V021120
User Guide
Game Optimiser
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Contents
Welcome to Game Optimiser ..................................................................................... 3
Accessing Game Optimiser ......................................................................................... 4
Geo-Filter .................................................................................................................. 5
Ping Heatmap ............................................................................................................ 8
QoS............................................................................................................................ 9
Connection Benchmark ............................................................................................ 12
Adblocker ................................................................................................................ 13
Device Manager ....................................................................................................... 14
Network Monitor ..................................................................................................... 15
Traffic Controller ..................................................................................................... 16
Other Features......................................................................................................... 17
Help & Support ........................................................................................................ 17
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Welcome to Game Optimiser
The Core of Your Home Network
With a powerful set of features, Game Optimiser gives you control over your home network, so you can
improve your online gaming experience for your PCs and consoles. This guide will help you to get started with
customising Game Optimiser for your own network. Game Optimiser is powered by DumaOS, a specialised
software purpose built for online gaming.
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Accessing Game Optimiser
Access more advanced features and options in
Pin and resize your favorite features on your own
Access standard Telstra Smart Modem settings.
Learn about how to use or optimise features with
After ordering the Game Optimiser subscription via My Telstra, the DumaOS software is activated on your Telstra
Smart Modem and can be accessed via either web interface or a mobile app. Not all features are available in the
app, look out for the web & mobile app compatibility icons throughout this guide.
Accessing DumaOS via the web interface
A) With your laptop or PC connected to your Telstra Smart Modem, open this link in your web
browser: http://mymodem/ - The Game Optimiser function should be showing as Active, if it is not
see the Help & Support section.
Note: It might take a 30-60 secs to load the first time you login and if you use a VPN or custom DNS settings on your
PC, you may need to access the web interface by your gateways IP address (eg. http://192.168.0.1/)
B) Login in using your Smart modem credentials. If these havent been changed from the defaults, they can be found
on the base of your modem.
Accessing DumaOS via the companion mobile app
A) Search for and download the DumaOS app on the Google Play Store (Android) or Apple App Store (iPhone).
We recommend that you download the app while connected to your home Wi-Fi network. The apps are
published by developer Netduma.
B) Whilst connected to your home Wi-Fi network, open and login to the DumaOS app using your Smart Modem
credentials.
DumaOS Basics
Submenus
Learn about how to use or optimize settings via
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the Telstra Portal icon
personalised Dashboard
Help Tips and the Feature Tours
Geo-Filter
What Game Are you Playing?
GeForce Now
The Geo-Filter
Lag in online games is often caused by the distance
from you to the host or server of your game.
The Geo-Filter is unique because it filters servers based on
distance. This can help improve game response times and
promote fairer gameplay.
Add Device
11 Gaming Devices Found
Show All Devices
Apex Legends
Call of Duty (PC Only)
Crossfire
Destiny (PC)
Division 2
Getting Started
A) Click Add Device and select your device from the list.
B) If your device is not listed, make sure it is connected to
the Smart Modem.
C) If your device is not a console (e.g. a PC), select the PC
game you will be playing.
Set Your Home
A) Click on the Home Pin icon.
B) Click on where you are located on the map.
C) The radius blocks all hosts outside its range. Set the size
using the Distance slider.
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Geo-Filter
Polygon Mode
A) Alternatively, you can draw filter shapes on the map by
enabling Polygon Mode
B) Click the Pencil icon to draw shapes
C) Click the Delete icon to remove shapes
Start Gaming
Blocked connections outside of your radius will
appear as warning triangles (see the Geo-Filter
Legend below).
The host of your game will be the largest, most
consistently shown icon.
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Geo-Filter
Ping Graph
Ping shows the connection quality (latency) from you to
the connection you have selected on the map. This is
measured in milliseconds.
With Auto Ping Host enabled in the Geo-filter submenu,
you can automatically ping your game's host and unlock
advanced connection statistics like Tickrate. A ping of
<50ms is considered to be good for gaming online.
Allow & Deny
Click on a connection’s icon on your Geo-filter Map and in
the Ping panel that opens, give it a name and choose
either Allow or Deny.
Allow your game to connect with another player or server
when they are outside your Geo-Filter radius. This can be
used to play with distant friends.
Deny your game from connecting to another player or
server when they are inside your Geo-Filter radius. Use
this to avoid nearby laggy hosts.
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Ping Heatmap
Monitor Server Quality
Ping Heatmap pings your favourite game’s servers,
displaying your connection quality to each server on a world
map.
You can build a Ping History for your favourite servers to
monitor the quality of the hosts you play on over time.
Ping Heatmap
A) Select a game using the Target drop-down.
B) The map will display your ping to all servers for that game.
New Games will be added to Ping Heatmap regularly with
cloud updates.
C) After selecting a game, click the icon to schedule pings
for that target.
Ping History
A) Click on a server on the map to open the Ping History
feature, which tracks ping data over time for any server you
choose.
B) Click Add To List to make your own ping target. You can
ping all added servers at the same time using the Target
selector.
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QoS
QoS
When devices in your home are using all the bandwidth,
it creates congestion. This can cause lag, especially for
online games.
QoS gives you a toolset to help solve this problem.
Getting Started
A) QoS will automatically detect your speeds but you can
manually adjust them using the Set Bandwidth Speeds
button under the Congestion control sub-menu.
B) Click Always to enable Congestion Control. If you only
want it to activate when you are playing games, select
Auto-Enable.
C) Lower the Congestion Control sliders to 70% for both
upload and download for gaming. This prevents greedy
devices from using more than 70% of your bandwidth.
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QoS
Bandwidth Allocation
Some devices need more bandwidth than others, such
as a PC watching Netflix.
With Bandwidth Allocation, you can control how your
bandwidth is shared across all of your applications or
devices. By allocating more bandwidth to your online
gaming, there may be some impact to maximum achievable
speeds of your deprioritised devices or applications.
Set your Allocation
A) In the Bandwidth Allocation submenu, you can choose
either Devices or Applications to allocate bandwidth to.
B) Drag the percentage node next to a device to give it access
to more or less bandwidth
C) Click Update Distribution to save your changes to
Bandwidth Allocation.
D) Use the Download / Upload radio button to set your
bandwidth allocation for Upload.
Click Reset Distribution if you want to reset your
Bandwidth Allocation to default.
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QoS
Traffic Prioritisation Selector
Traffic Prioritisation
Network congestion creates a queue, which forces
games and other fast applications to wait.
Traffic Prioritisation places these fast applications
at the front of the queue, helping to reduce lag.
Setup Traffic Prioritisation
By default, all console games and most PC
games are detected and prioritised.
Blue circles indicate when this is actively occuring.
You can monitor how much data is being
prioritised in Traffic Overview.
Add Device
11 Gaming Devices Found
Show All Devices
Basic Advanced
Amazon Prime Video
Apex Legends
Call of Duty (PC Only)
Destiny (PC)
Division 2
Direct TV Now
A) To add a service that has not automatically been
detected, click Add Device.
B) Select a device from the Device Selector.
C) Select a Service or Ports to prioritise.
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Connection Benchmark
Test Network Performance
Connection Benchmark runs a full connection test from
your Modem, checking throughput (speeds), ping quality
and performance under congestion (bloat).
You can Schedule Tests and store them in Test
History to see how your network is performing
over time.
Connection Test
A) Click Run Test. Each test will run in a set order and
provide real-time results until the test is complete.
B) After running a test, your results will be stored in Test
History and graded from A+ to D.
Scheduling Tests
A) Click the Schedule Tests button in the Scheduled Tests
sub-section, at the bottom right section of the screen to
make a new test.
B) Input the time / date / month for the test to
take place, or set it to repeat.
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Adblocker
Block Ads
Adblocker functions for all connected devices on your
home network, including tablets and phones.
By default, Adblocker will block most web based
advertising platforms with no extra steps needed, be
sure to familiarise yourself with the Troubleshooting
section for tips on managing possible unintended
blocking.
Adblock Bubble Chart
A) Click Enable Adblocker to get started. Blocked adverts
will appear as bubbles in real-time. Click a bubble to see
the domains within.
B) Click Pause to temporarily disable Adblocker per
device, or disable Adblocker on a device entirely if you
experience undesired effects on regularly visited
websites.
Creating Lists
A) If the website you want to access is blocked, add the
website domain to a Whitelist.
B) Find more advert lists online and add their URL to a
Blacklist to improve blocking, or manually add your own
domains to block.
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Device Manager
Network map
The Network Map displays your connected devices, how
they are connected and which devices are currently
offline in a simple tree.
Alternatively, enable Table Mode from within the
submenu to view your network in more detail. Click
on a device to change its settings. If you have a Telstra
Smart WiFi Booster, you can rename it under the
Settings section
Device Settings
A) Rename the device by typing a new name into the
Name text box.
B) Select which type of device it is using the Device Type
drop-down menu.
C) Click Save to save your changes.
D) Click Block to prevent an unwanted device from
accessing your network, it will show highlighted on the
Network Map
E) Click Delete to remove an offline device from your
Device Tree.
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Network Monitor
Analyse Network usage
The Network Monitor helps you to identify who, what
and how your network is being used, thanks to
enterprise level networking technology.
You can then use this information to apply the best QoS
settings in your own network.
Network Snapshot
Network Snapshot shows the bandwidth being used by
all of your devices, and is measured in megabits per
second (Mbps).
Clicking on a bar will open the Category Breakdown.
Clicking on a segment of the chart will open the
Application Breakdown.
Clicking on a device name will open its Device Manager
Settings screen.
Network Overview
The Network Overview shows your network’s current,
total bandwidth usage. This graph is measured in
megabits per second (Mbps).
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Traffic Controller
Next-generation Firewall
Traffic Controller blocks traffic by device or application,
on a schedule. Making Rules lets you manage every
aspect of your home network, like blocking xbox online
access after kids bed time.
Note: Traffic Controller rules may override existing
Parental Control or Firewall rules configured via your
Smart Modem interface – be sure to test results if using
a combination of the functions.
Create Rule
A) Click Add Rule to get started. Select the
type of rule you are creating and the target(s)
for it.
B) Select the hours and days you want the rule to apply
for, and click Done.
Rule Table
Created rules are ordered by priority, and can
be reordered using the Drag Handle. Each rule can be
edited, deleted and turned on or off.
Toggle Track to see when a rule is triggered on
the Event Capture panel.
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Other Features
System Information displays hardware statistics such as CPU usage, Wi-Fi Information and installed
Telstra Settings portal contains UPnP, Port Forwarding, DHCP and other standard Telstra
To reboot your device or factory reset the DumaOS settings, click on the Information icon at the top
Application Categories displays the list of different network traffic and application types that
Help & Support
R-apps.
configuration tools.
right of DumaOS. Doing a device Reboot takes approximately 2 mins to complete and you will need
to relogin. Under the Advanced menu, the Reset DumaOS option will erase your configured Game
Optimiser settings back to default, but your underlying Telstra Smart Modem settings will not be
affected.
DumaOS recognises. If you cant find your favourite online game in this list, you can post to the
forums to inquire about having it added.
Troubleshooting
What to do when Game Optimiser isnt showing as Active on your Smart Modem
If more than 30 minutes has past following you activating Game Optimiser and it is still not
showing Active on the Smart Modem login screen, then;
1. Try rebooting your Smart Modem, this can be done by:
a. Power off / power on your device from the wall
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Or
b. If the login page reports you have a Technicolor make device - Logging in > Advanced >
Modem > Restart Device
c. If the login page reports you have a Arcadyan make device - Logging in > Go To Advanced
> Management > System Reset > Restart
Upon rebooting the Smart Modem will re-collect its subscription information from Telstra servers, including
Game Optimiser.
2. If a reboot does’nt resolve it – try to use My Telstra to Deactivate and Reactivate the Game
Optimiser subscription. Wait 5 minutes for the reactivation to take affect and retry login. Your free
trial will not be impacted.
What to do if you suspect DumaOS software or configurations are causing issues?
You can temporarily suspend DumaOS on your Smart Modem, by going to the menu under Advanced and to
Pause DumaOS. All DumaOS will functions will be suspended from operation on the device for 24 hours,
unless otherwised resumed. This can be used to rule out DumaOS or its configuration as a cause for
performance issues or faults when troubleshooting. This does not cancel your subscription.
What to do if Adblocker causes problems with websites
The Adblocker feature works by not responding to known advertising platforms domain names, that are
embedded within websites. Due to the huge variance of how different websites are designed, there may be
adverse effects with Adblocker in combination with some sites or mobile apps that fetch website objects, either
because:
a. The website in question has been developed to depend on objects that are hosted on the same domain as
the advertising that is being blocked
b. The website in question has adblocking detection built in
If you or others in your household experience problems accessing a particular website, you can disable
Adblocker entirely by the button. You can also exclude specific devices from the Adblocker
feature using the button.
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Resources
For more detailed feature setup instructions see the Optimal Settings guides and the Help & Support pages at:
https://www.telstra.com.au/support/category/entertainment/gaming
For troubleshooting of configuration problems or if you believe you might have discovered a bug, you can post
to the forums at http://telstra.netduma.com/
https://crowdsupport.telstra.com.au/t5/game-optimiser/bd-p/Game-Optimiser
If you are a person with accessibility needs and are having trouble configuring Game Optimiser, our premium
support team is eager to help! To schedule an accessibility concierge session, send an email
GameOptimiserProductSupport@team.telstra.com containing your Telstra Account No, Return Contact Number
and a Preferred Contact Time - our team endeavour to provide confirmation of a scheduled concierge session
within one business day.
or Telstra Crowd Support pages at
/game-optimiser
to
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