Telstra T-Gateway User Manual

GettinG connected
with your

t-Gateway

tm

2

LET’S GET THIS SHOW
ON THE ROAD

This guide is designed to help you get started
with your new T-Gateway™. Please make sure
you keep it in a safe place, as you may find
you need to refer to it again at a later date.

INTRODUCING YOUR T-GATEWAY™ 04

Welcome to BigPond ADSL 05
What’s in the Box 06
About your T-Gateway 08

GETTING STARTED WITH YOUR T-GATEWAY 13

Power on your T-Gateway 14
Connect your T-Gateway to the filter/splitter 19
Connect with a wall-mounted phone 24

CONNECTING DEVICES TO YOUR T-GATEWAY 30

Connect via Ethernet Cable 31
Connect via Wi-Fi 36
Activate your T-Gateway and broadband service 38

MANAGING YOUR T-GATEWAY 59

The Gateway Management Interface 60

How To 61

Troubleshooting 75

3

WHAT’S
INSIDE

4

INTRODUCING

YOUR T-GATEWAY

In this section:

WELCOME TO YOUR T-GATEWAY 5

Learn what your T-Gateway can do 5

WHAT’S IN THE BOX 6

Check that you have everything to get started 7

ABOUT YOUR T-GATEWAY 8

Learn what all the parts of your T-Gateway do 10

5

WELCOME TO

YOUR T-GATEWAY

CONGRATULATIONS ON YOUR NEW CONNECTION

Thank you for choosing BigPond Broadband and this T-Gateway, your new connection to

the world of high-speed Internet and home entertainment.

Your T-Gateway lets you connect all your compatible devices using the Ethernet ports

and Wi-Fi such as: T-Hub

®

, T-Box®, computers, smartphones, tablets, game consoles

and even your smart TV!

We’re sure you’re already happy with your purchase, but we’d like to highlight some of

the exciting things you can do with the T-Gateway:

• Turn your portable hard drive into a shared storage device using the USB port,

• Easily share media throughout your home with any devices that are DLNA certified

®

,

• Share your printer across all your networked computers using the USB port,

• If your ADSL service isn’t available you will have peace of mind knowing that if you have

a Telstra or BigPond Mobile Broadband you can still access the internet via your
T-Gateway as a backup,

• Securely share your internet connection with guests, using multiple SSIDs.

Note: Not sure what USB ports are? Unsure whether your device is DLNA certified®?
Turn to page 82 for a glossary that explains the meaning of these terms, and more.

6

WHAT’S IN

THE BOX

HERE’S WHAT COMES WITH YOUR T-GATEWAY

1. T-Gateway

2. Power adaptor

3. Ethernet Cable

Connect your computer or other device via a cable.

4. 2 x Telephone cables (T-Gateway), 2x Filter/splitters

Connect your phone on your ADSL line.

5. User guide

Detailed information about your T-Gateway.

6. Wireless security card

Contains the details you’ll need to connect any device to your T-Gateway via Wi-Fi.

WIRELESS

SECURITY CARD

1.

2.

3.

4.

5.

6.

7

BEFORE YOU
GET STARTED

CONFIRM YOUR LINE HAS BEEN ACTIVATED

It can take a few days after you place your order for ADSL to be activated
on your line.

Check if your ADSL service has been activated by visiting

telstra.com/trackmyorder and entering your 12 digit order number,
or contact us through one of the options in the ‘More Help’ section.

If you have a compatible Telstra or BigPond Mobile Broadband service,

you can use it to get online until your ADSL service is active.

CHECK YOU HAVE EVERYTHING YOU NEED

Check that you’ve got all the contents in the image to the left. If anything is

missing, contact us via the ‘More Help’ section.

Got more than two phones? You’ll need additional filters. You can find them

at a Telstra Shop. If you have a wall-mounted phone or you need a special
filter, please contact us through one of the options in the ‘More Help’ section.

8

ABOUT YOUR

T-GATEWAY

YOUR T-GATEWAY FROM THE FRONT

Your Gateway has 8 indicator lights on the front panel.

These lights are active when:

1

3

5

2

4

6
7

8

9

1. Ethernet

A device is connected to your T-Gateway via Ethernet cable.

2. Wireless

A device is connected to your T-Gateway via Wi-Fi.

3. Voice

Your Telstra Internet call is made via your T-Gateway (not available on ADSL).

4. WAN

Your T-Gateway is connected to an active ADSL line/ NBN port.

5. Internet

Your ADSL line has a working Internet connection.

6. DECT

Your cordless handset is paired with your T-Gateway.

7. WPS

Secure setup is active on your T-Gateway.

8. Status/ECO Power

Your T-Gateway is on or in idle mode.

NEED TO KNOW MORE?

The indicator lights will change depending on the status of your Gateway.
For an explanation of what the lights mean, see page 79.
To understand more about the terms used here, see page 81.

10

YOUR T-GATEWAY FROM THE BACK & SIDE

wireless user codes

Network Name: Wireless Key:

Made in Vietnam

Rated Input: 12V 2A

7353-9124

ACCESS KEY : MCH9Z2P0

technicolor

TG797n v3

MAC : A4B1E9987C42

SN : CP1304RAZYM

GW : DSLCBA649EKV6

OUI - SN : A4B1E9-CP1304RAZYM

N104006

Telstra987C43 C319224D6B

PSTN DSL

WPS

DECT

1 2 3 GbE WAN RESET

3 4 5 6 7 8 9

1

2

10

11

1. WPS (Wi-Fi Protected Setup) button

Press this button to activate WPS (see page 80 for an explanation of
WPS LED colours).

2. DECT button

Press this button to pair your T-Hub and/or T-Hub 2 handset

(or other DECT compliant handsets) with your T-Gateway.

3. Telephone port (green)

This port is currently not in use for ADSL services.

4. Telephone port (black)

Connect one of the included grey telephone cables from here to your

‘Local Phone’ socket on the filter/splitter to allow calls to be made
with any DECT paired handset.

5. Ethernet Ports 1-3 (yellow: Fast Ethernet)

Connect any devices such as computers, smart TV’s, T-Hub

®

,

T-Box

®

or printers via a cable.

6. Ethernet Port 4 (yellow: Gigabit Ethernet or GbE)

Connect any devices such as game consoles or a T-Box for super-fast speeds.

7. Gigabit Ethernet port WAN (red)

This port is to connect your T-Gateway to your Velocity or Telstra on the

NBN service allowing high speed transfer over Fibre networks.

8. Power Socket

Used with the supplied power adaptor in the kit.

9. Power button

This button is to turn your T-Gateway on and off.

10. USB ports (Back port – High Power 1000mA; Side port – Normal Power 500mA)

Connect USB hard drives or printers; or connect a Telstra Mobile Broadband device

for Internet without ADSL on any of the USB ports.

12

NOW LET’S GET YOU CONNECTED

So now that you have an idea of what your Gateway can do, it’s time to help

you get it all working. In the next two sections, we’ll help you set up your
Gateway and connect your devices to it:

GETTING STARTED WITH YOUR T-GATEWAY

Power on your T-Gateway and connect it to your phone line – see page 14.

CONNECTING DEVICES TO YOUR T-GATEWAY

Connect devices using Ethernet cable or Wi-Fi – see page 31.

T

V

T

x

t

T

t

T

13

GETTING STARTED

WITH YOUR T-GATEWAY

In this section:

POWER ON YOUR T-GATEWAY 14

Connect your T-Gateway to power and switch it on – 4 tasks 15

CONNECT YOUR T-GATEWAY TO YOUR PHONE LINE 19

Connect your T-Gateway and install filter/splitters on your phone – 4 tasks 20
Connect the wall-mounted filter/splitter - 4 tasks 24

14

POWER ON

YOUR T-GATEWAY

Important Note: Make sure you place your T-Gateway in a location that’s close to a
working phone socket and power point for your ADSL service.

STEP 1:

Plug your T-Gateway into the power point.

Connect the power adaptor from the kit to the power socket on
the bottom right of the back of your T-Gateway.

wireless user codes

Network Name: Wireless Key:

Made in Vietnam

Rated Input: 12V 2A

7353-9124

ACCESS KEY : MCH9Z2P0

technicolor

TG797n v3

MAC : A4B1E9987C42

SN : CP1304RAZYM

GW : DSLCBA649EKV6

OUI - SN : A4B1E9-CP1304RAZYM

N104006

Telstra987C43 C319224D6B

PSTN DSL

WPS

DECT

1 2 3 GbE WA N RESET

CABL

CAB

L

15

Important Note: If you have power saving power boards, check that the adaptor is
plugged into an ‘always-on’ socket.

STEP 2:

Plug the other end of the power adaptor firmly into a wall socket
and make sure it is switched on.

wireless user codes

Network Name: Wireless Key:

Made in Vietnam

Rated Input: 12V 2A

7353-9124

ACCESS KEY : MCH9Z2P0

technicolor

TG797n v3

MAC : A4B1E9987C42

SN : CP1304RAZYM

GW : DSLCBA649EKV6

OUI - SN : A4B1E9-CP1304RAZYM

N104006

Telstra987C43 C319224D6B

PSTN DSL

WPS

DECT

1 2 3 GbE WAN R ESET

16

STEP 3:

Press the Power button on the bottom right at the back of
your Gateway to switch it on.

wireless user codes

Network Name: Wireless Key:

Made in Vietnam

Rated Input: 12V 2A

7353-9124

ACCESS KEY : MCH9Z2P0

technicolor

TG797n v3

MAC : A4B1E9987C42

SN : CP1304RAZYM

GW : DSLCBA649EKV6

OUI - SN : A4B1E9-CP1304RAZYM

N104006

Telstra987C43 C319224D6B

PSTN DSL

WPS

DECT

1 2 3 GbE WA N RESET

wireless user codes

Network Name: Wireless Key:

Made in Vietnam

Rated Input: 12V 2A

7353-9124

ACCESS KEY : MCH9Z2P0

technicolor

TG797n v3

MAC : A4B1E9987C42

SN : CP1304RAZYM

GW : DSLCBA649EKV6

OUI - SN : A4B1E9-CP1304RAZYM

N104006

Telstra987C43 C319224D6B

PSTN DSL

WPS

DECT

1 2 3 GbE WA N RESET

ESET

17

STEP 4:

Wait a couple of minutes until the light labelled ECO on the front of
your T-Gateway stops blinking green and becomes a steady RED.

A B

18

STEP 5: COMPLETE

The first step is complete! Your T-Gateway is now powered up and
ready for you to connect to your phone line.

SEQUENCE & DURATION OF THE ECO LED

The ECO indicator will go through the following sequence of light status
when you turn on the gateway:

1. Steady Green – this will last roughly 20 seconds

2. Blinking Red – this will last roughly 20 seconds

3. Steady Green – this will last roughly 15 seconds

4. Steady Red – Proceed with the next section.

IS THE ECO LIGHT NOT ON?

If the ECO indicator light doesn’t come on, check that the power adaptor is plugged
in firmly and that the switch is on, at both ends.

If the light comes on but doesn’t turn to a solid red, try cycling the power
(switch your T-Gateway off and on again).

If your T-Gateway still doesn’t work, you may have a faulty component.
Please contact us through one of the options in the ‘More Help’ section,
to arrange for a replacement.

19

CONNECT YOUR T-GATEWAY TO THE FILTER/SPLITTER

STEP 1:

Take one of the grey phone cables from the kit and connect it to the
grey DSL socket at the back of the Gateway.

CONNECT YOUR T-GATEWAY

TO YOUR PHONE LINE

wireless user codes

Network Name: Wireless Key:

Made in Vietnam

Rated Input: 12V 2A

7353-9124

ACCESS KEY : MCH9Z2P0

technicolor

TG797n v3

MAC : A4B1E9987C42

SN : CP1304RAZYM

GW : DSLCBA649EKV6

OUI - SN : A4B1E9-CP1304RAZYM

N104006

Telstra987C43 C319224D6B

PSTN DSL

WPS

DECT

1 2 3 GbE WAN RESET

wireless user codes

Network Name: Wireless Key:

Made in Vietnam

Rated Input: 12V 2A

7353-9124

ACCESS KEY : MCH9Z2P0

technicolor

TG797n v3

MAC : A4B1E9987C42

SN : CP1304RAZYM

GW : DSLCBA649EKV6

OUI - SN : A4B1E9-CP1304RAZYM

N104006

Telstra987C43 C319224D6B

1 2 3 GbE WAN RESET

20

STEP 2:

Take a filter/splitter from the kit and connect the other end of the
phone cable to the ‘ADSL MODEM’ socket on the filter/splitter.

Note: Got a wall-mounted phone and socket? Turn to page 24 for instructions.

L

O

C

A

L

P

H

O

N

E

A

D

S

L

M

O

D

E

M

L

O

C

A

L

P

H

O

N

E

A

D

S

L

M

O

D

E

M

L

O

C

A

L

P

H

O

N

E

A

D

S

L

M

O

D

E

M

L

O

C

A

L

P

H

O

N

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A

D

S

L

M

O

D

E

M

L

O

C

A

L

P

H

O

N

E

A

D

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L

M

O

D

E

M

21

STEP 3:

Unplug your existing phone cable from the wall socket and connect it to the
‘LOCAL PHONE’ socket on the filter/splitter.

Important Note: If you don’t have a home phone near your T-Gateway, skip this step.

LOCAL

PHONE

ADSL

MODEM

LOCAL

PHONE

ADSL

MODEM

L

O

C

A

L

P

H

O

N

E

A

D

S

L

M

O

D

E

M

IN USE

CHARGING

PAGE

CALLS

REDIAL

RECALL

22

STEP 4:

Connect the short cable that’s part of the filter/splitter
(it’s labelled ‘Wall socket’) to the phone wall socket.

L

O

C

A

L

P

H

O

N

E

A

D

S

L

M

O

D

E

M

23

STEP 5: COMPLETE

The WAN indicator on your T-Gateway (see page 79) should flash green then
become a steady green in a few minutes. Your T-Gateway is ready for you to
connect your devices and to activate it.

Important Note: Is the WAN indicator not green? Turn to page 79 for assistance.

DO YOU HAVE A PHONE ELSEWHERE IN YOUR HOME?

To avoid the ADSL signal interfering with phone calls, you need a filter on every
phone connected to a wall socket on your ADSL line.

Follow tasks 3 and 4 to connect the second provided filter/splitter to any additional
phones on this line.

If you have more than two phones connected to your ADSL line, you’ll need
additional filters. You can find them at a Telstra Shop near you.

If you have more than 4 phone devices or a Back to Base alarm system, you’ll need
to have a central filter installed. We can do this for you for a fee.

24

CONNECT THE WALL-MOUNTED FILTER/SPLITTER

STEP 1:

CONNECT WITH A

WALL-MOUNTED PHONE

DO YOU HAVE A WALL-MOUNTED ADSL FILTER/SPLITTER?

Wall-mounted phones need a special filter/splitter that is not included with
your T-Gateway.

These filter/splitters mount directly on your existing wall plate, meaning they
take up less space on your wall.

If you didn’t order a wall-mounted filter/splitter along with your T-Gateway,
please contact us through one of the options in the ‘More Help’ section.

Take the phone off the wall by applying firm upwards pressure,
and unplug the short cable from the wall plate.

LOCAL
PHONE

25

STEP 2:

Plug the cable labelled LINE on the filter/splitter into the wall plate socket.
Align the mounting screws on the filter/splitter and wall plate then slide the
filter/splitter down onto the wall plate until it stops sliding and is secure.

ADSL

MODEM

26

STEP 3:

Plug the cable on the phone into the socket on the front of the wall-mounted
filter/splitter that’s labelled LOCAL PHONE.

Align the mounting holes on the phone with the mounting screws on the
filter/splitter then slide the phone down until it stops sliding and is secure.

LOCAL
PHONE

ADSL

MODEM