use.

What is High Definition (HD) and how can I get it?

HD is a digital format that combines high resolution video and digital sound for enhanced TV viewing. HD provides up to 10x better picture quality than regular cable and true widescreen picture, using the 16:9 aspect ratio, as opposed to 4:3. The sound format adopted for HD is Dolby Digital. Most HD programming also offers CD-quality Dolby Digital 5.1 surround sound. In order to truly experience the benefits of HD you’ll need an HD TV and either HDMI or component cables.

How do I add P VR functi onalit y to my

digital r eceiver ?

If you purc hase an ex ternal ha rd drive you can upgrade yo ur HD rece iver to an H D PVR. Jus t plug it into your re ceiver a nd you’ll have t he power to pause, replay and reco rd live T V with the touch of a button. P lus, you’ll be ab le to find yo ur favour ite shows up to 9 d ays in adva nce instead of the standard 2. Call 310-MYT V (6988) to order an externa l hard dri ve.

Will I nee d a PIN to orde r Pay Per View events?

You will be asked for a PIN when ordering adult PPV events. If you have forgotten your PIN, please call 310-MYTV (6988). You’ll also need the PPV event ID, which can be found by pressing Info on your remote when the desired event is highlighted onscreen.

How many favourites lists can I create?

You can create up to 4 additional favourites lists that include your most watched channels.

How can I mon itor what my children are

watching when I am away from the TV room?

Locks allow you to select and block programs from being viewed. This feature is an effective tool in protecting children from v iewing content that you fe el is inappropriate. Once you have set a password, you have complete control over what is blocked. If you block content by rating, t hen all programs that have that rating and higher wil l be blocked.

How can I order another remote co ntrol?

You can order another TELUS TV remote con trol by calling 310-MYTV (6988) . A new remote control will be shipped to you wit hin a few days. Charges may apply.

What if I can’t use my phone jack because there‘s

already a phone plugged into it?

A phone splitter will allow you to plug 2 cables into the same phone jack. Phone splitters are available at most electronics and hardware stores.

What should I do with my TV receiver when

Daylight Savings Time takes effect?

Please turn off your receiver by pressing the Power button (be sure the green light on the front panel of the receiver is off) and leave it turned off for at least 30 minutes. This will allow your receiver to update.

What should I do if I have problems with my

TELUS Satellite TV service?

Please se e the tro ubleshoo ting sect ion in this guid e as ther e may be an easy fix. If t his does not solve the problem , first t ry rese tting your rece iver. If the p roblem p ersists, please contact u s at 310- MYTV (69 88).

Do I need to purchase any new equipment to

have digital TV with TELUS?

A receiver is needed for each T V you wish to receive TE LUS Satellite T V service on. You have the option to either re nt or purch ase your re ceiver; both inclu de all of the necessa ry ca bles to recei ve TELUS Satelli te TV.

Can I purchase or rent additional receivers?

You can rent or purchase a maximum of 6 receivers per account.

Want more information?

Visit

telus.com/tvhelp

to view the co mplete TELUS Satellite TV use r guide

How to contact TELUS

If you have any questions, pl ease call

310-MYTV (6988)

If you have any comments or feedback, please email

tvcomments@ telus.com

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problem possible solution

When a button on the remote is pressed, the

receiver doesn’t do what it should

Ensure that the batteries h ave power and are

inserted co rrectly.

Check that you’re controlling the right device

by pressing the corresponding mode button.

The power light on the receiver is

on and there’s a picture on the TV

but no sound

Check the volume level on your TV or audio equipment.

Turn off mute or turn up volume as required.

Check the audio connectors and cables from the

receiver to your TV or sound system.

Check your TV or sound system speakers.

Onscreen Call Display isn’t working

Check that you’ve subscribed to Call Display on your

TELUS home phone.

Check that you’ve connected the phone line to the

phone jack on the back of the receiver.

Check that you’ve enabled the Caller ID option within

your system setup. Refer to page 12.

The power light on the receiver is on but the

TV image is black (no picture), frozen, has

breakups, has snow or shows small squares

of various colours

Make sure your TV is plugged in.

Check that your TV is turned on and tuned to the

correct input.

Ensure your TV’s brightness and contrast are adjusted

correctly.

Make sure your TV is connected properly to

the receiver.

Heavy rain, snow or cloud cover may be interfering with

your transmission. Remove any snow or other debris that may have collected around your satellite dish.

Ensure that your receiver is set to the appropriate

TV Type and Aspect Ratio under the HDTV Setup menu.

A black box fills almost all of the TV screen

Use your TV’s remote (not your receiver’s remote or

menus) to deactivate the closed captioning feature. Refer to your TV’s user guide for more detailed instructions.

The onscreen guide or browse banner is not

displaying programs in the future

Try the onscreen guide again at a later time. It may

then be able to show programs for the time and date you want.

problem possible solution

Some channels are missing on the onscreen

guide or browse banner

Change between lists usin g the Guide button on your

remote. You can choose from the custom favourites, All Chan, All HD or All Sub lists.

Unlock your receiver (us ing a PIN) to display

adult channels.

Someone orders a Pay Per View event

without permission

You can lock your receiver to prevent unauthorized

Pay Per View purchases. For full instructions, please see the full TELUS Satellite TV user guide online.

Unable to order a Pay Per View event

from the receiver

Check that your receiver is connected to your

home phone.

If you’re still unable to solve the problem, try resetting the receiver by holding down the Power button

on the front of your receiver for 5 to 8 seconds. This resets the device and usually resolves most problems

related to the receiver. If the problem persist s, please see the full user guide at telus.com/tv help or call

310-MYTV (6988).

Troubleshooting

Page 12

TELUS Satellite TV Terms of Service

Thi s i s an ag reeme nt b etw een y ou a nd T ELU S Communications Company (“TELUS”). It sets out the terms and conditions that apply to your use of the direct-to-home (“DTH”) television and audio broadcast Programming service, any DTH Eq uipment provided to you for use with suc h services, as well as any associated installation, support and maintenance services associated with such services, if any (collectively, the “Services”). This agreement, together with TELUS rules and policies applying to the use of the Services, form the agreement between you and TELUS for the Services (the “Agreement”). TELUS will not have a binding Agreement with you for the Services until you have accepted the terms of this Ag reement. Unless otherwise agreed, by h aving an IRD activated onto the Service to receive a nd use the Services, you are accepting and agreeing to the terms of this Agreement. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MAY NOT USE THE SERVICES.

1. Introduction

The words “you” and “Subscri ber” refer to you, as a residential subscriber of the Services and Programming in Canada and person whose name appears on the Statement. By requesting, viewing or paying for any Programming, you are dee med to have agreed to the terms and conditions of this Agreement unless you immediately contact our Customer Service C entre to cancel your subsc ription to the Programming.

2. Definitions

In this Agreement (in addition to other terms defined herein), the following terms have the following meanings:

“Authorization Device” means a device inserted, embedded or incor porated i nto an IRD, including a Smart Card, that authorizes the reception of Programming and includes any software embedded therein;

“Bell TV” means Bell ExpressVu Inc., in its capacity as general partner of Bell ExpressVu Limited Partnership;

“Customer Service Centre” means the TELUS customer service centre;

“DTH Equipment” means the DTH equi pment used to receive the Programming, including, withou t limitation, the satellite equipment comprising the IRD, Authorization Device, satellite antenna and remote control;

“TELUS”, “we”, “us”, or “our” means, and where the context requires, any successor company or entity, and its respective affiliates, and the officers, directors, employees or authorized agents of the foregoing;

“TELUS Account” or “Account” means the account opened by you to receive Programming;

“IRD” means the i ntegra ted rece iver an d decode r: this is the television set-top box that decode s the video and audio programs as th ey come into your telev ision from the dish antenna;

“Programming” means, as the context requires, any or all of the programming , subscription progra ms, programming packages, Pay Per View ser vices, interactive services, à la carte programs, and any other services provided to you from time to time, as part of the Service;

“Smart Card” means the conditional access card inserted or incorporated into the IRD, which card is owned and used to authorize reception o f P rogramming and includ es any software embedded therein; and

“Statement” means the statement of your Service account.

3. Terms and Conditions – General

The terms and conditions of this Agreement and the rates, charges, fees and Programming may change from time to time. TELUS will notify you in advance of any change, and the effective date of that change, so that you may, as your sole and exclusive remedy, cancel your subscription and pay applicable cancellation charges if you don’t agree. The notice may be provided to you on or with your Statement or by any other written notice that will likely come to your attention. If you fail to cancel your subscription to the TELUS Service within 30 days of notice of any change and/or if you continue to receive the Programming, you will be deemed to have accepted such change. If we change the contents of any Programming, you agree that we have no obligation to replace or supplement the Programming previously offered that has been deleted, rearranged or otherwise changed or give you any credit or refund. The provisions of this Agreement will continue to apply to any i ssue related to this relationship after termination or cancellation of this Agreement.

4. Your Use of the DTH Equipment

a) The IRD Receiver/Decoder Unit

Your right to recei ve and view the Pr ogramming is

granted only for IRDs situated in Canada that have been authorized to receive s uch Programming. You r IRD will not operate without an Aut horization Device. TELUS reserves the right to verify remotely or by contacting you directly that the service address is located in Canada and that all active IRDs o n your A ccount are located at the one address listed on your Account as your “service address”. If you violate this or any other provision or policy, TELUS may disconnect your access to the Programming immediately without n otice. You are respon sible for all Programmin g tha t is orde red for y our IRD. I f you hav e

concerns about other persons ordering Programming for your IRD without your authoriz ation, request a p ersonal identificatio n number (PIN) for your Ac count, w hich wil l be used by our Customer Ser vice Centre to help prevent unauthorized Programming orders. You may also contact our Customer Service Centre to determine if any particular IRD model is compatible with al l Programming in which you are interested. TELUS may, in our sole disc retion, for technological , network o r other rea sons require a migration, recall, substitution or replacement of all or any part of the DTH Equipm ent upon notice to you and on the terms and conditions specified in our notice. An y replacement DTH Equipment will be deemed to be the DTH Equipment referenced in this Agreement.

b) Programming requires telephone connection

Each IRD must be directly and continuously connected to

the same operating telephone service associated with your Account, unless TELUS otherwise expressly approves prior to activation. Connection to an operating telephone service is a condition of our granting you the right to receive and view the Programming and we may, in our sole discretion, disconnect some or all Programming if we determine that the IRD i s not conne cted in th is manner. We may verify the location of your IRDs remotely or by contacting you directly. If TELUS is unable to contact you to perform this verification, it may limit signal reception to a single receiver to a household containing multiple receivers.

c) Minimum level of Programming required

As a condition of our granting you the right to receive and

view the Programming, you must subscribe to and maintain a minimum level of Programming specified by TELUS when you subscribe to the Servi ce. In addition, unless we agree otherwise, the minimum period of time that you must continue to subscribe to at least the minimum level of Programming (and pay for it) is 30 days . Please visit telus.com/tv for information regarding the current minimum level of Programming required.

d) Authorization Devices

Authori zation De vices, in cludi ng Smart Card s, are

non-tran sferable . Your A uthorizat ion D evice will work only in the IRD with which it was packaged or activated . Notwi thsta nding that the Au thorizatio n Device wa s packaged with your IRD (whether purchased or rented), all Authorization Devices are and remain the property of Bell TV and any tampering or other unauthorized modification to an Authorization Device may result in, and subject you to, legal action, or any other action as set out in this Agreement. If you attempt to use that Authorization Device with any other IRD without our authorization, we may terminate your right

to receive and view the Programming. We may require that you return the Smart Ca rd to us if it is defective or damaged, prior to providing a replacement Smart Card to you. In addition, we may require that you return the Smart Card to us if you terminate your Account, and failure to do so will result in a recovery charge being assessed against you. We may, in our sole discretion, implement a mandatory recall, substitution or replacement of existing Authorization Devices, by notice to you that we will substitute or replace, at our expense, the existing Authorization Device in your possession and deliver to you a replacement Smart Card. You shall, within 7 days of our notice to you of the recall, return the recalled Smart Card and activate the replacement Smart Card. We will charge $100 to your TELUS Account for each recalled Smart Card in your possession, which amount will be credited to your Account once you activate the replacement Smart Card.

e) Liability for unauthorized use

If the Smart Card in the IRD you own or rent is destroyed,

lost, stolen or otherwise removed from your pre mises without your authorization, you must notify our Customer Service Centre immediately to avoid liability for payment for any unauthorized use or reception of Programming. You will not be liable for unauthorized use after we have received your timely notification.

f) Additional IRDs in the same household

It is a c onditio n that any additional IRD/Smart Card

combinatio n(s) rented or pu rchased a nd activa ted to receive the same Programming as your initial IRD/Smart Card must be located at the servi ce address listed on your Ac count a nd must be continuously conne cted to the same operating telephone line. We may, in our sole discretion, disconnect the Programming if you activate additional IRDs in breach of this requirement. The activation of any new additional IRDs/Smart Cards is subject to the additional IRD fee described in Section 5(d), if applicable. You may activate up to a maximum of 5 additional IRDs on your Account at any time. If you require more than 5 additional IRDs, you must open a new separate TELUS Account to activate such additional IRDs and you will be billed separately for the services received through those additional IRDs.

g) Vacation Properties or Secondary Locations

Section 4(a) applie s to you even i f you order th e

Programming for a secondary location, vacation property or mobile unit, such as a camper, boat or recreational vehicle. You may not, under any circumstances, including vacation properties, maintain multiple IRDs on one TELUS Account that are active at different locations simultaneously. If an

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IRD is installed in a mobile unit such as a camper, boat or other recreational vehicle, you are only permitted to have one IRD active on that Account.

5. Rates, Fees and Charges

a) Introduction

Programming rates, fees and charge s are charged i n

accordance with this Agreement. Other rates, fees and charges, or changes to the amount of existing rates, fees and charges, may apply from time to time upon advance notice to you (see also Section 3). Our r ates, fees and charges for Programming are available upon request from the Customer Service Centre. If you have any concerns contact our Customer Service Centre.

b) Billing policies, Statements and payments

You shall pay in full all amounts billed for Programming and

all taxes, fees and other charges, if any, which are now or may in the future, be assessed on the Statement for Programming and any other services you receive from us. We will bill you each month in advance for your Programming and rental charges. (Usage-based Programming will be billed in arrears.) All bills are due upon receipt. Bills made available through the Internet are received when they are posted. Ch arges not paid before the end of the grace period shown on your bill are assessed a late payment charge at the prime rate of the Bank of Montreal plus 7%, converted to a monthly compound rate and rounded up to the nearest quarter percentage point, calculated from the due date, which you must pay in addition to all other amounts owing to TELUS. Administrative and collection charges may apply, in accordance with TELUS rules and policies, if your Account goes into arrears, including as a result of returned or rejected payments or your failure to inform TELUS of any change to your Account information for pre-authorized payments. If you subscribe to a preauthorized payment met hod, you waive pre-notification of the amounts and dates of debits from your Account. TELUS may require you to make interim payments for nonrecurring charges you have incurred in the period between two monthly bills, for such Services as are identified to you with the demand for payment. The grace period for the payment of charges so identified expires 3 days after you receive the demand for payment. You are responsible for maintaining a minimum spend of $32 per month on Programm ing, excluding any Pay Per View services, interactive services and all account administration fees.

c) Termination of Programming by TELUS

If you do not pay in full all amounts owing as shown on your

Statement within 30 days after the date when payment is

required, or if you fail to comply with any of your obligations under this Agreement at any time, in addition to our other rights and remedies, we have the right to disconnect your Programming, in our sole di scretion, without not ice or demand to you. We also reserve the right, without notice or demand, to take whatever steps are necessary to disable or modify the software in your IRD and/or Authorization Device if you breach any of your obli gations under this Agreement, including receiving Programming that you have not paid for, in whole or in part.

d) Additional IRD Fee

If you initially or s ubsequently activate more tha n one

IRD on your Account, you may be charged an account administration fee by TELUS for the activation and continued use of multiple IRDs/Smart Cards on your Account. TELUS may reduce or eliminate this fee if you subscribe to specific combo programming packages or if you are renting IRDs from TELUS.

e) Reconnection Fee

TELUS charges an account administration fee to reactivate

an IRD that w as permanently deactivat ed upon your request, or where you transfer or assign ownership of the IRD or otherwise transfer or assign responsibility for payment of an existing TELUS Account, in all cases with prior written consent from TELUS.

f) Digital Service Fee

You shall pay to TELUS a month ly recurr ing digital

service fee. This monthly recurring fee, which relates to costs incurred in o perating the network and maintaining and/o r upgradin g technolo gical plat forms, may b e reduced or eliminated by TELUS, in its discretion, if you subscrib e to specific combo pro gramming packages or based on the technological platform used to deliver Programming to you.

6. Your Termination or Suspension of Programming

a) If you want to terminate all or a portion of your

Programming

(i) Downgrading your Programming: You may terminate or

downgrade the reception of any part of your Programming by notifying our Customer Service Centre, only if these two conditions are met: (x) any continuing Programming is subject to the mini mum Programming re quirements set out in Section 4(c); and (y) your Account is in good standing with all payments up to date. The Programming you request to be terminated will be deactivated effective as of the next billing cycle date after receiving your notice. Since you would have paid for the Programming you are

terminating or downgrading in advance up to the next billing cycle date, no credit or refund will be payable in respect of such terminated or downgraded Programming. In addition, no deactivation fee will be payable in such case. However, if you are a s ubscriber and you attempt to downgrade your Programming below the minimum Programmi ng commitment you have agreed to, certain fees or charges may be applicable.

(ii) Terminating or cancelling your Programming: You

may terminate the reception of all of your Programming by notifying our Customer Service Centre. All the Programming you receive wi ll be deactivat ed on the 30th day after receiving your notice to cancel. However, if you are not a month to month subscriber, and you attempt to deactivate all of your Programming, certain fees or charges may be applicable. If you are entitled to a credit for any amount in excess of $10, TELUS will send you a cheque for that refund amount upon your request, but we will not provide any refund or credit for an amount of less than $10. If you have any questions regarding the return process, please call 310-MYTV (6988).

(iii) Outstanding Balance: If you cancel your right to

receive and view any Programming, you are still responsible for payment of all outstanding balances accrued up to the date of termination.

b) If you want to temporarily suspend your Programming

You may temporarily suspend your righ t to re ceive and

view the Programming at any time by contacting TELUS at 310-MYTV (6988), provided that your Programming is suspended for a minimum period of 6 consecutive weeks, and not greater than 7 cons ecutive months. TELUS charges an account administration fee. Upon reactivation, the minimum 1 month service requirement set out in Section 4(c) will apply. If you fail to call and reactivate your Account at the end of the permitted 7 month period, your Account w ill autom atically be react ivated, b illing wi ll be resumed and you will receive the Programming you were receiving prior to its suspension. If you have temporarily suspended your Programming and decide during that time to terminate or downgrade your Pr ogramming pur suant to Sections 6(a) (i) or (ii) as applicable, your Account will automatically be reactivated prior to any such requested change taking effect so that the terms and conditions of Sections 6(a) (i) or (ii), as applic able, shall apply to you r request t o termina te or downgrade your Pr ogramming. You may be required to continue the pa yment of all rental and other fees applicable to you under this Agreement or other agr eement wi th TELUS relating to yo ur receip t of the Programming.

c) Your transfer of Account or DTH Equipment

If you are renting DTH Equipment from TELUS, you may

not, without TELUS’ prior written consent, transfer or assign your rights to the DTH Equipment to another person. Also, if you own or rent your DTH Equipme nt, you may not assign or transfer your rights to the Programming without our prior written consent. If you do, we may deactivate your Programmi ng. You sha ll notify us immediately, but in any event not more than 5 days, after you move, sell, give away or otherwise transfer any part or all of your DTH Equipment to anyone else. You are considered to be the registered owner or lessee of your DTH Equipment listed on your Account, as the case may be, and beneficiary of the rights in the Programming until we receive such notice, and consent to the transfer of the DTH Equipment or Programming that you requested and you may be liable for any charges or fees incurred by the use of your DTH Equipment by anyone else up to the time that it is transferred. To transfer your DTH Equipment to another person or TELUS Account, an administration transfer fee will be applied to the TELUS Account of the new owner.

d) Security Deposit

TELUS may require a security deposit from you (i) before

the Services are provided, if you do not have a satisfactory credit history with TELUS or do not provide other proof of creditworthiness satisfactory to TELUS, or (ii) at any time this Agreement applies, if you have an unsatisfactory credit rating with TELUS as a result of your payment practices, or (iii) if you clearly present an abnormal risk of loss. Interest on any security deposit required by TELUS, at a rate equal to the rate established on January 1 and July 1 of each year for daily interest savings accounts at a chartered Canadian bank, shall be credited to your Account monthly. TELUS may apply any portion of the security deposit against unpaid charges on your Account at any time and, upon termination of this Agreement or where the conditions justifying the security deposit no longer apply, will refund any outstanding security deposit, with accrued interest, retaining only the amount then owing on your Account.

e) Term and Rates

At the end of the minimum term, if any, your TELUS Service

will continue until (i) you terminate this Agreement upon a thirty (30) day notice to TELUS, or (b) TELUS terminates this Agreement as permitted herein (“Term”). Please note that all Programming, programming rates, packaging, fees and charges for other miscellaneous features or services, system access, late paymen t charges, termination or cancellation charges may change over the Term. Taxes are, in all cases, extra.

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7. Limitation of Liability and Furnishing

of Programming

a) Exclusion of Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW AND

EXCEPT AS OTHERWISE EXPLICITLY AGREED TO BY TELUS, ITS AFFILIATES, ITS SUPPLI ERS (INCLUDING TELESAT CANADA AND BELL TV), AND THE EMPLOYEES, DIRECTORS, OFFICERS AND REPRESENTATIVES OF THE FOREGOING WILL NOT BE LIABLE FOR THE DTH EQUIPMENT, THE SERVICES OR ANY INTERRUPTIONS IN PR OGRAMMING OR L IABLE FOR ANY DELAY OR FAILU RE TO PERFOR M, IF SUCH DE LAY OR NON -PE RFO RMA NCE AR ISES I N C ONNECT ION WITH ANY ACTS OF GOD, FIRES, EARTHQU AKES, FLOODS, POWER FAIL URE, SATELLITE FAILURE OR MALFU NCTION, FA ILURE TO REP LACE EXIS TING TECHNOLOGY, ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR REASONABLE CONT ROL. W E MA KE N O WAR RANTY, EI THER EXPRE SSED OR IMP LIED, REGA RDING THE DTH EQUIPMENT, THE SERVICES OR THE PROGRAMMING PROVIDED TO YOU AND ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED. IN NO EVENT SHALL WE HAVE ANY LIABILI TY FOR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR FOR ECONOM IC LOSSES (R EGARDLESS O F THE THEORY OF LIA BILITY A SSERTED, INCLUDING NEGLIGENCE ) RELATING T O THE DT H EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO FURNISH ANY PROGRAMMING TO YOU OR FROM ANY FAULT, FAIL URE, DEFICIENCY OR DEFECT IN THE SERVICE OR PROGRAMMING FURNISHED TO YOU. IN N O EVENT SH ALL TELUS, ITS AFFILIATES, THE DIRECTORS, OFFICERS AND REPRESENTATIVES OF T HE F OREGOING OR ITS SUPPLIERS AND BELL TV’S LIABILITY TO SUBSCRIBER (REGARDLESS OF THE THEORY OF LIA BILITY A SSERTED, INCLUDING NEGLIGENCE) EXCEED THE T OTAL VAL UE PAID TO TELUS BY SUBSCR IBER FOR PROGR AMMING I N THE MONTH PRECEDING YOUR CLA IM. IT IS YOUR RESPON SIBILITY TO IMPO SE ANY REST RICTIONS ON VIEWING BY YOU, OTHER MEMBERS OF YO UR HOUSEHOLD, OR YOUR OR THEIR INVITEES, AND WE SHALL HAV E NO LIABIL ITY TO ANYO NE DUE TO, OR BASED ON, THE CONTENT OF A NY OF THE PROGRAMMING FURNISHED TO YOU.

b) Acknowledgement re: DTH Equipment

YOU ACKNOWLEDGE AND AG REE THAT: (i) TELU S

AND BEL L TV, ARE NOT THE MA NUFACTURER ,

DISTRIBU TOR, INSTALLER OR RETAILER OF YOUR DTH EQUIPMENT, AND THEREFORE HAVE NO LIABILITY WHATSOEVER FOR SUCH EQUIPMENT, INC LUDING IF THE SOFTWARE IN YOUR IRD OR AUTHORIZATION DEVICE BECOMES DISABLED OR MODIFIED DUE TO THE CIRCUMSTANCES OUTLINED IN SECTION 5(c) OR UPDATED OR UPGRADED A S OUTLINED IN SECTION

4. A NY RIGHTS AND REMEDIES WITH RESPEC T TO THE DTH EQUIPMENT CAN BE FOUND IN THE LIMITED WARRANTY ACCOMPANYING THE DTH EQUIPMENT AND MUST BE HANDLED DIRECTLY IN ACCORDANCE THEREWITH; (ii) YOUR IRD AND AUTHORIZATION DEVICE CONTAINS SOFTWARE THAT IS UNDER LICENCE TO, OR OWNED BY, BELL TV. YOUR LICENCE TO USE THIS SOF TWARE IS LIMIT ED TO RECEIVIN G AND VIEWING PROGRAMMING ON THE TELUS SERVICE IS AUTHORIZED ONLY AND FOR NO OTHER PURPOSE. IF TELUS OR BELL TV HAS REASONABLE GROUNDS TO BELIEVE THAT YOU ARE RECEIVING UNAUTHORIZED PROGRAMMING, IN WHOLE OR IN PART, OR USING THE SOFTWARE FOR ANY OTHER UNAUTHORIZED PURPOSE, TE LUS AND/OR BELL TV RESERVES TH E RIGHT TO MODIFY OR DISABLE THE SOFTWA RE IN YO UR IRD AND SMART CARD. WARNI NG: I F THE SOFTWARE IN YOUR IRD AND/OR SM ART CARD IS DISABLED OR MODIFIED, YOUR RECEIVER MAY NOT FUNCTION PROPERLY. YOU MAY NOT MODIFY, TEST, REVERSE ENGINEER, DECOMPILE, TAMPER OR ACCESS THIS S OFTWARE FOR ANY REA SON WH ATSOEVER; (iii) TELUS AND/OR BELL TV RESERVES THE RIGHT, FROM TIME TO TIME TO UPDATE, REPLACE OR UPGRADE THE SOFTWARE IN YOUR IRD AND AUTHORIZATION DEVICE (BY SWAP, REPLACEMENT, RECALL OR OTHERWISE) TO ENSURE THAT IT AND YOUR DTH EQUIPMENT THAT YOU EITHER OWN OR AR E RENTING FROM TEL US WILL REMAI N COMPATIBLE WITH AND FUN CTION PROPERLY WITH ANY TECHNOLOGICAL ADVANCES OR IMPROVEMEN TS MADE TO THE SERVICES. IN CERTAIN CIRCUMSTANCES, IT MAY BE NECESSARY TO MODIFY OR REMOVE SOME SOFTWARE FEATURES TO INTRODUCE NEW FEATURE S AND TO ENSURE YOUR IRD AND AUTHORIZATION DEVICE REMAINS COMPATIBLE WITH SUCH TECHNOLOGICAL ADVANCES OR IMPROVEMENTS.

c) Programming availability

All Programming is provided on a “subject to availability”

basis. Certain Programming, including sports events, may be “blacked out” in your area of reception from time to time at the request of the programmer for copyright or other reasons. If you circumvent or attempt to circumvent

any of these blackouts, you may be subject to legal action. Programming may also be subject to temporary interruption due to natura l p henomena such as thund erstorms. TELUS will not refund charges for the blackout perio d or temporary interruptions. In addition, TELUS, BELL TV, THEIR RESPECTIVE AFFILIATES AND THE DIRECTORS, OFFICERS, EMPLO YEES AND REPRESENTATIVES OF THE FOREGOING OR ITS SUPPLIERS, (INCLUDING TELESAT CANADA), WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE WHICH YOU SUFFER AS A RESULT OF ANY SUCH BLACKOUT OR TEMPORARY INTERRU PTION. However, if TELUS causes a material interrup tion of Programming that is not related to natural phenomena or causes outside of its control, TELUS will provide a credit or refund, at your request, for the Programming interruption period. For greater certainty, no credit or refund will be provided for Programming interruptions resulting from TELUS disabling or m odifying the software in an IRD and/or Authorization Device pursuant to Section 5(c) of this Agreement, or if TELUS can no longer provide any particular Programming for any reason.

d) Private viewing

The right we provide you to receive and view the Programming

is for your private home viewing, use and enjoyment. You will not receive, view or exhibit the Programming outside of your private residence. The Programming may not be rebroadcast, transmitted or performed in any form, and no admission charged, or any other consideration received, by or for the benefit of Subscriber from any third party in return for allowing such third party to listen to or view any Programming provided by us.

e) Warning against piracy

It is against the law to receive the Programming, or any

portion of the Programming, without paying for it (unless permitted to do so by TELUS). Doing so may result in civil or criminal penalty. TELUS also reserves the right to take any other action to prevent the reception of its Programming without payment to, or authorization by, TELUS, including the right to modify or disable, or cause the modification or disabling of, the software in the IRD and Authorization Device in accordance with Section 5(c) of this Agreement.

f) Additional rules for Pay Per View (“PPV”) Programming

Unless ot herwise indicated by TEL US at the time you

place your order for PPV Programming, all sales of PPV Programming are final. If TELU S is unabl e to provi de any PPV Programming that y ou have ordered, TELUS shall credi t you the amount f or that PPV Programming. TELUS shall have no other liability for cancelled events or failure to provide any PPV Programming. Certain PPV

Programming may only be ordered if you also subscribe to other prerequisit e channels on the TELUS Ser vice. You shall indemnify and hold harmless TELUS from any claims, liabilities, losses or damages resulting from your use of PPV Programming in contravention of Section 7(d) or 7(e) of this Agreement. PPV Programming also includes season based sports PPV programming packages where a custom er may have access to all or many games in a season of a professional sports league. Once you subscribe to a season based sports PPV programming package, your subscription is an ongoing one and will continue from season to season. To cancel, you must call 310-MYTV (6988) before the start of the next season since there are no refunds once a season has started.

8. Privacy

You agree that TELUS may continue to collect, use and

disclose personal information about you for the purposes identified in the TELUS Privacy Co mmitment (as it may be amen ded fr om tim e to time), which can be viewed at www.telus.com. Those purposes are: 1. to establish and maintain a responsible commercial relationship with you and to p rovide ongoing service; 2. to under stand your needs and preferences; 3. to develop, enhance, market or provide products and services; 4. to manage and develop our business and operation; and 5. to meet legal and re gulatory requirements. When providing the DTH Services to you, TELUS will be acting as the agent of Bell TV, their successors and assigns, and must collect and share pe rsonal info rmation about you to Bell TV. Information about Be ll’s pr ivacy policies i s available at www.bell.ca/privacy. You also agree that, for the purposes identified above, TELUS may share your personal information on a confidential basis with third party service providers. You ackn owledge that i f any such service provider is located in the U.S. or other foreign country, your personal information may be processed and stored in that country and may be accessed by the governments, courts, and law enforcement or regulatory agencies of that country under its laws. More information about TELUS’ privacy practices is available at the above Web site. If you have any questions or concerns about these privacy practices, you may call 1-800-567-0000 or send an e-mail to privacy@telus.com.

9. Miscellaneous Provisions

a) Applicable Law and Enforceability

TELUS is a federally-regulated undertaking and as such,

this Agreement, including all matters relating to its validity, construction , performan ce and enfor cement, shal l be governed by applicable federal laws and regulations of Canada and only those pr ovincial laws and regulations

Page 15

applicable to it. These terms and conditions are subject to amendment, modification or termination if required by laws or regulations. Each provision of this Agreement shall be construed as separable and divisible from every other provision and the enforceability of any one provision, or portion thereof, shall not limit the enforceability, in whole or in part, of any other provision hereof. If any provision in this Agreement is declared to be illegal or in conflict with any applicable law or regulation, that provision may be deleted or modified, without a ffecting the validity o f the other provisions. The term “including” means including without limitation. The benefit of any provision limiting liability in favour of TELUS may be exercised by Bell TV or extended to include Bell TV.

b) Change of name, address or telephone number

You shall give us prompt notice of your change of name,

mailing address, residency, address, telephone number and other relevant information by notifying our Customer Service Centre. Notices are deemed to have been received when they arrive at our Customer Service Centre.

10. Equipment

a) Equipment

All DTH Equipment not owned by you must be returned to

TELUS upon termination of this Agreement for any reason. TELUS may charge you for all work and equipment supplied in order to extend existing TELUS network facilities to your premises, including any expenses incurred to secure rights of way, access and occupancy. TELUS is not responsible for the mainten ance or repair of facilities or equipment owned by you, and does not guarantee that the Services will operate with all television sets, remote controls, home theatre components or other audio/visual equipment. The Services require electrical power to operate, which you must supply at no charge to TELUS, and you acknowledge and a ccept that you m ay lo se se rvice during a power outage unless you supply, install and maintain at your own expense a ba ttery backup power system. You agree to provide TELUS agents and employees with access to the property and premises where the Services are provided in order to inspect the facilities and equipment used to provide the Services and to perform maintenance work . TELUS will provide reasonable notice of any such inspection or maintenance work on your premises, except in cases of emergency. You hereby agree not to sell, transfer, lease, assign any interest in, or encumber all or any part of any TELUS-owned equipment that has been provided for your use as part of the TELUS Services.

b) Purchased Equipment Subsidy

If you purchased the IRD or other DTH Equipme nt you

use to r eceive the Services, you agree that TELUS has subsidized the purchase price for such DTH Equipment you use to receive the Services on the understanding that you will: (a) become a subscriber of the Service for the period you agree to when you subscribe for the Services and (b) activate the IRD with TELUS to receive the Service at the addre ss you provi de to us when you subscribe for the Service within 60 days of the date of purchase of the IRD. FAILURE TO ACTIVATE YOUR IRD WITHIN THIS 60 DAY PERIOD MAY RESULT IN A TELUS ACCOUNT BEING OPENED IN YOUR NAME AND A CHARGE BEING APPLIED TO EITHER YOUR TELUS ACCOUNT OR YOUR CREDIT CARD IN THE AMOUNT OF $299 FOR EACH NON-ACTIVATED RECEIVER. You agree that these charges represent a reasonable estimate of damages suffered by TELUS as a result of your failure to activate the receivers, or any of them, within the 60-day period.

c) Early Termination

Unless otherwis e agreed , you ma y ter minate t his

Agreement at any time by notifying TELUS at least 30 days in advance. Where this Agreement is made for a fixed term, you will be required to pay TELUS a cancellation fee. The cancellation fee will be the greater of: (i) $10 multiplied by the number of months remaining in the term, or (ii) $100, as liquidated damages and not as a penalty, in addition to any other amount then owing to TELUS. You may also be required to pay a reconnection fee to have the Services reconnected.

d) Not a New Subscriber

You acknowledge and agree that the instant rebate given on

the purchase of your IRD is for new subscribers to Service only. If following the activation of your IRD, it is determined that, when you subscribed for the Service, you had been a subscriber of the Service in the last six (6) months, you shall be deemed to be in material breach of this Agreement and TELUS may charge your TELUS Account the amount of $200, which amount is a reasonable estimate of damages suffered by TELUS as a result of your breach.

Index

Auto Tune, 8, 9, 10, 15

block content

see lock(s)

browse banner, 18

Call Display, 9, 11, 18

Caller ID

see Call Display

channels, 10, 12, 16, 19