Telstra T-VOICE 503 User Manual

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Page 1

TELSTRA T-VOICE 503 DECT CORDLESS PHONE

Page 2

GETTING TO KNOW YOUR PHONE

Overview of your handset

Symbol Function

(t)

Scroll left / Contacts / Recall - For scrolling left. Access to phonebook. Press and hold to use Recall feature when connected to a PABX, and with some Telstra Calling Features e.g. Call Waiting

Navigational key / Volume / Call List - For scrolling up. In call volume adjustment during calls.

Talk key/Speakerphone - Make or answer a call. Activate and deactivate hands-free during a call.

Earpiece

Display

Menu / OK

Navigation key / Volume /

Call list

Talk key / speaker phone

Activating / deactivating the key lock

Scroll Right / Redial key

Microphone

Back / Clear / Mute

“End Call” / Power key / Exit

Navigation key / Volume

Activating / deactivating

the handset ringer / Change case /

Pulse to tone dialling

Pause / Space key

Scroll Left / Contacts / Recall

Ring indicator LED

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Asterisk key / Ringer on/off - For entering asterisks. Press and hold down to switch handset ringer on/off. When entering names, switch between upper and lower case lettering.

(u)

Redial - Open the redial list.

“End call”/Power Key - Press briey to end a call or return to standby mode. Press and hold down to switch the handset on/off.

Navigational key / Volume / Call List - For scrolling down. Access to Call List. In call volume adjustment during calls.

- 9

Alphanumerical keypad - For dialling telephone numbers.

Hash key / Keypad lock - In standby mode press and hold to lock/ unlock the keypad. For entering the hash symbol.

Space key - When entering name, insert space. While dialling, insert a dialling pause.

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Handset display

Display icons

Signal icon

Displays when in hands-free mode

Mute is activated

Ringer is switched off

Indicates a missed call

Alarm is set

Battery is fully charged

Battery is partially charged

Battery is running low

Battery is almost fully discharged

Battery is empty

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Overview of the charger

Charging contacts

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21 View the details or dial an entry 21 Edit a name and number 21 Delete an entry 22 Delete all entries 22 Predial an entry 22 Check the memory status

(Local contacts only)

23 Caller ID and call list 23 New calls alert 23 Dial a number in the Call List 23 Copy a Call List number

to the phonebook

24 View the details of an entry 24 Delete an entry 24 Delete the entire Call List 25 Predial an entry in the Call List 26 Clock and alarm 26 Set the date and time 26 Set the alarm 27 Call features 27 Add a speed dial number 27 Edit / Delete a speed dial number 28 Handset settings 28 Sound 29 Display 30 Language 30 De-registering a handset 31 Handset name 31 Auto hang-up 31 Auto answer 31 Restore to default settings 32 Handset version 32 Upgrade handset software 33 Advance settings

WHAT’S INSIDE

2 Getting to know your phone 2 Overview of your handset 4 Handset display 4 Display icons 5 Overview of the charger 8 Safety precautions 10 Getting started 10 HD VoiceTM calls 10 Location 10 Handset range 10 Signal strength 11 Contents of the package 11 Setting up 11 Connecting the charger 11 Power up the handset 12 Charging the batteries 12 Select a language 12 Registering the handset 13 Date and time 14 Navigating the menus 15 Menu map 16 Making and receiving call 16 Switch the handset on / off 16 Calls 17 Adjust the earpiece or

hands-free volume

17 Adjust the ringer volume 17 Mute 17 Hold 17 Intercom, second calls,

transferring calls and conference calls

19 Lock/unlock the keypad 20 Phonebook 20 Store a name and number

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33 DECT settings 34 Internal names 34 Line settings 36 Line selection 36 Default settings 37 Help 39 Appendix

Page 8

SAFETY PRECAUTIONS

Your new Telstra T-Voice 503 handset is intended for use within Australia for connection to a gateway network. Please read the safety precautions and user guide carefully before installing the handset.

The user guide is a part of the product package and must be passed on to a new owner.

Caution: Warning/danger statement, follow safety precautions!

• The ambient temperature must be between 0 °C and 40 °C.

• Please note that the ringer for incoming calls as well as signal tones are emitted on the handset loudspeaker. Do not therefore hold the handset close to your ear while one of these functions is on, otherwise your hearing may be affected.

• Use only the following supplied power supply: S004AGS0750030

• This product requires an electrical supply of 100 - 240 volts AC.

• The mains power plug must always be easily accessible.

• To disconnect the device from mains, separate the plug from the wall socket rst.

Rechargeable batteries

Use the two supplied rechargeable batteries:

1.2V AAA 750mAh Highpower

Using other rechargeable batteries or non-rechargeable batteries/primary cells can be dangerous and cause malfunctions in or damage to the telephone.

Product dimensions and weight (without battery)

Handset: (L) 175.0 x (W) 50.4 x (H) 31.5 / 132.4g Charger: (L) 70.0 x (W) 70.0 x (H) 21.3 / 64.2g

Please Note:

• Do not immerse batteries in water or throw in the re.

• Rechargeable batteries can become warm while recharging.

• This is normal and not dangerous.

• Do not use any other type of charger since this may damage the batteries.

• Before using the handset, wearers of hearing aids should note that radio signals can be picked up by the hearing aid and cause an unpleasant buzzing noise.

• Do not use your cordless handset in environments at risk from explosion (e.g. paintworks, petrol stations etc.)

• Do not position the handset in bathrooms or showers.

• The radio signals may inuence the working of medical equipment.

• In the event of a power cut or if the batteries are discharged, your handset will not function!

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• The handset must not be charged up without batteries or the battery cover in place.

• Do not touch open contacts.

Small Metal Objects

Small metal objects may stick to the handset due to the presence of magnetic elds on the handset.

Exercise caution when used where metal objects can be picked up.

Environmental impact

At the end of the product’s life cycle, the telephone must not be disposed of in normal domestic waste. Please take it to a collection point for processing electrical and electronic equipment.

Some materials used in this product can be recycled if you take it to a recycling depot.

By recycling parts or raw materials from used products you will be making an important contribution to environmental protection. Please contact your local authority if you require information about collection points in your neighbourhood.

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GETTING STARTED

IMPORTANT

Do not place your T-Voice 503 in the bathroom or other humid areas.

HD VoiceTM calls

HD Voice technology has revolutionised the telephone industry. Callers can now feel better connected. The rich quality of HD VoiceTM calls is more effective and offers a superior listening experience.

Location

You need to place your T-Voice 503 charger within 2 metres of the mains power socket so that the cable will reach. The socket-outlet should be installed near the equipment and should be easily accessible.

Make sure that it is at least 1 metre away from other electrical appliances to avoid interference. Your T-Voice 503 works by sending radio signals between the handset and gateway.

Handset range

The unit has a range of up to 300 metres outdoors when there is a clear line of sight between the gateway and handset. Any obstruction between the gateway and handset will reduce the range signicantly. With the gateway indoors and the handset either indoors or outdoors, the range will normally be up to 50 metres. Thick concrete and stone walls can severely affect the range.

Signal strength

The icon on your handset indicates that you are within range of the gateway. When out of range of the gateway, the icon will show. If you are on a call, and the out of range tone is set to on, you will hear a warning beep.

The line will hang up if the handset moves out of range of the gateway. Move closer to the gateway and the handset will automatically reconnect.

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Contents of the package

Setting up

IMPORTANT

Use only the power adaptor supplied with the product.

Connecting the charger

1. Plug the power adaptor into the socket marked on the rear of the charger and plug the other end into the mains power wall socket. Switch on the mains power.

Power up the handset

1. The bottom part of the handset contains a battery compartment for housing two type AAA batteries.

2. Remove the battery cover from the back of the handset and insert the 2 x AAA NiMH rechargeable batteries supplied. Please note the ’+’ and ’-’ markings inside the battery compartment and insert in the correct direction.

Handset

Charger

Mains power adaptor

2 x AAA rechargeable batteries (already in handset)

Quick Start Guide

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3. Slide the battery cover back into place.

4. Place the handset on the charger to charge, see below.

Charging the batteries

If the battery charge status has reached its lower limit, the battery symbol ( ) is displayed and a warning signal is heard every 60 seconds while on a call. You have only a few minutes of talk time left.

When charging, the

icon will scroll on the display. Once charged scrolling will

stop. You can use the telephone for up to 17.5 hours with fully charged batteries. The

handset has a standby time of up to 300 hours. After you have inserted the batteries for the rst time, the battery display will

indicate the correct information on the charging status only after a complete charging cycle. Use only approved rechargeable batteries NiMH AAA. Never use disposable batteries/primary cells.

To keep your batteries in the best condition, leave the handset off the charger for a few hours at a time. Running the batteries right down at least once a week will help them last as long as possible.

The charge capacity of the rechargeable batteries will reduce with time, giving the handset less talk / standby time. Eventually it will need to be replaced.

Batteries and the handset may become warm during charging. This is normal.

Select a language

When the handset is rst set up it will list the different languages, use d to scroll

to the required language and press

Select

Registering the handset

On the gateway:

1. Press the Pair button on the gateway for 5 seconds till the led ashes. Follow st

ep 2 below.

On the handset:

2. If the handset is not registered to a gateway, press

. The screen

Slide

Press down

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displays

Registering

and once successful

Registered

will be displayed.

3. If the handset is already registered to another gateway, press

, scroll d

Handset Settings

and press

Select

4. Scroll d to

Registration

and press

Select

is highlighted, press

Select

6. The screen displays

Registering

and once successful

Registered

will be

displayed.

Note

A beep will be heard if the registration is successful. The handset is automatically assigned an available handset number. Use this number when making internal calls.

If registration is not successful the rst time, please repeat the process again in case the gateway registration period ran out of time.

If you still cannot register a handset to the gateway please check how many handsets are already registered. The total number of handsets that can be registered to a gateway is dependent on the gateway.

Date and time

Note

The phone can be set so that the gateway or handset can be the clock master, once set this will sync across all handset.

If Clock Master is set to Base, the date and time is set automatically when registered to the gateway. See page 33.

If Clock Master is set to Handset, you can also set the date and time manually. See page 33.

1. Press

, scroll u to

Clock & Alarm

and press

Select

Date/Time

is highlighted. Press

Select

3. To change the date format, scroll d to

Date Format

and scroll t or u to select

either

DD/MM

MM/DD

4. Scroll u to

Enter Date

, enter the date, e.g. when set to DD/MM, 27/08/17 for 27

August 2017 and press Ok.

5. Once the date is set, to change the time format, scroll d to

Time Format

and

scroll t or u to select either

12 Hours

24 Hours

6. Scroll u to

Enter Time,

enter the time, e.g. when set to 24 Hours, 1430 for

2:30pm and press

Save

If the current time format setting is 12 hour, scroll t or u to select

or PM.

7. Press O to return to standby.

Your T-Voice 503 is now ready for use.

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Navigating the menus

Your T-Voice 503 has an easy to use menu system on the handset. Each menu has a list of options, which you can see on the menu map on the

following page. When the handset is in standby:

Scrolling through menus

1. From the standby screen, press

The main menu is opened.

2. Use the u /d /

(t) / r (u) keys to scroll through the menu.

3. Left softkey - press to action the corresponding word prompt shown in the lower left corner of the display. Right softkey - press to action the corresponding word prompt in the lower right corner of the display.

4. Press O to return to standby.

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Menu map

Contacts

Local Contacts

Add

Edit 1

View

Delete

Delete All

Predial

Memory Status

Base Contacts

Add

Edit1

View

Delete

Delete All

Predial

Call List

Missed Call

Outgoing Calls

Accepted Calls All Calls

Clock & Alarm

Date/Time Alarm

Call Features

Voicemail Call Forward Call Waiting Call Return Voice Assistant Speed Dial

Handset Settings

Sound

Ringer Volume

Ringtone

Key Beep

Out Range Tone

Cradle Tone

Display

Contrast

Wallpaper

Backlight Timeout

Language

Registration Handset Name Auto Hang-up Auto Answer Handset Setback Handset Version

Advance Settings

DECT Settings

Change PIN

Clock Master

ECO +

Base Version

Base Setback

Internal Names Line Settings Line Selection

These options will only be available if there is an entry stored.

These options are dependent on the gateway.

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MAKING AND RECEIVING CALLS

Note

Your phone will automatically time the duration of all external calls, the call timer will display on the screen. When the call ends, the total duration of your talk time is shown for 1 second.

Switch the handset on / off

1. To power the handset off, press and hold O for about 5 seconds.

Conrm?

,is displayed, press

Yes

to conrm or No to cancel.

3. Press O to turn the handset back on.

Calls

When making calls you can pre set the line selection to auto, manual or individual line selection, see page 36. The default setting is auto, when a call is made the gateway will automatically select the line.

1. Press t.

2. Dial the number.

If the line selection is set to manual, press t scroll u or d to highlight

Auto

Line Name

and press

Select

, if

Line Name

is selected scroll u or

to the desired line and press

Select

, then dial the number.

3. Press t again to switch to hands-free call.

Preparatory dialling

1. Dial the number rst. If you make a mistake press

Clear

to delete the last digit.

2. Press t to dial. If the line selection is set to manual, press t scroll u or d to highlight

Auto

Line Name

and press

Select

, if

Line Name

is selected scroll u or

to the desired line and press

Select

3. Press t again to switch to hands-free call.

Make a call using speed dial keys

1. Press and hold the relevant keypad number, press t the number will be

dialled automatically.

If the line selection is set to manual, press t scroll u or d to highlight

Auto

Line Name

and press

Select

, if

Line Name

is selected scroll u or

to the desired line and press

Select

Note

To assign a speed dial number, see page 27.

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End a call

Press O, or place the handset back on the charger.

Note

You can end calls simply by placing the handset on the charger. To turn this feature off, see Auto hang-up, see page 31 .

Receive a call

When you receive an external call, the phone rings, , the line information and the phone number (or name if stored in the phonebook) is displayed.

1. Press t to answer the call and press t again to switch to hands-free.

Note

If you prefer for the call to be automatically answered when you lift the handset off the charger, you will need to switch Auto answer on, see page 31.

Adjust the earpiece or hands-free volume

1. During a call, press u to increase and d to decrease the volume level. There

are 5 levels to choose from, volumes 1-5.

Adjust the ringer volume

In standby, press u and then scroll u or d to select the desired volume level. While the phone is ringing, press u or d to select the desired volume level.

Press and hold in standby to turn the ringer off. Press and hold again to turn the ringer back on.

Mute

1. During a call press

Mute

, m is displayed.

2. To turn mute off, press

Unmute

Hold

You can place your caller on hold. When on hold the icon will be red.

1. During a call press

Option, Hold

is highlighted, press

Select

2. To turn hold off, press

Option, Unhold

is highlighted, press

Select

Intercom, second calls, transferring calls and conference calls

Making an internal call

If more than one handset is registered to the gateway, an internal call can be made between handsets and a second call can also be made.

1. If 2 handsets are registered to the gateway, press

Intercom

and the other

handset rings automatically.

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2. If 2 or more handsets are registered to the gateway, press

Intercom

and scroll

to select the handset that is to be called, press

Select

Receiving an internal call

When an internal call is received, the handset name or number that is calling is displayed.

1. Press

Silence

to stop the handset ringing.

2. Press

Reject

to reject the call.

3. Press t to answer the call.

Making a second call

When on an internal or external call you can make a second internal or external call without ending the rst call.

Second internal call

During a call:

1. Press

Option

and scroll d

Intercom

and press

Select

2. If 3 handsets are registered to the gateway the other handset rings automatically.

3. If 3 or more handsets are registered to the gateway, scroll d to select the

handset that is to be called, or select

All Handsets

to ring all handsets, press

Select

4. When the third handset answers you can have an internal conversion.

5. Press

Option

, then scroll u or d to the required option.

Switch Calls

- to switch between the 2 calls.

Conference

- to join the 2 calls to make a 3-way call.

Transfer

- to transfer the call to the second handset.

Release Active

- to end the active call.

Second external call

During a call:

1. Press

Option

and scroll d to

Add Call

, press

Select

2. You can then either: Dial the number manually. Press B - to dial a number in the phonebook. Press d - to dial a number in the Call List.

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Press

Dial

to dial.

3. If the line selection is set to manual, press t scroll u or d to highlight

Auto

Line Name

and press

Select

, if

Line Name

is selected scroll u or

to the

desired line and press

Select

4. When the second call answers you can have a conversion.

5. Press

Option

, then scroll u or d to the required option.

Switch Calls

- to switch between the 2 calls.

Conference

- to join the 2 calls to make a 3-way call.

Transfer

- to transfer the call to the second handset.

Release Active

- to end the active call.

Conference calls

If intrusion calls is set to allowed, see page 36, when a handset is on a call a 2nd handset can initiate a conference call. Press t on the 2nd handset and it will take the same line and a conference call will begin.

Transferring calls

If when transferring calls the 2nd handset doesn’t answer then you can press

Option, Transfer

is highlighted, press

Select

to transfer the call to the second

handset unannounced.

Receiving a second call (call waiting)

When on an internal or external call you can receive a second internal or external call without ending the rst call.

When there is a second call the call waiting screen will be displayed, you can either press

to accept the second call and put your 1st caller on hold or

Reject

to reject the second call.

If the call is accepted, press

Option

, then scroll u or d to the required option.

Switch Calls

- to switch between the 2 calls.

Conference

- to join the 2 calls to make a 3-way call.

Transfer

- to transfer the call to the second handset.

Release Active

- to end the active call.

Lock/unlock the keypad

The keypad can be locked so that it cannot be operated accidentally.

Note

When the keypad is locked an incoming call can still be answered and the handset will operate as normal. When the call ends, the keypad lock comes on again.

1. Press and hold #,

Keys Locked

is displayed.

2. Press and hold # again to unlock the keypad.

Page 20

PHONEBOOK

The handset gives you access to 2 phonebooks: Local contacts - The contacts are saved locally on the handset. Base contacts - The contacts are saved on the gateway. All the handsets registered to the gateway can access these shared contacts.

The local phonebook can store up to 100 contacts. Names can be up to 16 characters and numbers up to 24 digits. The number of contacts in the gateway, is dependent on the gateway the handset is registered to.

Every entry contains a rst and last name and up to 3 telephone numbers (e. g. home, mobile, ofce).

There are 2 ways to enter the phonebooks, either press

to go directly to the last

phonebook accessed, then press

to switch between base and local contacts, or

you can go through the handset menu.

Store a name and number

If the T-Voice 503 is connected to a switchboard, you may need to enter a pause in a number. This gives the switchboard time to nd an outside line. A pause is normally stored after the switchboard access code (e.g. 9). When storing a

number, press and hold 0 until the display shows P. You can then continue

storing the phone number. If you wish to display the name of your caller instead of the number, save the full

telephone number including the area code to your phonebook.

1. Press

Menu, Contacts

is displayed, press

Select

2. Scroll u or d to select the desired phonebook and press

Select

3. Press

Option, Add

is highlighted, press

Select

First Name

is highlighted, enter the rst name.

5. Scroll d to

Last Name

, enter the last name.

6. Scroll d to select the number category you want to store the number under,

either

Home, Mobile

Ofce

7. Enter the number and press

Save

8. Press O to return to standby.

Note

Cancel storing an entry by pressing O at any time during the process.

ENTERING NAMES

Use the alphanumeric keypad to enter names in the phonebook. For instance to enter the name Paul

P Press 7 once A Press 2 once

Page 21

U Press 8 twice L Press 5 three times To enter a space, press 0.

WRITING TIPS

To change the text from Abc to ABC, abc or 123, press . Press t or u to move between characters/digits. Press

Clear

to delete a character, or press and hold

Clear

to delete all characters.

View the details or dial an entry

1. Press

Menu, Contacts

is displayed, press

Select

2. Scroll u or d to select the desired phonebook and press

Select

3. Scroll u or d to the entry you want or search alphabetically.

3. Press t to dial.

If the line selection is set to manual, press t scroll u or d to highlight

Auto

Line Name

and press

Select

, if

Line Name

is selected scroll u or

to the desired line and press

Select

4. Or to see the details, press

Option

scroll d to

View

and press

Select

Edit a name and number

1. Press

Menu, Contacts

is displayed, press

Select

2. Scroll u or d to select the desired phonebook and press

Select

3. Scroll u or d to the entry you want or search alphabetically and press

Option

4. Scroll d to

Edit

and press

Select

First Name

is highlighted, press

Clear

to delete a character, or press and hold

Clear

to delete all characters. Edit the name.

6. Scroll d to

Last Name

, press

Clear

to delete a character, or press and hold

Clear

to delete all characters. Edit the name.

7. Scroll d to the number you want to edit, press

Clear

to delete a digit, or press

and hold

Clear

to delete all digits. Edit the number and press

Save

8. Press O to return to standby.

Delete an entry

1. Press

Menu, Contacts

is displayed, press

Select

2. Scroll u or d to select the desired phonebook and press

Select

3. Scroll u or d to the entry you want or search alphabetically and press

Option

4. Scroll d to

Delete

and press

Select

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5. Display shows

Delete?

6. Press

Yes

to conrm or No to cancel.

7. Press O to return to standby.

Delete all entries

1. Press

Menu, Contacts

is displayed, press

Select

2. Scroll u or d to select the desired phonebook and press

Select

3. Press

Option

, scroll d to

Delete All

and press

Select

4. Display shows

Delete All?

5. Press

Yes

to conrm or No to cancel.

6. Press O to return to standby.

Predial an entry

1. Press

Menu, Contacts

is displayed, press

Select

2. Scroll u or d to select the desired phonebook and press

Select

3. Scroll u or d to the entry you want or search alphabetically and press

Option

4. Scroll d to

Predial

and press

Select

5. If the entry has more than one number stored, d to the number you require,

press

Select

6. The number is displayed.

7. Press t to dial. If the line selection is set to manual, press t scroll u or d to highlight

Auto

Line Name

and press

Select

, if

Line Name

is selected scroll u or

to the desired line and press

Select

Check the memory status (Local contacts only)

You can check how much phonebook memory you have on your phone.

1. Press B.

2. Press

Option

and scroll u to

Memory Status

and press

Select

. The display

shows the number of used phonebook entries.

3. Press O to return to standby.

Page 23

CALLER ID AND CALL LIST

Provided the identity of the caller is not withheld, the number of the caller will be displayed together with the date and time of the call (if provided by the network). A subscription to this service may be required.

Note

If the caller’s number is stored in your phonebook along with a name, when you receive a call the name will also be displayed.

New calls alert

When you have new missed calls (incoming calls that you haven’t answered), the display shows

X Missed Call(s)

and the icon ashes.

Note

You can either enter the Call List by pressing d or through the handset menu.

Dial a number in the Call List

1. Press d, scroll u or d to highlight the Call List (

Missed Calls, Outgoing Calls

Accepted Calls, All Call

) you want.

2. Press

Select

, the most recent number or name if stored in the phonebook is

highlighted.

3. Scroll u or d to the entry you want to dial.

4. Press t scroll u or d to select the desired line and press

Select

Copy a Call List number to the phonebook

1. Press d, scroll u or d to highlight the Call List (

Missed Calls, Outgoing Calls

Accepted Calls, All Call

) you want.

2. Press

Select

, the most recent number or name if stored in the phonebook is

highlighted.

3. Scroll u or d to the entry you want and press

Option

Save Number

is highlighted, press

Select

5. Scroll u or d to select the desired phonebook and press

Select

6. Scroll d to select the number category you want to store the number under,

either

Home, Mobile

, or

Ofce

and press

Select

First Name

is highlighted, enter the rst name and scroll d.

Last Name

is highlighted, enter the last name and press

Save

9. Press O to return to standby.

Page 24

View the details of an entry

1. Press d, scroll u or d to highlight the Call List (

Missed Calls, Outgoing Calls

Accepted Calls, All Call

) you want.

2. Press

Select

, the most recent number or name if stored in the phonebook is

displayed.

3. Scroll u or d to the entry you want and press

Option

4. Scroll d to

View

and press

Select

. The number (and name if stored in the

phonebook), and the time and date of the call are displayed.

5. Press O to return to standby.

Delete an entry

1. Press d, scroll u or d to highlight the Call List (

Missed Calls, Outgoing Calls

Accepted Calls, All Call

) you want.

2. Press

Select

, the most recent number (or name if stored in the phonebook) is

displayed.

3. Scroll u or d to the entry you want and press

Option

4. Scroll d to

Delete

and press

Select

. The display shows

Delete?

5. Press

Yes

to delete or No to cancel.

6. Press O to return to standby.

Delete the entire Call List

1. Press d, scroll u or d to highlight the Call List (

Missed Calls, Outgoing Calls

Accepted Calls, All Call

) you want.

2. Press

Select

, the most recent number (or name if stored in the phonebook) is

displayed.

3. Press

Option

, scroll d to

Delete All

and press

Select

. The display shows

Delete

All?

4. Press

Yes

to delete or No to cancel.

5. Press O to return to standby.

Page 25

Predial an entry in the Call List

1. Press d, scroll u or d to highlight the Call List (

Missed Calls, Outgoing Calls

Accepted Calls, All Call

) you want.

2. Press

Select

, the most recent number (or name if stored in the phonebook) is

displayed.

3. Scroll u or d to the entry you want and press

Option

4. Scroll d to

Predial

and press

Select

. The number is displayed.

5. Press t to dial. If the line selection is set to manual, press t scroll u or d to highlight

Auto

Line Name

and press

Select

, if

Line Name

is selected scroll u or

to the desired line and press

Select

Page 26

CLOCK AND ALARM

If you have subscribed to your network’s Caller ID service, if Clock Master is set to Base the gateway automatically sets the date and time of the handset when registered. If the Clock Master is set to handset, you can also manually set the time on the individual handsets.

Set the date and time

1. Press

, scroll u to

Clock & Alarm

and press

Select

Date/Time

is highlighted. Press

Select

3. To change the date format, scroll d to

Date Format

and scroll t or u to select

either

DD/MM

MM/DD

4. Scroll u to

Enter Date

, enter the date, e.g. when set to DD/MM, 27/08/17 for 27

August 2017 and press Ok.

5. Once the date is set, to change the time format, scroll d to

Time Format

and

scroll t or u to select either

12 Hours

24 Hours

6. Scroll u to

Enter Time,

enter the time, e.g. when set to 24 Hours, 1430 for

2:30pm and press

Save

If the current time format setting is 12 hour, scroll t or u to select

or PM.

7. Press O to return to standby.

Set the alarm

1. Press

, scroll u to

Clock & Alarm

and press

Select

2. Scroll d to

Alarm

and press

Select

3. Activation is highlighted, scroll t or u to

Off, Once

Daily

4. Scroll d to highlight

Enter Time

5. Enter the time (HH:MM). If the current time format setting is 12 hour, scroll t or u to select

or PM.

6. Scroll d to highlight

Ringtone

t or u to select the desired ringtone and press

Save

7. Press O to return to standby.

Notes

If the alarm is set to

Once

, will disappear from the screen after the alarm has

sounded once. If the alarm is set to

Daily

, will remain on the screen after the alarm has

sounded. When the alarm rings, press

Off

or O to stop the ring.

Page 27

CALL FEATURES

Add a speed dial number

1. Press

, scroll d to

Call Features

and press

Select

2. Scroll d to

Speed Dial

and press

Select

3. Scroll u or d to select the key where you want to store the number, press

Select

If the entry is empty

No Number

will be displayed, press

Edit

Name

is highlighted, enter the name and scroll d to highlight

Number

5. Enter the number and press

Save

6. Press O to return to standby.

Note

To dial a speed dial number, see page 16

Edit / Delete a speed dial number

1. Press

, scroll d to

Call Features

and press

Select

2. Scroll d to

Speed Dial

and press

Select

3. Scroll u or d to select the key where the number is stored, press

Select

Name

is highlighted, press

Clear

to delete a character, or press and hold

Clear

to delete all characters. Edit the name if necessary.

5. Scroll d to the number, press

Clear

to delete a digit, or press and hold

Clear

delete all digits. Edit the number if necessary and press

Save

6. Press O to return to standby.

Page 28

HANDSET SETTINGS

Sound

Ringer volume

The ring volume can be set to different volume levels. Choose from 5 volume levels or Off.

1. Press

, scroll d to

Handset Settings

and press

Select

Sound

is highlighted. Press

Select

Ringer Volume

is highlighted. Press

Select

4. Scroll u or d to the volume you require and press

Select

5. Press O to return to standby.

Ringer melody

Different ringer melodies of the handset can be set. Choose from 10 different ringer melodies. While scrolling a sample ring will be heard for each melody.

1. Press

, scroll d to

Handset Settings

and press

Select

Sound

is highlighted. Press

Select

3. Scroll d to

Ringtone

and press

Select

4. Scroll u or d to the ringtone you require and press

Select

5. Press O to return to standby.

Key beep

When you press a button on the T-Voice 503 handset, you will hear a beep. You can switch this beep on or off.

1. Press

, scroll d to

Handset Settings

and press

Select

Sound

is highlighted. Press

Select

3. Scroll d to

Key Beep

and press

Select

4. Scroll u or d to

Off

and press

Select

5. Press O to return to standby.

Out of range tone

When on a call if you move out of range of the gateway, you will hear a beep. You can switch this tone on or off.

1. Press

, scroll d to

Handset Settings

and press

Select

Sound

is highlighted. Press

Select

Page 29

3. Scroll d to

Out Range Tone

and press

Select

4. Scroll u or d to

Off

and press

Select

5. Press O to return to standby.

Cradle tone

When you place the handset on the charger, you will hear a beep. You can switch this beep on or off.

1. Press

, scroll d to

Handset Settings

and press

Select

Sound

is highlighted. Press

Select

3. Scroll d to

Cradle Tone

and press

Select

4. Scroll u or d to

Off

and press

Select

5. Press O to return to standby.

Display

Display contrast

You can set the display contrast on the handset screen.

1. Press

, scroll d to

Handset Settings

and press

Select

2. Scroll d to

Display

and press

Select

Contrast

is highlighted. Press

Select

4. Scroll u or d to the contrast you require and press

Select

5. Press O to return to standby.

Wallpaper

Select from 4 different wallpapers for your handset or set to no wallpaper.

1. Press

, scroll d to

Handset Settings

and press

Select

2. Scroll d to

Display

and press

Select

3. Scroll d to

Wallpaper

and press

Select

4. Scroll u or d to the wallpaper you require and press

Select

5. Press O to return to standby.

Display backlight

You can set the amount of time before the backlight turns off.

1. Press

, scroll d to

Handset Settings

and press

Select

2. Scroll d to

Display

and press

Select

3. Scroll d to

Backlight Timeout

and press

Select

Page 30

4. Scroll u or d to the time you require and press

Select

5. Press O to return to standby.

Language

1. Press

, scroll d to

Handset Settings

and press

Select

2. Scroll d to

Language

and press

Select

3. Scroll u or d to the language you require and press

Select

4. Press O to return to standby.

Registration

On the gateway:

1. Press the Pair button on the gateway for 5 seconds till the led ashes. Follow set 2 below.

On the handset:

2. If the handset is not registered to a gateway, press

. The screen

displays

Registering

and once successful

Registered

will be displayed.

3. If the handset is already registered to a gateway, press

, scroll d to

Handset Settings

and press

Select

4. Scroll d to

Registration

and press

Select

is highlighted, press

Select

6. The screen displays

Registering

and once successful

Registered

will be

displayed.

Note

A beep will be heard if the registration is successful. The handset is automatically assigned an available handset number.

If registration is not successful the rst time, please repeat the process again in case the gateway registration period ran out of time

De-registering a handset

A handset can cancel any handset registered to the same gateway. This allows the handset to end the wireless connection with the system.

1. Press

, scroll d to

Handset Settings

and press

Select

2. Scroll d to

Registration

and press

Select

3. Scroll d to

Unregister

and press

Select

Page 31

4. Enter the PIN and press Ok.

5. Scroll u or d to the handset that you want to de-register and press

Select

6. The display shows

Unregister?

, press

Yes

to de-register or No to cancel.

7. Press O to return to standby.

Handset name

A personalized name can be set for each handset to easily distinguish between them. A name can be up to 16 characters.

1. Press

, scroll d to

Handset Settings

and press

Select

2. Scroll d to

Handset Name

and press

Select

3. The handset name is displayed, press

Clear

to delete a character, or press and

hold

Clear

to delete all characters. Enter the new name and press

Save

4. Press O to return to standby.

Auto hang-up

The phone is set to end calls by placing the handset on the charger. This feature can be switched off so that calls can only be ended by pressing

1. Press

, scroll d to

Handset Settings

and press

Select

2. Scroll d to

Auto Hang-up

and press

Select

3. Scroll u or d to

Off

and press

Select

4. Press O to return to standby.

Auto answer

The phone is set to answer calls by pressing t if you would rather be able to

answer the call by lifting the handset off the charger you will need to turn this feature on.

1. Press

, scroll d to

Handset Settings

and press

Select

2. Scroll d to

Auto Answer

and press

Select

3. Scroll u or d to

Off

and press

Select

4. Press O to return to standby.

Restore to default settings

1. Press

, scroll d to

Handset Settings

and press

Select

2. Scroll d to

Handset Setback

and press

Select

Conrm?

is displayed, Press

Yes

to conrm or No to cancel.

4. Press O to return to standby.

Page 32

Handset version

1. Press

, scroll d to

Handset Settings

and press

Select

2. Scroll d to

Handset Version

and press

Select

3. The software version will be displayed.

4. Press O to return to standby.

Upgrade handset software

You can upgrade the handset to the latest software, this can be checked manually or the handset checks for new software every time it is switched on or at 12:00am every day and sends a notication. The gateway may also send a notication.

It is recommended that the battery shows at least 2 bars before upgrading software

Manually

1. Press

, scroll d to

Handset Settings

and press

Select

2. Scroll d to

Handset Version

and press

Select

3. Press

Upgrade

, the screen will either display

SW Up to Date

New SW Available

if there is new software available press

Upgrade

, once the upgrade is complete

the handset will reboot.

Base or handset notication

1. When new software is available,

New SW available

will display on the standby

screen.

2. Press

, scroll d to

Handset Settings

and press

Select

3. Scroll d to

Handset Version

and press

Select

4. Press

Upgrade

, the screen will either display

New SW Available

, press

Upgrade

once the upgrade is complete the handset will reboot.

Page 33

ADVANCE SETTINGS

Advanced settings availability are dependent on the CAT-iq gateway that is being used.

DECT settings

Change PIN

Some functions are protected by a 4 digit PIN code which must be entered if the settings are changed. The default depends on the gateway. The PIN can be changed to a preferred number.

When entering a PIN, the digits are shown as ****

1. Press

, scroll u to

Advance Settings

and press

Select

DECT Settings

is highlighted. Press

Select

Change PIN

is highlighted. Press

Select

4. Enter the old PIN and press Ok.

5. Enter the new PIN and press Ok.

6. Re-enter the new PIN and press

Save

7. Press O to return to standby.

Clock master

The phone can be set so that the gateway or handset can be the clock master, once set this will sync across all handset.

1. Press

, scroll u to

Advance Settings

and press

Select

DECT Settings

is highlighted. Press

Select

3. Scroll d to

Clock Master

and press

Select

4. Scroll u or d to

Base

Handset

and press

Select

5. Press O to return to standby.

ECO plus

You can set the gateway Eco+ mode via this menu, and the transmission power method depends on the gateway.

1. Press

, scroll u to

Advance Settings

and press

Select

DECT Settings

is highlighted. Press

Select

3. Scroll d to

ECO +

and press

Select

4. Scroll u or d to

De-activate

Activate

and press

Select

5. Press O to return to standby.

Page 34

Base version

1. Press

, scroll u to

Advance Settings

and press

Select

DECT Settings

is highlighted. Press

Select

3. Scroll d to

Base Version

and press

Select

4. The Firmware, EEPROM and Hardware Versions will be displayed.

5. Press O to return to standby.

Restore to default settings

1. Press

, scroll u to

Advance Settings

and press

Select

DECT Settings

is highlighted. Press

Select

3. Scroll d to

Base Setback

and press

Select

Conrm?

is displayed, Press

Yes

to conrm or No to cancel.

5. Press O to return to standby.

Internal names

This will show you the handsets registered to the gateway.

1. Press

, scroll u to

Advance Settings

and press

Select

2. Scroll d to

Internal Names

and press

Select

3. Scroll u or d to the required handset and press

Option

Dial

- to intercom the selected handset.

Edit

- to prevent a call from the selected handset being intercepted, and edit

the handset name.

Delete

- to unregister the selected handset.

4. Press O to return to standby.

Line settings

Line name

If you have multiple lines, each line can have a different name.

1. Press

, scroll u to

Advance Settings

and press

Select

2. Scroll d to

Line Settings

and press

Select

3. Enter the PIN and press Ok.

4. Scroll u or d to the required line and press

Option

Line Name

is highlighted, press

Select

6. The line name is displayed, press

Clear

to delete a character, or press and hold

Clear

to delete all characters. Enter the new name and press

Save

Page 35

7. Press O to return to standby.

Line ID

1. Press

, scroll u to

Advance Settings

and press

Select

2. Scroll d to

Line Settings

and press

Select

3. Enter the PIN and press Ok.

4. Scroll u or d to the required line and press

Option

5. Scroll d to

Line ID

and press

Select

6. The line ID is displayed.

7. Press O to return to standby.

Attached handset

1. Press

, scroll u to

Advance Settings

and press

Select

2. Scroll d to

Line Settings

and press

Select

3. Enter the PIN and press Ok.

4. Scroll u or d to the required line and press

Option

5. Scroll d to

Attached Handset

and press

Select

6. Scroll u or d to the required handset.

7. Then scroll t or u to the check or uncheck the handset and press

Save

8. Press O to return to standby.

Multi call mode

You can set the gateway to single call or multiple calls mode.

1. Press

, scroll u to

Advance Settings

and press

Select

2. Scroll d to

Line Settings

and press

Select

3. Enter the PIN and press Ok.

4. Scroll u or d to the required line and press

Option

5. Scroll d to

Multi Call Mode

and press

Select

6. Scroll u or d to

Single

Multiple

and press

Select

7. Press O to return to standby.

Page 36

Intrusion call

When intrusion is set to allow if a call is in progress a second handset can connect without being invited, creating a 3-way call.

1. Press

, scroll u to

Advance Settings

and press

Select

2. Scroll u to

Line Settings

and press

Select

3. Enter the PIN and press Ok.

4. Scroll u or d to the required line and press

Option

5. Scroll d to

Intrusion Call

and press

Select

6. Scroll u or d to

Not Allowed

Allowed

and press

Select

7. Press O to return to standby.

Line selection

When making calls you can pre set the line selection to auto, manual or individual line selection.

1. Press

, scroll u to

Advance Settings

and press

Select

2. Scroll d to

Line Selection

and press

Select

3. Scroll u or d to select

Manual, Auto

or the desired named line and press

Select

4. Press O to return to standby.

Default settings

Phonebook Unchanged Ring volume 3 Ring tones 1 Key tone On Out of range tone Off Cradle tone On Handset name Supplied by the gateway Date & time 01-01-2016, 00:00 Auto answer Off Auto hang-up On Alarm Off Call list gateway dependent Redial list gateway dependent Receiver/speaker volume 3 Line selection Auto Speed dial Unchanged

Page 37

HELP

No dial tone

• Check that the gateway is connected to the network properly.

• Check that the mains power is connected properly.

No display

• Check that the batteries are inserted correctly and fully charged. Use only approved rechargeable batteries supplied.

• Check that the handset is switched on. Press and hold O.

• Reset the unit by removing the batteries and disconnecting the mains power. Wait for around 15 seconds before connecting it again.

• Allow up to one minute for the handset and gateway to synchronize.

LCD and key backlight does not light up during operation

• Battery charge is low. Fully charge the batteries.

Signal icon is not white

• Handset is out of range. Move closer to the gateway.

• Check that the mains power is connected properly.

Keypad does not seem to work

• Check that the keypad lock is not on.

Battery icon is not scrolling during charge

• Adjust the handset slightly on the charger.

• Clean the charging contacts with a cloth moistened with alcohol.

• Check that the charger power is connected properly.

• The battery is full. The battery icon will appear steadily on the display.

No Caller Display

• Check with the network operator.

• The caller may have withheld their number.

• The record cannot be found in the phonebook.

• Check that the correct name/number is stored in the phonebook, with the full area code.

Cannot register a handset to the gateway

• The number of handsets that can be registered is dependent on the gateway. Check that correct PIN code (default is dependent on the gateway) has been entered.

• Check that the handset and gateway are at least one metre away from other electrical equipment to avoid interference when registering.

Handset does not ring

• The handset ringer volume may be set to Off.

Page 38

Noise interference on my phone or on other electrical equipment nearby

Place the phone at least one metre away from electrical appliances or any metal obstructions to avoid any risk of interference.

Page 39

APPENDIX

Care

Your telephone is a sophisticated product in terms of design and construction, and should therefore be handled with care.

To clean the telephone, wipe rst with an antistatic cloth or a damp, soft leather cloth and then dry using a dry cloth.

Disposing of the rechargeable battery

All used batteries must be recycled and should not disposed of in domestic waste. Please dispose of them according to the ofcial regulations. Take them to a recycling depot. The batteries will be recycled since they may, for example, contain lithium (Li), nickel cadmium (Ni - Cd), lead (Pb), cadmium (Cd) or mer- cury (Hg). The batteries are labelled with symbols and information on their contents, e.g.:

Warranty conditions

Your Telstra T-Voice 503 comes with a manufacturer’s warranty of 24 months from the date of purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To nd out more information about your consumer rights if your device is faulty, please call us on 13 22 00 or go to:

https://go.telstra.com.au/helpandsupport/home-phone/ or http://www.telstra. com/faultyproducts

Page 40

crowdsupport.telstra.com.au

telstra.com/x

13 22 00

Telstra T-VOICE 503 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual