Telstra T-HUB 2 User Manual

A GUIDE
TO YOUR

TELSTRA T-HUB

®

2

HANDSET

FOR MORE INFORMATION:

CALL 1300 136 841
VISIT telstra.com/thub
VISIT A TELSTRA STORE

This guide will help you get started as quickly and easily

as possible. It’ll help you get connected and show you
all kinds of ways to get the most from your T-Hub

®

2

Handset. You’ll be making calls in no time.

For more information on using your T-Hub® 2 Handset
visit telstra.com/thub or visit Telstra Crowd Support at
www.crowdsupport.telstra.com.au.

2 3

WHAT’S
INSIDE

05 Let’s get started

05 Preparing the handset

06 Registering your T-Hub 2 handset

08 Handset setup

10 A closer look at the T-Hub 2 handset

13 Battery
14 Home screen & event notifications

15 Calling

15 Taking a call
16 Rejecting, answering and ending the call
17 Incoming call during a call
18 Outgoing call
20 Internal call
21 Transferring a call between handsets
22 Call waiting
24 3-way call
25 Make 2nd call
25 Paging

LET’S GET THIS
SHOW ON THE ROAD

26 Call log
26 Contacts

27 Contact synchronisation
28 Contact list
30 Edit a contact
30 Add a contact
31 Delete a contact

31 Settings

32 Sound
35 Display
38 Time
40 Call features
43 System
44 Software updates
45 Keypad lock

46 Troubleshooting

46 Contacts
46 Software updates
47 Registration
47 Settings

48 Customer Service and Product Warranty

LET’S GET
STARTED

4 5

PREPARING THE HANDSET

1. Remove the bac k cover of the handset.

2. Insert batteries in th e handset

3. Replace the handset cov er.

4. Pl ace the handset into the handset dock and connect the do ck to mains power

using one of the power supplies provide d.

You can now turn the handset on by pressing and holding down the Power key .

1.

3.

2. 4.

Note: It is recommended that the Han dset is charged initially overnight to get optimum

battery per formance.

6 7

REGISTERING

YOUR THUB 2

HANDSET

Once the handset is registere d, you will be able to make and receive
calls, manage contac ts and access voice messages.

If your T-Hub 2 Handset came as part of a T-Hub 2 Kit, it will already
be registered to the T-Hub 2 Base Station. You can always tell if your
handset is registered as it will always display the home scre en.

TO REGISTER YOUR T-HUB 2 HANDSET

1. If you have not done so already, turn on your handset. It will promp t you to
register the handset – select “ Register handset”, and press OK.

2. Your handset will then prompt yo u to prepare the base station for registration;

• If yo u have a base station, press and hold down the Page but ton for 3 seconds,
until the LED light is flashing blue.

• If yo u have a T-Gateway, press the white DECT button which is located on the bac k for
3 seconds. The DECT L ED on the front of the T-Gateway™ should now flash orange.

Page Butto n

WPS button

DECT but ton

3. On the handset, press OK to st art registration – this may take up to 60 seconds
to complete. Once registered, the handset displ ay will read ‘Handset registered’.

An antenna symb ol will also appear on the top left hand side of the handset screen .

4. To test that you have dial tone, press the Call button on the han dset .

Registration Screens

Handset Home Scr een

8 9

CONNECTING THE HANDSET
TO THE T-GATEWAY

To connect the handset to the T-Gateway:

1. Remove the plastic cover from the b ottom of the T-Gateway by pulling
it towards you.

2. P ush the handset dock into the cavity at the bot tom of the T-Gateway
– it should click into place.

3. To remove, press down on the leve r under the handset dock and pull it
away from the T-Gateway.

HANDSET SETUP

You can choose to place your handset any where in your home –
depending on whether or not you want to “dock ” it together with the base
station or T-Gateway. The advantage of docking your handset is that you
only need one power supply (which saves on clut ter).

If you want to locate your handset separately to your bas e station or
T-Gateway – simply choose a location for your handset dock ne ar a power
point in your preferred room, and plug it in.

If you want to locate your handset together with yo ur base station or
T-Gateway, follow these simple steps:

1. Remove the plas tic cover from the bottom of the base station by p ulling
it towards you.

2. Push th e handset dock into the cavity at the bottom of th e base station
– it should click into place.

3. To remove, press down on the leve r under the handset dock and pull it
away from the base station.

Warning: Care should be taken when using the handset whe n it has been left off the
handset dock. The han dset includes a magnetic coupling feature in the receiver for use
with hearing aids and, as a result, may also pick up and retain small pins and stap les and
other small magnetic items near the re ceiver.

10 11

A CLOSER LOOK
AT THE THUB 2
HANDSET

1

8

6

10

5

2

3

7

11

9

4

LED INDICATOR HANDSET STATUS

Solid gre en

Batteries near to fully charge d.

Flashing gre en on dock

Batteries charg ing.

Flashing blue

You are receiving an internal or external call.
You have one or more missed calls.
You have one or more voice mails pending.

Solid re d off dock

Low charge.

Flashing red of f dock

Very low charge, batterie s need charging.

Flashing red o n dock

Charging batteries.

1 LED Indicator

The LED indicator shows the status of
the Handset.

FEATURE DESCRIPTION

2 Volume control

• To control the volume of the sp eaker on your
Handset.

• During a call use the Up/Down key to increase
the volume of caller’s voice.

3 Left sof t key

• To select the option shown above it
in the display.

4 Right soft key

• To select the option shown above it
in the display.

5 OK/Select button

• To confirm or select.

• From st andby, to display new event messages

on the display.

12 13

Up

• To scroll up through menus/lists.

• From standby, to open the Dialled calls list.

• D uring a call, to increase the volume of the
callers voice.

D own

• To scroll down through menus/lists.

• From standby, to open the All calls list.

• D uring a call, to decrease the volume of the
callers voice.

Left

• To scroll left through menus/fields.

Right

• To scroll right through menus/fields.

6 End/Power button

• To end a call.

• To exit a menu.

• When holding, to switch the Handset of f or on.

7 Talk button

• To make or receive a call.

• During a call, to switch to and from handsfre e mode.

8 Keypad

• To enter numbers/letters.

9 Voicemail

• Hold this bu tton down for at least two seconds to check
your Voicemail.

10 Intern al calls

• Pre ss this button to make an internal call to another
Handset registered to the same Ba se station.

11 Recall

• Pre ss and hold this button to switch to an incoming call
(if Call Waiting is activated on your phone ser vice).

Warning: Th e T-H ub® 2 Tablet and Handset require electricity to work. During p ower failure
you will not be able to make any telephone calls. Alternative arrang ements should be made
to access emergenc y services in times of power failure.

BATTERY

Charge Duration

The T-Hub 2 Handset will run for 3 hours of continuous use when
fully charged. When it is not in the dock b eing charged, it will last
up to 3 days. This will be influenced by whethe r you fully charge the
handset each time and environmental fac tors such as temperature.

To keep the battery in the best c ondition, leave the handset out of
the dock for a few hours at a time.

Charging the Batteries

The handset batter y icon (in the top right-hand corner of the screen)
shows how much batter y life the handset currently has. When the
handset batter y icon is showing as empty (no bars), you will need to
recharge the handset by placing it b ack into the handset dock.

You may also hear a “low battery ” warning beep if the handset
is being used while the batter y is approaching empty. While the
handset batter y is charging, the battery icon will show animated
bars “filling up” the batter y level.

If the batter y icon appears to suggest that your handset is charging
but when you remove it from th e dock after 30 minutes and the
handset turns off, it may sugges t that your batteries are not working
and need to be replace d.

Replacing the Batteries

The T-Hub 2 batteries will last for 24 months. If the handset
batteries don’t appear to b e staying charged for as long as it used to,
you can replace them with ano ther set as long as they have similar
specification, i.e. 1.5V A AA Ni-MH batteries, 600mAh o r greater.

14 15

HOME SCREEN & EVENT NOTIFICATIONS

The Home scre en is composed of 3 parts:

• Top bar named Title: Det ails the time & batter y, ringer status,
telephone connectiv ity and alarm symbols

• Below the Title bar: Displays the name of th e handset

• Bot tom Bar: Redial soft key to access the Outgoing call list and
Speaker soft key to go off-hook in speaker mo de.

TAKING A CALL

When the handset receiv es an incoming call the caller’s
information is displayed.

If there is a match between th e incoming number and a contact
in the T-Hub 2 Contacts, the first name and last name will b e
displayed. If there is no match, the number will be displaye d.

When a call is received wi th an unknown number the handset
will display Unavailable in the incoming call screen.

When a call is received wi th a private number, the display will
show Private in the incoming call scree n.

Settings

Call log

Missed call indicator

Handset name

Title

Contacts

Voice mail

Softke ys

New voicemail
indicator

Incoming Cal l

CALLING