Telstra Orb User Manual
www.telstra.com
Telstra Orb
Cordless Telephone User Guide
This telephone has been designed for ease of use. Please read the
instructions in (Setting up the Telstra Orb) and keep it handy for future
reference.
If you have any problems with your
phone, refer to the Help section of
this User Guide.
ORB UG 148x105.indd, Spread 1 of 40 - Pages (80, 1) 19/3/08 10:22 AM
79
Introduction to your Telstra Orb Digital Cordless
Telephone / Integrated Digital Answering Machine
• Phonebook - lets you store up to 50 names and
numbers for easy dialling.
• Calling Number Display - lets you see who’s
calling. Your phone stores details of the last 20
callers in a Calls list.
• Send & receive text messages
• Use the handsfree facility to talk to callers
without holding the handset.
• Integrated Digital Answering Machine
As a Digitally Enhanced Cordless
Telecommunications (DECT) product,
your Telstra Orb provides:
• Digital clarity
• Digital range
• Digital security
IMPORTANT
This equipment is not designed for making
emergency telephone calls when the power
fails. Alternative arrangements should be
made to access emergency services.
2
IMPORTANT
You need to subscribe to Telstra Calling
Number Display service to be able to see
the caller’s number or name when called,
or in the Missed and Received Calls logs.
See page 49 for more details.
Wall mounting template
XXbTOP
1_SNOPY\>OV]^\K9\L-,>0_XS^
XXbTOP
1_SNOPY\>OV]^\K9\L.3,=20=_XS^
/]TWW^TeP
XX
OTLXP_P]
ORB UG 148x105.indd, Spread 2 of 40 - Pages (2, 79) 19/3/08 10:22 AM
78
Wall mounting template
Your Telstra Orb main base unit (or extension
handset charger if you have purchased one) can be
wall mounted directly on to a wall.
1. Use this template to drill 2 holes in your desired
location. These holes should be made 25mm
deep using a 3mm diameter drill.
2. Insert the wall plugs and insert a screw into each
hole. Leave 3mm between the head of the screw
and the wall.
3. Position the base unit or extension charger on to
the screws and slide down to secure.
NOTE: Check and ensure before drilling that you will
not be drilling into any hidden wiring or pipes..
This User Guide provides you with all the
information you need to get the most from your
phone. Before you make your first call you will
need to set up your phone. Follow the simple
instructions on the next few pages.
Some Telstra services such as SMS, Messagebank®
and Calling Number Display may attract feature
and usage charges. Please visit Telstra.com for
details.
Need help?
If you have any problems setting up or using
your Telstra Orb, contact TecHelp on 1300 369
193 or email: tcpsupport@ingrammicro.com.au
Alternatively, you may find the answer in the
‘Help’ section at the back of this guide.
Hearing aid?
Please note that the Telstra Orb works by sending
radio signals between the base and handset.
These signals may interfere with some hearing
aids, causing a humming noise.
Got everything?
• Telstra Orb handset
• Telstra Orb base
• 2 x NiMH AAA rechargeable batteries
• Mains power adaptor
• Telephone line cord
If you have purchased a Telstra Orb multi handset
pack you will also have the following for each
additional handset:
• Telstra Orb handset
• Telstra Orb charger
• 2 x AAA NiMH rechargeable batteries
• Mains power adaptor (for the charger)
3
ORB UG 148x105.indd, Spread 3 of 40 - Pages (78, 3) 19/3/08 10:22 AM
4
In this guide
Introduction 2
Setting up your Telstra Orb 9
Connecting the base station 9
Install battery 10
Charge battery 10
Battery life and range 11
Talk time and stand-by 11
Low battery warning 11
Out of range warning 11
Wall mounting your Telstra Orb 12
Getting to know your Telstra Orb 13
Display icons & symbols 14
Telstra Orb Base Station 15
Main features of your Telstra Orb 16
Menu navigation 17
Stand-by mode 18
Text and number entry 18
Symbol panel 19
Emoticons 20
Default settings 20
Using the Telstra Orb 21
Make a call 21
Pre-dial 21
Call from the Phonebook 21
Search alphabetically for Phonebook entries 21
Call from the call lists 21
Answer a call with handset on the base station 21
Answer a call with handset off the base station 22
Silence 22
Answer a call in handsfree mode 22
Adjust loudspeaker volume 22
End a call 23
Call in progress 23
Adjust earpiece volume 23
Mute 23
Loudspeaker mode 23
Intercom 23
Call another handset 23
Transfer an external call to another handset 23
Switch between an internal and external call 24
Three-party conference call 24
Clock & Alarm 24
Set date and time 24
Set Alarm On 25
For your records
Date of purchase:
______________________________
Place of purchase:
______________________________
Serial number:
______________________________
For guarantee purposes proof of purchase is required so
please keep your receipt.
© COPYRIGHT 2008 Telstra Corporation Limited
This work is copyright. All rights reserved. Other than for purposes
and subject to conditions prescribed under the Copyright Act,
no part of it may in any form or by any means (electronic,
mechanical, photo copying, microcopying, scanning, recording
or otherwise) be reproduced, stored in a retrieval system or
transmitted without prior permission from Telstra Corporation
Limited ABN 33 051 775 556.
™ Trade Mark of Telstra Corporation Limited
® Registered Trade Mark of Telstra Corporation Limited
Product warranty & customer service
77
ORB UG 148x105.indd, Spread 4 of 40 - Pages (4, 77) 19/3/08 10:22 AM
5
Product warranty & customer service
IMPORTANT
Please retain this booklet with your sales receipt as proof
of the date of purchase
Customer Service
If you require assistance in operating this product please
call the TecHelp Information Line on 1300 369 193 or
contact us by e-mail at: tcpsupport@ingrammicro.com.
au
If you are trying to access a Telstra Network Service and
require assistance specifically related to the network
service or would like to subscribe to the service, contact
Telstra on 132200 for residential or 132000 for business.
Product Warranty
Subject to the conditions below, Telstra guarantees this
product against any defect in materials or workmanship
under conditions of normal use for a period of 24 months
from date of purchase.
The benefits conferred by this warranty are in addition
to other warranties and remedies that are implied under
the Trade Practices Act and similar State and Territory
laws (Statutory Rights).
Subject to your Statutory Rights, the goods will not be
eligible for service under this warranty if:
a) Proof of purchase cannot be provided;
b) The defect was caused by an accident, misuse, abuse,
improper installation or operation, vermin infestation,
lack of reasonable care, unauthorised modification, loss
of parts, tampering or attempted repair by a person not
authorised by Telstra; or
c) The product has been damaged by lightning or a
mains power surge.
To obtain service during the terms of this warranty call
the TecHelp Information Line on 1300 369 193 or contact
us by e-mail at: tcpsupport@ingrammicro.com.au
If it is necessary to have the product serviced, the
Customer Service Representative will inform you of the
product return process.
Please ensure that:
a) You provide proof of purchase;
b) Your product is suitably packaged; and
c) You have included all components from the original
purchase.
Subject to your Statutory Rights:
a) Any claim under this warranty is limited to the cost of
repair or replacement of the product; and
b) If the goods are found to be in sound working order by
the authorised service centre, you may be charged a fee
for service and for any other direct costs associated with
having the product delivered for service.
76
In this guide
Switch alarm off 25
Set time format 25
Handset Settings 26
Ringtone 26
To set Ringtone 26
Ringer Volume 26
To set Ringer Volume 26
Receiver call volume 26
To set Receiver call volume 27
Handset name 27
To set Handset name 27
Wallpaper 27
To set Wallpaper 27
Menu colour 28
Screensaver 28
To set Screensaver 28
Light Timeout 28
To set Light Timeout 28
Display Contrast 29
To set Display Contrast 29
Auto Talk 29
To set Auto Talk 29
Key Beeps 30
To set Key Beeps 30
Redial Length 30
To set Redial Length 30
Base Settings 31
Ringtone 31
To set Ringtone 31
Base Ringer Volume 31
To set Base Ringer Volume 31
Eco Mode 32
To turn Eco mode on or off 32
Ring Priority 33
To set Ring Priority 33
First Ring 34
To set First Ring 34
Master Reset 34
To achieve a master reset 34
Lock keypad 35
Paging 35
Switch on/off handset 35
Phonebook 36
Access the names list 36
Add entry in the Phonebook 36
View the Phonebook 36
Edit Phonebook entry 37
ORB UG 148x105.indd, Spread 5 of 40 - Pages (76, 5) 19/3/08 10:22 AM
6 75
In this guide
Delete Phonebook entry 37
Delete all Phonebook entries 37
Copy entry to another handset 37
Dialling code 38
Check Phonebook capacity 38
Reminders 39
Answering Machine 40
Operating your answering machine 40
Switch answer machine on/off 40
Outgoing messages 40
Set answer mode (OGM) 41
Record your own outgoing message (OGM) 41
Play/delete outgoing message (OGM) 42
Listen to your messages 42
Play a message 42
Play all messages 43
Controlling your messages 43
Play messages on loudspeaker 43
Adjust playback volume 43
Delete all messages 43
Memory Full 44
Call screening 44
Screen a call 44
Record a memo 44
Answer delay 45
Set the answer delay 45
Remote Access 45
Change remote access PIN 45
Switch answering machine on from another phone 46
Listening to your messages from another phone 46
Telstra network services 47
Messagebank® 47
To retrieve a message from your message service 47
Flashing Message Indication (FMI) 47
3-Way Chat 47
How to use 3-Way Chat 47
To split a 3-Way Chat or switch between callers 47
Other Phone Features 48
View and dial a Phone Feature 48
Call Waiting 48
Calling Number Display 49
Calls Lists 49
Access the calls lists 49
Save number from the Calls List to the Phonebook 50
Delete a Calls List entry 50
Delete all entries in a Calls List 51
Access the redial list 51
Save redial list entry to Phonebook 51
General information
Orb has a REN of 0.1. A total REN of 3 is allowed, if
the total REN of 3 is exceeded, the telephone may
not ring. With different telephone types there is
no guarantee of ringing, even when the REN is less
than 3.
ORB UG 148x105.indd, Spread 6 of 40 - Pages (6, 75) 19/3/08 10:22 AM
74 7
General information
alarms and computers if placed too close. It is
recommended that you place your product at
least one metre away from such appliances to
minimise any risk of interference.
● Never dispose of batteries in a fire. There is a
serious risk of explosion and/or the release of
highly toxic chemicals.
Cleaning
Simply clean the handset and base with a damp
(not wet) cloth, or an anti-static wipe. Never use
household polish as this will damage the product.
Never use a dry cloth as this may cause a static
shock.
Environmental
● Do not expose to direct sunlight.
● The Telstra Orb may heat up when the batteries
are being recharged or during prolonged periods
of use. This is normal. However, we recommend
that to avoid damage you do not place the
Telstra Orb on antique/veneered wood.
● Do not stand your Telstra Orb on carpets or
other surfaces, which generate fibres, or place it
in locations preventing the free flow of air over
its surface.
● Do not submerge any part of your Telstra Orb
in water and do not use it in damp or humid
conditions, such as bathrooms.
● Do not expose your Telstra Orb to fire, explosive
or other hazardous conditions.
● There is a slight chance that your Telstra Orb
could be damaged by an electrical storm.
We recommend that you unplug the power
and telephone line cord from the base for the
duration of the storm.
How many telephones can you have?
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to
calculate the number of items, which may be
connected to any other telephone line. Your Telstra
In this guide
Delete number from redial list 52
Text Messaging (SMS) 53
Write and send new text messages 54
Key operation 54
Send a message to a number in a Calls List 54
Save a message 55
Insert a symbol 55
Insert Emoticon 55
Insert Template 56
Edit Template 56
Delete Template 57
Send text message to previously dialled number 57
Inbox 57
View messages in the main Inbox 57
View messages in an individual mailbox 58
To select an individual user mailbox 58
Reply to an Inbox message 59
Forward an Inbox message 59
View message details 59
Call a sender’s number 60
Save a sender’s number 60
Delete an Inbox message 60
Draft Box 60
Review or Edit Draft messages 60
Send a message from Draft Box 61
Outbox 61
View a message in the Outbox 61
Forward a message from the Outbox 62
Delete messages from the Outbox 62
Delete messages 62
Delete all messages 62
Text Message settings 63
Mailboxes 63
Add user mailboxes 63
Receive a message to a mailbox 64
View messages in a mailbox 64
Edit a user mailbox 64
Delete a user from a mailbox 65
Set message size 65
Message Alert 66
Service Centres 66
To set outgoing number 66
To set incoming number 67
Set default Text Message send centre 67
ORB UG 148x105.indd, Spread 7 of 40 - Pages (74, 7) 19/3/08 10:22 AM
8 73
In this guide
Register an additional handset 68
Register an additional handset 68
Switch bases 68
De-register a handset 69
Help 70
General Information 73
Replacing the handset batteries 73
Safety 73
General 73
Cleaning 74
Environmental 74
How many telephones can you have? 74
Product warranty & customer service 76
Wall mounting template 78
Replacing the handset batteries
After a time, you may find that the handset
batteries are running out of charge more quickly.
This is a standard sign of wear and the batteries
will need replacing. For replacement rechargeable
NiMH batteries contact your local electrical
retailer.
Replacement batteries
Type: AAA Nickel Metal Hydride (NiMH)
Quantity: 2
Capacity 750 mAH
Slide off the battery compartment cover and
remove existing batteries. Insert new batteries and
replace the compartment cover.
IMPORTANT
This equipment is not designed for making
emergency telephone calls when the power fails.
Alternative arrangements should be made for
access to emergency services.
Safety
General
● Only use the power supply included with the
product.
● Use only the approved rechargeable batteries
supplied. Spare rechargeable batteries are
available from your local electrical retailer.
● Do not open the handset (except to replace the
handset batteries) or the base. This could expose
you to high voltages or other risks.
● Radio signal transmitted between the handset
and base may cause interference to hearing
aids.
● It is recommended that advice from a qualified
expert be sought before using this product in
the vicinity of emergency/intensive care medical
equipment.
● Your product may interfere with other electrical
equipment, e.g. TV and radio sets, clock
General Information
ORB UG 148x105.indd, Spread 8 of 40 - Pages (8, 73) 19/3/08 10:22 AM
72 9
Help
Cannot send or receive new text message
• The outgoing or incoming text message centre
numbers are not set or are wrong. Refer to “text
message settings” on pages 63-67.
• Another SMS-enabled phone is also on your line.
If you have more than one text message capable
phone on the same line, the phones may not
be able to operate properly when receiving text
messages. To overcome this you should change
the terminal number on one of the phones so
that only one phone has a terminal number of
0 (see page 63). The phone with the terminal
number of 0 will receive all the text messages
sent to your default address. The other phone
will only receive text messages sent to the
specific terminal sub address.
Setting up your Telstra Orb
The position in which you place the base station
can have an effect on the range and performance
of your Telstra Orb.
Connecting the base station
1. Place the base station within reach of the
telephone line and electrical power sockets.
2. Plug the line cord and the power cable to the
sockets at the back of the base station as shown
below, and secure cords in the cable clamps
provided in the base.
?PW^_]L:]M
</8'
0Y\Z\YN_M^]_ZZY\^
ZVOK]OMKVV$ ##
7KNOSX-RSXK
:YaO\MKLVO
?PW^_]L:]M
</8'
0Y\Z\YN_M^]_ZZY\^
ZVOK]OMKVV$ ##
7KNOSX-RSXK
6SXOMKLVO
3. Plug the other end of the line cord and power
cable in to the telephone wall socket and mains
power socket.
NOTE Connect the line cord to the line adaptor before
plugging it into the line socket if required.
TIP Avoid placing the base station too close to large
metal objects such as filing cabinets, radiators or
electrical appliances. This can impair the range and
sound quality. Buildings with thick internal and
external walls may impair transmission of signals to
and from the base.
WARNING The base station does not have an ON/OFF
switch. Power is applied when the power adaptor is
plugged into the unit and connected to the electrical
power socket. The only way to power down the unit is
to unplug the power adaptor from the electrical
power socket. Therefore, ensure that the electrical
power socket is easily accessible.
ORB UG 148x105.indd, Spread 9 of 40 - Pages (72, 9) 19/3/08 10:22 AM
10 71
Setting up your Telstra Orb
Install batteries
Your Telstra Orb is supplied with 2 rechargeable
batteries. Before using the handset, the batteries
must be installed and charged for at least 24 hours.
1. Slide out the battery cover.
2. Insert the batteries as shown and replace the
cover.
Charge batteries
1. Place the handset on the charging cradle of the
base station. A beep confirms that the handset is
placed correctly.
2. A charging animation on the handset screen
shows that the batteries are charging.
3. The handset is fully charged when the charging
animation stops and is displayed.
Help
The handset display is not available.
• Try again by disconnecting and connecting
the base station power supply and follow the
procedure to register a handset (see page 50).
Remove and place back the handset batteries
The handset display is not available - when
attempting to add another handset to the
base station
• Maximum number of 5 handsets has been
reached – de-register a handset in order to
register a new one.
The handset display is not available - when
using a handset
• Base station may be busy with another handset.
Wait until it is available.
Noise interference on your radio or TV
• Your base station or charger may be too close.
Move it as far away as possible
Caller Number Display (CND) service does
not work
• Call Telstra to check your subscription.
No ring
• The ring is switched off. Increase the volume
A Phonebook entry cannot be stored
• The Phonebook is full. Delete an entry to free
memory
Cannot receive new Text Message
• Text Message storage space is full. Delete old Text
Message
• Wrong Text Message settings. Check your Text
Message settings (see page 63-67)
ORB UG 148x105.indd, Spread 10 of 40 - Pages (10, 71) 19/3/08 10:22 AM
70 11
The BATTERY icon is not blinking when the
handset is placed on the base
• Bad battery contact – move the handset slightly
• Dirty contact - Clean the battery contact with a
cloth moistened with alcohol
• Battery is full – no need to charge
No dialling tone
• No power - check the connections. Reset the
phone: unplug and plug back in the mains
• Batteries are empty - charge the batteries for at
least 24 hours
• You are too far from the base station - move
closer to the base station
• Wrong line cable - use the line cable provided
• Line adaptor when needed is not connected to
the line cord - connect the line adaptor when
needed to the line cord
Poor audio quality
• You are too far from the base station - move
closer to the base station
• The base station is too close to electrical
appliances, reinforced concrete walls or metal
doorframes - move the base station at least one
metre away from any electrical appliances
• ADSL Broadband requires the correct type of
filter for Digital DECT cordless telephones. If
unit functions without interference when ADSL
modem is not connected to the line then filter is
not suitable
The range icon is blinking
• Handset is not registered to the base station register the handset to the base station
• You are too far from the base station - Move
closer to the base station
Help
Setting up your Telstra Orb
Battery life and range
Talk time and stand-by
When the batteries are fully charged, the talk time
of your Telstra Orb is approximately 12 hours and
the stand-by time is approximately 150 hours.
Low battery warning
The battery level is shown at the top left of the
handset screen. When the battery level becomes
low, you will hear a beep and the battery icon
flashes.
NOTE A low battery alert will inform you that the
handset has to be recharged. If this happens during a
call, the call may end shortly after the alert. If the
battery level is very low, the phone automatically
switches off shortly after the alert. Any function in
progress will not be saved.
The approximate power levels of your battery are
indicated as follows:
,K^^O\cS]P_VVcMRK\QON
,K^^O\cS]ZK\^SKVVcMRK\QON
,K^^O\cS]\_XXSXQVYa
,K^^O\cS]KVWY]^OWZ^c
Out of range warning
If the handset moves out of range, the antenna
icon
will flash.
If out of range, the screen shows Searching…
then shows Not Available. Move back in range
to make and receive calls and text messages again.
NOTE The effective range of the phone can be affected
by environmental factors such as proximity to power
lines
TIP Avoid placing the base station too close to large
metal objects such as filing cabinets, radiators or
electrical appliances.
This can impair the range and sound quality.
Buildings with thick internal and external walls may
impair transmission of signals to and from the base.
ORB UG 148x105.indd, Spread 11 of 40 - Pages (70, 11) 19/3/08 10:22 AM
12 69
The Telstra Orb can be wall mounted. Follow the diagrams below to configure the base unit for wall
mounting. To install wall mounting screws refer to wall mounting instructions in the Wall Mounting
Template section of this guide on page 78.
.O]UWYNO
6SP^]SV`O\M\KNVO <Y^K^O"åMVYMUaS]O
AKVVWY_X^WYNO<OVOK]OM\KNVOSX^YZY]S^SYX
Wall mounting your Telstra Orb
Register an additional handset
De-register a handset
You can use one handset to de-register another.
To de-register a handset
1. Press MENU.
2. Scroll
or to Registration and press
SELECT.
3. Scroll
or to De-register and press
SELECT.
4. Enter the System PIN - original setting 0000
and press OK.
5. Scroll
or to the handset to be de-registered
and press SELECT.
6. Press YES to confirm or NO to cancel.
ORB UG 148x105.indd, Spread 12 of 40 - Pages (12, 69) 19/3/08 10:22 AM
Loading...