To Enable Remote Programming (On-Site): ....................... 54
To Enter Programming Mode: .................................. 54
Appendix 5: Index ................................................... 57
Appendix 6: User Quick Reference ..................................... 59
Page ii
Contents
COMPLIANCE INFORMATION
To comply with FCC Part 68 regulations, the following requirements must be met:
The FCC registration number of this device (AHHUSA-67638-OT-E) and ringer equivalence number (1.0B), if
requested by the telephone company, must be reported.
The sum of ringer equivalence numbers for all devices connected to a single telephone line should not exceed 5.0
for reliable operation. This device must not be installed on coin-operated telephone lines or party lines. Repair
work on this device must be done by Teltone Corporation or an authorized representative.
Part 15 Class A Notice: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own expense.
The Canadian Department of Communications label identifies certified equipment. This certification means
that the equipment meets certain telecommunications network protective, operational, and safety requirements.
The Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to connect it to the facilities of the
local telecommunications company. The equipment must also be installed using an acceptable method of
connection. In some cases, the company’s inside wiring associated with a single line individual service may be
extended by means of a certified connector assembly (telephone extension cord). The customer should be aware
that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by the following authorized Canadian maintenance facility:
Can-am Telecommunications Associates Inc.
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment. Users should ensure for
their own protection that the electrical ground connections of the power utility, telephone lines, and internal
metallic water pipe system, if present, are connected together. This precaution may be particularly important in
rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate
electric inspection authority, or electrician, as appropriate.
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be
connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop
may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of
all the devices does not exceed 100. The Load Number assigned to the M-106E is 8.
DOC COMPLIANCE NOTICE: This digital apparatus does not exceed the Class A limits for radio noise
emissions for digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of
Communications.
DOC AVIS DE CONFORMATION: Le présent appareil numérique n’émet pas de bruits radioélectriques
dépassant les limites applicablesaux appareils numériques de la class A prescrites dans le Règlement sur le
brouillage radioélectriques édicté par le ministère des Communications du Canada.
106E-101, Issue 1Page iii
M-106E Reference Manual
When using your telephoneequipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock, and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions markedon the product.
3. Unplug this productfrom the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product nearwater, for example, near a bath tub, wash bowl,kitchen sink, or
laundry tub, in a wet basement, or near a swimmingpool.
5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing
serious damage to the product.
6. Slots and openingsin the cabinet and the back or bottom are provided for ventilation. To
protect it from overheating,these openings must not be blocked orcovered. The openings
should never be blocked by placing the product on a bed, sofa, rug, or other similar surface.
This product should never be placed near or over a radiator or heat register. This product
should not be placedin a built-in installation unless proper ventilation is provided.
7. This product shouldbe operatedonly from the type of power source indicated on the
marking label. If you are not sure of the type of power supply to your home, consult your dealer
or local powercompany.
IMPORTANT SAFETY INSTRUCTIONS
8. Do not allowanything to rest on thepower cord. Do not locate this product where the cord
will be abused by persons walking on it.
9. Do not overload wall outlets and extension cords as this can result in fire or electric shock.
10. Never push objects ofany kind into this product through cabinet slots as they may touch
dangerous voltage points or short out parts that couldresult in fire or electric shock.Never spill
liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product, but take it to a
qualified serviceman when some service or repair work is required. Opening or removing
covers may expose you to dangerous voltages orother risks. Incorrect reassembly can cause
electricshock when the appliance is subsequentlyused.
12. Unplug this product from the wall outlet and refer servicing to qualified service personnel
under the following conditions:
A. When the power supply cord orplug is damaged or frayed.
B. If liquid hasbeen spille d into the product.
C. If the product hasbeen exposed to rain or water.
D. If the product doesnot operate normally by following the operating instructions. Adjustonly
those controls that arecovered by the operating instructions, because improper adjustment of
other controls may result in damage an d will often require extensive work by a qualified
technician to restore the product to normaloperation.
E. If the product has been droppedor the cabinet has beendamaged.
F. If the product exhibits a distinct changein performance.
13. Avoid using a telephone (other than a cordless type)during an electrical storm. There may
be a remote risk ofelectric shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
Page iv
Chapter 1: Getting Started
Using The Manual
This Reference Manual provides the system administrator with step-by-step
instructions for installing and programming the M-106E. The manual covers
models M-106E-01E (voice amplifier version) and -05E (unamplified).
This manual is broken into chapters and appendixes which are briefly
explained below.
Chapter 1 provides basic, introductory information required to get started
using the M-106E.
Chapter 2 is an overview of the features in the M-106E.
Chapter 3 discusses three mounting options.
Chapter 4 explains how to install and test the M-106E.
Chapter 1: Getting Started
Chapter 5 explains how to program the unit and lists the functions.
Chapter 6 reviews the Voice Switched Amplifier which is available on model
Chapter 8 outlines troubleshooting procedures.
Chapter 9 lists ordering information.
Appendix 1 containsthe technical specifications.
Appendix 2 is a glossary with definitions of many terms used in this manual.
Terms defined in the glossary are
manual.
Appendix 3 provides worksheets to assist with programming the M-106E.
Appendix 4 outlines quick reference steps for programming the M-106E.
Appendix 5 is an index.
Appendix 6 is a quick reference section which should be photocopied and
given to the users after the system administrator has filled it out.
underlined the first time they appear in the
106E-101, Issue 1Page 1
M-106E Reference Manual
Revision Information
This manual describes the Teltone
covers models M-106-01E and -05E with part numbers 250-00171-19 and
higher.
M-106E Tips
The paragraphs below outline basic information with which you should be
familiar before working with the M-106E. Please review the following text
before continuing to the next chapter.
Entering Control Codes
®
M-106E Remote Access Unit. Issue 1
The M-106E control codes include: Reseize (default **),
Switchhook Flash (∗#),
and Disconnect (# #). You can change the control codes from the defaults to
other two- or three-digit values or you can disable them. Remember, when
entering control codes, the digits must be entered within the programmed timeperiod (default 1 second) or the M-106E will ignore the code.
Line Requirements
The IN line can be loop start or ground start.
DialTone
The M-106E does not provide dial tone. Instead, dial tone is sent through the
telephone lines from other equipment. In some applications, you will not
receive dial tone from these other devices. When this manual instructs you to
listen for dial tone, simply continue to the next step if dial tone is not provided
by other equipment.
Page 2
Chapter 2: Overview
The M-106E Remote Access Unit (Figure 1) enables off-premises users to dial
in to a PBX, key telephone, or CO Centrex system in order to access WATS, FX,
and tie lines, or other specialized services or to perform system maintenance.
The unit is microprocessor controlled, and provides a number of optional
features which you can configure through software using a DTMF telephone.
Chapter 2: Overview
5.50"
9.00"
1.50"
R
Remote Access Unit
IN
O
U
T
Figure 1 M-106E Remote Access Unit
Operation
When an off-premises caller dials a telephone number dedicated to the
M-106E, the caller hears a special answer tone (in systems using a password)
or dial tone from the OUT line, if passwords are not being used. After
receiving answer tone, the caller dials a password. If the correct password is
entered, the caller hears dial tone from the OUT line indicating successful
connection to the M-106E. The caller then dials any system feature normally
available within the PBX or Centrex system. A caller can place more than one
call per incoming access using the reseize feature.
Note:
No battery backup is required because all features are stored in
permanent memory.
106E-101, Issue 1Page 3
M-106E Reference Manual
2500 Set
Interface
Figure 2 Typical Installation
Benefits
•Increased availability and usefulness of PBX and Centrex services.
Unattended access means 24-hour availability.
•Enhanced password security with hacker prevention features, such as
passwords and restrict codes.
•Control of toll calling expenses. Off-premises callers can use less expensive
WATS or dedicated lines of the office telephone system.
•Improved accounting of business calling. Long-distance charges for
business calls made off premises are included in each month’s office
telephone bills.
•Increased convenience and time savings for callers.
•Facilitated WATS line resale.
Compatibility
The M-106E may be used on any line compatible with a standard analog
DTMF telephone.
Figure 2 shows the basic M-106E installation scheme, in which the incoming
line and outgoing port are both dedicated to the M-106E. More specialized
installation schemes with undedicated incoming and/or outgoing lines are
also possible.
Page 4
Chapter 2: Overview
Note: The sum of ringer equivalence numbers for all devices connected to the
line should not exceed 5.0.
Security Information
Passwords
Password (security code) access to the M-106E are the primary means to
prevent unauthorized use of the services for which this unit is being installed.
PasswordTips
1. Use long passwords—the longer the password, the more secure the system.
2. Change passwords—change them at least twice a year, and change the
length along with the digits.
3. Use multiple passwords—if one password has been broken, it can be
changed without impacting all users. Vary the length of passwords assigned to
different users.
4. Never disseminate the programming password (User ID number 1).
5. Monitor system usage daily and watch for excess traffic over the normal
amount of calling. The call records provided by the M-106E provide a
call-by-call and user-by-user (User ID number) listing.
6. Avoid using numbers that can be guessed by association, such as personal
or company telephone numbers, addresses, names, or vanity license plates
(names associated with numerals on pushbutton phone keypads; for example,
“NAMES” = 62637).
Restrict Codes
The restrict code feature provides a means to allow different levels of user
privileges based on the restrict codes assigned to different passwords.
The restrict code feature provides limited protection against abuse of calling
privileges. While some devices are better than others, virtually all devices of
this nature can ultimately be fooled into allowing certain calls which you want
to restrict.
The M-106E cannot restrict calls when dial tone is heard on its outgoing side,
as may be the case when the called party hangs up. The M-106E checks the
first digits dialed by the user on initial access, after a retrial (**), and after a
switchhook flash (*#). When it determines that the dialed digits cannot match
the assigned restrict codes, the call is allowed. If the caller dials a string of
digits that matches an assigned restrict code, the M-106E will disconnect both
incoming and outgoing lines.
106E-101, Issue 1Page 5
M-106E Reference Manual
Restrict Code Tips
1. Do not use restrict codes without first requiring a password for access.
Password protection is far more effective in preventing abuse than restrict
codes.
2. Test your system to determine whether dial tone is returned when a called
party hangs up, as follows. Connect a telephone to the line intended for use as
a the M-106E outgoing line. Test for dial tone under several conditions. Dial a
local extension, voice mail, and a local Central Office exchange number ( a
telephone number with the same prefix as yours) and wait for the called party
to hang up. Dial several incomplete and nonexistent numbers and wait for the
recorded announcements or intercept operators. If dial tone is returned in any
of these cases, the M-106E will not be able to restrict calls. Unauthorized
numbers (1+, 0+, 9+ and so on) may be restricted by the Central Office or the
PBX, however.
3. Use outgoing line toll restrictions supplied by the Central Office or the PBX
whenever possible, whether or not the M-106E restrict codes can also be used.
Physical Description
Dimensions
The unit is packaged in a modem-sized housing (1.5 x 5.5 x 9.0 inches). See
Figure 1.
LED
Three LEDs on the front panel indicate the following:
•incoming line (IN) seized (red)
•outgoing line (OUT) seized (red)
•unit enabled/disabled (green):
—slow flash indicates the unit is ready
—rapid flash indicates the unit is in program mode
—LED off indicates unit is disabled
The front panel also has a rocker switch used to enable or disable the M-106E,
or to place it in programming (PROG) mode.
Power and Line Connections
The back panel has two RJ-11C jacks for connecting incoming and outgoing
lines, and an AC power jack
Page 6
Chapter 2: Overview
Line Requirements
The incoming line may be loop start or ground start. Ground start lines
provide immediate forced disconnect when the user hangs up. However, with
loop start on the incoming line, if the user fails to enter the disconnect control
code (default # #) before hanging up, the M-106E will be held in a busy state
unless either (1) the central office is capable of forcing disconnect or (2) one of
the M-106E forced disconnect timeout options (Functions 4, 8, 9, or 18) has
been enabled. The outgoing line must be loop start.
Polarity
Both incoming and outgoing M-106E ports are polarity guarded. That is, a
reversal of Tip and Ring will not affect unit operation.
Input Power
The unit operates from standard 120 VAC wall power. A Class 2 UL and CSA
approved AC-to-AC transformer is included which converts the input voltage
!
to voltages required by the unit.
Features
The M-106E provides many features that can be enabled or adjusted by the
customer. The unit is programmed by placing a call to it and entering
programming mode. (There is no provision for connecting a telephone directly
to the unit in order to program it.) Programmable options are summarized
below. Programming procedures are described in Chapter 5.
Passwords
User access can be restricted by requiring entry of a password. A maximum of
25 passwords can be programmed, each 3 to 10 digits long. Any combination
of DTMF digits 0 through 9 can be used. The password requirement can be
disabled. Passwords must be followed by #.
When you receive the M-106E from the factory, Function 1, Password
Assignment, will be enabled, but passwords will not have been assigned.
Programmable Control Codes
These two or three digit codes control the M-106E. They can be changed from
their factory defaults to other values with either two or three characters in
length. Control codes include: Reseize (default **), Programming Access (default
#*), Switchhook flash (default *#), and Disconnect (default # #). Disconnect,
Reseize and Switchhook flash can be disabled by setting them to zero.
106E-101, Issue 1Page 7
M-106E Reference Manual
Restrict Codes
Callers can be prevented from accessing telephone numbers beginning with
certain digits. The M-106E can recognize up to 10 restrict codes, each with a
maximum of 5 digits. Any of these codes can be assigned individually to each
user.
AnswerTone
The unit is factory programmed to return a two-second answer tone, that
sounds similar to dial tone, to the caller to indicate that it is ready to accept a
password. The tone can be disabled or set to one of three volume levels.
Call Duration Timing
A timer can be set (from 1 to 99 minutes) to prevent callers from monopolizing
the unit or to reset the unit if a caller has failed to enter the disconnect control
code. Callers will hear a warning tone 16 seconds before the timer disconnects
the unit. The timer can be set differently for each password, or disabled by
setting the timer value to 0.
Switchhook Flash
This feature, if enabled, enables a caller to generate a switchhook flash by
entering the Switchhook Flash control code (default *#).
Reseize
This feature, if enabled, allows the user to temporarily disconnect from the
outgoing line by entering the reseize control code (default **) in order to place
another call without reaccessing the M-106E. In addition, the duration of the
disconnect for the reseize is also programmable.
Manual Disconnect
The disconnect option enables a caller to disconnect from the unit by entering
the disconnect control code (default # #). This feature is necessary on loop start
lines without forced disconnect to ensure that the unit disconnects from the
incoming and outgoing lines.
Idle Detect
The M-106E can be programmed to monitor activity on the line during an
established call. Whenever the line is idle for a programmable period of time (1
to 99 minutes), the unit will perform a switchhook flash on the incoming line,
then check for the presence of a tone between 305 and 640 Hz (i.e., dial tone).
When a tone is detected, the unit will disconnect both lines.
Page 8
Chapter 2: Overview
Dial ToneDetect
If the caller hangs up without entering the disconnect code, this feature causes
the M-106E to disconnect both lines if dial tone is present for a programmable
length of time.
Busy/Reorder Disconnect
The unit can be programmed to disconnect after receiving busy or reorder tone
for a specified time.
Detect Standard Ring Only
The unit can be programmed to detect only the standard ring of 2 seconds on,
4 seconds off, and to ignore any calls that do not match this pattern.
Rings Before Answer
The unit can be programmed to answer after 1 to 16 rings.
Prevent
The unit can be programmed to block all user access after repeated attempts to
enter an invalid password. The number of invalid attempts, the unit’s response
to the caller, and the amount of time the feature is active, are also
programmable.
Milliwatt Detect
If this feature is enabled, the M-106E will monitor the line during an
established call for 1004 Hz test tone. When this tone is detected for a
programmable time (1 to 300 seconds), the unit will disconnect the outgoing
line for 2 seconds, then reseize it for a new call (as with retrial).
Non-volatile Memory
Since all programmable function configuration information is saved in
EEROM and is not affected by loss of power, batteries are not required.
Voice Verification of Program Options
The M-106E has a limited synthesized voice vocabulary (digits 0 through 9 and
the word “any”) to respond to user queries about the current settings of
program options. The voice level is adjustable.
106E-101, Issue 1Page 9
M-106E Reference Manual
Remote Programming
This feature allows system administrator to call the unit from any location and
enter programming commands (thus, physical access to the unit to set the
programming mode switch is not required).
Voice Switched Amplifier
Where low volumes exist, an internally mounted amplifier in M-106-01E units
improves audibility to both parties.
Page 10
Chapter 3: Mounting Options
The three mounting options described in this chapter are available for
mounting any of the M-106E Remote Access Unit(s). If you wish to order one
of these mounting packages, please refer to Chapter 9: Ordering Information
which provides model numbers and brief descriptions.
The following information provides a quick overview of mounting the unit. If
you require more detail, please refer to the instructions accompanying the
mounting hardware.
A single M-106E unit can be mounted to a wall using the Mounting Strap
(UM-110-101) shown below. This simple installation kit comes with a sheet
metal bracket and two screws.
Chapter 3: Mounting Options
M-106E
#10-13 X 3/4 LONG
WOOD SCREW
2 PLACES
Figure 3 Wall Mounting Strap
106E-101, Issue 1Page 11
M-106E Reference Manual
For multiple unit installations, the Universal Mounting Bracket (UM-111-401)
may be ordered separately. The bracket, as shown below, enables up to four
M-106E units to be wall mounted.
1.625"
(41mm)
6.50"
(167mm)
9.60"
(244mm)
UM
-111
-401
Orient mounting
feet toward wall.
Figure 4 Universal Mounting Bracket
R
D
.C
1
1
-1
M
U
Page 12
Chapter 3: Mounting Options
The Universal Mounting Shelf (UM-113-801) which mounts up to eight
M-106E units. This shelf is a sheet metal housing designed for insertion in a
standard 19" or 23" equipment rack. An eight outlet power strip is built into
the unit; two of the outlets are accessed by removing the front cover, as shown
in the diagram below.
Install unit from
rear of rack.
17.25"
13-801
-1
UM
CIRCUIT
BREAKER
10.25"
12.00"
5.00"
Mounting flanges can be flipped to accommodate 23"
racks (short side of flange to unit). For flush mounting to
front of equipment rack, rotate flange and use mounting
holes toward front of each side of rack unit.
Figure 5 Universal Mounting Shelf
Remove cover to access the two
power outlets on inside of power
strip. Rotate fasteners one
quarter turn to remove cover.
R
D
13.C
-1
M
U
106E-101, Issue 1Page 13
M-106E Reference Manual
Chapter 4: Installation and Basic Setup
CAUTION:
(1) Never install telephone wiring during a lightning storm.
(2) Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
(3) Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
(4) Use caution when installing or modifying telephone lines.
This section describes the steps necessary to install the M-106E for basic
operation with or without password access. Before continuing, please see
Figure 6 which shows the front and back panels.
R
Program/Ready/Disable
INOUT
Remote Access Unit
M-106E Front Panel
INPUT
IN
OUT
POWER
PACK
12 VAC 60 HZ
1/2 AMP
R
!
M-106-01E, -05E Back Panel
Figure 6 M-106E Front and Back Panels
Unpack the M-106E and verify that the following items were received:
•M-106E unit, Class 2 AC power pack
, and Product Registration card
•Return any items that appear damaged to Teltone. (See Chapter 7 for
instructions on returning units.)
•You will also require two RJ-11C cords (not supplied).
Page 14
Chapter 4: Installation and Basic Setup
Operation WITHOUT Passwords
This means that remote programming is disabled. Perform the following steps
to install and test the unit for operation without password access:
Step 1: Press switch to READY
•Press the front panel switch to READY.
Step 2: Connect power cord
•Connect the transformer and power cord between the unit and a 120 VAC
outlet. The green light should begin flashing.
Step 3: Connect incoming line
•Connect the incoming telephone line to the IN jack on the back of the
M-106E. Determine the telephone number and write it in the blank space:
.
Step 4: Connect outgoing line
•Connect the outgoing telephone line to the OUT jack on the back of the
M-106E.
Step 5: Enter Programming Mode
•Press the front panel switch to PROGRAM until the green light flashes
quickly.
Note: While the unit is in programming mode, a call is disconnected
whenever 2 minutes have elapsed without entry of a digit.
Step 6: Disable password access
•From a local phone, dial the M-106E incoming line number. When the unit
answers with three short beeps, enter the following to disable password
access:
∗15∗0#
•The unit will respond with three short beeps if the command was accepted.
If you hear error tone, re-enter the entire command.
Step 7: Disconnect
•Enter the disconnect control code (default ##), then hang up. (The second #
must be entered within 1 second of the first.)
106E-101, Issue 1Page 15
M-106E Reference Manual
Step 8: Reaccess unit
•Reaccess the unit. After the unit ring trips, the red IN and OUT indicators
Step 9: Make test call
•Place a call through the M-106E and verify that the voice levels are
•M-106-01E units: Press the front panel switch to PROGRAM until the
should light and you should hear dial tone from the outgoing line.
satisfactory. If not, follow the instructions for the model you are using:
green light flashes. Then place a call to the unit and adjust the amplifier
gain as instructed in Chapter 6, Function 12.
-or-
M-106-05E units: An amplifier should be added to the unit. This requires a
factory upgrade; see Chapter 7 for information on returning units.
•The unit is now ready for use. If the above procedures cannot be
completed successfully, press the front panel switch to PROGRAM until
the green light flashes quickly. Repeat Steps 1-9 before going to the
troubleshooting procedures.
•Refer to Chapter 5 for information on how to set other M-106E functions if
required.
Operation WITH a Single Password
Remote Programming Disabled for this operation. Perform the following steps
for operation with password access:
Step 1: Press switch to READY
•Press the front panel switch to READY.
Step 2: Connect power cord
•Connect the transformer and power cord between the unit and a 120 VAC
outlet. The green light should begin flashing.
Step 3: Connect incoming line
•Connect the incoming telephone line to the IN jack on the back of the
M-106E. Determine the telephone number and write it in the blank space:
Page 16
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