10
Product Warranty
Telstra Guarantees your
product for 12 months from
date of purchase against any
defect in materials or
workmanship under conditions
of normal use and service and
subject to proof of the date of
purchase being provided and
subject to the conditions
specified below.
The benefits conferred by this
warranty are in addition to all
other rights and remedies in
respect of the product that the
consumer has under the Trade
Practices Act and similar State
and Territory laws.
Warranty Service Conditions
Subject to your statutory rights
referred to above,Telstra
expressly limits its liability with
respect to its products to the
person who purchases the
Product from the Telstra
authorised retailer.
Subject to your statutory rights
referred to above,Telstra
expressly limits its liability with
respect to its products to
whichever is the lowest amount
out of:
A. The cost of having the goods
repaired
B. The cost of replacing the
goods: or
C. The cost of obtaining
equivalent goods.
Subject to your statutory rights
referred to above,in the event
of the goods requiring service
under warranty, the owner is
responsible for the cost of
transportation to the
authorised service organisation.
Whilst in transit the goods are
at the owner’s risk.
Subject to your statutory rights
referred to above,should the
goods be found to be in sound
working order by the
authorised service organisation
the owner may be charged
service fee.
Subject to your statutory rights
referred to above,the goods will
not be eligible for service if:
A. Proof of date of purchase
cannot be provided:
B. The goods are not branded
Telstra:
C. The goods have been rented
to another person;
D.The defect was caused by an
accident, misuse,abuse,
improper installation or
operation, lack of reasonable
care,unauthorised
modification, loss of parts,
tampering or attempted
repair by a person not
authorised by Telstra.
E. The product has been
damaged by lightning or a
mains power surge.
Do you really need service?
Before calling for service under
this warranty have you :
Checked that all cables are
securely connected as detailed
in the User Guide.
Referred to the User Guide to
ensure that the features are
being used correctly.
If you are trying to access a
network service such as Call
Waiting,confirmed with your
network provider that you have
access to this feature.
If You Require Warranty
Service
To obtain service during the
terms of this warranty:
Call the Product Information
Line (1300 369 193) for advice
and assistance on the repair of
your product, or contact us by
E-mail at:
tcpsupport@techpac.com
After consulting our operators,
should it be deemed necessary
to have the product serviced,
the operator will inform you of
your nearest authorised service
organisation and provide a
Return Authority Number.
Please ensure that :
A. You provide proof of the date
of purchase
B. That your product is suitably
packaged (Preferably in
original packaging)
C. That you have included all
components from the
original purchase:
D.That you provide details of
the Return Authority Number
IMPORTANT
Please retain this booklet with
your sales receipt as proof of
the date of purchase.
Product warranty & Customer service
9
Read and understand all instructions.
Follow all warnings and instructions marked on this
product.
Do not use this product during an electrical storm, as
it is possible to get a shock.
Do not use this product when near water, or when
wet.
Make sure the line cords are protected from damage.
Keep the product away from heaters and away from
sunlight.
Do not use this telephone near flammable gases or
liquids.
Slots and openings in the cabinet are provided for
ventilation, to protect it from overheating. Ensure
these are not blocked or covered.
Do not open the unit. There are no user serviceable
parts inside. Warranty conditions will not apply if the
unit has been opened.
Unplug this unit before cleaning. Do not use
detergents or sprays. To clean the outside plastic
parts, use only a damp cloth.
Do not push objects into ventilation openings. This
could cause an electrical shock.
Important Safety
Instructions