Telstra MF823 User Manual

TELSTRA MF823

4G USB DATA MODEM - USER
MANUAL

Copyright © 2013. All rights reserved.
No part of this publication may be excerpted, reproduced, translated or
utilized in any form or by any means, electronic or mechanical,
including photocopying and microfilm, without the prior written
permission of ZTE Corporation.

The manual is published by ZTE Corporation. We reserve the right to
make modifications on errors or update specifications without prior
notice.

Version 2.6 August 2013

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CHECK YOUR SYSTEM REQUIREMENTS

Check you have a spare USB port (USB 1.0, 2.0, or 3.0)
You need to be running Windows 8 / 7 / XP / Vista for a PC
or OS X 10.5.11 and above for a Mac.
The recommended minimum system requirements are:

CPU 1GHz Pentium or above
Hard Disk At least 50MB free space
RAM 512M or above
Display 800 x 600 minimum

You need to have Administrator rights to install and run the software
We suggest you switch off your anti-virus software before installing the
USB modem. In some cases protection software can prevent automatic
installation.
It is possible to start the installation process manually by clicking the
Autorun icon when it appears.

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GET TO KNOW YOUR USB MODEM

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INSERT YOUR USIM CARD

1. Slide the top cover down to access the USIM and memory

card slots.

2. Insert your USIM card carefully as shown. Your modem

requires a standard size USIM card (2FF)

3. If you want to add a memory card you can do it now. Your

USB modem supports up to 32GB microSD(HC)™ memory.

4. Replace the top cover.

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Notes

• Adding a memory card is optional

• microSD™ up to 2GB are FAT 16

format.

• microSDHC™ up to 32GB are FAT 32

format.

Handy hint
Remember to keep your plastic SIM card holder. It has a
record of your PIN number which you should keep handy.

INSERT THE MODEM INTO YOUR COMPUTER

The installation software is pre-loaded onto your USB
modem. Simply insert the modem into your computer and
follow the instructions on-screen. You’ll be up and connected
in about 2 minutes.

1. Click on ‘Open folder…’ 2.
Double click Autorun.exe

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3. The installation will create a short-cut on your desktop and
open your browser at the modem homepage.

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Web Interface, Modem homepage

• The modem will automatically open your browser and connect

to the internet each time you insert the device.

• To change this behaviour first press the Disconnect button

then go to Settings > Dial up settings and set WAN Connection
Mode to Manual.

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LED INDICATORS GUIDE

LED indicators

Modem Status

Active data transfer on the LTE networ

Active data transfer on 2G / 3G networ

Icon

Status

Red

Green solid

Offline. Not registered on the network

Registered on the LTE network

Green blinking

Blue solid Registered on the 2G / 3G network

Blue blinking

STATUS ICONS – WEB INTERFACE

No USIM, PIN locked, PUK locked or alternate
carrier USIM

USIM card is inserted

No Network signal

Network signal level indicator

Internet is disconnected

Internet is connected

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NETWORK LOCKED DEVICE

• This device is network locked to Telstra. If you use an

alternate carrier SIM you need to contact Telstra for the
unlocking code.

INSTALLATION NOTES

• The installation will create a new shortcut on your desktop

and a new program listing under Start-Programs

• If you have problems with the installation please contact

your supplier or see our website, zte.com.au for more
assistance and FAQ’s or call our hotline on 1300 789 475
(ZTE Support hotline is available during normal business
hours, AEST 9am to 5pm)

• If you can’t connect to the internet check your SIM card is

inserted correctly, contact your service provider and check
your account is active.

• To uninstall the application:

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Windows users: Start > TELSTRA PRE-PAID 4G USB >
Uninstall

MAC Users:

• Double click the Telstra Modem CDROM on the desktop to

install the modem.

• To uninstall, go to Applications and run Uninstall TELSTRA

PRE-PAID 4G USB

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WEB INTERFACE GUIDE

Settings > WAN Connection Mode:

• The default connection setting will automatically connect

to the network. The setting is greyed out if you are
connected.

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• Press the Disconnect button to change this setting and to

enable International Roaming if required.

• If you make any changes, press Apply to save the change

• Press the Help icon to get in context tips.

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Settings > Network selection:

• Network Selection is set to Automatic.

• Press the Disconnect button to change this setting if

required.

• If you make any changes, press Apply to save the change

• Press the Help icon to get in context tips.

• Normally there is no need to change these settings unless

you change service provider.

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• The modem is locked to Telstra. If you use a SIM card from

another provider you may not be able to connect to the
network.

• Consult Telstra to obtain the unlock code for your device.

Settings > APN:

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• Press the Disconnect button on the modem home page to

change this setting if required.

• Press Add New to create a new APN

• Add the Profile Name, eg Telstra WAP

• Enter the correct APN details eg telstra.wap

• Press Save to save your new APN

• Press the Profile drop down box

• Select the new APN profile

• Click on ‘Set as default’ to set the new APN as your

preferred setting

• Press the Help icon to get in context tips.

• Normally there is no need to change these settings unless

you change service provider.

• The modem is locked to Telstra. If you use a SIM card from

another provider you may not be able to connect to the
network.

• Consult your new carrier to obtain alternate APN details for

your device.

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Settings > Device settings > USIM PIN Management:

• Press the Disconnect button on the modem home page to

change the PIN settings if required.

• Enter your current PIN code to change or disable the PIN

• If you make any changes, press Apply to save the change

• If you enter the incorrect PIN code three times in

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succession you will lock your USIM card.

• Contact your service provider to obtain your PUK code

Settings > Device settings > Software update

• Press Check Now to check for updates for your device.

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SMS > Device SMS or USIM SMS

• Click in the top box to add Contacts

• You can enter Contact names in the Contacts field and the

device will search and list applicable matches

• Click in the bottom box to type your message

• Press the Send button when done

• Threaded messages (messages sent and received to the

same Contact) are displayed in the main panel.

• View SMS > SMS Settings to enable delivery reports and to

check the SMS centre number (read from your SIM card)

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Phonebook

• Click Phonebook to view your USIM card contacts.

• Contacts are automatically read into the device but you

can also copy and save on your device.

• Select the Contact to view more details, click Edit to make

any changes, then select the Save location as Device.

• Contacts stored on the device can include additional fields.

• Select New to create a new contact and choose the save

location as Device or SIM card.

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Information tab to view Device Information:

• View the device IMEI number, Signal strength and other

details.

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Information > Record to view data records:

• View your data usage on the Record tab.

• Data usage is approximate and your carrier may charge

you different data block sizes so their records and charges
are likely to be different.

• Typical carrier data is charged in 1MB blocks.

• Contact your carrier for more details.

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EXTERNAL ANTENNA PORTS

• Signal strength can be improved by adding an external

antenna.

• It is preferred to use both ports for best quality reception

and service.

• If you only have a single antenna then use the main port at

the tip of the device

• The device supports TS9 connectors and dual antennas

will provide better signal strength and higher data rates.

• Only use the correct antenna with the TS9 termination

suitable for ZTE data products.

• Insert and remove the connections carefully. Do not pull on

the cable to remove the connection. The antenna ports are
delicate and need to be treated with care. Physical damage
to the antenna port will render your device unusable and is
not covered by the manufacturer’s warranty.

• See your warranty card for full terms and conditions.

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USING THE USB EXTENDER CABLE

The USB Extender cable can be used to position the device at
the top of a laptop screen or to change the orientation of the
modem to get better reception.

HELP

Click Help to access the system help

Click the Help icon to see in context help
Go to zte.com.au for FAQ’s, product and warranty support

microSD™ MEMORY CARD

If you use a microSD™ memory card in your modem your
computer will display a removable disk drive. You can use the
modem as an external drive to store and transfer files.

microSD™ cards supported to 2GB are FAT 16 format.
microSDHC™ cards supported to 32GB are FAT 32 format.

If using a memory card use the Safe Removal of Hardware
process or Eject the device. Consult your operating system
guidelines.

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TROUBLESHOOTING

Problem

Possible Causes

Suggested Solution

If you have any problems with your connection or modem
please consult the manual and check this section. If the
problem still exists contact your service provider or check our
website for more details at zte.com.au

The user
interface
doesn’t start
after the
modem is
plugged in.
The modem
has no signal.

SIM Card is
locked

PC configuration is
not correct.
(No autorun)

You have no
network coverage.

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Start the program
manually by going
Start > Program Files
or use the shortcut on
the desktop.

Try moving location
until you get good
reception.
Try the USB extender
cable to move the
modem to a higher
position or different
orientation.

Problem

Possible Causes

Suggested Solution

Data
connection
failed.

The modem
cannot
connect to
the internet
when
overseas

Network coverage
is low

SIM card requires
a PIN or PUK
number.

You have no
network coverage.

You don’t have
international
roaming enabled
on your plan.

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Consider purchasing
an external antenna.
Use a TS9 connector.
Contact your service
provider to obtain the
PIN or PUK key.

Try moving location
until you get good
reception.

Consult your service
provider before you go
overseas to enable
roaming.

Problem

Possible Causes

Suggested Solution

The
microSD™
card cannot
be read or is
not found.

Re-insert the
microSD™ card.
The maximum
capacity is 32GB
SDHC card

Try another microSD™
card and make sure
the capacity and
format is correct.

PRECAUTIONS AND SAFETY INFORMATION

• Some electronic devices are susceptible to

electromagnetic interference. The modem is a transmitting
device and may cause interference to sensitive electronic
equipment such as audio systems, vehicle systems and
medical equipment. Please consult the manufacturer of
the other device before using the modem.

• Operating of laptop or desktop PCs with the modem may

interfere with medical devices like hearing aids and
pacemakers. Please keep the modem more than 20
centimetres away from such medical devices. Turn the
modem off if necessary. Consult a physician or the

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manufacturer of the medical device before using the
modem near such devices.

• Be aware of regulations when using the modem at places

such as oil refineries or chemical factories, where there are
explosive gases or explosive products being processed.
Turn off your modem as instructed.

• Don’t touch the antenna area unnecessarily whilst

connected. This can affect your modem performance and
reduce the signal quality.

• Store the modem out of the reach of children. The modem

may cause injury or get damaged.

• The modem contains sensitive electronic circuitry. Do not

expose the modem to any liquids, high temperatures or
shock.

• Only use original accessories or accessories that are

authorised by the manufacturer. Using unauthorised
accessories may affect your modem’s performance or
damage your modem.

• Avoid using the modem in areas that emit electromagnetic

waves or in enclosed metallic structures eg lifts.

• The modem is not waterproof. Please keep it dry and store

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it in a cool, dry place.

• Don’t use the modem immediately after a sudden

temperature change eg from an air conditioned
environment to high temperature and humidity outside. In
such cases there could be condensing moisture inside the
modem which can cause internal damage. Unplug the
modem and leave it for 30 minutes before use.

• Always handle the modem with care. Be careful not to drop

or bend the modem.

• There are no user serviceable parts inside the modem.

Unauthorised dismantling or repair will void the warranty.

• Take care when connecting and removing an external

antenna. The correct adaptor (TS9) must be used and the
ports are delicate and must be handled with care. Do not
pull or tug on the antenna leads and take care not to trip
over them when plugged in.

• Physical damage to the antenna ports will render your

device unusable and is not covered by the manufacturer’s
warranty.

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RF SAFETY INFORMATION

The USB modem has an internal antenna. For optimum
performance with minimum power consumption do not
shield the device or cover with any object.
Covering the antenna affects signal quality and may cause
the modem to operate at a higher power level than needed.

RADIO FREQUENCY ENERGY

The USB modem is a low-power radio transmitter and
receiver. When switched on it intermittently transmits radio
frequency (RF) energy (radio waves).
The transmit power level is optimized for best performance
and automatically reduces when there is good quality
reception.
Maximum power is only used at the edge of network coverage
so under most circumstances the power output is very low.
Under poor network conditions the modem transmits at a
higher power level and may get hot.

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DECLARATION OF CONFORMITY – SPECIFIC ABSORPTION RATE
(SAR)

The USB modem is designed to be used in close proximity to
the body. We declare that the product detailed in this manual,
and in combination with our accessories, conform with the
essential requirements of The Radio Communications
Standard (Electromagnetic Radiation Human Exposure) 2003
and the Australian Communications and Media Authority
Section 376 of the Telecommunications Act 1997 when used
at a distance of not less than 5mm from the body. The worst
case SAR result is 1.45W/Kg.

N14945

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It is hereby declared that follow ing designated product :

Product Type: LTE USB MODEM

the essential protection requirements of

Directives on Radio and Telecommunication Terminal

Restriction of the Certain

Hazardous Substances in electrical and electronic equipment

ments for

Related Products (Directive 2009/125/EC) and their

EC DECLARATION OF

CONFORMITY

Model No: MF823

Complies with
Equipment (Directive 1999/5/EC)，
(Directive 2011/65/EU), Eco-design Require

Energy­amendments.

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TECHNICAL SPECIFICATIONS

Network
compatibility

Dimensions 90 x 28.4 x 13mm. Approx 26g

Data Rates*

Voltage 5V

Current

Operating
systems
Memory card Up to 32GB microSDHC™
Antenna ports Dual TS9 connectors
Temperature -5ºC to +45ºC

* Download/upload speeds will vary due to distance from the cell, local

LTE 900, 1800, 2600 MHz
UMTS 850, 2100 MHz
GSM 850, 900, 1800, 1900 MHz

LTE download speeds up to 100Mb/s
LTE upload speeds up to 50Mb/s
HSPA+ Downlink up to 42Mb/s
HSDPA Mode up to 21.6Mb/s
HSUPA Mode up to 5.76Mb/s

Resting: 100mA rms
Max: 500mA rms
Windows 8, 7, XP SP3, Vista
MAC OS X 10.5 and above

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conditions, user numbers, file source, hardware, software and other
factors.

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