TELUS M3902 User Manual

QUICK REFERENCE GUIDE

M3900 SERIES TELEPHONES

M3902 Model

Message Indicator Line key
Feature keys Navigation Keys

Handsfree Key and LED Volume up/down

Other Keys
Options

the Navigator keys and screen prompts step you through the procedures. The user guide details all the features
that can be accessed.

Message
Transfer
Hold
Goodbye
Mute

your party but they can not hear you. The LED indicates when Mute is active. Press Mute again to deactivate it
– the LED will go out.

: The Options key allows you to customize features on your telephone set. It is used in conjunction with

: Press this key to call your voice mail system to retrieve your messages.

: Used to transfer a call

: To place a call on hold. Press the Line key to retrieve the call.

: Hangs up a call. Typically used when not using the handset.

: When using the Handsfree feature or when using the handset, to mute yourself out. You can still hear

M3903 Model

Message Indicator Line keys
Feature keys

Handsfree Key and LED Volume up/down Navigation Keys

Other Keys
Hold

: To place a call on hold. Press the Line key to retrieve the call.
Goodbye
Mute

your party but they can not hear you. The LED indicates when Mute is active. Press Mute again to deactivate it –
the LED will go out.

Headset
Options

the Navigator keys and screen prompts step you through the procedures. The user guide details all the features
that can be accessed.

Message
Call Log

through the entries and you can make a call to one of the entries. The Quit and Copy keys are also used with
Call Log. The user guide describes the feature in detail.

App

: Hangs up a call. Typically used when not using the handset.

: When using the Handsfree feature or when using the handset, to mute yourself out. You can still hear

: To initiate or to receive a call with a headset plugged into the headset port.

: The Options key allows you to customize features on your telephone set. It is used in conjunction with

: Press this key to call your voice mail system to retrieve your messages.

: Used to view a list of calls coming to or from the telephone. The Navigation keys are used to scroll

: The Application key is used for any optional accessories.

Shift: This is a page up/down key to two pages of lines/features on the display (up to 4 lines/features).

M3904 Model

Message Indicator Line keys
Feature keys

Handsfree Key and LED Volume up/down Navigation Keys

Other Keys
Hold

: To place a call on hold. Press the Line key to retrieve the call.
Goodbye
Mute

your party but they can not hear you. The LED indicates when Mute is active. Press Mute again to deactivate it –
the LED will go out.

Headset
Options

the Navigator keys and screen prompts step you through the procedures. The user guide details all the features
that can be accessed.

Message
Directory

frequently called numbers (up to 100 entries). The Navigation keys are used to scroll through the entries. The
Quit and Copy keys are also used with Directory. The user guide describes the feature in detail.

App

: Hangs up a call. Typically used when not using the handset.

: When using the Handsfree feature or when using the handset, to mute yourself out. You can still hear

: To initiate or to receive a call with a headset plugged into the headset port.

: The Options key allows you to customize features on your telephone set. It is used in conjunction with

: Press this key to call your voice mail system to retrieve your messages.

: Used to view a list of calls coming to or from the telephone (call log) and to maintain a directory of

: The Application key is used for any optional accessories.

Shift: This is a page up/down key to two pages of lines/features on the display (up to 12 lines/features).

The M3900 Series Display

The display screen on the M3902, M3903 and M3904 models is divided into three basic areas:

G The Line/Feature key information
G The Information display which contains the Date/time, Call Party Information, Feature Status Indicators and

Options information

G The Programmable Features Keys information

The Line/Feature keys can be customized to provide a different name for the key. For example, an AutoDial key
programmed with number 95551454 could be identified with that person’s name (e.g. JACK). This is done
through one of the Options selections.

The Date/time is generated by the telephone system but its format can be changed through the Options menu.
The Call Party Information will show the telephone number of an external incoming call with the area code (this

information may be suppressed for cellular calls or private numbers). For internal calls, the extension number
and the party’s name will be shown (if the name has been programmed against the extension by the system
administrator). When you dial an internal extension, the display will respond with the corresponding name. For
support staff that receive forwarded calls, the display will indicate the reason for redirection in quotes “”:

- “CFWD”, when the sender has call forwarded the phone;

- “BUSY”, if the sender’s set is programmed to forward on a busy to this extension;

- “FNA”, if the sender’s set is programmed to forward on a no answer to this set.

When a feature such as Call Forward is activated the display will show an indicator (CFWD on the display and
an arow next to the feature key).

Making and Answering Calls

Making a Call
You can make a call by:

- Picking up the handset. An indicator will come on beside your prime line key.

- Pressing a line key. An indicator will come on beside the line being used and dial tone will be heard

across the speaker.

- Pressing the Handsfree button located on the left side of the handset. An indicator will come on beside
your prime line key.

- Pressing the Headset key (on the M3903 and M3904 sets only).

Answering a Call
You can answer a call by:

- Picking up the handset. An indicator will come on beside your prime line key.

- Pressing a line key.

- Pressing the Handsfree button located on the left side of the handset. An indicator will come on beside

your prime line key.

- Pressing the Headset key (on the M3903 and M3904 sets only).

Features

The following features may not appear on all sets. Features have been assigned based on user
requirement and the number of keys on each given model.

Auto Dial

To program: • Press AUTO DIAL key

• Dial number to be programmed

• Press AUTO DIAL key
To use: • Lift handset

• Press AUTO DIAL

Busy/Forward Status Keys

To see the status of another user’s telephone set.

Call Forward

To activate: • Press FORWARD KEY

• Dial desired extension number

• Press FORWARD KEY again

NOTE: To forward to the same number as last time, press Forward key twice.
To cancel: • Press FORWARD KEY

Call Pickup

To use:

Conference

During active call:

NOTE: At least one party must remain connected to your telephone system.

M3902, M3903, M3904 - Features Page 1

To store one frequently called number on a key.

INDICATOR  STATUS
None Idle
Steady Busy
Flash Call forward/Busy
Wink Call forward/Idle

Direct your incoming calls to another extension.

Answer a call to any telephone in your pickup group.

• Lift handset

• Press CALL PICKUP KEY or dial 113

• You will be connected to the call

Establish up to a 6 party conference

• Press CONFERENCE KEY (caller is placed on hold)

• Dial number or extension of next party

• Announce conference

• Press CONFERENCE KEY again to join parties

• Repeat for additional conferees (maximum of 6)

Features

Consult Consult privately with a third party while connected to an internal or external call.

To use:

• Press TRANSFER or CONFERENCE KEY (first party on hold)

• Dial extension

• Consult privately

• Pres s your EXTENSION KEY to return to original party (automatically released

from consulting party)

Last Number Redial
To redial: • Press LINE KEY twice, or lift handset and press line key once

Message Waiting

• Lift handset

• Press the MESSAGE key

Speed Call

To program: • Do not lift handset

• Press SPEED CALL KEY (key flashes)

• Dial speed call code (either 0-9)

• Dial number to be stored (up to 16 digits)

• Press SPEED CALL KEY (key is dark).

To use: • Lift handset

• Press SPEED CALL KEY (key is steady)

• Dial speed call code

Transfer

• Dial extension - hear ringing

• Press TRANSFER KEY again.

Dial Intercom

Call Park To park a call so that it may be picked up elsewhere

To Park a call Press the CALL PARK ke y

To Retrieve a Call Press LINE KEY or lift handset from any phone

Frequently called numbers condensed to a 1 digit code.

• Press TRANSFER KEY

Press LINE KEY or lift handset

NOTE: THESE SETS SHO ULD NOT BE UNPLUGGED AND CANNOT BE USED WITH

Telephone set remembers last number dialed.

Red light at the top of the set indicates you have a message.

• Press INTERCOM KEY

• Dial the 1 or 2 digit code

• Begin speaking once call is answered

• On the display, it will show a number, which is what needs to be dialed in order

to pickup, the parked call

• Enter the number that was displayed when the call was parked

ANY ANALOG DEVICES SUCH AS MODEMS.

M3902, M3903, M3904 - Features Page 2