Teltronics Arcata 2826 CIP-D, Arcata 2806 CIP-D User Manual

Arcata

2826/2806 CIP-D

User Guide

This document is the copyright of Teltronics, Inc. and is intended for exclusive use of Teltronics customers. All rights are reserved. Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced, modified, republished, distributed, displayed or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Teltronics, Inc.

The material in this document has been carefully reviewed; however, Teltronics, Inc. neither guarantees nor represents that this document is free of all errors or omissions and reserves the right to make corrections, changes, updates, or revisions to the information contained herein at any time.

The Teltronics and Cerato brand or product names are trademarks/servicemarks of and the exclusive property of Teltronics, Inc. of Sarasota, FL.

Other than those trademarks/servicemarks held by Teltronics, Inc., any other brand and product names referenced in this manual are trademarks or registered trademarks of their respective holders and are used here for informational purposes only.

Part Number: 610-0000-0847 Rev B

Teltronics, Inc.

2511 Corporate Way Palmetto Florida 34221-8478 USA

Visit our web site at www.teltronics.com

UMMARY OF CHANGES 3

SOFTWARE LICENSE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

SUMMARY OF CHANGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

28xx CIP-D Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Quick Tour of the 28xx CIP-D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

PHONE SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

USING THE ARCATA PHONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

ACCOUNT CODE CALLING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

ANSWERING CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

APPOINTMENT REMINDER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

CALLBACK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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CANCEL/HANG UP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

CONFERENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

CONTACT LIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

DIAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

DIRECTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

FORWARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

HEADSET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

HISTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

HOLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

INTERCOM (COM) CALLING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

LINE KEY LABELS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

MUTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

NAVIGATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

PAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

PARK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

PARK PICKUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

PICKUP (Group and Directed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

PRIVACY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

REDIAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

RING TONES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

SPEAKERPHONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

SPEED DIAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

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TIME AND DATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

VIEW EXTENSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

VOICE MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

VOLUME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

WEB CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

TROUBLESHOOTING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

VIEWING PHONE SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

FCC REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

ACCESS CODES AND AUDIBLE TONES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Audible Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

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SOFTWARE LICENSE

TELTRONICS, INC. END USER LICENSE AGREEMENT (10.7.10)

NOTICE: BY DOWNLOADING, INSTALLING, COPYING, ACCESSING, CLICKING ON AN “ACCEPT” BUTTON, OR OTHERWISE USING THE PRODUCT, END USER AGREES TO THE TERMS OF THIS END USER LICENSE AGREEMENT. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF THE END USER, YOU REPRESENT AND WARRANT THAT YOU ARE ACTING ON BEHALF OF THE END USER AND ARE AUTHORIZED TO ACCEPT THIS END USER LICENSE AGREEMENT ON THE END USER’S BEHALF AND THAT YOU HAVE THE FULL AUTHORITY TO BIND THE END USER TO THESE TERMS AND CONDITIONS (SUCH END USER BEING HEREIN REFERRED TO AS “YOU”). IF YOU DO NOT AGREE TO THESE TERMS AND CONDTIONS, DO NOT DOWNLOAD, INSTALL, COPY, ACCESS, OR USE THE PRODUCT; AND WITHIN THIRTY (30) DAYS OF DELIVERY OF THE PRODUCT RETURN THE UNUSED PRODUCT AND PROOF OF PURCHASE TO THE PARTY FROM WHOM YOU PAID THE PRODUCT PURCHASE PRICE AND LICENSE FEES FOR A REFUND, IF ANY OR SELECT THE “DO NOT ACCEPT” BUTTON. YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND SHALL ABIDE BY THIS END USER LICENSE AGREEMENT AND YOU AGREE THAT THIS END USER LICENSE AGREEMENT IS ENFORECABLE LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY YOU.

THE FOLLOWING TERMS AND CONDITIONS OF THIS END USER AGREEMENT AND SEPARATE AGREEMENT(S) INCORPORATED HEREIN BY REFERENCE (COLLECTIVELY, “AGREEMENT”) APPLIES TO

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THE PRODUCTS DESCRIBED HEREIN AND FURNISHED TO YOU BY TELTRONICS OR ITS DISTRIBUTOR OR RESELLER. THE SOFTWARE IS NOT SOLD TO YOU, BUT IS THE PROPERTY OF TELTRONICS AND/OR ONE OR MORE OTHER THIRD PARTY LICENSORS PROTECTED BY COPYRIGHT LAWS AND INTERNATIONAL TREATY. ANY USE OF THE SOFTWARE IS GOVERNED BY THIS AGREEMENT. YOU AGREE THAT YOU ARE LICENSING THE SOFWARE FOR YOUR END USE ONLY AND NOT FOR RESALE OR REDISTRIBUTION.

1. DEFINITIONS. “Product” means equipment, Software, product documentation and associated services furnished to You concerning the use and support of the Product. “Software” means software object code, application interfaces, documentation and any updates, revisions or modification thereto on magnetic tape, diskette, CD-ROM, semiconductor device or other memory device.

2. LICENSE. (a) With respect to all Software of Teltronics and/or its vendors or suppliers which may be furnished to You by Teltronics hereunder, You accept and agree to abide by all the license terms and conditions set forth herein and any other separate license agreements that are specific to, and included in document or shrink wrap form with the shipment of particular Software, or presented in electronic form (including click wrap form) during the loading or installation of such Software. In the event of any conflict between the license terms and conditions set forth herein and any such separate license agreements specific to any particular Software, the license agreements specific to such particular Software shall prevail with respect to such particular Software. All Software furnished hereunder shall be licensed only as set forth herein.

(b) Subject to your compliance with this Agreement including the license obligations pursuant to this Section , and your payment of the applicable license fees, Teltronics grants to You a personal, nontransferable, nonexclusive and revocable license to use the Software solely with the equipment sold to You by Teltronics or its distributor or reseller, or such other equipment as may be authorized by Teltronics to support such use of the Software for your

vi 28xx CIP-D User Guide

own business operation up to the number of concurrent devices and/or ports as may be authorized by Teltronics. You shall not copy the Software except that You are permitted to make one (1) copy of the Software, to the extent that it is made available in a form than is intended to be copied, only for backup purposes, provided that You shall include on such copy the same copyright notice and proprietary marking that appear on the original Software including diskette markings.

(c) You shall (i) not modify, translate, reverse engineer, reverse compile, decompile, recompile, disassemble, port, copy, download or attempt to derive the source code from the Software, and no license to the source code is provided herein; (ii) take all actions necessary to satisfy your obligations under these license provisions including the issuance of adequate instructions and monitoring of all appropriate personnel within your organization to ensure that such personnel satisfy these license obligations; and (iii) promptly return to Teltronics any magnetic tape, diskette, CD-ROM, semiconductor device or other memory device or system and/or Documentation, which has been replaced, modified or updated by Teltronics.

(d) The Software and all copies thereof shall at all times remain the sole and exclusive property of Teltronics or its third party vendors or suppliers, as applicable, and You shall have no title to or interest in such Software and copies thereof. You acknowledge that the Software constitutes valuable trade secrets of Teltronics and its third party vendors or suppliers. You agree to use the Software solely in accordance with license provisions herein and all the terms and conditions of this Agreement and to treat the Software as the confidential and proprietary information of Teltronics. If You sell or otherwise dispose of the media on which the Software is fixed, such Software must be erased or destroyed before any such sale or disposal so that the Software is no longer ascertainable from such media.

(e) If You sell or otherwise transfer or dispose of the equipment which supports the use of the Software in your business operation, or if You fail to comply with any of the terms of this Agreement, all of your rights hereunder to

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possess and use the Software and all copies thereof shall immediately terminate and You agree to promptly return the Software and all copies thereof to Teltronics.

3. PRODUCT CHARGES AND LICENSE FEES. Product charges and license fees paid by You are paid in consideration of the rights granted under this Agreement.

4. TERM. The Agreement is effective upon your acceptance of its terms as herein provided or any use of the Products and shall continue until terminated. You may terminate this Agreement at any time by returning the Software and all copies thereof and extracts therefrom to Teltronics. Teltronics may terminate this Agreement upon the breach by You of any term of this Agreement, and Teltronics shall have the right to injunctive relief enjoining such acts or attempts constituting a breach (in addition to other legal remedies, all of which are non-exclusive). Upon such termination by Teltronics, You agree to promptly return to Teltronics the Software and all copies and extracts thereof. The following provision shall survive any termination of this Agreement: “Limited Warranty,” “Limitation of Liability,” “Governing Law, Venue and Jurisdiction,” “Enforceability,” “No Waiver,” “Export Compliance,” and “Entire Agreement.”

5. LIMITED WARRANTY. The only warranty Teltronics provides with respect to any Product is the written Limited Warranty statement provided with the Product or, if no Limited Warranty statement is provided with the Product, the Limited Warranty Statement available at the following internet address: http://www.Teltronics.com.

DISCLAIMER. EXCEPT AS SPECIFIED IN THE LIMITED WARRANTY STATEMENT SPECIFIED IN THE SECTION ABOVE, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS OR WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE (EVEN IF KNOWN TO TELTRONICS), NONINFRINGEMENT, SATISFACTORY QUALITY OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE

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PRACTICE ARE HEREBY EXCLUDED TO THE GREATEST EXTENT ALLOWED BY APPLICABLE LAW. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE.

6. LIMITATION OF LIABILITY. IN NO EVENT WILL TELTRONICS BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND EVEN IF THEY ARE FORESEEN OR FORESEEABLE. TELTRONICS' MAXIMUM CUMULATIVE LIABILITY RELATIVE TO ALL OTHER CLAIMS AND LIABILITIES, INCLUDING THAT WITH RESPECT TO DIRECT DAMAGES, WILL NOT EXCEED THE LICENSE FEE PAID FOR THE SOFTWARE GIVING RISE TO THE CLAIM OR LIABILITY. THESE DISCLAIMERS AND LIMITATIONS OF LIABILITY WILL APPLY REGARDLESS OF ANY OTHER CONTRARY PROVISION OF THIS AGREEMENT AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, AND FURTHER WILL EXTEND TO THE BENEFIT OF TELTRONICS' SUPPLIERS, DISTRIBUTORS AND RESELLERS AS THIRD-PARTY BENEFICIARIES. EACH PROVISION IN THE AGREEMENT WHICH PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTY OR CONDITION OR EXCLUSION OF DAMAGES IS SEVERABLE AND INDEPENDENT OF ANY OTHER PROVISION AND IS TO BE ENFORCED AS SUCH.

7. GOVERNING LAW, VENUE, AND JURISDICTION. This Agreement will be governed by and construed in accordance with the laws of the State of Florida but without regard to that state’s conflict of laws principles. The parties agree that any action to enforce any provision of this Agreement or arising out of this Agreement or the business relationship between Teltronics and You will be brought in the state or Federal court of competent jurisdiction in the State of Florida. You and Teltronics agree that the United Nations Convention on Contracts for the International Sale of Goods (1980) shall not apply or govern this Agreement, the performance of, or any transaction between the parties under this Agreement. Reasonable attorney fees shall be reimbursed, with respect to the foregoing, to the party who prevails on the merits.

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8. ENFORCEABILITY. If any provision of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions shall in no way be affected or impaired.

9. NO WAIVER. Any non-enforcement of any provision of this Agreement by Teltronics shall not constitute a waiver of such provision or prejudice Teltronics right to enforce such provision.

10. EXPORT COMPLIANCE. The Products including Software, product documentation and technology or direct products thereof ("Products and Technology") are subject to U.S. export control laws and regulations and the export of such Products and Technology is conditioned upon receipt of U.S. Government licenses and approvals. You shall ensure that no Products and Technology shall reach any country where U.S. law prohibits the possession or use of such Items. You shall comply with all export regulations of the U.S. Department of Commerce and shall not transfer any Products and Technology from the country of delivery, or to any facility engaged in the design, development, stockpiling, manufacturing or use of nuclear, missile, chemical or biological weapons, or to any military end-user or for a military end-use, without first obtaining Teltronics’ written approval and all required approvals of the applicable U.S. agencies. Your obligations hereunder shall survive so long as You possess or control the Products and Technology.

11. THIRD PARTY LICENSE AGREEMENTS. A. You acknowledge and agree that installation and/or use of the Software may be subject to activation by license key.

B. Teltronics licenses or may license certain portions of its software from others, inclusive of certain components of the Software that consist of open source software (“GPL Software”) subject to the GNU General Public License, Version 3, June 29, 2007 (the “GNU”), a copy of which will be provided to End User upon its written request to Teltronics, Inc. 2511 Corporate Way, Palmetto, FL 34221. GPL Software is not owned by Teltronics. Notwithstanding anything in this Agreement to the contrary, GPL Software is distributed by Teltronics to End User for End User’s use solely under the terms of the GNU which govern the GPL Software and the copying, distribution, and modification of the GPL Software. Teltronics may also provide SMS (short message services) and

voice services for interoperating with the Software (“Third Party Software/Services”).Teltronics makes no representations or warranties as to such Third Party Software/Services or their operation, except to the extent such third party vendor provides such representation or warranty to Teltronics.

C. Vovida Software License (Version 1.0 Copyright (c) 2000 Vovida Networks, Inc. All rights reserved). Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: (i) Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer;(ii) Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution; (iii)The names "VOCAL", "Vovida Open Communication Application Library", and "Vovida Open Communication Application Library (VOCAL)" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact vocal@vovida.org. (iv) Products derived from this software may not be called "VOCAL", nor may "VOCAL" appear in their name, without prior written permission of Vovida Networks, Inc. (v)THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT ARE DISCLAIMED. IN NO EVENT SHALL VOVIDA NETWORKS, INC. OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF $1,000, NOR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

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12. ENTIRE AGREEMENT. This Agreement and any written agreement executed by Teltronics and You for the supply of the Software and related Products represent the entire agreement between Teltronics and You and supersede all prior oral and written communications, agreements, promises, and understandings concerning the Software and related Products. In the event of any conflict between the terms of any written agreement executed by You and Teltronics and those of this Agreement, the terms of this Agreement shall prevail. Terms and conditions as set forth in any purchase order which differ from, conflict with, or are not included in this Agreement, shall not become part of this Agreement unless specifically accepted by Teltronics in writing.

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TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY CALLING LIMITATIONS AND OBLIGATIONS

(a) Customer, at Customer’s cost, shall be responsible for procuring the supply, implementation, connection and support of any required telephone service including emergency 911 call service over the Internet and/or public switched telephone network (“PSTN”) from one or more third party service providers as required for use of Products including without limitation, VOIP phone and Soft Phone software and hardware furnished by Teltronics or its distributors or resellers (“Products”) for voice over internet protocol (“VOIP”) communications.

(b) Customer are responsible for complying with all laws, rules and regulations applicable to the installation and use of Products (collectively, “Laws”) including without limitation all Laws relating to 911 dialing for emergency service.

(c) 911 dialing to an appropriate public safety answering point (“PSAP”) for emergency service is limited when using a VOIP phone and Soft Phone Product co-located with and connected to the switch Product at Customer’s enterprise location because VOIP communication service may be interrupted, delayed, lost or terminated due to various causes including but not limited to power outage, excessive bandwidth consumption, termination of service with or by the network service provider and/ or other T1 provider, product, equipment, software, system and/or network failures or computer viruses. It is strongly recommended that Customer make alternative 911 dialing available to employees and other individuals at Customer’s enterprise via traditional wire line service over the PSTN.

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(d) Prior to initiating the use of Products in conjunction with any IP network including Internet telephone service for VOIP communications, Customer shall notify, in writing, each employee and any other person authorized to use the Products for such VOIP communications (individually and collectively “User(s))” of the following limitations:

911 DIALING TO AN APPROPRIATE PUBLIC SAFETY ANSWERING POINT (“PSAP”) FOR EMERGENCY SERVICE IS NOT AVAILABLE WHEN USING ANY PORTABLE VOIP PHONE OR SOFTPHONE PRODUCT AT A STREET ADDRESS THAT IS DIFFERENT FROM THE STREET ADDRESS OF THE END USER’S ENTERPRISE WHERE ITS SWITCH IS LOCATED AND CONNECTED VIA AN IP NETWORK CONNECTION TO THAT REMOTE LOCATION. DO NOT USE SUCH PORTABLE VOIP PHONE OR SOFT PHONE PRODUCT AT THE REMOTE LOCATION TO PLACE 911 EMERGENCY CALLS BECAUSE SUCH PORTABLE VOIP PHONE OR SOFT PHONE IS NOT CAPABLE OF COMMUNICATING THE STREET ADDRESS OF THE REMOTE LOCATION.

EMERGENCY 911 CALLS SHOULD BE PLACED OVER A WIRE LINE PHONE AT THE REMOTE LOCATION WHICH IS CONNECTED TO TRADITIONAL PUBLIC SWITCHED TELEPHONE NETWORK (“PSTN”) FOR LOCAL SERVICE OR OTHER PHONE THAT IS CAPABLE OF COMMUNICATING THE STREET ADDRESS OF THE REMOTE LOCATION TO HELP INSURE THAT SUCH EMERGENCY 911 CALLS ARE ROUTED TO THE APPROPRIATE PSAP OPERATOR RESPONSIBLE FOR RESPONDING TO EMERGENCIES AT THE REMOTE LOCATION.

USERS MUST WARN ALL INDIVIDUALS AT THE REMOTE LOCATION THAT SUCH PORTABLE VOIP PHONE

xiv 28xx CIP-D User Guide

OR SOFT PHONE PRODUCT CAN NOT BE USED TO PLACE ANY SUCH EMERGENCY 911 CALLS FROM THE REMOTE LOCATION BECAUSE OF THIS LIMITATION. USERS MUST INSTRUCT ALL INDIVIDUALS AT THE REMOTE LOCATION TO PLACE ANY 911 CALLS FOR EMERGENCY RESPONSE TO THE REMOTE LOCATION FROM A WIRE LINE PHONE AT THE REMOTE LOCATION WHICH IS CONNECTED TO THE TRADITIONAL PSTN FOR LOCAL SERVICE OR OTHER PHONE THAT IS CAPABLE OF COMMUNICATING THE STREET ADDRESS OF THE REMOTE LOCATION TO HELP INSURE THAT SUCH EMERGENCY 911 CALLS ARE ROUTED TO THE APPROPRIATE PSAP RESPONSIBLE FOR RESPONDING TO EMERGENCIES AT THE REMOTE LOCATION.

(e) If Customer permits any User to use the VOIP phone or Soft Phone Product at a remote location connected to the switch at Customer’s enterprise location, it is strongly recommended that Customer affix a non removable label on the hand set of each VOIP phone or Soft Phone Product, prior to any such use that displays the following clear and conspicuous warning. DO NOT USE THIS PHONE TO DIAL 911 EMERGENCY SERVICE CALLS UNLESS USER IS PHYSICALLY LOCATED AT THE FOLLOWING ADDRESS: (INSERT CUSTOMER’S ENTERPRISE ADDRESS WHERE THE PSAP WILL RESPOND TO 911 EMERGENCY CALLS DIALED THROUGH THE SWITCH).

28xx CIP-D User Guide xv

(f) Customer agrees to defend, indemnify and hold harmless Teltronics, its subsidiaries, affiliates and their respective officers, directors, employees, distributor, agents and suppliers from any obligations, claims, suits, demands, causes of action, losses, liabilities, fines, penalties, damages, costs, or expenses, (including without limitation, attorneys fees), arising on account of any injury or death of persons, or damage to property asserted or incurred by or on behalf of any User, governmental entity or any other party arising out of or resulting from (i) any of Customer acts or omissions including without limitation, any failure of Customer to comply with any Laws; or (ii) any use, inability to use, removal, failure, delay, error, breakdown, absence, outage or interruption of any telephone service including emergency 911 call service over the Internet and/or PSTN or any software, hardware or Product including without limitation, any VOIP phone or Soft Phone Product.

xvi 28xx CIP-D User Guide

SUMMARY OF CHANGES

Revision A, January 2010

• Initial Release

Revision B, December 2010

• Added information for Arcata 2826 phone.

• Changed product name from Vision i-Phone to Arcata

28xx CIP-D User Guide xvii

xviii 28xx CIP-D User Guide

This page intentionally blank

SAFETY INSTRUCTIONS

CAUTION

To reduce the risk of fire or injury to persons, read and follow these instructions before installing or operating the Arcata 28xx CIP-D:

• Follow all warnings and instructions marked on the unit and in the user and installation documentation.

• Read the installation instructions before you connect the system to its power source or to the LAN/IP connector.

• Do not place this unit on any unstable surface. It could fall causing serious damage or impeding operation.

• Do not use this unit in a location where it may come in contact with liquids. Be careful to not spill any liquids onto or near this unit.

• Never place this unit near or over a radiator or heat register.

• Unplug this unit from all connections before cleaning. Do not use liquid or aerosol cleaners. Use only a damp cloth for cleaning.

• Never push objects of any kind into this unit as they can touch dangerous voltage points or short-out parts that could result in a risk of fire or electrical shock.

• Do not use the unit to report a gas leak while in the vicinity of the leak.

• Do not disassemble the unit. Opening or removing covers can expose you to dangerous voltages or other risks. Incorrect reassembly can cause electrical shock during subsequent use.

• Unplug this unit from all connections and refer servicing to qualified personnel when it requires repair work, service, or under the following conditions:

28xx CIP-D User Guide xix

- If the power supply cord or plug is damaged or frayed.

- If liquid is spilled into the unit.

- If the unit is exposed to water or rain.

- If the unit does not operate normally by following the operating instructions.

- If the unit is dropped or the casing is damaged.

- If the unit exhibits a distinct change in performance.

• Ultimate disposal of this product should be handled according to all national laws and regulations.

FAILURE TO FOLLOW THESE INSTRUCTIONS MAY VOID PRODUCT WARRANTY.

SAVE THESE INSTRUCTIONS!

xx 28xx CIP-D User Guide

INTRODUCTION

This guide details how to operate the Teltronics Arcata 2826 CIP-D and 2806 CIP-D phones (henceforth referred to as the 28xx CIP-D phone, unless specific differences are noted). See your system administrator for configuration issues or questions about installation and setup.

Be sure to read the SAFETY INSTRUCTIONS chapter before using your phone. FCC and Warranty information is detailed in the FCC REQUIREMENTS chapter.

Digital Support on the 2826 Phone

The 2826 CIP-D is a business phone that transmits voice data over dedicated two-wire copper pair. The 2826 can connect to either an HDLU or an HDLU2 digital card on the Cerato switch and be configured as a digital endpoint.

See Configuring the 2826 Phone on page 24.

IP Support

The 28xx CIP-D is a business phone that transmits voice data using the data network instead of traditional telephone lines, taking advantage of the economies of an existing network while retaining the capabilities and reliability of a standard telephone.

The 28xx CIP-D uses an IPEC to interface with the Teltronics Cerato switch, thereby retaining all the features of the Cerato and adding the advantages of IP telephony.

28xx CIP-D User Guide 1

INTRODUCTION

Voice over the Company Network

Voice over Internet

The 28xx CIP-D combined with an IPEC can be used on the company data network, as shown in Figure 1.

Figure 1. Voice over the company network

2 28xx CIP-D User Guide

The 28xx CIP-D can also be located at remote sites by using WAN services such as the Internet, as shown in Figure 2.

Figure 2. Voice over Internet

INTRODUCTION

28xx CIP-D Features

The 28xx CIP-D has the following features:

* Does not apply to a 2826 phone configured for a digital interface.

Keys and Indicators

• 4 Soft keys

• 6 LED LINE keys (with LED line-in-use

indicators)

• 10 Feature/Shared keys

• Optional BEM adds more keys depending

on configuration

• Headset indicator

• Speaker indicator

• Mute indicator

• Hold indicator

• Voice mail message indicator

• Privacy indicator

• Forward indicator

Display

• LCD – Text Display (9x22)

Audio

• Adjustable Handset Volume Control

• Hearing-Aid Compatible

• Adjustable Headset Volume Control

• Automatic Headset Detection

• 10 Ring Tones to select from

• 4-position modular headset jack

compatible with Plantronics and GN Netcom business headsets

• Adjustable Speakerphone Volume

Control

28xx CIP-D User Guide 3

INTRODUCTION

Phone Features

• Replay

• Date and Time

• 100 Entry Caller ID Log for Call History /

Logging

• Last 100 number Redial List for Outbound

Call Logging

• Message Waiting Indicator

• 100 Entry Directory

• 10 Entry Speed Dial List

• Advanced Call features (park,

conference, transfer)

Voice Mail Navigation

One touch access to:

• Time and Date

• Reply to Sender

• Play

• Save

4 28xx CIP-D User Guide

• Skip

• Delete

• Forward

Call Services

Quick access to:

• Call pickup (this extension, group)

• Page (by zone)

• COM

• Privacy

• Forward (all, busy, no answer)

• View Extension

INTRODUCTION

Power options

• Power over LAN (IEEE Standard)

• AC Line Input

NOTE: The power for a 2826 Digital phone is supplied from the tip and ring leads of the digital port of the 20-20 switch.

Mechanical

• Size: 10.75” x 7.75” x 2.25”

• Weight: 2.2 lbs.

• Color: Black

Networking *

• Dual 10/100 Switch full/half-duplex

Ethernet ports

• 10/100 Base-T

• Auto Negotiation & Parallel Detection

• RJ-45, Category 5 per IEEE 802.3

Audio Codec Supported *

• G.711, G. 729AB

• Automatic Codec Negotiation

• Voice Activity Detection (VAD)

• Silence Suppression

Voice Transport *

• G.711, G.729AB

• Receive Jitter Buffer Provisioning

• Packetization Rate Provisioning

Quality of Service (QoS) *

• 802.1q

• 802.1p

• VLAN

28xx CIP-D User Guide 5

INTRODUCTION

Certifications *

• DNS Support

• TIA 810

• USA FCC Part 15, Class A

• USA ULC

• IEEE Standard 802.3af option B

Protocols *

• TCP/IP (Transmission Control Protocol /

Internet Protocol)

• UDP (User Datagram Protocol)

• RTP (Real Time Transport)

DTMF Support *

• In-band DTMF Signaling

• Out-of-band DTMF signaling

IP Address Configuration *

• DHCP

• Static Address

6 28xx CIP-D User Guide

Configuration

• Password Protection

• Remote software upgrade

• Mass update of software upgrades

• Menu based configuration of system

settings

• Directory, speed dial, redial, call record

migration

Components

INTRODUCTION

Figure 3. Arcata 28xx CIP-D Components

28xx CIP-D User Guide 7

INTRODUCTION

Navigation Keys

Mute audio transmission locally during

calls.

Hard Feature Keys

Use the navigation keys to move within the display menus and to confirm or cancel actions.

Audio Device Control Keys

Use the audio device control keys to perform the following actions depending on your phone type:

Adjust the volume of the handset, headset, speaker, and ring tone.

Speakerphone: allows for hands-free communication during calls.

Place and receive calls through an optionally connected headset. The LED is on when the phone is in Headset mode.

8 28xx CIP-D User Guide

Allow users to access voice mail directly.

Enable setup of a local multiple line conference.

Place a call on hold or resume it.

Transfer current call to third party.

Dials most recently dialed number.

INTRODUCTION

Icon Instruction

The phone displays different kinds of icons on its LCD. Refer to the following table for their meanings:

Icons Description

Missed calls

Call in

Call out

Input Method: all letters and

Input Method: numbers

Input Method: letters in lower case

Input Method: letters in upper case

Call mute

Call hold

Voice mail

Call forward

DND (Do not Disturb)

In Handset mode

In Headset mode

In Speakerphone mode

28xx CIP-D User Guide 9

INTRODUCTION

TUE DEC 29 11:42 AM

LINE 1 -IN CALL

T CRAMER

2155254

SMITH

HOLD

CONF

MORETRANSFER

DURATION: 1:14

Quick Tour of the 28xx CIP-D

LCD Operation

The 28xx CIP-D was designed to be easy to operate. The functionality of the phone is detailed in alphabetical, step-by-step instructions in the Using the Arcata 28xx CIP-D chapter.

This section gives extra tips on using the LCD menus so you can quickly start using the phone. Refer to Figure 1, Arcata 28xx CIP-D Components, when reading this section.

Call Answered LCD Screen

10 28xx CIP-D User Guide

The 28xx CIP-D has Feature/Share keys that the System Administrator can configure for various features, such as:, Intercom (COM), Park, Redial, Account Code Calling, Appointment Reminder, and Callback.

Note that you can create soft labels the first six features via the Line Key Labels menu accessed via the Menu soft key.

In addition to the feature/share keys and the traditional physical keys on the 28xx CIP-D has four soft keys located below the LCD that are used with menus that display on the LCD.

INTRODUCTION

10 Feature Keys

5 Feature Keys + 1 Line key

Soft keys

Soft keys change functionality depending on what screen is displayed on the LCD.

Purpose of LCD

The LCD is used for viewing system information and to set up and use the phone’s features. In addition, the system administrator uses the screens on the LCD to install and configure your 28xx CIPD.

Accessing LCD menus

You can access the LCD by pressing the following keys:

• Soft keys located directly below the LCD (i.e. HISTORY, DIRECTORY, FEATURES, MENU)

• VOLUME key

• NAVIGATE keys - changes LCD pages

• and the Feature/Shared keys

To view system information about your phone, see VIEWING PHONE SETTINGS on page 81. Note that only the System Administrator can change system settings.

28xx CIP-D User Guide 11

INTRODUCTION

Navigating the LCD menus

The following list describes how to navigate menus displayed on the LCD:

• Selecting an option on LCD menu - press

the LCD key below the option.

• BACK - returns to the last LCD menu

page.

• SAVE - saves the changes and returns to

the last LCD menu page.

• CANCEL - deletes the changes on the

selected LCD page and returns to the previous LCD menu page

• Dialing Keypad - Press keys on the Dialing

Keypad to enter letters and numbers on the LCD. Press the key more than once to select subsequent letters (for example, press the ‘2’ key 3 times to get a ‘C’).

• Period Delimiter - To get the period

delimiter (e.g. 172.168.40.2) to display, use the Asterisk (*) key on the Dialing Keypad.

• NAVIGATE keys - Press the Up and Down

and Left and Right Arrows on the NAVIGATE group of keys to access subsequent pages on multiple page menus on the LCD (for example, PG 1 of

2). LCD Menu pages display corresponding arrows.

• RIGHT - used to add a space, such as

between a first and last name.

• BACK - used to replace a wrong

character.

• CLEAR - used to quickly remove the entire

character string.

• DIAL - dials the entry

• ADD TO SPEED DIAL - copies the current

entry to the Speed Dial List

12 28xx CIP-D User Guide

• ADD TO CONTACTS - copies the current

entry to the Contact List

INTRODUCTION

28xx CIP-D User Guide 13

INTRODUCTION

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14 28xx CIP-D User Guide

PHONE SETUP

Getting Started

Packing List

The following components are included in your package. Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller.

• Arcata 28xx CIP-D

28xx CIP-D User Guide 15

PHONE SETUP

• Phone Stand

• Ethernet Cable

•Power Adapter

Note The AC Power Adaptor is not provided in the packing list. Please contact your distributor for more information

16 28xx CIP-D User Guide

• Handset & Handset Core

• RJ11-to-RJ45 cable

This cable is provided for 2826 phones configured as a digital endpoint. Use the cable to connect the PC port on the back of the 2826 phone to the RJ11 connection on an HDLU or HDLU2 card in the 20-20.

A 10’ cable (p/n: 551-2000-0182) is supplied with the phone. A 20’ cable (p/n: 551-2000-

0183) can be ordered separately.

PHONE SETUP

Figure 4. RJ11-to-RJ45 Cable

Figure 5. RJ11-to-RJ45 Cable Pinout

28xx CIP-D User Guide 17

PHONE SETUP

Assembling the Phone

This section shows how to assemble the phone with the components in the packing list.

1. Attach the stand.

2. Connect the handset and headset.

Note Headset is not provided in the packing list. Please contact your distributor for more information

18 28xx CIP-D User Guide

3. Connect to the network and power.

NOTE: If you are using a 2826 phone as a digital endpoint, see Configuring the 2826 Phone on page 24.

You can connect the network and power source in either of two ways. (Your system administrator will advise you on which one to use):

• Use a PoE-compliant switch or hub.

IMPORTANT: Do not connect a 2826 phone configured as a digital endpoint to a PoE-compliant switch or hub.

• Connect the phone to the AC power directly using the power adapter.

PHONE SETUP

Note If inline power is provided, do not install the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant (except for a 2826 configured as a digital endpoint).

The Internet Port can also be connected to a Hub/Switch/IP PBX or other internet devices.

28xx CIP-D User Guide 19

PHONE SETUP

4. The 28xx phone can also share the network connection with other network devices, such as a PC. Connect the phone’s PC port and the computer’s network port using an Ethernet cable, as shown below.

NOTE: If you have a 2826 phone configured as a digital endpoint, you connect the PC port to the Cerato 20-20 using the special cable provided. See RJ11-to-RJ45 cable on page 17.

5. Press the OK button on the Navigation Keys.

The phone will reboot, and on your PC you should see the phone connecting and downloading the rom file.

When the phone comes back up, verify that the correct firmware version has been loaded by pressing the Menu soft key and then the DTMF digit 2.

6. Disconnect the Ethernet Cable from the phone.

20 28xx CIP-D User Guide

PHONE SETUP

Installing an Expansion Module (Optional)

The Teltronics EXP38 Expansion Module is designed for improving the power and flexibility of Teltroncis phones. It features 38 fully programmable DSS keys each with a dual-color LED, connected to and controlled by the phone with an RJ-12 cable line.

NOTE: The Cerato System supports a total of 48 buttons. In addition to the 19 buttons on the 28xx phone, you can configure up to 29 buttons on the Expansion Module.

Teltronics phones support the functions such as speed dialing, BLF, Shared, and Park on each of the programmable buttons on the EXP38.

The Teltroncis EXP38 is ideal for receptionists, administrative assistants, power users, and executives who need to monitor and manage a large volume of calls on a regular basis.

Packing List

The Expansion Module includes the following parts:

Specifications

• 2xRJ-12(6P6C) ports for data in and out

• Weight: 255g

• Dimensions: 132x143x42mm

• Operating humidity: 10~95%

• Storage temperature: max 140 F (60 C)

28xx CIP-D User Guide 21

PHONE SETUP

Steps

1. Use the connecting sheet and screw to connect the EXP38 to the phone.

The EXP38 and the phone should be connected as shown below:

2. Plug the connecting cord into the Ext jack of the phone and then to the Ext jack on the Expansion Module.

3. Connect the stands and the user-supplied power adapter.

22 28xx CIP-D User Guide

Expansion Module Numbering

When configuring the Expansion Module buttons in the Cerato System, the buttons are numbered as shown below:

PHONE SETUP

28xx CIP-D User Guide 23

PHONE SETUP

Downloading Firmware from the Cerato 20-20

This section is intended for System Administrators. Do not make any changes to youre phone without consulting System Administrator.

NOTE: Requires Cerato 20-20 switch software release 4.3 or above.

If you have no other way to download firmware to the phone, you can enable the Switch Download feature to have the phone download new firmware from the Cerato 20-20.

Note that this method takes considerably longer than TFTP. You should disable the feature after downloading firmware.

1. Press the Menu button.

2. Press DTMF digit 3 (Modify Settings).

3. Press DTMF digit 3 (Phone Settings).

4. Press DTMF digit 4 (Switch Dwld).

5. Use the right Navigation Key to select Enable.

Configuring the 2826 Phone

NOTE: This section is intended for System Administrators. Do not make any changes to youre phone without consulting System Administrator.

Digital Interface Loop Limits

• Digital Interface Loop Limits

26 AWG - 500 m for Tip and Ring

• Digital Interface Power Requirements

2.5 W supplied by the switch

24 28xx CIP-D User Guide

PHONE SETUP

Line Type

The 2826 can connect to either an HDLU or an HDLU2 digital card on the Cerato switch. Configure the Line Type according to the card to which the phone is connected.

To configure the Line Type:

1. Press the Menu button.

2. Press DTMF digit 3 (Modify Settings).

3. Press DTMF digit 3 (Phone Settings).

4. Press DTMF digit 3 (Line Type).

5. Use the right Navigation Key to select the desired Line Type.

Converting the 2826 to CIP-D or SIP

The 2823 phone is configured as a digital endpoint. To change the phone to a CIP-D or SIP endpoint, perform the following:

1. Setup a TFTP Server and load the appropriate firmware files provided by Teltronics: T28.rom (SIP) ccip.rom (CIP-D)

2. Connect an Ethernet Cable to the Ethernet port on the back of the phone.

The phone will come up using DHCP.

3. On the phone, press the Menu soft key followed by the DTMF digit 2.

4. Write down the IP configuration that the phone received from DHCP: IP Address, IP Netmask, and IP Gateway.

5. Power down the phone by disconnecting the Ethernet cable.

28xx CIP-D User Guide 25

PHONE SETUP

6. Press and hold the Speaker button while you plug the Ethernet cable back into the Internet port and continue pressing while the phone boots up. The phone will boot up in “Safe Mode”, allowing you to upgrade the phone.

7. Enter the IP address from step 4.

8. Enter the IP address of the TFTP Server where the rom files are located.

9. In the Protocol field select the desired application (SIP or CIP-D).

NOTE: Use the down Navigation Keys to move through fields. Use the right Navigation Key to select the Protocol.

10. Press the OK button on the Navigation Keys.

The phone will reboot, and on your PC you should see the phone connecting and downloading the rom file.

11. When the phone comes back up, verify that the correct firmware version has been loaded by pressing the Menu soft key and then the DTMF digit 2.

12. Disconnect the Ethernet Cable from the phone.

26 28xx CIP-D User Guide

USING THE ARCATA PHONE

This chapter details step-by-step instructions (in alphabetical order) on how to use the Arcata 28xx CIP-D. Click on a procedure to go to that page.

ACCOUNT CODE CALLING ANSWERING CALLS APPOINTMENT REMINDER CALLBACK CANCEL/HANG UP CONFERENCE CONTACT LIST DIAL DIRECTORY FEATURES FORWARD HEADSET HOLD INTERCOM (COM) CALLING LINE KEY LABELS MENU

MUTE PAGE PARK PARK PICKUP PICKUP (Group and Directed) PRIVACY REDIAL RING TONES SPEAKERPHONE SPEED DIAL TIME AND DATE TRANSFER VIEW EXTENSION VOICE MAIL VOLUME WEB CONFIGURATION

28xx CIP-D User Guide 27

USING THE ARCATA PHONE

ACCOUNT CODE CALLING

The Account Code Calling feature is used to bill a call to an specific account or project.

Check with your system administrator about the exact method of entering an account or project identification number.

Note See the ACCESS CODES AND AUDIBLE TONES chapter for a table of access codes for your phone.

To set up Account Code Calling:

1. Lift the handset and dial the Account Code Calling access code _______.

2. Dial the specific account or project identification number.

3. Dial * to indicate the end of the specific account or project identification number. Hear a dial tone.

28 28xx CIP-D User Guide

4. Dial the desired external telephone number, using the access code for an outside line (e.g., ‘9’) and area code.

ANSWERING CALLS

TUE DEC 29 11:42 AM

LINE 1 -INCOMING

T CRAMER

2155254

SMITH

ANSWER

TUE DEC 29 11:42 AM

LINE 1 -IN CALL

T CRAMER

2155254

SMITH

HOLD

CONF

TRANSFER

DURATION: 1:14

USING THE ARCATA PHONE

When an incoming call comes into the Arcata 28xx CIP-D, the following screen appears on the LCD:

Incoming Call LCD Screen

To answer a call:

1. Do one of the following:

• Lift the handset. or press the ANSWER soft key

•Press the SPEAKER or LINE key to turn on the Speakerphone.

•Press the HEADSET key. The headset is automatically detected if connected to the Headset port on the back of the phone.

Note The Line Key LED turns green.

2. Start speaking to the caller.

Call Answered LCD Screen

28xx CIP-D User Guide 29

USING THE ARCATA PHONE

Automatic Ringing Line Selection:

If multiple calls come in simultaneously, when you lift the handset, press SPEAKER, LINE X, or HEADSET, the lowest numbered line is answered.

Automatic Idle Line Selection:

If you have a call on hold (or accessed from a Shared appearance on another phone) when you lift the handset, press SPEAKER, LINE X, or HEADSET, the next available Line is selected.

To hang up:

Do one of the following:

• Replace the handset or press the LINE key.

•Press the SPEAKER key.

•Press the HEADSET key.

Related topics: Park, Conference, Hold, Transfer, Hangup, Speakerphone, Headset

30 28xx CIP-D User Guide

APPOINTMENT REMINDER

USING THE ARCATA PHONE

The Appointment Reminder feature lets you set up a reminder call that will ring at a specified time. You can set up a maximum of three reminder calls within 24 hours.

Note See the ACCESS CODES AND AUDIBLE TONES chapter for a table of access codes for your phone.

Note See the System Administrator to see if the Timed Reminder or Remote Timed Reminder features have been enabled for your phone.

To set up a reminder call:

1. Dial the Set Up Access Code:__________

2. Hear the confirmation tone,

3. Enter the time of the reminder in a 24-hour format (i.e., 0600 = 6:00 am).

4. Hear the confirmation tone.

5. Replace handset.

To cancel a reminder:

1. Dial the Cancel Access Code:__________

2. Hear the confirmation tone. The reminder is cancelled.

Remote Appointment Reminder:

The Remote Appointment Reminder lets you set up or cancel a reminder call for another extension.

To set up a remote reminder call:

1. Dial the Remote Set Up Access Code:__________

2. Hear the confirmation tone.

3. Dial extension number.

4. Hear the confirmation tone.

5. Enter the time of the reminder in a 24-hour format (i.e., 0600 = 6:00 am).

28xx CIP-D User Guide 31

USING THE ARCATA PHONE

6. Hear the confirmation tone.

7. Replace handset.

To cancel a remote reminder:

1. Repeat Steps 1 - 4 using the Remote Cancel Access Code: _______

32 28xx CIP-D User Guide

CALLBACK

USING THE ARCATA PHONE

There are several types of Callback described here:

•station

•trunk

Note See the ACCESS CODES AND AUDIBLE TONES chapter for a table of access codes for your phone.

Station Callback

The Callback feature places an automatic callback on an extension that is busy or does not answer. When the party you called hangs up or returns and uses his or her phone once, your extension will ring. If you answer the callback, the system dials the extension.

To set up a Station Callback:

1. When making a call, you hear the busy signal or the call rings without being answered.

2. Dial the Callback Access Code (2) or press the Callback feature button if configured by the System Administrator. Hear the confirmation tone.

3. Replace the handset.

4. Hear ringing.

5. Lift the handset and wait for answer.

To cancel a Station Callback:

1. Dial the extension with Callback set up and then replace the handset.

28xx CIP-D User Guide 33

USING THE ARCATA PHONE

To set up On-Hook Queueing (Trunk Callback):

1. After you dial for an outside line, hear the Offhook Queue tone (three beeps followed by a hold tone), or the On-Hook Queue tone (a repeated sequence of three tones in a rising scale).

2. Dial the Callback Access Code (2) or press the Callback feature button if configured by the System Administrator. Hear the confirmation tone.

3. Hang up.

4. When you hear the triple ring callback, lift the handset and wait for the called party to answer.

Note When there are no available outside lines to place your call, “On-Hook Queueing” lets you hang up and remain in queue for one. Once an outside line is available, “Off-Hook Queueing” automatically calls you back with a triple-ring. After you answer the callback, “On-Hook Queuing” redials the party’s number for you.

34 28xx CIP-D User Guide

CANCEL/HANG UP

Depending on the current procedure in progress, there are several ways to hang up or cancel a call or operation.

To cancel or hang up a call:

Do one of the following:

• Replace the handset or press the LINE key.

•Press the SPEAKER key.

•Press the HEADSET key.

To cancel an LCD operation:

Press the CANCEL or BACK soft key.

Related topics: Answering calls, Speakerphone,

Headset

USING THE ARCATA PHONE

28xx CIP-D User Guide 35

USING THE ARCATA PHONE

TUE DEC 29 11:42 AM

LINE 1

T S

MITH

5254

SMITH

CANCEL CONNECT

DURATION: 0:58

TUE DEC 29 11:42 AM

LINE 1 - IN CALL

CONFERENCE

SMITH

CANCEL

CONNECT

DURATION: 0:18

CONFERENCE

The Conference feature allows you to talk with two or more parties simultaneously.

To use the Conference feature:

1. While in conversation with the first party:

2. Press the CONF key or soft key. The first party is put on hold as you hear dial tone.

Call in Progress LCD Screen

3. Dial the extension or phone number of the second party.

4. When the second party answers, you may

36 28xx CIP-D User Guide

speak with him or her while the first party is still on hold.

5. Press the Conf key or the Connect soft key to connect all three parties in conference..

In Conference Screen

6. Repeat steps 3 through 5 to add more parties to the conference call.

Note Press the More soft key, then the End Call soft key to cancel the conference.

Related topics: Answering calls, Speakerphone, Headset, Cancel/Hangup, Transfer

CONTACT LIST

CAROL BAKER JOHN SMITH TERESA DUNN

BACK

CONTACT L IST 1/3

2110 2113 2117

OPTION

DIAL

ADD

0. CAROL BAKER

1. JOHN SMITH

2. TERESA DUNN

BACK

SELECT POSITION

2110

2113 2117

OPTION

DIAL

DELETE

USING THE ARCATA PHONE

The Contact list enables you to build your own list of contacts to quickly dial, get detail about the call, or add to the Speed Dial list.

Contact List screen

To open the Contact List:

1. Press the Directory soft key.

2. Scroll to the Contact List option and press OK. The Contact List page appears.

To Dial a contact:

Scroll to the entry of the caller you wish to dial and press the Dial soft key. The extension rings.

To Copy a contact to Speed Dial:

1. From the main Contact List screen, scroll to the desired caller, then press the Option soft key. A submenu opens.

2. Scroll to the Add to Speed Dial option and press OK. The Select Position screen appears.

Select Position screen

28xx CIP-D User Guide 37

USING THE ARCATA PHONE

1. NAME:

2. NUMBER:

CAN-

ADD CONTACT

DELETE

SAVE

AB3

CAROL BAKER JOHN SMITH TERESA DUNN

CANCEL

CONTACT L IST 1/3

DETAIL ADD TO SPEED

IAL

DELETE

3. Scroll to the position in the list you wish to add the contact to and press the Select soft key. The Detail screen for that contact appears.

4. Press the Save soft key.

The call record is added to the Speed Dial list.

To add a new listing to the Contact List:

1. Press the Add soft key. The Add Contact screen displays.

4. Press the ABC soft key to toggle to the 123 soft key, then enter the extension of the new contact.

5. Press the Save soft key. The new contact appears in the Contact List.

.To edit an existing contact:

1. Press the Option soft key. A submenu opens.

Add Contact Screen

2. Press the Ab3 soft key to toggle to the ABC soft key, then enter the name of the new contact

3. Scroll down to the Number: field.

38 28xx CIP-D User Guide

Contact Screen

2. Scroll to the Detail option on the submenu and

1. NAME:

2. NUMBER:

CANCEL

CAROL BAKER

DELETE

SAVE

AB3

CAROL BAKER

3244

press the OK soft key. The edit screen for the selected contact opens.

3. Use the Delete soft key and the Ab3/ABC/123/ abc toggle soft keys to change the name and/or number of the contact.

To delete a Contact:

1. Scroll to the desired contact.

2. Press the Option soft key.

3. Scroll to the Delete option and press OK. The contact is removed from the Contact List.

USING THE ARCATA PHONE

Related topics: Answering calls, Speakerphone, Headset, Directory, Speed Dial

28xx CIP-D User Guide 39

USING THE ARCATA PHONE

TUE DEC 2911:42 AM

IMER: 0:11

LINE 1

5254

SMITH

HISTORY DIRECTORY

FEATURES

TUE DEC 2911:42 AM

INE 1 - IN CALL

TGW

5230

MITH

HISTORY

DIAL

To Dial a call:

Note The Arcata 28xx CIP-D has six LINE keys for incoming and outgoing calls.

1. Do one of the following to get dial tone:

• Lift the handset or press a LINE key

•Press the SPEAKER key to turn on the Speakerphone, or start dialing digits to automatically select the Speakerphone

•Press the HEADSET key. The headset is automatically detected if connected to the phone.

On Hook Screen

40 28xx CIP-D User Guide

2. Press the keys on the Dialing Keypad of the number you wish to dial, using the outside line access code, if necessary. The number is dialed.

Dialing Ext 5230 screen

Note See the ACCESS CODES AND AUDIBLE TONES chapter for the outside line access code for your phone.

3. When the other party answers, the LCD screen

TUE DEC 2911:42 AM

INE 1 - IN CALL

R JONES

5230

MITH

HOLD

TRANSFER

CONF

DURATION: 0:49

below appears:

Connected to Ext 5230 Screen

USING THE ARCATA PHONE

28xx CIP-D User Guide 41

USING THE ARCATA PHONE

1. CONTACT LIST

2. SPEED DIAL LIST

BACK

DIRECTORY MENU

FEATURES

1. PRIVACY ON

2. FORWARD

3. PICKUP

4. PAGE

5. VIEW EXTENSION

6. COM

BACK

FEATURES

USING THE ARCATA PHONE

The Features soft key allows you to access several miscellaneous features as shown on the Features LCD screen:

Features LCD Screen

To access Features:

1. From the mainscreen, press the Features soft key. The Features menu appears.

2. Scroll down to a desired feature and press OK. The Features page accesses the following features:

• PRIVACY

•FORWARD

• PARK PICKUP

•PAGE

• VIEW EXTENSION

• INTERCOM (COM) CALLING

3. Click on a feature in Step 2 to see details about it.

Related topics: Privacy, Forward, Park, Pickup, Page, View Extension, Intercom (COM) Calling

28xx CIP-D User Guide 43

USING THE ARCATA PHONE

1. PRIVACY ON

2. FORWARD

3. PICKUP

4. PAGE

5. VIEW EXTENSION

6. COM

BACK

FEATURES

FORWARD T

CANCEL

FORWARDING

FORWARD

The Forward feature allows you to specify what type of calls to forward to another extension when the Forward feature is turned on:

• all calls

•busy

•no answer

•busy or no answer

To Forward a call:

1. Press the Features soft key to display the Features menu:

Features Screen

44 28xx CIP-D User Guide

2. Scroll to the Forward option and press OK.

Forwarding Screen

3. Enter an extension to forward calls to on the Dialing Keypad.

USING THE ARCATA PHONE

1. ALL CALLS

2. BUSY

3. NO ANSWER

4. BUSY OR NO ANSWER

CANCEL

FORWARDING MODE

1. PRIVACY ON

2. CANCEL FORWARD

3. PICKUP

4. PAGE

BACK

FEATURES

The Forwarding Mode menu displays.

Forwarding Mode Screen

4. Select a Forwarding option. The Forward feature is activated and a blinking Forward icon appears on the main screen to indicate the feature is on, until you cancel it as described in the next section.

To Cancel Forwarding:

1. Press the Features soft key to display the Features menu.

Features Screen to toggle off Forward

2. Toggle to the Cancel Forward option. The Forward icon is removed from the main screen and the feature toggled off.

Related topics: Answering calls, Speakerphone, Headset.

28xx CIP-D User Guide 45

USING THE ARCATA PHONE

HEADSET

The Arcata 28xx CIP-D automatically detects a headset when a headset is connected to the phone as described here.

To connect a headset to the Arcata 28xx CIP-D:

1. Plug the headset into the HEADSET port on the bottom of the phone.

2. ? Unplug the handset from the HANDSET port on the left side of the Arcata 28xx CIP-D and plug it into the Headset.

To toggle from headset/handset:

1. Press the HEADSET key. The phone will toggle between the headset and the Phone port on the handset.

Note To change the volume on the headset, see VOLUME section on page 75.

46 28xx CIP-D User Guide

To hang up a call:

1. Press the HEADSET or LINE key.

Related topics: Answering calls, Speakerphone,

Headset

HISTORY

USING THE ARCATA PHONE

The History list provides several different ways of viewing the last up to 100 previous calls:

• All Calls

• Dialed Calls

• Received Calls

•Missed Calls

To scroll from list to list, press the left or right Navigate keys.

The lists are menus of the last 100 callers in the order they were received. When a call is received, the caller’s information (a call record) is stored in the History list. If the maximum number of calls is reached for the History list, when the newest (101st) call record comes in, the oldest (1st) is overwritten.

You can review details, dial, delete and copy the call record to the Speed Dial or Contact lists with the History feature.

The History lists use icons to the left of the caller’s name to describe the type of call.

See the following table for a description of the icons:

Icon Description

dialed calls

missed calls

received calls

28xx CIP-D User Guide 47

USING THE ARCATA PHONE

TGW J JONES C KRAMER B SMITH

BACK

ALL CALLS 1/100

5220 5208 5217 3232

OPTION

DIAL

DELETE

To Dial a caller:

Scroll to the entry of the caller you wish to dial and press the Dial soft key. The extension rings.

To get details about a caller:

When calls come in that you miss, a text message ‘1 missed call’ appears on the phone main

History screen

To open the History list:

Press the History soft key.

To scroll through the History lists:

From the History list main page, use the left and right Navigation keys to scroll through the four types of organized History lists: All Calls, Dialed Calls, Received Calls, Missed Calls.

48 28xx CIP-D User Guide

screen. Details about these calls can be viewed on the History screen, as follows.

1. From the main History screen, scroll to the caller you wish to get details for, then do one of the following:

•press the Option soft key, then select Detail

•press OK

USING THE ARCATA PHONE

1. NAME:

2. NUMBER:

3. TIME:

4. D

URATION

BACK

J JONES

J DENVER 5208 12/29/09 04:51 PM

1:14

OPTION

DIAL

DELETE

The call record for that person displays.

Call Detail Screen

To Copy a call record to Speed Dial:

1. From the main History screen, scroll to the desired caller, then press the Option soft key.

2. Scroll to the Add to Contacts option and press OK.

The call record is added to the Speed Dial list.

To Copy a call record to the Contacts list:

1. From the main History screen, scroll to the desired caller, then press the Option soft key.

2. Scroll to the Add to Contacts option and press OK.

The call record is added to the Contacts list.

To delete a record from the History list:

1. From the main History screen, scroll to the desired caller, then press the Option soft key.

2. Scroll to the Delete All option and press OK.

The call record is deleted from the History list.

To delete all records from the History list:

1. From the main History screen, press the Option soft key.

2. Scroll to the Delete All option and press OK. The Warning screen appears.

3. Press the Yes soft key to answer the question ‘Delete all records?’

Related topics: Park, Conference, Transfer, Hangup, Speakerphone, Headset

28xx CIP-D User Guide 49

USING THE ARCATA PHONE

TUE DEC 2911:42 AM

INE 1 - IN CALL

R JONES

5230

MITH

HOLD

TRANSFER

CONF

DURATION: 0:49

TUE DEC 2911:42 AM

INE HOLDING

R JONES

5230

MITH

RESUME-

ENU

To place a caller on hold:

1. While in conversation:

HOLD

Call Answered LCD Screen

2. Press the HOLD key or soft key. The LINE key LED blinks green while the caller is placed on hold.

50 28xx CIP-D User Guide

To remove a caller from hold:

3. Press the blinking LINE key or the Resume soft key. The caller is removed from hold and you can begin talking.

Related topics: Answering calls, Speakerphone, Headset

INTERCOM (COM) CALLING

TUE DEC 2911:42 AM

LINE 1-DIALING

SMITH

HISTORY

LINE KEY LABELS

1. LINE 1

2. L

INE 2

3. L

INE 3

4. L

INE 4

CANCEL

LINE KEY LABELS

EXT 3044

XT 3045

RACE KELLY.

OHN THOMAS

DELETE

AB3

USING THE ARCATA PHONE

The first six feature/shared keys on the phone can be labeled via soft labels as follows:

To configure soft labels on the first six feature/ shared keys:

1. Press the Menu soft key. The Main Menu opens.

2. Scroll to the Line Key Labels option and press OK. The Line Key Labels page appears.

Line Key Labels Screen

3. Scroll to the desired label position (1,2 or 3)and use the Ab3/123/ABC/abc soft keys to enter an alphanumeric label for the line key.

4. Press the Save soft key. The ‘Settings Changed: Save and Reboot?’ screen appears.

5. Press the Save soft key again. The phone reboots and the new label appears on the LCD screen.

Related topics: Answering calls, Hold, Dial

28xx CIP-D User Guide 53

USING THE ARCATA PHONE

1. RING TONES

2. SYSTEM INFORMATION

3. MODIFY SETTINGS

4. LINE KEY LABELS

5. ERASE DATA

BACK

MAIN MENU

MUTE

TUE DEC 29 11:42 AM

LINE 1 - IN CALL

JENNY JONES

2353030

SMITH

HOLD

CONF

TRANSFER

Mute On

MUTE

DURATION: 0:44

USING THE ARCATA PHONE

The Mute feature allows you to put a caller on a one-way hold; you can still hear them, but they cannot hear you.

To mute a call:

1. While in conversation:

2. Press the MUTE key. The call is muted and the MUTE icon and text appear on the main screen.

Mute On Screen

To remove mute:

3. Press the Mute key again. The caller is removed from mute and can hear you again.

NAVIGATE

The Navigate keys (Up, Down, Left, and Right) allow you to scroll through LCD screens with multiple pages (indicated by arrows):

Navigation Arrow Keys

History Screen, Page 1 of 100

Related topics: Answering calls, Speakerphone,

Headset

56 28xx CIP-D User Guide

PAGE

1. PRIVACY ON

2. FORWARD

3. PICKUP

4. PAGE

BACK

FEATURES

USING THE ARCATA PHONE

The Page feature connects you to one of the preconfigured zones in order to announce a page. See your System Administrator for details on the zones configured for your system. Note that the number of zones available depends on the paging system used.

Use this form to note the page zones configured for your system:.

Zone Area Description

1 typically used for ‘all zones’

To make a page:

1. Press the Features soft key. The Features screen appears.

Call Services LCD Screen

28xx CIP-D User Guide 57

USING THE ARCATA PHONE

TUE DEC 29 11:42 AM

LINE 1 - IN CALL

ENTER ZONE

SMITH

END CALL

2. Scroll to the Page option and press OK. The Enter Zone prompt appears.

Enter Zone screen

3. Enter the number of the zone you wish to page on the Dialing Keypad.

4. Announce your page. The page is made for the selected zone.

Related topics: Answering calls, Speakerphone, Headset

58 28xx CIP-D User Guide

PARK

TUE DEC 29 11:42 AM

LINE 1 - IN CALL

JENNY JONES

2353030

SMITH

HOLD

CONF

TRANSFER

DURATION: 4.20

USING THE ARCATA PHONE

The Park feature allows you to transfer or park a call at an extension without ringing that extension, while not interfering with the operation of that extension.

To use Park:

See your System Administrator to set up the Park feature for your phone.

1. While on a call:

2. Press the More soft key.

3. Press the Park soft key.

4. Enter the extension to park the call at. The call is parked at that extension.

NOTE: See PARK PICKUP on page 60 for details on how to pick up a parked call.

Related topics: Park Pickup (Group and Directed), Answering Calls

28xx CIP-D User Guide 59

USING THE ARCATA PHONE

1. PRIVACY ON

2. FORWARD

3. PICKUP

4. PAGE

BACK

FEATURES

EXTENSION:

CANCEL

PICK UP CALL

SELF

GROUP

PARK PICKUP

The Park Pickup feature allows you to pick up a parked call at your or another extension.

To pick up a parked call on your extension:

1. Go to any phone on the system.

2. Press the Features soft key. The Features Menu

appears.

3. Scroll to the Pickup option and press OK. The Pick Up Call page appears and the dial tone plays.

4. Do one of the following:

• Enter the extension you wish to pick up a parked call from using the Dialing Keypad

•Press the Self soft key to pick up the call at your extension

5. The parked call is transferred to the designated extension and you or the individual answering the call may start speaking to the caller.

Related topics: Answering calls, Speakerphone, Headset, Park, Pickup (Group and Directed)

60 28xx CIP-D User Guide

PICKUP (Group and Directed)

1. PRIVACY ON

2. FORWARD

3. PICKUP

4. PAGE

BACK

FEATURES

EXTENSION:

BACK

PICK UP CALL

SELF

GROUP

USING THE ARCATA PHONE

Directed Call Pickup:

A Directed Call Pickup lets you answer another ringing extension from your phone.

To Pickup a ringing, parked, or camped on call:

1. From your phone:

2. Press the Features soft key.

The Features Menu appears..

3. Scroll to the Pickup option and press OK. The Pick Up Call page appears and the dial tone plays.

4. Enter the ringing, parked, or camped on extension number.

5. Start speaking to the caller.

28xx CIP-D User Guide 61

USING THE ARCATA PHONE

1. PRIVACY ON

2. FORWARD

3. PICKUP

4. PAGE

BACK

FEATURES

EXTENSION:

CANCEL

PICK UP CALL

SELF

GROUP

Group Call Pickup:

A Group Call Pickup allows you to pickup a ringing extension without dialing the extension number, provided the extension is in your pickup group.

To Pickup a ringing call within your pickup group:

1. From your phone:

2. Press the Features soft key.

The Features Menu appears..

3. Scroll to the Pickup option and press OK. The Pick Up Call page appears and the dial tone plays.

4. Do one of the following:

•Press the GROUP LCD key to answer a call ringing at another extension in your Pickup Group. If more than one extension in your Pickup Group is ringing, you will be connected to the call that arrived first.

• Enter the extension number of the phone you wish to answer the ringing call from.

5. Start speaking to the caller.

Related topics: Answering calls, Speakerphone, Headset, Park, Park Pickup

62 28xx CIP-D User Guide

PRIVACY

1. PRIVACY ON

2. FORWARD

3. PICKUP

4. PAGE

BACK

FEATURES

TUE DEC 29 11:42 AM

LINE 1

2304

SMITH

HISTORY

FEATURES

REDIAL

The Redial feature allows you to quickly redial any of the previous calls you have made.

If the Redial feature is disabled, the RD key will still function, but the last number dialed will not be saved to the Call History. This is a security feature so that if you use a Security Code to dial out, it cannot be accessed by another person through your history.

To toggle the Redial feature on or off, see page

65.

64 28xx CIP-D User Guide

To redial a call:

Press the RD (Redial) key.

The REDIAL LCD menu appears, and the last number dialed is redialed:

Redial Screen

USING THE ARCATA PHONE

1. TIME OFFSET: SWITCH TIME

2. REDIAL LIST: ENABLE

3. LINE TYPE HDLU2

4. S

WITCH DWLD ENABLE

BACK

PHONE SETTINGS

AB3

ELETE

To toggle the Redial feature on and off:

1. Press the Menu soft key. The Main Menu screen appears.

2. Scroll to the Modify Settings option and press OK.

The System Settings menu appears.

3. Scroll to the Phone Settings option and press OK.

The Phone Settings menu appears.

Phone Settings screen

4. Scroll to the Redial List option and press the left or right Navigate key to toggle the feature to enable/disable.

5. Press the OK soft key.

The System Settings menu reappears.

6. Press the Save soft key.

The “Settings Changed: Save and Reboot?” question appears.

7. Press the Save soft key.

The phone reboots and the Redial feature is now enabled/disabled.

Related topics: Answering calls, Speakerphone, Headset

28xx CIP-D User Guide 65

USING THE ARCATA PHONE

1. RING TONES

2. SYSTEM INFORMATION

3. MODIFY SETTINGS

4. LINE KEY LABELS

5. ERASE DATA

BACK

MAIN MENU

CURRENT RING: 7

RESS A NUMBER KEY

(0 TO 9) TO SELECT A

RING TONE.

CANCEL

RING TONES

SAVE

RING TONES

The Ring Tone feature allows you to customize the ring sound that calls make when they come in.

To customize the Ring Tone:

1. From the main screen, press the Menu soft key. The Main Menu screen appears:

Main Menu screen

2. Scroll to the Ring Tones option and press OK.

66 28xx CIP-D User Guide

The Ring Tones screen appears.

Select Ring Tones screen

3. Press a number key (0 to 9) on the Dialing Keypad to test the associated ring sound. The number appears as the Current Ring.

4. Press the Save soft key to save the current ring.

Related topics: Answering calls, Speakerphone, Headset

SPEAKERPHONE

The speakerphone feature allows you to use the built-in speakerphone on the Arcata 28xx CIP-D instead of the handset or headset.

To dial a call using the speakerphone, with the handset onhook, dial the desired number on the Dialing Keypad.

To toggle from the handset to the speakerphone as needed, press the speakerphone key.

Note To change the volume on the speakerphone, see the VOLUME section on page 75.

Related topics: Answering calls, Speakerphone, Headset

USING THE ARCATA PHONE

28xx CIP-D User Guide 67

USING THE ARCATA PHONE

0. MARK

1. JENNY

2. ROGER PAUL

3. MARY KATISON

4. DENVER PAUL

5. CAROL

BACK

SPEED DIAL

3544 3540 3501 3522 3516 3503

EDIT

OPTION

DIAL

SPEED DIAL

The Speed Dial feature allows you configure up to 10 frequently dialed numbers.

Note To quickly open the Speed Dial List, press the OK key.

Speed Dial LCD screen

68 28xx CIP-D User Guide

To dial a speed dial call:

1. Do one of the following to open the Speed Dial List:

•Press the OK key

•Press the Directory soft key to open the Directory Menu, then scroll to the Speed Dial option and press OK.

The Speed Dial List opens.

2. Scroll to the entry you wish to dial and press the OK key.

The number is dialed.

USING THE ARCATA PHONE

1. NAME:

2. N

UMBER:

CANCEL

JENNY

JENNY 3540

AB3

ELETE

SAVE

To add or edit a speed dial entry:

1. From the Speed Dial List screen, press the Edit soft key. The record for the selected option opens.

Speed Dial LCD screen

2. Press the Ab3 soft key to scroll to the ABC soft key and use the Dialing Keypad to enter or edit the Name for the record.

3. Scroll to the Number option.

4. Press the ABC soft key to scroll to the 123 soft key, then use the Dialing Keypad to enter or edit the number for the record.

5. Press the Save soft key.

To Copy a Speed Dial entry to the Contacts List:

1. From the Speed Dial List, scroll to the desired caller to copy to the Speed Dial List, then press the Option soft key.

2. Scroll to the Add to Contacts option and press OK. The entry is added to the Contacts List.

To delete a Speed Dial record:

1. From the Speed Dial List, scroll to the desired contact.

2. Press the Option soft key.

3. Scroll to the Delete option and press OK. The record is removed from the Speed Dial List.

Related topics: Answering calls, Speakerphone, Headset

28xx CIP-D User Guide 69

USING THE ARCATA PHONE

TUE DEC 29 11:42 AM

LINE 1 -IN CALL

T CRAMER

2155254

SMITH

HOLD

CONF

TRANSFER

DURATION: 1:14

Time and date

TIME AND DATE

The current time and date is displayed on the main screen, as shown below. The time and date are automatically set.

70 28xx CIP-D User Guide

TRANSFER

TUE DEC 29 11:42 AM

LINE 1 -IN CALL

T CRAMER

2155254

SMITH

HOLD

CONF

TRANSFER

DURATION: 1:14

USING THE ARCATA PHONE

The Transfer feature allows you transfer the current call to another extension.

To transfer a call:

1. While on a call:

In Conversation LCD Screen

2. Press the Transfer soft key. The first party is put on hold as you hear dial tone.

3. Dial the extension to transfer the call to on the Dialing Keypad.

4. Do one of the following:

• Unsupervised Transfer: Listen for ringback, then, hang up to complete the transfer

• Supervised Transfer: When the second party answers, announce the call transfer, then hang up to complete the transfer.

Related topics: Forward, Park, Conference

28xx CIP-D User Guide 71

USING THE ARCATA PHONE

1. PRIVACY ON

2. FORWARD

3. PICKUP

4. PAGE

5. VIEW EXTENSION

6. COM

BACK

FEATURES

EXTENSION:

CANCEL

VIEW EXTENSION

You can check the status of any extension on the network, including your own.

Features LCD Screen

To check the status of an extension:

1. Press the Features soft key.

2. Scroll down to View Extension and press OK.

72 28xx CIP-D User Guide

The View Extension page appears:

View Extension Screen

3. Enter the extension you wish to check on the

EXTENSION: 5172 J CARROLL IDLE

VIEW EXTENSION

Dialing Keypad. The status is displayed (idle, busy, etc.) Note: ‘F’ indicates the extension has been forwarded.

Status of Ext 5172 Screen

USING THE ARCATA PHONE

28xx CIP-D User Guide 73

USING THE ARCATA PHONE

Voi c e Mail Message LED

VOICE MAIL

The Voice Mail feature allows you to receive calls to a message box when you are away from your phone, and retrieve the recorded message later on.

The Voice Mail Message LED flashes green when there is new voice mail in your message box.

74 28xx CIP-D User Guide

To retrieve voice mail messages:

1. When the Voice Mail Message LED flashes green:

2. Press the MESSAGE key.

3. Enter your Voice Mail Password on the dialing keypad at the voice prompt.

4. Follow the voice instructions to record a greeting and check your voice messages.

Note To retrieve you voice mail when away from your phone, see the System Administrator for details.

Related topics: Answering calls, Speakerphone, Headset

VOLUME

RINGER VOLUME

BACK

VOLUME CONTROL

USING THE ARCATA PHONE

The volume on the Arcata 28xx CIP-D can be toggled up or down for voice, headset, ringer or speakerphone.

The Arcata 28xx CIP-D is hearing aid compatible and offers 15 volume levels to select from.

To change the Cerato phone’s volume level:

1. For each of the following scenarios (either on a call or not):

• handset - when the handset is off hook

• headset - with the HEADSET key pressed

• speakerphone - with the SPEAKERPHONE key pressed

• ringer - when the handset is on hook

2. Press the VOLUME button to increment/ decrement the volume level, as follows:

• To increase the volume, press the plus sign to the right on the Volume button

• To decrease the volume, press the minus sign to the left on the Volume button

Related topics: Answering calls, Speakerphone, Headset

28xx CIP-D User Guide 75

USING THE ARCATA PHONE

WEB CONFIGURATION

NOTE: Web Configuration is not supported for a

2826 phone configured as a digital endpoint.

Typically, the Arcata 28xx CIP-D is configured by the system administrator during initial installation and setup. The phone can also be configured via the Internet, and is a quick way to enter speed dial and directory entries.

To configure the phone via the Internet:

1. Enter the IP address of your phone in Internet Explorer.

The Web Interface page opens.

2. Select the field links (i.e., Network Settings, Directory, Speed Dial, Callers List, Ring Tones) to open each area for the phone and configure the settings.

76 28xx CIP-D User Guide

TROUBLESHOOTING

This chapter gives solutions to problems you may encounter while operating the Arcata 28xx CIP-D. Contact your system administrator for problems not referred to here.

PROBLEM/SOLUTION

Blank screen

- Check the AC adapter. Verify that the adapter is not damaged and that it is securely plugged into a working electrical outlet.

- Verify that the ethernet cable is securely attached to the Arcata 28xx CIP-D.

No dial tone

- Check the AC adapter. Verify that the adapter is not damaged and that it is securely plugged into a working outlet.

- Verify that the ethernet cable is

securely attached to the Arcata 28xx CIP-D.

- Unplug AC adapter and plug it back in to reset the Arcata 28xx CIP-D.

- Check with the administrator/service provider to make sure the Arcata 28xx CIP-D is provisioned correctly.

Arcata 28xx CIP-D does not ring

- Check the ringer volume.

- Verify that the ethernet cable is securely attached to the Arcata 28xx CIP-D.

- Check with the administrator/service provider to make sure the Arcata 28xx CIP-D is provisioned correctly.

Handset does not work

- Check the handset volume. See VOLUME section on page 75.

28xx CIP-D User Guide 77

Speakerphone does not work

- Check that the speakerphone light is lit when

SPEAKER is pressed.

- Check the Speakerphone volume. See VOLUME section on page 75.

Headset does not work

- Verify the headset is securely plugged into the headset jack.

- Check that the headset light is lit when

HEADSET is pressed.

- Check the Headset volume. See VOLUME section on page 75.

Phone appears to be locked

- Force reboot by unplugging the AC adaptor. All LEDs will light up and the LCD will blank out for approximately one minute before reestablishing communication with the Cerato.

Line 2 or 3 lock up

- The Cerato is not set up properly for

the circuit. Contact your system administrator.

Line 1 doesn’t hang up

- The Cerato is not set up properly for the circuit. Contact your system administrator.

LCD menu displays the wrong date or time

- The time zone offset is probably wrong for your location. Contact your system administrator.

The View Extension Forward indicator ‘F’

displays without Forward options set

- There may be some CRG 1 forwards set in the switch for your primary extension and your SKEY extension for roll-over purposes and Voicemail.

78 28xx CIP-D User Guide

Teltronics Arcata 2826 CIP-D, Arcata 2806 CIP-D User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

UMMARY OF CHANGES 3

SOFTWARE LICENSE

SUMMARY OF CHANGES

SAFETY INSTRUCTIONS

INTRODUCTION

Digital Support on the 2826 Phone

IP Support

Voice over the Company Network

Voice over Internet

28xx CIP-D Features

Keys and Indicators

Display

Audio

Phone Features

Voice Mail Navigation

Call Services

Power options

Mechanical

Networking *

Audio Codec Supported *

Voice Transport *

Quality of Service (QoS) *

Certifications *

Protocols *

DTMF Support *

IP Address Configuration *

Configuration

Components

Navigation Keys

Hard Feature Keys

Audio Device Control Keys

Icon Instruction

Quick Tour of the 28xx CIP-D

LCD Operation

PHONE SETUP

Getting Started

Downloading Firmware from the Cerato 20-20

Configuring the 2826 Phone

USING THE ARCATA PHONE

ACCOUNT CODE CALLING

ANSWERING CALLS

APPOINTMENT REMINDER

Remote Appointment Reminder:

CALLBACK

Station Callback

CANCEL/HANG UP

CONFERENCE

CONTACT LIST

DIAL

DIRECTORY

FEATURES

FORWARD

HEADSET

HISTORY

HOLD

INTERCOM (COM) CALLING

LINE KEY LABELS

MENU

MUTE

NAVIGATE

PAGE

PARK

PARK PICKUP

PICKUP (Group and Directed)

PRIVACY

REDIAL

RING TONES

SPEAKERPHONE

SPEED DIAL

Time and date

TRANSFER

VIEW EXTENSION

VOICE MAIL

VOLUME

WEB CONFIGURATION