Telstra usb 4g User Manual

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Page 1

GETTING TO KNOW YOUR

PRE-PAID TELSTRA USB 4G

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LET’S GET THIS SHOW ON THE ROAD

You must be excited about your brand new Pre-

Paid Telstra USB 4G.

This guide will help you get started as quickly and

as easily as possible. It’ll guide you through

installation and run through all the handy extra

features that are included.

You’ll be up and running in no time so you can

stay connected when you’re on the go.

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WHAT’S INSIDE

Let’s get started

05 Getting connected

09 Using the Connection Manager

12 TelstraOne experience

16 Extra bits you should know

31 Problem solving

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LET’S GET STARTED

YOUR PACKAGE CONTAINS THE FOLLOWING:

• Pre-Paid Telstra USB 4G

• Telstra Pre-Paid Next G® SIM Card

• USB extension cable

• This Getting Started Guide

• Telstra Pre-Paid Welcome Guide

• Manufacturer’s warranty card

ACCESORIES AVAILABLE FOR PURCHASE:

• MicroSD™ Memory Card to enable the device

to be used as an external storage drive

• External Antenna (connector type TS9) may

improve the modem performance in low

signal strength areas

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YOUR PRE-PAID TELSTRA

LED indicators

USB Device Status

USB 4G

Red Offline. Not registered on the network

Green solid Registered on the 4G network

Green blinking Active data transfer on the 4G network

Blue solid Registered on the 2G / 3G network

Blue blinking Active data transfer on 2G / 3G network

• The LED indicator shows the status of the

USB device and indicates when your are

sending or receiving data

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GETTING CONNECTED

INSERT USB DEVICE

• Pull out the USB connector and plug the USB

device into your computer.

• The computer will detect the new hardware

and start the Mobile Broadband Setup

Wizard.

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Handy Hint:

Windows users:

Mac users:

If nothing happens your system configuration may be preventing Autorun.

files’, then double click the Telstra icon to start the software installation.

your desktop.

Select ‘Open folder to view

Double click the Telstra icon from

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FOLLOW THE PROMPTS TO COMPLETE THE

INSTALLATION

• The Connection Manager software will start

automatically and takes a few minutes to

complete.

• Click next to accept the default location or

click Browse to specify your own path.

• Click Install to start installation.

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LAUNCH CONNECTION MANAGER

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• Your Connection Manager will now launch

and the USB device will continue the

installation process for a few minutes. Once

complete, click Finish to exit Setup.

• Your Connection Manager is now installed

and a shortcut has been created on your

desktop.

ACTIVATE PREPAID SERVICE

• Activate via Connection Manager or

• Call

the Telstra Pre-Paid Welcome Guide for

further details.

• If you are calling from a non-Telstra phone

and cannot connect on this number,

call

Paid’.

and follow prompts. Refer to

and when prompted say ‘Pre-

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USING THE CONNECTION MANAGER

ACTIVATE YOUR SERVICE VIA CONNECTION

MANAGER

• Once your Connection Manager is installed

you can activate your service by clicking the

Activate button in the bottom right hand

corner, fill in your details and follow the

prompts.

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• Once the Connection Manager has loaded up

and your service has been activated you will

be able to click Connect Now.

• Whenever your Pre-Paid Telstra USB 4G is

plugged into your computer the Connection

Manager will automatically launch.

Alternatively double click the shortcut on

your desktop.

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CONNECTION MANAGER ICONS

CONNECTION MANAGER UPDATES

Your Connection Manager will automatically check

for software updates periodically. Alternatively,

you can click on Tools in the Connection Manager,

and select Check for Updates menu item, to

manually download the latest software.

Alternatively you may visit the Support & Updates

page at telstra.com/ppmbb

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TELSTRAONE EXPERIENCE

Your new Pre-Paid Telstra USB 4G includes

TelstraOne Experience with features that make it

easier to connect and access all of your favourite

services and functions.

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TelstraOne Experience includes quick and easy

access to the following service (data and content

charges apply):

TOP STORIES

BigPond News brings you breaking news from

across Australia and around the world. Once

connected, wherever and whenever news

happens, you can be kept up to date right on your

screen.

ONLINE SERVICES

TelstraOne Experience comes with internet

bookmarks and menu which brings together

weblinks to your favourite services and

applications. Once connected, access your

favourite BigPond® and internet links within one

or two clicks.

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Once connected, you can quickly search and find

what you need with Sensis®, Yellow Pages®,

White Pages® and BigPond® Music. Search right

from your Connection Manager using the

TelstraOne Experience.

WHITE PAGES® – IT’S HOW WE CONNECT

With whitepages.com.au you can find contact

information for people, businesses, government

departments and community organisations. You

can send the details to your mobile, view the

location on a map or save and share listings using

the new MyList feature.

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YELLOW PAGES®

With yellowpages.com.au you can find businesses,

locate them on a map and even send their details

to your mobile for later. So whatever you need to

find, Let your fingers do the Walking®.

BIGPOND® MUSIC

Get the latest hits as well as all the classics from

BigPond Music. There’s a huge library of albums

and singles to choose from. What’s more, all

BigPond Music downloads are high quality MP3s

that are compatible with all MP3 digital music

players and devices including Apple® iTunes®,

iPod® and iPhone™.

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EXTRA BITS YOU SHOULD KNOW

COVERAGE

Coverage depends on your location, device and

whether your device has an external antenna

attached. Visit telstra.com/mobilebbcoverage

check if you are covered.

TERMS & CONDITIONS

It is important that you read and understand the

terms that apply to your service. The terms for

your Telstra Pre-Paid Mobile Broadband service

are set out in Our Customer Terms (as varied from

time to time). Below is a summary of some aspects

of Our Customer Terms. It is for information only.

For terms governing your Telstra Pre-Paid Mobile

Broadband service, please go to

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telstra.com/ppmbb or see Our Customer Terms at

telstra.com.au/customerterms

brochure contains a summary of the charges that

apply to our Telstra Pre-Paid Mobile Broadband

service.

. Your pricing

1. Registering and using your service

1.1 We provide the Telstra Pre-Paid Mobile

Broadband service to you mainly for your personal

use.

1.2 We will connect your Telstra Pre-Paid Mobile

Broadband service once you register it by

providing us with your name, address and details

of your intended use and other information and

identification reasonably requested by us. If you

are under 18 years of age, this includes

confirmation that you have

parent or a responsible adult to use this service.

the consent of your

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We may request further information from you after

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you have registered, provided that our request is

reasonable.

1.3 You must notify us of any changes to your

name or address within 14 days of such change by

calling Customer Service on

(from a Non

Telstra phone call

and say “Prepaid”).

1.4 Your USB device pack specifies the “Network

Access Period” during which you can use the

service features or other Telstra services, once

registered. The date on which the Network Access

Period ends is the “Credit Expiry Date”.

1.5 Your Credit Expiry Date is 30 days from your

last recharge unless you are using Credit Me2U in

which case different rules will apply. Go to

telstra.com/ppmbb for Terms & Conditions.

1.6 Each Telstra Pre-Paid recharge card and

voucher is fully transferable, non-refundable and

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must be activated before the use by date printed

on it.

1.7 If you cancel your Telstra Pre-Paid Mobile

Broadband service (other than as a result of our

breach) or we cancel the service as a result of your

breach, all unused credit in your account will

remain with us.

1.8 Any unused credit in your account after the

Credit Expiry Date will remain with us.

1.9 If your account balance is or becomes

insufficient to cover or use a particular feature or

Telstra service, we will not provide the service to

you and will terminate any session, feature or

service in progress, except for calls to emergency

services 000 or access to My Account.

1.10 When you use the service, we will debit your

account balance in accordance with the charges

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set out in your pricing brochure and Our Customer

Terms (from time to time).

1.11 When your service is in recharge only period,

you cannot connect to the internet (you may call

emergency services and connect to My Account for

recharge).

1.12 If you do not recharge your service during

your recharge only period, it will be disconnected

and your service number will be reallocated to

another customer.

1.13 Any value in your account balance is not

refundable or transferable.

2. Unlocking fee

Your USB device is programmed to operate only on

the Telstra network, you may need to pay an

unlocking fee to use it on other networks.

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3. SIM card

3.1 We own any SIM provided to you. You must

keep it secure. You must notify us (in writing if

registered in the name of a company) immediately

if the SIM card is lost, or stolen. You are

responsible for all costs and losses resulting from

any use of the SIM card and which arises prior to

the time that we receive your notification.

3.2 Title in the Telstra Pre-Paid Mobile Broadband

USB device will pass to you when you register the

SIM card for that USB device. However, risk in the

USB device passes to you when you accept

delivery of it.

4. Changing our customer terms

We can change most of the terms (including price)

on which we supply services to you. Generally,

subject to some exceptions, if a change is not

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required by law or necessary for security or

technical reasons and has more than a minor

detrimental impact on you, we will tell you at least

30 days beforehand. If a change will have a

detrimental impact, we may also publish a notice

in a relevant newspaper summarising the change

3 working days beforehand. We will tell you about

changes by sending you a text message or

otherwise in writing, directing you to further

information about the charges (such as on

telstra.com or at a Telstra store). We may also

publish a notice in a national newspaper.

5. Cancellation and suspension

5.1 You can cancel your service at any time by

telling us beforehand.

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5.2 We may ask you to put your request in writing.

If you cancel a service before we have provided it

to you, we may charge you any costs we incur.

5.3 We may suspend or cancel a service in a

number of circumstances, for example where you

are in breach of Our Customer Terms (including

using your service in a way which we reasonable

believe is fraudulent, poses an unacceptable risk

to our security or network capability or is illegal), it

is necessary to restore or maintain our network,

there is an emergency, the law or a regulator

requires us to do so, you leave your premises, or

you become bankrupt or insolvent. The amount of

notice (if any) we give you depends on the

circumstances.

5.4 If a service is cancelled or suspended, you are

still required to pay for relevant charges incurred

up to the date of cancellation or suspension.

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6. Liability

Our liability to you

6.1 If our services are used by you in pursuit of

financial gain (such as to conduct share trading), it

is very important that you have another means of

communication available and do not solely rely on

our services.

6.2 In many cases, we accept liability to you for

breach of contract or negligence under the

principles applied by the courts. Some exceptions

are set out below.

6.3 As your service is provided to you for the

primary purpose of personal use, we do not accept

liability for losses that result from the use of your

service in connection with the conduct of a

business. However, we will accept that liability if it

cannot be excluded under any legislation. If that

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liability cannot be excluded but can be limited

under any legislation, we limit our liability to

resupplying, repairing or replacing the relevant

goods or services (or payment of the cost of

resupply, repair or replacement) where it is fair

and reasonable to do so.

6.4 We are not liable for any loss to the extent that

it is caused by you, results from your failure to

take reasonable steps to avoid or minimise your

loss, or caused by us failing to comply with our

obligations due to events outside our reasonable

control (such as failure in equipment that is not

owned or operated by us, an industrial strike or a

natural disaster).

Your liability to us

6.5 If you and one or more others are the

customer(s) for a service, each of you is jointly and

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individually responsible for all charges and other

obligations relating to that service.

6.6 Consumer and small business customers are

liable to us for breach of contract or negligence

under the principles applied by the courts but is

not liable to us to the extent that it is caused by us.

7. General

Please read Telstra’s Privacy Statement

“Protecting Your Privacy” available at

telstra.com.au/privacy/privacy_statement.html

which sets out how your personal information is

collected, used and disclosed (including for

marketing purposes) and your rights in relation to

accessing and correcting that information. You

agree to the collection, use and disclosure of your

personal information in accordance with the

Telstra Privacy Statement.

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8. Telstra FairPlay policy

It is important to us that our customers can

access our services therefore you must follow our

FairPlay Policy when you use any of our special

offers giving you calls or data usage for free or at

rates lower than the standard rates for such as set

out in Our Customer Terms (sometimes known as

FairPlay offers). Full details are available at

telstra.com.au/customerterms

9. Acceptable use policy

It is important that you comply with the

Acceptable Use Policy when using Telstra Pre-

Paid Mobile Broadband service. Our Acceptable

Use Policy deals with our rights in respect of your

service if your usage of the service:

• Causes you to breach Our Customer

Terms of law;

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• Causes us to breach the law;

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• Results in us incurring liability to any

person;

• Causes interference;

• Damages our reputation or brand; and

• Attempts to manipulate any limitations

of our service.

Full details of the policy are available in Our

Customer Terms which can be found at

telstra.com.au/customerterms

10. Complaints

We aim to resolve all problems and complaints

quickly and effectively. If you have any concerns,

please visit your nearest Telstra store or call us on

and say “Prepaid”). If we are unable to resolve this

(from a Non Telstra phone call

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matter to your satisfaction you can contact the

Telecommunications Industry Ombudsman (“TIO”).

The TIO is an office of last resort for complaints

about telephone and internet services.

FREECALL™ 1800 062 058 TTY 1800 675 692

Translator and Interpreter Service: 13 1450

Email: tio@tio.com.au

You can also contact the Australian

Communications and MediaAuthority (“ACMA”) for

information on telecommunications issues. The

ACMA is a Commonwealth government agency

responsible for regulating the telecommunications

industry.

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For calls from Melbourne:

(03) 9963 6988

1300 850 115

For calls outside Melbourne:

For further information, please go to

telstra.com.au/customerterms

Apple, iPod and iTunes are trademarks of Apple

Inc., registered in the U.S. and other countries.

iPhone is a trademark of Apple Inc. iPod and

iTunes are for legal or rightholder-authorised

copying only. Don’t steal music.

™ and ® are trademarks and registered

trademarks of Telstra Corporation Limited ABN 33

051 775 556.

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PROBLEM SOLVING

1. Install and test the USB device in another

computer

2. Check your SIM card is working in another

device – e.g. mobile phone

3. Insert a known working SIM card into your

USB device

4. Confirm your account is active – contact

Telstra

5. Uninstall the USB device and re-install using

Windows ‘Safe Mode’ – consult a PC

technician for help if required (PC only)

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Problem

Possible Causes