TELUS Salellite TV, 6131 User Manual

TELUS Satellite TV

HD receiver

User guide

Table of contents

Welcome ......................................................................5

Important safety instructions

Safety tips

.....................................................................7

Your guide to TELUS Satellite TV

Where to find information on your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

About Satellite TV reception

Connecting to your home phone

Screensaver

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

.........................................................6

.....................................................8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Your TELUS HD receiver ...........................................................9

Connecting your system ..........................................................11

Your remote control

Connection and setup

Setting up to display in HD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting to your TELUS Satellite TV antenna

Connecting your home phone

.............................................................14

...........................................................16

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connecting an external hard drive ...................................................18

Attaching an external hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Removing an external hard drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using your TELUS Satellite TV service ................................................20

Using the menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using text fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Setting up your remote to control other devices

Controlling an A/V receiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Switching between TV and device volume control

Using the onscreen guide

Using the browse banner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using search

Using search history. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Find a program by its theme. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Table of contents

Timers .......................................................................33

Timer type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Timer frequency

Timer priorities

Timer options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Special considerations when using timers

Setting up an automatic timer

Setting up a manual timer

Deleting a timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using the timers list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Changing the timer settings

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Timers when connected to an external hard drive........................................38

Editing a timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Setting up a Vu! Pass timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Pay Per View (PPV) ..............................................................40

Ordering a PPV event. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Reviewing PPV purchases

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Favourites lists .................................................................42

Editing favourites lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Naming favourites lists

Selecting a favourites list

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Locks........................................................................45

Creating your password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Changing your password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Locking and unlocking your receiver

Locking by ratings

Locking by channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Locking or unlocking Pay Per View channels

Hiding adult content

Locking or unlocking the front panel

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Table of contents

Call Display on your TV ...........................................................52

Call Display screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Turning Call Display on and off

Viewing your Call Display history

Receiver customization ...........................................................54

Changing languages for descriptive video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using closed captioning

Using Dolby Digital surround sound

Changing the onscreen channel order

Changing the onscreen guide display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Resetting to factory defaults

Scheduling receiver updates

Enabling inactivity standby

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Personal Video Recorder (PVR) .....................................................60

Pausing live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Reversing, fast-forwarding and skipping

Using slow motion and frame by frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Recording programs

Recording live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Watching a recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Recording while watching recorded content

Recording options

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Troubleshooting tools ............................................................65

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Troubleshooting tables

Resetting your receiver

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Point dish and check switch

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Device code tables..............................................................68

Frequently Asked Questions (FAQs)

How to contact TELUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

..................................................74

TELUS Satellite TV Terms of Service .................................................76

Index

........................................................................81

Welcome

Congratulations on choosing TELUS Satellite TV™. You’ve opened up a whole new world of possibilities
for your TV viewing. Now you can say goodbye to planning around your shows and hunting for videos
at the store.

With a huge choice of digital channels including tons of HD, creating your ideal programming package
is easy. There are theme packs, international channels, premium sports packages, and premium movie
packages featuring the latest blockbuster movies.

High Definition (HD) TV delivers the best picture and the best viewing experience. You will see more
detail and enjoy a sharper, clearer and more vibrant picture than you would with standard definition TV.
Watch your favourite shows in true widescreen and see 45% more of the picture compared to standard
definition. Plus, enjoy rich, resonant sound through 5.1 Dolby® Digital surround sound.

TELUS Satellite TV also gives you digital features that regular TV can’t offer. Take advantage of the
Interactive Programming Guide that lets you instantly find your shows by date, time and theme.
There are a host of other great features including Call Display* on your TV, 45 commercial-free music
channels and Pay Per View (PPV) with a huge selection of videos, including Hollywood blockbusters,
kids’ programming, sports and special events.

55

Important safety instructions

1

Do not use this device near water.

2 Clean only with a dry cloth.

3 Do not block any ventilation openings. Install in accordance with the instructions.

4 Do not install near any heat sources such as radiators, heat registers, stoves or other devices (including amplifiers) that produce heat.

5 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has 2 blades with one wider than the other. A

grounding-type plug has 2 blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

6 Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from

the device.

7 Use only attachments/accessories specified.

8 Unplug this device during lightning storms or when unused for long periods of time.

9 Refer all servicing to qualified service personnel. Servicing is required when the device has been damaged in any way, such as the power

supply cord or plug is damaged, liquid has been spilled or objects have fallen into the device, the device has been exposed to rain or
moisture, does not operate normally, or has been dropped.

Apparatus shall not be exposed to dripping or splashing and no objects
filled with liquids, such as vases, shall be placed on the apparatus.

1

Ground clamp

2

Ground block

3

Grounding conductors

4

Satellite dish

5

Coaxial cable from satellite dish

6

Electric service equipment

7

Group clamps

8

Power service grounding electrode system

(NEC Section 810-21)

(NEC Art. 250, Part H)

4

1

2

3

5

6

7

8

6

Safety tips

Unplug the receiver from the AC power outlet before cleaning

The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty

Do not place the receiver in an enclosure such as a cabinet without proper ventilation

Do not stack the receiver on top of or below other electronic devices

Operate the receiver using only the type of power source indicated on the marking label. Unplug the receiver power cord by gripping

the power plug, not the cord.

Do not overload wall outlets or extension cords, as this can result in a risk of fire or electrical shock

Never insert objects of any kind into the receiver through openings, as the objects may touch dangerous voltage points or short out parts.

This could cause fire or electrical shock.

Make sure the outdoor parts of the antenna system are grounded in accordance with local, state, federal and National Electrical Code

(NEC) requirements

Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits. When installing

the antenna, take extreme care to avoid touching such power lines or circuits, as contact with them can be fatal.

Do not attempt to service the receiver yourself, as opening or removing covers may expose you to dangerous voltage, and will void

the Limited Warranty. Refer all servicing to authorized service personnel.

Use an outlet that contains surge suppression or ground fault protection. For added protection during a lightning storm, or when

the receiver is left unattended and unused for long periods of time, unplug the power cord from the wall outlet, disconnect the lines
between the receiver and the antenna, and disconnect the phone line. This will provide some protection against damage caused
by lightning or power line surges.

7

Your guide to TELUS Satellite TV

This guide explains everything you need to know about your new TELUS Satellite TV service. It will help you understand how it works, ensure
you make the most of all the exciting features, and provide you with handy tips for troubleshooting.

Where to find information on your account

To check your TELUS Satellite TV account or to make changes to your programming package, please call 310-MYTV (6988).

About Satellite TV reception

Satellite T V uses satellites in orbit over the earth to deliver television and audio programming. The satellites stay aligned over one place on the
surface of the earth, so once your satellite dish is aimed, it won’t have to move to follow them.

Weather interference

Heavy rain, snow or dense cloud cover can sometimes reduce the satellite signal, which may interrupt your service. Your service will return
after the weather condition has passed. The TELUS installer will aim the satellite dish during installation to get the strongest signal and help
prevent rain and snow from causing interruptions.

Solar interference

Twice a year, as the sun orbits the earth, the sun moves to a position behind the satellite. This event occurs during a few days at the beginning
of each spring and fall. During these brief periods, you won’t be able to access your programming. This will only last a few minutes.

Connecting to your home phone

Your satellite receiver is equipped with a standard telephone jack and must be connected to an active home phone line. Once connected,
you can order Pay Per View events and channels using your remote control, use the Interactive TV weather features, and access other services
from TELUS Satellite TV such as onscreen Call Display (see full instructions on Connecting your home phone on page 17).

Screensaver

Whenever the receiver is turned off using your remote control or front panel power button, you’ll see the TELUS logo moving around
your TV screen. This feature is included to assure you that the connections between your receiver and TV haven’t been lost.
or the power button on the front panel of your receiver to resume watching programming.

Quick tip

Turning your receiver off when you’re not watching

TV will ensure your software is kept up-to-date.

Press

8

Your TELUS HD receiver

Front view

Use this as a reference for all of the functions and connections of your receiver.

1 2

1

Smart card door – Slot for smart card for future use

2

Arrows – Moves selection up or down

3

Power – Turns receiver power on/off

4

Infrared port – Receives signals from your remote control

3 4

65

5

System info – Displays the System Information screen

6

Select – Selects highlighted item

9

Your TELUS HD receiver

Back view

1 2 3 4

98765

1

RCA video/audio (out) – These connections are ideal for VCRs and older TVs; the audio ports can be used independently

if other video connections have been used

2

Optical audio (out) – This is an all digital audio connection, ideal for audio receivers

3

HDMI (out) – HDMI is the highest fidelity HD connection that contains both audio and video signals; use for HD TVs

4

Ethernet port – Not currently enabled

5

Satellite in – Connects to your satellite signal

6

Component video (out) – Component video cables can be used for high quality signals to either HD or non-HD TVs

7

S-Video (out) – S-Video is preferred for older TVs

8

USB port – Connects to your external hard drive

9

Phone jack – Connects to your telephone line

10

Connecting your system

This chapter is the perfect place to find out how to connect the receiver to your TV and stereo equipment. You’ll find the following information
particularly helpful if you decide to move your receiver or if you get a new T V, VCR or DVD player.

Connecting your audio and video

Connect the audio and video outputs on your receiver to the audio and video inputs on your TV.

HDMI cable

Best setup

Use this if you are connecting

with an HDMI cable.

Power

An HDMI connection provides the highest quality audio and video to your HDTV through one cable. It supports both video and digital
surround sound. This is the connection to use if you are setting up HD.

1 Connect an HDMI cable between your TV and receiver.

2 Turn on your receiver and TV using the front panel buttons.

3 Confirm that you are getting a picture from the receiver. Consult your TV’s user guide if you need to change the audio/video input on your TV.

4 If you don’t see a picture, see Troubleshooting tables on page 67. In most cases, connecting the HDMI cable will optimize your TV’s display

settings. However, your TV may require selecting a different format to display from the receiver during setup.

5 Turn up the volume on your TV to confirm you have sound. If you don’t, your system may require you to connect RCA cables between your

receiver and TV.

RCA cables

Great setup

Audio In

Use this if you are connecting

with RCA cables.

Audio/Video Out

Power

11

Connecting your system

Connecting your video

Connect the video outputs on your receiver to the video inputs on your TV.

Component video cables

PbPrInY

Best setup

Use this if you are connecting

with component video

cables.

Y

Pb

Pr

Power

A component cable provides high quality video to your HDTV.

1 Connect the component cable between your receiver and TV.

2 If you don’t see a picture, change the resolution setting on your receiver.

3 Turn the volume up on your TV to confirm you have sound. If you don’t, check to ensure the component cables are properly connected.

S-Video cable

S-Video In

Great setup

Use this if you are connecting

with an S-Video cable.

S-Video

12

Connecting your system

Connecting your audio

Connect the audio outputs on your receiver to the audio inputs on your T V or A/V receiver.

A/V receiver with an optical cable

A/V receiver

Optical In

Optical

A/V receiver with RCA cables

A/V receiver

Audio In

Audio Out

Power

Power

Best setup

Use this if you are connecting

surround sound through

an

A/V receiver with an

optical cable.

Great setup

Use this if you are connecting

through an A/V receiver with

RCA cables.

13

Your remote control

Tired of multiple remotes? The TELUS Satellite TV remote is universal and works with most TVs, DVD players, VCRs and A/V receivers. You can also use
this remote to control Personal Video Recorder (PVR) features if you’ve added an external hard drive. For information on programming your remote,
please see pages 23 – 28.

SAT

TV

POWER

VCR

AUX

TV

MENU

TV/ VIDEO

PAGE UP
PAGE DOWN

VOLUME UP
VOLUME DOWN

MUTE

GUIDE

MOVE

SELECTION

THEMES

BROWSE

SELECT

RECALL

INFO

VIEW LIVE TV

iTV

FORMAT

Switches your remote to satellite mode

Switches your remote to TV mode

Turns the device(s ) you’re controlling on and off

Switches your remote to VCR mode: also works on DVD players

Switches your remote to auxiliary mode such as DVD player or A/V receiver

Turns your TV on and off

Displays the main menu

Scrolls through available TV or video input sources

Moves cha nnel listings up or down one page at a time on the
onscreen guide

Decreases and increases volume

Turns all sound on and off

Displays the onscreen guide

Moves cha nnel selection up and down; also navigates up, down,
left or right through menus and guides

Searches for programs using themes

Displays to see what’s on other channels while you continue to
watch your program

Selects highlighted item

Returns to the previous channel

Displays the description of the selected program

Returns to viewing live TV

Directs you to Channels On Demand

Formats the picture width of the program you’re viewing

Quick tip

When you’re in SAT

mode and you switch to

another device, a pop-up

window alerts you that

the remote control is no

longer controlling your

recei ver.

SEARCH

If you’ve installed an external hard drive, the following remote buttons also allow you to access PVR functions:

PVR

SKIP BACK

SKIP FWD

BACK

PAUSE

FWD

STOP

PLAY

RECORD

Please note that , , and are not currently enabled.

Displays the search menu

Displays the list of recorded programs if you have connected an
external hard drive

Skips back in the guide one day at a time ; skips recorded program

back 10 seconds if you have connected an external hard drive

Skips forward in the guide one day at a time; skips recorded
program forward 30 seconds if you have connected an external

hard drive

Reverses your VCR/ DVD, recorded program or live TV

Pauses your VCR/DVD, recorded program or live TV

Advances your VCR/ DVD or recor ded progr am

Stops your VCR/DVD or recorded program

Plays your VCR/DVD or recorded program

Records live TV on your PVR or VCR

14

Your remote control

Low battery warning

When you see a low battery warning message on your screen, the batteries in your remote control need to be replaced. Your remote uses
4 AAA batteries. When you need to replace them, insert new batteries into the back panel on the bottom of your remote.

Quick tip

If your remote control doesn’t seem to be working very well (for example, you have to

receiver on or off), it’s a good indication that the batteries are getting weak.

press

more than once to turn the

15

Connection and setup

Setting up to display in HD

If you have subscribed to HD programming, use the following steps to select the desired HDTV format.

1 Press to open the main menu.

2 Use to highlight System Setup and press

3 Use to highlight HDTV Setup and press

4 Use to highlight the HD Format Settings that match the format that your T V suppor ts and press

5 Use to highlight the Aspect Ratio option that matches your T V and press

16:9 is the setting for widescreen HDT V display. 4:3 #1 is the setting to use on a 4:3 TV that uses

vertical compression. When displaying a 16:9 feed, the
picture will show black bars on the top and bottom of
the screen.

6 Press to highlight Done and press

.

.

.

.

. You can choose between the following options:

4:3 #2 is the setting to use on a 4:3 TV that does not

have internal vertical compression. When displaying a
16:9 feed, the picture will appear tall and skinny.

7 If required, set up your HDTV to display in the format you desire. Some HDTVs will automatically adjust to the resolution setting on your receiver.

Connecting to your TELUS Satellite TV antenna

Before you can begin connecting your receiver to your TELUS Satellite TV antenna, you must first complete the previous sections on
connecting your TV to the receiver.

1 Connect 2 RG-6 coaxial cables between the Satellite In 1 and Satellite In 2 ports on the receiver’s back panel to 2 available ports on

either the switch or LNBF in your existing system.

2 Press to open the main menu, highlight System Setup, then Installation, and then Point Dish to display the Point Dish screen

on the TV.

3 Select Check Switch. Select Te s t .

4 The receiver begins performing the check switch tests. When it’s finished, the installation summar y screen displays.

5 Make sure that the information on the installation summary screen identifies your system correctly and shows all transponders for all

satellites in your system.

6 Select OK to go to the Point Dish screen.

7 Select Cancel to exit the point dish menu. At this point, the receiver may start downloading software. If it does, follow the onscreen

instructions and don’t use the receiver until the process is complete. Otherwise, press
able to view your programming.

. After a few minutes, you should be

16

Connection and setup

Connecting your home phone

You must keep your receiver connected to your home phone to order Pay Per View (PPV) events, use the interactive weather features,
or use other services with your remote.

You may be able to use a wireless phone jack; however, this may not support all the features such as onscreen Call Display.

If you have subscribed to TELUS High Speed or equivalent you may have to install a DSL filter to successfully connect with TELUS Satellite T V.
Call 310-MYTV (6988) to order your free filter.

Phone system setup

Connect a phone cable from the back of the receiver to an active home phone wall jack.

You must also set up the receiver for your home phone and set a prefix if you need one to make an outside call. For most installations,
all you need to do is set the home phone system type. The default setting of no prefix will allow correct dialing.

1 Press to open the main menu.

2 Use to highlight System Setup and press

3 Use to highlight Installation and press

4 Use to highlight Phone System and press

5 Navigate to To u c h To n e or Rotary Phone in the phone type list and press

6 Navigate to No Prefix or Prefix Code in the outside line prefix list and press

7 If you selected No Prefix press to select Done and press

.

.

.

.

.

.

8 If you selected Prefix Code: using the number buttons on your remote, enter the exact sequence you dial to obtain an outside phone line.

9 Press to highlight Done and press

.

17

Connecting an external hard drive

Connect an external hard drive to your receiver to enable recording functionality. You can pause, replay and record live TV and see 9 days ahead in
the Interactive Programming Guide instead of only 2. The receiver is a single tuner, which means you can record only one show at a time.

The hard drive you use should meet these specifications:

7200 RPM

Between 40 GB and 1.0 TB of capacity

Holds a single hard drive (enclosures holding 2 disks are not supported)

Plugs into an AC power outlet

USB 2.0 connection

No sleep mode (cannot power down when idle)

Quick tip

3.5" external hard drives are more likely to meet the specifications than

2.5" external hard drives, which are designed more for portable use.

Attaching an external hard drive

1 Connect your external hard drive to the USB port on the back of the receiver.

2 Navigate to Yes and press

3 Navigate to Yes and press

4 The external hard drive will begin formatting and your receiver will automatically restart. This process will take approximately

5 minutes.

to format the drive.

to proceed with formatting. This will result in the loss of all previous data on the external hard drive.

Your external hard drive is now attached and ready for use. Refer to Timers on pages 38 and 39, and to PVR on pages 62 to 66
for more information.

18

Connecting an external hard drive

Removing an external hard drive

1 Press to open the onscreen guide.

2 Use to highlight My PVR and press

3 Use to highlight Remove PVR and press

.

.

4 A pop-up window will appear asking you to confirm that you want to remove the external hard drive. Press to highlight Ye s and press

5 Remove your hard drive when the pop-up window indicates it is safe to. Your receiver will reset.

.

19

Using your TELUS Satellite TV service

Using the menu

The menu makes using the receiver and selecting programs quick and easy. Use the menu to switch between features such as
search, locks, timers, preferences and more.

Surf zones

TELUS Satellite T V channels are organized by surf zones. That way, categories like sports, news or lifestyle are all grouped together
so you can easily surf through your favourite channels.

Channels Surf zone

10 –91 Descr iptive video
10 0 –18 7 French lang uage programming including PP V
19 6 –29 8
299–382 Movies, inclu ding PPV
38 8– 479 Sp orts
500 –599 News, learning, family and music
600–660 Lifestyle and variety
697–730 International programming
747–78 2 Mature programming, including PPV
901–988 Radio
1000
1030–1283 High Definition: Networks and U.S. Superstations
1251–12 83 High Definition: Movies
140 0–1534 High Definition: Sports
156 4–172 6 High Definition: News, learning, family
180 0 French On Demand Movies
1802–1891 High Definition: French programming
1933 High Definition programming

Digital standard a nd U.S. Superstations

English On Demand Movies

Navigating

Use the following buttons on the remote control:

Opens the main menu, then opens any of the other menus from the main menu

Opens the onscreen guide

Opens the Themes & Search menu

Displays the browse banner

Closes a menu and returns to watching a program

Scrolls through the menu; when a menu option or onscreen guide item is

highlighted, it becomes green

20

Using your TELUS Satellite TV service

Quick tip

If the menu option has

a number next to it, you

can press that number

button on your remote

so you don’t need to

highlight the option first.

List of menus

PROGRAM GUIDE

THEMES & SEARCH

SELF SERVE

MY PVR

LOCKS

SYSTEM SETUP

*

TIMERS

PREFERENCES

*

Timers will display as Daily Schedule when an external hard drive is connected.

Accesses the onscreen guide

Searches programs by theme, title or description

Accesses Channels on Demand

Accesses PVR options when connected to an external hard drive

Allows the primar y user to block content

Accesses system features such a s Call Display and Pay Per View history

Lists scheduled Auto Tunes and Reminders

Sets up your receiver’s preferences

When you make a choice in a list, the receiver does not apply the change until you select Save or Done. If you don’t want to save any
changes, select Cancel to discard all the changes made in the menu.

Cancelling an action

You can cancel an action 3 ways:

Press

Press

if you want to return to watching a program

if you want to return to the previous menu

Wait a few moments and the menu will close automatically, discarding any changes you’ve made

21

Using your TELUS Satellite TV service

Using text fields

When you use features on the receiver you might be required to enter information, such as the name of a movie, into areas known
as text fields.

You have 2 ways to enter the information:

Use

or

Use the number buttons on your remote like you would on a cell phone while the field is highlighted. For example, when looking for

the channel and times to watch “Cooking with Shawna”, you press 3 times for a C, press 3 times for an O, press 3 more times
for a second O, and press 2 times for a K to spell the word “Cook”.

to navigate the onscreen keypad. Press

to select the characters you want.

When the cursor is in the text field:

Press to delete characters

Press to move back without deleting characters

Press to enter a blank space, such as between words

Use the

You can keep from accidentally changing the channel or input on your T V by programming the remote in limited mode (page 23).

Once you’ve entered the term, scroll down in the resulting list of channels and press

to move forward without deleting characters

when you see the one you want.

22

Using your TELUS Satellite TV service

Setting up your remote to control other devices

To use your remote to control other devices such as a TV, VCR, DVD player, tuner or A/V receiver, you must first program it to control them.
You can do this by either following the instructions in Setting up your remote control using device code tables on page 24 or the Setting up
your remote control using device codes scan procedure described on page 25.

Remote control modes

Use the remote control’s mode buttons to ensure you
are controlling the desired device. To change the mode,
press the button for the device you want the remote to
control. The mode button lights for 2 seconds
to show you that you’ve set the remote to that mode.

For your TELUS Satellite T V receiver

For your T V

For your VCR or DVD player

For your A /V receiver, VCR or DVD player

Quick tip

When you’re in SAT

mode and you switch to

another device, a pop-up

window alerts you that

the remote control is no

longer controlling your

recei ver.

Limited mode

You can program your remote control to work in limited mode to keep from accidentally changing the channel on your TV or VCR.
When you use your remote to control your TV in limited mode, you’ll only be able to use power, mute and volume. Also, when you use
the remote to control your VCR in limited mode, you’ll only be able to use power and the VCR function buttons.

Turning limited mode on and off

1 Press and hold mode (for example

2 Press

to turn limited mode on or

) until all the mode buttons light up. Release the mode button.

to turn limited mode off.

3 Press .

Limited mode is not used with A/V receivers.

Combination devices

If you are programming your remote to control a combination device, such as a TV/VCR or a TV/DVD, program the remote control in one
mode, and then repeat the procedure in the other mode. For example, to program the remote to control a TV/VCR using code 748, follow the
instructions to program the remote to control the TV using code 748, and then repeat the instructions for the VCR using the same code.

23

Using your TELUS Satellite TV service

Setting up your remote control using device code tables

INSTRUCTIONS ADDITIONAL INFORMATION

Turn the device on. Use the device’s front panel buttons or the

1

remote control.

Find the brand name of the device in the tables

2

starting on page 70.

Press and hold the mode button until all the other

3

mode buttons light up, and then let go of the
button. The mode button should flash.

4

For AUX mode only. Press for a second T V,

for a second VCR or DVD player, or for an

A/V receiver.

Enter one of the 3-digit device codes from the table

5

using the number buttons on your remote.

6

If you want to program limited mode, press .
If not, skip to step 7.

Press .

7

If the brand isn’t listed, see Setting up your remote
control using device codes scan on page 25.

For example, hold for a TV until all of the other
mode buttons light. When you let go, will flash.

This step is for programming which kind of device
should be programmed in AUX mode. If you’re not
programming in AUX mode, skip to step 5.

The 3-digit device code should be for the brand
name of your device that you found in step 2.

See Limited mode on page 23 for more
information.

If you entered the code correctly, the mode button
should flash 3 times.

Press

8

not turn off, go to step 10.

Turn the device back on and try some other

9

buttons to make sure they work. If the code works
for other buttons, stop here.

10

11

If the code doesn’t work, repeat steps 3 through 9
with another device code from the tables.

If you can’t find a code that works tr y Setting up
your remote control using device codes scan
on page 25.

to turn off the device. If the device does

If the code works, the device should turn off.

Sometimes
If in limited mode, try or .

Try every code listed for your brand until one works
for your device.

works when other buttons don’t.

24

Using your TELUS Satellite TV service

Setting up your remote control using device codes scan

If the code for your device isn’t listed in the tables starting on page 70, use this procedure to scan the remote control’s memory
for the device code.

INSTRUCTIONS ADDITIONAL INFORMATION

Turn the device on. Use the device’s front panel buttons or its remote

1

control.

Press and hold the appropriate mode button until

2

all the other mode buttons light up, and then let go
of the button. The mode button should flash.

For AUX mode only. Press for a second T V,

3

for a second VCR or DVD player, or for an

A/V receiver. Then press .

Press .

4

5

6

or

Press
turns off.

Press .

repeatedly until the device

For example, hold
mode buttons light. When you let go,

This step is for programming which kind of device
should be programmed in AUX mode. If you’re not
programming in AUX mode, skip to step 4.

This puts your remote in the scan mode.

As you press
in the memory to see if it can turn off your device.
When the device turns off, you have found a code
that might work.

Note: The mode button for the device will flash

rapidly 8 times when you’ve scanned all the codes
for that device.

The mode button flashes 3 times if you have entered
the code correctly. This stores the code you found.

for a TV until all of the other

, the remote tries each code

will flash.

Turn the device back on and try some other

7

buttons to make sure they work.

If necessary, repeat this procedure until you’ve tried

8

all the codes.

Sometimes
If using limited mode, try or .

works when other buttons don’t.

25

Using your TELUS Satellite TV service

Finding device codes

INSTRUCTIONS ADDITIONAL INFORMATION

Press and hold the appropriate mode button until

1

all the other mode buttons light up, and then let go
of the button. The mode button should flash.

Press

2

determine your code. The mode button flashes the
number for each digit of the device code, with a
pause between the groups of flashes. A quick flash
is for zero.

For AUX mode: The first group of flashes tells you

3

what the AUX mode controls. A quick flash before
the 3-digit code is for a TV; 1 regular flash is for a
VCR or DVD player; and 2 flashes are for a tuner,
or amplifier.

For a satellite receiver programmed in AUX mode:

4

address number.

For limited mode: If you have programmed

5

a TV, VCR or DVD player in limited mode, the
mode button flashes once at the end of the
flash sequence.

twice. Watch the mode light to

will flash the same number of times as the

For example, hold
mode buttons light. When you let go,

For example, if the code is 570, the mode button
flashes 5 times, pauses, flashes 7 times, pauses,
and flashes once quickly.

For example, if the TV code is 570, flashes
once quickly (indicating 0 for TV), pauses, flashes
5 times, pauses, flashes 7 times, pauses, and
flashes once quickly.

For example, if the receiver address is 3,
flashes 3 times.

For example, if the TV code is 570, flashes once
quickly (indicating 0 for TV), pauses, flashes
5 times, pauses, flashes 7 times, pauses, flashes
once quickly, and then flashes once (indicating
limited mode).

for a TV until all of the other

will flash.

26

Using your TELUS Satellite TV service

Controlling an A/V receiver

Use the following remote control buttons to control your A/V receiver.

Set up the remote as described on pages 23 to 26.

Press to set the remote to AUX mode ( will stay lit for 2 seconds).

Be sure to keep the remote in AUX mode to use the following buttons:

Turns the tuner/amplifier on and off

Controls tuner/amplifier volume (programming required)

Turns all sound on and off

Channel up/down

Changes tuner/amplifier inputs

27

Using your TELUS Satellite TV service

Switching between TV and device volume control

When you set up the remote to control a TV, the mute and volume buttons control the T V volume. However, if you want to use the AUX mode
to control an A/V receiver and the device has a volume setting, you can set up the remote to control that device’s volume instead of the TV’s
volume. Be sure to set up your remote to control your device in AUX mode before using this feature. See page 27.

Setting the remote to control device volume

1 Press and hold

for 4 seconds until it flashes.

2 Press .

3 Press

4 Press

5 Press .

.

.

will flash 3 times.

6 Press .

7 Press

to make sure the volume works on your devices.

Setting your remote back to control TV volume

1 Press and hold

for 4 seconds until it flashes.

2 Press .

3 Press

4 Press

.

.

5 Press .

6 Press .

7 Press

will flash 3 times.

to make sure the volume works on your devices.

28

Using your TELUS Satellite TV service

Using the onscreen guide

Use the guide to find out which shows are on now and which ones are coming up. The program guide shows programs on now and up
to 2 days in advance.

1 Press

to open the onscreen guide.

2 Use to scroll through program listings by channel or

Picture in guide

Continue to watch your program
while searching the onscreen guide.

Information

Details about a highlighted program.

Guide

Displays program listings by channel
and time.

Programming view

Shows program listings for the next
2 days.

to scroll through them 1 page at a time.

Quick tip

Press

scheduled in the future

to schedule a Reminder

or an Auto Tune.

3 Use to move forward or back in time up to 2 days ahead.

4 Press

to tune in to the highlighted program.

5 Press to learn more about the program you highlighted.

A light grey background behind a channel means you haven’t subscribed to the channel. To subscribe to a channel, call
or go to channel 188 to see the Channels on Demand.

on a program

310-MYTV (6988)

Quick tip

Press or to move forward or back in the program listings a day at a time. To skip ahead a specific amount of

time, enter the amount of hours (up to 44) using the number buttons on your remote and press

back in the schedule.

to move forward or

29

Using your TELUS Satellite TV service

Using the browse banner

With the browse banner, you can check what other programs are on, without interrupting your viewing.

When the browse banner is open you’ll see the program banner information relating to the current program at the top of the screen
and also at the bottom left of the screen. Information about the next program can be found at the bottom right of the screen.

1

While watching a program, press

.

2 Use to browse current programs on other channels

3

Use

to move forward and backward in the schedule

4

Press

to tune to that channel.

.

.

30

Using your TELUS Satellite TV service

Using search

Use search to find your favourite shows. This feature will search all channels and find programs that match keywords that you enter.

1 Press to open the search screen.

2 Use to highlight Title to search for words that appear in the title of the program or Info to search for words that appear in the program

description and press

3 Using the onscreen keypad or the number buttons on your remote, enter the word or program title you would like to search for in the

search criteria field.

.

4 Use

5 Use

that is on now, the receiver tunes to that program. If you highlight a program that is in the future, you will be able to schedule an Auto Tune
or a Reminder (or a Recording if External Hard Drive connected).

6

Press

to highlight Search and press

and

to highlight Done and press

or to scroll through your search results and press

.

to close the search results screen.

to tune in to a program. If you highlight a program

31

Using your TELUS Satellite TV service

Using search history

Your receiver creates a history of all of your previous searches, which you can reuse instead of typing the information again.

Quick tip

Use the edit or delete

options to change or

delete search keywords.

1 Press to open the search screen.

2 Use to highlight Histor y and press

to display the Search Histor y screen.

3 Use to highlight the keyword you want to search for from the history list.

4 Press to highlight Search and press

.

Finding a program by its theme

You can list and choose programs by theme such as movies or sports. You can then access program lists based on that theme and choose
the one you want.

Quick tip

1 Press to open the Themes & Search menu.

Press

almost any screen and

return to live TV.

to cancel

2 Use to select a category and press

3 Press to access the program list and use

on now, the receiver will tune to that program. If you choose an upcoming program, the Create Timer screen will display.

.

to highlight the desired program and press

. If you select a program that’s

32

Timers

A timer is used to schedule which programs you want to either tune into or be reminded about. For most timers you select a specific
program on a specific channel and how often you want the timer to occur.

Timer type

There are 3 types of timers:

Aut o Tune – Automatically changes the channel to the program when it begins

Reminder – Displays an onscreen alert when the program is about to begin

VCR – Turns on your VCR when you’ve scheduled a recording to start

Timer frequency

Deciding how often you want to watch a program will help you set your timer appropriately:

Once – Sets a timer once. This feature works best for movies and sporting events.

Weekly – Sets a timer once a week, at a specific time, on that channel

Daily – Sets a timer once a day, at a specific time, on that channel

Mon-Fri – Sets a timer once a day, Monday through Friday, at a specific time, on that channel

If you have connected an external hard drive, you will be able to use all timer frequencies to schedule Recordings.
You will also be able to choose from:

All Episodes – Records each time that program is on a specific channel or group of channels

New Episodes – Records programs in their current season each time they occur on a specific channel or group of channels

Timer priorities

You cannot schedule more than one timer at the same start time. If you try to schedule a second timer at the same start time, a
warning message will display and you will need to cancel one of the timers.

Quick tip

Press

future to schedule a Reminder or an Auto Tune.

on a program scheduled in the

33

Timers

Timer options

The timer options screen lets you set the following:

Start Early – Begins recording a few minutes early

End Late – Continues recording after the scheduled program ends

Use to adjust the number of minutes.

Special considerations when using timers

For locked programs – You must enter your receiver password before you can create an automatic timer. You can create

a manual timer for a locked program without entering your password. However, if you do this, the timer may display only an error
or request your password.

For Pay Per View programs – You must order a PPV program before you can create a timer for it

For blacked-out programs – Timers scheduled for blacked-out programs will not work

Quick tip

If the receiver’s off when a timer is scheduled, the receiver will automatically turn on. If you’ve scheduled an Auto Tune,

it will remain on for the duration of the program. If you have scheduled a Reminder, the receiver will turn off after a period

of time if there is no activity.

34

Timers

Setting up an automatic timer

An automatic timer lets you set a timer to record a program every time it appears in the program guide. Even if the program’s scheduled
viewing time changes, the program will still automatically be recorded.

1 Press

2 Navigate to a future program and press

to find the program using the onscreen guide or press to open the browse banner.

. The Create Timer screen displays.

3 Navigate to highlight the Timer Frequency.

4 Navigate to highlight a Timer Type.

5 Navigate to adjust the Start Early and End Late timer options.

6 Navigate to select Create Timer and press

.

35

Timers

Setting up a manual timer

With a manual timer, the start and end times are set by you and don’t follow the program guide information. This is useful for sports and other
live events that often go into overtime.

1 Press to open the main menu.

2 Use to highlight Timers and press

3 Highlight Create Timer and press

.

.

4 Navigate to highlight the Timer Frequency.

5 Navigate to highlight a Timer Type.

6 Use ,

or the number buttons on your remote to highlight the channel and press

.

7 Press to highlight Edit Time.

8 Use or the number buttons on your remote to set the Start Time and End Time. Be sure to include AM/PM for each.

Quick tip

When you set a timer for a program and the

program time changes, the timer will change

with it. Weekly, Daily and Mon-Fri timers move

only if the program is within 1 hour earlier or

4 hours later than the original start time the

timer was set for.

9 Use to set the Date.

10 Press to highlight Create Timer and press

.

36

Timers

Deleting a timer

When you no longer need a timer you can easily delete it.

1 Press to open the main menu.

2 Use to highlight Timers and press

.

3 Press to access the timers list and to scroll and highlight the timer to delete.

4 Navigate to Delete and press

.

Using the timers list

Quick tip

Press

previous days’ timers.

The timers list shows the timers that are planned for today, the future and those that occurred in the recent past. You can choose to skip
a scheduled timer or restore a timer that wasn’t planned to occur, perhaps because of a conflict with another program. You can also choose
to review past timers to see which occurred, and the reason why one didn’t, if applicable.

to see the

You can use timers for up to 100 events, and you can also choose to view the start early/end late settings. Navigate to a future program
if you want to skip or restore a timer.

1 Press to open the main menu.

2 Use to highlight Timers and press

3 Press to access the timers list and to scroll. Press

.

to view the desired timer.

Changing the timer settings

1 Navigate to Edit and press

2 Navigate to Frequency, Type, Start Early and End Later.

3 Navigate to Create Timer and press

.

.

37

Timers when connected to an external hard drive

Once you’ve attached an external hard drive, you can record programs and customize timers. You can also edit start and end times.

Editing a timer

1 Press to open the main menu.

2 Use to highlight Timers and press

.

3 Press to access the timers list and to scroll and highlight the timer to edit. Editing a timer and setting up a timer for Vu! Pass

require an external hard drive.

4 Navigate to Edit and press

.

5 Change the Frequency, Typ e , Start Early or End Late options.

6 Navigate to Create Timer and press

.

38

Timers when connected to an external hard drive

Setting up a Vu! Pass timer

Vu! Pass lets you create timers to automatically record programs based on your search criteria. When the receiver finds programs that meet
your criteria, it automatically records them.

For example, if you saw a movie in the theatres and want to watch it again as soon as it shows on a movie channel, use the Exact Match
and Title function and type in the exact title of the movie. If the movie comes onto a channel you subscribe to, a timer will automatically record
it. The Vu! Pass also works for regular programming – simply search for programs using keywords.

1 Press to open the main menu.

2 Use to select Daily Schedule and press

3 Use to select Vu! Pass and press

.

.

4 Navigate to select Title to search for programs by title or Info to search by program description. Select Exact Match if you want to

search exactly what you’ve entered in either the program title or info. Press to highlight your desired search method.

5 Select Exact Match if you want to search exactly what you’ve entered in either the program title or info.

6 Use to access the text field and enter your search criteria using the onscreen keyboard, or with the number buttons on

your remote control.

7 Navigate to Options and press

8 Navigate to select Create Timer and press

the results.

After entering your search words and selecting Create Timer, be sure to review the timers that Vu! Pass creates, as some may not be

what you’re expecting. You can:

Pick selected events to skip

Review future timers each time the program guide is updated

Select Set Priority to change the priority of your Vu! Pass

if you would like to make edits to recording options.

. When the receiver has completed your search, the timer schedule will display

Adjust your search terms and method. To adjust your search, delete the unwanted Vu! Pass timer and try the following:

— Change your Vu! Pass search term(s) to be more specific
— Select Exact Match with the title or info
— Choose Vu! Pass when you select a future program within the onscreen guide, browse banner or search. This will enter the

program’s exact title.

9 Navigate to select Done and press

Quick tip

Vu! Pass recordings may fill the hard drive quickly. If you have

recordings you don’t want to lose, make sure they are protected.

.

39

Pay Per View (PPV)

Invite all your friends and family over for a live PPV game or event and give everyone a front-row seat to the action. You’ll be able to watch live
sports and special events, and choose from a huge selection of videos, including the latest Hollywood blockbusters.

Ordering a PPV event

You can quickly order a PPV event using your remote, by phone
or online.

If you order through your remote, you’ll only be able to see the event
on that particular TV. If you decide you want to watch the event on
other receivers, simply order again by phone or online – you won’t be
charged again.

To order a PPV event using your remote you’ll need to have your home
phone connected to your receiver.

1 Pres

s to open the onscreen guide and navigate to select

a Pay Per View event from the onscreen guide.

2 Highlight Order and press

.

Channels Description

99
155 –160
162–179
316–324, 829–837
338–385
382–387
399
561
746, 749 and 750–762
835, 1000
999
180 0

For the most current PPV channel guide, visit telus.com/tv. *Prices subject to cha nge.

$0.99 English movies
French HD movies and events
French events and movies
Engli sh HD movies
Engli sh movies
Season al programming
English Sports Events
Kids movies
Adult
English On Demand
3D programming
French On Demand

*

Quick tip

You may need your

PIN to order a PPV event;

if you’ve forgotten it,

call 310-MYTV (6988).

For easy reference, record

your account PIN here:

3 Use to select Yes to confirm you want to purchase the event and press

Once you’ve confirmed an order, you’ll automatically be billed for it, so check to make sure it’s the program you want before you press Yes.

To order a PPV event by phone or online, you’ll need the event ID, which can be found by pressing
highlighted onscreen.

To order by phone, call 1-866-68-ORDER (67337) or order online at telus.com/payperview.

.

when the desired event is

40

Pay Per View (PPV)

Reviewing PPV purchases

1 Press to open the main menu.

2 Use to highlight System Setup and press

3 Use to highlight Purchase History and press

.

.

4 Press and use to scroll through the Purchase History list.

5 Highlight Done and press

when finished.

41

Favourites lists

You can customize the onscreen guide to display only the channels you want to view by selecting a default favourites list or creating
your own favourites list.

Selecting a default favourites list

1 Press

twice.

2 Use to highlight one of the following lists:

All Chan – lists all channels
All Sub – lists all the channels that you subscribe to
All HD – lists all the HD channels

3 Press

.

Creating and editing a favourites lists

1 Press

2

Press

3

Press
List 1 — List 2 — List 3 — List 4

4 Press

5 Highlight Modif y List and press

twice.

to select Favourites and press

twice to access the lists and use to highlight one of the following lists you want to edit:

.

.

.

Quick tip

Use

the list of channels one

page at a time.

6 Use to highlight the channels you want to add or remove and press

7

Press

to highlight Done and press

8

H

ighlight Done again and press

.

to save changes.

to scroll through

.

42

Favourites lists

Naming favourites lists

You can name your favourites lists whatever you want, up to 8 characters in length.

1 Press to open the main menu.

2 Use to highlight Preferences and press

3 Use to highlight Favourites and press

4

Press

to access the lists and use

you want to edit. Press

.

5 Use to highlight Edit Names and press

keypad will display.

6

Enter the new list name using the onscreen keypad or the number
buttons on your remote.

7 Press to highlight Done and press

to

.

.

highlight

.

the one

. The onscreen

43

Favourites lists

Selecting a favourites list

1 Press

twice to open the favourites list screen.

2 Use to highlight the default channel list or favourites list you want to view and press

You can also set your receiver to instantly change between the lists by repeatedly pressing

1 Press

2 Press to highlight Favourites and press

3 Ensure Guide Button is highlighted and press

twice to open the favourites list screen.

.

.

.

instead of selecting from the list.

44

Locks

With locks, you are in charge of the content your family watches by blocking programming based on ratings or channels. When you block by
rating, all higher ratings will also be blocked.

When you’ve locked the receiver, if you try to access a locked item or open the locks menu, the receiver displays a message prompting
you to enter your password. You’re allowed 3 attempts to enter the correct password. If you fail to enter the correct password you won’t
be able to try again for several minutes.

45

Locks

Creating your password

Your receiver doesn’t come programmed with a password, so before using locks you’ll need to set one up.

1 Press to open the main menu.

2 Use to highlight Locks and press

3 Use to highlight Lock System and press

4 Enter a 4 digit password using the number buttons on your remote and press

5 Enter the password again using the number buttons on your remote and press

.

.

.

.

Changing your password

1 Press to open the main menu.

2 Use to highlight Locks and press

3 Enter your current 4 digit password using the number buttons on your remote and press

4 Use to highlight Change Password and press

5 Enter your current password again using the number buttons on your remote and press

6 A pop-up window will appear asking you to enter your new password. Using the number buttons on your remote,

enter the new password and press

7 Enter your new password again using the number buttons on your remote and press

.

.

.

.

.

.

Your new password has been created. Remember to write it down somewhere safe. If you forget your password please call 310-MYTV (6988).

46

Locks

Locking and unlocking your receiver

1 Press to open the main menu.

2 Use to highlight Locks and press

3 If your receiver is locked, enter your password using the buttons on your remote and press

4 Navigate to Lock System or Unlock System and press

a message prompting you to enter your password.

5 Enter your password using the number buttons on your remote and press

6 Confirm your password by re-entering it and press

.

.

. If you’re locking the receiver, the receiver displays

.

. All the locks you have set are now in effect.

Locking by ratings

You can lock programs based on ratings 8+ (PG), 14+ (PG), 18+ (R), NC17 and NR/AO or by expanded ratings such as violence, language,
nudity and sexual content.

When you block by rating, all higher ratings will be automatically blocked.

1 Press to open the main menu.

2 Use to highlight Locks and press

3 If your receiver is locked, enter your password using the buttons on your remote and press

4 Use to highlight Ratings Locks and press

.

.

.

5 Press to access the ratings list and navigate to the ratings or expanded ratings you want to lock and press

6 To unlock a rating, navigate to highlight the rating code and press to highlight Done. Press

.

7 Make sure the receiver is locked as described above to ensure that the ratings locks are applied.

.

47

Locks

Locking by channel

You can lock any channel, including PPV. This type of lock keeps anyone from viewing these channels unless they enter the correct password.

1 Press to open the main menu.

2 Use to highlight Locks and press

3 If your receiver is locked, enter your password using the buttons on your remote and press

4 Use to highlight Channel Locks and press

5 Use to highlight each channel that you want to lock or unlock and press

the number buttons on your remote. A channel is locked if the check box next to the channel is green.

6 Press to highlight Done and press

are applied.

.

.

. You can also move to each channel number using

. Make sure the receiver is locked as described on page 47 to ensure that the channel locks

.

48

Locks

Locking or unlocking Pay Per View channels

This type of lock keeps anyone from viewing all PPV channels. To lock specific PPV channels, please refer to Locking by channel
on page 48.

1 Press to open the main menu.

2 Use to highlight Locks and press

.

3 If your receiver is locked, enter your password using the buttons on your remote and press

4 Use to highlight Lock PPV or Unlock PPV and press

5 Press to highlight Yes and press

locks are applied.

. Make sure the receiver is locked as described on page 47 to ensure that the PPV channel

.

.

49

Locks

Hiding adult content

When you hide adult channels you prevent the program guide, lists of themes and the browse banner from showing them. It also prevents
anyone from choosing these channels by using

1 Press to open the main menu.

or the number buttons on your remote.

2 Use to highlight Locks and press

.

3 If your receiver is locked, enter your password using the buttons on your remote and press

4 Use to highlight Hide Adult or Show Adult and press

5 Press to highlight Yes and press

adult locks are applied.

. Make sure the receiver is locked as described on page 47 to ensure that the

.

.

50

Locks

Locking or unlocking the front panel

This lock keeps anyone from using the front panel buttons unless they enter the correct password; however, it doesn’t lock the remote control buttons.

1 Press to open the main menu.

2 Use to highlight Locks and press

.

3 If your receiver is locked, enter your password using the buttons on your remote and press

4 Use to highlight

5 Press to highlight Yes and press

to ensure that the front panel locks are applied.

Front Panel Lock

and press

. Make sure the receiver is locked as described on page 47

to lock or unlock the front panel

.

.

51

Call Display on your TV

With Call Display, an onscreen pop-up window shows you the name and number of who is calling. You can then choose to take the call
or wait until the show is over. In order to receive onscreen Call Display, you must subscribe to Call Display on your TELUS home phone
and ensure that your phone line is connected to your receiver.

Call Display screens

When you receive a call you’ll see a Call Display pop-up screen. You can select OK to hide the message or it will disappear after 20 seconds.
If you’re using a menu when a call comes in, you’ll see a different Call Display pop-up window.

Turning Call Display on and off

1 Press to open the main menu.

2 Use to highlight System Setup and press

3 Use to highlight Installation and press

4 Use to highlight Caller ID and press

5 Navigate to Enable Caller ID or Disable Caller ID and press

6 Navigate to Done and press

.

.

.

.

.

52

Call Display on your TV

Viewing your Call Display history

Simply follow these instructions to view and delete numbers from your Call Display history.

1 Press to open the main menu.

2 Use to highlight System Setup and press

3 Use to highlight Caller ID History and press

.

.

4 Press to access the history list and use to highlight the desired entry and press

5 Navigate to Delete or Clear List and press

6 Use to highlight Done and press

.

.

.

53

Receiver customization

Changing languages for descriptive video

Some programs, such as movies, indicate at the beginning whether an alternate language or descriptive video is available.
An alternate language applies only to the audio part of a program and doesn’t change the language used in the menus displayed
by the receiver.

Descriptive video is a feature for the visually impaired that describes what’s happening during a program. This feature may not
be available on all channels and programs.

1 Press to open the main menu.

2 Use to highlight Preferences and press

3 Use to highlight Alternate Audio and press

.

.

4 Use to highlight your preferred language and press

5 Use to highlight Done and press

.

.

54

Receiver customization

Using closed captioning

Your receiver offers many options for closed captioning (CC) so you can personalize it to suit your needs. Your receiver generates
these closed captions, so to enable closed captions, follow these instructions.

1 Press to open the main menu.

2 Use to highlight Preferences and press

3 Use to highlight Closed Caption and press

4 Use to highlight Caption On or Caption Off and press

.

.

5 Use to highlight from the following list of options and press

CAPTION FONT/SIZE

CAPTION COLOURS

CAPTION EDGE STYLE

CAPTIONING SERVICE

CAPTION OPACITY

RESET CC DEFAULTS

Selects the font and size that makes the closed captioning comfortable to read. When you’re finished, select Done.

Sets the background, font and edge colours. Choose the colour combinations that make the closed captioning
easy to read, then select Done.

Sets the edge style of the closed captioning text. Select Done when you’re finished.

Selects the service. Select Done when you’re finished.

Selects Provider, Transparent (see-through), Translucent (semi-see-through), Solid or Flashing.
Select Done.

Resets to Closed Captioning default settings

.

.

55

Receiver customization

Using Dolby Digital surround sound

Dolby Digital gives you the ability to experience programs in awesome surround sound. An external decoder is required to enjoy this
feature; please refer to your decoder user’s guide for further information.

Not all programs contain Dolby Digital sound. To take full advantage of 5.1 Dolby Digital surround sound you need an HDMI or optical cable
and a stereo that supports this feature.

The receiver uses an HDMI or optical port for outputting digital audio. The optical output can provide 2 audio data types: Dolby Digital
and Linear PCM. Only Dolby Digital can provide full 5.1-channel sound. When both audio signals are present in the program, the receiver
defaults to Dolby Digital output unless you have selected PCM Only.

1 Connect your receiver to an external decoder.

2 Press to open the main menu.

3 Use to highlight System Setup and press

4 Use to highlight Dolby Digital and press

5 Navigate to choose from the following options and press

Dolby Digital/PCM – Select this option if your stereo can decode both Dolby Digital and Linear PCM signals.

Dolby Digital Only – Select this option if your stereo can decode only Dolby Digital and will not process Linear PCM

signals. See your stereo’s user guide for more details.

PCM Only – Select this option if your stereo cannot decode Dolby Digital signals.

.

.

.

The audio output is also dependent on what’s present in the program you’re watching.

If you’ve selected Dolby Digital Only but there’s only

PCM audio in the program, you won’t hear anything.
This also applies to the analog audio outputs.

Line Mode – When you use this setting in comparison

to RF Mode, the dynamic range is wider, which makes
the music and loud noises louder but voices quieter.

RF Mode – When you use this setting in comparison with

Line Mode, the dynamic range is narrower, which makes
music and loud noises quieter but voices louder.

6 Press to highlight Done and press

This table shows what type of output you will hear

OPTIONAL OUTPUT
SETTINGS

Dolby Digital only

PCM only

Dolby Digital/PCM

.

Dolby Digital PCM Both

Dolby Digital PCM Dolby Digital

PCM PCM PCM

Dolby Digital PCM Dolby Digital

56

Receiver customization

Changing the onscreen channel order

You can set up the onscreen guide to list channels in descending or ascending order. If you don’t set a channel order, the program guide lists
the channels in descending order.

1 Press to open the main menu.

2 Use to highlight Preferences and press

3 Use to highlight Channel Order and press

4 Navigate to Ascending or Descending and press

5 Press

to highlight Done and press

.

.

.

.

Changing the onscreen guide display

Your receiver comes set to display the onscreen guide with video in the upper right corner. However, you can change the way
the onscre en gu ide displays the text and video.

1 Press to open the main menu.

2 Use to highlight Preferences and press

3 Use to highlight Guide Display and press

4 Press

Standard – Partial guide with video – This option is preset when you first set up your receiver. The onscreen guide displays video

in the upper right corner and 90 minutes of programming per page.

Enhanced – Par tial guide with video – Choose this option if you’d like larger text on your program guide. The program guide displays

video in the upper right corner and 60 minutes of programming per page.

Extended – Partial guide with video – Choose this if you’d like to see video in the upper right corner and 180 minutes of programming per page.

Standard – Full guide without video – Choose this if you’d like to see more channels per page.

Enhanced – Full guide without video – Choose this if you’d like to see more channels per page in large text.

Extended – Full guide without video – Choose this if you’d like to see more channels and 180 minutes of programming per page.

5 Press

and use

to highlight Done and press

to highlight one of the following guide display options. Press

.

.

.

.

57

Receiver customization

Resetting to factory defaults

You can reset your receiver to discard any changes you’ve made except for locks. Resetting the receiver to factory default settings also
discards all favourites lists except the All Chan, All Sub and All HD lists.

You’ll need your password to reset the receiver to default settings. If you’ve forgotten it, just give us a call at 310-MYTV (6988).

1 Press to open the main menu.

2 Use to highlight System Setup and press

3 Use to highlight Factory Defaults and press

to reset the receiver’s preferences.

4 Press

to highlight Ye s or No and press

.

.

The receiver displays a warning message to confirm that you want

.

Quick tip

If you’ve set locks on the receiver and the receiver is locked, these locks will be kept

when resetting to factory defaults, but if the receiver is unlocked, any locks will be lost.

Scheduling receiver updates

Your receiver comes scheduled to update the program guide at 2:00 am MST/3:00 am PST every day.
If you decide to change this setting, it will not interfere with your scheduled timers.

1 Press to open the main menu.

2 Use to highlight Preferences and press

3 Use to highlight Updates and press

.

.

4 Highlight Enable or Disable.

5 Use to

6 Use

7 Press

to select the time

to select AM or PM

to highlight Done and press

.

.

.

58

Receiver customization

Enabling inactivity standby

If your receiver is on for a period of time without any activity, the inactivity standby feature turns off the receiver so it can receive the latest
software updates automatically. It will also improve the reliability of your receiver. Enabling this feature is recommended.

Quick tip

Select Defaults to

reset the changes

you’ve made to this

feature.

1 Press to open the main menu.

2 Use to highlight Preferences and press

3 Use to highlight Inactivity Standby and press

4

Navigate to highlight

5 Press

to highlight Done and press

Inactivity Duration

and use

.

.

.

to select the amount of time you would like the receiver to wait before turning off

.

59

Personal Video Recorder (PVR)

The features in this section are only available if you’ve installed an external hard drive.

Attach an external hard drive to take full control of your TV viewing and turn your TELUS Satellite TV HD receiver into a PVR. You’ll have the
power to pause, replay and record† live T V with the touch of a button. You can record a program while watching a pre-recorded program.
For more information on how to connect an external hard drive, please see page 18.

Pausing live TV

When watching a live program you can pause up to 1 hour. The onscreen pause timer shows you how long you’ve paused and how far
you’re behind the live program. If you think you might be away from your T V for more than an hour but don’t want to miss any of your show,
consider recording the program (see pages 64 and 66).

1 Press .

2 Press

3 Press

to start playing the program at the point you paused.

to go back to live TV.

Reversing, fast-forwarding and skipping

If you’ve installed an external hard drive, your receiver will temporarily save the channel you are watching for up to 1 hour,
allowing you to pause, rewind and fast-forward.

Reverses a program 4x, 15x, 60x or 300x normal speed by pressing it 1, 2, 3 or 4 times. For a live

progr am, you can only go as far back as the last channel change or 1 hour, whichever occurs first.

Advances a program 4x, 15x, 60x or 300x normal speed by pressing it 1, 2, 3 or 4 times. You cannot

view programming that hasn’t yet been broadcast.

Skips back in a program 10 seconds. Press again to skip back fur ther.

Skips forward in a program 30 seconds. Press again to skip ahead further.

60

Personal Video Recorder (PVR)

The features in this section are only available if you’ve installed an external hard drive.

Using slow motion and frame by frame

Take full advantage of your PVR and use the slow motion, frame-by-frame advance or reverse features while you watch live TV.

Reverse slow motion

Press and then press

Press

Press

Press and then press to reverse the recording frame by frame

once to reverse the program at 1/4 the speed of normal play

twice to reverse at normal speed

to reverse the program in slow motion

Forward slow motion

Press and then press

Press

Press

Press

Press and then press to advance the recording frame by frame

Please note, you can’t fast-forward into a live program that has not yet been broadcast.

once to advance at 1/15 the speed of normal play

twice to advance at 1/4 the speed of normal play

three times to play the program

to advance the program in slow motion

61

Personal Video Recorder (PVR)

The features in this section are only available if you’ve installed an external hard drive.

Recording programs

Recording a single episode

1 Pres

2 Navigate to highlight the future program that you want to record and press

3 Use

4 Press

5 Use

s

.

to navigate to the Frequency list. Use

.

to highlight Create Timer and press

to highlight ONCE.

.

Recording multiple episodes

1 Pres

2 Navigate to highlight the future program that you want to record and press

s

.

3 Use

New Episodes, Weekly, Daily or Mon-Fri.

to navigate to the Frequency list. Use

to highlight either All Episodes,

4 Use to navigate to the Type list and highlight PVR, Auto Tune or Reminder.

5 Use to highlight Create Timer and press

.

.

.

Recording live TV

Record live TV so you can watch your shows on your schedule. PVR recordings are listed in the My PVR screen,
which you can find quickly by pressing

1 Press

2 Use to highlight OK

3

4 Navigate to OK and press

.

or

Options and press

If you selected Options, select the desired recording option

.

.

.

.

62

Personal Video Recorder (PVR)

The features in this section are only available if you’ve installed an external hard drive.

Watching a recording

1 Press

2 Use to select from the list of recorded programs and press

3 Use to highlight Star t, Start Over or Resume and press

to open the My PVR screen.

.

.

Recording while watching recorded content

You can set up your receiver to record a program while watching one you’ve already recorded.

1 Press

2 Navigate to find a program you want to record now and press

3 Press

4 Select OK to begin recording now or Options to customize your recording settings. Press

5 If you selected Options, see Recording options on page 66 for your choices.

6 Press

7 Select a program that you recorded earlier and start the playback.

You should now be watching a pre-recorded program while the receiver is still recording the other program.

to open the onscreen guide.

to tune to that program.

.

.

to display the PVR events screen. You should see the program that is recording, indicated by the red dot next to the listings.

63

Personal Video Recorder (PVR)

The features in this section are only available if you’ve installed an external hard drive.

Recording options

When you set up a timer to record a live program you can choose from the following options:

Stop Recording Manually – The receiver will record until you press

Extend End Time – You can extend the stop time for the recording. This option is useful for programs that might run overtime such as

sporting events or awards shows.

Create a Recurring Timer – You can set up multiple daily, weekly or monthly timers so your favourite shows are always automatically recorded

Record the Entire Event – The receiver stops recording at the end of the event. This selection is available only if the receiver was tuned to

the channel at the beginning of the program. If you tune to a program after it starts, this option cannot be selected. You can record only the
part of the program that airs after you’ve tuned to it.

Recording using timers

For 2 minutes before the timer starts a recording, the receiver may display an onscreen countdown. This countdown disappears when
the program begins. While the countdown is displayed you can do one of the following:

Press

to clear it from the screen. This doesn’t stop the timer from starting.

Press

the timer.

or

to see more information on the timer. You can then either select OK to continue with the timer or Stop Timer to stop

Quick tip

Pressing to see more about a timer event only works once. Pressing again results in the current program’s

information being displayed in the normal way.

Quick tip

PVR timers set for sporting events automatically end late by 60 minutes to allow for overtime, so you’ll never miss a

moment of the action. If you prefer, you can change this setting in options when you set up the timer. If you have another

timer scheduled during the extension, it will be overridden.

64

Troubleshooting tools

First steps

Sometimes resetting the receiver can fix a minor problem. See Resetting to factory defaults on page 60.

Make sure your receiver is connected to an active home phone line; see page 17

Check for anything that might be blocking the satellite signal (for example, tree branches, snow, etc.)

If you’ve tried the above steps and still have a problem, please refer to the troubleshooting tables below. These tables cover many
problems, usually with a simple solution for each one.

Troubleshooting tables

PROBLEM POSSIBLE SOLUTION

When a button on the remote is pressed, the

receiver doesn’t do what it should.

The power light on the receiver is on and there’s

a picture on the TV but no sound.

Onscreen Call Display isn’t working.

The power light on the receiver is on but the

TV image is black (no picture), frozen, has

breakups, has snow or shows small squares

of various colours.

A black box fills almost all of the TV screen.

The TV screen is all blue.

Ensure the batteries have power and are inserted correctly.

Check that you’re controlling the right device by pressing the corresponding mode button.

Check the volume level on your TV or audio equipment. Turn off mute or turn up volume as required.

Check the audio connectors and cables from the receiver to your TV or sound system.

Check your T V or sound system speakers.

Check that you’ve subscribed to Call Display on your TELUS home phone.

Check that you’ve connected the phone line to the phone jack on the back of the receiver.

Check that you’ve enabled the Caller ID option within your system setup.

Make sure your TV is plugged in.

Check that your TV is turned on and tuned to the correct input.

Ensure your TV’s brightness and contrast are adjusted correctly.

Make sure your TV is connected properly to the receiver.

Heavy rain, snow or cloud cover may be interfering with your transmission. Remove any snow or other debris

that may have collected around your satellite dish.

Use your TV’s remote (not your receiver’s remote or menus) to deactivate the closed captioning feature.

Refer to your T V’s user guide for more detailed instructions.

Check your TV manual to ensure you have connected the receiver to an input on the TV that is the

correct signal output

.

The onscreen guide or browse banner is not

displaying programs in the future.

Try the onscreen guide again at a later time. It may then be able to show programs for the time and

date you want.

65

Troubleshooting tools

PROBLEM POSSIBLE SOLUTION

Some channels are missing on the onscreen

guide or browse banner.

Locks, such as locking programs by rating,

have not taken effect.

Someone orders a Pay Per View event

without permission.

Unable to order a Pay Per View event

from the receiver.

A Pay Per View event is not appearing on all

of the receivers.

A timer for a program that is repeated, like a

regularly scheduled program, doesn’t work

when the program comes on.

The receiver doesn’t recognize the external hard

drive, or the external hard drive won’t turn on.

Change between your favourites lists using the Guide button on your remote. You can choose from

custom favourites lists, the All Chan list, which includes all the channels, the All Sub list, which includes
all subscribed channels, and All HD list, which includes all HD channels.

Unlock your receiver using your PIN to display adult channels.

You must lock the receiver to apply any locks that you have set.

You can lock your receiver to prevent future unauthorized Pay Per View purchases.

Check that your receiver is connected to your home phone.

If you order through your remote control, you will only have access to the Pay Per View event on that

particular receiver. If you want to have access to a Pay Per View event on all your receivers you will
need to order by calling 1-866-68-ORDER (67337) or visiting telus.com/payperview.

If you’ve selected Once as the timer frequency, it will only work once. A Monday-Friday event timer works

Monday through Friday on the same channel at the same time. A daily event timer works every day.
A weekly event timer works once a week on the same channel at the same time every week.

Check that the external hard drive is plugged in to the power, and is also connected to the receiver.

Check that the external hard drive meets the necessary system requirements.

The receiver does not record the program

when an event timer is scheduled.

Ensure that you’ve set an Auto Tune or PVR timer reminder. You may have set a Reminder that

only reminds you that a program is about to start.

If you’re still unable to solve the problem, try resetting the receiver by holding down the Power button on the front of your receiver for 5 to
8 seconds. This resets the device and usually resolves most problems related to the receiver.

If you’re still having trouble, call 310-MYTV (6988). Before calling, be sure to have the date of purchase, plus either your client account number,
the receiver conditional access number, or the receiver model number. Display the System Info screen and write down the error number
as it appears in the top right corner of the screen.

66

Troubleshooting tools

Resetting your receiver

To reset your receiver press and hold on the front of the receiver until the TV goes blank.

It’ll take a few minutes for your receiver to reset and come back on. When you reset your receiver it may have to download an updated guide.
If this is the case, it might take longer for the receiver to come back on.

Diagnostics

You may be asked to open the diagnostics screen when you call 310-MYTV (6988). Please remember to have an active phone line
connected to your receiver.

1 Press to open the main menu, select System Setup and then select Diagnostics. The diagnostics screen shows you various tests

you may need to perform:

Connection – Tests for a valid receiver phone connection.
Dial Out – If “No Dial Out Pending” is displayed, the receiver doesn’t need to have its smart card records updated.
Counters – Shows you a list of diagnostic counters. Use

2 Highlight Done and press .

Point dish and check switch

to scroll through the list.

You may be asked to display these screens when you call 310-MYTV (6988). Even though there are items that can be changed,
please only change them when asked.

1 Press to open the main menu.

2 Use to highlight System Setup and press

3 Use to highlight Installation and press

4 Use to highlight Point Dish and press

The bar at the bottom of the screen tells you the signal strength. Green is a good signal; red indicates the signal is not acceptable
or is from the wrong satellite.

5 Use to highlight Check Switch and press

tells you if you’re receiving signals from the satellites and which multi-dish switches you have installed, if any.

6 Use to highlight Te s t and press

7 Use to highlight Done and press

only if directed to when calling in.

.

.

.

. This screen shows you information to help maximize your satellite signal.

to display the installation summary screen. The installation summary screen

67

Device code tables

Your universal remote control can be programmed to work with most TVs, DVD players, VCRs and A/V receivers. If you change or
replace your TV or your compatible device, you will need to reprogram your remote control. Please use the codes listed below and on
the following pages.

TV

Action

Admiral

Aiko

Akai

Alleron

A-Mark

Amtron

Anam National

AOC

Apex

Archer

Audiovox

Baycraft

Belcor

Bell & Howell

Bradford

Brockwood

Broksonic

Candle

Candle/Citizen

Capehart

Circuit City

Citizen

Colortyme

Concerto

Contec/Cony

Craig

Crown

Curtis Mathes

CXC

Cytron

Daewoo

Daytron

Dell

CODES

662

521 605 675

727

570 573

682

620

657

509 541 620 651 657 698

505 506 519 520 573 620 627652
653 654

730 743 744 745 757 814 815

620

620 657 662

536

652

590 675 683

657

627 652

562 748 752

506 523 525 536 627 652 654

573

519 627

627

506 516 523 524 525 526 590 652
654 657 658 680 727

573 627 652 654

523 652 654

541 655 657 662 726

536 541 657 662 694

526 536 657

506 516 526 573 590 641 645 650
652 654 658 680 683 703 708

541 657 662

903

505 524 526 529 530 531 573 630
652 653 654 658 684 698 719
727 816

526 627 652 654 658

772 773 774

TV

Dimensia

Dixi

Dumont

Echostar

Electrohome

Emerson

Envision

Fisher

Fortress

Fujitsu

Funai

Futuretech

GE

General Electric

Gibraltar

CODES

645 650

566 620

501 627 652

722

526 573 651 652 654 656 709 728

526 534 536 541 573 590 627 636
642 648 652 654 655 657 658 662
682 683 692 696 699 720 816

506 573 652 654

542 590 683

573

534 682 694

534 541 657 662 682 694

541 657 694

508 509 543 544 630 645 646 650
651 652 654 676 690 691 698 701
715 716 725 728 742 779 809 859

627

501 652

Goldstar 505 523 526 545 546 566 573 652

653 654 655 656 658 693 730

Granada

Grand

Grunpy

Hallmark

Harmon/Kardon

Harvard

Hinari

Hisense

Hitachi

IMA

Infinity

JBL

JC Penney

Jensen

627

627

657 682

627 652 654

561

657

534

759

523 526 548 549 553 554 555 585
597 626 636 638 643 648 652 654
655 702 718 726 786 788 789 790
791 792 801 802

657

566

566

505 506 516 525 526 543 546 631
645 646 650 652 653 654 658 676
680 690 691 701 725 726 728 730

556 573 652 654

68

Device code tables

TV

JVC

Kawasho

Kenwood

Kloss

Kloss Novabeam

KTV

LG

Lloyd’s

Lloytron

Loewe

Logik

Luxman

LXI

M. Wards

Magnasonic

Magnavox

Majestic

Marantz

Megatron

Memorex

MGA

Midland

Mitsubishi

Mitsui

Montgomery Ward

Motorola

MTC

Multitech

NAD

National

NEC

Nikkai

Nikko

Normandic

Novabeam

NTC

Nyon

CODES

508 557 559 642 649 655 676 726
735 736 737 812 817 726 735 736

737 812 817

548 561 573 652 654

506 573 652 654 656

561 610

657 698 723 724

526 541 573 657 658 662 696

653 766

627

526

566

675

523 652 654

563 566 590 595 617 631 635 645
646 650 654 683 691 701 725

500 505 506 534 543 567 568

573

506 520 525 536 566 567 568 573
610 652 654 656 723 724 729 762
818 887 88

675

506 566 573 652 654

627 654

590 627 653 654 675 683 720

504 505 506 542 571 573 627 652
653 654 656 728

501 646 658 676 725 730

504 505 542 570 571 572 573 597
623 627 652 653 654 656 705 728
787 799 804

769

675

521 605 651

505 506 516 523 573 627 652 653
654 680

657

502 617 627 631 635 637 654

509

505 506 507 517 523 573 627 651
652 653 654 731 732

612

654 727

717

561

727

701

TV

Olevia

Onwa

Optimus

Optonica

Orion

Osaki

Panasonic

Philco

Philips

Philips Magnavox

Pilot

Pioneer

Portland

Price Club

Prism

Proscan

Proton

Pro View

Pulsar

Quasar

Radio Shack

Radio Shack/Realistic

RCA

Realistic

Runco

Sampo

Samsung

Samwon

Sansui

CODES

766 773

541 657

637

521 605 607

694

612

508 509 512 566 644 651 662 676
685 689 698 700 716 734 761 765
780 784 811 819 820 821 822 823
867 868 869 870 871 872 873 874
875 876 877 878 879 880 881 882
883 884 885 886 889 890 900

505 506 525 536 568 573 610 651
652 653 654 655 656 723 724 729

525 566 651 652 655 656 690 723
724 729 770 782 824 825 826 827
828 891 892 893 894

782 826 827 828 829

652 658

502 548 576 636 637 648 652
654 708

505 526 573 652 653 654 658 727

680

676

645 646 650 691 725 742 857

513 519 526 536 585 627 652
654 655

902

501 652

508 509 651 676 698 700 860 861
862 895 896

526 541 590 607 612 645 662
683 698

590 607 650 652 654 655 657 658
683 730

503 505 548 630 633 634 636 641
645 646 648 650 651 652 653 654
656 691 698 701 708 715 716 725
742 749 763 776 805 830 831 832
863 864

590 645 683

501

506 519 652 654 658 698 730 746

505 506 516 523 526 566 573 612
627 647 652 653 654 655 656 658
680 704 717 730 738 755 833
858 897

620

754 834

69

Device code tables

TV

Sanyo

SBR

Schneider

Scotch

Scott

Sears

Seimitsu

Sharp

Shogun

Signature

Silver

Simpson

Solavox

Sony

Soundesign

Spectricon

Squareview

SSS

Starlite

Supra

SVA

Sylvania

Symphonic

Tandy

Tatung

Technics

Techwood

Teknika

Tera

Thomas

Thompson

TMK

Toshiba

CODES

542 590 652 683

566

566

654

526 534 541 600 652 654 655 657
662 682 696 701

523 534 542 563 590 595 601 604
617 627 631 635 645 646 650 652
654 656 682 683 688 691 703
725 726

627

521 526 585 605 607 628 629 652
654 655 658 739 740 741 777 794
803 835 836 898

652

675

573

525

612

500 578 640 690 758 781 783 795
796 797 798 806 807 808 810 837
838 839 840 841 842 843 844 845

525 536 541 627 652 654 657 682

520 620

694

505 541 573 652 657

657

523

901 905

506 525 536 566 568 569 573 600
610 652 654 656 723 724 729 733
756 764

632 657 662 692 694 846

521 605

509 651 698

508 676

523 573 652 654 676

504 505 512 516 523 524 525 526
534 536 541 573 644 652 653 654
655 657 658 662 675 680 682 685
726 727

513

627

709

523 573 627 652 654

516 590 617 631 635 680 683 688
750 771 785 793 847 848 849 850
851 852 853 854 855

TV

Totevision

Toyomenko

Universal

Vector Research

Victor

Video Concepts

Vidtech

Viewsonic

Wards

White Westinghouse

Yamaha

York

Zenith

Zonda

VCR

Adventura

Aiwa

Akai

American High

Amstrad

ASA

Asha

Audio Dynamics

Audiovox

Beaumark

Bell & Howell

Broksonic

Calix

Candle

Canon

Citizen

Colortyme

Craig

Curtis Mathes

Cybernex

Daewoo

DBX

Dimensia

Dumont

Dynatech

Electrohome

Electrophonic

CODES

526 658

627

543 690

506

557

570

505 573 627 652 653 654

760

536 573 607 645 650 652 653 654
656 675 682 690 715 723 724 729

816

505 506 573 652 653 654 656

627

501 520 639 652 675 693 775 778
813 899

620

CODES

588

588 622 623

513 515 516 517 518 568 682

678

588

556

675

592 600

676

675

581

559

676

534 594 675 676

554 678 679

534 591 592 594 675 676

592

591 675 676

554 592 594 605 607 675 678 679

675

534 547 559 588

592 600

607

549

588

512 676

676

70

Device code tables

VCR

Emerson

Finlandia

Finlux

Fisher

Fuji

Funai

Garrard

GE

Go Video

Goldstar

Goodmans

Gradiente

Granada

Grundig

Harley Davidson

Harmon/Kardon

Headquarter

Hitachi

Instant Replay

ITT

JC Penney

JCL

Jensen

JVC

Kenwood

Kodak

LG

Luxor

Lloyd’s

LXI

M. Wards

Magnavox

Magnin

Marantz

Marta

Matsushita

MEI

Memorex

MGA

CODES

505 508 509 511 512 518 534 559
568 588 590 618 676 678

549

549 556 588

549 581 584 588 610

678

588

588

551 552 554 572 591 605 607 675
678 679

557 558 620

592 594 676

585

588

549 581

556

588

568 592

581

536 538 539 540 588 595 597 682

678

518

554 581 591 592 594 595 600 675
676 678 679

678

595 682

561 562 563 581 592 594 600 682

562 581 592 594 600 682

676 678

676

518

588

676

512 554 585 590 591

527 533 554 556 678 679 797 798

676

554 556 581 585 592 594 600 678

676

678

554 678

533 549 554 566 581 585 588 675
676 678

512 567 568

VCR

MGN Technology

Midland

Minolta

Mitsubishi

Motorola

MTC

Multitech

NEC

Nikko

Noblex

Olympus

Optimus

Optonica

Panasonic

Pentax

Pentex Research

Perdio

Philco

Philips

Pilot

Pioneer

Proscan

Pulsar

Quarter

Quartz

Quasar

Radio Shack

Radio Shack/Realistic

Radix

Randex

RCA

Realistic

Ricoh

Runco

Salora

Samsung

Sanky

Sansui

Sanyo

SBR

CODES

675

579

595

512 562 567 568 570 571 595

678

544 588 675

579 588 591 675

562 581 592 594 600 682

676

675

678

676

585

523 554 598 614 628 633 678 679
777 780 781 782 783 784 785 786
787 788 789 790 791 792 793 794
795 796 799 808 809 810

592 595

594

588

554 678 679

554 556 585 678 801 802 803 804

676

562 574 575 576 600

605 607

533

581

581

554 678 679 770 771 772 805 806

512 607 610 676

581 584 588 675 676 678 679

676

676

518 525 527 528 591 595 605 607
615 631 649 675 678 773 774 775

534 549 554 581 584 585 588 675
676 678 679

502

533

567 581

515 517 534 579 591 675 755 807

533

544 562 600 682

549 581 583 675

556

71

Device code tables

VCR

Scott

Sears

Sharp

Shintom

Shogun

Singer

Sony

STS

Sylvania

Symphonic

Tandy

Tashiko

Tatung

Teac

Technics

Teknika

TMK

Toshiba

Totevision

Unitech

Vector Research

Victor

Video Concepts

Videosonic

Wards

XR-1000

Yamaha

Zenith

TV/VCR

Magnavox

Philips

Quasar

RCA

Samsung

Sylvania

DVD PLAYER

Aiwa

Alpine

Apex

Archos

CODES

508 534 559 590

549 581 584 595 610 676 678

512 585 595 607 625

595

675

678

500 501 502 504 768 778

678

554 556 567 588 678 679 756

588 594

581 588

676

594 682

588 594 682

554 633 678

554 588 676 678

675

534 535 567 584 590 769 776

591 675 676

675

534 592 600

561 562 600

534 568 592 600

591 675

534 588 595 675 676 678

588 678

581 592 594 600 682

500 501 533 779

CODES

887 797 888 798

891 801 892 802 893 803 894 804

860 770 861 771 862 772 895 805
896 806

863 773 864 774

755 755 897 807

756 756

CODES

634 694

653

654 655 744 757 835 839

885

DVD PLAYER

Bose

Broksonic

Clarion

Classic

CyberHome

Daewoo

Denon

Echostar

Emerson

Fisher

Funai

GE

Go Video

GPX

Hitachi

JVC

Konka

Koss

Magnavox

Memorex

Mintek

Mitsubishi

Norcent

Oritron

Panasonic

Philips

Pioneer

Proscan

Qwestar

RCA

Sampo

Samsung

Sansui

Sanyo

Sharp

Sony

Sylvania

Teac

Technics

Techwood

CODES

758 811

656 752

696

695

833

657 859

697 699 700

722

658

659

658

702 703

692 693 822

704

660 705 706 707 740 823 860 668

689 711 850 861 862 863

637 638 753

745

661

709

710

767 867

711

723

639 663 699 714 715 716 734 765
813 840 841 855 856 868 869 870
871 872 873 882

766 874

665 719 812 876 877 878 879 880

720

723

666 690 749 816 842 854

724

652 667 668 691 740 741 820 821
844 845 866 875 881 705

725 754

643

669 727 865

617 645 670 671 729 730 731 768
817 818 830 831 832 836 837 838
843 847 848 849 851 852 853 857
858 864 883 884

658 764 829

732

733

664

72

Device code tables

DVD PLAYER

Toshiba

Yamaha

Zenith

TUNER/AMPLIFIER

Aiwa

Bose

Carver

Citizen

Denon

Fisher

GE

Goldstar

Harmon/Kardon

Hitachi

JBL

JVC

Kenwood

Magnavox

Marantz

Nakamichi

NEC

Onkyo

Optimus

Panasonic

Pioneer

Proton

Quasar

RCA

Sharp

Sherwood

Sony

Soundmatters

Teac

CODES

616 646 672 735 736 814 815 819
825 826 827 828 834 846

737 739

673 824

CODES

636 641 656 687 718 720 724
725 726

761 780

653

709

647 674 759 760 762 807 809
814 835

653

711

677 690

640 672 751

717

640

637 683 703 725 786 827

676 691 726 728 774 795 828 829
830 831 832 840 842

654 705

651 764

671

716

642 660 662 678 785 788 790 791
792 796 801

648 664

643 644 652 783 797 798 799 808
810 815 816 817 818 819 820
821 822 824 825 826 833 836 837
838 839

658 667 668 679 702 767 770 772
779 802 806 844

654 705

652

635 638 704 727

712 713 714 715

646 670

639 645 687 728 729 730 765 766
769 771 773 775 776 777 778 781
782 784 787 789 793 794 803 811
812 813

763

684

TUNER/AMPLIFIER

Technics

Toshiba

Victor

Yamaha

TV/DVD/VCR COMBO

Panasonic

TV/DVD COMBO

Apex

Broksonic

Cytron

Panasonic

RCA

Sansui

Sylvania

Toshiba

TV/VCR/TUNER COMBO

Panasonic

CODES

643 644 652 768 804 805 843

710

703

663 730 731 732 733 823 834 841

CODES

900/882/810

CODES

757/757

752/752

904/904

734/734 765/765

749/749

754/754

764/764

865/814 866/815

CODES

867/796/797 868/799/798
869/808/799 870/780/839
871/781/838 872/782/837
873/783/836 874/784/833
875/785/826 876/786/825
877/787/824 878/788/822
879/789/821 880/790/820
881/791/819 882/792/818
883/793/817 884/794/816
885/795/815 889/809/808

73

Frequently Asked Questions (FAQs)

Please visit our website at telus.com/tv
and look under the FAQ section for a
complete list of frequently asked questions.

How does TELUS Satellite TV work?

TV signals are sent to your home from our satellites in space. The satellite
dish receives these signals and sends them to your receiver, which then
displays the programming on your TV.

Are all TELUS Satellite TV channels digital?

Yes, all TV channels on TELUS Satellite TV are delivered in a digital format.

What is High Definition (HD) and how can I get it?

High Definition (HD) TV delivers the best picture and the best viewing
experience. You will see more detail and enjoy a sharper, clearer and
more vibrant picture than you would with standard definition TV. Watch
your favourite shows in true widescreen and see 45% more of the picture
compared to standard definition. Plus, enjoy rich, resonant sound through

5.1 Dolby® Digital surround sound. To experience HD you will need an HD
TV, HD receiver and a subscription to HD channels. Your TELUS receiver is
HD ready and HD channels are included in all TELUS Satellite TV packages
so if you have an HD TV you are ready to enjoy the HD TV experience.

Will I be able to watch digital TV on my existing TV?

TELUS Satellite TV receivers have RCA, S-Video, component and HDMI
outputs. If your TV has one or more of these inputs, you will be able to
enjoy digital TV on your existing TV. However, if your TV only has a coaxial
input, you will need an RF remodulator to convert the signal from your
TELUS Satellite TV receiver to a coaxial output for your TV.

Do I need to purchase any new equipment to receive digital TV

from TELUS?

A receiver is needed for each TV you wish to receive TELUS Satellite T V
service on. You have the option to either rent or purchase your receiver;
both include all of the necessary cables to receive TELUS Satellite TV.

Can I purchase or rent additional receivers?

You can rent or purchase a maximum of 6 receivers per account.

Will plugging in my receiver(s) interrupt my home phone or

Internet service?

No. However, you can’t order a movie if your home phone is in use.

What if I can’t use my phone jack because there‘s already a phone

plugged into it?

A phone splitter will allow you to plug 2 cables into the same phone jack.
Phone splitters are available at most electronics and hardware stores.

Why are my HD channels not working?

Although you may currently have an HDTV that’s designed to receive HD
programming, you will need to subscribe to HD channels in order to receive
them. To subscribe to HD channels, please call 310-MYTV (6988).

How can I monitor what my children are watching when I am away

from the TV room?

Locks allow you to select and block programs from being viewed. This
feature is an effective tool in protecting children from viewing content
that you feel is inappropriate. Once you have set a password, you have
complete control over what is blocked. If you block content by rating, then
all programs that have that rating and higher will be blocked.

What should I do if I have problems with my TELUS Satellite TV

service?

Please see the troubleshooting section on pages 67 to 69 in this guide as
there may be an easy fix. If this does not solve the problem, try resetting
your receiver; if the problem persists, please contact us at 310-MYT V (6988).

Will I need a PIN to order Pay Per View events?
You will only be asked for a PIN when ordering adult PPV events. If you
have forgotten your PIN, please call 310-MYTV (6988). You’ll also need the
PPV event ID, which can be found by pressing Info on your remote when
the desired event is highlighted onscreen.

What should I do with my TV receiver when Daylight Savings Time

takes effect?

Please turn off your receiver by pressing the Power button (be sure the
green light on the front panel of the receiver is off) and leave it turned off for
at least 30 minutes. This will allow your receiver to update.

How many favourites lists can I create?

You can create up to 4 additional favourites lists that include your most
watched channels.

How can I order another remote control?

You can order another TELUS T V® remote control by calling 310-MYTV (6988).
A new remote control will be shipped to you within a few days. Charges
may apply.

What are the advantages of adding an external hard drive to

my receiver?

Your receiver instantly becomes a Personal Video Recorder (PVR) with
the capacity to store hours of programming. Everything you record will be
stored on the external hard drive for you to watch at your leisure. As an
additional bonus, your interactive programming guide will also be increased
from a 2-day view to 9 days.

How do I add PVR functionality to my digital receiver?

If you purchase an external hard drive, you can upgrade your HD receiver
to an HD PVR. Just plug it into your receiver and you’ll have the power to
pause, replay and record live TV with the touch of a button. Plus, you’ll be
able to find your favourite shows up to 9 days in advance instead of the
standard 2.

74

Frequently Asked Questions (FAQs)

How much storage capacity does my external hard drive have?

It depends on the size of external hard drive you have:

External hard drive Hours of SD recording Hours of HD recording

250 GB 248 33

320 GB 319 43

500 GB 500 65

750 GB 750 10 0

1.0 TB 1000 133

Note – these times are approximate.

How many external hard drives can I attach to my receiver?
You can attach just one at a time.

Can I transfer my external hard drive between receivers?
Yes, you can but please remember that all the receivers must be under
the same account name. Plus, you can only transfer an external hard drive
from a 6131 receiver (this is the one you have) to other 6131 receivers.

Will I need to reset my PVR timers every time I reconnect my

external hard drive?

No, the PVR timers are stored on the external hard drive and will
automatically resume when you reconnect the external hard drive.

Where should I put my external hard drive when I’m using it?

It can get very hot while it’s on so, keep it in an open area, ensuring none
of the cooling vents are blocked.

Should I turn off my external hard drive when I turn off my receiver?

No, it’s not advisable, as it’ll mean the PVR function is switched off.

How do I disconnect my external hard drive?

In the My PVR menu select Remove PVR. Unplug the external hard drive
when the onscreen pop-up window indicates it is safe to do so. The
receiver will then restart.

What do I do if I’m having technical problems with my external

hard drive?

Please contact the manufacturer of the external hard drive for advice.

Want more information?

C

all 310-MYTV (6988), or visit telus.com/tv.

How to contact TELUS

If you have any questions, please call

If you have any comments or feedback, please email

310-MYTV (6988)

.

[e-mail]

.

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TELUS Satellite TV Terms of Service

This is an agreement between you and TELUS Communications Company (“TELUS”).
It sets out the terms and conditions that apply to your use of the direct-to-home
(“DTH”) television and audio broadcast Programming service, any DTH Equipment
provided to you for use with such services, as well as any associated installation,
support and maintenance services associated with such services, if any (collectively,
the “Services”). This agreement, together with TELUS rules and policies applying to
the use of the Services, form the agreement between you and TELUS for the Services
(the “Agreement
until you have accepted the terms of this Agreement. Unless otherwise agreed, by
having an IRD activated onto the Service to receive and use the Services, you are
accepting and agreeing to the terms of this Agreement. IF YOU DO NOT AGREE TO
THE TERMS OF THIS AGREEMENT, YOU MAY NOT USE THE SERVICES.

”). TELUS will not have a binding Agreement with you for the Services

1. Introduction

The words “you” and “Subscriber” refer to you, as a residential subscriber of the
Services and Programming in Canada and person whose name appears on
the Statement. By requesting, viewing or paying for any Programming, you are
deemed to have agreed to the terms and conditions of this Agreement unless you
immediately contact our Customer Service Centre to cancel your subscription to
the Programming.

2. Definitions

In this Agreement (in addition to other terms defined herein), the following terms have
the following meanings:

“Authorization Device” means a device inserted, embedded or incorporated into
an IRD, including a Smart Card, that authorizes the reception of Programming and
includes any software embedded therein;

“Bell TV

” means Bell ExpressVu Inc., in its capacity as general partner of Bell

ExpressVu Limited Partnership;

“Customer Service Centre” means the TELUS customer service centre;

“DTH Equipment” means the DTH equipment used to receive the Programming,
including, without limitation, the satellite equipment comprising the IRD, Authorization
Device, satellite antenna and remote control;

“TELUS”, “we”, “us”, or “our” means, and where the context requires, any successor
company or entity, and its respective affiliates, and the officers, directors, employees
or authorized agents of the foregoing;

“TELUS Account” or “Account” means the account opened by you to receive
Programming;

“IRD” means the integrated receiver and decoder: this is the television set-top
box that decodes the video and audio programs as they come into your television
from the dish antenna;

“Programming” means, as the context requires, any or all of the programming,
subscription programs, programming packages, Pay Per View services, interactive
weather services, à la carte programs, and any other services provided to you from
time to time, as part of the Service;

“Smart Card” means the conditional access card inserted or incorporated into the
IRD, which card is owned and used to authorize reception of Programming and
includes any software embedded therein; and

“Statement

” means the statement of your Service account.

3. Terms and Conditions – General

The terms and conditions of this Agreement and the rates, charges, fees and
Programming may change from time to time. TELUS will notify you in advance of
any change, and the effective date of that change, so that you may, as your sole and
exclusive remedy, cancel your subscription and pay applicable cancellation charges
if you don’t agree. The notice may be provided to you on or with your Statement or
by any other written notice that will likely come to your attention. If you fail to cancel

your subscription to the TELUS Service within 30 days of notice of any change and/
or if you continue to receive the Programming, you will be deemed to have accepted
such change. If we change the contents of any Programming, you agree that we
have no obligation to replace or supplement the Programming previously offered that
has been deleted, rearranged or otherwise changed or give you any credit or refund.
The provisions of this Agreement will continue to apply to any issue related to this
relationship after termination or cancellation of this Agreement.

4. Your Use of the DTH Equipment

a) The IRD Receiver/Decoder Unit

Your right to receive and view the Programming is granted only for IRDs situated

in Canada that have been authorized to receive such Programming. Your IRD will
not operate without an Authorization Device. TELUS reserves the right to verify
remotely or by contacting you directly that the service address is located in Canada
and that all active IRDs on your Account are located at the one address listed on
your Account as your “service address”. If you violate this or any other provision
or policy, TELUS may disconnect your access to the Programming immediately
without notice. You are responsible for all Programming that is ordered for your
IRD. If you have concerns about other persons ordering Programming for your
IRD without your authorization, request a personal identification number (PIN) for
your Account, which will be used by our Customer Service Centre to help prevent
unauthorized Programming orders. You may also contact our Customer Service
Centre to determine if any particular IRD model is compatible with all Programming
in which you are interested. TELUS may, in our sole discretion, for technological,
network or other reasons require a migration, recall, substitution or replacement
of all or any part of the DTH Equipment upon notice to you and on the terms
and conditions specified in our notice. Any replacement DTH Equipment will be
deemed to be the DTH Equipment referenced in this Agreement.

b) Programming requires telephone connection

Each IRD must be directly and continuously connected to the same operating

telephone service associated with your Account, unless TELUS otherwise expressly
approves prior to activation. Connection to an operating telephone service is a
condition of our granting you the right to receive and view the Programming and we
may, in our sole discretion, disconnect some or all Programming if we determine
that the IRD is not connected in this manner. We may verify the location of your IRDs
remotely or by contacting you directly. If TELUS is unable to contact you to perform
this verification, it may limit signal reception to a single receiver to a household
containing multiple receivers.

c) Minimum level of Programming required

As a condition of our granting you the right to receive and view the Programming,

you must subscribe to and maintain a minimum level of Programming specified by
TELUS when you subscribe to the Service. In addition, unless we agree otherwise,
the minimum period of time that you must continue to subscribe to at least the
minimum level of Programming (and pay for it) is 30 days. Please visit telus.com/
tv for information regarding the current minimum level of Programming required.

d) Authorization Devices

Authorization Devices, including Smart Cards, are non-transferable. Your

Authorization Device will work only in the IRD with which it was packaged or
activated. Notwithstanding that the Authorization Device was packaged with your
IRD (whether purchased or rented), all Authorization Devices are and remain the
property of Bell TV and any tampering or other unauthorized modification to an
Authorization Device may result in, and subject you to, legal action, or any other
action as set out in this Agreement. If you attempt to use that Authorization Device
with any other IRD without our authorization, we may terminate your right to receive
and view the Programming. We may require that you return the Smart Card to us if
it is defective or damaged, prior to providing a replacement Smart Card to you. In
addition, we may require that you return the Smart Card to us if you terminate your
Account, and failure to do so will result in a recovery charge being assessed against

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you. We may, in our sole discretion, implement a mandatory recall, substitution or
replacement of existing Authorization Devices, by notice to you that we will substitute
or replace, at our expense, the existing Authorization Device in your possession and
deliver to you a replacement Smart Card. You shall, within 7 days of our notice to
you of the recall, return the recalled Smart Card and activate the replacement Smart
Card. We will charge $100 to your TELUS Account for each recalled Smart Card in
your possession, which amount will be credited to your Account once you activate
the replacement Smart Card.

e) Liability for unauthorized use

If the Smart Card in the IRD you own or rent is destroyed, lost, stolen or

otherwise removed from your premises without your authorization, you must
notify our Customer Service Centre immediately to avoid liability for payment
for any unauthorized use or reception of Programming. You will not be liable for
unauthorized use after we have received your timely notification.

f) Additional IRDs in the same household

It is a condition that any additional IRD/Smart Card combination(s) rented or

purchased and activated to receive the same Programming as your initial IRD/Smart
Card must be located at the service address listed on your Account and must be
continuously connected to the same operating telephone line. We may, in our sole
discretion, disconnect the Programming if you activate additional IRDs in breach of
this requirement. The activation of any new additional IRDs/Smart Cards is subject
to the additional IRD fee described in Section 5(d), if applicable. You may activate up
to a maximum of 5 additional IRDs on your Account at any time. If you require more
than 5 additional IRDs, you must open a new separate TELUS Account to activate
such additional IRDs and you will be billed separately for the services received
through those additional IRDs.

g) Vacation Properties or Secondary Locations

Section 4(a) applies to you even if you order the Programming for a secondary

location, vacation property or mobile unit, such as a camper, boat or recreational
vehicle. You may not, under any circumstances, including vacation properties,
maintain multiple IRDs on one TELUS Account that are active at different locations
simultaneously. If an IRD is installed in a mobile unit such as a camper, boat or other
recreational vehicle, you are only permitted to have one IRD active on that Account.

5. Rates, Fees and Charges

a) Introduction

Programming rates, fees and charges are charged in accordance with this

Agreement. Other rates, fees and charges, or changes to the amount of existing
rates, fees and charges, may apply from time to time upon advance notice to you
(see also Section 3). Our rates, fees and charges for Programming are available
upon request from the Customer Service Centre. If you have any concerns contact
our Customer Service Centre.

b) Billing policies, Statements and payments

You shall pay in full all amounts billed for Programming and all taxes, fees and

other charges, if any, which are now or may in the future, be assessed on the
Statement for Programming and any other services you receive from us.
We will bill you each month in advance for your Programming and rental charges.
(Usage-based Programming will be billed in arrears.) All bills are due upon receipt.
Bills made available through the Internet are received when they are posted. Charges
not paid before the end of the grace period shown on your bill are assessed a late
payment charge at the prime rate of the Bank of Montreal plus 7%, converted to a
monthly compound rate and rounded up to the nearest quarter percentage point,
calculated from the due date, which you must pay in addition to all other amounts
owing to TELUS. Administrative and collection charges may apply, in accordance
with TELUS rules and policies, if your Account goes into arrears, including as a result
of returned or rejected payments or your failure to inform TELUS of any change to
your Account information for pre-authorized payments. If you subscribe to a pre-

authorized payment method, you waive pre-notification of the amounts and dates
of debits from your Account. TELUS may require you to make interim payments for
non-recurring charges you have incurred in the period between two monthly bills,
for such Services as are identified to you with the demand for payment. The grace
period for the payment of charges so identified expires 3 days after you receive
the demand for payment. You are responsible for maintaining a minimum spend of
$37.56 per month on Programming and LPIF contribution, excluding any Pay Per
View services, interactive services, bundle discount and all account administration
fees.

c) Termination of Programming by TELUS

If you do not pay in full all amounts owing as shown on your Statement within 30

days after the date when payment is required, or if you fail to comply with any of
your obligations under this Agreement at any time, in addition to our other rights and
remedies, we have the right to disconnect your Programming, in our sole discretion,
without notice or demand to you. We also reserve the right, without notice or
demand, to take whatever steps are necessary to disable or modify the software in
your IRD and/or Authorization Device if you breach any of your obligations under this
Agreement, including receiving Programming that you have not paid for, in whole
or in part.

d) Additional IRD Fee

f you initially or subsequently activate more than one IRD on your Account, you

may be charged an account administration fee by TELUS for the activation and
continued use of multiple IRDs/Smart Cards on your Account. TELUS may reduce
or eliminate this fee if you subscribe to specific combo programming packages or if
you are renting IRDs from TELUS.

e) Reconnection Fee

TELUS charges an account administration fee to reactivate an IRD that was

permanently deactivated upon your request, or where you transfer or assign
ownership of the IRD or otherwise transfer or assign responsibility for payment of an
existing TELUS Account, in all cases with prior written consent from TELUS.

f) Digital Service Fee

You shall pay to TELUS a monthly recurring digital service fee. This monthly recurring

fee, which relates to costs incurred in operating the network and maintaining
and/or upgrading technological platforms, may be reduced or eliminated
by TELUS, in its discretion, if you subscribe to specific combo programming
packages or based on the technological platform used to deliver Programming
to you.

6. Your Termination or Suspension of Programming

a) If you want to terminate all or a portion of your Programming

(i) Downgrading your Programming: You may terminate or downgrade the

reception of any part of your Programming by notifying our Customer Service
Centre, only if these two conditions are met: (x) any continuing Programming is
subject to the minimum Programming requirements set out in Section 4(c); and (y)
your Account is in good standing with all payments up to date. The Programming
you request to be terminated will be deactivated effective as of the next billing cycle
date after receiving your notice. Since you would have paid for the Programming
you are terminating or downgrading in advance up to the next billing cycle date,
no credit or refund will be payable in respect of such terminated or downgraded
Programming. In addition, no deactivation fee will be payable in such case.
However, if you are a subscriber and you attempt to downgrade your Programming
below the minimum Programming commitment you have agreed to, certain fees or
charges may be applicable.

(ii) Terminating or cancelling your Programming: You may terminate the

reception of all of your Programming by notifying our Customer Service Centre. All
the Programming you receive will be deactivated on the 30th day after receiving
your notice to cancel. However, if you are not a month to month subscriber, and

77

you attempt to deactivate all of your Programming, certain fees or charges may be
applicable. If you are entitled to a credit for any amount in excess of $10, TELUS
will send you a cheque for that refund amount upon your request, but we will
not provide any refund or credit for an amount of less than $10. If you have any
questions regarding the return process, please call 310-MYTV (6988).

(iii) Outstanding Balance: If you cancel your right to receive and view any

Programming, you are still responsible for payment of all outstanding balances
accrued up to the date of termination.

b) If you want to temporarily suspend your Programming

You may temporarily suspend your right to receive and view the Programming

at any time by contacting TELUS at 310-MYTV (6988), provided that your
Programming is suspended for a minimum period of 6 consecutive weeks,
and not greater than 7 consecutive months. TELUS charges an account
administration fee. Upon reactivation, the minimum 1 month service requirement
set out in Section 4(c) will apply. If you fail to call and reactivate your Account
at the end of the permitted 7 month period, your Account will automatically be
reactivated, billing will be resumed and you will receive the Programming you
were receiving prior to its suspension. If you have temporarily suspended your
Programming and decide during that time to terminate or downgrade your
Programming pursuant to Sections 6(a) (i) or (ii) as applicable, your Account will
automatically be reactivated prior to any such requested change taking effect
so that the terms and conditions of Sections 6(a) (i) or (ii), as applicable, shall
apply to your request to terminate or downgrade your Programming. You may be
required to continue the payment of all rental and other fees applicable to you
under this Agreement or other agreement with TELUS relating to your receipt of
the Programming.

c) Your transfer of Account or DTH Equipment

If you are renting DTH Equipment from TELUS, you may not, without TELUS’ prior

written consent, transfer or assign your rights to the DTH Equipment to another
person. Also, if you own or rent your DTH Equipment, you may not assign or transfer
your rights to the Programming without our prior written consent. If you do, we
may deactivate your Programming. You shall notify us immediately, but in any event
not more than 5 days, after you move, sell, give away or otherwise transfer any
part or all of your DTH Equipment to anyone else. You are considered to be the
registered owner or lessee of your DTH Equipment listed on your Account, as the
case may be, and beneficiary of the rights in the Programming until we receive such
notice, and consent to the transfer of the DTH Equipment or Programming that you
requested and you may be liable for any charges or fees incurred by the use of your
DTH Equipment by anyone else up to the time that it is transferred. To transfer your
DTH Equipment to another person or TELUS Account, an administration transfer fee
will be applied to the TELUS Account of the new owner.

d) Security Deposit

TELUS may require a security deposit from you (i) before the Services are provided,

if you do not have a satisfactory credit history with TELUS or do not provide other
proof of creditworthiness satisfactory to TELUS, or (ii) at any time this Agreement
applies, if you have an unsatisfactory credit rating with TELUS as a result of your
payment practices, or (iii) if you clearly present an abnormal risk of loss. Interest on
any security deposit required by TELUS, at a rate equal to the rate established on
January 1 and July 1 of each year for daily interest savings accounts at a chartered
Canadian bank, shall be credited to your Account monthly. TELUS may apply any
portion of the security deposit against unpaid charges on your Account at any
time and, upon termination of this Agreement or where the conditions justifying the
security deposit no longer apply, will refund any outstanding security deposit, with
accrued interest, retaining only the amount then owing on your Account.

e) Term and Rates

At the end of the minimum term, if any, your TELUS Service will continue until

(i) you terminate this Agreement upon a thirty (30) day notice to TELUS, or (b)

TELUS terminates this Agreement as permitted herein (“Term”). Please note that
all Programming, programming rates, packaging, fees and charges for other
miscellaneous features or services, system access, late payment charges,
termination or cancellation charges may change over the Term. Taxes are, in all
cases, extra.

7. Limitation of Liability and Furnishing of Programming

a) Exclusion of Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS OTHERWISE

EXPLICITLY AGREED TO BY TELUS, ITS AFFILIATES, ITS SUPPLIERS (INCLUDING
TELESAT CANADA AND BELL TV), AND THE EMPLOYEES, DIRECTORS,
OFFICERS AND REPRESENTATIVES OF THE FOREGOING WILL NOT BE LIABLE
FOR THE DTH EQUIPMENT, THE SERVICES OR ANY INTERRUPTIONS IN
PROGRAMMING OR LIABLE FOR ANY DELAY OR FAILURE TO PERFORM, IF
SUCH DELAY OR NON-PERFORMANCE ARISES IN CONNECTION WITH ANY
ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER FAILURE, SATELLITE
FAILURE OR MALFUNCTION, FAILURE TO REPLACE EXISTING TECHNOLOGY,
ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR
REASONABLE CONTROL. WE MAKE NO WARRANTY, EITHER EXPRESSED
OR IMPLIED, REGARDING THE DTH EQUIPMENT, THE SERVICES OR THE
PROGRAMMING PROVIDED TO YOU AND ALL SUCH WARRANTIES ARE
EXPRESSLY EXCLUDED. IN NO EVENT SHALL WE HAVE ANY LIABILITY FOR
SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL
DAMAGES, OR FOR ECONOMIC LOSSES (REGARDLESS OF THE THEORY
OF LIABILITY ASSERTED, INCLUDING NEGLIGENCE) RELATING TO THE
DTH EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO
FURNISH ANY PROGRAMMING TO YOU OR FROM ANY FAULT, FAILURE,
DEFICIENCY OR DEFECT IN THE SERVICE OR PROGRAMMING FURNISHED TO
YOU. IN NO EVENT SHALL TELUS, ITS AFFILIATES, THE DIRECTORS, OFFICERS
AND REPRESENTATIVES OF THE FOREGOING OR ITS SUPPLIERS AND BELL
TV’S LIABILITY TO SUBSCRIBER (REGARDLESS OF THE THEORY OF LIABILITY
ASSERTED, INCLUDING NEGLIGENCE) EXCEED THE TOTAL VALUE PAID TO
TELUS BY SUBSCRIBER FOR PROGRAMMING IN THE MONTH PRECEDING
YOUR CLAIM. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY RESTRICTIONS
ON VIEWING BY YOU, OTHER MEMBERS OF YOUR HOUSEHOLD, OR YOUR
OR THEIR INVITEES, AND WE SHALL HAVE NO LIABILITY TO ANYONE DUE TO,
OR BASED ON, THE CONTENT OF ANY OF THE PROGRAMMING FURNISHED
TO YOU.

b) Acknowledgement re: DTH Equipment

YOU ACKNOWLEDGE AND AGREE THAT: (i) TELUS AND BELL TV, ARE NOT

THE MANUFACTURER, DISTRIBUTOR, INSTALLER OR RETAILER OF YOUR
DTH EQUIPMENT, AND THEREFORE HAVE NO LIABILITY WHATSOEVER
FOR SUCH EQUIPMENT, INCLUDING IF THE SOFTWARE IN YOUR IRD OR
AUTHORIZATION DEVICE BECOMES DISABLED OR MODIFIED DUE TO THE
CIRCUMSTANCES OUTLINED IN SECTION 5(c) OR UPDATED OR UPGRADED
AS OUTLINED IN SECTION 4. ANY RIGHTS AND REMEDIES WITH RESPECT
TO THE DTH EQUIPMENT CAN BE FOUND IN THE LIMITED WARRANTY
ACCOMPANYING THE DTH EQUIPMENT AND MUST BE HANDLED DIRECTLY
IN ACCORDANCE THEREWITH; (ii) YOUR IRD AND AUTHORIZATION DEVICE
CONTAINS SOFTWARE THAT IS UNDER LICENCE TO, OR OWNED BY, BELL
TV. YOUR LICENCE TO USE THIS SOFTWARE IS LIMITED TO RECEIVING AND
VIEWING PROGRAMMING ON THE TELUS SERVICE IS AUTHORIZED ONLY
AND FOR NO OTHER PURPOSE. IF TELUS OR BELL TV HAS REASONABLE
GROUNDS TO BELIEVE THAT YOU ARE RECEIVING UNAUTHORIZED
PROGRAMMING, IN WHOLE OR IN PART, OR USING THE SOFTWARE FOR
ANY OTHER UNAUTHORIZED PURPOSE, TELUS AND/OR BELL TV RESERVES
THE RIGHT TO MODIFY OR DISABLE THE SOFTWARE IN YOUR IRD AND
SMART CARD. WARNING: IF THE SOFTWARE IN YOUR IRD AND/OR SMART
CARD IS DISABLED OR MODIFIED, YOUR RECEIVER MAY NOT FUNCTION
PROPERLY. YOU MAY NOT MODIFY, TEST, REVERSE ENGINEER, DECOMPILE,

78

TAMPER OR ACCESS THIS SOFTWARE FOR ANY REASON WHATSOEVER;
(iii) TELUS AND/OR BELL TV RESERVES THE RIGHT, FROM TIME TO TIME
TO UPDATE, REPLACE OR UPGRADE THE SOFTWARE IN YOUR IRD AND
AUTHORIZATION DEVICE (BY SWAP, REPLACEMENT, RECALL OR OTHERWISE)
TO ENSURE THAT IT AND YOUR DTH EQUIPMENT THAT YOU EITHER OWN OR
ARE RENTING FROM TELUS WILL REMAIN COMPATIBLE WITH AND FUNCTION
PROPERLY WITH ANY TECHNOLOGICAL ADVANCES OR IMPROVEMENTS
MADE TO THE SERVICES. IN CERTAIN CIRCUMSTANCES, IT MAY BE
NECESSARY TO MODIFY OR REMOVE SOME SOFTWARE FEATURES TO
INTRODUCE NEW FEATURES AND TO ENSURE YOUR IRD AND AUTHORIZATION
DEVICE REMAINS COMPATIBLE WITH SUCH TECHNOLOGICAL ADVANCES OR
IMPROVEMENTS.

c) Programming availability

All Programming is provided on a “subject to availability” basis. Certain Programming,

including sports events, may be “blacked out” in your area of reception from time
to time at the request of the programmer for copyright or other reasons. If you
circumvent or attempt to circumvent any of these blackouts, you may be subject
to legal action. Programming may also be subject to temporary interruption due to
natural phenomena such as thunderstorms. TELUS will not refund charges for the
blackout period or temporary interruptions. In addition, TELUS, BELL TV, THEIR
RESPECTIVE AFFILIATES AND THE DIRECTORS, OFFICERS, EMPLOYEES AND
REPRESENTATIVES OF THE FOREGOING OR ITS SUPPLIERS, (INCLUDING
TELESAT CANADA), WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE WHICH
YOU SUFFER AS A RESULT OF ANY SUCH BLACKOUT OR TEMPORARY
INTERRUPTION. However, if TELUS causes a material interruption of Programming
that is not related to natural phenomena or causes outside of its control, TELUS
will provide a credit or refund, at your request, for the Programming interruption
period. For greater certainty, no credit or refund will be provided for Programming
interruptions resulting from TELUS disabling or modifying the software in an IRD
and/or Authorization Device pursuant to Section 5(c) of this Agreement, or if TELUS
can no longer provide any particular Programming for any reason.

d) Private viewing

The right we provide you to receive and view the Programming is for your private

home viewing, use and enjoyment. You will not receive, view or exhibit the
Programming outside of your private residence. The Programming may not be
rebroadcast, transmitted or performed in any form, and no admission charged, or
any other consideration received, by or for the benefit of Subscriber from any third
party in return for allowing such third party to listen to or view any Programming
provided by us.

e) Warning against piracy

It is against the law to receive the Programming, or any portion of the Programming,

without paying for it (unless permitted to do so by TELUS). Doing so may result
in civil or criminal penalty. TELUS also reserves the right to take any other action
to prevent the reception of its Programming without payment to, or authorization
by, TELUS, including the right to modify or disable, or cause the modification or
disabling of, the software in the IRD and Authorization Device in accordance with
Section 5(c) of this Agreement.

f) Additional rules for Pay Per View (“PPV”) Programming

Unless otherwise indicated by TELUS at the time you place your order for PPV

Programming, all sales of PPV Programming are final. If TELUS is unable to provide
any PPV Programming that you have ordered, TELUS shall credit you the amount
for that PPV Programming. TELUS shall have no other liability for cancelled events
or failure to provide any PPV Programming. Certain PPV Programming may only be
ordered if you also subscribe to other prerequisite channels on the TELUS Service.
You shall indemnify and hold harmless TELUS from any claims, liabilities, losses or
damages resulting from your use of PPV Programming in contravention of Section
7(d) or 7(e) of this Agreement. PPV Programming also includes season based
sports PPV programming packages where a customer may have access to all

or many games in a season of a professional sports league. Once you subscribe
to a season based sports PPV programming package, your subscription is an
ongoing one and will continue from season to season. To cancel, you must call
310-MYTV (6988) before the start of the next season since there are no refunds
once a season has started.

8. Privacy

You agree that TELUS may continue to collect, use and disclose personal

information about you for the purposes identified in the TELUS Privacy
Commitment (as it may be amended from time to time), which can be viewed
at www.telus.com. Those purposes are: 1. to establish and maintain a
responsible commercial relationship with you and to provide ongoing service;

2. to understand your needs and preferences; 3. to develop, enhance, market
or provide products and services; 4. to manage and develop our business and
operation; and 5. to meet legal and regulatory requirements. When providing
the DTH Services to you, TELUS will be acting as the agent of Bell TV, their
successors and assigns, and must collect and share personal information
about you to Bell TV. Information about Bell’s privacy policies is available at
www.bell.ca/privacy. You also agree that, for the purposes identified above,
TELUS may share your personal information on a confidential basis with third party
service providers. You acknowledge that if any such service provider is located
in the U.S. or other foreign country, your personal information may be processed
and stored in that country and may be accessed by the governments, courts,
and law enforcement or regulatory agencies of that country under its laws. More
information about TELUS’ privacy practices is available at the above Web site. If
you have any questions or concerns about these privacy practices, you may call
1-800-567-0000 or send an e-mail to [e-mail].

9. Miscellaneous Provisions

a) Applicable Law and Enforceability

TELUS is a federally-regulated undertaking and as such, this Agreement, including

all matters relating to its validity, construction, performance and enforcement, shall
be governed by applicable federal laws and regulations of Canada and only those
provincial laws and regulations applicable to it. These terms and conditions are
subject to amendment, modification or termination if required by laws or regulations.
Each provision of this Agreement shall be construed as separable and divisible
from every other provision and the enforceability of any one provision, or portion
thereof, shall not limit the enforceability, in whole or in part, of any other provision
hereof. If any provision in this Agreement is declared to be illegal or in conflict with
any applicable law or regulation, that provision may be deleted or modified, without
affecting the validity of the other provisions. The term “including” means including
without limitation. The benefit of any provision limiting liability in favour of TELUS may
be exercised by Bell TV or extended to include Bell TV.

b) Change of name, address or telephone number

You shall give us prompt notice of your change of name, mailing address,

residency, address, telephone number and other relevant information by notifying
our Customer Service Centre. Notices are deemed to have been received when
they arrive at our Customer Service Centre.

10. Equipment

a) Equipment

All DTH Equipment not owned by you must be returned to TELUS upon termination

of this Agreement for any reason. TELUS may charge you for all work and
equipment supplied in order to extend existing TELUS network facilities to your
premises, including any expenses incurred to secure rights of way, access and
occupancy. TELUS is not responsible for the maintenance or repair of facilities or
equipment owned by you, and does not guarantee that the Services will operate
with all television sets, remote controls, home theatre components or other audio/
visual equipment. The Services require electrical power to operate, which you must

79

supply at no charge to TELUS, and you acknowledge and accept that you may
lose service during a power outage unless you supply, install and maintain at your
own expense a battery backup power system. You agree to provide TELUS agents
and employees with access to the property and premises where the Services
are provided in order to inspect the facilities and equipment used to provide the
Services and to perform maintenance work. TELUS will provide reasonable notice
of any such inspection or maintenance work on your premises, except in cases of
emergency. You hereby agree not to sell, transfer, lease, assign any interest in, or
encumber all or any part of any TELUS-owned equipment that has been provided
for your use as part of the TELUS Services.

b) Purchased Equipment Subsidy

If you purchased the IRD or other DTH Equipment you use to receive the Services,

you agree that TELUS has subsidized the purchase price for such DTH Equipment
you use to receive the Services on the understanding that you will: (a) become
a subscriber of the Service for the period you agree to when you subscribe for
the Services and (b) activate the IRD with TELUS to receive the Service at the
address you provide to us when you subscribe for the Service within 60 days of
the date of purchase of the IRD. FAILURE TO ACTIVATE YOUR IRD WITHIN THIS
60 DAY PERIOD MAY RESULT IN A TELUS ACCOUNT BEING OPENED IN YOUR
NAME AND A CHARGE BEING APPLIED TO EITHER YOUR TELUS ACCOUNT OR
YOUR CREDIT CARD IN THE AMOUNT OF $299 FOR EACH NON-ACTIVATED
RECEIVER. You agree that these charges represent a reasonable estimate of
damages suffered by TELUS as a result of your failure to activate the receivers, or
any of them, within the 60-day period.

c) Early Termination

If you choose to terminate your service (or if TELUS terminates your service for

cause) prior to the end of your term commitment, you will be required to pay (as
liquidated damages and not as a penalty) a cancellation fee of $10.00/month for
every month remaining in contract, in addition to all other amounts then due to
TELUS.

d) Not a New Subscriber

You acknowledge and agree that the instant rebate given on the purchase of your

IRD is for new subscribers to Service only. If following the activation of your IRD, it is
determined that, when you subscribed for the Service, you had been a subscriber
of the Service in the last six (6) months, you shall be deemed to be in material
breach of this Agreement and TELUS may charge your TELUS Account the amount
of $200, which amount is a reasonable estimate of damages suffered by TELUS
as a result of your breach.

80

Index

4:3 aspect ratio,

16:9 aspect ratio,

account information,

action, how to cancel,

adult content, hiding,

All Chan list,

All HD list,

All Sub list,

antenna, connecting,

aspect ratio,

audio and video, connecting,

audio, connecting,

Auto Tune timer,

AUX mode,

bars on top and bottom of screen,

batteries, remote control,

browse banner,

Call Display

history,
on your TV,

Check Switch,

closed captioning,

component video cables,

contact information,

Daily Schedule

descriptive video service,

device codes, remote control setup

finding,
scanning, 25
tables, 24,

diagnostics,

Dolby Digital sound,

Dolby Digital/PCM,

end time, extending,

enhanced – full guide with video,

enhanced – partial guide with video,

event ID,

extended – full guide with video,

extended – partial guide with video,

40, 74

16

16

8

21

50

42, 58, 66

42, 58, 66

42, 58, 66

16

16

13

21, 31, 33, 66

23–28

30

53

8, 52

16, 67

55

75

(see also timers), 21, 39

26

68–73

67

56

56

64

11

15

12

54

57

57

16

56

57

external hard drive

18

42
42

49

43

56

60

19

44

56

57

62

47

20

23

48

13

18

58

29, 57

60

60, 61

16

46

46

50, 74

11

49

57

8, 17

75

40

61

74–75

54

51

47

connecting,
removing,
specifications,

factory defaults,

favourites lists

default,
editing,
naming,
selecting,

find

(see search)

forwarding a program,

frame by frame, advancing and reversing,

Frequently Asked Questions (FAQs),

full guide with video – standard, enhanced, extended,

HD format settings,

HDMI connection, cable,

home phone, connecting,

hours of SD and HD recording,

language for descriptive video, changing,

limited mode,

line mode,

linear PCM,

live TV

pausing,
recording,

locks/locking

by channel,
by ratings,
changing password,
creating password,
locking or unlocking front panel,
locking and unlocking your receiver,
parental controls,
Pay Per View channels,

menu(s)

navigating,

21

list of,

onscreen channel order,

onscreen guide,

optical cable,

partial guide with video – standard, enhanced,

extended,

pausing live TV,

Pay Per View (PPV ), 40

locking,
ordering by phone or online,

57

81

Index

ordering with remote,
reviewing purchases,

PCM Only,

Personal Video Recorder (PVR),

phone jack/splitter,

PIN,

Point Dish menu,

program, find by theme,

programs, blocking, 45,

PVR functionality,

RCA cables,

receiver(s)

additional,
controlling, 27
enabling inactivity standby,
front and back views,
resetting,
scheduling updates,

reception

solar interference,
weather interference,

record entire event,

recording

live TV,
options,
programs, while watching recorded content,
using timers,

recurring timer, creating,

reminder timer,

remote control,

controlling an A/V receiver,
controlling other devices,
controlling volume of other devices,
modes,
setup,

reset receiver to factory defaults,

reversing a program,

RF mode,

S-Video cable,

safety instructions,

safety tips,

satellite signal, 8,

screensaver,

search

by title or info, 31
history, 32

56

40, 66, 74

67

62

64

23

23–26, 68–73

56

7

11, 13

74

64

33

14, 15

12

8

40

41

74

16, 67

32

74

60– 64, 74

9, 10

58

8

8

64

60, 61

6

65

64

60–64

59

27

23

28

58

20

33

61

35

65

64

34

64

65–66

33

(see HD format settings)

12

39

63

60, 61

57

57

38, 39

signal, satellite, 8,

skip back & skip forward in a program,

slow motion,

standard – full guide with video,

standard – partial guide with video,

stop recording manually,

surf zones,

text fields,

theme(s),

timer(s)

automatic,
deleting,
editing,
frequency, 33
list,
manual,
options,
priorities,
settings,
special considerations,
sporting events,
Vu! Pass,
when connected to an external hard drive,

troubleshooting,

types of timers,

62

VCR timer,

vertical compression

video, connecting,

Vu! Pass timer,

watching a recording,

37

22

32

37

39

36

34

37

39

33

82

the future is friendly

®

*Ca ll Displa y require s a subscr iption a nd is not available in all area s. †Sub ject to an d limite d by copy right la ws, digi tal righ ts manage ment res trict ions and f ormat ting req uiremen ts. Chan nel lineu p and
packag es are sub ject to ch ange. Dolb y is a regi stered trademar k of Dolb y Labora tories . Vu! is a trade-mark of Bell Canada. TELUS, TELUS TV, TELUS Satellite TV, the TELUS logo and the future is friendly are
trademarks of TELUS Corporation, used under licence. © 2012 TELUS. 01/12