Telstra V900 TWIN User Manual

Page 1

Telstra V900 TWIN

Digital DECT Cordless Telephone with Extra Handset

User Guide

IMPORTANT

If you have any problems with your phone, firstly refer to the Help section of this User Guide or call Information line on 1300 302 699.

Page 2

Introduction

to your Telstra V900 TWIN Digital DECT Cordless Telephone

• Large backlit display, with friendly, intuitive menu icons

• 100 Name and number phonebook

• Short Messaging Service1 lets you send and receive short

messages with your phone.

• Use Calling Number Display2 to see who is calling and keep

track of unanswered calls

• Use up to 5 handsets with base without the need for

additional wiring, all using the same phone line

DECT

As digital Enhanced Cordless Telecommunications (DECT) product, your Telstra V900 Twin provides:-

• Digital clarity

• Digital range

• Digital security

See Things you need to know on page 35 for General Information

Page 3

IMPORTANT

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This User Guide provides you with all the information you need to get the most from your phone.

Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages.

Need help? If you have any problems setting up or using your Telstra V900 Twin please contact the Information line on 1300 302 699. Alternatively you may find the answer to ‘Help’ at the back of this

guide.

Got everything?

• 2 x Telstra V900

handsets

• Telstra V900 base unit

• Telstra V900 charger

unit

• 4 x AAA NiMH

rechargeable batteries

• 2 x AC power adaptor

• Telephone line cord

• Telephone adaptor

plug

Page 4

In this guide

Getting started 5

Location 5 Setting up 5 Set the day and time 6

Getting to know your phone 7

Handset buttons 7 Base buttons and LEDs 8 Handset display icons 9 Navigating the menu 10 Menu map 11 Character map 12

Using the phone 13

Switch handset on/off 13 Make a call 13 Preparatory dialling 13 Call timer 13 End a call 13 Receiving calls 13 Handsfree 13 Earpiece/handsfree volume 13 Redial 14 Secrecy (Mute) 14 Paging 14 Keypad lock 14 Internal calls 14 Call another handset 14 3-way call 15 Transfer a call 15 Caller on hold 15

Phonebook 16

Add entry 16 Dial 16 Edit name and number 16 View details 16 Delete an entry 17

Text messaging (SMS) 18

To register for Telstra’s text messaging service 18

Calling Line Identifications and text messaging 18

Using text messaging 18 Writing tips 18 Using options 18 Write and send a text message 19 Outbox 19 Send a message from the Outbox 19 Receiving and reading text messages 20 Delivery of text messages 20 Open Inbox 20 Deleting 21 SMS settings 21 SMS Service Centre numbers 21

To change the SMS Service Centre phone numbers 21

Set SMS text alert 22 Sub-addressing for multiple users 22 Receiving sub-addressed text messages 23

Setting up sub-addresses for multiple users 23

Reading sub-addressed text messages Sending sub-addressed text messages 24

Sending text messages from a sub-addressed user 24

Delete sub-addressed user 24 Default settings for text messaging (SMS) 24

Page 5

In this guide

Telstra Network Features 25

Calling Number Display 25 Calls lists 25 View and dial from Calls list 25 Copy a number to the phonebook 26 Delete a number from the Calls list 26 Delete all numbers from the Calls list 26 Redial 26 Telstra Homeline Features 27

MessageBank® and Telstra Home Messages 101® 27 Flashing Message Indicator 27 Call Waiting 27

Handset settings 28

Handset ringtone 28 Ringer volume 28 Handset name 28 Language 29 Auto answer 29 Warning tones 29 Handset default settings 29

Base settings 30

Base ring tone 30 Ringer volume 30 System PIN 30 Keep track of your PIN 30 Default base settings 30 Recall mode 30

Additional handsets and bases 31

Select base 31 De-register a handset 31

Help 32 Replacing the handset batteries 32

General information 34

Safety 34 Cleaning 34 Environmental 34 Technical Information 35 How many telephones can you have? 35 Connecting to a switchboard 35 Access code and entering pause 35 Recall 35 Accessories and spares 35 For your records 35

Product warranty & Customer Service 36

Page 6

Getting started

WARNING

Do not place your Telstra V900 Twin in the bathroom or other humid areas

Handset range

The Telstra V900 Twin has a range of up to 300m outdoors when there is a clear line of sight between the base and handset. When there is no clear line of sight between the base and handset, e.g. base indoors and handset either indoors or outdoors, the range could be reduced to 50m. Thick stonewalls severely affect the range.

Signal strength

The antenna symbol on your handset screen indicates when you are in range. When you are out of range, it fl ashes.

IMPORTANT

Do not connect the telephone line until the handsets is fully charged. The base must be plugged into the mains power at all times.

Which socket?

Power socket

Telephone line socket

The red Charging light stays on while the handset is on the base, even when the batteries are fully charged.

Talk/Standby time

Under ideal conditions, fully charged handset batteries should give up to 8 hours talk time or 80 hours standby on a single charge.

Location

You need to place your Telstra V900 Twin within 2 metres of a mains power and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference.

Your Telstra V900 Twin works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal.

Setting up

1. Plug the power adaptor and telephone cable into the base.

2. Then plug the power adaptor into the mains wall socket and

switch the power on. When connected correctly, the green Power light on the base comes on.

3. Install the 2 x AAA NiMH rechargeable batteries supplied into

the handsets. Slide the battery compartment cover back into place.

4. Charge the handset for at least 16 hours by placing it on the

base. The red Charging light on base comes on. The screen will show the standby display and a scrolling battery icon to show that the handset is charging. The backlit screen will turn off after approximately 30 sec. Press any key to turn on screen again.

Page 7

Getting started

Screen display

5. After16 hours, plug the telephone line cord into your Telstra

V900 base unit and the other end into the wall socket.

Set the day and time

If you have subscribed to your network’s Calling Number Display service2, the time (24 hours) and date will be set automatically when you receive your first call. You can also set the time manually.

1. On the handset, press Menu. Scroll to Handset Settings and

press OK. Scroll to Time Setting and press OK.

2. Enter the time, e.g. 09 30 for 9:30am. Press OK.

The time is saved.

3. Press and hold to return to standby.

Your Telstra V900 Twin is now ready to use.

Helpline If you have any difficulties setting up your Telstra V900 Twin please call the information on 1 300 302 699.

Battery low warning

The handset battery symbol is empty and flashing and you will hear a warning beep. Start recharging your handset right away. When charging the battery, level bars are animated.

Replacing batteries

Use only rechargeable 750mAh or higher AAA NiMH batteries.

Battery performance

To keep your batteries in the best conditions, leave the handset off the base for a few hours at a time (after the initial 16 hour charge). Please note however, that new NiMH batteries do not reach full capacity until they have been in normal use for several days.

The charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset.

Eventually, they will need to be replaced. New batteries can be obtained from your nearest electrical retailer.

Range indicator

The antenna symbol on your handset display indicates when you are in range of the base. If the symbol fl ashes and you hear a warning beep, you are out of range and will need to move closer to the base. The display shows Base and the number of the base last used.

Page 8

Getting to know your phone

Handset buttons

On-screen options

Open the menu and select the option shown on the screen above.

Menu/Volume/Up and Down

Press to access and scroll through the menu options, page 10. Adjust handset volume, page 10.

Talk/Handsfree

Press to make calls, page 13. Dial numbers and hold conversation via the handset loudspeaker, page 13.

Press and hold to dial MessageBank® or Telstra Home Messages 101®, page 27.

Int/Recall

Lets you make calls between handsets registered to the base, page 14.

For use with a switchboard, page 35 and Telstra Calling Features, page 35.

End/Cancel

Press to end a call, page 13.

Press then to switch keylock on. Page 14 Exit the menu, page 10.

Press and hold to answer Call Waiting, page 27.

Redial/Pause/On/Off

Use to redial numbers dialled, page 14.

Press to enter a pause in a number, page 35

Press and hold to switch handset on or off, page 13.

Page 9

Getting to know your phone

Base buttons and LEDS Telstra V900 Twin Base and Charger Base Unit

Page button

Press to page handset(s), page 14.

Also used when registering handsets, page 31.

Power/In use indicator

On = Power on Flashes (slowly) = During a call When the phone rings When registering handsets

Charging indicator

On = Handset charging

Flashes intermittently, once every 4 seconds. = When a message has been left on MessageBank® or Telstra Home Messages 101®, page 27.

Page 10

page 14

status

9 Getting to know your phone

Handset display icons

Current time,

page 6.

Battery

Call

Handset identity

The number of the handset is displayed while in standby mode. You can change the name on the handsets, e.g. Michael, Kitchen, Office etc., page 28.

Calls List.

You have xx calls in the calls list, page 25. Phone icon flashing = new calls in the list. Phone icon steady = only old calls in the list. Phone icon absent = calls list empty.

See Things you need to know on page 35 for General Information

Keypad lock,

Name option

Press the button below to open the Phonebook, page 16.

FMI indicator

Alternates with SMS.

New message

Your have a new message in your Telstra Home Message 101® or MessageBank® service, page 27.

Range indicator

Flashes when out of range.

Handsfree indicator

SMS indicator1

Alternates with FMI. You have new (unread) text message entries in the SMS menu, page 20.

Secrecy (mute)

Page 11

Getting to know your phone

Navigating the menus

Your Telstra V900 Twin has a menu system, which is easy to use. Each menu leads to a list of options. You’ll find a menu map on the following page.

When the handset is switched on and in standby, press MENU button to view the menu options. Pressing or will

scroll through the menu options. The two buttons located below the display allow you to select options within each menu.

Exit or go back one level in the menu

To go back to the previous level in the menu, press button. To cancel and return to standby at any time, press and hold

button.

Display power saves

If no button is pressed for 30 seconds, the handset returns to standby automatically.

Page 12

TEXT MENU

HANDSET

BASE SETTINGS

REGIS

TRATION

WRITE MESSAGE

INBOX

OUTBOX

TXT SETTINGS

TIME SETTING

VOLUME

MELODY

AUTO ANSWER

HANDSET NAME

LANGUAGE

VOICE MAIL SC NUMBER

WARNING TONES

BASE RINGER VOLUME

BASE RINGER MELODY

CODE

RESTORE SETTINGS

SELECT BASE

SERVER NUMBER

SERVER ACTIVATION

SUBADDRESS CHECKING

MESSAGE ALERT

COMMON BOX SUBADDRESS

USER BOXES PARAMETERS

SEND OPTION SAVE

SEND OPTION NOTIFICATION

OFF 1 2 3 4

EXTERNAL VOLUME

INTERNAL

VOLUME

OFF 1 2 3 4

1 2 3 4 5

EXTERNAL MELODY

INTERNAL VOLUME

1 2 3 4 5

ON/OFF

SC NUMBER 1

SC NUMBER 2

KEYTONES

LOW BATTERY TONE

OUT OF RANGE TONE

OFF 1 2 3 4

1 2 3

PINCODE?

BASE 1 2 3 4

1 2 3 4 AUTO

DEREGISTER HANDSET

PINCODE?

ON / OFF

1 2 3 4 5

11 Getting to know your phone

Menu map

HANDSET RINGER

Page 13

Getting to know your phone

Character Map

The following table shows you where each letter and punctuation character can be found. This will be helpful when storing a name in the directory.

Select Upper case

1 (Space) 1 @ $ ¥ £ € % / ¤ 2 A B C 2 Ä Å Æ 3 D E F 3 É

4 G H I 4 5 J K L 5

ΓΓΓΓ

ΛΛΛΛ

∆∆∆∆

ΦΦΦΦ

6 M N O 6 Ñ Ö Ø 7 P Q R S 7

8 T U V 8 9 W X Y Z 9

ÜÜÜÜ

ΠΠΠΠ ΨΨΨΨ

ΘΘΘΘ

ΞΞΞΞ

ΩΩΩΩ ∑∑∑∑

0 0 ! ? ¡ ¿ & §

* * . , “ ‘ : ; + - = < >

# # ( ) [ ] { } _ \ | ~ ^

Lower case

1 (Space) 1 @ $ ¥ £ € % / ¤ 2 a b c 2 ä å æ 3 d e f 3 è é 4 g h i 4 ì 5 j k l 5 6 m n o 6 ñ ò ö ø 7 p q r s 7

ßßßß

8 t u v 8 ù ü 9 w x y z 9 0 0 ! ? ¡ ¿ & §

* * . , “ ‘ : ; + - = < >

# # ( ) [ ] { } _ \ | ~ ^

Page 14

Using the phone

Dialling numbers quickly

Numbers can also be dialled direct from the phonebook (page 16), the dialled numbers list (page 25), or the calls list (page 25).

Auto-answer

If you would rather press

to receive a call when the handset is on the base, you need to switch Autotalk off, see page 29.

You can switch to handsfree at any time during a call.

Just press

When in handsfree, the

display shows the icon.

See Things you need to know on page 35 for General Information

Switch handset on/off

1. Press and hold /REDIAL to switch the handset on/off.

Make a call

1. Press then dial the number you want.

Preparatory dialling

1. Enter the number first. If you make a mistake as you dial, press

to delete. Press to dial.

Call timer

1. The display shows the duration of all external calls. After you hang up, the total call time is shown.

End a call

1. Press or place the handset back on the base.

Receiving calls

Providing you have subscribed to Telstra’s Calling Number Display service1, the caller’s number (or name if store in the phonebook) is displayed.

1. Press or if the handset is on the base, simply lift it up & speak.

Handsfree

Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room listen to both sides of your conversation.

Make a handsfree call

1. Dial the number then press twice. Your call can be heard over the handset’s loudspeaker.

2. To switch back to the handset at any time, press again.

3. Press to end the call.

Adjust earpiece/handsfree volume

1. During a handsfree call, press or to select volume 1-5.

Answer a call in handsfree

When the phone rings:

1. Press

twice. The call comes through the handset loudspeaker.

If you want to switch the call to the earpiece, press .

Page 15

Using the phone

Redial

You can redial up to 20 of the last numbers called. If you have stored a name in the phonebook to go with the number, the name will be displayed instead, see Phonebook, page 16.

Redial a number from the list

1. Press /REDIAL to enter the redial list. Scroll or until the number you want is displayed.

2. Press to dial the number.

Secrecy (Mute)

During a call, you can talk to someone nearby without your caller hearing you.

1. During the call, press SEC. Display shows Secrecy On. Your caller cannot hear you.

2. Press Off to return to your caller.

Paging

You can use the button on the base to alert handset users that they are wanted or locate a missing handset.

1. Press on the base. The handset(s) ring. Display shows Paging Call.

2. Press to stop the handsets ringing or press any button on the handset.

Keypad lock

You can lock the keypad to prevent accidental dialing while carrying the handset around.

Press and then hold until the screen shows the (page 9) and unlock. Press Unlock then to use the keypad again.

Internal calls

If you have two or more handsets registered to your base, you can make internal calls. Two handsets can be holding an internal call while a third is making an external call.

Call another handset

1. Press

/INT then the handset number you want (1-5). Press OK to

confirm.

2. To end the call press or replace the handset back on the base.

Paging calls cannot be answered by a handset.

You cannot make any calls, including 000 calls while the Keypad is locked.

Answer incoming calls by

pressing as normal.

The icon is displayed while the keypad is locked

Page 16

15 Using the phone

3-Way call

You can put an external caller on hold, talk to another handset user, then hold a call between all three.

1. During an external call, press and hold /INT your caller is put on hold. Enter the handset number you want (1-5). Press OK to confirm.

2. When the other handset answers, press Con and conference appears on the display.

If the other handset does not answer, press and hold /INT again to speak to your external caller.

3. To end the call press or replace the handset on the base.

Transfer a call

You can transfer an external call to another handset. During the call:

1. Press and hold /INT. Your caller is put on hold. Enter the handset number you want (1-5). Then press OK.

2. When the other handset answers you can tell them they have a

call, then press . The external caller is transferred. If the other handset does not answer or you decide not to transfer

the call, press and hold /INT to talk to your caller again.

Caller on hold

You can put an external caller on hold, talk to another handset user, then resume your external call.

1. During a call, press and hold /INT, your caller is put on hold. Enter the handset number you want. Press OK to confirm.

2. Press and hold /INT to end the internal call and return to your external caller. The other handset presses to end the call.

Page 17

Phonebook

Your Telstra V900 Twin handset can store up to 100 names and numbers. Names can be up to 13 characters long and numbers up to 24 digits.

If you subscribe to Telstra Calling Number Display service2 and want the names in your Phonebook displayed instead of the phone numbers, you must store the full telephone number including the area code.

Add entry

1. Press ,then press New.

2. Enter the name using the keypad and press OK

3. Enter the telephone number. (Enter the full telephone number including the area code) and press OK.

4. Select ringer melody using the or keys and then press SAVE.

Dial

1. Press .

2. Scroll or the name you want or use the keypad to enter the first letter of the name, e.g. press four times for names beginning with S.

3. Press to dial.

Edit name and number

1. Press then scroll or to the name you want, then press Edit.

2. Edit Name screen is displayed. Press to delete any incorrect characters then press OK.

3. Edit the number and press OK. Select a ringer melody, and press SAVE. Display returns to the list of names.

4. Press and hold to return to standby.

View details

1. Press option. The first directory entry is displayed. If there are no entries stored Directory Empty will be displayed.

2. Use the

Press and hold to return to standby.

or to the name you want to be displayed.

Writing tips Entering names Use the keypad letters to enter names, e.g. to store TOM:

1. Press once to enter T.

2. Press three times to enter O.

3. Press once to enter M.

If you make a mistake,

press to delete the last character or digit.

Press A-a to switch between upper and lower case letters.

See Things you need to know on page 35 for General Information

Page 18

17 Phonebook

Delete an entry

1. Press press Del. The screen will display Delete Entry?

2. Press Del to confirm or Save to cancel.

Press and hold to return to standby.

then scroll or to the name you want, then

Page 19

Text Messaging (SMS)

Telstra customers can now use the V900 Twin to send and receive text messages.1

To register for Telstra’s text messaging service

Registration is automatically done when you send or receive your first text message from your Telstra V900 Twin telephone. When registration occurs, the system will send you a text message welcoming you to the service and confirming your registration.

Calling Line Identification and text messaging

In accordance with worldwide standards for text messaging, all messages including reply messages will display the telephone number of the sender.

If you have a Silent Line or have blocked Calling Line Identification and attempt to send a text message, your message will be rejected.

To enable a Silent Line or a blocked Calling Line Identification service to send text messages, customer can call into the Telstra SMS service centre on 0198 339 999 and use the prompts to turn off Silent Line or Calling Line Identification blocking for text messaging ONLY.

Using text messaging

With text message (SMS – Short Messaging Service) you can send and receive text messages up to 160 characters long. You can type in messages using the keypad.

Writing tips Character map

Pressing the buttons for normal messages writing will give you the following characters with each successive press of the button.

Refer to Character Map table on page 12.

Use or to move the cursor. If you make a mistake or want to

delete text press . To read through your message if it is too long to fit on one screen,

scroll or .

Using options

While writing press Opt to access the following options:

Send To – press OK. Enter the number including area code when

prompted or press Search to open the phonebook. You can send a message to an individual entry.

ote

For information on how to use your Telstra text messaging service, call: 0198 339 999 and follow the voice prompts.

See Things you need to know on page 35 for General Information

Deleting text

When writing, press to delete incorrect characters.

Page 20

19 Text M

essaging (SMS)

Note

If a message in outbox has an exclamation (!) mark, this means the message may not have been sent correctly.

Save – scroll to Save then press OK to save the message for sending later.

Delete - to delete the message you are currently typing select Del.

Insert Number - enter number/s you wish to enter then select OK to

return to main message screen.

To write and send a text message

1. Scroll or to TXT Menu and press OK.

2. Select Write Message and then press OK.

3. Key in your text message, referring to the character map if necessary.

4. Press Opt then scroll or to display the following options:

Send to Save Delete Insert number

Use the or keys to select Send to, then press OK.

5. Enter the number, including area code, you want using the

keypad.

Press to display the Phonebook. Then use or to display the name/number you want.

6. Press OK to confirm. The display shows Sending Message followed by Message sent. A copy of the message is kept in your outbox.

Outbox

Sent messages are stored in the Outbox. You can read, send and delete messages in your Outbox. If sending a message to another person, you can edit the message before finally sending it.

To send a text message from the Outbox

1. Scroll or to TXT Menu and OK.

2. Press or to select Outbox and then press OK.

3. Press to select the text message you want to send and press OK. The text message is displayed.

Page 21

Text Messaging (SMS)

4. Press Opt then scroll or to display the following options:

Send to Edit Text Delete All

Use the or keys to select Send to, then press OK.

5. Enter the number you want using the keypad. Or

Press then scroll or to the name / number you want and press OK.

The display shows Sending SMS followed by Message sent.

Receiving and reading text messages

When you receive a message it is stored automatically in the Inbox. The screen displays the flashing new message icon. You can also set an audible alert, see page 22.

Delivery of text messages

The text messaging service will make repeated attempts to deliver a text message to you if your line is busy or otherwise unavailable. Undelivered text messages will be held for a maximum of seven days. After seven days the text message will be deleted from the server.

Open Inbox

1. Scroll or to TXT Menu and OK.

2. Press or to select Inbox and then press OK.

3. Press or to select the text message you want to read and

press OK. The text message is displayed.

4. Press Opt then scroll or to display the following options:

Reply Forward Dial number Save number Delete all

5. Press and hold to return to standby.

When replying to or forwarding a message you have access to the same Options menu used for writing a text message. When you open the SMS menu, new messages in the Inbox are marked with

Note if there is a second user box, refer to page 31 (multiple users).

Page 22

21 Text Messaging (SMS)

Deleting

You can delete all messages from the Inbox or Outbox folder, or delete All Messages from all folders. You will need to delete old messages if the memory becomes full, to make room for new messages. Memory full is indicated by a solid black envelope icon.

1. Scroll or to TXT Menu and OK.

2. Press or to select Inbox or Outbox and then press OK.

3. Press or to select the text message you want to delete

and press OK. The text message is displayed.

4. Press Del to confirm. The display will show Delete Message?

5. Press again to confirm. The display shows Message Deleted.

6. Press and hold to return to standby.

SMS setting

The SMS settings menu lets you:

• Select alternative service centres.

• Set the Terminal number.

• Switch SMS Alert on or off.

• Set different users so that each handset can have its own text mailbox.

SMS Service Centre numbers

To send and receive text messages you need the telephone number of the Telstra SMS Centre. The Telstra numbers are preset in your Telstra V900 Twin. If you accidentally delete the Send or Receive SMS Service Centre numbers you will need to re-enter them in order for your SMS Service to work.

The Send SMS Service number is: 01983391 The Receive SMS Service number is: 01983391

To change the SMS Service Centre phone numbers

1. Scroll or to TXT Menu then select OK to open the SMS

menu. Scroll to TXT Settings and press OK.

2. Press OK to open Server Number menu. Scroll to the setting

you want and select OK.

Incoming – lets you set the number of the message receiving centre. Outgoing – lets you set the number of the message sending service.

Page 23

Text Messaging (SMS)

Pre-Set Service Centre Numbers:

Server 1 - Incoming: 01983391 Outgoing: 01983391 Server 2 - Incoming: Blank Outgoing: Blank Server 3 - Incoming: Blank Outgoing: Blank Server 4 - Incoming: Blank Outgoing: Blank

Set SMS text alert

You can turn the SMS notification tone On or Off.

1. Scroll or to TXT Menu and OK.

2. Press or to select TXT Settings and then press OK.

3. Press or to Message Alert and press OK.

4. Scroll or to On or OFF press and OK.

6. Press and hold to return to standby.

Sub Address Checking Use this option to check which sub-

addresses are already in use.

Common Box Sub address Normally set to ‘0’.

Send Option Save Use this option to automatically

save sent messages in outbox.

Send Option Notification Normally set to ‘Off’.

Sub-addressing for multiple users

Telstra’s fixed text messaging service provides the ability to subaddress text messages sent to fixed services. Your Telstra V900 Twin can be set up with up to four individual users each with a PIN protected account to ensure privacy of messages received. Senders can direct a message to a particular user simply by adding an extra digit, corresponding to that users sub-address, to the telephone number. Messages that are sub-addressed to a particular user can be opened from any handset of your Telstra V900 Twin by entering the PIN for that user. Messages that are not sub-addressed can be opened from any handset by any user.

Page 24

23 Text Messaging (SMS)

Note:

Multiple users can only be set up on fixed line services. You cannot send a subaddressed message to a mobile service.

See Things you need to know on page 35 For General Information

Receiving sub-addressed text messages

The receiving text message (SMS)1 phone must be set for multiple users to receive sub-addressed text messages. If a sub-addressed text message is sent to a text message (SMS) phone that does not have a particular sub-address set up then the text message (SMS) phone will not automatically answer the call and will not ring. If the call is answered by a person, an answering machine or Telstra MessageBank®4 or Telstra Home Messages 101®5 service, the Telstra server will then attempt to deliver the message as Talking Text. Both the sender and receiver must be aware of the sub-addressing arrangements on a particular service. Messages that are sent without sub-addressing will be directed to the default terminal address of 0. For this reason we recommend that there should always be at least one text message (SMS) phone on each service with the default sub-address of 0.

Setting up sub-addresses for multiple users

1. From the standby screen, press MENU button then scroll to TXT

Menu and press OK.

2. Scroll to TXT Settings and press OK.

3. Scroll to User Boxes Parameter and press OK.

4. Select one of the User Boxes 1-4 and press Edit.

5. Enter a NAME, PASSWORD and Sub Address number for the new user. The Sub-Address Number can be any digit from 1-9, and must be different from other users.

6. Press Save to add the new User.

7. Press and hold to return to standby.

Reading sub-addressed text messages

1. From the standby screen, press MENU then scroll to TXT Menu and press OK.

2. Scroll MENU to the Name of the Sub-Addressed user, and press OK.

3. Enter the Password for that user, and press OK.

4. Scroll MENU to the Inbox, and press OK.

5. Scroll MENU to the wanted message, and press OK to read the message.

Page 25

Text Messaging (SMS)

Sending sub-addressed text messages

To send a sub-addressed text message to another user, simply add additional digits corresponding to their sub-address to the number you are sending to. Only a text message (SMS) phone set-up with that sub-address on the service will automatically answer the call and receive the text message.

Sending text message from a sub-addressed user

1. From the standby screen, press MENU then select TXT Menu then

OK.

Scroll to User name required then select OK.

2. If required, scroll. to the User name you want and press OK.

Enter your password and press OK.

3. When you have written your message, press Opt and scroll to

the option you want, e.g. Send To.

Delete sub-addressed user

1. From the standby screen, press MENU then select TXT Menu then

OK. The Common Box should already be highlighted - press OK.

2. Scroll to TXT Settings and press OK.

3. Scroll to User Boxes Parameter and press OK. Scroll to the User name to be deleted, and press Del.

4. Enter the password for the user, and press OK. Press Del again to confirm.

Default settings for text messaging (SMS)

Receiving Service Centre 01983391 Sending Service Centre 01983391 Message Alert On User Box Parameters None set Common box sub-address 0 Server Activation Server 1 Send Option Save On Send Option Notification Off Default system PIN 0000

Password protected

If you have protected your text messages with a password you will have to enter the password each time you open your Inbox to read your messages

Page 26

Telstra Network Services

IMPORTANT

You need to subscribe to Telstra Calling Number Display in order to receive the number of your callers. For more information, call 132200 for Residential or 132000 for Business services.

Caller information not available

For some incoming calls, the telephone number of the caller in not available and so cannot be displayed. In this case your Telstra V900 Twin provides you with the following explanations

Unavailable

The number is unavailable. May indicate that the call is from overseas or from a caller whose carrier does not participate in Calling Number Display.

Private

The caller has withheld (blocked) their number or the call is from a Silent Line or unlisted number.

See Things you need to know on page 35 for General Information

If you subscribe to Telstra’s Calling Number Display service2 your handset displays the telephone number of the person who is calling you, as well as the time and date if their call, even when you are on a call.

If the caller’s number matches an entry stored in the Phonebook, the name will be displayed instead.

Please store the full telephone numbers, including the area code, otherwise the name will not match the number stored in the Phonebook.

Calls lists

Your Telstra V900 Twin lets you view details of your last calls.

Calls List - shows details of recent callers. Redial List - shows details of last 20 calls made from you handset.

You can view and dial numbers in any of the Call lists and copy them into the Phonebook. If a call is received when the Calls list is full, the oldest entry will be replaced with details of the new caller. When you receive a new Call, the icon will flash and the calls counter shows how many calls you have received.

View and dial from the Calls List

Press option. The most recently received number is displayed. New is displayed when a call is new and has not yet been viewed.

Use or to scroll through the Calls list.

To dial, press .

Press and hold to return to standby.

Using the Handset menu you can change the settings of your handset.

Page 27

Telstra Network Services

Copy a Calls List number to the Phonebook

1. Select option. The most recently received number or name will be shown in the display.

2. Use the or buttons to scroll through the list to the number you want to copy.

3. Select Copy option, Enter Name is displayed.

4. Enter a name using the keypad, then select OK. Edit Number is displayed.

5. Select OK to confirm.

6. Use or to select the melody you want to play when the caller rings. Press Save to confirm. Entry saved is displayed

7. Press and hold to return to standby.

Delete a number from the Calls List

1. Select option. The most recently received number or name will be shown.

2. Use or to scroll through the list to the number you want.

3. Select Del option. Delete Entry? is displayed.

4. Select Del option again to confirm. Entry Deleted is displayed.

5. Press and hold to return to standby.

Delete all numbers from the Calls List

1. Select option. The most recently received number or name will be shown in the display.

2. Select and hold Del option until Delete whole Calls List? is displayed.

3. Select Del option again to confirm. Calls List Deleted is displayed and then the standby screen.

Redial

1. From the standby screen, press /REDIAL. The redial list is displayed.

Press or to scroll through the list.

2. Press to dial a number or select the on screen options:

Del – to delete the number. Copy – to create an entry in the phonebook.

“New” next to a number in the Calls list indicates a new caller. You can display, scroll through and dial numbers in the Calls lists and copy them into the phonebook.

If a call is received when the Calls list is full, the oldest entry will be replaced with details of the new caller.

You can view, dial, delete and add entries to the Phonebook.

Page 28

27 Telstra Network Services

See Things you need to know on page 35 for General Information

The second caller’s number (or name if stored in the Phonebook) will appear on the handset display if you subscribed to your network’s Caller Display service

Telstra HomeLine™ Features6

Your Telstra V900 Twin includes access to a range of Telstra HomeLine™ Features via the keypad.

Messagebank®4 and Telstra Home Messages 101®5

Messagebank takes the message for you when you’re on the phone or can’t answer it, so you can call back when it suits you. Message retrieval is free from most Telstra fixed phones.3 Telstra Home Messages 101 is free to turn on or use.

To listen to your messages, Press and hold the button.

The telephone will dial your message service.

Changing the Messagebank Number

1. Scroll to Handset Settings and press OK.

2. Scroll or to Voice Mail SC Number and press OK.

3. Press OK to select SC Number 1.

4. Change the number to 125101 for Messagebank® or to 101 for Telstra Home Messages 101®. Press OK to confirm.

5. Press and hold to return to standby.

Flashing Message Indicator3

The Telstra V900 Twin is designed to provide visual indicator when a new message is left in your Telstra MessageBank® service.

When a new message is left, two indicators will appear.

Base unit – the (Power/In use) light on the base unit will fl ash (One flash per second) and,

Handset – an icon will be displayed on the handset. After you have listened to your message(s), the (Power/In use) light will return to a steady light and the icon will disappear.

Call Waiting

Call Waiting tells you if a new caller is trying to contact you when you are already on the phone. A discreet tone alerts you to the new caller, so you can answer your second incoming call by putting the first caller on hold.

1. Press and hold the

button. Your first caller is put on hold and you can talk to your second caller.

2. To revert back to the original caller, press and hold the button again.

Page 29

Handset settings

The handset menu lets you set a number of preferences for each handset.

Handset ringtone

You can choose from 5 melodies. You can set different melodies for internal and external calls.

1. Scroll to Handset Settings and press OK.

2. Scroll or to Handset Ringer Melody and press OK.

3. Press or to switch between Internal or External and

press OK.

4. Scroll or to the melody you want. A sample is played.

Press OK to confirm.

5. Press and hold to return to standby.

Ringer volume

There are four handset ringer volume levels and off. If you select off, calls will still ring at the base and your handset screen will indicate incoming calls.

1. Scroll to Handset Settings and press OK.

2. Scroll or to Handset Ringer Volume and press OK.

3. Press or to switch between Internal or External and press

OK.

4. Scroll or to the volume you want. A sample is played.

Press OK to confirm.

5. Press and hold to return to standby.

Handset name

You can change the name displayed on your handset’s screen, e.g. to Peter, Kitchen etc. The name can be up to 10 characters long. The handset number is not altered.

1. Scroll to Handset Settings and press OK.

2. Scroll to Handset Name, then press OK.

3. Enter the handset name you want. If you make a mistake press

. Press OK to confirm.

4. Press and hold to return to standby.

The default ringtone for external calls is Melody 1. The default ringtone for internal calls is Melody 1

Page 30

29 Handset settings

Language

Choose the display language – English, Français, Deutsch, Italiano, or Español.

1. Scroll to Handset Settings and press OK.

2. Press to highlight Language and press OK. Press or

to highlight the language you want and press OK.

3. Press and hold to return to standby.

Auto answer

When the handset is on the base and the phone rings, you can answer a call just by picking the handset up from the base, without having to press the button. You can also end a call by placing the handset back on the base.

By switching auto talk off you have to press the button to answer a call and replace the handset back on the base to end the call.

1. Scroll to Handset Settings and press OK.

2. Scroll to Auto Answer, then select OFF or ON.

The current setting is highlighted.

3. Press and hold to return to standby.

Warning tones

Your Telstra V900 Twin allows you to set beeps/warning tones to alert you to various situations.

1. Press to Handset Settings and press OK.

2. Press to Warning Tones and press OK.

3. Press select either Key Tones, Battery Low Tone or Out of Range

Tone then select On or Off. You will hear a confirmation tone.

4. Press and hold to return to standby.

Handset default settings

Handset ringer volume 3 Handset name Telstra Earpiece volume 3 External ring melody 1 Internal ring melody 4 Auto answer On

Page 31

Base settings

Base ringtone

You can choose from 3 melodies. You can set different melodies for internal and external calls.

1. Scroll to Base Settings and press OK.

2. Scroll or to Base ringer melody and press OK.

3. Scroll or to the melody you want. A sample is played.

Press OK to confirm.

4. Press and hold to return to standby.

Ringer volume

There are four ringer volume levels and Off.

1. Scroll to Base Settings and press OK.

2. Scroll or to Base Ringer Volume and press OK.

3. Scroll or to the volume you want. A sample is played.

Press OK to confirm.

4. Press and hold to return to standby.

System PIN

The System PIN is used for registering and deregistering other optional settings. The default System PIN is 0000. Scroll to Base Settings and press OK. Press to highlight PIN Code then press OK.

Keep track of your PIN

If you change the system PIN, keep a record of new number by writing in the space provided on page 51. You need your system PIN for registering handsets and for some other optional settings.

1. Enter the current PIN (original setting 0000) and press OK.

2. Enter the new PIN, press OK. Confirm New PIN is displayed. Enter your new PIN again.

3. Press OK to confirm.

Default base settings

Base ringtone Standard Melody 1 Base ringer volume 2 System PIN 0000 Handset priority All handsets

The default base ringtone is Melody 1

The default base ringer volume is 3.

If you enter the PIN incorrectly an error tone sounds.

Protecting your settings

When entering a PIN the digits are shown as asterisks.

Page 32

Additional handsets and bases

You can create Phonebook entries and adjust some handset settings such as ringer melody and volume on an unregistered handset or out of range handset.

IMPORTANT

Before registration, make sure the handset batteries are fully charged and that you are close to the base.

All the bases that a handset can be linked to are

indicated by an

Up to five handsets can be registered and operated from the Telstra V900 Twin. You can make internal calls between two handsets while third is making an external call.

Each handset can be registered on up to four bases. If you buy new handsets to use with your Telstra V900 Twin they will have to be registered to the base before you can use them.

1. Press and hold until you hear the base beep twice.

On the handset:

2. Scroll to Registration and press OK.

3. Scroll to Register Base and Press OK.

4. If you have more than one base, scroll or to select the base (1-4) then press OK.

5. When prompted enter the base’s system PIN (original setting

0000). Press OK. The handset reverts to standby and is given the first available handset number. You can now use the handset.

Select base

If your handset is registered to more than one base, you can select which base to use. If you select AUTO your handset will automatically select the base with the best reception.

1. Scroll to Registration and press OK.

2. Press to Select Base then press OK.

3. Scroll or to select the base (1-4 or Auto) and press OK.

4. Press and hold to return to standby.

De-register a handset

Use one handset to de-register another handset from the same base.

1. Scroll to Registration and press OK.

2. Scroll to Deregister Handset and press OK.

3. Enter the system PIN (original setting 0000) then press OK.

4. Select a handset (1-5) using the keypad, then select OK. Once deregistered the display will show Handset Not Registered.

Page 33

Help

Replacing the handset batteries

After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.

For spare 2 x AAA rechargeable NiMH batteries, please contact your nearest electrical retailer or Information on 1300 302 699. Remove the battery compartment cover and remove existing batteries. Insert new batteries and replace the compartment cover.

NOTE: Telstra accepts no responsibility for damage caused to your Telstra V900 Twin handset by using any other type of batteries.

Problems Possible cause

No display

No dial tone

You cannot link up with the base

No ring on the handset

Buzzing noise on my radio, TV, computer or hearing aid

The batteries may be dead. Recharge or replace the batteries. Is the handset switched off? To switch the handset on, see page 13.

Check that the telephone line cord is plugged into the phone socket. Check that the base is connected to the mains power and switched on.

Is the display flashing an antenna icon? Check that the base is connected to the mains power and switched on. Are you are out of range? Move the handset closer to the base. Are the batteries low or flat? If so, charge the batteries or replace them if necessary. If using more than one base, check that you are connected to the correct base, see page 31.

Check that the ringer volume is switched on, see page

28. Check that the base is plugged into the phone socket and that it is also connected to the mains power and switched on.

Sometimes, your Telstra V900 Twin and other DECT compatible handsets can interfere with other electrical equipment if placed too close. Try moving it at least one metre away from such appliances.

Page 34

33 Help

Problems Possible cause

The charging does not appear to be working

Cannot adjust an option in the base

Text messages cannot be sent and screen displays Unable To Send

There might be a fault on the line.

You might have deleted the server number in error.

Your SMS memory might be full.

Check that the base is plugged into the mains socket and switched on. Check that you are using the correct power adaptor plug. Check that the handset has slotted correctly into the base. Check that the handset batteries have been correctly fitted.

Someone else might be making changes using another handset. Try again when the other handset user has finished.

The base station power supply or telephone line cord might not be properly connected. Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.

Check your telephone line is working properly.

Refer to page 21 for instructions on how to enter the number.

Delete unwanted text messages, see page 21.enter the number.

Page 35

General information

Important

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private PABX’s in Australia.

Safety General

Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone.

Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are available from your nearest electrical retailer or from Information on 1300 302 699.

Do not open the handset (except to replace the handset batteries) or the base. This could expose you to high voltages or other risks. Contact the Information for all repairs. Radio signal transmitted between the handset and base may cause interference to hearing aids.

It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.

It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product.

Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close. It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

Never dispose of batteries in a fire. There is a serious risk of explosion and /or the release of highly toxic chemicals.

Cleaning

Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe. Never use household polish, as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The produce may heat up when the batteries are being recharged or during prolonged periods of use. This is normal, however, we recommend that to avoid damage you do not place the product on antique / veneered wood.

Do not stand your product on carpets or other surfaces, which generate fibres, or place it in locations preventing the free flow or air over its surface.

Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms.

Do not expose your product to fire, explosive or other hazardous conditions.

There is a slight chance that your phone could be damaged by an electrical storm.

We recommend that you unplug the power and telephone line cord from the base for the duration of the storm.

Page 36

35 General information

Technical information How many telephones can you have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any other telephone line.

Your Telstra V900 Twin has a REN of 0.1. A total REN of 3 is allowed. If the total REN of 3 is exceeded, the telephone may not ring.

With different telephone types there is no guarantee of ringing, even when the REN is less than 3.

Only use the approved power adaptor and charger.

Only use approved AAA NiMH rechargeable batteries.

Connecting to a PABX This product is intended for use within Australia for connection to public telephone network and compatible PABX’s, which support tone dialing and timed break recall. If in doubt please consult your service provider.

Access code and entering a pause

If you are connecting your Telstra V900 Twin to a PABX you may need to prefix stored numbers with an access code (e.g. 0) in order to get an outside line. So that the PABX has time to pick up an outside line, you may also need to add a Pause after the access code.

Entering a pause

A pause is entered when storing a number in the phonebook by pressing the /REDIAL

button and the display shows P.

Recall

The /INT button is used when connected to certain PABX’s and with some Telstra network features.

Telstra accessories and replacement items

For a full range of accessories and replacement items for Telstra products please call Information on 1300 302 699.

PIN number

If you change the System PIN, keep a record of the new number by witting in the space provided on this page.

PIN NUMBER

Things you need to know

1. For most Telstra and Telstra reseller customers for messages between compatible services. Charges apply.

2. Excludes blocked calls. Monthly charges apply. Available most areas.

3. To arrange connection to the Flashing Message Indicator service call Telstra on 132200.

4. Monthly charges and call charges apply

5. Available to most Telstra tone phone access customers.

6. Available on most fixed phones. Charges may apply.

Page 37

Product warranty & Customer services

The Telstra V900 Twin is supplied & distributed by Thomson Telecom Australia for Telstra.

Thomson Telecom Australia warrants this product against defects in material or workmanship for a period of 12 months from the date of delivery.

This warranty does not cover:

a) Damage caused by lightning, power surge, misuse or neglect, vermin infestation,

accidental damage; or

b) Any attempted repair or alteration by other than Thomson Telecom Australia.

The warranty provided is in addition to all other rights and remedies available under the Trade Practices Act 1974 (Cth) and any similar state or territory laws.

For operation of this telephone please refer to your user guide. If you still require assistance, call Thomson Telecom Australia Customer Support on 1300 302 699 (9am-5pm AEST MondayFriday excluding public holidays)

If you

• are trying to access a Telstra Network Service and require assistance specifically

related to the network service or

• would like to subscribe to the service or

• have any issues relating to this campaign or

• don’t require the phone or

• for terms and conditions of the campaign under which the Telstra V900 Twin is

provided,

Please contact Telstra on 132200 for residential or 132000 for business.

If you believe you have a warranty claim please contact Thomson Telecom Australia Customer Support on 1300 302 699 (9am-5pm AEST Monday-Friday excluding public holidays) for instructions on how to proceed.

For any warranty claim, your claim will be validated by Thomson Telecom Australia.

Any claim under a warranty is limited to the cost of repair or replacement of the product.

Should the product require service under warranty the owner must contact Thomson Telecom Australia to arrange for return of the product to the service centre. Thomson Telecom Australia has the right to determine the method of return.

Page 38

Page 39

Page 40

w.telstra.com