Telstra VVX300 User Manual

Telstra VVX 300 Phone Guide | July 2014 Page 1

Telstra VVX300 Phone Guide

If you are required to initially configure your
IP phone you will be advised of the
Username and Password. This information
only needs to be entered once via the
QSetup soft key.

Press the QSetup soft key
Press the Server User field
Enter the Server User credentials (obtain

this information from Telstra.
This number will be your phone number)

Press the Server Password field
Press the Mode soft key and tap 123 (to

select numbers)
Enter the Server password (obtain this

information from Telstra)
Press Save Config to Save the Config
You will now need to manually reboot the

phone

Press the Home button
Press Settings
Press Basic , swipe your finger up the

screen and
Press Restart Phone
Press the Yes soft key (to confirm)

Note 1: Restarting the phone may take a few
minutes

Note 2: If your phone has been preconfigured
the QSetup soft key will not be visible

Note 3: This is only required for phones that are
on DMS (Device Management System)
platform.

To enter the Home View main menu, press

To return to the Line View, press
To select a menu item, press the Home button,

scroll through the icons ad select the relevant
option ie settings or directories by pressing the
Select button in the middle of the Navigation
button.

The VVX300 is a black and white screen
device.

To move through the pages press the right or
left arrow buttons on the Navigation button.

New Call – Select New Call to display

Dialler
From the Dialler, you can enter a number or

URL to place a call

Messages – Select Messages to

access your Voicemail Messages

Telstra VVX 300 Phone Guide | July 2014 Page 2

Telstra VVX300 Phone Guide

Directories – Select the Directories
icon to view all the contacts in your Contact
Directory, recent calls and favorites

Forward - Select Forward to
enable/disable your call forward always, no
answer or busy settings.

DND - Select DND to enable/disable Do
Not Disturb. Calls cannot be received when
enabled.

Settings – Select Settings to access

features and settings to customise your phone
features

Applications – Select Applications
to view custom applications configured by your
CGA

To return to the Previous Screen select the
Back soft key.

The VVX300 has four soft key buttons at the
bottom of the phone. The contact sensitive tabs
appearing on the screen relate to the relevant
soft key.

During a call, press the to adjust the
call volume

While the phone is idle, to adjust the Ringer
volume, press the volume buttons.

Line View is a default display.
Line View displays all your phone lines,

your favourites and soft key tabs.

If your phone is idle you can;

Press New Call to access the Dialer

If your phone has calls, the phone line
indicates the number of calls you have, and
if they are active or held

A held call displays as

Active Call View
This view displays the name and number of

the person you are talking with and the
duration of the call

From Active view you can, Hold, End a
Call, Transfer or select the More soft key
for additional options

Lift the handset and enter the required
number by using the phone keypad.

Enter a number
Press the Speaker button

Or
With the handset on-hook, press the New

Call soft key, enter the phone number by
using the phone keypad

Telstra VVX 300 Phone Guide | July 2014 Page 3

Telstra VVX300 Phone Guide

Lift the handset Or
Press the Answer soft key

Or
Press the green flashing line button

If you share a line with another phone,
when the phone line is receiving a call,
press the relevant line button to answer the
call. If you answer the call and place it on
hold, anyone who shares your line can
resume the held call.

Hang up the handset OR
Press the End Call soft key

If the Call Waiting feature has been turned
on, while engaged in a call:

Call Waiting tone indicates another call to
your line.

Press the Answer soft key to switch to and
answer the incoming call.

The initial call is automatically placed on
hold.

By using the Navigation button scroll to
highlight the held call.

Press the Resume soft key to resume your
conversation.
You cannot receive additional calls while
both lines are engaged.

Press the Hold soft key or Hold button

To return to the call
Press the Resume soft key or the Hold

button
To make another call while the original

caller is on hold
Press the New Call soft key, enter the

required number
If multiple calls are on hold, using the

Navigation button to scroll to the call on
hold and select it and then press the
Resume soft key

To join all three parties onto an impromptu
conference call

With 2 calls in progress (1 call on hold and
1 call active)

Press the More soft key and then the Join
soft key

While Mute is activated, you can hear all
other parties, however they cannot hear
you.

During a call press the mute button
(The mute button is illuminated in red)

To turn off mute, press the mute button
again

Blind Transfer enables you to transfer a call
to another party without announcing the call
prior to transfer.

During a Call press the Transfer soft key
Press the Blind soft key
Enter the transfer destination number
Your call will be transferred automatically.

Consult Transfer enables you to transfer a
call to another party with consultation.

During a Call press the Transfer soft key or
the Transfer button.

Enter the transfer destination number
When the party answers, announce the call

Press the Transfer soft key or button again
to complete the transfer.

If the party refuses the call (prior to
completing the transfer)

Press the Cancel soft key to be returned to
the original caller.

There are 3 Call forward options which can
be set from your handset using either soft
keys or Feature Access Codes; Call
Forward Always, Call Forward No Answer,
Call Forward Busy.