Telstra SP817BB User Manual

ALL YOU NEED
TO KNOW ABOUT
YOUR NEW

TELSTRA SP817BB

CORDED PHONE

PURCHASE

3

You must be excited about your new phone. The

buttons are bigger than others, which makes it
easier to dial. There's a volume control to boost
the receive volume level to make it easy for you
to hear the phone. You can also turn up the ringing

volume and there is a ring flasher to ensure you

don't miss calls. You can even make and answer
calls without lifting the handset and for those with

faint voices there's a voice aid mode to help you

sound clearer.

This guide will help you get started as quickly

and easily as possible. It’ll help you put your phone

together, program your most used numbers

and show you how to get the most out of the special

features so your phone is exactly the way you want it.

WELCOME

1

WHAT’S INSIDE

02 Introducing your new phone
06 Before you get started

07 Putting your phone together
11 Plugging in
12 Helpful tips to get you started
14 Programing your most used numbers
17 Voice Aid, Auxiliary input and other friendly features

20 If you have a hearing aid
21 Some important info
22 Problem solving
23 Know your phone inside out
28 Make a note of your stored telephone

numbers here

2

INTRODUCING
YOUR NEW PHONE

1

12

11

10

9

8

2

3

54 6 7

3

1 Handset connector

(Not shown)

2 Recall Button

Access Telstra network features

3 Store Button

Store numbers in one-touch and two-touch memories

4 Memory Button

Store and dial two-touch memories

5 Redial/Pause Button

Redial last number called – Also used to insert pause when storing numbers

6 Speaker Button

Make calls in Handsfree Mode

7 Handsfree Microphone

8 Speaker Light

Visual indicator when telephone is in Handsfree or Muted Mode

9 Mute Button

Mutes the handset and handsfree microphone

10 Volume Up/Down

Buttons adjust handset or speaker volume

11 One-Touch

Memory Buttons (M1, M2, M3) – Used to call frequently used numbers

12 Ring Flasher

Light flashes when ringing

4

13 14 15 16 17 18 19

5

13 Ringer Pitch / Ringer Off Switch

Select low or high ringer pitch or switch ringer off

14 Ringer Volume

Switch Select low, medium or high ringer volume

15 Desk/Wall Mounting Bracket

16 Voice/Norm Switch

Select Voice Aid or Volume Control Mode

17 Auxiliary Input

A 3.5mm socket for connection of disability activators
e.g. Jellybean, Puffer or Lever switch

18 AC/DC Connector

For power pack when using auxiliary input

19 Telephone Line connector input

6

BEFORE YOU
GET STARTED

Take a moment to check you have these items. They should all be included in the
box your phone came in.

Telephone Base Handset

Desk/Wall Mounting Bracket Handset Cord

Adaptor Plug Line Cord

7

PUTTING YOUR
PHONE TOGETHER

DESK STAND

A reversible Desk/Wall Mounting Bracket is supplied with the telephone.
This can be used as a desk stand to raise the angle of the telephone.

For desktop installation attach the Desk/Wall Mounting Bracket as per the
diagram below. Arrow symbols are embossed on the base of the telephone
and the Desk/Wall Mounting Bracket to show the correct installation.

8

WALL MOUNTING

The telephone can be wall mounted on a standard telephone wall plate. To wall
mount your telephone:

1. Remove and rotate the handset hook as follows:

Push out hook Rotate hook Re-insert hook

2. Coil the Line Cord and fit inside the Desk/Wall Mounting Bracket as follows:

approx 8cm
(plugs into wall socket)

approx 17cm
(plugs into phone)

9

3. Attach the Desk/Wall Mounting Bracket to the base of the telephone as follows:

4. Plug the long end of the Line Cord into the telephone and the short end into
the wall socket as follows:

10

5. Place the telephone on the wall plate ensuring that the top post is inserted
into the top slot on the back of the telephone.

Ensuring the bottom post is aligned with either the bottom slot (Option 1)

or the hole of the wall mounting bracket (Option 2) depending on the post
spacing, push the telephone gently towards the wall plate and then firmly
down to lock the phone in place on the wall plate as follows:

Option 1 Option 2

11

PLUGGING IN

When you unpack the telephone you will need to ensure the Line Cord is plugged
into the socket at the rear of the telephone and the handset is plugged into the
socket on the side of the telephone.

Plug the Line Cord into your telephone line socket, lift the handset and check for
dial tone, then replace the handset. This ensures the telephone is powered up
and will operate correctly. Repeat this step whenever the telephone has been
disconnected from the line or appears to be working incorrectly.

12

HANDSFREE OPERATION

The telephone can be operated in Handsfree (Speaker) Mode which allows you to
listen to the call and speak to the other party without using the handset. When
using Handsfree Mode ensure you are facing the telephone and speak in a clear
voice. Wait for the other party to finish speaking before you speak. If you try to
speak at the same time, they may not hear you as the telephone will not send and
receive simultaneously while in Handsfree Mode. Ensure there is no background
noise when using Handsfree Mode (eg. radio, TV, machinery, etc.) as this may
interfere with the call.

Telephone operations such as making calls and storing numbers can be
performed in Handsfree Mode by pressing SPKR instead of lifting the handset.
Programing functions cannot be performed using SPKR.

While on a handset call you can change to Handsfree Mode by pressing SPKR.
The handset can be replaced in the cradle or left off-the-hook. While in Handsfree
Mode you can change to Handset Mode by lifting the handset or pressing SPKR if
the handset has not been placed back in the handset cradle.

The speaker volume can be adjusted by pressing VOL S or VOL T until you obtain
the desired receive level.

MAKING A CALL

Lift the handset or press SPKR and dial the desired number. To end the call,
replace the handset or press SPKR.

ANSWERING AN INCOMING CALL

While the telephone is ringing, lift the handset or press SPKR and talk to the calling party.

The selected Handsfree volume setting will be retained until it is changed and
is independent of the handset volume setting.

HELPFUL TIPS TO
GET YOU STARTED

13

ADJUSTING THE RINGER VOLUME

The ringer has three levels, low L, medium M and high H. Set the Ringer Volume
Switch to the desired position.

ADJUSTING THE RINGER PITCH OR SWITCHING THE RINGER OFF

The ringer pitch can be adjusted for High H or low L pitch or the ringer can
be switched off. Set the Ringer Pitch Switch to the desired position.

ADJUSTING THE RECEIVE VOLUME LEVEL (NORMAL MODE)

When the Voice/Norm Switch is in the Normal position, the receive volume level can
be adjusted by pressing VOL S or VOL T until you obtain the desired receive level.

MUTING THE TRANSMIT SIGNAL

To mute the transmit signal while on a handset, handsfree or headset call,
press MUTE and the Speaker Light will flash slowly to indicate that the caller
cannot hear you. To turn mute off, press MUTE.

LAST NUMBER REDIAL

Lift the handset or press SPKR, wait for the dial tone and then press REDIAL.
Redials the last number dialled.

The selected volume setting will be retained until it is changed or you change

from Normal to Voice Mode

The handset also provides magnetic coupling for use with hearing aids with

a T position switch

Mute is automatically switched off when you end the call by replacing the
handset or pressing SPKR.

14

PROGRAMING YOUR MOST
USED NUMBERS

PROGRAMING THE ONE-TOUCH MEMORY BUTTONS (M1, M2, M3)

Lift the handset or press SPKR, press STORE and dial the phone number,
then press the desired memory location M1 to M3, then replace the handset
or press SPKR.

DIALLING FROM ONE-TOUCH MEMORY BUTTONS

Lift the handset, wait for the dial tone and press M1 to M3.

PROGRAMING THE TWO-TOUCH MEMORY BUTTONS

Lift the handset or press SPKR, press STORE and dial the phone number, then
press MEM and press the desired memory location 1 to 0, then replace the
handset or press SPKR.

Hang up after programing each memory button. Use the REDIAL button to

enter 1.5 sec pause if required

Maximum of 30 digits (including Pauses and Recall) can be stored in each

memory location

Hang up after programing each memory button. Use the REDIAL button to

enter 1.5 sec pause if required

Maximum of 30 digits (including Pauses and Recall) can be stored in each

memory location

15

DIALLING FROM TWO-TOUCH MEMORY BUTTONS

Lift the handset or press SPKR, wait for the dial tone, then press MEM and press
the desired memory location 1 to 0.

HOT KEY DIALLING

This is a convenient feature that allows you to make a call without lifting the
handset or pressing SPKR. Your telephone offers different levels of hot key dialling:

Level 1 – All Hot Keys are disabled and the phone operates as a normal telephone.

Level 2 – Pressing REDIAL, M1, M2 or M3 automatically activates handsfree

mode and dials the stored number. Pressing MEM then 1 to 0, automatically
dials the selected two-touch memory number.

Level 3 – Pressing REDIAL, M1, M2, M3 automatically activates handsfree mode
and dials the stored number. Pressing 1 to 0, automatically activates handsfree
mode dials the selected digit. Pressing MEM then 1 to 0, automatically dials the
selected two-touch memory number.

Level 4 – Pressing REDIAL, M1, M2, M3, automatically activates handsfree
mode and dials the stored number. Pressing 1 to 0, automatically dials the
selected two-touch memory number. To dial a number in this mode you will need
to press SKPR or lift the handset before dialling.

You will hear a short pause of about 2 seconds between pressing a hot key

and the start of dialling when using Hot Key Dialling – When you initially
connect your telephone, Level 2 Hot Key Dialling is enabled.

16

To program the desired level of Hot Key dialing – Lift the handset, press STORE,
press VOL S , press VOL T, press MUTE then:

press 1 for Level 1
press 2 for Level 2
press 3 for Level 3
press MEM for Level 4

Then replace the handset.

HOT KEY ANSWER

Allows you to answer an incoming call by pressing any button while the telephone
is ringing. The incoming call will be answered in Handsfree or Headset Mode.

Your telephone offers 2 levels of Hot Key Answer: On or Off. When you initially
connect your telephone, Hot Key Answer is On i.e. pressing any key while the
phone is ringing will answer the call.

To program the desired level of Hot Key Answer – Lift the handset, press STORE,
press VOL S , press VOL T, press MUTE then:

press 5 for Hot Key Answer Off
press 4 for Hot Key Answer On

Then replace the handset.

17

VOICE AID MODE

Your telephone can be switched to Voice Aid Mode. This mode is useful for
people with speech impairment/soft voices who find that others have difficulty
hearing them.

When the telephone is in Voice Aid Mode, the VOL S and VOL T buttons adjust
the transmit level rather than the receive volume level.

Adjusting The Transmit Send Level (Voice Mode)

When the VOICE/NORM Switch is in the Voice Mode position the transmit level
can be adjusted by pressing the VOL S or VOL T buttons until you obtain the
desired transmit level.

AUXILIARY INPUT

An auxiliary device such as a Jellybean, Puffer or Lever Switch (with a 3.5mm
mono plug) can be connected to the Auxiliary Input. Activating the auxiliary
device will answer, initiate and release calls in Handsfree or Headset Mode.

A power pack is needed when using an auxiliary switch with this telephone. For
more information regarding the connection and use of an Auxiliary Input device
and the supply of a power pack, call the Telstra Disability Enquiry Hotline on
FREECALL™ on 1800 068 424 (a free call from most fixed phones).

J^[i[b[Yj[ZjhWdic_ji[dZb[l[bi[jj_d]m_bbX[h[jW_d[Zkdj_b_j_iY^Wd][Zeh

you switch from Voice to Normal Mode

J^[^WdZi[j[Whf_[Y[lebkc[_ii[jjeDehcWbWdZYWddejX[WZ`kij[Zm^[d

the telephone is in Voice Mode

Le_Y[7_ZCeZ[edboef[hWj[im^[dki_d]j^[^WdZi[j"_jZe[idejW\\[Yj

handsfree operation

VOICE AID, AUXILIARY INPUT
AND OTHER FRIENDLY FEATURES

18

AUXILIARY INPUT (CONTINUED)

Making a call

Activate the auxiliary device, listen for dial tone, dial the number or press

M1 to M3. To end the call, activate the auxiliary device again.

Answering an incoming call

Activate the auxiliary device. The call will be answered in Handsfree or Headset
Mode. To end the call, activate the auxiliary device again.

Hot dialling

If a number is stored in the memory location #, activation of the auxiliary device
will automatically dial the stored number.

To store a number in memory location # – Lift the handset or press SPKR, press
STORE, dial the number, then press MEM and press the # button, then replace
the handset or press SPKR.

PABX MODE

If you are using your Telstra Big Button Telephone behind a PABX or KeySystem,
you should program your phone for PABX operation. This will automatically insert
a PABX access pause between the first and second digit when you use REDIAL.

To program PABX Mode – Lift the handset, press STORE, press VOL S,
press VOL T, press MUTE then:

press 7 for PABX Mode On
press 8 for PABX Mode Off

Then replace the handset.

19

HEADSET MODE

You can replace the handset with a headset and your telephone can be programed
for Headset Mode, which allows you to make and receive calls using the headset.

To connect the headset, unplug the handset from your phone and plug the headset
into the handset socket. Leave the handset in the handset cradle.

To program your telephone for Headset Mode – Lift the handset, press STORE,
press VOL S, press VOL T, press MUTE then:

press * for Headset Mode
press 0 for Normal Mode

Then replace the handset.

Making a call

To make a call in Headset Mode press SPKR, listen for dial tone, dial the number
or press M1 to M3. The call will be presented to the headset. To end the call
press SPKR.

Answering an incoming call
To answer an incoming call press SPKR. To end the call press SPKR.

M^_b[edW^[WZi[jYWbbj^[If[Wa[hB_]^jm_bb^Wl[Wbed]ÓWi^

B_\j_d]j^[^WdZi[jm^_b[_d>[WZi[jCeZ[f[h\ehcij^[iWc[\kdYj_edWi

pressing SPKR

20

Your telephone provides boosted receive volume control to the handset for
people who have difficulty hearing. If you have a hearing impairment but do not
use a Hearing Aid, or if you use a Hearing Aid with its T-Switch set to normal
(acoustic) mode, simply use the VOL S and VOL T keys to adjust the volume to a
comfortable level.

If you use a Hearing Aid with its T-Switch set to the Telecoil (T-position) mode,
you may also need to adjust the way you hold the handset receiver over your
Hearing Aid. Try sliding the handset receiver over your ear into slightly different
positions until you find a position that allows you to hear clearly but still allows
you to speak directly towards the handset mouthpiece. Ensure you speak clearly
and loudly towards the mouthpiece.

If you use a Hearing Aid that automatically switches to the T-position when the
handset is placed near the Hearing Aid, searching for the best coupling may
result in the Hearing Aid switching in and out of the T-position. If you experience
difficulty using the telephone with this type of Hearing Aid you should consult
your audiologist about the best way to use your Hearing Aid with your telephone.

IF YOU HAVE
A HEARING AID

21

RESETTING THE PHONE TO FACTORY DEFAULT

To reset the telephone programing to factory default – Lift the handset,
press STORE, press VOL S, press VOL T, press MUTE then dial #, #, #.

IMPORTANT SAFETY INSTRUCTIONS

Do not use the telephone during an electrical storm as it is possible to get a
shock. Refer to the White Pages

®

directory for further information.

CARE FOR YOUR TELEPHONE

7le_Z^WhZadeYaiWdZZedejZhefj^[j[b[f^ed[
A[[fj^[j[b[f^ed[WmWo\hec^[Wj[hi
9b[Wdj^[j[b[f^ed[m_j^WZWcfYbej^
:edejki[Z[j[h][djieh_cc[hi[j^[j[b[f^ed[_dmWj[h
J^[f[h\ehcWdY[e\j^[j[b[f^ed[cWoX[W\\[Yj[ZXo[b[YjhecW]d[j_Y_dj[h\[h[dY[

if placed near radio transmitters, diathermy machines, welding machines etc.

Important – this will clear all memories and settings.

SOME IMPORTANT
INFORMATION

22

PROBLEM
SOLVING

IF THERE’S NO DIAL TONE

Check that the telephone Line Cord is correctly plugged into the telephone
socket at the back of your telephone and the other end is plugged into your wall
socket. Check that the Handset Cord connectors at both ends are pushed in
firmly until they click.

Check that no other telephone extension is in use.

IF THE TELEPHONE DOESN’T RING

Check that no other telephone extensions are off-the-hook.

Check Ringer Pitch Switch to ensure your ringer is not switched off. Check to
ensure that you do not have too many telephone extensions in your home or office.

IF THE VOLUME CONTROL DOESN’T WORK

Check that the VOICE/NORM Switch is in the Normal position.

IF YOU CAN’T DIAL

Reset your telephone to factory default.

IF THE RING FLASHER DOESN’T WORK

Check that no other telephone extensions are off-the-hook.

Check to ensure that you do not have too many telephone extensions in your
home or office.

23

KNOW YOUR PHONE
INSIDE OUT

Item Specifications

Receiver Volume Adjustable from -4dB to +24dB

relative to ACMA nominal level

Ringer Volume Adjustable up to 82dBSPL @ 1 metre

Transmitter Boost (Voice Aid) Adjustable from 0dB to +20dB relative

to ACMA nominal level

Hearing aid compatibility Adjustable from –32dB to –8dB

relative to 1A/m at 1kHz
(Radial Field Strength)

Headset wiring configuration As per Telstra T200/T400/T1000 wiring

Auxiliary Input Wiring 3.5mm Mono phono plug, activated by

momentary contact of the Tip/Sleeve

Auxiliary Input Voltages Dry contact closure

DC Connector Specification 2.5mm DC connector

24

CUSTOMER SERVICE AND
PRODUCT WARRANTY

IMPORTANT

Please retain this booklet with your sales receipt as proof of the date of purchase.

CUSTOMER SERVICE

If you require assistance in operating this product please call the
TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at:
[e-mail]. If you are trying to access a Telstra Network
Service and require assistance specifically related to the network service
or would like to subscribe to the service, contact Telstra on 13 22 00 for
residential or 13 20 00 for business.

25

VOLUNTARY PRODUCT WARRANTY

In addition to your Statutory Rights and subject to the conditions below,
VTech warrants that this product will be free from any defect in materials or
workmanship under conditions of normal use for a period of 12 months from
date of purchase.

VTech do not warrant that the product will be free from defects if defects are
caused by an accident, misuse, abuse, improper installation or operation, vermin
infestations, lack of reasonable care, unauthorised modification, loss of parts,
tampering or attempted repair by a person not authorised by VTech; or where
the product has been damaged by lightning or a mains power surge.

Where a valid claim is made under this Voluntary Product Warranty, VTech will,
at no cost to you, repair or replace the product within a reasonable time. Subject
to your Statutory Rights, if your claim under this Voluntary Product Warranty is
not valid, you may be charged a fee under this Voluntary Product Warranty for
the service and for any direct costs associated with having the product delivered
for service.

To make a claim under this Voluntary Product Warranty you must call the
TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at:
[e-mail] where a Customer Service Representative will
inform you of the product return process. You will need to ensure that:
You provide proof of purchase; Your product is suitably packaged (original
packaging is not required); and You have included all components from the
original purchase.

26

FOR YOUR RECORDS

Date of purchase: ................................... Place of purchase: ..................................

Serial number: ........................................

For Voluntary Product Warranty purposes proof of purchase is required so please
keep your receipt. The benefits conferred by this Voluntary Product Warranty
are in addition to other rights and remedies that are available to you under law,
which cannot be excluded. The processes for this Voluntary Product Warranty in
no way limit your rights which arise as a result of your Statutory Rights.

This Voluntary Product Warranty is given by:
VTech Telecommunications (Australia) Pty Ltd ABN 70 136 672 627
Address: 24 Gilby Road, Mount Waverley 3149

Phone number: 1300 369 193
Email address: [e-mail]

Important note: this is not a product return or service address – please
contact techelp by phone or email for product and warranty support. No
liability will be accepted by vtech for products returned to this address under
this voluntary product warranty.

27

STATUTORY RIGHTS

Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.

28

MAKE A NOTE OF YOUR STORED
TELEPHONE NUMBERS HERE

Key

Name Number

M1

M2

M3

MEM, 1

MEM, 2

MEM, 3

MEM, 4

MEM, 5

MEM, 6

MEM, 7

MEM, 8

MEM, 9

MEM, 0

#

TM and ® are trade marks and registered trade marks of Telstra Corporation
Limited ABN 33 051 775 556

FOR MORE INFORMATION:

CALL 12 58880

VISIT

telstra.com.au/disability

VISIT A TELSTRA STORE OR PARTNER

SP817bb user g uide BUY v1.0