Telstrat Argent User Manual

Argent Terminal Adaptor - User Guide

Version 1.3

Version 1.1 Telstra Corporation Limited Page 1/29 ACN 051 775 556

Argent Terminal Adaptor - User Guide

The information contained in this document was correct at the time of printing. However, in order to improve its products, Telstra reserves the right to modify the details in this document at any time and without warning.

http://www.braintree.com.au

This work is copyright. All rights reserved. Other than for purposes and subject to conditions prescribed under the Copyright Act, no part of it may in any form or by any means (electronics, mechanical, photocopying, microcopying, scanning, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior permission from Telstra Corporation Limited and Braintree Communications Pty Ltd. This document has been developed by Telstra and Braintree for the Telstra Argent Terminal Adapter.

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Argent Terminal Adaptor - User Guide

Table of Contents

1 INTRODUCTION 5

2 SCOPE 5

3 DESCRIPTION 5

3.1 Application 5

3.2 Definitions 6

3.3 Package Contents 6

3.4 Back Panel 7

3.5 Top Panel Seven Segment Display 8

3.6 ATA Activation Instructions 9

3.6.1 Prepare position 9

3.6.2 Connect ATA to NT1 9

3.6.3 Connect the EFTPOS terminal to ATA 9

3.6.4 Power-up the ATA 10

3.6.5 Adjust the Display Orientation of the ATA 10

3.6.6 Select the Required TEI Number 10

3.6.7 Observe D-Channel X.25 Call Progress For the First Call 10

3.6.8 Observe D-Channel X.25 call Progress For the Second Call 10

3.6.9 Observe the Software Download 11

3.6.10 Observe for Configuration File Errors 11

3.6.11 Observe for Failure to Connect 11

3.6.12 Observe that the ATA is ready and record the service details 12

3.6.13 Replace the ATA if Faulty on Arrival 12

3.6.14 Point-to-Point Protocol (PPP) Installation 13

3.6.15 Installing Dial-Up Network 15

3.6.16 Configuring Dial-Up Networking (DUN) 16

3.6.17 V.120 Setup 17

3.6.18 Connect the EFTPOS terminal 17

3.6.19 End to end test 17

3.7 ATA Maintenance 18

3.7.1 Check the Seven Segment display 18

3.7.2 Check that the Power is On 18

3.7.3 Restart the ATA 18

3.7.4 Perform a Cold Reboot on the ATA 18

3.7.5 Test the OnRamp® 2 D-channel X.25 facility 18

3.7.6 Contact the Service Provider and Replace the ATA 18

3.7.7 Maintenance by Telstra 19

3.7.8 Customer Network Management (CNM) 19

3.8 Warranty 19

3.8.1 ATA faulty on arrival 19

3.8.2 ATA under Warranty - with Telstra Service Assurance 19

3.8.3 ATA under Warranty - without Telstra Service Assurance 19

3.8.4 ATA out of Warranty - with Telstra Service Assurance 20

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Argent Terminal Adaptor - User Guide

4 V.24 SERIAL PORT ‘AT’ COMMANDS 21

4.1 Introduction 21

4.2 ‘AT’ Commands 21

4.3 S register settings 22

5 POTS TELEPHONE SUPPLEMENTARY FEATURES 23

5.1 Introduction 23

5.1.1 Abbreviations used in the POTS feature descriptions 24

5.2 Telephone Port (POTS) Features 25

5.2.1 Call Waiting (CW) 25

5.2.2 Malicious Call Identification (MCID / MCT) 25

5.2.3 Calling Line Identification Restriction (CLIR or Call Blocking) 25

5.2.4 Call Line Presentation (CLIP) 26

5.2.5 Call Forward 27

5.2.6 Multiple Subscriber Number (MSN) 27

6 SPECIFICATIONS 29

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1 INTRODUCTION

This document is provided as a guide describing the procedures for installation, usage and maintenance of Telstra’s Argent Terminal Adaptor (ATA).

It is highly recommended that a Telstra qualified technician install this product. However, if you choose to install the ATA yourself, you will need knowledge of the operation of Telstra’s Argent service and be familiar with the installation process of digital terminal adaptors.

The ATA can be used as a normal Terminal Adaptor (TA) or modem, plus it has ports for an Analogue phone connection (also called POTS -–Plain Old Telephone System). This user guide describes these services which do not require a specialised knowledge for installation. An understanding of PC and modem configuration will be an advantage.

Most operating systems such as Microsoft Windows, Unix and Linux are able to connect to the Serial (V.24) port of the ATA like a modem. Braintree Communications developed the ATA for Telstra’s Argent network. The ATA continues to improve and the latest user guide and installation software can be downloaded from Braintree’s Internet Address at www.braintree.com.au.

Argent Terminal Adaptor - User Guide

2 SCOPE

The instructions in this document should be followed when installing the Argent Terminal Adaptor.

IMPORTANT NOTE:

1) You must ensure that OnRamp®2 D-Channel service has been installed, tested and is operational prior to attempting Argent TA installation.

2) The ATA can share the S-bus of the OnRamp® 2 D-channel with other devices, but only if they are configurable for point-to-multipoint operation.

3) Warranty will be void if the ATA is proved to have been incorrectly installed.

3 DESCRIPTION

3.1 Application

The ATA is an ISDN terminal adaptor that provides a network access for EFTPOS terminals to communicate with the Financial Host Service Providers via Telstra OnRamp® 2 D-Channel and Argent services.

It also provides data access for connection to an Internet Service provider (ISP) and asynchronous data transfer using V.120. The POTS port allows an analogue phone that would exist on the Public Switched Telephone Network (PSTN) to use the ISDN. The ATA enables the POTS telephone to be able to take advantage of Telstra supplementary services like Call Waiting, Call Forward, and others.

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3.2 Definitions

The following words, acronyms and abbreviations are referred to in this document.

Term Definition

ATA Argent Terminal Adaptor EFTPOS Electronic Funds Transfer at Point Of Sale CPE Customer Premises Equipment FFS Fee For Service MFFS Maintenance Fee For Service NMS Network Management System POTS Plain Old Telephone Service

Argent Terminal Adaptor - User Guide

PPP Point-to-Point Protocol TEI Terminal Endpoint Identifier

3.3 Package Contents

Category 5 cable fitted with one standard and one keyed RJ45

The ATA package

(Telstra Material Number 577/00116)

ATA unit

Power plugpack

Mounting template

Two (2) screws

connector

User Guide (this document)

Warranty card

Table 1: ATA Package Contents

Description Material Number

Power Plugpack 577/00117 Cat-5 data cable with standard and keyed

RJ45 connectors (2 metres)

Table 2: ATA Spare Parts

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577/00118

3.4 Back Panel

The ATA contains one analogue EFTPOS port (611 data phone socket), one V.24 (Serial/RS232) data port (DB25 connector), one standard analogue telephone port (RJ45 connector) and one ISDN port (RJ45 keyed connector).

Figure 1: ATA Back Panel

Argent Terminal Adaptor - User Guide

The function for each of the ports is listed below.

Port Functions

EFTPOS Modem port Connects to modem enabled EFTPOS Terminal V.24 / Serial port (RS232) PPP access to Internet, from Windows, Unix, Mac

V.120 for Asynchronous data, for Cash Registers, Terminals

EFTPOS synchronous access (like the Modem Port) POTS phone port Analogue telephone connection to ISDN network ISDN port Carries telephone and data from all other ports

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3.5 Top Panel Seven Segment Display

The Seven-Segment display consists of lighted segments to display numbers 0-9 plus a dot. This shows the startup state of the ATA and on-going status of the EFTPOS connection. Displays do not relate to calls on the POTS port or the V.24 serial port (except for EFTPOS).

When starting up the ATA, the Seven-Segment display lights up and moves through a sequence of patterns and numbers. The numbers displayed are steady when the call is progressing and the configuration downloading normally on the D-channel during startup. The display flashes a number continuously if call progress encounters an error condition during startup.

Table 3 provides a list of “startup status codes” that the ATA displays in order of sequence when the power is being applied, the call is being set up, and the configuration is being downloaded by the Argent Network Management System (NMS).

Table 4 provides a list of “fault codes” displayed when a fault occurs.

Display Interpretation

Building Bars Program decompressing into memory Steady 1 Power-on test executing. Dot will pulse on/off. Steady 2 D-channel interface active for EFTPOS Steady 3 Pre-Configuration in progress, learning identity. Steady 4 Remote management in progress, configuration. Steady 5 Software download in progress Steady 6 Reserved Steady 7 Reserved Steady 8 Reserved Steady 9 Reserved Steady 0 Reserved Steady dot Normal Operation (no fault)

Argent Terminal Adaptor - User Guide

Table 3: ATA Seven Segment Display Start-up Status Codes

Display Interpretation

Flashing 1 Power up self test fails Flashing 2 ISDN connection down Flashing 3 No carrier on EFTPOS modem port Flashing 4 Data overrun/underrun on Serial V.24 port Flashing 5 No stations responding to polls on EFTPOS port Flashing 6 Last call attempt failed, D-Channel. (X.25 fault or

Argent server or NMS unavailable.) Flashing 7 Not applicable Flashing 8 NMS has no pre-configuration to download Flashing 9 NMS main configuration failure Flashing 0 Not applicable

Table 4: ATA Seven Segment Display Fault Codes

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Only the decimal point on the Seven Segment Display is illuminated when the configuration has been downloaded successfully by the Argent NMS, and the ATA is functioning correctly with connected EFTPOS terminals responding normally. No other codes will be displayed on the Seven Segment Display in this mode and the unit can be assumed to be correctly configured and operational.

If the ATA is commissioned before it is connected to an EFTPOS machine then it will display a flashing 3 until the EFTPOS machine is connected.

3.6 ATA Activation Instructions

Telstra should supply the following information after the OnRamp® 2 D-Channel service has been installed and tested.

• Argent EFTPOS service FNN:

FNN = FxxxxxxxxxxY (Argent Dedicated Service)

FxxxxxxxxxxT (Argent Test Service)

where xxxxxxxxxx is the 10 digit number of the OnRamp® 2 service.

Argent Terminal Adaptor - User Guide

• TEI number (S-Bus D channel address for the ATA. Factory default OnRamp® 2 is

63, Microlink® requires 1. See section 3.6.6 )

• Whether this is a migration from Transend to Argent service. The steps following can then be followed:

3.6.1 Prepare position

The ATA can be installed either horizontally or vertically. Make sure that it is close to the OnRamp® 2 NT1 (2 metres) and a 240V outlet and within reach of the EFTPOS terminal. Avoid placing the unit in direct sunlight or near hot surfaces.

3.6.2 Connect ATA to NT1

Connect the ATA ISDN Port to the OnRamp® 2 NT1 S-Bus using only the supplied cable. The end marked “Terminal” is keyed to fit into the ATA’s ISDN port. The end marked “Network” is plugged into the NT1.

3.6.3 Connect the EFTPOS terminal to ATA

Connect the cord from the EFTPOS terminal into the EFTPOS 611 connector on the ATA back panel. In some cases it may be possible to bypass an existing EFTPOS modem and go directly into the V.24 modem. Telstra will be able to advise if this is possible, and set up the ATA from the Management system to accommodate this connection.

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Telstrat Argent User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual