Teltronics Arcata 2203 User Manual
ARCATA 2203 USER GUIDE
TM
TM
TM
IDEAS THAT COMMUNICATE
(For use with the VCSe 100)
Arcata 2203 User Guide
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Arcata 2203 i User Guide
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Arcata 2203 ii User Guide
2. LICENSE. (a) With respect to all Software of Teltronics and/or its vendors or suppliers which may be furnished to You by Teltronics hereunder, You
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Arcata 2203 iii User Guide
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Arcata 2203 iv User Guide
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Arcata 2203 v User Guide
11. THIRD PARTY LICENSE AGREEMENTS. A. You acknowledge and agree that installation and/or use of the Software may be subject to activation by
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Arcata 2203 vi User Guide
12. ENTIRE AGREEMENT. This Agreement and any written agreement executed by Teltronics and You for the supply of the Software and related Products represent
the entire agreement between Teltronics and You and supersede all prior oral and written communications, agreements, promises, and understandings concerning the
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shall not become part of this Agreement unless specifically accepted by Teltronics in writing.
TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY
Arcata 2203 vii User Guide
TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS
911 EMERGENCY CALLING LIMITATIONS AND OBLIGATIONS
(a) Customer, at Customer’s cost, shall be responsible for procuring the supply, implementation, connection and support of
any required telephone service including emergency 911 call service over the Internet and/or public switched telephone
network (“PSTN”) from one or more third party service providers as required for use of Products including without limitation,
VOIP phone and Soft Phone software and hardware furnished by Teltronics or its distributors or resellers (“Products”) for voice
over internet protocol (“VOIP”) communications.
(b) Customer are responsible for complying with all laws, rules and regulations applicable to the installation and use
of Products (collectively, “Laws”) including without limitation all Laws relating to 911 dialing for emergency service.
(c) 911 dialing to an appropriate public safety answering point (“PSAP”) for emergency service is limited when using
a VOIP phone and Soft Phone Product co-located with and connected to the switch Product at Customer’s enterprise location because VOIP communication service may be interrupted, delayed, lost or terminated due to various causes including
but not limited to power outage, excessive bandwidth consumption, termination of service with or by the network service
provider and/ or other T1 provider, product, equipment, software, system and/or network failures or computer viruses. It is
strongly recommended that Customer make alternative 911 dialing available to employees and other individuals at Customer’s enterprise via traditional wire line service over the PSTN.
(d) Prior to initiating the use of Products in conjunction with any IP network including Internet telephone service for
VOIP communications, Customer shall notify, in writing, each employee and any other person authorized to use the Products
for such VOIP communications (individually and collectively “User(s))” of the following limitations:
TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY
Arcata 2203 viii User Guide
911 DIALING TO AN APPROPRIATE PUBLIC SAFETY ANSWERING POINT (“PSAP”) FOR EMERGENCY SERVICE IS NOT
AVAILABLE WHEN USING ANY PORTABLE VOIP PHONE OR SOFTPHONE PRODUCT AT A STREET ADDRESS THAT IS DIFFERENT FROM
THE STREET ADDRESS OF THE END USER’S ENTERPRISE WHERE ITS SWITCH IS LOCATED AND CONNECTED VIA AN IP NETWORK
CONNECTION TO THAT REMOTE LOCATION. DO NOT USE SUCH PORTABLE VOIP PHONE OR SOFT PHONE PRODUCT AT THE
REMOTE LOCATION TO PLACE 911 EMERGENCY CALLS BECAUSE SUCH PORTABLE VOIP PHONE OR SOFT PHONE IS NOT CAPABLE OF COMMUNICATING THE STREET ADDRESS OF THE REMOTE LOCATION.
EMERGENCY 911 CALLS SHOULD BE PLACED OVER A WIRE LINE PHONE AT THE REMOTE LOCATION WHICH IS CONNECTED TO TRADITIONAL PUBLIC SWITCHED TELEPHONE NETWORK (“PSTN”) FOR LOCAL SERVICE OR OTHER PHONE THAT IS
CAPABLE OF COMMUNICATING THE STREET ADDRESS OF THE REMOTE LOCATION TO HELP INSURE THAT SUCH EMERGENCY 911
CALLS ARE ROUTED TO THE APPROPRIATE PSAP OPERATOR RESPONSIBLE FOR RESPONDING TO EMERGENCIES AT THE REMOTE
LOCATION.
USERS MUST WARN ALL INDIVIDUALS AT THE REMOTE LOCATION THAT SUCH PORTABLE VOIP PHONE OR SOFT PHONE
PRODUCT CAN NOT BE USED TO PLACE ANY SUCH EMERGENCY 911 CALLS FROM THE REMOTE LOCATION BECAUSE OF THIS
LIMITATION. USERS MUST INSTRUCT ALL INDIVIDUALS AT THE REMOTE LOCATION TO PLACE ANY 911 CALLS FOR EMERGENCY
RESPONSE TO THE REMOTE LOCATION FROM A WIRE LINE PHONE AT THE REMOTE LOCATION WHICH IS CONNECTED TO THE
TRADITIONAL PSTN FOR LOCAL SERVICE OR OTHER PHONE THAT IS CAPABLE OF COMMUNICATING THE STREET ADDRESS OF THE
REMOTE LOCATION TO HELP INSURE THAT SUCH EMERGENCY 911 CALLS ARE ROUTED TO THE APPROPRIATE PSAP RESPONSIBLE
FOR RESPONDING TO EMERGENCIES AT THE REMOTE LOCATION.
(e) If Customer permits any User to use the VOIP phone or Soft Phone Product at a remote location connected to
the switch at Customer’s enterprise location, it is strongly recommended that Customer affix a non removable label on the
hand set of each VOIP phone or Soft Phone Product, prior to any such use that displays the following clear and conspicuous
warning.
TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY
Arcata 2203 ix User Guide
DO NOT USE THIS PHONE TO DIAL 911 EMERGENCY SERVICE CALLS UNLESS USER IS PHYSICALLY LOCATED AT THE FOLLOWING ADDRESS: (INSERT CUSTOMER’S ENTERPRISE ADDRESS WHERE THE PSAP WILL RESPOND TO 911 EMERGENCY CALLS
DIALED THROUGH THE SWITCH).
(f) Customer agrees to defend, indemnify and hold harmless Teltronics, its subsidiaries, affiliates and their respective
officers, directors, employees, distributor, agents and suppliers from any obligations, claims, suits, demands, causes of action,
losses, liabilities, fines, penalties, damages, costs, or expenses, (including without limitation, attorneys fees), arising on
account of any injury or death of persons, or damage to property asserted or incurred by or on behalf of any User, governmental entity or any other party arising out of or resulting from (i) any of Customer acts or omissions including without limitation, any failure of Customer to comply with any Laws; or (ii) any use, inability to use, removal, failure, delay, error,
breakdown, absence, outage or interruption of any telephone service including emergency 911 call service over the Internet and/or PSTN or any software, hardware or Product including without limitation, any VOIP phone or Soft Phone Product.
TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY
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Arcata 2203 xi User Guide
Contents
TELTRONICS, INC. END USER LICENSE AGREEMENT (12.13.10) ......................................................................i
TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS
911 EMERGENCY CALLING LIMITATIONS AND OBLIGATIONS .................................................................... vii
PREFACE .............................................................................................................................XVII
About the User Guide .................................................................................................................................xviii
Compliance ................................................................................................................................................... xx
INSTALLING THE PHONE ........................................................................................................ 1
Components ....................................................................................................................................................1
Attaching the Stand .......................................................................................................................................3
Connecting the Handset and Headset .......................................................................................................4
Connecting to the Network and Power .......................................................................................................5
Connecting to Other Network Devices (Optional) .....................................................................................6
Arcata 2203 xii User Guide
GETTING TO KNOW YOUR PHONE ......................................................................................... 7
Phone Description ...........................................................................................................................................8
Components .........................................................................................................................................9
Function ..............................................................................................................................................11
Using the Phone User Interface ...................................................................................................................12
The Main Menu ...................................................................................................................................13
Accessing Options ..............................................................................................................................15
Viewing Phone Status ...................................................................................................................................18
LEDs ................................................................................................................................................................19
Account Button LEDs ..........................................................................................................................19
Power/Status Indication LED ..............................................................................................................19
Display Icons ..................................................................................................................................................20
BASIC PHONE FUNCTIONS ................................................................................................... 21
Introduction ...................................................................................................................................................21
Making a Call ................................................................................................................................................22
Initiating a Call ....................................................................................................................................22
Dialing Options ....................................................................................................................................22
On-hook Dialing/Live Dialpad ...........................................................................................................23
Setting a Default Account .................................................................................................................23
Dialing a Contact ...............................................................................................................................24
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Searching Contacts ............................................................................................................................25
Audio Redial ........................................................................................................................................26
Answering a Call ...........................................................................................................................................27
Other Options for Incoming Calls .....................................................................................................28
Answering When on a Call ................................................................................................................29
Call Pick Up ....................................................................................................................................................30
Group Call Park/Pickup ................................................................................................................................31
Parking a Call ......................................................................................................................................31
Picking up a Call .................................................................................................................................31
Directed Call Park/Pickup ............................................................................................................................32
Parking a Call ......................................................................................................................................32
Picking up a Call .................................................................................................................................32
Paging ............................................................................................................................................................33
Adjusting the Ring Volume ...........................................................................................................................34
Idle State ..............................................................................................................................................34
Adjusting the Volume on an Active Call ....................................................................................................35
Denying an Incoming Call ...........................................................................................................................36
Muting a Call .................................................................................................................................................38
Placing a Call on Hold ..................................................................................................................................38
Transferring a Call ..........................................................................................................................................39
Establishing a 3-Way Conference ...............................................................................................................40
Leaving a Conference .......................................................................................................................41
Arcata 2203 xiv User Guide
Retrieving New Voice Message ..................................................................................................................42
Accessing your Voice Mailbox ..........................................................................................................42
Viewing Call History .......................................................................................................................................43
Viewing Missed Calls .....................................................................................................................................44
CUSTOMIZING YOUR PHONE ................................................................................................ 45
Managing Contacts/Blacklists .....................................................................................................................46
Adding a Contact/Blacklist ...............................................................................................................47
Editing a Contact/Blacklist ................................................................................................................48
Deleting a Contact/Blacklist .............................................................................................................49
Moving a Contact to the Blacklist ....................................................................................................50
Configuring Features ....................................................................................................................................51
Setting up Auto Redial .......................................................................................................................52
Setting up Call Forward ......................................................................................................................54
Enabling Call Waiting .........................................................................................................................57
Modifying Basic Settings ...............................................................................................................................58
Changing the Language ...................................................................................................................58
Time and Date ....................................................................................................................................60
Change the Time Zone ......................................................................................................................61
Changing the Date & Time ..............................................................................................................62
Adjusting the Volume .........................................................................................................................63
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Changing the Ring Tone ....................................................................................................................64
Modifying Advanced Settings .....................................................................................................................65
Accessing Advanced Settings ..........................................................................................................65
Network Settings .................................................................................................................................65
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Preface
Arcata 2203 xvii User Guide
PREFACE
Thank you for choosing an Arcata phone from Teltronics. Arcata phones are especially
designed for power users in an office environment. They feature a fashionable and sleek design
and abundant telephony features.
In this guide you will find everything you need to quickly use your new phone.
Preface About the User Guide
Arcata 2203 xviii User Guide
About the User Guide
This guide is for Arcata series phone users; it contains all of the basic information needed to use
the phone, including the following:
• Assembling your Phone - unpacking and setting up the phone
• Getting to Know Your Phone – identifies and describes phone components
• Using the Basic Call Functions – instructions for performing basic tasks on your phone, such as
making a call, using features, and retrieving voice messages.
• Customizing Your Phone – instructions to change the default behavior of your phone, such as
ring tone and volume.
Preface About the User Guide
Arcata 2203 xix User Guide
Styles
The following styles and icons are used in this manual.
Style/Icon Used to:
BOLD indicate buttons relating to specific feature actions
(such as press HOLD).
Italic emphasize document names and cross references.
caution users about a specific action.
warn users of consequences relating to an action.
indicate a notation or tip relevant to the current
topic.
Preface Compliance
Arcata 2203 xx User Guide
Compliance
Declaration of Conformity
We declare that this phone is in conformity with the essential requirements and other relevant
provisions of the CE, FCC.
CE Mark Warning
This is a class B device in a domestic environment. This product may cause radio interference,
which may require the user to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.
Installing the Phone Components
Arcata 2203 1 User Guide
INSTALLING THE PHONE
This section shows how to assemble the phone and make connections.
Components
Your Arcata phone shipment should include the components listed below. Check this list
before installation to ensure that you have received each item. If you are missing any items,
contact your distributor.
• Phone
•Stand
• Handset and Cord
• Ethernet Cable
Installing the Phone Components
Arcata 2203 2 User Guide
Installing the Phone Attaching the Stand
Arcata 2203 3 User Guide
Attaching the Stand
Installing the Phone Connecting the Handset and Headset
Arcata 2203 4 User Guide
Connecting the Handset and Headset
Note: The headset is not included. Please contact your
distributor to purchase.
Installing the Phone Connecting to the Network and Power
Arcata 2203 5 User Guide
Connecting to the Network and Power
You can connect the phone to an optional AC power source directly using a PoE adapter
(ordered separately) or to a PoE compliant switch or hub. Your System Administrator will advise
you on which one to use.
The Internet Port can be connected to a Hub/Switch or other internet devices (not included).
Make sure the Ethernet cable and switch/hub is PoE compliant.
CAUTION: If in-line power is provided, do not install the AC adapter.
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