Telstra TCG301 Getting To Know Manual

GETTING TO KNOW YOUR TELSTRA CALL GUARDIAN 301 CORDLESS PHONE

Check box contents

Telephone line cord (pre-installed)

Handset Base

Contents for each additional handset (multipacks only)

Handset Charger

Important Only use the mains power adaptors, cables and rechargeable batteries supplied in this box or this product might not work. Any replacement rechargeable batteries must be of the same type. Telstra accepts no responsibility for damage caused to your Telstra Call Guardian 301 if you use any other type of batteries.

Mains power adaptor

2 x AAA Ni-MH 750

mAh rechargeable

batteries

(already in handset)

2 x AAA Ni-MH 750

mAh rechargeable

batteries

(already in handset)

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Menu map 3

Answer Phone View messages Messages

Outgoing msg Ans. & record

Record memo Answer mode Answer on/off

Settings Text alert

Call Control

Calls List

Clock/Alarm Alarm On once, On daily,....Off

Text Messages Write message

Call Guardian

Do Not Disturb

VIP list

Save number Allow number Block number Delete call Send tex t Delete all

Time and date Time AM/PM

Time format 12 Hours or 24 Hours

Inbox Drafts Sent folder Templates Settings

Answer only

Answer mode

Ans. & record Answer only Call screening Auto on/off Remote access

Guardian settings Announce msg Block numbers Allow numbers

On/Off VIP calls Remove VIPs VIP ringtone

Time AM/PM Melody

Date

Speed Dial List 1 No.125101 stored / 2-9 Empty

Calling Features Voice Assistant

Settings Sounds Ringing

Contacts menu Accessed by pressing

button

the

Calls List Menu accessed by pressing

*Play message option is only available if the caller leaves a message.

Call Foward Cancel Call Back Call Waiting Voicemail Call Return

Display Colour theme

Handset name

Call settings Auto answer

Base settings Ringing

S/ware version

Registration Register

Change Sys. PIN

Reset H/set settings

CALLS

Alert tones Handset tones

Wallpaper Contrast Screen saver

Auto end call Auto join calls First ring

PBX Code

De-register

Base settings Clear user data

Add contact Edit contact Delete Memory status

Play message* Save number Allow number Block number Delete call Send text Delete all

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Quick set-up guide4

1 Plug in

1. The telephone line cord is already

tted but don’t plug the other end into the wall socket yet.

2. Plug the mains power adaptor into the base, with the cable clipped in the groove provided.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

3. Turn the cable when clipping into the groove so that the narrow part ts between the clips before turning the cable back to secure.

4. Plug the other end of the power adaptor into the wall power socket and switch on.

Quick set-up guide 5

2 Activate the batteries

1. Activate the batteries by pulling the plastic tab away from the back of the handset.

Quick set-up guide

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Quick set-up guide6

3 Charge

Place the handset on the base and leave to charge for 24 hours.

Important

Charge the handset batteries for 24 hours or your phone might not work.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Quick set-up guide 7

4 Connect the phone line cord

After 24 hours, plug the phone line cord into the phone wall socket.

If you ever need to remove the batteries, simply open the battery

compartment cover and ease out the batteries.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Quick set-up guide8

5 Follow the set up wizard

Set the time and date

Set up

1. Select OK by pressing the Left option button

under the screen. The set up wizard will begin. Follow the prompts to complete the set up process.

Please set the time and date

to start using

your telephone

Tip: when prompted to select OK you can press

button in the centre of the keypad if you

the

prefer.

2. Use the keypad to enter the time using the 12 hour

clockformat e.g. for 3:32 pm you need to enter 03:32.

CALLS

3. Press

4. Press

DD/MM/YYYY.

5. Press Save. Saved is displayed.

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press

CALLS

enter the date in the format

to select AM or PM.

Set up

Time

HH:MM

AM/PM PM

Save Back

Call Guardian

6. Continue to read and follow the prompts.

7. Press OK.

8. Press OK.

Call Guardian

Your phone’s set

to announce unknown caller’s names when you

answer so you...

You need to have a Caller Display service from

your network provider to use all the features available from Call Guardian, Answer machine playlist, Calls List, Text Messaging and other Caller Display enabled features. Charges may apply.

9. Select Yes or No, and

follow the prompts.

Quick set-up guide 9

Call Guardian

...can decide

how to deal with

calls. Change

settings via Call

Control.

Back

Set up

Do you have

Caller Display?

Yes

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Quick set-up guide10

Complete the set up tasks

10. If you wish to continue following the set up

wizard, select Yes. (If you don’t want to follow the wizard, select No and you can start using your phone straight away. You can always set up tasks via the menu later).

Record your outgoing message

11. If you wish to complete this step, select Yes (or No to continue to the next step).

12. Record message is highlighted, press Select.

13. Follow the voice prompt and speak your

message into the phone after the tone.

14. Select Save when you’ve nished.

15. Your message will be played back to you.

16. Select OK (or Delete if you want to replace it).

Set up

Would you like

us to guide you

through some

set up tasks?

Yes No

Set up

Do you want to

record your

answer phone

outgoing

message now?

Yes No

17. Select Done, to continue with the set

up wizard.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Add contacts

18. If you want to add some contact numbers now,

select Yes (or select No to continue to next step).

By adding contacts, you will always know that

their calls will get straight through to you, without the need to go through Call Guardian.

Please make sure you always add the full

telephone number when you save a contact. If you have important numbers that will always need to get through e.g (Doctors, Carer Line numbers etc.), make sure you’ve added them to your Contacts or Allow numbers list.

19. Enter the contact name using the keypad and

20. Enter the home phone number. You can then

CALLS

press

CALLS

and enter a mobile number and then

a work number if you want to. Press

to select a ringtone.

CALLS

then

21. Select Save when you’ve nished.

Quick set-up guide 11

Set up

Do you want to

add contacts

now, so their calls

are allowed?

Yes No

Add contact

Name

Abc

Home Mobile

Save Back

Home

Mobile

Work

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Quick set-up guide12

22. Select Yes if you want to enter more contacts

or No if you don’t want to for now. Follow steps 19, 20 and 21 on page 11 for instructions on how to add a contact.

23. Select OK to complete the set up wizard.

You can now start using your phone.

Please read the rest of this User Guide for

instructions on how to use the most popular features of your Telstra Call Guardian 301 phone.

Set up

Do you want to

add another

contact?

Yes No

Set up

complete.

Please read the

user guide

enclosed.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Quick set-up guide 13

6 Set up your additional handsets (multi packs only)

1. For additional handsets and chargers: plug the mains power adaptor into the back of the charger and plug the other end into the mains wall socket and switch on the power.

2. Activate the batteries as explained on page 5. If you set the time and date on the rst handset then it will be shared with all other handsets in your multi pack once you activate the batteries and they have all synchronised.

3. Place the handset on the charger to charge for 24 hours.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Getting to know your phone

Finding your way around your phone

Your Telstra Call Guardian 301 has an easy to use menu system.

When the handset is switched on and at the home screen:

1. Select Menu by pressing the Left option button

CALLS

2. Use the

button to scroll through the available menu options.

to open the main menu.

3. When the menu you want is displayed, select by pressing the Left option button or press OK.

CALLS

4. Use the

button to scroll through the available sub menu options. When

the sub menu you want is highlighted, select by pressing the Left option button

or press OK.

Select the Back option if you want to return to the previous screen.

To exit a menu and return straight to the home screen, press

If no buttons are pressed for 30 seconds, the handset returns to the home screen automatically.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Getting to know your phone 15

Handset buttons

Call block button

Press to access the call block

Left option button

Opens up the Menu. See page 14.

In answer machine mode, deletes

current message playing.

Move up through menu options,

increase volume, page 29.

Access stored Contacts, page 32.

Talk/Handsfree

Make/receive calls, page 28.

Switch handsfree on/off, page 29.

Enter calls list, page 37, decrease

volume, page 29 and move down

through menu options.

1 (Speed dial)

Press and hold to dial Voicemail or a

stored speed dial number.

Press and hold to turn handset

menu.

Up/Volume

Contacts

Calls/Down

(Star)

ringer on/off.

Right option button

Press to conrm the option displayed on the screen above the button, to delete or go back to the previous screen.

From home screen, press to access a highlighted event e.g. missed calls, answer phone messages and text messages on the display.

R (Recall)

R (Recall) for use with some Telstra Call Features and when connected to a switchboard/PBX.

< / >

Left and right navigation buttons. In text edit/entry mode, press to move cursor.

End call/on or off

End a call, page 28. Press and hold to switch handset on/off. In menu mode, press to return to home screen.

2-9 (Speed dial)

Press and hold buttons 2-9 to dial a stored speed dial number.

(Hash)

Press and hold to lock/unlock keypad. Toggle between upper/lower case characters and number mode.

Getting to know your phone

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Getting to know your phone

Handset display

Time

Handset name

Handset display icons

Shows handset battery status.

Scrolls when the handset is charging.

Empty frame ashes when battery needs recharging.

On – missed call(s) in the Calls list*.

With number of calls displayed.

On – answer machine message(s) received with number of messages displayed. FULL displayed when the answer machine memory is full.

On – text message(s) received with

number of messages displayed.

* For full details of who has called you please make sure you have subscribed to Caller Display from

your network provider. Charges may apply.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Blocked call.

On – answer machine on.

Off – answer machine off.

UnMute/Mute Indicates when Mute is on or off .

On – alarm is set.

Flashing – alarm time has been reached. Off – alarm off.

The keypad is locked.

Handset ringer is switched off.

Base

Volume

Adjust speaker volume during

voice message playback.

Getting to know your phone 17

Play / Stop

Green light on button

ashes when there are new messages.

Press to play messages.

Stop message

during playback.

Answer on/off

Turn answer

machine on/off.

Red light on button

is on when answer

machine is on.

Page

Press to locate

handsets.

Skip<<

Repeat current

message.

Press twice to skip to

previous message.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Blue In use light

On when base is

connected to power

and the handset is

on the base.

Flashes when phone

rings, during a call

and registration.

Green play /

message light

Delete

During playback, press to delete message playing.

In idle, press to delete all old messages.

Skip>>

Skip forward to start of next message during playback.

Telstra Call Guardian18

The best way to stop unwanted calls, is to know who’s at the other end of the phone before you decide if you want to take it.

You need Caller Display

This will help you get the most out of your Telstra Call Guardian. You can get this from your phone service provider.

Your Telstra Call Guardian 301 has four Guardian modes that allow you to easily manage calls in different ways:

• Announce (All calls not in your Contacts, Allow numbers, Speed dial numbers or

VIP list must say their name)

• International (All calls from International numbers must announce their name.

All other calls, except those on your blocked list hear the call block message and all other calls come straight through)

• Ans. phone (All calls not in your Contacts, Allow numbers, Speed dial numbers

or VIP list are sent straight to the Answer Phone)

• Custom (You choose how you’d like to handle all of your calls)

In Announce mode (default setting), the Telstra Call Guardian 301 will lter all

rst time calls from numbers that are not yet saved in your Contacts, or already on your allowed list. By doing this, you gradually build up these lists and your phone will know how to deal with the call the next time it comes in.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Telstra Call Guardian 19

Record your announce message

You can personalise the Telstra Call Guardian greeting, by adding your name to the Announce message.

1. Press

or select Menu, scroll

2. Call Guardian is highlighted, press Select or

3. Scroll to Announce msg, press Select or

4. Press Select, or

, on Record name and follow the voice prompt and press Save.

5. If you are happy with your recording, press

CALLS

to Call Control and press Select or OK.

How do you accept, block or send a call to the answer phone?

1. Telstra Call Guardian answers a call for you and asks the caller to say (“announce”) who they are.

2. Your Telstra Call Guardian 301 then rings you with the Announced call on the display and announces the caller’s name when you pick up the phone. (e.g. “You have a call from Mark”).

3. You now have the following choices :

• To accept the call, press 1

• To always accept their calls, press 2

• To block their calls, press 3

• To send this call to the answer phone, press 4

• Or to ignore the call, just hang up (if the answer phone is switch on, this call will then be sent straight to the answer phone)

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Telstra Call Guardian

Mute

The Block button

The block call button can be used in 3 ways:

1. Incoming call When you have an incoming call, the handset display will show ‘Announced call’. When you pick up the handset you’ll hear the caller announcement so you can decide whether to take the call. If you don’t want to take the call, press on the handset and the caller will be advised that their call is not accepted and the call will be disconnected.

The number will be blocked and added to the blocked calls list if Caller ID is displayed. If the number calls again, the caller will hear, “Calls to this number are being screened by Telstra Call Guardian, the person you are calling is not accepting your call. Please hang up”.

12:00pm

Mark

Mobile

Added to blocked

numbers list

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

2. During a call If you have already answered the call and you want to block the number press displayed you have the option to select Yes and the number will be added to the blocked numbers list and the call will end. Or select No to go back to the caller.

3. In idle mode Press menu. See page 26.

as a shortcut to the Call Control

. If the number is

Telstra Call Guardian 21

Blocked numbers

End call and

block number?

Yes No

Telstra Call Guardian

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Telstra Call Guardian

Remember: when a call starts ringing, you can quickly block it straight away

by pressing

on the handset.

How do I change the different Telstra Call Guardian modes?

You can change the default setting of Announce mode, to International, Answer phone or Custom:

1. Press

or select Menu, scroll

CALLS

to Call Control and press Select or OK.

2. Call Guardian is highlighted, press Select or

3. Guardian setting is highlighted, press Select or

CALLS

4. Scroll

to the Guardian mode that you want to change (e.g. International) and

press Save.

Custom mode

Once you get used to your phone, you might decide to customise your settings further. For example, you can choose announce, block, allow or answer phone for any of these types of calls: Unknown numbers, Unavailable will be displayed on the handset. International calls, Overseas or OVERSEAS will be displayed on the handset. Private numbers, Private will be displayed on the handset. Payphones, Payphone or PAYPHONE will be displayed on the handset. Mobiles, 04xxxxxxxx / 05xxxxxxxx or Mobile or MOBILE will be displayed on the handset.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

Telstra Call Guardian 23

Remember: settings will be the same as the last mode you selected, unless

you save your own custom options.

Here’s how to customise settings for certain types of call

Take care when doing this, as it changes your phone’s Telstra Call Guardian settings.

1. Press

or select Menu, scroll

2. Call Guardian is highlighted, press Select or

3. Guardian settings is highlighted, press Select or

CALLS

4. Scroll

to Guardian mode then press

CALLS

to Call Control and press Select or OK.

to nd Custom.

5. Press Save and scroll to nd the type of call that you want to change the settings for. You can change : Blocked / Allowed / International / Withheld / Payphones / Mobile / Unavailable / All other numbers. And for each of these, you have the choice to: Block / Ans. phone / Allow / Announce.

6. Select Save.

Switch Telstra Call Guardian on/off

When Telstra Call Guardian is set to On, it is On for whichever mode you’re using (e.g Announce mode). If you turn Telstra Call Guardian Off, all calls will be allowed through, even if they are already on your blocked list.

1. Press

or select Menu, scroll

2. Call Guardian is highlighted, press Select or

CALLS

to Call Control and press Select or OK.

If you need some help, call us on 13 2200 or go to https://go.telstra.com.au/helpandsupport/home-phone/

+ 53 hidden pages

Telstra TCG301 Getting To Know Manual

Specifications and Main Features

Frequently Asked Questions

User Manual