Telstra Elite User Manual

Telstra ELITE User Manual v1.0 Page 1 of 20

Check your system requirements

1. Check you have a spare USB port (USB 1.0 or 2.0)

2. You need to be running Windows 7 / XP / Vista for a PC or OS X

10.5.11 and above for a Mac

3. The recommended system requirements are:

CPU 1GHz Pentium or above
Hard Disk At least 50MB free space
RAM 512M or above
Display 800 x 600 minimum

4. You need to have Administrator rights to install and run the
software

5. We suggest you switch off your anti-virus software before
installing the USB modem. In some cases protection software
can prevent automatic installation. It is possible to start the
installation process manually by clicking the Autorun icon
when it appears.

©

ZTE Corporation Ltd Sept 2010

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Get to know your USB Modem

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Insert your SIM Card

1. Open the panel on the back of your USB modem.

2. Insert your USIM card carefully as shown.

3. If you want to add a memory card you can do it now. Your
USB modem supports up to 32GB microSD™ memory.

4. Close the back cover.

Tip
Remember to keep your plastic SIM card holder. It has a record of
your phone number and a PIN number which you may need later.

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Insert the modem into your computer

The installation and management software is pre-loaded onto your
USB modem. Simply insert your modem into your computer and follow
the instructions on-screen.

You’ll be up and connected in about 5

minutes.

The USB modem is a Plug and Play device. Once inserted your system
will automatically detect the new hardware and start to install the
software. Be patient as it may take some time for your computer to
recognise the modem.

If nothing happens your system configuration may be preventing
Autorun.

Tips to resolve
 Windows users: Double click the setup icon to start the software

installation

 MAC users: Double-click the Telstra Pre-Paid Mobile Broadband icon

to start the install wizard

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Windows users: Double click the setup icon to start the software
installation:

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The installation method shown below is for Windows XP. Other systems
will follow a similar but not necessarily identical installation process:

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Choose ‘I confirm….’, an

d then click Next to continue

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Press Next to

accept the default folder location, or press Browse to

define your own path.

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Please wait a few seconds for the installation to proceed…

Click Finish to comp

lete the installation.

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Connect to the internet

After installation the software interface will launch automatically. Your
modem will continue installing for a couple of minutes…

You’ll be ready to go when you see the Connect Now button.

Press Connect Now to get on line

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LED indicators Modem Status

Red

Offline. Not registered on the network

Green solid

Registered on the 2G network

Green blinking

Active data transfer on the 2G network

Blue solid

Registered on the 3G network

Blue blinking

Active data transfer on the 3G network

 The installation will create a new shortcut on your desktop and a

new program listing under Start-Programs

 You may have to reboot your PC or MAC after installation is complete

 If you have problems with the installation please contact your

supplier or see our website, www.zte.com.au/

for more assistance

and FAQ’s

 If you can’t connect to the internet check your SIM card is inserted

correctly, contact your service provider and check your account is
active.

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Using your USB Modem

 Press Connect Now to establish a data connection using your USB

modem

 Launch your browser or other software

 When you have finished your internet or email connection

remember to return to the software interface and press Disconnect
to end your session

 If the software has been minimized then double click the small icon

on the task bar to re-open the application window

TIP
After the computer wakes from hibernation or standby mode you may
need to remove and insert the modem

Note: The modem is locked to Telstra. If you use a SIM card from
another provider you may not be able to connect to the network.
Consult Telstra for more details or to unlock your device.

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MicroSD™ card

If you use a microSD™ memory card in your modem your computer will
display a removable disk drive. You can use the modem as an external
drive to store and transfer files.

microSD™ cards supported to 2GB are FAT 16 format.
microSDHC™ cards supported to 32GB are FAT 32 format.

If you want to remove the modem please use the Safe Removal of
Hardware to stop the removable disk first.

External Antenna Port

Only use the correct antenna as recommended by the manufacturer.
The antenna port type is TS9. Insert and remove the connection
carefully. Do not pull on the cable to remove the connection.

Help

Click Help to access the system help and FAQ’s.

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Troubleshooting

If you have any problems with your connection or modem please
consult the manual and check this section. If the problem still exists
contact your service provider or check our website for more details at
www.zte.com.au

Problem Possible Causes Suggested Solution
The user interface
doesn’t start after
the modem is
plugged in.

PC configuration is
not correct.
(No autorun)

Start the program
manually by going
Start→ Program Files or
use the shortcut on the

desktop.
The antenna is at
the wrong angle or
position.

Adjust the angle and

position of the USB

modem.

You have no
network coverage.

Try moving location until

you get good reception.

The modem has no
signal.

SIM card requires a
PIN number

Remove your SIM. Insert

into a mobile handset and

unlock the PIN function.

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Problem Possible Causes Suggested Solution

Data connection
failed.

You have no
network coverage.

Try moving location until

you get good reception.

The modem cannot
connect to the
internet when
overseas

You don’t have
international
roaming enabled
on your plan.

Consult your service

provider before you go

overseas to enable

roaming.

No warning tone

The PC soundcard is
disabled or on low
volume

Check the audio card and

adjust the volume.

The microSD™ card
cannot be read or is
not found.

Re-insert the
microSD™ card. The
maximum capacity
is 32GB SDHC card

Try another microSD™

card and make sure the

capacity and format is

correct.

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Software Removal

If you wish to uninstall the application please follow the procedures
below:

PC

Start > Control Panel > Add or Remove Programs (or equivalent) > Select
Telstra Mobile Broadband Manager > Click Remove

Follow the prompts and press Yes to continue.

MAC

With the Telstra Pre-Paid Broadband application running select:

Telstra Pre-Paid Broadband > Uninstall

Follow the prompts to continue.

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Precautions and Safety Information

 Some electronic devices are susceptible to electromagnetic

interference. The modem is a transmitting device and may cause
interference to sensitive electronic equipment such as audio systems,
vehicle systems and medical equipment. Please consult the
manufacturer of the other device before using the modem.

 Operating of laptop or desktop PCs with the modem may interfere

with medical devices like hearing aids and pacemakers. Please keep
the modem more than 20 centimetres away from such medical
devices. Turn the modem off if necessary. Consult a physician or the
manufacturer of the medical device before using the modem near
such devices.

 Be aware of the regulations when using the modem at places such as

oil warehouses or chemical factories, where there are explosive gases
or explosive products being processed. Turn off your modem as
instructed.

 Don’t touch the antenna area unnecessarily whilst connected. This

can affect your modem performance and reduce the signal quality.

 Store the modem out of the reach of children. The modem may cause

injury or get damaged.

 The modem contains sensitive electronic circuitry. Do not expose the

modem to any liquids, high temperatures or shock.

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 Only use original accessories or accessories that are authorized by the

manufacturer. Using unauthorized accessories may affect your
modem’s performance, damage your modem and violate related
national regulations.

 Avoid using the modem in areas that emit electromagnetic waves or

in enclosed metallic structures eg lifts.

 The modem is not waterproof. Please keep it dry and store it in a cool,

dry place.

 Don’t use the modem immediately after a sudden temperature

change eg from an air conditioned environment to high temperature
and humidity outside. In such cases there could be condensing
moisture inside the modem which can cause internal damage.
Unplug the modem and leave it for 30 minutes before use.

 Always handle the modem with care. Be careful not to drop or bend

the modem.

 There are no user serviceable parts inside the modem. Unauthorised

dismantling or repair will void the warranty.

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Radiation from Electronic Devices

The USB Wireless modem is a transmitting device with similar output
power to a mobile phone. It uses an internal or external antenna to
connect to the mobile network. To get the best performance from your
device do not cover or shield the device in any way as this will lead to
increased output power. Always leave a clear space around the device to
allow the transmit and receive signals to propagate. It is not intended to
be used as a handheld or body worn device but SAR tests have been
successfully completed in accordance with the Australian regulatory
requirements.

Declaration of Conformity

We declare under our sole responsibility that the product(s) detailed in
this manual, and in combination with our accessories, conform with the
essential requirements of The Radio Communications Standard
(Electro-magnetic Radiation Human Exposure) 2003 and the Australian
Communications and Media Authority Section 376 of the
Telecommunications Act 1997.

The maximum SAR result recorded is 0.965 W/Kg in UMTS 2100 mode.

N14945

Telstra ELITE User Manual v1.0 Page 20 of 20

Technical Specifications

UMTS 850, 1900, 2100 MHz

Network

compatibility

GSM 850, 900, 1800, 1900 MHz

Dimensions 77mm x 28mm x 12mm
Weight Approx. 30g

HSDPA Mode up to 21.6Mbps*
HSUPA Mode up to 5.76Mbps
EDGE Mode: Multi slot Class 12

Data Rates

GPRS Mode: Multi slot Class 10

Voltage 5V

Current

Resting: 100mA rms
Max:

450mA rms
Max Emitted
Power

In 3G WCDMA Mode: 250mW

In 2G GSM/GPRS Mode: 2W
Interface USB 2.0
Operating
systems

Windows 7, XP SP2, SP3, Vista

Apple MAC OS X 10.5 and above
Memory card Up to 32GB microSDHC™
Antenna port TS9 connector
Temperature -5ºC to +45ºC

* Actual customer download/upload speeds will vary due to factors such as distance from the cell, local
co nditions, user nu mbers, hardware, software, downl oad source, and othe r factors.