Telstra 9750, Long Range 9750 User Manual

Telstra Long Range 9750

DECT 360 cordless phone with
integrated answering machine

User Guide

This telephone has been
designed for ease of use.
Please read the instructions
and keep it handy for future
reference. If you have any
problems with your phone,
refer to the Help section of

this User Guide.

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• Phonebook – lets you store up to 250 contact
numbers for easy dialling.

• Quick access to a range of Telstra Network
Services including Call Waiting and Call
Forward Immediate.

• Telstra Calling Number Display* lets you see
who’s calling. Your phone stores details of the
last 30 callers in a Calls list.

• Answering machine, with up to 55 minutes
digital recording time and helpful voice
prompts.

* Call features and charges may apply.

* IMPORTANT You need to subscribe to Telstra’s
Calling Number Display service to be able to see
the caller’s number or name when called, or in
the Calls list. See page 30 for more details.

IMPORTANT
This equipment requires electricity to
work. You will not be able to make any
telephone calls when the power fails.
Alternative arrangements should be
made to access emergency services in
times of power failure.

As a Digitally Enhanced Cordless
Telecommunications (DECT) product, your
Telstra Long Range 9750 provides:

• Digital clarity

• Digital range

• Digital security

This product has been designed and tested
for Australian conditions for use with Telstra’s
network.

This User Guide provides you with all the
information you need to get the most from your
phone. Before you make your first call, you will
need to set up your phone. Follow the simple
instructions on the next few pages.

Need help?

PLEASE LOOK IN THE HELP SECTION AT THE END
OF THE USER GUIDE IF YOU EXPERIENCE ANY
OPERATIONAL DIFFICULTIES WITH YOUR TELSTRA
PRODUCT, OR PLEASE CONTACT THE TECHELP
INFORMATION LINE 1300 369 193
OR CONTACT US BY EMAIL AT:
[e-mail]

Hearing aid?

Please note that the Telstra Long Range 9750
works by sending radio signals between the base
and handset. These signals may interfere with
some hearing aids, causing a humming noise.

Got everything?

The package contains the following items:

• Telstra Long Range 9750 handset

• Telstra Long Range 9750 answering machine
base unit

• AC power adapter

• Telephone line cord

• 1 NiMH rechargeable battery pack

• 1 User manual

If you have purchased a Telstra Long Range
9750 multi handset pack you will also have the
following for each additional handset:

• Telstra Long Range 9750 handset

• Telstra Long Range 9750 charger

• 1 NiMH rechargeable battery pack

• AC power adaptor (for the charger)

Introduction

To your Telstra Long Range 9750 DECT 360 Cordless Telephone
with Answering Machine

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In this guide

Important Safety Instructions 7

Getting started 9

Location 9

Setting up 9

Setting up for multiple packs 11

Using your Telstra Long Range 9750 phone
on a Broadband ADSL line? 12

Date and time 12

Set date and time manually 12

Getting to know your phone 13

Handset buttons 13

Handset display 16

Display icons 16

Answering machine base 17

Message counter display 18

Navigating the menus 19

Menu layout 20

Keystroke table 21

Using the phone 22

Switch handset on or off 22

Make an external call 22

Pre-dialling 22

End a call 22

Receive a call 22

Earpiece/ handsfree volume 23

Mute 23

Handsfree 23

Make a handsfree call 23

Answer a call in handsfree mode 23

Switch to handsfree mode during a call 24

Redial 24

Redial the last number called 24

Delete a redial number 24

Find handset (paging) 24

Temporary ringer silencing 24

Chain dialing 24

Phonebook 25

Store a name and number 25

Review an entry 25

Dial an entry 25

To search alphabetically 26

Edit a name and number 26

Delete an entry 26

Settings 27

Handset settings 27

Ringer volume 27

Ringer tone 27

Alert tones 28

Handset reset 28

Base settings 28

Set the recall time 28

Change system PIN 28

Ringer volume 28

Date/Time 29

Set date and time 29

Time format 29

Telstra Network Services 30

Calling Number Display* 30

Call List 30

Call List display screen messages 30

View call details 31

Dial from the Call List 31

Store a call list entry to the phonebook 31

Delete an Entry in the call list 31

Delete the Entire Call List 32

Flashing Message Indicator (FMI) 32

Telstra Home Messages 101® or Telstra
MessageBank® 32

To call Telstra Home Messages 101® or
Telstra MessageBank® 32

Clear flashing message indication 33

To manually turn off the new voicemail
indicator 33

Call Waiting 33

3-Way Chat 33

Pre-stored Telstra Network Features 34

To use Feature Assistant 34

To check or turn Call Wait on/off 34

To use Call Return 34

To turn Call Forward Immediate On 34

To check or turn Call Forward Immediate Off 34

In this guide

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In this guide

When using your telephone equipment,
basic safety precautions should always
be followed to reduce the risk of fire,
electric shock and injury, including the
following:

1 Read and understand all the

instructions.

2 Follow all warnings and instructions

marked on the product.

3 Unplug this product from the wall

outlet before cleaning. Do not use
liquid or aerosol cleaners. Use a damp
cloth for cleaning.

4 Do not use this product near water (for

example, near a bath tub, kitchen sink,
swimming pool).

5 Do not overload wall outlets and

extension cords as this can result in the
risk of fire or electric shock.

6 Unplug this product from the wall

outlet and contact TecHelp on
1300 369 193 under the following
conditions:

• When the power supply cord or plug

is damaged or frayed.

• If the product does not operate

normally by following the operating
instructions.

• If the product has been dropped and

the outer casing has been damaged.

• If the product exhibits a distinct

change in performance.

7 Avoid using a telephone during an

electrical storm. There may be a remote
risk of electric shock from lightning.

8 Do not use the telephone to report a

gas leak in the vicinity of the leak.

9 Use only the supplied NiMH (Nickel

Metal Hydride) battery. The operation
periods for the handsets are only
applicable with the default battery
capacity

Answering machine 35

Using the Answering machine from the
handset 35

Switch the answering machine on/ off 35

Play Messages 35

Delete all old messages 36

Record and play memos 36

Answering machine settings 36

Set the answer delay 36

OGM settings 37

Record the outgoing message 37

Play the outgoing message 37

Turn on/off the message alert 37

Remote access 38

To remotely access your answering
system 38

Set the remote access code 39

Using the answering machine at the base 39

Switch on/off 39

Call screening 39

Play Messages 39

Delete all old messages 39

Additional handsets (multi packs only) 40

Call another handset 40

Transfer a call 40

3-Way conference call 40

Deregister a handset 41

Registering an additional handset 41

Help 42

General information 45

Replacing the handset batteries 45

Safety 45

Cleaning 45

Environmental 46

Telstra accessories and replacement items 46

How many telephones can you have 46

Product warranty & Customer service 47

Important safety instructions

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Getting started

Location

Place your Telstra Long Range 9750 within 2
metres of the mains power socket and telephone
socket so that the cables will reach.

Make sure it is at least 1 metre away from other
electrical appliances to avoid interference. Your
Telstra Long Range 9750 works by sending radio
signals between the handset and base. The
strength of the signal depends on where you
locate the base.

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Putting it as high as possible ensures the best
signal.

Setting up

1. Plug the mains power cable into the base

station, plug the other end of the mains power
cable into mains power wall socket and switch
the power on.

Important safety instructions

10 The use of other battery types or

non rechargeable battery/primary
cell can be dangerous. These may
cause interference and/or unit
damage. Telstra will not be held
liable for damage arising from such
noncompliance.

11 Use only the AC power adaptors

supplied with this product. Please
contact TecHelp on 1300 369 193 for
replacement adaptors.

12 Please ensure the battery is inserted

according to the correct polarity.

13 Do not immerse the battery in water,

and do not place it in a fire.

14Telephone receivers produce magnetic

fields that can attract small metallic
objects such as pins or staples. To avoid
injury, do not place the handset where
such objects can be picked up.

If you have ADSL high speed
Internet service, an ADSL fi lter
(not included) is required.

Telephone wall socket

Mains power wall socket

Mains power
cable

Telephone
line cord

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Getting started Getting started

During charging, the will appear to be filling
in the display.

Battery performance

In ideal conditions, a fully charged battery
should give up to 10 hours talk time, or 100 hours
standby time, on a single charge.

Note that a new battery will not reach full
capacity until it has been in normal use for
several days.

To keep the battery in the best condition, leave
the handset off the base for a few hours at a
time.

Running the battery right down at least once
a week will help it last as long as possible. The
charge capacity of the rechargeable battery
will reduce with time as it wears out, giving the
handset less talk/standby time.

Eventually it will need to be replaced. A
replacement battery pack can be obtained by
contacting TecHelp on 1300 369 193 or from your
local electrical retailer.

After charging your handset for the first time,
subsequent charging time is about 6–8 hours
a day. The battery and handset may become
warm during charging, however, this is normal.

Setting up for multiple packs

If you have purchased a Telstra Long Range
9750 multiple pack, you will need to prepare
additional handsets and chargers for use.

For each additional handset and charger

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BLACK

WIRE

2. To fit the NiMH battery into the handset, slide
out the battery compartment cover. Place
the supplied rechargeable battery pack in
the battery compartment, with the battery
connector plugged in, as shown. Slide the
battery compartment cover back.

3. Place the handset on the base to charge for
at least 24 hours. When the handset is fully
charged the

will be displayed.

The Charging LED lighting up indicates that

the handset is properly placed on the base.

4. When the battery is fully charged, plug one
end of the telephone line cord into the base
station and the other end into the telephone
wall socket.

WARNING

Do not place your Telstra Long Range 9750 in the
bathroom or other humid areas.

IMPORTANT

The base station must be plugged into the
mains power socket at all times. Do not connect
the telephone line until the handset is fully
charged. Only use the power adaptor, telephone
cables and NiMH battery pack supplied with the
product.

Battery low warning

If the flashes in the handset display you will
need to recharge the handset before you can use
it again.

Mains power cable

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Getting to know your phone

Getting started

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Handset buttons

1. EARPIECE

2. MENU / SELECT

In idle mode:
press to access main menu. Press and hold to
access Telstra Service Number list.

In menu/editing mode:
press to confirm and save the settings.

During a call:
press to access the sub-menu list.

In phonebook/call list entry:
press to edit the entry.

3. VOLUME UP/ PHONEBOOK / SCROLL UP

In idle mode:
press to access the phonebook.

In menu mode:
press to scroll up.

In editing mode:
press to move the cursor to the right.

During a call:
press to increase volume.

Call list/phonebook/redial list entry:
press to scroll up the list.

1. Plug the mains power cable into the charger
base, plug the other end into the mains power
wall socket and switch the power on.

2. To fit the NiMH battery into the handset, slide
out the battery compartment cover. Place
the supplied rechargeable battery pack in
the battery compartment, with the battery
connector plugged in, as shown on page 10.
Slide the battery compartment cover back

3. Place the handset on the base to charge for
at least 24 hours. When the handset is fully
charged the

will be displayed.

Using your Telstra Long Range 9750
phone on a Broadband ADSL line?

If this product is to be used on a broadband
ADSL line, then you must ensure that it is
connected via an ADSL filter. Using this product
on a Broadband line without an ADSL filter may
cause problems with this product and your
Broadband service.

Date and time

If you have subscribed to Telstra’s Calling
Number Display service, the date and time is set
automatically for all handsets when you receive
your first call. The date and time is recorded with
each answering machine message you receive.
If you have not subscribed to Telstra Calling
Number Display you can set the date and time
manually.

Set date and time manually

1. Press when in idle mode to enter the
feature menu.

2. Press

to scroll

to

SET DATE/TIME

.

3. Press

and then edit the date.

4. Press the dialing keys (0-9) to enter a two-digit
number or press

until the screen
displays the correct value.
Press to advance.

5. Repeat step 3 until the date and time are set.

6. Press

to save.

NOTE

Press

to toggle

AM/PM

when moving the

cursor to the AM/PM setting fi eld.

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Getting to know your phoneGetting to know your phone

7. INTERCOM

Press to make an intercom conversation
between handsets or transfer a call.

8. MICROPHONE

9. MUTE/DELETE

During a call:
press to mute/un-mute the microphone.

Call list/phonebook/redial list entry:
press to delete the selected entry.

In editing/pre-dial mode:
press to backspace.

During message playback:
press to delete the message currently playing.

10. REDIAL/PAUSE

In idle mode:
press to view the redial list.

In editing/pre-dial mode:
press and hold to insert a dialing pause.

11. TALK ON/RECALL

In idle/menu/pre-dial mode:
press to make a call.

In phonebook number editing mode:
press to insert a recall.

Call list/phonebook/redial list entry:
press to make a call to the selected entry.

Press during a call to activate Recall for use with
Telstra Network Features such as Call Waiting.

12. SPEAKER

In idle/menu/pre-dial mode/during a call:
press to turn on/off the speakerphone.

Call list/phonebook/redial list entry:
press to make a call with speakerphone.

13. CHARGE LIGHT

Lights up when placed on charger.

4. TALK OFF

In idle mode:
press and hold to power on/off the handset.

In menu mode:
press to exit to previous level.

In pre-dial mode:
press to backspace.

5. VOLUME DOWN / PHONEBOOK /
SCROLL DOWN

In idle/pre-dial mode:
press to access the call list.

In menu mode:
press to scroll down.

In editing mode:
press to move the cursor to the left.

During a call:
press to decrease volume.

Call list/phonebook/redial list entry:
press to scroll down the list.

6. ALPHANUMERIC KEYPAD

In idle/pre-dial/editing mode/during a call:
press to enter characters/ numbers.

# Hash key

In idle/pre-dial/during a call mode:
press to insert a “#”.

In phonebook entry name editing mode:
press and hold to toggle between uppercase and
lower case.

In phonebook entry view mode:
press to view the next digits when the number is
longer than a line to display.

*

Star key

In idle/pre-dial/during a call mode:
press to insert a “*”.

In phonebook entry view mode:
press to view the previous digits when the
number is longer than a line to display.

Key 1, 2 and 3

In Idle:
press and hold KEY 1 to dial Telstra Home
Messages 101® or MessageBank® service

During a call:
press and hold KEY 2 to access a Call Waiting Call.
Press and hold KEY 3 to commence 3-Way Chat

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Getting to know your phoneGetting to know your phone

Answering machine base

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10 5 3 6 1 7

12

9

8

13

2

4

11

1. IN USE LED

Flashes when there is an incoming call.

Steadily on when the handset is in use.

2. SKIP BACKWARD

Press to repeat playing the current message.

Press twice to playback the previous message.

3. DELETE

During message playback:
press to delete the current message.
In idle:
press and hold to delete all previously reviewed
messages.

Handset display

Display icons

Icons can be On (visible),
Flashing or Off (not visible):

ANS ON

On when answering machine is
turned on.
Off when answering machine is
turned off.

On when new answering machine
message is received.
Off when no new answering machine
message.

On when speaker phone is in use.
Off when speaker is off.

On when ringer is turned off.
Off when ringer is turned on.

NEW

On when a new call is received.
Off when there is not a new call.

MUTE

On when microphone is mute during
a call.
Off when microphone is unmute during
a call.

On when new voicemail received
on Telstra Home Messages 101® or
MessageBank® service.
Off when there is not new voicemail.

Full battery power level.

2/3 battery power level.

1/3 battery power level.

Flashes when low battery power level is
detected, needs charging.

Animation in cycle.
Battery is charging.

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Getting to know your phoneGetting to know your phone

4. SKIP FORWARD

During message playback:
press to skip to the next message.

5. CHARGING LED

Steadily On:
when the handset is put into base cradle for
charging.

6. VOLUME –

During message playback:
press to decrease the speaker volume.

In idle:
press to decrease the base ringer volume.

7. VOLUME +

During message playback:
press to increase the speaker volume.

In idle:
press to increase the base ringer volume.

8. PLAY/ STOP

In message playback mode:
press to playback or stop playing messages.

9. CHARGING CRADLE

10. ANSWER ON/OFF

Press to switch the answering machine on/off.

11. PAGE

Press to page all registered handsets.

12. SPEAKER

13. BASE ANTENNA

Message counter display

Display Description

0F->--

When answering machine is OFF.

- - When answering machine is OFF and
no new TAM messages received.

0F/XX

Flashing XX alternatively with OF:
Answering machine is OFF and there
are XX new voice messages received
where XX is from 01 to 59.

0N->XX

When answering machine is ON where
XX is number of messages in TAM
memory.

00

Steadily ON: No voice messages in

TAM.

XX

Flashing: There are XX new voice
messages received where XX is from 01
to 59.

ZZ

Steadily ON: There are ZZ old voice
messages kept in the TAM memory (no
new voice messages).

Display Description

XX/FF

Flashing XX alternatively with FF:
There are XX new voice messages
received where XX is from 01 to 59 and
the TAM memory is full.

FF

Flashing FF: TAM memory is full and
there are no new messages, only old
messages are kept in TAM memory.

--/XX

Flashing XX alternatively with --: Time
is not set and there are XX new voice
messages received where XX is from 01
to 59.

--

Flashing --: Time is not set and there
are old voice messages kept in the TAM
memory only (no new voice messages).

XX

Steadily ON: Playing the current XX

incoming message.

A1

Steadily ON: Playing the current

outgoing message (OGM).

XX/AN

Flashing XX alternatively with AN:
XX new incoming message is now
recording. AN denotes that the
incoming message recording is in
progress.

RA

Flashing: Remote access is in progress.

Navigating the menus

Your Telstra Long Range 9750 has an easy to use
menu system. Each menu has a list of options,
as outlined on the following page. When the
handset is switched on and in standby:

1. Choose

to open the main menu.

2. Then press

buttons to move

through the available options.

3. Choose

to select a menu option or the

to return to the previous screen.

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Getting to know your phoneGetting to know your phone

Keystroke table

Upper case

Lower case

Highlighted characters: Only upper case supported.

Menu layout

Ans. System

Play message
Del all old
Record memo
Settings
Remote access
Remote pin
MSG alert tone

Flash Time

Short
Medium
Long

Phonebook

Review
Store

Set
Date/Time

Set date

Call Log

Review
Del all calls

Time format

12 hour
24 hour

Ringer
Volume

Ringer off
Level 1- 6

Date format

DD/MM/YY
MM/DD/YY

Ringer Tone

Ringer tone
1- 10

Clear
Voicemail

Turn off
indicator?

Tones

Key tone
Battery low
Out of range

System PIN

Old PIN

Register HS

System PIN

Reset

Reset?

De-register
HS

System PIN

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Using the phone

Switch handset off

To switch the handset off:

1. Press and hold .

2. Press

to confirm.

To switch the handset on

1. Press and hold again.

Make an external call

1. Press or , and then enter the telephone
number.

Pre-dialling

1. Enter the telephone number. Press or
to make corrections when entering the phone
number. Press and hold to insert a dialing
pause (a P appears).

2. Press

or to dial.

End a call

1. Press or put the handset in the telephone
base or charger.

The screen displays the elapsed time as you

talk (in hours, minutes and seconds).

Call timer

Your handset will automatically time the duration of
all external calls. The handset display shows the call
duration both during and for a few seconds after your
call is terminated.

Out of range warning

When the handset goes out of range of the base,the
line will hang up if you are on a call. When you move
back within range, the handset will automatically
reconnect to the base.

Receive a call

When you receive a call, the phone rings. The
display will show the caller’s number if available
or the caller’s name if it matches an entry in the
phonebook.

1. Press

or to answer the call.

Earpiece/ handsfree volume

Press to adjust the listening
volume of the earpiece or loudspeaker with
five levels when during a call. Each press of the
button increases or decreases the volume level
by one increment.

1. Press

to increase or decrease the

volume level while in a call.

NOTE:

1. All volume settings (handset and speakerphone) are
independent.

2. When the volume reaches the minimum or maximum
setting, you will hear two beeps.

Mute

During a call, you can talk to someone nearby
without your caller hearing.

1. Choose

while in the call. The display shows

MUTED

and your caller cannot hear you.

2. Choose

again to unmute the microphone.

Handsfree

Handsfree lets you talk to your caller without
holding the handset to your ear. It also
enables other people in the room to join in the
conversation over the loudspeaker.

Make a handsfree call

1. Dial the number then press on the handset.
is displayed. You will then hear your call

over the handset loudspeaker. Press to
switch the call between the earpiece and the
loudspeaker.

2. Press

to end the call.

NOTE: During a handsfree call, press to
adjust the volume.

Answer a call in handsfree mode

When the phone rings:

1. Press

on the handset. The call is transferred

to the handset loudspeaker.

Switch to handsfree mode during a call

1. When in a call, press on the handset to put

the call on the loudspeaker.

To switch handsfree off and return the call to

the earpiece, press

again.

Using the phone

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Using the phone

You can store up to 250 names and numbers
in the phonebook. Names can be up to 15
characters long and numbers up to 30 digits.

Store a name and number

1. In standby mode, choose and press
to select

PHONEBOOK

2. Choose

to access the Phonebook menu.

3. Press

to select

STORE

.

Choose .

4. Enter the number and choose

.

5. Enter the name and choose

.

6. Choose

to save the phonebook entry.

You must enter a name to go with a number in

order to save the entry.

Entering names

Use the keypad letters to enter names, e.g. to store
Tom:
Press once to enter T.
Press three times to enter o.
Press once to enter m.

Writing tips

Press to delete the last character or digit.
Press and hold to delete all characters or digits.
Press to move backward or forward
through the characters/digits. Press to switch
between upper and lower case.

Review an entry

1. In standby mode, press . The first entry in
the phonebook will be displayed.

2. Press

to select the phonebook

entry that you want.

3. Choose

to view the phonebook entry.

OR

1. Choose

and press to select

PHONEBOOK

2. Choose to access the Phonebook menu.

3. Choose

to select

REVIEW

.

4. Press

and to browse the

phonebook entry

Dial an entry

1. In standby mode, press to access the
Phonebook.

2. Press

to select the entry you
want, or search alphabetically using the
alphanumeric keypad (see tip below).

3. Press

or to dial the desired number.

To search alphabetically

Press the relevant keypad button, e.g. for the entries
beginning with T press once then press
to scroll through the entries.

Phonebook

Redial

Up to 20 of the last telephone numbers called
are saved in the redial list. You can select any of
the numbers to redial or delete.

Redial the last number called

1. Press . The last number you called will be
displayed.

2. Press

or to dial the number displayed.

Delete a redial number

1. Press then press to mo ve to
the number you want to delete.

2. Choose

to delete the selected entry

Find handset (Paging)

You can ring a handset to help locate it.

1. Press

on the base. All handsets registered
to the base will ring for up to 60 seconds. The
display shows

--PAGING--

2. Press on the base again to stop the paging
if handsets are on the base or press or

or any dial pad key (0-9, *, or #) on any

handset, if it’s off the base.

NOTE: If there is an incoming call during paging, paging
will cease and the phone will ring with the incoming
call instead.

Temporary ringer silencing

Press or while the telephone is ringing to
silence the ringer temporarily. This will silence
the ringer without disconnecting the call. The
next incoming call will ring normally at the
preset volume.

NOTE: Each handset will ring when there is an incoming
call unless the ringer volume is turned off. Pressing
or on one handset will only silence the ringer of
that particular handset.

Chain dialing

This feature allows you to initiate a dialing
sequence from numbers stored in the
phonebook, call list history or redial list while
you are on a call.

Chain dialing can be useful if you wish to access
numbers other than phone numbers (such as
bank account information or access codes) from
the phonebook, call list history or redial list.

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Handset settings

Using the feature menu, you can customize
many of the telephone’s settings.

1. Press

when in idle mode (when the phone

is not in use) to enter the feature menu.

2. Use

to scroll to the feature to be
changed. When scrolling through the menu,
the top menu item is always highlighted with
a > symbol.

3. Press

to select the highlighted item.

NOTE: Pres s to cancel an operation, back up to the
previous menu or exit the menu display. Press and hold

to return to idle mode.

Ringer volume

Using this menu, you can set the ringer volume
level (1-6), or turn the ringer off. When the ringer
is turned off, icon appears on the handset
screen.

1. Press

when in idle mode to enter the

feature menu.

2. Press

to scroll to

RINGER VOLUME

.

3. Press

and to browse each
volume level. A sample of each ringer volume
plays as you scroll through the choices. Level 1
to 6 and Ringer Off are available.

4. Press

to save your preference and return to
the feature menu.

Ringer tone

You can select different ringer tones.

1. Press

when in idle mode to enter the
feature menu.

2. Press

to select

RINGER TONE

.

3. Press

and to select the
desired ringer tone. A sample of each ringer
tone plays as you scroll through the choices.

4. Press

to save your preference and return to
the feature menu.

Settings

Phonebook

Edit a name and number

1. In standby mode, choose and press
to select

PHONEBOOK

2. Press twice to review phonebook entries.

3. Press

, or use the alphabetical

search to browse.

4. Press

to select an entry.

The screen shows

EDIT NUMBER

.

5. Use the dialing keys to edit the number and

the name.

6. Press

to save.

When editing a name or number, choose to delete
characters and digits

Delete an entry

1. In standby mode, choose and press
to select

PHONEBOOK

2. Press

twice to review phonebook entries.

3. Press

, or use the alphabetical

search to browse.

4. Press

to remove the selected entry.

1

28 29

Settings Settings

Date/Time

Set date and time

Provided you have subscribed to the Telstra’s
Calling Number Display service, the date and
time will be set automatically with every
incoming call.

1. Press

when in idle mode to enter the

feature menu.

2. Press

to scroll to

SET DATE/TIME

.

3. Press

and then edit the date.

4. Press the dialing keys (0-9) to enter a two­digit number or press

until the
screen displays the correct value. Press to
advance.

5. Repeat step 3 until the date and time are set.

6. Press

to save.

NOTE

Press to toggle AM/PM when moving the
cursor to the AM/PM setting fi eld.

NOTE

For the answering machine to announce the correct
day of the week, the Year must be set correctly.

Time format

1. Press when in idle mode to enter the
feature menu.

2. Press

to scroll to T

IME FORMAT

.

3. Press

and to select

12-HOUR

or

24-HOUR

.

4. Press

to save.

Date format

1. Press when in idle mode to enter the
feature menu.

2. Press

to scroll to

DATE FORMAT

.

3. Press

and to select

DD/MM/YY

or

MM/DD/YY

Alert tones

You can turn on or off the alert tones of key
press, battery low and out of range.

1. Press

when in idle mode to enter the

feature menu.

2. Press

to scroll to

TONES

.

3. Press

and to select

KEY TONE

.

Or

3. Press and to select

BATTERY

LOW

.

Or

3. Press and to select

OUT OF

RANGE

.

4. Press

and to select ON or

OFF

.

5. Press

to save your preference and return to

the feature menu.

Handset reset

1. Press when in idle mode to enter the
feature menu.

2. Press

to scroll to

RESET

.

3. Press

and enter the system PIN.

Default is

0000

.

4. Press

and

RESET?

will be prompted.

5. Press

to confirm and reset all the

personalized settings of handset to default.

Base settings

Set the recall time

The default recall (flash) time is suitable for the
Telstra network. It is unlikely that you should
need to change this setting unless advised to do
so.

1. Press

when in idle mode to enter the

feature menu.

2. Press

to scroll to

FLASH TIME

.

3. Press

and to select

SHORT

,

MEDIUM

or

LONG

.

4. Press

to save your preference and return to

the feature menu.

Change system PIN

1. Press when in idle mode to enter the
feature menu.

2. Press

to scroll to

SYSTEM PIN

.

3. Press

and enter the old system PIN. Default

is

0000

.

4. Press

and enter the new system PIN.

5. Press

to confirm the new system PIN.

6. Press

to save settings.

Ringer volume

Press or on the base unit to increase or
decrease volume (0 to 6).

1

30 31

Telstra Network Services

Calling Number Display*

If you have subscribed to Telstra’s Calling
Number Display service, you will be able to see
your caller’s number on your handset display
(provided it is not blocked) prior to answering
the call. If your caller’s name is stored in the
phonebook and a number match is found, you
will see the caller’s name on the display instead.

*Call features and charges may apply.

Call list

When Telstra Calling Number Display is active on
your service, dialled numbers will be saved in the
telephone’s Calls list. Your phone can store up to
30 answered calls and unanswered with date/
time information in the call list. The number
will be shown on the display when the phone is
ringing. If the number matches with one of the
entries in your private phonebook, the caller’s
name stored in the private phonebook will be
displayed with the number.

Missed calls are marked with

XX MISSED

CALL

(S). Each time you review a call list entry
marked with NEW, the number of missed calls
decreases by one. When you have reviewed all
the missed calls, the missed calls indicator no
longer shows. You can review, redial, and copy
an entry into the phonebook. Entries appear in

reverse chronological order. Only one handset
can review the call list at a time. If a handset
tries to enter the call list while another handset
is already in it,

NOT AVAILABLE AT THIS TIME

appears.

The call list information might not be available
for every incoming call. The callers might
intentionally block their telephone numbers.

Call list display screen messages

PRIVATE

The caller is blocking the

telephone number.

UNAVAILABLE

This caller’s number is

unavailable.

When the list is full, and a new call is received,
the oldest entry will be deleted automatically.

IMPORTANT

To use Telstra Calling Number Display you must
first subscribe to the service from Telstra.
For more information on Telstra Network
Features call Telstra on 13 22 00.
To ensure the caller’s name is displayed, make
sure you have stored the full telephone number,
including the area code, in the phonebook.

Telstra Network Services

View call details

1. Press to access the call list.

OR

1. Press

when the handset is not in use.

2. Press

to select

CALL LOG

.

3. Press

to select

REVIEW

, and then press

4. Press to browse through the call
list.

NOTE: The name (if available), telephone number, date
and time of all incoming calls are shown on the screen.

You hear a double beep when the list reaches the
beginning or end of the call list.

Dial from the Call list

1. When in the call list, press to
browse.

2. Press

or to dial the entry.

Store a call list entry to the phonebook

1. When in the call list, press to
browse.

2. Press

to select an entry. The screen displays

EDIT NUMBER

.

3. Use the dialing keys to edit the number.

• Press

to backspace and erase a digit.

• Press and hold

to erase the entire entry.

• Press

to move the cursor to the left or

to move the cursor to the right.

• Press and hold

to insert a dialing pause

(a P appears).

4. Press

to move to the name.

The screen displays

EDIT NAME

.

5. Use the dialing keys to edit the name.

• Press

to backspace and erase a

character.

• Press and hold

to erase the entire entry.

• Press

to move the cursor to the left or

to move the cursor to the right.

6. Press

to save.

• If the entry is already saved in the
phonebook , the handset shows

ALREADY SAVED

.

• If there is no call list information, the
handset shows

UNABLE TO SAVE

.

Delete an Entry in the Call list

1. When in the call list, press to
browse.

2. Press

to delete the selected entry.

1

32 33

Telstra Network ServicesTelstra Network Services

Clear flashing message indication

After you have listened to all new messages,
the indicator on the handset should turn off
automatically.

However if this does not occur (for example,
when you have accessed your Telstra
MessageBank® service while away from home),
use the clear voicemail feature. Clearing the
flashing message indication only turns off the
indicators, it does not delete your messages.
As long as you have new messages, Telstra
will continue to send the signal to turn on the
indicators.

To manually turn off the new voicemail
indicator:

1. Press when in idle mode to enter the
feature menu.

2. Press

to scroll to

CLR VOICEMAIL

.

3. Press

, the screen shows

“TUR N O FF

INDICATOR?”

.

4. Press

again to turn the voicemail indication

off, or press to cancel the procedure.

NOTE: For information about using your message
service, please contact Telstra on 13 2200 for assistance.

Call Waiting

Call Waiting tells you if a new caller is trying to
contact you when you are already on the phone.
A discreet tone alerts you to the new caller, so
you can answer your second incoming call by
putting the first caller on hold.

1. Press and hold the

button. Your first caller
is put on hold and you can talk to your second
caller.

2. To revert back to the original caller, press and
hold the

button again.

3-Way Chat

This service is available on most lines ready for
you to use. If you are already on a call, you can
add another person and then have a 3-Way
Chat.

To put existing call on hold and make a
new call then to 3-Way Chat

1. Press (this dials recall), then listen for dial
tone

2. Dial the second phone number.

3. After the second call is answered press and
hold

.

To Split a 3-Way Chat or switch between
callers

1. Press and hold .

Delete the Entire Call list

1. Press when the handset is not in use.

2. Press

to select

CALL LOG

, and

then press .

3. Press

to select

DEL ALL CALLS

,

then press .

4. The screen shows

DELETE ALL CALLS?

Press to confirm.

Flashing Message Indicator (FMI)

The Telstra Long Range 9750 is designed to
provide visual indication when a new message
is left in your Telstra Home Messages 101® or
MessageBank® service. To arrange connection of
the Flashing Message Indicator service, simply
call Telstra on 13 2200. When a new message is
left, the will be displayed on the handset.
After you have listened to your message(s) the

will disappear.

Telstra Home Messages 101® or
Telstra MessageBank®

You can get messages from your Telstra fixed
home phone when you are away from the
phone, busy on another call or using the
Internet. Callers will hear a greeting inviting
them to leave a message.

To call Telstra Home Messages 101® or
Telstra MessageBank®

Press and dial 101.

OR

When the handset is in standby mode, press and
hold the

key, the handset will dial 125101.

1

34 35

Answering machine

The answering machine records unanswered
calls when it is activated. It can store up to 99
messages within the maximum recording time
of 55 minutes. Total recording time includes all
voice prompts, outgoing messages and incoming
call messages.

Your answering machine is designed to answer calls after 10
rings when it is switched off. This is to enable you to operate
the remote access functions of your answering machine in
the event your answering machine is switched off.

Using the Answering machine
from the handset

Switch the answering machine on/ off

The answering system must be turned on to
answer and record messages.

When the answering system is turned on,
the

light on the telephone base will be on

and ANS ON will display on the handset.

1. Press

when in idle mode to enter the

feature menu.

2. Press

to select

ANS. SYSTEM

.

3. Press

to select

SETTINGS

, then

press .

4. Press

to select

ANSWER ON/OFF

.

5. Press

to choose ON or

OFF

, then

press .

Play Messages

If you have new messages, the telephone plays
only the new messages (oldest first). If there are
no new messages, the telephone plays back all
messages (oldest first).

1. Press

when in idle mode to enter the

feature menu.

2. Press

to select

ANS. SYSTEM

.

3. Press

to select

PLAY MESSAGE

.

Options during playback:

• Press

to adjust the speaker

volume.

• Press

to skip to the next message.

• Press

to repeat the message currently
playing. Press twice to listen to the
previous message.

• Press

to delete the current message.
The system advances to the next message.

• Press

to stop and revert to the previous
menu.

Telstra Network Services

Pre-stored Telstra Network Features:

In idle,

1. Press and hold

key to access 10 Telstra

services number (non-user programmable)

FEAT. ASSIST. ( To call Feature Assist)

C.W. ON (Turn Call Waiting on)

C.W. OFF (Turn Call Waiting off)

CHK CALL WAIT ( To check Call waiting status)

CALL RETURN (To use Call Return)

CF IMM. ON (Turn Call Forward Immediate on)

CF IMM. OFF ( Turn Call Forward Immediate off)

CHK CF IMM. (To check Call Forward Immediate)

To use Feature Assistant

1. Press and hold and press to
select

FEAT. ASSIST

2. Press or to call the number.

To check or turn Call Wait on/off

1. Press and hold and press to
Select

C.W. ON, C. W. O FF

or

CHK CALL WAIT.

2. Press

or to call the number.

To use Call Return

1. Press and hold and press to
select

CALL RETURN

.

2. Press

or to call the number.

To turn Call Forward lmmediate On

1. Press and hold and press to
select

CF IMM. ON

.

2. Press

and enter the forward number.

3. Press

or to call the number.

To check or turn Call Forward Immediate
Off

1. Press and hold and press to
select

CF IMM. OFF

or

CHK CF IMM

.

2. Press

or to call the number.

1

36 37

Answering machine Answering machine

Delete all old messages

1. Press when in idle mode to enter the
feature menu.

2. Press

to select

ANS. SYSTEM

.

3. Press

to select

DEL ALL OLD

,

then press

.

4. The handset shows

DELETE ALL OLD MSGS?

Press to confirm your selection.

Record and play memos

Memos are your own recorded messages used
as reminders for yourself or others using the
same answering system. You can record your
own memos using a system handset. Playback
and delete them in the same way as incoming
messages.

1. Press

when in idle mode to enter the

feature menu.

2. Press

to select

ANS. SYSTEM

.

3. Press

to select

RECORD MEMO

, and
then press . Speak towards the microphone
of the handset after a beep tone.

4. Press

when finished recording. The

recorded memo will be played automatically.

5. Press

to stop playing, press or to

delete the memo.

NOTE: Memos shorter than one second are not
recorded.

Answer machine settings

Set the answer delay

1. Press when in idle mode to enter the
feature menu.

2. Press

to select

ANS. SYSTEM

.

3. Press

to select

SETTINGS

, then

press .

4. Press

to select

ANSWER DELAY

.

5. Press

and to select

TOLL

SAVER

,

2 RINGS, 4 RINGS, 6 RINGS

or

8 RINGS

.

6. Press

to save your preference and return to

the feature menu.

NOTE: If Toll Saver setting is selected, the answering
machine will pick up after two rings if there are new
messages and after four rings if there are no messages.

OGM settings

This is the message your callers hear on the
answering machine. There is one pre-recorded
outgoing message, or you can record your own.

Record the outgoing message

1. Press when in idle mode to enter the
feature menu.

2. Press

to select

ANS. SYSTEM

.

3. Press

to select

SETTINGS

, and

then press .

4. Press

to select

OGM SETTINGS

.

5. Press

to select

RECORD

.

6. Press

to start recording after a “beep”

sound is heard.

7. Press

to stop recording and save the
message. The just saved message is played
automatically.

8. Press

at any time to stop playing.

NOTE: When playing the message, pressing or
will delete it.

Play the outgoing message

1. Follow steps 1 to 4 in the previous section.

2. Press

and to select

PLAY

.

3. Press

and the message will be played.

4. Press

to stop playing.

Or press

to delete the current playing OGM

recorded by yourself.

• Only available when there is an OGM you
recorded before.)

Turn on/off the message alert

If the message alert is turned on, this telephone
can beep every 10 seconds to alert you of
new messages. The tone stops when all new
messages have been reviewed.

1. Press

when in idle mode to enter the

feature menu.

2. Press

to select

ANS. SYSTEM

.

3. Press

to select

MSG ALERT TONE

,

and then press .

4. Press

to select from ON or

OFF

,

then press to confirm your selection.

1

38 39

Answering machineAnswering machine

Set the remote access code

1. Press to show the menu when the handset
is not in use.

2. Press

to select

ANS. SYSTEM

.

3. Press

to select

REMOTE PIN

, and

then press

.

4. Enter your 4-digit security code. Default is

0000

. Pr ess to delete digit while entering.

5. Press

to enter the new PIN code.

6. Press

to confirm the new PIN code.

7. Press

to save the settings.

Using the answering machine at
the base

Switch on/off

Press to turn the answering system on or
off. The light behind the key will be on when
answering system is turned on.

Call screening

You can listen at the telephone base to a caller
leaving a message. If you want to turn off the
call screening feature, set the telephone base
volume to zero. Remember to raise the volume in
order to hear your messages during playback.

Play Messages

If you have new messages, the telephone plays
only the new messages (oldest first). If there are
no new messages, the telephone plays back all
messages (oldest first).

1. Press

2. During message playback, use below keys to
perform the following functions:

•

: Press to stop playing messages or resume

playback.

•

: Pre ss once to replay current message from
the beginning. Press twice to playback the
previous message.

•

: Skip to play the next message.

•

: Delete the current message.

•

: Increase the loudspeaker volume by one

level (1 to 8).

•

: Decrease the loudspeaker volume by one

level (1 to 8).

Delete all old messages

In idle mode, press and hold and all
previously heard messages will be erased.

Remote access

Remote access allows you to operate your
answering machine and listen to your messages
by calling your phone from another phone.

1. Press

when in idle mode to enter the

feature menu.

2. Press

to select

ANS. SYSTEM

.

3. Press

to select

REMOTE ACCESS

,

and then press .

4. Press

to select from ON or

OFF

,

then press to confirm your selection.

To remotely access your answering
system

1. Dial your telephone number from another
telephone.

2. When the system answers, press

then
enter the four-digit remote access code
(default remote access code is 0000). If there
are any messages, it will begin to play them.

3. You can also enter the following remote
commands.

4. Hang up to end the call and save all undeleted
messages.

Keys Description

During message
playback

Message is not
playing

Play all messages

Play new messages

Delete message Press twice to delete

• Press once to
repeat playing
the current
message from
the beginning.

• Press twice to
skip backward
to the previous
message.

Stop playing
message

Press

and then

to listen to the

remote main menu

Skip forward

Toggle on/off the
answer machine

Enter the remote
access code if the
answering machine
is on and during
OGM playing.

1

40 41

Additional handsets

Additional handsets (multi handset packs only)

If you have purchased a multi handset pack you
are able to make internal calls, transfer external
calls from one handset to another and use the
conference option.

Call another handset

You can make internal calls between two
handsets.

1. Press

and if you have only one other

handset, it will ring.

2. If you have extra handsets, enter the handset
number to select the other handset you want
to call.

Transfer a call

You can transfer an external call to another
handset registered to the base.

1. During external call, press

. Your external

caller is put on hold.

2. If you have only one other handset, it will ring.
If you have extra handsets, enter the handset
number to select the other handset you want
to transfer to.

3. Press

on the called handset to answer the

call.

4. Press

on the calling handset or place your
handset back in the telephone base or charger
to transfer the external call to the called
handset.

3-Way conference call

You can hold a 3-way conference call between
2 internal callers and 1 external caller.
No subscription is required.

1. During the external call, press

.

Your external caller is put on hold.

2. If you have only one other handset, it will ring.
If you have extra handsets, enter the handset
number to select the other handset you want.

3. Press

on the called handset to answer the

call.

4. Press and hold

on the calling handset to

setup the conference call.

De-register a handset

1. In standby mode, press to enter the feature
menu.

2. Press

to select

DE-REGISTER HS

.

3. Enter the system PIN. (Default is

0000

.)

Press

to confirm.

4. Press

to select the desired

handset.

5. Press

, and display will show

DE-REGISTER?

6. Press to confirm. Display will show

DE-REGISTERED

if it is successful.

NOTE:
You cannot de-register a handset if any other system
handset is in use.

Register an additional handset

Your additional handset(s) will come pre­registered but should you need to register a
handset, follow these steps.

1. Press

when in idle mode to enter the

feature menu.

2. Press

to select

REGISTER HS

.

3. Enter the system PIN. (Default is

0000

.)

4. Press

, and display will show

PRESS AND HOLD PAGE BUTTON

!

5. Press and hold

on the base. until In Use

light illuminates.

NOTE:
If the registration is not successful, the display will
show

NO BASE FOUND

. To reset the handset, remove
the handset from the telephone base and place it back
in. Try the registration process again.

1

42 43

Help

Battery icon does not appear to

be filling

• Try cleaning the charging contacts.

• Check that the mains power is correctly
connected.

• If the above measures do not correct the
problem, replace the battery.

You hear the busy tone when you
press

• Make sure the handset is in range of the base.

• Another handset registered to your Telstra
Long Range 9750 base may be on the line.

Answering machine does not record any
messages

• Make sure the answering machine is switched
on. See page 35.

• The memory may be full, please delete some
old messages to free up space. See page 36.

Answering machine messages have the
wrong date and time

• Have you manually set the date and time? See
page 12.

Cannot access your messages from
another phone

• Have you changed the remote access security
PIN code? See page 39. Always keep a note of
the new PIN code in a safe place.

• Has remote access been disabled? To enable
remote access, see page 38.

• Make sure you are calling from a touch-tone
telephone. When dialing a number, there
should be tones. If there are clicks, then it
is not a touch-tone telephone and cannot
activate the answering machine.

• The answering machine might not detect the
remote access code when your announcement
is playing. Wait until the announcement is
over before entering the code.

• There might be interference on the telephone
line you are using. Press the dial pad keys
firmly when dialing.

Help

Phone does not work

• Have you installed the battery correctly?
See page 10.

• Check that the mains power is correctly
connected. See page 9.

• Is the handset switched off? To switch the
handset on, see page 22.

No dial tone

• Is the telephone cord of the base plugged into
the phone socket?

• Check that the mains power is switched on at
the power point.

• Only use the telephone cord supplied with the
phone.

• The telephone line cord might be
malfunctioning. Install a new telephone line
cord.

• Move the handset closer to the telephone
base. It might be out of range.

• Disconnect the telephone base from the
telephone wall socket and connect a different
telephone. If there is no dial tone on this
telephone either, the problem is in your wiring
or local service. Contact your telephone
service provider.

Cannot dial out or receive calls

• Check that the mains power is correctly
connected.

• The battery may need recharging.

• Has there been a power cut? If so, place the
handset back on the base for 10 seconds and
try again. If it still does not work disconnect
the battery and mains power for 10 minutes,
then reconnect and try again.

You have a dial tone, but the phone will
not dial out

• If you are connected to a PABX, check whether
you need to dial an access code.

Handset does not ring

• The ringer volume may be switched off. See
page 27.

• Check that the mains power is correctly
connected.

• Make sure the handset is registered to the
base. See page 40.

No display

• The battery may be flat, dead or incorrectly
inserted.

• Recharge or replace the battery.

1

44 45

Help

General information

Replacing the handset batteries

After a time, you may find that the handset
battery is running out of charge more quickly.
This is a standard sign of wear and the battery
will need replacing. A replacement rechargeable
Nickel Metal Hydride (NiMH) battery can be
purchased from TecHelp line on 1300 369 193
or your local electrical retailer. Slide off the
battery compartment cover and remove existing
battery. Insert the new battery and replace the
compartment cover until it clicks into place.

IMPORTANT

This equipment requires electricity to work.
You will not be able to make any telephone
calls when the power fails.

Alternative arrangements should be made
for access to emergency services in times of
power failure.

Safety

• Only use the power supply included with the
product. Using an unauthorised power supply
will invalidate your guarantee and may damage
the telephone.

• Use only the approved rechargeable battery
supplied. A spare rechargeable battery can be
purchased from TecHelp Information Line on

1300 369 193 or your local electrical retailer.

• Do not open the handset (except to replace the
handset battery) or the base. This could expose
you to high voltages or other risks. Contact
TecHelp Information Line on
1300 369 193 for all repairs.

• Radio signal transmitted between the handset
and base may cause interference to hearing aids.

• It is recommended that advice from a qualified
expert be sought before using this product in
the vicinity of emergency/intensive care medical
equipment.

• Your product may interfere with other
electrical equipment, e.g. TV and radio sets,
clock/ alarms and computers if placed too close.
It is recommended that you place your product
at least one metre away from such appliances to
minimise any risk of interference.

• Never dispose of batteries in a fire. There is a
serious risk of explosion and/or the release of
highly toxic chemicals.

• Dispose of batteries as per local/state
requirements.

Cleaning

Simply clean the handset and base with a damp
(not wet cloth, or an anti-static wipe). Never

No Calling Number Display number/
name displayed

• Have you subscribed to Telstra Calling Number
Display? See page 30.

• The caller may have blocked their number.

• An exact name/number match was not found
in your phonebook. Check that you have
stored the complete number including area
code.

• The caller might not be calling from an area
which supports Calling Number Display.

• Both you and the caller’s telephone
companies must use equipment compatible
with the Calling Number Display service.

• The Calling Number Display information
shows after the first or second ring.

Base unit does not ring, but the lights
are on

• Have you connected the telephone line
correctly?

• Is the base ringer set to off? See page 28.

• You may have a faulty line or socket.
Try using another socket.

Buzzing noise on my phone or on other
electrical equipment nearby

• Sometimes your Telstra Long Range 9750 can
interfere with other electrical equipment if it is
placed too close. It is recommended that you
place your Telstra Long Range 9750 at least
one metre away from electrical appliances
or metal obstructions to avoid any risk of
interference.

• If you have an ADSL internet service ensure
correct filters are installed to prevent
interference.

Customer Helpline

If you are still experiencing difficulties please call
TecHelp on 1300 369 193 or email:
[e-mail]

1

Customer service & Product warranty

IMPORTANT

Please retain this booklet with your sales
receipt as proof of the date of purchase.

Customer Service

If you require assistance in operating this
product please call the TecHelp Information
Line on 1300 369 193 or contact Vtech by e­mail at: [e-mail].

If you are trying to access a Telstra Network
Service and require assistance specifically
related to the networ k service or would like to
subscribe to the service, contact Telstra on 13
22 00 for residential or 13 20 00 for business.

Voluntary Product Warranty

In addition to your Statutory Rights and
subject to the conditions below, VTech
warrants that this product will be free from
any defect in materials or workmanship
under conditions of normal use for a period of
12 months from date of purchase.

VTech do not warrant that the product will be
free from defects if defects are caused by an
accident, misuse, abuse, improper
installation or operation, vermin infestations,
lack of reasonable care, unauthorised
modification, loss of parts, tampering or
attempted repair by a person not authorised
by VTech; or where the product has been

damaged by lightning or a mains power
surge.

Where a valid claim is made under this
Voluntary Product Warranty, VTech will, at no
cost to you, repair or replace the product
within a reasonable time. Subject to your
Statutory Rights, if your claim under this
Voluntary Product Warranty is not valid, you
may be charged a fee under this Voluntary
Product Warranty for the service and for any
direct costs associated with having the
product delivered for service.

To make a claim under this Voluntary Product
Warranty you must call the TecHelp
Information Line on 1300 369 193 or contact
VTech by e-mail at:
[e-mail] where a Customer
Service Representative will inform you of the
product return process.

You will need to ensure that:
You provide proof of purchase;
Your product is suitably packaged (original

packaging is not required); and
You have included all components from the

original purchase.

48 49

1

In this guide

48

For your records

Date of purchase:

__________________________
Place of purchase:

__________________________
Serial number:

__________________________
For Voluntary Product Warranty purposes

proof of purchase is required so please keep
your receipt.

The benefits conferred by this Voluntary
Product Warranty are in addition to other
rights and remedies that are available to you
under l aw, which ca nnot be excluded. The
processes for this Voluntary Product Warranty
in no way limit your rights which arise as a
result of your Statutory Rights.

This Voluntary Product Warranty is given by:
VTech Telecommunications (Australia)

Pty Ltd ABN 70 136 672 627
Address: 24 Gilby Road,

Mount Waverley 3149

IMPORTANT NOTE: THIS IS NOT A PRODUCT
RETURN OR SERVICE ADDRESS - PLEASE
CONTACT TECHELP BY PHONE OR EMAIL FOR
PRODUCT AND WARRANTY SUPPORT. NO
LIABILITY WILL BE ACCEPTED BY VTECH FOR
PRODUCTS RETURNED TO THIS ADDRESS
UNDER THIS VOLUNTARY PRODUCT
WARRANTY.

Phone number: 1300 369 193
Email address: [e-mail]

Statutory Rights

Our goods come with guarantees that cannot
be excluded under the Australian Consumer
Law. You are entitled to a replacement or
refund for a major failure and compensation
for any other reasonably foreseeable loss or
damage. You are also entitled to have the
goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does
not amount to a major failure.

50 51

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www.telstra.com

© COPYRIGHT 2009 Telstra Corporation Limited
This work is copyright. All rights reserved. Other than for
purposes and subject to conditions prescribed under the
Copyright Act, no part of it may in any form or by any means
(electronic, mechanical, photo copying, microcopying,
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retrieval system or transmitted without prior permission from
Telstra Corporation Limited ABN 33 051 775 556.
™ Trade Mark of Telstra Corporation Limited
® Registered Trade Mark of Telstra Corporation Limited

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