TELUS Satellite TV HD PVR receiver, 9241 Quick Reference Manual

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TELUS Satellite TV

HD PVR receiver

Quick reference guide

Page 2

Table of contents

Welcome to TELUS Satellite TV .............................. 2

Your TELUS HD PVR receiver................................4

Your remote control

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using your TELUS Satellite TV service

.........................8

Using the onscreen guide ....................................................8

Using the menu

...........................................................9

Surf zones

..............................................................10

Using search

............................................................10

Call Display on your T V

.....................................................11

Pay Per View (PPV ) and On Demand

...........................................12

Favourites lists

...........................................................15

Personal Video Recorder (PVR )

...............................................16

Recording programs

.......................................................17

Frequently Asked Questions (FAQs) .......................... 18

Want more information?................................... 19

How to contact TELUS.................................... 19

Troubleshooting .........................................19

TELUS Satellite TV Terms of Service.......................... 21

Share why you love TELUS TV with your friends and family members and if they’re interested in switching to TELUS, let us know by completing the for m at telus.com/referrals

. We will contact your friend and when they sign up and have their service installed we will send you a $50 American Express cash card. It’s that easy!

Refer a friend to TELUS TV and get

$50.

Program terms at telusreferral.com/program -terms.aspx

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Welcome to TELUS Satellite TV

Congratulations on choosing TELUS Satellite TV

™

You’ve opened up a whole new world of possibilities for your TV viewing. Now you can say goodbye to planning around your shows and hunting for videos at the store.

With a huge choice of digital channels including tons of HD, creating your ideal programming package is easy. There are theme packs, international channels, premium sports packages, and premium movie packages featuring the latest blockbuster movies.

If you have a TELUS Personal Video Recorder (PVR) you also have the power to pause, replay and record* live TV with just the press of a button.

Watch your favourite shows in true widescreen and see 45% more of the picture compared to standard definition. Plus, enjoy rich, resonant sound through 5.1 Dolby® Digital surround sound.

TELUS Satellite TV also gives you digital features that regular TV can’t offer. Take advantage of the Interactive Programming Guide that lets you instantly find your shows by date, time and theme. There are a host of other great features including Call Display on your TV, 45 commercial-free music channels and Pay Per View (PPV) with a huge selection of videos, including Hollywood blockbusters, kids’ programming, sports and special events.

Please keep this guide in a safe place. It’s filled with tips and easy-to-follow instructions that will help you every step of the way.

For more information, visit telus.com/tv or call 310-MYTV (6988).

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Your TELUS HD PVR receiver

Use this as a reference for all of the functions and connections of your receiver.

Front view

Smart card door – Slot for smart card

Arrows – Moves selection up, down, left or right

Power – Turns receiver power on/off

Info – Displays program information

Infrared port – Receives infrared signals from your remote and sends them to your

other components

USB port – Connects to your external hard drive

Select – Selects highlighted item

System info – Displays the System Information screen

Menu – Displays the main menu screen

2 3 4

765

Remote antenna – Connects to UHF antenna for remote control

Ethernet port – Not currently enabled

RCA video/audio (out) – These connections are ideal for VCRs and older TVs; the audio

ports can be used independently if other video connections have been used

Optical audio (out) – This is an all digital audio connection, ideal for audio receivers

Phone jack – Connects to your telephone line

Satellite in – Connects to your satellite signal

USB port – Connects to your external hard drive

HDMI (out) – HDMI is the highest fidelity HD connection that contains both audio and

video signals; use for HD TVs

Component video (out) – Component video cables can be used for high quality signals

to either HD or non-HD TVs

S-Video (out) – S-Video is preferred for older TVs

Back view

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Your remote control

Quick tip

Because your remote is U HF, you don’t

need to point it direc tly at the receiver;

you can even hide the receiver behind a

panel in a TV stand.

SAT

Switches your remote to satellite mode

Switches your remote to TV mode

POWER

Turns the device you’re controlling on and off

VCR

Switches your remote to VCR mode; also works on DVD players

AUX

Switches your remote to auxiliary mode such as a DVD player or A/V receiver

Turns your TV on and off

Displays the main menu

TV/ VIDEO

Scrolls through available TV or video input sources

PAGE UP PAGE DOWN

Scrolls through the channel list and menus one page at a time

VOLUME UP VOLUME DOWN

Decreases and increases volume

MUTE

Turns all sound on and off

GUIDE

Displays the onscreen guide

MOVE SELECTION

Moves channel selection up and down; also navigates up, down, left or right through menus and guides.

THEMES

Searches for programs using themes

BROWSE

Searches what’s on other channels while you continue to watch your program

SELECT

Selects highlighted item

RECALL

Returns to the previous channel

INFO

Displays the description of the selected program

VIEW LIVE TV

Returns to viewing live TV when you are watching a recording or from any menu or guide

PVR

Displays the list of recorded programs

SKIP BACK

Skips back 10 seconds

SKIP FWD

Skips forward 30 seconds

BACK

Reverses your recorded program or live TV

PAUSE

Pauses your recorded program or live TV

FWD

Advances your recorded program or VCR/DVD

STOP

Stops your recorded program or VCR/DVD

PLAY

Plays your recorded program or VCR/DVD

RECORD

Records live TV on your PVR

iTV

Directs you to Channels On Demand

FORMAT

Formats the picture width of the program you’re viewing

Displays the search menu

Tired of multiple remotes? The TELUS Satellite TV remote is universal and works with most TVs, DVD players, VCRs and A/ V receivers

For information on programming your remote, please see the TELUS Satellite T V user guide, available at telus.com/tvhelp.

Please note t hat , , and are not currently enabled.

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Using your TELUS Satellite TV service

1 Press

2 Use to navigate through the menu items

3 Press

to access that menu item

4 At any time, you can use to go back to the previous menu and to return to live TV

The following is a brief description of each menu option

Using the menu

Use the menu to access features such as search, locks, daily sche dule, preferences and more

1 Press

2 Use to scroll through program listings by

channel or to scroll through them one page at a time

3 Use to scroll by time

4 Press

to tune in to the selected channel

5 Press to display a program description

Using the onscreen guide

Use the guide to find out w hich shows are on now and w hich ones are coming up

Quick tip

Press

on a program

scheduled in the future to

schedule a Reminder, an

Auto Tune or a Recording.

PROGRAM GUIDE

Accesses the onscreen guide

THEMES & SEARCH

Searches programs by theme, title or description

SELF SERVE

Accesses Channels on Demand

MULTIMEDIA

Accesses stored recordings

LOCKS

Allows the primary user to block content

SYSTEM SETUP

Accesses system features such as Call Display and Pay Per View history

DAILY SCHEDULE

Lists scheduled Recordings, Auto Tunes and Reminders

PREFERENCES

Sets up your receiver’s preferences

Quick tip

Press or to move forward or back in the program listings a day at a time.

To skip ahead a specific amount of time, enter the amount of hours (up to 44) using

the number buttons on your remote and press .

Picture in guide

Continue to watch your program while searching the onscreen guide

Information

Details about a highlighted program

Guide

Displays program listings by channel and time

Programming view

Shows program listings for the next 9 days

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Using your TELUS Satellite TV service

Using search

Use search to easily find you r favourite programs and Pay Per V iew events.

1 Press to open the search screen.

2 Use to highlight Title to search for words that appear in the title of the prog ram or Info to

search for words that appea r in the program descr iption and press .

3 Using the onscreen keypad or the number buttons on your remote, enter the word or program

title you would like to search for in the search criteria field.

4 Use

to highlight Search and press .

5 Use

and

or to scroll throu gh your search results an d press

to tune in to a program. If you highlight a progra m that is on now, the receiver tunes to that program. If you highlight a program that is in the future, you will be able to schedule an Auto Tune or a Reminder.

6 Highlight Done and press

to close the search results screen.

Call Display on your TV

With Call Display, an onscreen pop-up w indow shows you the name and number of who’s calling

You can then choose to take the call or wait until the show is over. In order to receive onscreen Call Display, you must subscribe to Call Display on your TELUS home phone and ensure that your phone line is conne cted to your receiver.

Turning Call Display on and off

Call Display is automatically enabled by default on your receiver.

1 Press

. Use to highlig ht System Setup and press .

2 Use to highlight Installation and press

3 Use to highlight Caller ID and press

4 N avigate to Enable Caller ID or Disable Caller ID and press

5 Use to highlight Done and press

Viewing your Call Display history

1 Press

2 Use to highlight System Setup and press

3 Navigate to Installation and press

4 Use to highlight Caller ID Histor y and press

From here, you also have access to actions such as deleting individual events and clearing the list.

Surf zones

TELUS Satellite TV channels are organized by surf zones. That way, categories like sports, news or lifestyle are all grouped together so you can easily surf through your favourite channels.

Channels Surf zone Channels Surf zone

10– 91 Desc riptive video 901–98 8 Radio 10 0– 187 French la nguage pro gramming including P PV 1000

English On Demand Movies 196 – 29 8 Digital s tandard and U. S. Superstations 1030–1283 High Deﬁniti on: Networks an d U.S. Superstations 299–382 Mov ies, including PPV 1251–128 3 High Deﬁnition: Movies 388 –479 Spor ts 140 0–153 4 High Deﬁnition: Sports 500 –599 N ews, learning, family and music 156 4–172 6 High De ﬁnition: News, lea rning, family 600–660 Lifestyle and variety 1800 French O n Demand Movies 697–730 Intern ational programming 1802 –1891 High Deﬁnition: French programming 747– 782 Mature programming, including PPV 1933 High Deﬁnition programming

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Using your TELUS Satellite TV service

Pay Per View (PPV) and On Demand

Invite all your friends and family over for a live PPV game or event and give everyone a front-row seat to the action. You’ll be able to watch live sports and special events, and choose from a huge selection of videos, including the latest Hollywood blockbusters.

Ordering a PPV event with your remote

If you order an event with your remote, you’ll only be able to watch it on that particular TV. When using your remote to order, you’ll need to have your home phone connected to your receiver.

Press

Navigate to a PPV event or movie from the onscreen guide and press . PPV English events and

movies are found within channels 313–399 and 831–879 and French events and movies are found within channels 155–178. The full range of PPV events can be found at

telus.com/payperview

3 Use to highlight Order and press

4 Highlight Yes to confirm you want to buy the program and press

Once you’ve confirmed an order, you’ll automatically be billed for it, so check to make sure it’s the program you want before you press Yes .

Ordering a PPV event by phone or online

If you want to watch the event on all of your receivers, simply order the PPV event by phone or online – you won’t be charged twice for the same event. To order by phone, call

1-866-68-ORDER (67337)

or order online at

telus.com/payperview

To order a PPV event by phone or online, you’ll need the event ID, which can be found by pressing when the desired event is highlighted onscreen.

Quick tip

You may need your PIN

to order a PPV event; if

you’ve forgotten it, call

310-MYTV (6988).

For easy reference, re cord

your account PIN here:

On Demand – great movies 24/7

Choose from the latest movies available in English and French from the comfort of your own home. All Direct to Home VOD movies will be in HD, most in 720p, some in 1080p (Blu Ray quality). Check out channel 1000 or 1800 for new releases. Only HD PVR receivers can access On Demand. The model number is displayed on the front panel of your receiver.

Flexible viewing options

You can watch your selection as many times as you want – as long as it’s within your rental period (24 or 48 hours depending on the title). Enjoy the flexibility of being able to rewind, fast forward and pause your show as much as you want. There are no late fees and your selection automatically expires at the end of your rental window.

How to order On Demand

There are 2 ways you can order On Demand:

1 Use your remote and order on screen – it’s the most convenient way to order.

 a. Your PVR receiver must be connected to the Internet or via a phone line. Go to Channel 1000

(English) or Channel 1800 (French).

 b. Using your on remote control, highlight the movie you want to order and press .

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 c. Use to select Yes to confirm you want to purchase the movie a nd press .

d. Movies that have been rented with On Demand will be available to watch again during the

rental period. To see whether it has been rented or not look for the “rented” sign beside the name of the movie.

2 Order by phone through an Automated Service Representative

 a. Highlight the movie you want to purchase

b. Using your remote control, press the button

c. At the end of the movie description, you will find the number in brackets

d. Call 1-866-68-ORDER ( 67337) to order the event. You will need the Event ID and your

purchase PIN.

Note: You will need your purchase PIN to complete the transaction.

Your Personal Identification Number (PIN) is the 4-digit number you chose when you activated your TV account. If you can’t remember your PIN or wish to change it, please call a Customer Service Representative at 310-MYTV (6988) for assistance.

Reviewing PPV and On Demand purchases

1 Press .

2 Use to highlight System Setup and press

3 Use to highlight Purchase Histor y and press

4 Press and use to scroll through the purchase history list.

5 Highlight Done and press

when finished.

Favourites lists

You can customize the onscreen guide to display only the channels you want to view by selecting a default favourites list or creating your own favourites list.

Selecting a default favourites list

1 Press

twice.

2 Press to access the lists and use to highlight one of the following lists:

All Chan – lists all channels All Sub – lists all the channels that you subscribe to All HD – lists all the HD channels

3 Press

Creating and editing a favourites list

1 Press

twice.

2 Press to access the lists and use to highlight one of the following lists you want to edit:

List 1 — List 2 — List 3 — List 4

3 Press

Highlight

Modify List and press .

5 Use to highlight the channels you want to add or remove and press

6 Press to highlight Done and press

7 Highlight Done again and press

to save changes.

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Quick tip

While watching live TV you can press on your remote at any time to begin recording

that program.

Recording programs

Recording a single episode

1 Pres

2 N avigate to highlight the future program that you want to record and press

3 Press

Recording multiple episodes

1 Pres

2 N avigate to highlight the future program that you want to record and press

3 Use to navigate to the Frequency list. Use

to highlight either All Episodes,

New Episodes, Once, Weekly, Daily or Mon-Fri.

4 Use to navigate to the Type list and highlight PVR, Auto Tune or Reminder.

5 Use to highlight Create Timer and press

Playing recorded programs

1 Pres

2 Use to highlight the program from the list of recordings and and press

. You can a lso

use this list to delete, protect or edit the names of recordings.

3 Use to highlight Start, Start Over or Resume and press

Personal Video Recorder (PVR)

Take full control of your TV viewing with the touch of a button. You can either record 1 program while watching another or record 2 programs while watching a previously recorded program. Your TELUS Satellite TV Personal V ideo Recorder gives you the power to pause, replay and record live TV. You have the ability to record and store up to 200 hours of standard definition or up to 30 hours of HD programming.

Reversing, advancing and skipping

Your receiver will temporarily save the channel you are watching for up to 1 hour, allowing you to pause, rewind and fast-forward

Using your TELUS Satellite TV service

Quick tip

Increase your storage space with an external hard drive. Call 310-MYTV (6988) to

find out how.

Reverses a p rogram 4x, 15x, 60x or 30 0x normal speed by pr essing it 1, 2, 3 or 4 times. F or a live

progra m, you can only go as far b ack as the last chan nel change or one hou r, whichever o ccurs first.

Advances a p rogram 4x, 15x, 60x or 30 0x normal speed by pr essing it 1, 2, 3 or 4 times. You ca nnot

advance pr ogramming that ha sn’t yet been broadca sted.

Skips bac k in a program 10 seconds . Press again to skip ba ck further.

Skips for ward in a program 3 0 seconds. Press ag ain to skip ahead fur ther.

Quick tip

If the program is paused,

and you press eithe r

the

button,

the program will play in

slow motion.

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PROBLEM POSSIBLE SOLUTION

When a button on the remote is pressed, the

receiver doesn’t do what it should

Ensure that the batteries have power and are

inserted correctly.

Check that you’re controlling the right device by

pressing the corresponding mode button.

Make sure that the UHF antenna is correctly attached

to your receiver.

The UHF Pro remote control doesn’t

work well from far away

Make sure the UHF antenna is connected to your

receiver and is not touching anything else.

Vary the tilt angle of your UHF antenna. Place the

tip away from other electronics equipment or metal surfaces, even if separated by wooden shelving.

Move your receiver to a different location. For best

results, place the receiver as high as possible, above all other equipment in your entertainment centre.

Place the UHF antenna outside your entertainment

centre by using a coaxial cable to connect it to the receiver.

The power light on the receiver is

on and there’s a picture on the TV

but no sound

Check the volume level on your TV or audio equipment.

Turn off mute or turn up volume as required.

Check the audio connectors and cables from the

receiver to your TV or sound system.

Check your TV or sound system speakers.

Onscreen Call Display isn’t working

Check that you’ve subscribed to Call Display on your

TELUS home phone.

Check that you’ve connected the phone line to the

phone jack on the back of the receiver.

Check that you’ve enabled the Caller ID option within

your system setup. Refer to page 10.

Troubleshooting

Want more information?

Visit

telus.com/tvhelp

to view the complete TELUS Satellite TV user guide

How to contact TELUS

If you have any questions, please call

310-MYTV (6988)

If you have any comments or feedback, please email

tvcomments@telus.com

Frequently Asked Questions (FAQs)

Please visit our website at telus.com/tvhelp and look under the FAQ section for a complete list of frequently asked questions.

How does TELUS Sa tellite TV work ?

TV signa ls are sent to your home f rom satellites in space. The satel lite dish receives t hese signals a nd sends them to you r receiver, which then d isplays the programming on your TV.

Are all TELUS Sate llite TV channels digit al?

Yes, all TV channel s on TELUS Satellite T V are delivered in a digital for mat.

Will I be able to watch d igital TV on my existing T V?

TELUS Satellite T V receivers have RCA, S-Video, component a nd HDMI outputs. If your T V has one or more of these inp uts, you will be able to enjoy digita l TV on your ex isting TV. However, if your TV o nly has a coaxial i nput, you will need an RF remodu lator to convert th e signal from your TELUS Satellite T V receiver to a coaxial o utput for your T V.

Will pluggin g in my receiver( s) interrupt my home phone or Inter net service?

No. However, you can’t order a mov ie if your home phone is in use.

What is High De finition (HD) and h ow can I get it?

High Definit ion (HD) TV delive rs the best picture and the best view ing experience. You will see more deta il and enjoy a sha rper, clearer and more vibrant pi cture than you would w ith standard definitio n TV. Watch your favourite shows i n true widescreen and se e 45% more of the picture co mpared to standard definit ion. Plus, enjoy rich, resonant s ound through 5.1 Dolby® Digital surround sound. To experienc e HD you will need an HD TV, HD receiver and a s ubscription to HD channel s. Your T ELUS receiver is HD re ady and HD channels are in cluded in all TELUS Satellite T V packages so if you have an HD T V you are ready to enj oy the HD TV experience.

Will I need my PIN to or der Pay Per View events? You will be asked for your PIN w hen ordering adult PP V events. If you have forgot ten your PIN, please call 310MYT V (6988). You’ll also need the PPV eve nt ID, which can be found by pre ssing Info on your remote when the desired event is highlighted onscreen.

How many favourite s lists can I create?

You can create up to 4 addition al favourites lists that include your m ost watched channels.

How can I monitor w hat my children a re watching when I am away from th e TV?

Locks allow you to sel ect and block pr ograms from

being viewed. T his feature is an ef fective tool in protecting child ren from viewing content that you fe el is inappropr iate. Once you have set a pa ssword, you have complete cont rol over what is blocked. If you block content by ra ting, then all prog rams that have that rating and h igher will be blocked.

How can I order a nother remote control?

You can order another T ELUS TV remote control by calling 310-MYT V (6988). A new remote con trol will be shipped to you wi thin a few days. Charges may apply.

What if I can’t use m y phone jack bec ause there is already a pho ne plugged into i t?

A phone split ter will allow you to plug 2 cables in to the same phone j ack. Phone spli tters are availa ble at most electronics a nd hardware stores.

What should I do w ith my TV receiver when Day light Savings Time t akes effect ?

Please turn of f your receiver by pressing t he Power button (b e sure the green lig ht on the front panel of the receiver is of f) and leave it turne d off for at least 30 minutes. This w ill allow your rece iver to update.

What should I d o if I have problems wi th my TELUS Satellite T V service?

Please see the troubleshooting section in this guide as th ere may be an easy fi x. If this does not solve th e problem, first t ry resetti ng your receiver. If the pro blem persists, p lease contact us at 310-MY TV (6988 ).

Do I need to purc hase any new equipment to have digital T V with TELUS?

A receiver is ne eded for each T V you wish to receive TELUS Satellite T V service o n. You have the option to either rent or p urchase your rec eiver; both inclu de all of the necessa ry cables to re ceive TELUS Satelli te TV.

Can I purchas e or rent additional recei vers? You can rent or purchase a m aximum of 6 rec eivers per account.

What level of TELUS T V service do I need to vie w On Demand?

All TELUS TV cu stomers with a HD PVR receiv er that is connected to the p hone line or internet can brow se and rent On Deman d movies.

How can I tell if I have a re ceiver that is compatible with On Dema nd?

The model nu mber is displaye d on the front pane l of your receiver. Your receiver is c ompatible if you see the number 9241 in the lower left ha nd corner.

I have two HD PVR rec eivers. If I order an event on one receive r, ca n I order it on the other receive r without getting charged?

Yes. As long as it’s within th e same rental period (24 or 48 hour per iod). You will only be ch arged once per movie ordered w ithin the same rental wind ow.

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TELUS Satellite TV Terms of Service

This is an agreement between you and TELUS Communications Company (“TELUS

”). It sets out the terms and conditions that apply to your use of the direct-to-home (“DTH”) television and audio broadcast Programming service, any DTH Equipment provided to you for use with such services, as well as any associated installation, support and maintenance services associated with such services, if any (collectively, the “Services”). This agreement, together with TELUS rules and policies applying to the use of the Services, form the agreement between you and TELUS for the Services (the “Agreement

”). TELUS will not have a binding Agreement with you for the Services until you have accepted the terms of this Agreement. Unless otherwise agreed, by having an IRD activated onto the Service to receive and use the Services, you are accepting and agreeing to the terms of this Agreement. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MAY NOT USE THE SERVICES .

1. Introduction

The words “you” and “Subscriber” refer to you, as a residential subscriber of the Services and Programming in Canada and person whose name appears on the Statement. By requesting, viewing or paying for any Programming, you are deemed to have agreed to the terms and conditions of this Agreement unless you immediately contact our Customer Service Centre to cancel your subscription to the Programming.

2. Definitions

In this Agreement (in addition to other terms defined herein), the following terms have the following meanings:

“Authorization Device” means a device inserted, embedded or incorporated into an IRD, including a Smart Card, that authorizes the reception of Programming and includes any software embedded therein;

“Bell TV

” means Bell ExpressVu Inc., in its capacity as general

partner of Bell ExpressVu Limited Partnership;

“Customer Service Centre” means the TELUS customer service centre;

“DTH Equipment” means the DTH equipment used to receive the Programming, including, without limitation, the satellite equipment comprising the IRD, Authorization Device, satellite antenna and remote control;

“TELUS”, “we”, “us”, or “our” means, and where the context requires, any successor company or entity, and its respective affiliates, and the officers, directors, employees or authorized agents of the foregoing;

“TELUS Account” or “Account” means the account opened by you to receive Programming;

“IRD” means the integrated receiver and decoder: this is the television set-top box that decodes the video and audio programs as they come into your television from the dish antenna;

“Programming” means, as the context requires, any or all of the programming, subscription programs, programming packages, Pay Per View services, interactive weather services, à la carte programs, and any other services provided to you from time to time, as part of the Service;

“Smart Card” means the conditional access card inserted or incorporated into the IRD, which card is owned and used to authorize reception of Programming and includes any software embedded therein; and

“Statement

” means the statement of your Service account.

3. Terms and Conditions – General

The terms and conditions of this Agreement and the rates, charges, fees and Programming may change from time to time. TELUS will notify you in advance of any change, and the effective date of that change, so that you may, as your sole and exclusive remedy, cancel your subscription and pay applicable cancellation charges if you don’t agree. The notice may be provided to you on or with your Statement or by any other written notice that will likely come to your attention. If you fail to cancel your subscription to the TELUS Service within 30 days of notice of any change and/or if you continue to receive the Programming, you will be deemed to have accepted such change. If we change the contents of any Programming, you agree that we have no obligation to replace or supplement the Programming previously offered that has been deleted, rearranged or otherwise changed or give you any credit or refund. The provisions of this Agreement will continue to apply to any issue related to this relationship after termination or cancellation of this Agreement.

4. Your Use of the DTH Equipment

a) The IRD Receiver/Decoder Unit

Your right to receive and view the Programming is

granted only for IRDs situated in Canada that have been authorized to receive such Programming. Your IRD will not operate without an Authorization Device. TELUS reserves the right to verify remotely or by contacting you directly that the service address is located in Canada and that all active IRDs on your Account are located at the one address listed on your Account as your “service address”. If you violate this or any other provision or policy, TELUS may disconnect your access to the Programming immediately without notice. You are responsible for all Programming that is ordered for your IRD. If you have

PROBLEM POSSIBLE SOLUTION

The power light on the receiver’s on but the

TV image is black (no picture), frozen, has

breakups, has snow or shows small squares

of various colours

Make sure your TV is plugged in.

Check that your TV is turned on and tuned to the

correct input.

Ensure your TV’s brightness and contrast are adjusted

correctly.

Make sure your TV is connected properly to

the receiver.

Heavy rain, snow or cloud cover may be interfering with

your transmission. Remove any snow or other debris that may have collected around your satellite dish.

Ensure that your receiver is set to the appropriate

TV Type and Aspect Ratio under the HDTV Setup menu.

A black box fills almost all of the TV screen

Use your TV’s remote (not your receiver’s remote or

menus) to deactivate the closed captioning feature. Refer to your TV’s user guide for more detailed instructions.

The onscreen guide or browse banner is not

displaying programs in the future

Try the onscreen guide again at a later time. It may

then be able to show programs for the time and date you want.

Some channels are missing on the onscreen

guide or browse banner

Change between lists using the Guide button on your

remote. You can choose from the custom favourites, All Chan, All HD or All Sub lists.

Unlock your receiver (using a PIN) to display

adult channels.

Someone orders a Pay Per View event

without permission

You can lock your receiver to prevent unauthorized

Pay Per View purchases. For full instructions, please see the full TELUS Satellite TV user guide online.

Unable to order a Pay Per View event

from the receiver

Check that your receiver is connected to your

home phone.

If you’re still unable to solve the problem, try resetting the receiver by holding down the Power button

on the front of your receiver for 5 to 8 seconds. This resets the device and usually resolves most problems

related to the receiver. If the problem persists, please see the full user guide at telus.com/tvhelp or call

310-MYTV (6988).

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IRD is installed in a mobile unit such as a camper, boat or other recreational vehicle, you are only permitted to have one IRD active on that Account.

5. Rates, Fees and Charges

a) Introduction

Programming rates, fees and charges are charged in

accordance with this Agreement. Other rates, fees and charges, or changes to the amount of existing rates, fees and charges, may apply from time to time upon advance notice to you (see also Section 3). Our rates, fees and charges for Programming are available upon request from the Customer Service Centre. If you have any concerns contact our Customer Service Centre.

b) Billing policies, Statements and payments

You shall pay in full all amounts billed for Programming and

all taxes, fees and other charges, if any, which are now or may in the future, be assessed on the Statement for Programming and any other services you receive from us. We will bill you each month in advance for your Programming and rental charges. (Usage-based Programming will be billed in arrears.) All bills are due upon receipt. Bills made available through the Internet are received when they are posted. Charges not paid before the end of the grace period shown on your bill are assessed a late payment charge at the prime rate of the Bank of Montreal plus 7%, converted to a monthly compound rate and rounded up to the nearest quarter percentage point, calculated from the due date, which you must pay in addition to all other amounts owing to TELUS. Administrative and collection charges may apply, in accordance with TELUS rules and policies, if your Account goes into arrears, including as a result of returned or rejected payments or your failure to inform TELUS of any change to your Account information for pre-authorized payments. If you subscribe to a preauthorized payment method, you waive pre-notification of the amounts and dates of debits from your Account. TELUS may require you to make interim payments for nonrecurring charges you have incurred in the period between two monthly bills, for such Services as are identified to you with the demand for payment. The grace period for the payment of charges so identified expires 3 days after you receive the demand for payment. You are responsible for maintaining a minimum spend of $37.56 per month on Programming and LPIF contribution, excluding any Pay Per View services, interactive services, bundle discount and all account administration fees.

c) Termination of Programming by TELUS

If you do not pay in full all amounts owing as shown on your

Statement within 30 days after the date when payment is required, or if you fail to comply with any of your obligations under this Agreement at any time, in addition to our other rights and remedies, we have the right to disconnect your Programming, in our sole discretion, without notice or demand to you. We also reserve the right, without notice or demand, to take whatever steps are necessary to disable or modify the software in your IRD and/or Authorization Device if you breach any of your obligations under this Agreement, including receiving Programming that you have not paid for, in whole or in part.

d) Additional IRD Fee

If you initially or subsequently activate more than one

IRD on your Account, you may be charged an account administration fee by TELUS for the activation and continued use of multiple IRDs/Smart Cards on your Account. TELUS may reduce or eliminate this fee if you subscribe to specific combo programming packages or if you are renting IRDs from TELUS.

e) Reconnection Fee

TELUS charges an account administration fee to reactivate

an IRD that was permanently deactivated upon your request, or where you transfer or assign ownership of the IRD or otherwise transfer or assign responsibility for payment of an existing TELUS Account, in all cases with prior written consent from TELUS.

f) Digital Service Fee

You shall pay to TELUS a monthly recurring digital

service fee. This monthly recurring fee, which relates to costs incurred in operating the network and maintaining and/or upgrading technological platforms, may be reduced or eliminated by TELUS, in its discretion, if you subscribe to specific combo programming packages or based on the technological platform used to deliver Programming to you.

6. Your Termination or Suspension of Programming

a) If you want to terminate all or a portion of your

Programming

(i) Downgrading your Programming: You may terminate or

downgrade the reception of any part of your Programming by notifying our Customer Service Centre, only if these two conditions are met: (x) any continuing Programming is subject to the minimum Programming requirements set out in Section 4(c); and (y) your Account is in good standing with all payments up to date. The Programming you request to be terminated will be deactivated effective as of the next billing cycle date after receiving your notice.

concerns about other persons ordering Programming for your IRD without your authorization, request a personal identification number (PIN) for your Account, which will be used by our Customer Service Centre to help prevent unauthorized Programming orders. You may also contact our Customer Service Centre to determine if any particular IRD model is compatible with all Programming in which you are interested. TELUS may, in our sole discretion, for technological, network or other reasons require a migration, recall, substitution or replacement of all or any part of the DTH Equipment upon notice to you and on the terms and conditions specified in our notice. Any replacement DTH Equipment will be deemed to be the DTH Equipment referenced in this Agreement.

b) Programming requires telephone connection

Each IRD must be directly and continuously connected to

the same operating telephone service associated with your Account, unless TELUS otherwise expressly approves prior to activation. Connection to an operating telephone service is a condition of our granting you the right to receive and view the Programming and we may, in our sole discretion, disconnect some or all Programming if we determine that the IRD is not connected in this manner. We may verify the location of your IRDs remotely or by contacting you directly. If TELUS is unable to contact you to perform this verification, it may limit signal reception to a single receiver to a household containing multiple receivers.

c) Minimum level of Programming required

As a condition of our granting you the right to receive and

view the Programming, you must subscribe to and maintain a minimum level of Programming specified by TELUS when you subscribe to the Service. In addition, unless we agree otherwise, the minimum period of time that you must continue to subscribe to at least the minimum level of Programming (and pay for it) is 30 days. Please visit telus.com/tv for information regarding the current minimum level of Programming required.

d) Authorization Devices

Authorization Devices, including Smart Cards, are

non-transferable. Your Authorization Device will work only in the IRD with which it was packaged or activated. Notwithstanding that the Authorization Device was packaged with your IRD (whether purchased or rented), all Authorization Devices are and remain the property of Bell TV and any tampering or other unauthorized modification to an Authorization Device may result in, and subject you to, legal action, or any other action as set out in this Agreement. If you attempt to use that Authorization Device with any other IRD without our authorization, we may terminate your right

to receive and view the Programming. We may require that you return the Smart Card to us if it is defective or damaged, prior to providing a replacement Smart Card to you. In addition, we may require that you return the Smart Card to us if you terminate your Account, and failure to do so will result in a recovery charge being assessed against you. We may, in our sole discretion, implement a mandatory recall, substitution or replacement of existing Authorization Devices, by notice to you that we will substitute or replace, at our expense, the existing Authorization Device in your possession and deliver to you a replacement Smart Card. You shall, within 7 days of our notice to you of the recall, return the recalled Smart Card and activate the replacement Smart Card. We will charge $100 to your TELUS Account for each recalled Smart Card in your possession, which amount will be credited to your Account once you activate the replacement Smart Card.

e) Liability for unauthorized use

If the Smart Card in the IRD you own or rent is destroyed,

lost, stolen or otherwise removed from your premises without your authorization, you must notify our Customer Service Centre immediately to avoid liability for payment for any unauthorized use or reception of Programming. You will not be liable for unauthorized use after we have received your timely notification.

f) Additional IRDs in the same household

It is a condition that any additional IRD/Smart Card

combination(s) rented or purchased and activated to receive the same Programming as your initial IRD/Smart Card must be located at the service address listed on your Account and must be continuously connected to the same operating telephone line. We may, in our sole discretion, disconnect the Programming if you activate additional IRDs in breach of this requirement. The activation of any new additional IRDs/Smart Cards is subject to the additional IRD fee described in Section 5(d), if applicable. You may activate up to a maximum of 5 additional IRDs on your Account at any time. If you require more than 5 additional IRDs, you must open a new separate TELUS Account to activate such additional IRDs and you will be billed separately for the services received through those additional IRDs.

g) Vacation Properties or Secondary Locations

Section 4(a) applies to you even if you order the

Programming for a secondary location, vacation property or mobile unit, such as a camper, boat or recreational vehicle. You may not, under any circumstances, including vacation properties, maintain multiple IRDs on one TELUS Account that are active at different locations simultaneously. If an

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7. Limitation of Liability and Furnishing

of Programming

a) Exclusion of Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW AND

EXCEPT AS OTHERWISE EXPLICITLY AGREED TO BY TELUS, ITS AFFILIATES, ITS SUPPLIERS (INCLUDING TELESAT CANADA AND BELL TV), AND THE EMPLOYEES, DIRECTORS, OFFICERS AND REPRESENTATIVES OF THE FOREGOING WILL NOT BE LIABLE FOR THE DTH EQUIPMENT, THE SERVICES OR ANY INTERRUPTIONS IN PROGRAMMING OR LIABLE FOR ANY DELAY OR FAILURE TO PERFORM, IF SUCH DELAY OR NON-PERFORMANCE ARISES IN CONNECTION WITH ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER FAILURE, SATELLITE FAILURE OR MALFUNCTION, FAILURE TO REPLACE EXISTING TECHNOLOGY, ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR REASONABLE CONTROL. WE MAKE NO WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING THE DTH EQUIPMENT, THE SERVICES OR THE PROGRAMMING PROVIDED TO YOU AND ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED. IN NO EVENT SHALL WE HAVE ANY LIABILITY FOR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR FOR ECONOMIC LOSSES (REGARDLESS OF THE THEORY OF LIABILITY ASSERTED, INCLUDING NEGLIGENCE) RELATING TO THE DTH EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO FURNISH ANY PROGRAMMING TO YOU OR FROM ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN THE SERVICE OR PROGRAMMING FURNISHED TO YOU. IN NO EVENT SHALL TELUS, ITS AFFILIATES, THE DIRECTORS, OFFICERS AND REPRESENTATIVES OF THE FOREGOING OR ITS SUPPLIERS AND BELL TV’S LIABILITY TO SUBSCRIBER (REGARDLESS OF THE THEORY OF LIABILITY ASSERTED, INCLUDING NEGLIGENCE) EXCEED THE TOTAL VALUE PAID TO TELUS BY SUBSCRIBER FOR PROGRAMMING IN THE MONTH PRECEDING YOUR CLAIM. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY RESTRICTIONS ON VIEWING BY YOU, OTHER MEMBERS OF YOUR HOUSEHOLD, OR YOUR OR THEIR INVITEES, AND WE SHALL HAVE NO LIABILITY TO ANYONE DUE TO, OR BASED ON, THE CONTENT OF ANY OF THE PROGRAMMING FURNISHED TO YOU.

b) Acknowledgement re: DTH Equipment

YOU ACKNOWLEDGE AND AGREE THAT: (i) TELUS

AND BELL TV, ARE NOT THE MANUFACTURER,

DISTRIBUTOR, INSTALLER OR RETAILER OF YOUR DTH EQUIPMENT, AND THEREFORE HAVE NO LIABILITY WHATSOEVER FOR SUCH EQUIPMENT, INCLUDING IF THE SOFTWARE IN YOUR IRD OR AUTHORIZATION DEVICE BECOMES DISABLED OR MODIFIED DUE TO THE CIRCUMSTANCES OUTLINED IN SECTION 5(c) OR UPDATED OR UPGRADED AS OUTLINED IN SECTION

4. ANY RIGHTS AND REMEDIES WITH RESPECT TO THE DTH EQUIPMENT CAN BE FOUND IN THE LIMITED WARRANTY ACCOMPANYING THE DTH EQUIPMENT AND MUST BE HANDLED DIRECTLY IN ACCORDANCE THEREWITH; (ii) YOUR IRD AND AUTHORIZATION DEVICE CONTAINS SOFTWARE THAT IS UNDER LICENCE TO, OR OWNED BY, BELL TV. YOUR LICENCE TO USE THIS SOFTWARE IS LIMITED TO RECEIVING AND VIEWING PROGRAMMING ON THE TELUS SERVICE IS AUTHORIZED ONLY AND FOR NO OTHER PURPOSE. IF TELUS OR BELL TV HAS REASONABLE GROUNDS TO BELIEVE THAT YOU ARE RECEIVING UNAUTHORIZED PROGRAMMING, IN WHOLE OR IN PART, OR USING THE SOFTWARE FOR ANY OTHER UNAUTHORIZED PURPOSE, TELUS AND/OR BELL TV RESERVES THE RIGHT TO MODIFY OR DISABLE THE SOFTWARE IN YOUR IRD AND SMART CARD. WARNING: IF THE SOFTWARE IN YOUR IRD AND/OR SMART CARD IS DISABLED OR MODIFIED, YOUR RECEIVER MAY NOT FUNCTION PROPERLY. YOU MAY NOT MODIFY, TEST, REVERSE ENGINEER, DECOMPILE, TAMPER OR ACCESS THIS SOFTWARE FOR ANY REASON WHATSOEVER; (iii) TELUS AND/OR BELL TV RESERVES THE RIGHT, FROM TIME TO TIME TO UPDATE, REPLACE OR UPGRADE THE SOFTWARE IN YOUR IRD AND AUTHORIZATION DEVICE (BY SWAP, REPLACEMENT, RECALL OR OTHERWISE) TO ENSURE THAT IT AND YOUR DTH EQUIPMENT THAT YOU EITHER OWN OR ARE RENTING FROM TELUS WILL REMAIN COMPATIBLE WITH AND FUNCTION PROPERLY WITH ANY TECHNOLOGICAL ADVANCES OR IMPROVEMENTS MADE TO THE SERVICES. IN CERTAIN CIRCUMSTANCES, IT MAY BE NECESSARY TO MODIFY OR REMOVE SOME SOFTWARE FEATURES TO INTRODUCE NEW FEATURES AND TO ENSURE YOUR IRD AND AUTHORIZATION DEVICE REMAINS COMPATIBLE WITH SUCH TECHNOLOGICAL ADVANCES OR IMPROVEMENTS.

c) Programming availability

All Programming is provided on a “subject to availability”

basis. Certain Programming, including sports events, may be “blacked out” in your area of reception from time to time at the request of the programmer for copyright or other reasons. If you circumvent or attempt to circumvent

Since you would have paid for the Programming you are terminating or downgrading in advance up to the next billing cycle date, no credit or refund will be payable in respect of such terminated or downgraded Programming. In addition, no deactivation fee will be payable in such case. However, if you are a subscriber and you attempt to downgrade your Programming below the minimum Programming commitment you have agreed to, certain fees or charges may be applicable.

(ii) Terminating or cancelling your Programming: You

may terminate the reception of all of your Programming by notifying our Customer Service Centre. All the Programming you receive will be deactivated on the 30th day after receiving your notice to cancel. However, if you are not a month to month subscriber, and you attempt to deactivate all of your Programming, certain fees or charges may be applicable. If you are entitled to a credit for any amount in excess of $10, TELUS will send you a cheque for that refund amount upon your request, but we will not provide any refund or credit for an amount of less than $10. If you have any questions regarding the return process, please call 310-MYTV (6988).

(iii) Outstanding Balance: If you cancel your right to

receive and view any Programming, you are still responsible for payment of all outstanding balances accrued up to the date of termination.

b) If you want to temporarily suspend your Programming

You may temporarily suspend your right to receive and

view the Programming at any time by contacting TELUS at 310-MYTV (6988), provided that your Programming is suspended for a minimum period of 6 consecutive weeks, and not greater than 7 consecutive months. TELUS charges an account administration fee. Upon reactivation, the minimum 1 month service requirement set out in Section 4(c) will apply. If you fail to call and reactivate your Account at the end of the permitted 7 month period, your Account will automatically be reactivated, billing will be resumed and you will receive the Programming you were receiving prior to its suspension. If you have temporarily suspended your Programming and decide during that time to terminate or downgrade your Programming pursuant to Sections 6(a) (i) or (ii) as applicable, your Account will automatically be reactivated prior to any such requested change taking effect so that the terms and conditions of Sections 6(a) (i) or (ii), as applicable, shall apply to your request to terminate or downgrade your Programming. You may be required to continue the payment of all rental and other fees applicable to you under this Agreement or other agreement with TELUS relating to your receipt of the Programming.

c) Your transfer of Account or DTH Equipment

If you are renting DTH Equipment from TELUS, you may

not, without TELUS’ prior written consent, transfer or assign your rights to the DTH Equipment to another person. Also, if you own or rent your DTH Equipment, you may not assign or transfer your rights to the Programming without our prior written consent. If you do, we may deactivate your Programming. You shall notify us immediately, but in any event not more than 5 days, after you move, sell, give away or otherwise transfer any part or all of your DTH Equipment to anyone else. You are considered to be the registered owner or lessee of your DTH Equipment listed on your Account, as the case may be, and beneficiary of the rights in the Programming until we receive such notice, and consent to the transfer of the DTH Equipment or Programming that you requested and you may be liable for any charges or fees incurred by the use of your DTH Equipment by anyone else up to the time that it is transferred. To transfer your DTH Equipment to another person or TELUS Account, an administration transfer fee will be applied to the TELUS Account of the new owner.

d) Security Deposit

TELUS may require a security deposit from you (i) before

the Services are provided, if you do not have a satisfactory credit history with TELUS or do not provide other proof of creditworthiness satisfactory to TELUS, or (ii) at any time this Agreement applies, if you have an unsatisfactory credit rating with TELUS as a result of your payment practices, or (iii) if you clearly present an abnormal risk of loss. Interest on any security deposit required by TELUS, at a rate equal to the rate established on January 1 and July 1 of each year for daily interest savings accounts at a chartered Canadian bank, shall be credited to your Account monthly. TELUS may apply any portion of the security deposit against unpaid charges on your Account at any time and, upon termination of this Agreement or where the conditions justifying the security deposit no longer apply, will refund any outstanding security deposit, with accrued interest, retaining only the amount then owing on your Account.

e) Term and Rates

At the end of the minimum term, if any, your TELUS Service

will continue until (i) you terminate this Agreement upon a thirty (30) day notice to TELUS, or (b) TELUS terminates this Agreement as permitted herein (“Term”). Please note that all Programming, programming rates, packaging, fees and charges for other miscellaneous features or services, system access, late payment charges, termination or cancellation charges may change over the Term. Taxes are, in all cases, extra.

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applicable to it. These terms and conditions are subject to amendment, modification or termination if required by laws or regulations. Each provision of this Agreement shall be construed as separable and divisible from every other provision and the enforceability of any one provision, or portion thereof, shall not limit the enforceability, in whole or in part, of any other provision hereof. If any provision in this Agreement is declared to be illegal or in conflict with any applicable law or regulation, that provision may be deleted or modified, without affecting the validity of the other provisions. The term “including” means including without limitation. The benefit of any provision limiting liability in favour of TELUS may be exercised by Bell TV or extended to include Bell TV.

b) Change of name, address or telephone number

You shall give us prompt notice of your change of name,

mailing address, residency, address, telephone number and other relevant information by notifying our Customer Service Centre. Notices are deemed to have been received when they arrive at our Customer Service Centre.

10. Equipment

a) Equipment

All DTH Equipment not owned by you must be returned to

TELUS upon termination of this Agreement for any reason. TELUS may charge you for all work and equipment supplied in order to extend existing TELUS network facilities to your premises, including any expenses incurred to secure rights of way, access and occupancy. TELUS is not responsible for the maintenance or repair of facilities or equipment owned by you, and does not guarantee that the Services will operate with all television sets, remote controls, home theatre components or other audio/visual equipment. The Services require electrical power to operate, which you must supply at no charge to TELUS, and you acknowledge and accept that you may lose service during a power outage unless you supply, install and maintain at your own expense a battery backup power system. You agree to provide TELUS agents and employees with access to the property and premises where the Services are provided in order to inspect the facilities and equipment used to provide the Services and to perform maintenance work. TELUS will provide reasonable notice of any such inspection or maintenance work on your premises, except in cases of emergency. You hereby agree not to sell, transfer, lease, assign any interest in, or encumber all or any part of any TELUS-owned equipment that has been provided for your use as part of the TELUS Services.

b) Purchased Equipment Subsidy

If you purchased the IRD or other DTH Equipment you

use to receive the Services, you agree that TELUS has subsidized the purchase price for such DTH Equipment you use to receive the Services on the understanding that you will: (a) become a subscriber of the Service for the period you agree to when you subscribe for the Services and (b) activate the IRD with TELUS to receive the Service at the address you provide to us when you subscribe for the Service within 60 days of the date of purchase of the IRD. FAILURE TO ACTIVATE YOUR IRD WITHIN THIS 60 DAY PERIOD MAY RESULT IN A TELUS ACCOUNT BEING OPENED IN YOUR NAME AND A CHARGE BEING APPLIED TO EITHER YOUR TELUS ACCOUNT OR YOUR CREDIT CARD IN THE AMOUNT OF $299 FOR EACH NON-ACTIVATED RECEIVER. You agree that these charges represent a reasonable estimate of damages suffered by TELUS as a result of your failure to activate the receivers, or any of them, within the 60-day period.

c) Early Termination

If you choose to terminate your service (or if TELUS

terminates your service for cause) prior to the end of your term commitment, you will be required to pay (as liquidated damages and not as a penalty) a cancellation fee of $10.00/month for every month remaining in contract, in addition to all other amounts then due to TELUS.

d) Not a New Subscriber

You acknowledge and agree that the instant rebate given on

the purchase of your IRD is for new subscribers to Service only. If following the activation of your IRD, it is determined that, when you subscribed for the Service, you had been a subscriber of the Service in the last six (6) months, you shall be deemed to be in material breach of this Agreement and TELUS may charge your TELUS Account the amount of $200, which amount is a reasonable estimate of damages suffered by TELUS as a result of your breach.

any of these blackouts, you may be subject to legal action. Programming may also be subject to temporary interruption due to natural phenomena such as thunderstorms. TELUS will not refund charges for the blackout period or temporary interruptions. In addition, TELUS, BELL TV, THEIR RESPECTIVE AFFILIATES AND THE DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES OF THE FOREGOING OR ITS SUPPLIERS, (INCLUDING TELESAT CANADA), WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE WHICH YOU SUFFER AS A RESULT OF ANY SUCH BLACKOUT OR TEMPORARY INTERRUPTION. However, if TELUS causes a material interruption of Programming that is not related to natural phenomena or causes outside of its control, TELUS will provide a credit or refund, at your request, for the Programming interruption period. For greater certainty, no credit or refund will be provided for Programming interruptions resulting from TELUS disabling or modifying the software in an IRD and/or Authorization Device pursuant to Section 5(c) of this Agreement, or if TELUS can no longer provide any particular Programming for any reason.

d) Private viewing

The right we provide you to receive and view the Programming

is for your private home viewing, use and enjoyment. You will not receive, view or exhibit the Programming outside of your private residence. The Programming may not be rebroadcast, transmitted or performed in any form, and no admission charged, or any other consideration received, by or for the benefit of Subscriber from any third party in return for allowing such third party to listen to or view any Programming provided by us.

e) Warning against piracy

It is against the law to receive the Programming, or any

portion of the Programming, without paying for it (unless permitted to do so by TELUS). Doing so may result in civil or criminal penalty. TELUS also reserves the right to take any other action to prevent the reception of its Programming without payment to, or authorization by, TELUS, including the right to modify or disable, or cause the modification or disabling of, the software in the IRD and Authorization Device in accordance with Section 5(c) of this Agreement.

f) Additional rules for Pay Per View (“PPV”) Programming

Unless otherwise indicated by TELUS at the time you

place your order for PPV Programming, all sales of PPV Programming are final. If TELUS is unable to provide any PPV Programming that you have ordered, TELUS shall credit you the amount for that PPV Programming. TELUS shall have no other liability for cancelled events or failure to provide any PPV Programming. Certain PPV

Programming may only be ordered if you also subscribe to other prerequisite channels on the TELUS Service. You shall indemnify and hold harmless TELUS from any claims, liabilities, losses or damages resulting from your use of PPV Programming in contravention of Section 7(d) or 7(e) of this Agreement. PPV Programming also includes season based sports PPV programming packages where a customer may have access to all or many games in a season of a professional sports league. Once you subscribe to a season based sports PPV programming package, your subscription is an ongoing one and will continue from season to season. To cancel, you must call 310-MYTV (6988) before the start of the next season since there are no refunds once a season has started.

8. Privacy

You agree that TELUS may continue to collect, use and

disclose personal information about you for the purposes identified in the TELUS Privacy Commitment (as it may be amended from time to time), which can be viewed at www.telus.com. Those purposes are: 1. to establish and maintain a responsible commercial relationship with you and to provide ongoing service; 2. to understand your needs and preferences; 3. to develop, enhance, market or provide products and services; 4. to manage and develop our business and operation; and 5. to meet legal and regulatory requirements. When providing the DTH Services to you, TELUS will be acting as the agent of Bell TV, their successors and assigns, and must collect and share personal information about you to Bell TV. Information about Bell’s privacy policies is available at www.bell.ca/p rivacy. You also agree that, for the purposes identified above, TELUS may share your personal information on a confidential basis with third party service providers. You acknowledge that if any such service provider is located in the U.S. or other foreign country, your personal information may be processed and stored in that country and may be accessed by the governments, courts, and law enforcement or regulatory agencies of that country under its laws. More information about TELUS’ privacy practices is available at the above Web site. If you have any questions or concerns about these privacy practices, you may call 1-800-567-0000 or send an e-mail to privacy@telus.com.

9. Miscellaneous Provisions

a) Applicable Law and Enforceability

TELUS is a federally-regulated undertaking and as such,

this Agreement, including all matters relating to its validity, construction, performance and enforcement, shall be governed by applicable federal laws and regulations of Canada and only those provincial laws and regulations

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Index

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TELUS Satellite TV HD PVR receiver, 9241 Quick Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual