Telstra Commander i+ Service Manual

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Page 1

Telstra Commander i+

Product Service Manual

Commander i+ and Commander i (incorporating Installation and Maintenance Manual)

Serial Item 749/028

Issue 2

Page 2

Documentation

Purpose

This document has been developed as an extension to the traditional Technical Installation and Maintenance manual. It no w enco mpasses all aspects of the product - ranging from system installation to cust omer training policies and support. Learning materials contained in this document should be used to supplement regional training initiatives where provided, alternatively, where local training is not available, provide adequate reference information for the service technician to become proficient on the product without additional technical training.

This document now replaces the Commander i System Installation manual - issue 1. All copies of issue 1 documentation should be replaced and securely destroyed.

Scope of Document

The document includes all reference and support information to facilitate t he installat ion and assurance of the Commander i+ digital keysystems and peripheral equipment. The documentation als o in cludes infor mation r elevant to both the Comma nder i and Commander i+ syst ems.

Distribution

Dis tribut ion of copies of this Commande r i+ System Ma nual will b e made available under Se ria l/ Item 749 / 28

Updat ed versions of this document will also be made available for circulation to TELSTRA staff via the INTRANET at address:

http://mws.cdn.telstra.com.au/bgdocs/regnsant/tcrac.htm

Page 3

Suggestions about this manual

The following form is provided for your suggestions. Please photo copy this page and complete all det ails. When co mpleted, ma il your commen ts t o :

Telstra Commander Remote Access Centre Locked Bag 1634 Adelaide SA 5800 or Fax the details to 1800 044 113

Name : ...................................................................................................................

Designation : ...................................................................................................................

Region : ...................................................................................................................

Operations Group : Business and Government

Commerc ial / SD U

Address : ...................................................................................................................

...................................................................................................................

..................................................................................Postcode:.................

Telephone: ...................................................................................................................

Fax: ...................................................................................................................

Manua l: Commander i+ Product S ervice Manual (Issu e 2 )

Suggestions: ...............................................................................................................................

......................................................................................................................................................

Page 4

......................................................................................................................................................

Telstra Commander Remote Access Centre

The Telstra Commander Remote Access Centre [TCRAC] has been established to nationally service Telstra’s new and expanding range of Commander Small Business Telephone Systems. The leap forward in technology and customer demands have enabled Telstra to radically improve customer service, processes and reduce business costs t o worlds best pract ice benchmarks.

Established in May 1995 it provides a full range of remote facilities in cluding provisionin g, fault diagnosis and rectification, sales and technical support enhancing customer service. A one point contact for Customers , Telstra T echnicians and Sales staff with queries on product

configuration, administration, programming and fault rectification of the Commander NT and Commander i and i+ Systems, peripherals and integrated application packages.

This has been accomplished through the establishment of a Customer Helpline, a Technical Helpline and a Product Development Team to monitor both current and future products.

Apart from being a fault report ing centre the TCRAC offers a range of value added services for both internal and external customers. It is chartered t o clear 70 percent of customer calls at first point of contact with the centr e, effectively reducing site visits and response times while increasing customer satisfaction and reducing costs.

Th e centre offers cus tome rs st re amline d serv ice for:

• System advice

• Custo mer assistance

• Remote diagnosis and rectification of faults

• Configuration repr ogramming t o change functio ns & features to meet customer ne eds

• National support to all Telstra Sales and Technical staff to the highest levels of expertise:

• Sys tem functio n s & fe atures and system detailing

• Equipment compatibility an d modification

• Remote diagnosis and assistance

• Process and procedur e advice

The establishment of the TCRAC offers many customer benefits:

• Quick & e asy Cust omer Helpline, Inst allation and Repair service wit h less interruptio n t o

their custo mers business

• Highly skilled customer focussed interface

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• Consistency of quality service & processes for all Telstra customers

The TCRAC is strategically positioned to assist Te lstra technical staff and its customers by providing highly focussed and cost effective Commander CPE support. By contributing towards reducin g Tels tra's product unit costs on CP E, it is he lping to keep Telstr a competitive in the telecommunications marketplace - thus securing the profitability and th e future of our compan y.

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Telstra Commander

Remote A ccess Centre

The Telstra Commander Remote Access Centre has been set up by Telstra to help you in the tasks of installing and maintaining your Telstra Commander i.

Help Desk

The Help Desk i s staff ed b y personnel experi en ced i n all areas of Customer Premises Equi pm en t. Call them during n ormal workin g h ours for support on:

• installation procedures

• programming issues

• fault issues

• detailing

• equipment compatibility

• modif i cati ons, etc.

Documen tation Su pport

If y ou fi n d any probl em s wi th the documen tation for this Commander i+ product, please tell us.

We w an t to know if you f in d a n y of the f ol lowin g problems:

• mistakes in the manual

• any part is hard to understand

• dif f i cul ty in l ocating a sub j ect

• format hard to follow, etc.

The staff at Telstra Commander Remote Access Centre are keen to assist. However, please read carefull y the

documentation provided with the product before calling.

To contact the Comm ander Rem ote Access Centre:

For Customer s

FREECALL  1800 809 882*

FREEFAX  1800 044 113*

For Telstra Staff

FREECALL  1800 809 881*

FREEFAX  1800 044 113*

* Call s f rom a m obi l e ph one are charged at the appli cab l e m obi l e rate

These numbers are staffed from 8:00 am to 7:00 pm (EST) from Monday to Friday

Page 7

Table of Contents

Commander i+ Product Service Manual - Iss ue 2 Table of Contents - i

Table of Contents

Chapter One Introduction to the Commander i+......................................................1-1

General.....................................................................................................................................1-1

Product Overview.....................................................................................................................1-1

Marketing Position / Applications............................................................................................. 1-2

Commander i+ Enhancements................................................................................................... 1-3

Station Case Enhancements............................................................................................. 1-3

Feature Enhancements..................................................................................................... 1-3

Connection Diagram................................................................................................................. 1-5

Keystation Diagram .................................................................................................................. 1-6

Chapter Two System Description..............................................................................2-1

Capacity...................................................................................................................................2-1

Specific Telephone Stations ......................................................................................................2-2

PSTN Master Station ...................................................................................................... 2-2

Standard Station.............................................................................................................. 2-2

Options.....................................................................................................................................2-2

Ana logue Facilitie s Un it (AF U) ........................................................................................ 2-2

Door Station Door Unlock..............................................................................................2-2

Music-On-Hold (MOH)................................................................................................... 2-3

External Paging Interface.................................................................................................2-3

Battery Back-Up .............................................................................................................2-3

Chapter Three Hardware Installation ........................................................................ 3-1

Introduction..............................................................................................................................3-1

Component Safety Precautions .................................................................................................3-1

Installation Checklist.................................................................................................................3-2

Configuration Diagram............................................................................................................. 3-3

Installation Procedures..............................................................................................................3-5

Cu sto mer Responsibilitie s................................................................................................3-5

System Bus Wiring.......................................................................................................... 3-5

System Bus Terminal Socket.........................................................................................3-14

Music On Hold .............................................................................................................. 3-15

External Ringer ............................................................................................................. 3-17

Wall Mounting Key Stations .......................................................................................... 3-17

Battery Backup..............................................................................................................3-19

Ana logue Facilitie s Un it (AF U) ...................................................................................... 3-22

AFU Fax Switc h i+ A FU only.......................................................................................3-23

Door Station..................................................................................................................3-24

Door Unlock.................................................................................................................3-25

External Paging............................................................................................................. 3-26

System Initialisation................................................................................................................ 3-28

Cabling Check............................................................................................................... 3-28

Station Numbering.........................................................................................................3-28

Memory Clear...............................................................................................................3-29

Station Number Clear.................................................................................................... 3-29

Start-Up of the AFU (AFU Numbering) ........................................................................ 3-30

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Table of Contents

Table of Contents - ii

System Check................................................................................................................3-31

Sys tem Progra mming ..................................................................................................... 3-31

Sys tem Progra mming Back-up ....................................................................................... 3-31

Moving Office.........................................................................................................................3-32

Chapter Four Programming .......................................................................................4-1

Overview..................................................................................................................................4-1

Passwords........................................................................................................................4-1

Progra mming Keys...........................................................................................................4-2

Memory Clear..................................................................................................................4-2

Menus....................................................................................................................................... 4-3

01: Repertory............................................................................................................................4-3

02: Lock (Enable / Disable )......................................................................................................4-3

03: User Programming ..............................................................................................................4-4

01u Personal Speed Dial Numbers....................................................................................4-4

02u One-Touch Speed Dial Numbers...............................................................................4-4

03u Headset Enable/Disable.............................................................................................4-5

04u Paging Enable/Disable...............................................................................................4-5

05u Password ..................................................................................................................4-5

06u Call Waiting Enable/Disable......................................................................................4-5

04: A dminis tration Pro gr amming............................................................................................... 4-6

01a Set Time....................................................................................................................4-6

02a System Speed Dial.....................................................................................................4-6

03a PSTN Line Access (Day/Night).................................................................................4-7

04a Station Call Barring Class (Day/Night)......................................................................4-7

05a DSS Extension Display..............................................................................................4-8

06a Send Data..................................................................................................................4-9

07a User Password Reset.................................................................................................4-9

08a Admin Password .......................................................................................................4-9

09a Ring Mode - PSTN (Day/Night)..............................................................................4-10

10a Remote Report........................................................................................................4-10

11a Serial Number.........................................................................................................4-11

12a Hold Reminder Time (Day / Night ).........................................................................4-11

05: Inst allation Pr ogramming .................................................................................................. 4-12

01i Number of Stations..................................................................................................4-12

02i Number of AFU Ports..............................................................................................4-12

03i Number of External PSTN Lines..............................................................................4-13

04i Barred ISD Prefixes.................................................................................................4-13

05i Barred STD Prefixes................................................................................................4-14

06i Mobiles Prefixes....................................................................................................... 4-14

07i Common Allowed Prefixes....................................................................................... 4-15

08i PSTN Line Settings..................................................................................................4-15

09i PABX Access Digit..................................................................................................4-16

10i Music on Hold Source..............................................................................................4-16

11i Install Password.......................................................................................................4-17

12i Door Station (Day/Night).........................................................................................4-17

13i Devices (Fax, Answering Machine, Door Station)....................................................4-18

14i Interdigit Time-Out..................................................................................................4-19

15i Timer Door Opener..................................................................................................4-20

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Table of Contents

Commander i+ Product Service Manual - Iss ue 2 Table Of Contents - iii

16i Type Door Opener...................................................................................................4-20

17i Data Connection...................................................................................................... 4-21

18i AFU Software Version............................................................................................4-21

19i Keystation Diagnostics.............................................................................................4-21

20i Help Desk ID...........................................................................................................4-23

06: Night Status (Enable/Disable ).......................................................................................... 4-24

AFU Programming Summar y.................................................................................................. 4-25

Administration Menu..................................................................................................... 4-25

Installation Menu........................................................................................................... 4-25

Chapter Five Commander User Training Strategy...................................................5-1

Background.............................................................................................................................. 5-1

Strategy....................................................................................................................................5-1

Commander i+ User Training Policy......................................................................................... 5-2

Installation.......................................................................................................................5-2

Post Initial Training Support............................................................................................ 5-2

Basic Customer Training Comparison for NT & i Commander CPE.................................5-2

System Administrator Training .................................................................................................5-3

Core System Administrator Training ................................................................................ 5-3

Training the System Administrator to coach terminal users..............................................5-3

Customer ‘End User’ Training......................................................................................... 5-4

Additional Customer Training.......................................................................................... 5-4

Chapter Six Maintenance and Troubleshooting.......................................................6-1

Introduction..............................................................................................................................6-1

Keystations...............................................................................................................................6-1

Exchange Lines ........................................................................................................................6-2

AFU.........................................................................................................................................6-2

Master Station Replacement ..................................................................................................... 6-3

MOH Card......................................................................................................................6-3

AFU Initialisation............................................................................................................6-3

Appendix A Installation Summary Appendix B Factory Default Settings Appendix C Serial / Item Numbers Appendix D System User Guide Appendix E Quick Reference Card Appendix F AFU User Guide Appendix G Technical Bulletins

Page 10

Table of Contents

Table of Contents - iv

FOR SAFETY REASONS, COMMANDER i+ MUST BE

INSTALLED BY AUTHORISED SERVICE PERSONNEL IN

ACCORDANCE WITH AUSTEL TS009 STANDARD

Page 11

Chapter One

Introduction to the

Commander i+ System

Page 12

Commander i+ Product Service Manual - Iss ue 2 Page 1-1

Chapter One Introduction to the Commander i+

General

Th e Command er i+ syst em is a leadin g edg e digital keysyste m ideally su ited to small business an d r esident ial applications. It has been designed as a syste m that will accommodate both present and future t elecommunication re qu ire ments.

The stations are of clear, simple aesthetic design fitted with two liquid crystal displays. These displays provide clear information and easy guidance on the operation and use of the system’s various functions. Ease o f insta llatio n and simple programming are two key attr ibute s augmenting the extensive feature list of the Commander i+ system.

Product Overview

Th e Command er i+ is a KS U- less (no main equipment) syste m designed for residential and small business markets. There are two types of station; Ma ster an d S tandard. An A nalog ue Facilities Unit (AFU) is available which provides two analogue ports and you can have up to two AFUs per system (4 analogue ports).

Each system configuration requires at least one Master station, providing for a capacity of two (2) exchange lines. A second Master station can be added, which enables the system to handle four (4) exchange lines. The maximum capacity of a Commander i+ system is four (4) exchange lines, eight (8) digital keystations and four (4) analogue ports.

The system has been designed with user, installer and distributor in mind so t h er e is n o necessit y for voluminous Inst allation & Programming Manuals an d System User Gu ides.

The principal objective in the development of this system has been simp licity for users an d inst allers whils t still providing extensive features.

Page 13

Introduction to t he Com m ander i+

Page 1-2

Marketing Position / Applications

The Commander i+ system is aimed at the lower end of the keysystem market for up to four (4) lines, eight (8) keystations and four (4) analogue ports.

Typical customers include:

• small owner-operated businesses (eg. retail, SOHO, professional)

• owner managed and branch offices (eg. real estate agents, small

manufacturers)

• residential The system addresses these needs by offering customer requirements at

this end of the market; namely convenience, and an affordable price. A large and varied range of features is offered which is certain to meet

the requirements of this customer segment. The Commander i+ system is sold in European markets and, as new

enhancements evolve, th ese will b e p assed o n t o the Au stralian market. The target markets for the Co mmander i+ are as follows:

• New or e xisting busines s es that curr ently req uire se ve ral st atio ns and

one (1) exchange line but anticipate growth to three (3) o r four ( 4) lines in the short o r me diu m term.

• New or existing businesses with two exchange lines, requiring either

additional stations, increased commercial efficiency provided by par ticular Commander features, or both. Such businesses may have t wo single-line service s.

• Large businesses requiring telephone and intercom features at small

branches, such as in ‘shop-front’ locations.

• Large businesses requiring improved features linked to a PABX (eg.

ca ll scre ening, direct int er com calls, paging, multiple lin e appearance, handsfree, conference).

Page 14

Introduction to t he Com m ander i+

Commander i+ Product Service Manual - Iss ue 2 Page 1-3

Commander i+ Enhancements

The Commander i keysystem has recently had an upgrade of its many fea tur es and facilities to cre ate the Commander i+. The keystat ion case has also been revised to give a cleaner and more elegant look and now has the ability to be wall mounted.

Station Case Enhancements

The following enhancements have been made to the keystation case to improve both the look of the keystation and provide wall mounting:

• The microphone hole on the top of the case has been removed.

• The indent on the t op of the case has been removed.

• DSS panel and pa per la bel have been c omb ined into t he one pane l.

• The DSS retaining flap has been removed.

• The HOLD key is now coloured red.

• LCD display panel has been made the same colour as the dial keys.

• The keystation can be wall mounted using the optional wall

mounting bracket.

• A handset park clip has been added to the top of the station to

provide a position to park the handset when the keystation is wall mounted.

Feature Enhan cements

Handset Receiver Volume Control

The handset receiver level can now be adjusted anytime when on a call. There are now five volume levels.

Exclusive Hold

Calls placed on exclusive hold now remain on exclusive hold indefinitely rather than reverting back to co mmon hold after a length of time.

Hold Timer

Th e length of time a call is on ho ld befo re re calling to the h olding

Page 15

Introduction to t he Com m ander i+

Page 1-4

station is now programmable at the administrator level (12a). There are four settings:

1 - 30 seconds 2 - 60 seconds 3 - 90 seconds 4 - 120 seconds

Hold Recall Transfer Recall

Held calls or trans f er re d calls reverting back to the holding / transferring keystation now ring with a more urgent recall ring. The keystation display also now indicates that the line is reverting.

Call Waiting

Th e call waiting tone can now be ena bled / disable d by programming at the user level (06u).

System Speed Dial

System speed dial numbers appear in locations 11 - 30 on each keystation. They are now programmed into locations 11 - 30 at the administrator level.

Incoming Call Display

Incoming calls are now indicated on the keystation display as follows:

Intercom calls External Calls

Line 1 reverting

Stn 2 ringing Line 1 ringing

Page 16

Introduction to t he Com m ander i+

Commander i+ Product Service Manual - Iss ue 2 Page 1-5

Connection Diagram

AFU

Network

Master S tation

System Bus

Page 17

Introduction to t he Com m ander i+

Page 1-6

Keystation Diagram

➀

LINE Keys

To acc ess ex ter nal li n es. Unused l i n e key s can be programmed as one- touch s peed dial keys.

➁

FUNCTION Keys

RECALL Key

To send a hookflas h to the line.

HOLD Key

To put an active line ca ll in c ommon or ex c lusive hold.

DND Key

(Do Not D isturb) To block a ll audible s i gnals from incoming ca lls.

REDIAL Key

• To automatically redial the last number

dialled.

• To select one of four ring tones whilst

keysta tion is r i nging.

VOL +/- Key

To a djust the speaker, handset a nd ringing volume.

MUTE/AA Key

• To mute t he b uilt-in handsfree and hands et

microphone du ring a c all.

• To activate intercom Automatic Answer.

HF/GL Key

To a c tivate handsfree spea ker and group lis tening facilit ies.

INT Key

To make a n intercom ca ll.

➂

ICON Display

This provides a display of system activities as well as the status of the keystation. For more information refer to Visual Signals.

➃

RLS (Release) Key

• To relea s e an act ive call whilst in handsfr ee

mode of opera tion.

• To exit p rogramming mode.

• To relea s e an act ive call whilst in hea dset

mode of opera tion.

ABC

DEF

GHI JKL MNO

PQ RS TU V W X YZ

RECALL

HOLD

DND

REDI AL

VO L+/-

MUTE/AA

INT

HF/GL

RLS

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Introduction to t he

Commander i+

System

Commander i+

System Installation M anual - Issue 2 Page 1 - 2

➄

i Key

•

To enter pr ogramming mode.

•

To confirm programming entries .

➅

LED Lamp (Red-Green)

Red Steady - N o intercom channel is available. Red F lashi ng - Message wait status. Green Flashing - Visua l ring.

➆

DIRECT ACCESS Keys

These keys have five func tions:

• Direct Station Select (DSS)

To make a n intercom ca ll.

• One-Touch Speed Dial

To dia l stored nu mb ers.

• Page

To make a paging c all by selecting your own DSS key with keystation idle.

• Conference Key

To star t a thr ee-party con ference by selecting your own D SS key during enquir y c all.

• Message Waiting

To leave a message wait indication.

Page 19

Chapter Two

System Description

Page 20

Commander i+ Product Service Manual - Iss ue 2 Page 2-1

Chapter Two System Description

Capacity

The Commander i+ system is able to connect up to 4 external PSTN lines, 8 keystations and up to 4 standard tone telephone terminals (via t h e Analogue Facilit ies Unit - AFU ).

Ports 16

Exchange Connections

• PSTN (analogue) Lines

Keystations (digital) 8

Analogue Ports 4

Simultaneous Calls * 5

Door S tation or Exter nal Paging Interface 1

Pag ing Z ones

• Internal

• External

1 1

Abbre viate d Dialling

• System

• Keystation

20 10 per keystation

* Note: There can be a maximum of 5 simultaneous calls on the

system at any one time. Each PSTN exchange line reserves one call channel. These channels are reserved regardless of whether they are in use or not. The remaining channels are then used for internal (intercom) call s. For example, if there are two PSTN exchange lines on the system there can be 2 simultaneous exchange calls and 3 intercom calls. If there are four PSTN exchange lines on the system then there can be 4 simultaneous exchange calls and 1 intercom call.

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System Description

Page 2-2

Specific Telephone Stations

Two types of telephone stations are provided, a PSTN Mast er station, and a Standard stat ion. Outside appearance of all stations are the same. To identify the station, check the pro duct label on its base.

PSTN Master Station

A PSTN Master station allows for the co nnection of up to two external trunk lines, and it is possible to connect two P S T N Master stations in a system. This allows up to four ext er nal lines that can be accessed from the entire system or to specific stations.

Standard Station

The Standard station has the same general appearance and the same features as the Master station, but do es no t provide direct connection to the external lines.

Options

Analogue Facilities Unit (AFU)

The AFU is an optional interface of the Commander i+ system, allowing for connection of up to 2 standard tone telephone terminals (telephone sets, co r d less, multi-function telephones, FAX, answering machines, modems, etc) or one standard tone telephone terminal and a door station / external paging int er face.

A maximum of two AFUs can be connected to one system, giving a total of 4 teleph one termina ls, b ut with th e follo wing limitatio n s:

• Only one Door S tation OR external paging interface per system.

• Only one Door Unlock per system (in combination with the door

station).

Door Station Door Unlock

A door station is available as an option which allows a stat ion user t o make and receive calls plus monitor activity in the door station area. Connection is via th e AFU ( Analogue Facilitie s Un it).

A door unlock can also be connected to the AFU. While in communication with a door station, the doo r may be unlocked by

Page 22

System Description

Commander i+ Product Service Manual - Iss ue 2 Page 2-3

pressin g the [R ecall] ke y on a keystatio n o r by dialling 1 wh en using a single line telephone. (Note: An approved door unlock must be provided by the customer).

Music-On-Hold (MOH)

There are three types of MOH available on the system:

• Simple chime s

• Internal MOH - 32 seconds of continuous digit ised music

• External MOH interface

Internal MOH is available as an optional daughter board which plugs into th e P STN M aster Station pr in ted boar d a ssembly.

External MOH can be connected to each master station in the system via an approved Line Isolation Unit (LIU).

External Paging Interface

Note: The external paging interface has not been formally released

by Telstra at the time of publication.

An external paging int er face is available as an o ption which allows the system to be connected to an external paging amplifier system via an approved Line Isolatio n Unit (LIU).

Battery Back-Up

Note: The battery backup unit has not been formally released by

Telstra at the time of publication.

Battery back-up is available as an option for each individual keystation via an add-on unit installed in series with the keystation bus. Back-up t ime of approxima tely two (2) hou rs is provided. The ba ck -u p u n it contains one rechargeable 6V, 1.2 AH battery.

To have access to exchange lines and system features in the event of power failure the master stations must be connected to the battery back-up unit.

Page 23

Chapter Three

Hardware Installation

Page 24

Page 25

Commander i+ Product Service Manual - Iss ue 2 Page 3-1

Chapter Three Hardware Installation

Introduction

Th is ch apter describe s the pr ocedures fo r inst alling t he C ommand er i+ system ha rdware. An I nsta llatio n Checklist is provided , w hich su mmar ises all the hardwar e ins tallation procedure s. Each point in the checklist is then covere d in detail, with fu ll installation procedures and additiona l re leva nt in formation. Wher e appropria te, illustrations ar e provided.

Component Safety Precautions

The Commander i+ equipment contains a considerable number of MOS and other static-sensitive components. To reduce t he incidence of premature failure due to static discharge, you must take the following precautions:

• Never att empt t o repair power plug-packs in the field. They are

powered from the 240V mains supply and contain hazardous voltages.

• Always discharge sta tic from you rself be fore h andling any Prin ted

Board Assembly (PBA), and wear an antistatic wrist strap connected to earth.

• Always handle PBAs by the edges.

• Never to uch PBA tr acks or connecto r s. Contaminants introduced by

fingers can cause corro sion and high resistance connections.

• Never to uch o r straighten components, especially the ceramic sub

assemblies. They are physically delicate and finger pressure can fracture component leads (even if the leads do not actually break).

• To pro tect PBAs against physical damage and damage due to static

discharge, always wrap them in an anti-static package and place them in the protect ive packaging provided with the new item.

• Bu s cabling is not polarity-sen sitive.

Page 26

Hardware Installat ion

Page 3-2

Installation Checklist

Use the following checklist in conjunction with the detailed procedures to ensure that the Telstra Commander i+ system is correctly installed.

• Check that the equipment supplied is as listed on the System Order

Form.

• Unpack all equipment and check for any damage incurred during

transit.

• Locate and mount all equipment.

Ensure that all system elements including cabling are not installed near sources of electromagnetic radiation (eg, antennae, photocopiers, electric control panels, transformers, radiotherapy equipment).

• Install cabling for system Bus.

• Install cabling for external lines.

• In stall any ancillary cab ling (ex ternal M OH /stat ion bas ed alarm).

• Connect all stations to the system Bus.

• Assign station numbers to each keystation.

• Connect any AFUs to the system Bus.

• Initialise the AFUs and allocate an AFU number.

• Test st ation cabling by making an Intercom Call between the two

stations the great est distance apart.

• Test external line cabling by checking the presence of external dial

tone.

• Program customer data.

• Back-up custo mer data to second master station (if present).

• Final test o f system and features.

• Complete customer reco r d.

Page 27

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-3

Configuration Diagram

In order to reco rd t he c on f igura tion used du ring ins tallation it is es sen tial to fill in t he co nfiguration bloc k diag ra m showing how the keystations and AFUs are connected.

Simply draw a line indicating what each unit (keystation / AFU) is connected to . On t he drawn line write in the approximate cable length. The termination resistor used should also be recorded.

This form is included in Appendix A and can be photocopied as required. After completing the form it can be left on site with the system administrator.

Master 1

Standard 3

Standard 5

Standard 7 Standard 8

Master 2 / Standard 2

Standard 4

Standard 6

MDF

Commander i Configuration Diagram Location:

AFU AFU

AFU 1

AFU 2

Master station number 1 located within 60 metres of star centre

200 ohms on the end of ever

branch longer than 10 metre s See Note 1

8 2 See Note 2

60 See Note 3 2

Master Station Number 1 Posit i on

Termination

Max number of branches Min number of branches

lon

er than 10 metr es

Max branch len

th Total sum of all branche s Max number of units per

branch Max number of units

within 10 metres of star

- Maximum bus len

th: 200 metres.

- Te rm inations: 100 oh m s at ends of the bus onl

y (

2 termin at i ons only).

- No more than four ke

stations / AFUs within any 15

metre se

ment of ca ble.

- Master stations ca n be an

where

o n the bus .

Master station number 1 located within 10 metres of star cent re

200 ohms on the end of ever

branch longer than 10 metre s See Note 1

9 2

See Note 2

150 Maximum 400 metres 2

Star Wiring Rules Extended Star

Bus Wiring Rules

Note 1: If two units are connected on a branc h then only the end unit is terminated. Note 2: There must be at le ast two branches l on

er than 10 metres

Note 3: If there are 8 branch es at 60 metres the total le n

th is 480 m (8 x 60 m = 480 metres

)

Basic Star

Page 28

Hardware Installat ion

Page 3-4

Example: the following connection diagram shows:

• A system consisting of 5 stations and one AFU.

• Wired as an extended star t hrough a central MDF.

• Master st ation number 1 is within 10 metres of the centre of the

star.

• The end of all branches longer than 10 metres are terminated with

200 ohms.

• Stat ions 4 and 5 are connected on t he same branch of the star (only

end unit is terminat ed).

5 m

35 m

75 m

40 m

60 m

25 m

Master 1

Standard 3

Standard 5

Standard 7 Standard 8

Master 2 / Standard 2

Standard 4

Standard 6

MDF

Commander i Configuration Diagram Location:

AFU AFU

AFU 1

AFU 2

200

ohm

200

ohm

200

ohm

200

ohm

term

Master station number 1 located within 60 metres of star centre

200 ohms on the end of every branch longer than 10 met res See Note 1

8 2 See Note 2

60 See Note 3 2

Master Station Number 1 Posit i on

Termination

Max number of branches Min number of branches

longer than 10 met res Max branch lengt h Total sum of all branche s Max number of units per

branch Max number of units

within 10 metres of star

- Maximum bus length: 200 metres.

- Te rm inations: 100 oh m s at ends of the bus only (2 terminations only).

- No more than four keystations / AFUs within any 15 metre segment of cable.

- Master stations ca n be anyw here o n the bus .

Master station number 1 located within 10 metres of star cent re

200 ohms on the end of every branch longer than 10 met res See Note 1

9 2

See Note 2

150 Maximum 400 metres 2

Star Wiring Rules Extended Star

Bus Wiring Rules

Note 1: If two units are connected on a branc h then only the en d unit is te rm inated. Note 2: There must be at le ast two branches l onger th an 10 metres Note 3: If there are 8 branches at 60 metres the total length is 480 m (8 x 60 m = 480 metres)

Basic Star

Page 29

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-5

Installation Procedures

Customer Responsibilities

The customer is responsible for providing:

• Sat isfacto ry lighting for inst allation and mainte nance

• Single- phase, cor r ectly earthed, 240V, 10A, 50 Hz AC general-

purpose power outlets (GPO), o ne for every keystation and AFU. The outlets must be easily accessible and kept clear o f obstructions.

System Bus Wiring

The system is controlled by master station number 1 and requires all the keystations (master and standard) and AFUs to be connected to the system bu s. The syst em bus is a simple sing le twist ed pa ir c able which is not p olarity sensitive.

The system bus can be configured as:

• A straight bus where all keystations and AFUs are “daisy chained”

from one unit to the next.

• Star bus where all keystations and AFUs are star wired from a

central point.

For each bus configuration there are rules defining:

• bus length

• termination resistance

• number of units per branch

Page 30

Hardware Installat ion

Page 3-6

BUS Termination

Three resistors (100 ohm, 150 ohm and 200 ohm) are supplied with the system bus terminal socket. T hey are located in a plastic bag inside the socket.

These resistors ar e used to t erminate the system bus in accordance with the wiring rules detailed in the following pages.

Note: 150 ohm resistor is provided but is no longer

required for bus termination.

Resistor

Colour Code

100 ohm

Brown Black

Black

Red

150 ohm

Brown Green

Black

Red

200 ohm

Red

Black

Red

Cable

All cabling len gths re fer red to t his in manu al are bas ed on 0. 5 mm diameter cable.

The length of any cabling can be estimated by measuring the resistance of the cable when shorted at o ne end (ensure any equipment has been disconnected from the cable. The standard cable resist ance for 0.5 mm cable is 97.8 ohms / 1000 m

Cable pair

lengt h (metres)

Resistance

(ohms)

Cable pair

lengt h (metres)

Resistance

(ohms)

10 2.0 90 17.6 20 3.9 100 19.6 30 5.9 110 21.5 40 7.8 120 23.5 50 9.8 130 25.4 60 11.7 140 27.4 70 13.7 150 29.3 80 15.6 160 31.3

BU S

Page 31

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-7

Straight Bus

• Maximum bus length: 200 metres

• Terminations: 100 ohms at the ends of the bus only (2 terminations

only)

• No more than four keystations / AFUs within any 15 metre segment

of cable.

• Master st ations can be anywhere on the bus.

RLS

AFU

100 ohm

200 m

Bus Socket Bus Wirin

g (

0.5 mm diameter

)

Station Bus Cord

Legend

Page 32

Hardware Installat ion

Page 3-8

Star Configurations

There can be two t ypes of star wiring:

• Basic star - where all keyst ations and AFUs are located within 60

metres of the central wiring point.

• Extended star- where the leg lengths can be extended to a maximum

of 150 metres and the master stations must be within 10 metres of the centre.

AFU

200 ohms

200 ohm

Maste r Stati o n

No resistor

200 ohms

Length = a metres

Length = b metres

Length = c metres

Length = d metres

Length = e metres

No resistor

Standard Station

No resistor

Standard Station

Bus Socket Bus Wirin

(0.5 mm diameter)

Station Bus Cord

Legend

Page 33

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-9

Star Wiring Rules

Rules Basic Star Extended Star

Master Station Number 1 Position

Master station number 1 is located within 60 metres of the star cent r e.

Master station number 1 is located within 10 metres of the star cent r e.

Termination 200 ohms on the

end of every branch longer than 10 metres.

See Note 1

200 ohms on the end of every branch longer than 10 metres.

See Note 1

Ma ximum number of branches

Minimum number of branches longer than 10 metres

See Note 2

Ma ximum bra nch length 60 150

Tota l sum of all branch lengths

See Note 3 Maximu m 400

metres

Ma ximum number of units per branch

Ma ximum number of units within 10 metres of the centre of the st ar .

Note 1 If two units are connected on the same branch then only the

end unit is terminated. Note 2 There must be at least two branches longer than 10 metres. Note 3 If there are 8 branches at 60 metres then the total length is

480 metres (8 x 60 metres = 480 metres).

Page 34

Hardware Installat ion

Page 3-10

Basic Star Wiring Correct Example

The following is an example of a correct wiring configuration:

• Each branch longer than 10 metres is terminated with 200 ohms.

• Number of branches is not more than 8.

• At least two branches are longer than 10 metres.

• No branch is over 60 metres in length.

• Two units are connected on a branch (only end unit terminated).

• There are less than 4 units within 10 metres of the star centr e.

AFU

200 ohms

200 ohm

200 ohms

60 metres

50 metres

40 metres

30 metres

60 metres

Standar d S t ation

No resistor

Standar d S t ation

200 ohm

No resistor

3 m

Bus Socket Bus W iri ng (0.5 mm diameter) Station Bus Cord

Legend

Master Station 1

200 ohms

Master Station 2

60 m

200 ohms

Page 35

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-11

Basic Star Wiring Incorrect Example

The following is an example of an incorrect wiring configuration:

1. One branch is over 60 metres in lengt h.

2. A unit within 10 metres of the centre is terminated.

3. One unit is terminated with 100 ohms instead of 200 ohms.

1. More than one unit is terminated on a branch (only the end unit on a

branch must be terminated).

AFU

200 ohms

200 ohm

200 ohms

100 metres

50 metres

40 metres

30 metres

60 metres

200 ohms

Standard Statio n

200 ohm

Standard Statio n

Branch length longer than 60 metres

✘

Unit within 10 metres of centre is terminated

✘

100 ohm

✘

Star termination is 200 ohms

Only end of branch is terminated

✘

3 m

Maste r Statio n 1

200 ohms

Maste r Statio n 2

60 m

200 ohms

Bus Socket Bus Wiring (0.5 mm diameter) Station Bus Cord

Legend

Page 36

Hardware Installat ion

Page 3-12

Extended Star Wiring Correct Example

The following is an example of a correct wiring configuration:

• Master st ation number 1 is located within 10 metres of the star

centre.

• Each branch longer than 10 metres is terminated with 200 ohms.

• The number of branches is not more than 9.

• At least two branches are longer than 10 metres.

• No branch is over 150 metres in length.

• The sum of the distance of all branches is:

6 + 40+ 5 + 70 + 70 + 100 + 80 + 20 = 391 metres (less than 400 metres)

• Two units are connected o n a branch (only one unit terminated).

• There are less than 4 units within 10 metres of the star centr e.

AFU

200 ohms

200 ohm

Master Station 1

No resistor

200 ohms

40 metres

70 metres

100 metres

80 metres

No resistor

Standard Station

No resistor

Standard Station

Master Station 2

200 ohms

5 m

6 m

20 m

Bus Socket Bus Wiring (0.5 mm diameter) Station Bus Cord

Legend

Page 37

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-13

Extended Star Wiring Incorrect Example

The following is an example of an incorrect wiring configuration:

1. Master station number 1 is located more than 10 metres from the

centre.

2. A unit within 10 metres of the centre is terminated.

3. One unit is terminated with 100 ohms instead of 200 ohms.

4. More than one unit is terminated on a branch (only the end unit on a

branch must be terminated).

5. One branch is over 150 metres in lengt h.

1. The sum of the distance of all branches is greater than 400 metres:

50 + 100 + 3 + 50 + 80 + 40 + 160 = 483 metres

AFU

200 ohms

200 ohm

Master Station 1

200 ohms

100 metres

50 metres

80 metres

40 metres

160 metres

200 ohms

Standard Station

200 ohm

Standard Station

✘

Unit within 10 metres of centre is terminat ed

✘

100 ohm

✘

Star termination is 200 ohms

Only end of branch is terminat ed

50 metres

✘

Branch length longer than 150 metres

The sum of each branch is more than 400 metres 50+100+3+50+80 +40+ 16 0=48 3 m

Master stat io n more than 10 metres from star centre

✘

Bus Sock et Bus Wiring (0.5 mm diameter) Station Bus Cord

Legend

Page 38

Hardware Installat ion

Page 3-14

System Bus Terminal Socket

Each keystation (Master and Standard) must be connected to the system bus by means o f the supplied 2.5 metre cord (six conductors). This must be inserted in the bus terminal socket attached to the power plug.

The system bus terminal socket also provides connection for Exter nal Music On Hold in t he case o f the master station and an external ringer in the case of the standard station. Refer t o the Music On Hold section on page 3-15 and the External Ringer on page 3-17 for further details on these options.

Extending Keystation Power Connection

If a mains o utlet is not available near the keystation, the maximum distance from a keystation to the mains power can be increased by up to 20 metres. This is achieved by attaching a second terminal socket (as shown on the following pages).

BUS

Option Conne ctio n Terminals

Master Station

- External Music on Hold Standard Station

- External Ringer

Page 39

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-15

External (Analogue) Line Wiring

The external analogue lines must be wired to the terminal socket t hat is supplied with each PSTN Master station. Use the supplied standard 8conductor cable (2.5 metres) to co nnect the keystation to the socket, which also allows the connection of two emergency telephones in case of power failure.

Music On Hold

Intern al MOH

If the PSTN system requires internal MOH, the Internal Music On Hold board must be installed on the PSTN Mast er station PBA. The board installation is as shown below :

• Unscrew the two screws on the base of the keystation and remove

the base moulding

BUS

20 m

Line A Line B

Power Fail Line A Power Fail Line B

Page 40

Hardware Installat ion

Page 3-16

• Insert the daughter board into t he 3-pin and 4-pin sockets on the

Master st ation PBA, as shown in the above figure. Ensure that the daughter board is fully inserted and that it sits flat and securely.

• Re assemb le the base mou lding.

Th e MOH boar d inst alled into the master st ation only p rovides int er nal MOH for the two lines connected to that master station. If a second master stat ion is connected to the system then a second internal MOH board must b e ins talled into t he sec on d master stat ion . This will provide internal MOH to the lines connected to the second master station.

External MOH

External MOH is connected to the master stat ion through the master station’s system bus terminal socket. External MOH must be connected through an Austel approved Line Isolation Unit (LIU).

The external music connected to the master station only provides MOH

4-pin conn ec tor3-pin conn ec tor

Master Statio n PBA

MOH Board

123

ABC DEF

GHI JKL MN O

PQRS TUV WXYZ

RLS

BUS

External Music on Hold (Connected via LIU)

Master Station

Page 41

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-17

for the lines connected to that master station. If a second master st ation is connected to t he system then external music source must also be connected to the se cond master station. This will provid e ex ternal music to the lines connected to the second master stat ion.

External Ringer

An ACA (formerly Aust el) appro ved exter nal ringer can be connected to a standard st ation throu gh the standard st ation’s system bus terminal socket.

The standard station external ringer interface provides a 5V, 3 mA output .

Wall Mounting Key Stations

Standard keystations can be wall mounted using the Wall Mounting Kit, WMK-i and a six conductor wall mounting plate.

Ma ster keystat ions can be wall moun ted in a similar manner to the standard keystat ion but w ill re qu ire th e ex chang e line cord to be run out from the top of station and connected to t he exchange line terminal socket.

Fit and cable the six-conductor wall mounting plate. Refer to Extending Keystation Power on page 3-14 for information on extending the distance from a keystation’s plug-pack.

BUS

External Ringer

Standard Station

Page 42

Hardware Installat ion

Page 3-18

Fit the handset retaining clip to the top cover of the keystation.

• Push out th e ha ndset r etain ing clip from the wall mou nt bracket.

• Position the handset retaining clip in the position provided as shown.

• Us ing the small screw pr ovide d fix the ha ndset reta in ing clip to the

top cover.

• Insert the screw cover into t he handset retaining clip.

Fit the keystation to the wall mounting bracket.

• Connect the system bus cable to the keystation and pass it through

the wall mount bracket window as shown.

• Connect the external line cable to t he master keystation and run the

cable out from the top o f the station and connect to t he exter nal line terminal socket ( master stations only).

Option Connection Terminals

Master Station

- External Mus i c On Hold Standard Station

- External Ringer

Power -

Power +

Front View

Supplied Wall Plate

BUS

Red Green

Yellow

Blue

White

Black

Page 43

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-19

• Attach the wall mounting bracket to the keystation base using the

three larger screws provided.

• Connect the system bus cable to the wall mounting plate.

• Attach the keystation to the wall mounting plate by placing the wall

bracket keyholes over the wall mount plate’s retaining screws and then sliding the keystation down to lock it onto the plate.

Battery Backup

Note: The battery back-up has not been formally released by T elstra

at the time of publication Each Commander i keystation (Master or Standard) can be connected

with a Battery Backup Unit (BBU) to keep the st ation functioning normally fo r up to two hours in the eve nt of mains power failure. To ensure that the system operat es dur ing a power failure then master station number 1 must be equipped with a BBU. If a second master station is provided on the system then it should also be equipped with a BBU to ensure access to t he exter nal lines connected to the second master stat ion in the event of power failure.

Note: Stations without battery back-up are not operational during a

power failure.

Page 44

Hardware Installat ion

Page 3-20

The BBU is contained in one wall mounted plastic case (size 16 cm x 20 cm) and is connected in series between the system bus wall socket and the station.

• The cable connection from the BBU to the st ation is 1.5 metres and

is factory fitted to the BBU.

• The BBU is connected to the wall socket using the same 6-wire

cable used to connect the station to t he BUS: this cable is part of the station assembly.

The BBU has one printed board equipped with:

1. Sealed lead acid battery, voltage 6V and capacity 1.2 Ah. The

battery is shipped fully charged.

2. Circuitry for battery charging and discharge control: the battery lasts

for about two hours in normal operation and takes about 13 hours to fully re-charge.

3. One 2AG style fuse [F1] of 0.5A, 250V to prot ect the battery

output

4. One jump er link [CN3] to disconnect the battery during transport

and storage:

• 2-3: Batt er y disconnected (factory setting)

• 1-2: Batt er y connected (o per ational condition)

5. Two-colour LED [L1] to indicate the operational status:

• green for mains operation,

• red for battery operation

wall socket

plu

pack

1.5 m cable

ABC DEF

GHI JKL MNO

PQRS TU V WXYZ

BBU

2.5 m cable

Page 45

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-21

6. Two RJ12 connector s:

• [CN1] entry of the BUS cable plug from the system bus

wallsocket

• [CN2] 2.5 m cable to the station - factory fitted.

Installation and Connection

1. Wall mount the BBU with in 2.5 m of the wall soc ket and 1.5 m of

the station.

Note: The case cannot be opened without a tool. The tool can be a screwdriver used to push the latch on the front side (see figure), releasing the upper shell to rotate to vertical position. When wall mounting the BBU ensure that there is enough space left under the unit to allow insertion of a tool to open the case.

0.5A

Battery 6V, 1.2Ah

CN1

CN2

To Station From Wall Socket

123

CN3

1-2 Battery C o nnected Operational condition

2-3 Battery Disconnected Factory setting For transport and storage

Mounting Template

142.0 mm

rotate to open

battery

Sockets

Push to unlock cover

Ensure enough space is left under the BBU to insert a tool to open the case

Page 46

Hardware Installat ion

Page 3-22

1. Open the BBU case and swap the jumper CN3 from position 2-3 to

position 1-2: the LED should light steadily red. Close the case, taking care that the cable connected to CN2 passes through the small circular opening on the front side of BBU. If the LED does not light red then the battery voltage is low (below

5.6 Volts) and needs to be charged for about 13 hours before operat ion. Cont inue with steps 3 and 4 to begin charging the battery.

2. Connect the cable of the BBU to the station: if the batter y is charged

t h en the sta tion will p ower up.

3. Connect the bus cable coming from the wall-socket to CN1: the

LED should light stea dily g re en.

4. The BBU is n ow correctly installed.

Analogue Facilities Unit (AFU)

Wall Installation of AFU

Install the AFU near the mains outlet. The AFU can be fastened to the wall with 5 mm diameter screws. These are supplied with the system.

130.0 mm

Mounting Template

FRONT VIEW

AC/DC Adaptor

Extension A

Extension B

Bus Door unlock

Sliding Cover

Page 47

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-23

Connection o f Internal BUS Cable

Open the sliding cover to access the internal socket.

• Plug the 6-wire AFU Bus Cord into this socket.

Connection o f Analogue Terminals (cordless, fax, answering machines etc)

To Connect Using RJ12 Jacks:

• Close the sliding cover.

• Connect the telephone(s) using the two modular RJ12 jacks.

The extension int er faces are equipped with internal protection against power surges. However, for increased safety in t he case o f outdoor installations, it is advisable to use specific protection devices (eg. gas dischargers).

Connection o f AFU Plugpack

• Close the cover (this is most important) .

• Insert the power cord of the AFU plugpack (supplied with a four pin

plug) into the po wer connector socket on the front left-hand side of the AFU.

IMPORTANT NOTE: When connectin g t h e AFU plugpack to t h e mains, you have five seconds to start-up the initial configuration (or to re-start a new configuration). Refer to System initialisation AFU Numbering.

AFU Fax Switch

i+ AFU only

Note: The i+ AFU has not been formally released by Telstra at the

time of publication.

Th e AFU ha s fax switch functiona lity that allow s inter- working between an answering machine and fax machine. If a call routed t o the answering machine is a fax call then the AFU detects that t he call is a fax call and automatically transfers the call to the fax machine.

Page 48

Hardware Installat ion

Page 3-24

This feature would typically be used when the office is unattended. Voice calls ar e r ecorded on the answering machine and fax calls are transferred to the fax machine.

• The answering machine is connected to AFU extension A.

• The fax machine is connected to AFU extension B.

To programme the system for Fax switch operation refer to I nst allation Programming - 13i D evic es (Fax, Answerin g Machine, D oor Stat ion ).

Door Station

• Remove the screw from the top of the door station.

• Remove the rear c over by hinging out and dow n.

Door Station / External pagin

connected to extension B

AFU 749/ 8

RJ-12 Socket 749/38

Door Station 749/4

90.0 mm

From AFU

Wall Mounting Template

Door Station Terminal Block Wirin

Page 49

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-25

• Feed the cable fr om the AFU through the hole in t he rear cover and

mount the cover to the wall.

• Terminate the cable to t he o utside terminals of the terminal block -

pola rity is unimp ortan t.

• Attach the front assembly to t he rear cover and replace the top

retaining s cr ew.

To programme the system for Door station operation refer to In stallat ion Pro gr amming - 12 i Doo r St atio n (Day / Night) an d 13i Devices (Fax, Answering Machine, Door Station).

Door Unlock

Th e door unlock facility is pr ovided u sing th e follo wing additiona l equipment:

• Telstra Door Unlock Interface (727 / 29)

• Plug Pack (749 / 40 AFU Plugpack) to power t he Telstra Doo r

Unlock Interface

Installation

• Cut the connecto r from the Plugpack and remove 25 mm from the

out er sheat h.

• Strip 10 mm of insulation from the red and green wires of the

Plugpack , join together and connect t o the red (+) wire of the Door unlock Interface Unit.

• Strip 10 mm of in sulatio n from the bro wn and yellow wires of the

Plugpack , jo in together and connect t o t he black (-) wire of the

Red Black

White Blue Green Orange

SD22127

Door Unlock Interface 727 / 29

1 2 3

FRONT VIEW

Sliding Cover

To door unlock mechanism

Blue 0V

White 5V

Red+

Black -

Oran

e -

not connected Green -

not connected

Red / Green

Brown / Yellow

Power Pack 749/40

Telstra

Responsibilit

Customer

Responsibilit

Safety Warning: The wiringbetween the Door Unlock Interface contacts and the door mechanismmust not share the same cable as the door station or an

other

AFU 749 / 8

Page 50

Hardware Installat ion

Page 3-26

Door unlock Interface Unit.

• Connect the white (5V) and blue (0V) wires of the Door Unlock

Interface Unit to the AFU door unlock terminals as per the diagram. Note that the connections are polarity sensitive.

• The orange and green wires for the Door Unlock Interface Unit are

not used for this application.

After installation the correct o per ation of the door unlock interface can be tested.

When the door unlock is idle (not oper ated):

• The Door Unlock Interface LED is OFF.

• The output between contacts 2 - 3 is open.

• The output between contact s 1- 3 is short .

When the door unlock is activated:

• The Door Unlock Inter face LED turns on and stays on for the

duratio n specified in syst em p rogra mming.

• The output between contacts 2 - 3 is short for the duration specified

in syst em prog ra mmin g.

• The output between contacts 1-3 is open for the duration specified

in syst em prog ra mmin g.

To programme the len gth of time the door unloc k opens re fer to In stallat ion Pro gr amming - 15 i Time r D oor Open er .

External Paging

Note: The external paging interface has not been formally released by

Telstra at the t ime of publication

The external paging interface connects to the AFU in the same manner as for the door stat ion.

There can only be one door st ation or external paging int er face connected to the system.

The external paging interface must be connected to an ACA (formally Austel) compliant paging un it.

• Remove the screw from the top of the external paging unit.

• Remove the rear c over by hinging out and dow n.

Page 51

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-27

• Feed the cable fr om the AFU and the cable to the external paging

system through the hole in the rear cover and mount the cover t o the wall.

• Terminate the cable from the AFU to the outside terminals of the

t er min al bloc k - polarity is unimp ortan t.

• Terminate the cable to t he external paging system to the inner

t er min als of the terminal block - polarity is unimp ortan t.

• Make a test exter nal paging call and adjust the output level pot as

required.

• Attach the front assembly to t he rear cover and replace the top

retaining s cr ew.

To programme the system for external paging operation refer to In stallat ion Pro gr amming - 13 i Devices (Fa x, A nsw er ing Machine, Door Station).

To external

ging sy

stem

From AFU

Page 52

Hardware Installat ion

Page 3-28

System Initialisation

Cabling Check

• Ensure that the system bus is correctly cabled and terminat ed to t he

keystations and AFUs.

• Ensure that the external lines are correctly cabled and terminated to

the master stations.

• Ensure that the system options are co r r ectly cabled and terminated.

Station Numbering

• Switch on the plug-packs for each keystation.

• Connect the BUS and external line cords of the Mast er station to the

system bus and external line terminal sockets re spectively.

• Assign station number to the first master st ation.

• After p owering up the dis play will sho w:

Master =?

If this is not displayed, carry out a ‘Memory Clear’ operation, as described in the following pages.

• Press [DSS 1] and the station will become Mas ter station

number 1 .

• If the second Master is needed, repeat the four steps above, pressing

[DSS2] to designate Master station number 2.

• Start connecting the Standard stat ions, o ne at a time, giving each a

different identity. Do this by pr essing the appropr iate [DS S] key.

WARNING: If you allocate the same identity to more than one keystation, they will not work correctly. You will have to temporarily disconnect from th e Bu s th e keyst at io n you wi sh to h ave t hat identity, perform ‘Station Number Clear’ (as described in the following pages) on each of the other stations with the same identity, allocating them different identities, and then reconnect the original keystation. T he same operation m u st be carried ou t when ever you want to change a terminal identity.

Page 53

Hardware Installat ion

Commander i+ Product Service Manual - Iss ue 2 Page 3-29

Memory Cle ar

The memory of any keystation can be cleared from the keystation’s diagnost ic menu. I f you reset t he memory on master s tat ion 1 all syste m programmin g w ill be reset to the factory default values. If you re set the memory on standard keystations then the standard keystation’s personal sp eed d ial numbers will be cle ar ed .

There are two methods of entering diagnostic mode:

• Method 1

Fr om in stallat ion pr ogramming - 19i Keys tatio n Diagnost ics

• Method 2

By powering up the keystation while pressing the [i] key.

To clear the keystation memory:

• Dial 3 to st ep through the diagnostic menus until the following

display is s ho wn.

• Dial 2 to clear the keystation’s memory.

Station Number Clear

The station number of any keystat ion can be cleared from the keystation’s diagnost ic menu.

There are two methods of entering diagnostic mode:

• Method 1

Fr om in stallat ion pr ogramming - 19i Keys tatio n Diagnost ics

• Method 2

By powering up the keystation while pressing the [i] key.

To clear the keystation’s station number:

• Dial 3 to st ep through the diagnostic menus until the following

display is s ho wn.

• Dial 1 to clear the keystation’s station number.

1:NumClr 2:MemClr 3>

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Start-Up of the AFU (AFU Numbering)

It is necessary to assign an identity number to the AFU at the initial installation or whenever master station number 1 is replaced . This

identity number automatically assigns station numbers to t he analogue devices that connect to the AFU’s extensions. The AFU is initialised us ing a sta ndard to ne diallin g teleph on e connect ed to exten sio n A.

1. Plug a sta ndard tone dialling te lep h on e to exte nsion A.

2. Connect the AFU BUS cable to the System bus socket. Ensure that

Master station number 1 is already installed and has been assigned its station number (station 1).

3. Turn on the AFU plug-pack and observe the AFU LED.

The LED lights steadily for five seconds. If, after this time, it still lights steadily, then the AFU has been previously configured..

4. Turn off the AFU plug-pack to prepare for assigning a number to the AFU

The next four instructions (steps 5 to 8) m ust be completed within the initial five seconds after power-on.

5. Turn on the AFU plug-pack.

6. Lift the handset of the telephone connected to extension A.

7. Dial [*].

8. Replace the handset.

The above four steps (steps 5 to 8) clears the AFU memory (and the LED starts fl ashing) . T he AFU is now ready to receive its identity number.

9. Lift the handset of the telephone connected to extension A (no dialt on e will b e heard) a nd dial the approp riate one dig it iden tity number for the AFU (using the table on the next page). T his assigns the s tation nu mbers t o bo th extensio n port A and ext ension port B.

AFU Number Extension A Station

Number

Extension B Station

Number

19 *

20 #

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10. Replace the handset.

The LED lights steadily. The internal dial tone is heard when the handset is lifted.

11. To change the AFU identity number (from AFU 1 to AFU 2 or vice

versa), repeat steps 4 to 10 inclusive, as described above.

12. Switch the AFU power OFF then after 20 seconds t ur n t he po wer ON. This is to ensure co r r ect operation when connected to the Commander i+.

System Check

To t est that the installation is correct, perfor m an intercom call between the stat ions that ar e the greatest bus distance apart.

System Programming

Once you are sure that all the stations are in working order, it is possible to start the system configuration, as described in Chapter Four

- Pr ogramming.

System Programming Back-up

Sys tem progra mming must be ba cked -u p by transferring th e data to a se cond master st ation if pre sen t. This will allow t he sec on d master station to take co nt rol of the system in the event that the first master station is removed or powered do wn.

Sys tem progra mming b ack- up can be done by doing a Send Data tra nsfe r (refer Chapter Four System Pro gr amming) for stations o f the

Station 9 Station *

Station # Station 0

AFU 1 AFU 2

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sa me type. That is, Commander i to C ommand er i (phase 1 to phase 1) or C ommand er i+ to Comman der i+ (p has e 2 to p hase 2).

Note: Only Master stations of the same software version number

should perform the Send Data operation otherwise corrupted programming data may occur.

If the system has different versions of master stat ions then observe t he following procedure.

• Disconnect master station number 1 from the system.

• Wait approximately 20 seconds for the second master st ation to t ake

over the system control.

• En ter programme mode (fro m any s tatio n).

• Programme all customer data (eg, speed dial, barring, ring

assignments, number of lines, stat ions, AFU ports etc.) .

• Turn the power off

• Re-connect master st ation number 1.

• Power the system on.

Moving Office

The Commander i+ system allows user s to easily re-locate individual stations or the entire system to a different location without the need for diffic ult an d time co nsuming re -p rogra mmin g or re -w iring.

This is made possible by permanently storing the configuration of the system in the Ma ster stat ion using n on-volat ile memory( EEPROM).

If a user moves to a different office, all that is necessary is to unplug the station and take it to the new location. When plugged in at the new location, the keysta tion will r etain its original ident ity (ie. D SS key number), all of the programmed settings, the ten Personal Speed Dial numbers and also the One-Touch Speed Dial numbers stored for that keystation. T he othe r u sers on th e syst em will n ot notic e an y differe n ce in system (DSS) operation. When moving a Master station the excha nge conn ections will also need to be moved.

If the whole system is to be moved to a new office location, the two wire b us and t he perman ent p rog ra mmin g me mory en ables the sys tem simply to be picked up and plugged in at the new site with minimal effort.

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Chapter Four

Programming

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Chapter Four Programming

Overview

The configuration of the system is accessible from any connected keystation. The re ar e three levels of p rog ra mmin g a v ailable.

• USER P rogra mming - set s individ ual station op tions

• ADMINI STRATION Progra mming - sets s yst em options an d

features.

• INSTALLATION Programming - con figu re s the syste m.

For a full list of default p rogramming s ett ings , refe r to Appendix B, Factory Default Values.

Passwords

There are three passwo r ds for the three different levels of programming:

• USER Progra mmin g Default Value = 0000.

• ADMINISTRATION Progra mmin g De fault Value = 0000.

• INSTALLATION P rogra mming De fault Value = 6990.

The installation password can be used to also access t he administration programming.

If the USER password is forgotten, you can reset it to the factory default value by car r ying out the approp r iate Administration Programming procedure (07a User Password Reset). You can then dial a new user passwo rd via User Pr ogr amming (05u Password).

If the Administration pas sword is fo rg otten, then the installation pass word can be used to enter administration programming . Yo u can se t a ne w administ ra tion passwo rd us ing sub -me nu 08a Admin Password.

If the Installation password is lost, per for m a ‘memory clear ’ on master station 1. A ll pr ogramming informatio n will return to the factory default se ttings and will need to be re programmed.

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Programming Keys

The keys used during configuration are:

• [i]

Program key, used to enter the configuration mode, confirm menu opt ions taken and also to confirm selected items.

• [RLS]

Used as an escape key.

• [1 - #]

Keypad, us ed for dialling t elephone nu mbers, selecting stations fo r inte rc om c alls, selecting speed-dial numbers (0 - 30) and for entering numbers when in configuration mode. The * and # keys are used to scroll backwards and forwards through the main menu and submenus. They are also used in systems of more than eight stations, for making intercom calls to station numbers 10 and 12 respectively.

• [RECALL]

Used to insert Hookflash in repertory numbers.

• [REDIAL]

Used to insert Pause in repertory numbers.

Memory Cle ar

There are two methods of entering diagnostic mode:

• Method 1

Fr om in stallat ion pr ogramming - 19i Keys tatio n Diagnost ics

• Method 2

By powering up the keystation while pressing the [i] key.

To clear the keystation memory:

• Dial 3 to st ep through the diagnostic menus until the following

display is s ho wn.

• Dial 2 to clear the keystation’s memory.

1:NumClr 2:MemClr 3>

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Menus

If you press [i], the keystation is placed in configuration mode and the display shows the first menu (01: Repertory). With the [*] and [#] keys you can scroll backwards and forwards through the main menu items:

01: Repertory 02: Lock Enable/Disable 03: User 04: Admin 05: Install 06: Night Mode Enable/Disable.

Some items are programmable for both Day and Night modes, as indicated on the display (D/N). To progr am Night configuration, the system must be in Night mode during progr amming.

01: Repertory

Th is is the main menu in the configu ra tion mode. I t ena bles you to view the 30 sto r ed numbers (ten personal speed dial numbers followed by twenty system speed dial numbers) .

The Default setting is: Clear

• Press [i]

Th e number s tored in locatio n 01 is displayed.

• Use the [*] and [#] keys to scroll backwards and forwards in the

display of the 30 stored numbers. Alternatively you can go directly t o a specific location by dialling the two digit address (01 to 30)

• Press [RLS] t wice to exit the configuration mode.

02: Lock (Enable / Disable )

A keystation can be prevented from making all outside calls other than those numbers in the system speed dial or numbers in the common allowed number s list (07i) .

The Default setting is: Lock Disable

• Press [i] t wice

This causes the locking status of the keystation to change. If the keystation was already locked, the User, Admi nist rati on or I nst al la ti on password is required before the keystation is permitted to be unlocked.

You can exit this Main menu ite m by pressin g [ RLS] .

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03: User Programming

Th e follo wing programmin g procedur es are per tin ent only to the specific keystation on which you are operating. For full d etails on User

Programmin g r efer to t he System User Guide.

• Press [i] to access the User sub menus.

To scroll up and down the sub menus, use t he [*] and [#] keys. Alternatively, dial the sub menu number (01 - 06).

01u Personal Speed Dial Numbers

Each keystation can be programmed with up to ten ‘Personal Speed Dial’ numbers.

The Default setting is: No numbers stored

• Press [i] and the first stored number is displayed.

• Select th e desire d locat ion (0 1 - 10) by dialling th e numbe r or b y

using the [*] and [#] keys to scroll backwards and fo rwards.

• Press [i] to display the > Prompt .

• Dial the number to be st ored and confirm by pressing [i].

A pause can be stored by pressing [REDIAL]. A hookflash can be stored by pressing [RECALL].

02u One-Touch Speed Dial Numbers

Every DSS key except your own and any unused line key can be programmed to store a ‘One-Touch Speed Dial’ number.

The Default setting is: Clear

• Press [i] and the contents o f the first register [DSS1] is displayed.

• Select th e desire d locat ion (0 1 - 11) by dialling th e numbe r or b y

using the [*] and [#] keys to scroll backwards and fo rwards.

Note: Locations 01 through 08 correspond to [DSS1] to [DSS8];

locations 09 through 11 correspond to lines 2, 3 and 4.

• Press [i] to display the > Prompt .

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• Dial the number to be st ored and confirm by pressing [i].

03u Headset Enable/Disable

• Press [i] twice to enable (if disabled) or disable (if enabled) the

Headset oper ation.

The Default setting is: Disable

04u Paging Enable/Disable

• Press [i] twice to enable (if disabled) or disable (if enabled) the

receipt of paging calls.

The Default setting is: Enable

05u Password

The Default setting for the user password is: 0000

• Press [i] to display the > prompt.

• Dial the four digit current user password.

• Dial the new password and confirm by pressing [i].

• Press [RL S] t o exit from the User main menu.

06u Call Waiting Enable/Disable

• Press [i] twice to enable (if disabled) or disable (if enabled) the Call

Waiting setting.

The Default setting is: Enable

Note: It is not recommended to disable call waiting when single line

telephones are used as AFU extensions. Calls initiated from single line telephones will not receive busy tone when the called party is on another call. When call waiting is disabled by the called party they only receive visual indication of the incoming call.

Th is option is on ly available for th e Commander i+ syst em

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04: Administration Programming

The following procedures are to be undertaken by the System Administrat or, as access is only made available upon entry of the administration passwo rd . For fu ll details on A dminis tration Programmin g please refer to the System Us er Guide.

To Gain Access to the Administration Sub Menus:

• Press [i].

• Dial the four digit Administration password and press [i]. The first

su b men u is displayed .

If the password is incorrect, the Admin menu is displayed. Press [i] and re-enter the correct password or press [RLS] to exit.

• To scroll up and down the sub menus use the [*] and [#] keys.

Alternatively, dial the sub menu number.

01a Set Time

The Default setting is: Clear

• Press [i] to display the > prompt.

• Dial the time in twent y-four hour format, using four digits (two for

the hour followed by two for the minutes).

• Press [i] to c on firm the new time.

02a System Speed Dial

The Default setting is: Clear

A maximum of twenty system speed dial telephone numbers may be stor ed. These can be accessed by any station.

• Press [i] and the first stored number is displayed.

• Select th e desire d locat ion (1 1 - 30) by dialling th e numbe r or b y

using the [*] and [#] keys to scroll backwards and fo rwards.

• Press [i] to display the > prompt.

• Dial the number to be st ored and press [i] to confirm.

A pause can be stored by pressing [REDIAL]. A hookflash can be stored by pressing [RECALL].

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03a PSTN Line Access (Day/Night)

A PSTN line access status is allocated to each st ation, one for each available line. This procedure is to be carried out for bot h day and night modes of operation. T here ar e three line access status values:

0 Fully Restricted Access 1 Semi Restricted Access (incoming calls only) 2 No Restriction

The Default setting for all 4 lines, Day and Night is: 222222222222

• Press [i] and the line access restrictions programmed for line 01 are

displayed for each of the 12 extensions.

• Select th e desire d line (01 - 0 4) by dialling t he number or by using

the [*] and [#] keys to scroll backwards and forwards.

• Press [i] to display the > prompt.

• Dial the appropriate settings for the twelve stations for the selected

line number. You must enter a value for all twelve, even though there may be fewer stations connected t o the system.

• Press [i] to confirm the new setting.

Note: The system must be in night mode to programme the night

mode settings.

04a Station Call Barring Class (Day/Night)

Every station is assigned a call barr ing stat us. This operation is to be carried out for both day and night modes of operation. There are five call barring classes:

0 No Barring. 1 Barred only to ISD prefixes (04i). 2 Bar r ed to ISD pr efixes (04i), STD prefixes (05i), but specified

mobiles (06i) a nd co mmon allowed pr efixes (07i) ar e allowed.

3 Barr ed to ISD prefixes (06i) STD prefixes (05i) and mobile

prefixes (06i), but specified common allowed prefixes (07i) are allowed.

4 O nly specified common allowed prefixes (07i) are allowed.

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The Default setting for Day and Night at all twelve stations is: 0

• Press [i] and the Stat ion Class programmed for Station 1 is

displayed.

• Select th e desire d stat ion (0 1 - 12 ) by diallin g the numb er or by

using the [*] and [#] keys to scroll backwards and fo rwards.

• Press [i] to display the > prompt.

• Dial the appropriate call barring class for the selected station.

• Press [i] to confirm the setting.

Note: The system must be in night mode to programme the night

mode settings.

05a DSS Extension Display

Th is facility allow s you to allocate a stat ion n umber to a pa rticular D SS key and / or inte rc om number. N ormally, s tation 1 is alloc ated to [DSS1], station 2 to [ DS S 2] and so on, with station 12 allocated to the [#] intercom number.

The Default setting is: 123456789*0#- Stations 1 to 8 ar e assigned to [DSS1] to [DSS8] and stations 9, [*], 0 and [#] have intercom call numbers of 9, [*], 0 and [#] respectively.

Note: the intercom call number is determined by this programming.

• Press [i] to display the > prompt.

• Dial the DSS and Intercom Call Number allocations in station

number sequence.

You must enter all twelve DSS identifiers (1 - #), even though there may be fewer than twelve stations in the system.

• Press [i] t o confirm.

The station number retains the same value originally assigned at startup for each programming procedure (eg. the original station number will be used for programming the line access, station call barring, Door Station enabling and for resetting the user password). The intercom call number is changed accordingly.

Note 1: Station Number = Number originally assigned at start-up to

each terminal (keystation or AFU extension).

Note 2: Internal/Intercom Call Number = Number to be dialled to call

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the terminal (keystation or AFU extension).

Note 3: DSS = Key corresponding to the first 8 Internal/Intercom Call

Numbers.

06a Send Data

Th is sub menu is us ed to tr ans mit all sys tem dat a fr om the Master station number 1 to the second Master stat ion if equipped. This operat ion is for configuration backup only and can be initiated from any keystation. It takes 30 - 45 seconds to complete the process.

The Default setting is: Not Applicable

• Press [i] to initiate the sending of the data.

Note: Only Master stations of the same software version number

should perform this operation otherwise corrupted programming data may occur. The software version of the station can be checked from the diagnostic menu (19i).

07a User Password Reset

The user password for a particular keystation can be reset to t he default value.

The Default setting is: Not Applicable

• Press [i] to display the > prompt.

• Dial the original station number to be reset (1 - 8) .

• Press [i] t o confirm.

08a Admin Password

The administration password can be changed at any time.

The Default setting is: 0000

• Press [i] to display the > prompt.

• Dial the new four digit administration password.

• Press [i] t o confirm.

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09a Ring Mode PSTN (Day/Night)

The ring mode for the PSTN lines is set for each stat ion. There can be different ring modes for day and night modes of operation.

The Default setting for Day and Night is: 111111111111

• Press [i] and the Ring Mode programmed for line 1 is displayed.

• Select th e desire d line number ( 01 - 04) by dialling the number or by

using the [*] and [#] keys to scroll backwards and fo rwards.

• Press [i] to display the > Prompt .

• Dial the desired Ring Mode on the selected line, according to the

following options:

1. Immediate Ring

2. Delayed Ring (10 seconds)

3. Ring Excluded.

• Press [i] to confirm the Ring Mode.

WARNING: Be careful to avoid ring disabling or delaying for all

stations fo r the same line .

Note: The system must be in night mode to programme the night

mode settings.

10a Remote Report

Th is facility displays the date a nd time of th e last remot e main tena nce session. In addition, the number of remote maintenance sessions performed to date is also displayed

The Default setting for Remote Report is: Not Applicable.

Th e number of remote maintenan ce sessions is displayed. After approximately three seconds the display shows the t ime and date

of th e last remo te main tena nce se ssion.

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11a Serial Number

A remote maintenance serial number may be allocated t o the system by the Telstra Co mmander Remote Access Centre.

After app roxima tely thr ee second s the serial numb er will be displa yed.

The Default setting for Serial number is: Not Applicable.

12a Hold Reminder Time (Day / Night )

Th e length of time a call is on commo n hold or ex clu sive ho ld before the call rings back at the holding station is programmable. There can be different hold reminder times for day and night modes of operation.

There are four possible settings.

• Press [i] to display the > prompt

• Dial 1, 2, 3 or 4 t o select the hold reminder time

1 30 seconds 2 60 second 3 90 seconds 4 120 seconds

• Press [i] t o confirm.

The Default setting for hold reminder time, Day and Night is: 2 - 60 seconds.

Note: The system must be in night mode to programme the night

mode settings.

Th is option is on ly available for th e Commander i+ syst em

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05: Installation Programming

The following procedures can only be carried out after the installation password is entered.

To Gain Access to the Installation Sub Menus:

• Press [i]

• Dial the four digit Installation password and press [i] to confirm. The

first Inst allation sub menu is displayed

• To scroll up and down the sub menus use the [*] and [#] keys.

Alternatively, dial the sub menu number (01 - 19).

01i Number of Stations

The current number of master and standard keystations connected to the system is displayed. This does not include any standard tone telephone devices connected to AFUs.

The Default setting is: 8

To Change the Number of Stations:

• Press [i] to display the > prompt.

• Dial the number of stations assigned to DSS keys.

• Press [i] t o confirm.

If the number dialled is less than 8, all icons for any unassigned DSS Keys are deactivated. Conversely, if the number of assigned stations dialled is greater than the number of stations actually installed, then all icons for the excess DSS keys are act i vated.

02i Number of AFU Ports

The current number of AFU Ports connected to standard t one telephone devices is displayed.

The Default setting is: 4

To change the Number of AFU Ports:

• Press [i] to display the > prompt.

• Dial the number of AFUs ports

0 No AFU ports (No AFUs)

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2 Two AFU ports (1 AFU only) 4 Four AFU ports (2 AFUs)

• Press [i] t o confirm.

03i Number of External PSTN Lines

The current number of external PSTN lines connected to the system is displayed.

The Default setting is: 4

To change this number:

• Press [i] to display the > prompt.

• Dial the number of external lines connected to the system.

• Press [i] t o confirm.

The ma x imum number of simul t an e ou s co n versa t i ons on the system bus is 5 (4 external and 1 intercom, or 2 external and 3 intercom). The correct setting of External Lines is therefore important as each external line reduces the number of simultaneous intercom conversations.

04i Barred ISD Prefixes

Ten ISD and high charge information prefixes can be stored on the system. Any station that is assigned a Call Barring Class of 1, 2 or 3 will be ba rred from calling these pr efixe s ( n ote that C all Barring Class 4

only pe rmits calls to be ma de to c ommon allowed prefixes). Note: Station call barring class is assigned in administration

programming - 04a.

The Default prefixes are: 001, 14, 19, 0101, 0055, 009, *, 12

• Press [i] t o display the first stored ISD prefix.

• Select th e desire d I SD pr efix loc ation ( 01 - 1 0) by dialling th e

number or by using t he [*] and [#] keys to scroll backwards and forwards.

• Press [i] to display the > prompt.

• Dial the appropriate ISD pr efix for the selected location.

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Each prefix can be up to four digits.

• Press [i] to confirm the setting.

05i Barred STD Prefixes

Ten STD prefixes can be stored on the system. Any station that is as sign ed a Call Barring Cla ss of 2 o r 3 will be barred from c alling t h ese prefixes (note that Call Barring Class 4 only per mits calls to be made to common a llowed pre fixes ).

Note: Station call barring class is assigned in administration

programming - 04a.

The Default pref i xes are: 0

• Press [i] to display the first stor ed S TD prefix.

• Select th e desire d S TD pr efix loc ation ( 01 - 1 0) by dialling t he

number or by using t he [*] and [#] keys to scroll backwards and forwards.

• Press [i] to display the > prompt.

• Dial the appropriate STD pr efix for the selected location.

Each prefix can be up to four digits.

• Press [i] to confirm the setting.

06i Mobiles Prefixes

Ten Mobiles prefixes can be stored o n t he system. These prefixes are to be considered as barring prefixes for stat ions with a Call Barring Class 3, but allowed prefixes for stations with a Call Bar r ing Class 1 and 2.

Note: Station call barring class is assigned in administration

programming - 04a.

The Default prefixes are: 041, 018, 019, 015, 014, 017

• Press [i] to display the first stor ed Mobiles prefix.

• Select th e desire d Mobiles pr efix loc atio n (01 - 10) by d ialling the

number or by using t he [*] and [#] keys to scroll backwards and forwards.

• Press [i] to display the > prompt.

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• Dial the appropriate Mo biles prefix for the selected location.

Each prefix can be up to four digits.

• Press [i] to confirm the setting.

07i Common Allowed Prefixes

Eight Common Allowed prefixes can be stored on the system. These prefixes are to be co nsidered as the only allowed prefixes for stations with a Call Bar r ing Class 4, and allowed prefixes for stations with a Call Barring Class 1, 2 or 3.

Note: Station call barring class is assigned in administration

programming - 04a.

The Default prefixes are: 1800, 013, 13, 016, 1100

• Press [i] to d isplay the first st ored Common A llowed pre f ix .

• Select the desired Common Allowed prefix location (01 - 08) by

dialling th e numbe r or b y using the [ *] and [#] keys to scroll backwards and forwards.

• Press [i] to display the > prompt.

• Dial the appropriate Common Allowed prefix for the selected

location.

Each prefix can be up to four digits.

• Press [i] to confirm the setting.

Note: Already included in this table are the prefixes 000 and 1144.

These are ‘masked’ prefixes and cannot be modified.

08i PSTN Line Settings

The settings for each of the PSTN lines (maximum four) is required to be programmed.

The Default settings for all four lines are: 101100

• Press [i] to display the values of the settings for the first line.

• Select a line (01 - 0 4) by dialling t he number or by using the [* ] a nd

[#] keys to scroll backwards and forwards.

• Press [i] to display the > prompt.

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• Dial the appropriate digits for the selected line.

POS

MEANING

OPTIONS

1 Dial Mode 0 : Pulse 1 : Tone 2 Connect to 0 : Exchange 1 : PABX 3 Balance Impedance 0 : Long Line 1 : Short Line 4 Gain setting 0 : High 1 : Low 5

Parallel Station

①

0 : No detection 1 : Yes detection

6 Hook-Flash 0 : 110 ms/ 1 : 270 ms/ 2 : 450 ms/ 3 : 700

①

Select ‘1’ if a data te rminal o r fa x is in parallel with the ext ernal line. Th is will prevent t he Commander i/i+ sys tem from seiz ing the shar ed line whe n t he data terminal or fax is usin g the line.

• Press [i] to confirm the setting.

09i PABX Access Digit

Two single digit PABX access codes can be assigned.

The Default setting for both locations is: 0

• Press [i] to display the first of two PABX access digits.

• Select the desired access digit location (01 or 02) by dialling t he

number or by using t he [*] and [#] keys to scroll backwards and

forwards.

• Press [i] to display the > prompt.

• Dial the appropriate digit (any dial key digit) for the selected PABX

access digit.

• Press [i] to confirm the setting.

10i Music on Hold Source

There are three t ypes of sound that can be tr ansmitted on held PSTN lines; Simple Ton e ( I), Internal Music (M) and Ext er nal Music Source (E). The letter co r r esponding to the existing selection is displayed.

The Default setting is: 1 (Simple tone)

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• Press [i] to display the > prompt.

• Dial 1, 2 or 3 to select the desired type of Music on Hold.

1 Simple Tone 2 I nt er nal Music - 32 seconds of continuous digitised music 3 External Music S ource

• Press [i] to c on firm. The new setting will b e displayed.

If internal music is selected then the Music on Hold daughter board must be installed on Master station 1 for lines 1 and 2, and Master station 2 for lines 3 and 4.

Similarly, if external music source is selected then the ext ernal musi c source must be connected to Master station 1 for lines 1 and 2, and Master station 2 for lines 3 and 4.

11i Install Password

Th is sub me nu is us ed to c hange th e ins tallation passwo rd .

The Default setting is: 6990

• Press [i] to display the > prompt.

• Dial the new four digit installation password.

• Press [i] t o confirm.

If the installation password is forgotten then the master station 1 will need to be cleared to reset the password back to its factory def ault setting. All other programming will also be reset back to its factory default settings and will need to be reprogrammed.

12i Door Station (Day/Night)

The display shows which stations are able to receive calls from the Door S tation. The settings for all twelve stations are displayed. These can be different for Day and Night modes of operation.

The Default setting is: 111111111111 (Day and Night)

• Press [i] to display the > prompt.

• Dial one digit for each of the twelve stations (even though there may

not be twelve stat ions in the system), from station 1 through to

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Programming

Page 4-18

station 12.

0 = Disabled

1 = Enabled

• Press [i] to c on firm. The new settings will be displa yed.

Note: The system must be in night mode to programme the night

mode settings.

13i Devices (Fax, Answering Machine, Door Station)

This sub menu is used to define the AFU ports used for fax switch operat ion and the AFU ports used for connection of the Door Station / External Paging Interface The existing assignments, where appropriate, are displayed.

Note: The fax switch option requires the i+ AFU which has not been

formally released by Telstra at the time of publication.

The Default setting is: Not Applicable

• Press [i] to display the > prompt.

• Dial up to t hree characters, as per t he following table.

Press another digit (eg. ‘6’), to r egister a blank.

Station 9 Station *

Station # Station 0

AFU 1 AFU 2

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Character

Position

Meaning

Assignment of internal number

AFU 1

AFU 2

1 - F

FAX

2 - A

Answering Machin e

3 - D

Door Station / External Paging

• Press [i] to confirm. The new settings are displayed.

For setting fax switch operatio n t h e answ er ing machin e and facs imile machine must be connected t o the same AFU with the answering mac hine connected to ext ens ion A of th e AFU and the facsimile machine co nnected to extension B of the AFU. Door station / External paging interfaces must be connected to extension B of the AFU.

Example 1: To set up a fax switch on AFU 1 (only available on i+ AFU) and a door station on A FU 2 t hen th e follo wing is p rogra mmed;

FAD

Dialled

Displayed

Example 2: To set up only a door st ation / external paging interface on AFU 1 then the followin g is pr ogrammed;

FAD

Dialled 6 6

Displayed

14i Interdigit TimeOut

Th is is the time-out that de fines th e en d of dialling to th e outs ide line from a telephone set connected to an AFU. When this time has elapsed, (in case the external line is decadic) the external dialling is s topped and

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Programming

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the AFU becomes fully t ransparen t to the DT MF dialling fr om the telephone terminal. This can allow, for example, a continuation of outside DT MF dialling in tran sparent mode. Th e d isplay shows the current time-out in seconds (three digits).

The Default setting is: 010

• Press [i] to display the > prompt .

• Dial the desired timeout in seconds (you must enter three digits).

• Press [i] to c on firm. The lat est s etting will be dis pla yed.

15i Timer Door Opener

Th is is the time in terv al d ur ing whic h th e Door Un lock (Ope n er ) interface remains operational, after the Do or Unlock (Opener) command has been given. The display sho ws the current time interval in seconds (two digits), but the value is normally set to four or five seconds.

The Default setting is: 05

• Press [i] to display the > prompt.

• Dial the desired time interval in seconds (you must enter t wo digits).

• Press [i] to c on firm. The lat est s etting will be dis pla yed.

16i Type Door Opener

This setting is used to select the type of door unlock (o pener) interface used with the system. Only one type of door o p ener is available for the system and therefore this setting does not need t o be changed.

The Default setting is: 0 and should not be changed

• Press [i] to display the > prompt.

• Dial 0 for Commander i /i+ type only - do not change this setting.

• Press [i] to c on firm. The lat est s etting will be dis pla yed.

Setting 1 is only used in Europe.

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17i Data Connection

This setting is used when connecting ‘non-voice’ terminals to t he AFU interfaces. With such terminals (eg. Fax, modem) the DTMF Dialling is fully transparent from the outset (no interdigit timeout is set) and no intermediate tones are transmitted in case there are incoming calls o n other lines during a conversation.

The display shows which AFU terminals are categorised as ‘non-voice’ terminals. The settings for all four terminals are displayed.

The Default setting is: 0000

• Press [i] to display the > prompt.

• Dial one digit for each of the four terminals ( even though there may

not be four terminals in the system), from 9 through to #.

0 = Voice terminal 1 = Non-voice terminal

• Press [i] to c on firm. The lat est s etting will be dis pla yed.

18i AFU Software Version

The display shows the current version of the AFU software .

The Default setting is: Not Applicable.

19i Keystation Diagnostics

Diagnostics can be run on any keystation. During the test sequence, the keystation is isolated from the system bus. Entering this menu on Ma ster sta tion number 1 w ill re set the sys tem clock.

Note: Ano ther way to ru n D iagnostics is by pressing [i] and

connecting the system bus line cord.

The Default setting is: Not Applicable

• Press [i] to display the start-up co ndition of the test sequence.

Whilst the keystation is in diagnostics mode, the LED will light with two colours simultaneously (red and green).

There are six display menus that comprise the Keystation Diagnostic Test Sequence.

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To Test Displays and Keyboard Keys:

• Dial 1 to test the Display and Icons.

All Icons and segments are activated for about two seconds.

• Dial 2 to t est the keyboard. Dial every key on the keyboard. Each

key pressed is shown with a corresponding character on the Display.

• Press [i].

The character ‘p’ is shown for a few seconds, after which the

diagnostic menu is re-displayed.

• Dial 3 to go to the next diagnostic menu or press [RLS] to exit from

the Diagnostic Test Sequence.

To Test Handset and Handsfree Microphones:

• Dial 1 to test the handset microphone.

The voice level is indicated by the number of squares shown on the

display.

• Dial 2 to t est the Handsfree microphone.

As above, the voice level is indicated by the number of squares

shown on the display.

• Press [i] t o return to t he original display.

• Dial 3 to go to the next diagnostic menu or press [RLS] to exit from

the Diagnostic Test Sequence.

To Test Speaker and Music On Hold:

• Dial 1 to t est the Speaker with the current ringing melody.

• Dial 2 to test the Internal Music on Hold (MOH).

This menu selection appears only if you are performing this test on

a Master station.

• Dial 3 to go to the next diagnostic menu or press [RLS] to exit from

the Diagnostic Test Sequence.

To T est Bus Controller and Non Volatile Memory:

• Dial 1 to test the Bus controller

Bus Free Bus controller OK

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At least one of the other stations on the bus is a master station.

Bus Free Bus Controller OK

There is no other station on the bus that is a master station.

Bu s Malfunctio n Bu s Contro ller faulty.

• Dial 2 to test th e internal non v olat ile memory ( EEPROM)

Memory status, station type and station number are displayed. For example, OK Master 1 for a master station number 1 or OK basic 3 for standard st ation number 3.

Memory Status OK - inte rnal memory OK . Cle ar - all pr ogramming in t h e stat ion is factory d efault. NOK - memory error.

• Dial 3 to go to the next diagnostic menu or press [RLS] to exit from

the Diagnostic Test Sequence.

To Clear the Station Number and Reset Non Volatile Memory:

• Dial 1 to clear the station number.

The new station number will be requested when you exit the test phase.

• Dial 2 to r eset t he internal non v olatile memo ry EEPROM and

recover the default configuration. For a standard station, only the perso nal s pe ed dial numb er s will b e cleare d.

• Dial 3 to go to the next menu or press [RLS] to exit from the

Diagnostic Test Seq u ence

To Display Station Software Version :

Th is display men u d isplays the stat ion so ftware version.

• Dial 3 to return to the first Diagnostic menu or press [RLS] to exit

from the Diagnostic Test Sequence.

20i Help Desk ID

Th is facility allow s the phone number of the Te lstra Commander Re mote Acces s Centr e to be ente re d. . This permits the Command er i+ system to automatically answer incoming calls from the Telstra Commander Remote Access Centr e.

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Programming

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Note: The ability for the Commander i+ to automatically answer calls from the Telstra Commander Remote Access Centre is currently not available.

The Default setting is: Clear

• Press [i] to display the > prompt.

• Dial the phone number of the Telstra Commander Remote Access

Centre.

The phone number can display the wild card character ‘*’. The wild card character matches any single digit in the number thus allowing a range of line numbers to be used for calling into the system.

• Press [i] to confirm the number.

06: Night Status (Enable/Disable )

The Night Status allows one system to have a different set of call distribution and station configuration for night-time operat ion. It is generally used for after hours o p er ation, or whenever the office is not staffed. The current setting is displayed.

The Default setting is: Night Disable (or Day mode)

• Press [i] to enable/disable Night St atus.

A password is required. It can be the User, Administration or Installation password.

• Dial a four digit password.

• Press [i] to c on firm c hange of st atus. The latest stat us will be

displayed.

• Press [RLS] to exit this main menu it em.

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AFU Programming Summary

For every AFU you may modify a number of items. These are under the contro l of the Command er i+ Administration and Installat ion configuration menu s, and ar e liste d belo w. Fo r fu ll details on the pro gr amming procedures and default values, refe r to Ad min istratio n Programming and Inst allation Pr ogr amming in this manual. The items mar ked ‘Day / Night’ are to be configured for bot h Day and Night modes of operation.

Administration Menu

02a System Speed Dial T went y numbers, each with a maximum of 24 digits.

03a Line Access (Day / Night)

Unrestricted, Semi-Restricted (incoming calls only), Restricted

04a Stat ion Class (Day / Night)

No Barring (Class 0), Barring (Class 1 - 4)

05a DSS Assign the station number (9, 0, *, #) to the DSS keys or to other

intercom n umbers

09a Ring Mode (Day / Night)

Immediate Ring, Delayed Ring (10 seconds), Ring Excluded.

Installation Menu

02i Number of AFU ports Sets the number of AFU ports (2 per AFU).

12i Door Station (Day / Night)

Enable or Disable incoming calls from the Door S tation.

13i Devices Assign the AFU ports for fax / answering machine switch operation

and / or door stat ion operation.

14i Int er digit Time -O ut Sets the interdigit time-out to stop external diallin g when th e

external line is decadic (maximum 999 seconds).

15i Timer Door Opener Sets the durat ion of the door-opener signal (maximum 99 seconds).

17i Data Connec tions This set ting allow s for no-tones / no-interrupt ions communication

from non-vo ice terminals (eg. Fax, modems).

18i AFU S oftware This sett ing allows fo r no-tones / no- interruptions communication

from non-vo ice terminals (eg. Fax, modems).

Page 83

Page 84

Chapter Five

Commander Customer Training

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Commander i+ Product Service Manual - Iss ue 2 Page 5-1

Chapter Five Commander User Training Strategy

Background

Commander user tr aining has been a service strategy deployed by Telstra to cr eate value to the customer on purchasing their system. Traditionally this training has been delivered by customer trainers either on site or in a classroom environment for larger Commander systems and by technicians for the smaller systems.

In 1993 research conducted by Telstra, revealed that the cust omers wa nt th eir staff to be able t o wo rk th e sys tem immediate ly after installation, T hey only wanted 15-30 minutes training which covere d the basic facilit ies of the ph on e. Te chnician s were considered by t h e customer, as the ideal person to sho w customers how to use their system. Training in dividually o r in small groups on the ir p re mises were se en a s mo re convenien t for o ur custo mer s. Cust omers were willin g to pay for any additional training required after that .

The launch of the Commander NT in 1996 saw the Technicians conducting basic user and system administrator training to both Commercial and Corporate customers. Because o f the Co mmander i+ simplicity, this was expanded to cover all aspects of custo mer training on the Commander i+ keysystem and peripheral equipment.

Strategy

Commander custo mer tr aining is designed to enable the customer to be able to use their Commander system from the time of installation. The customer training p olicy o utline d w ill support the Commander strategy of the system being easy to use, confirm the customer's buying decision, give added value to Commander, provide bu s ines s be nefits t o the customer and also encourage usage of Telstra's network.

Tech nicians and /or Custo mer trainers (wh er e available) w ill pro v ide tailor made customer training packages according to the cust omers requir emen ts o n comp lex Commander CPE while Field Technicians only will provide th e to tal customer training package for the Commander i.

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Customer Training

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Commander i+ User Training Policy

Installation

At t he time of in stallat ion a user tr aining sessio n will be conducted by the technician to ensure the cust omer can use their Commander i+ system afte r inst allation. T he cus tome r w ill be given free "basic" user t ra ining as out lined in this document .

Post Initial Training Support

Any queries relating to t he Commander user training can be referred to the Telstra Commander Remote Access Centre - 1800 809 882,

Basic Customer Training Comparison fo r NT & i Commander CPE

NT132 & NT40

Core System

i408

Core System

System

Admin

Training

Approx. 45 min.

Us ing the System Administ ra tion Manual guide the system administrator t hrough programmin g. Giv e as much hands on t raining as possible.

Approx 20 mins.

Us ing the System Administ ra tion Manual guide the system administrator t hrough programmin g. Giv e as much hands on t raining as possible.

Train the System

Admin to train

end users

Approx 20 minutes

Use the keystation feature card and user card as the familia risatio n t emplate.

In clusive in time alloc atio n for Syst em Administration Tr ainin g

End

User

Tra ining

Approx 5 minutes per user

Use the keystat i on f eature ca rd and user c ard as the familiaris ation template. Give a s much hands on training as poss ible.

Approx 5 minutes per user

Use t he Quick Ref erence Card as the familiarisation templa te. Give as much hands on tr aining as poss i ble.

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System Administrator Training

Core System Administrator Training

• Outline the role an d r esponsibilit ies of the System Administ ra tor.

• Passwords ⇒ demonstr ate the method o f accessing Administrator

programming.

⇒ demonstrate the method of entering and exiting the Administrator

programmin g mode.

⇒ changing the System Administration Passwor d ⇒ how to r eset user password

• Enter into the ADMIN program ⇒ show th e p rogra mming cate gories ava ilable. ⇒ how to change time settings ⇒ sho w example of setting up speed dial ⇒ ho w to init iate st atio n call baring ( class of s er vice) ⇒ E xchange line ring assignments ⇒ night service activation / deactivation

Note Give the system administrator as much hands on as is possible

in the given time wind ow. A lso allow time fo r q uestions regarding progra mming and th e System Administ ra tion manual.

Training the System Administrator t o coach terminal users

Us ing the key sta tion featu re card and us er card as the familiarisation t emplate and :

• demonstrate the different ICONS

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• explain and demonstrate RING T YP E S and RING VOLUMES

• demo n strate the meth ods of ma king o utgoin g calls

• demo n strate met ho ds of answering inco ming calls

• explain and demonstrate HOLD and EXCLUSIVE HOLD.

• demonstrate TRANSFER of calls by various means.

• demo n strate HAN DS FREE facility.

• demonstrate using SYSTEM SPEED DIAL and how to programme

PERSONAL SPEED DIAL

• demonstrate how to pr ogram information under feature keys

Customer ‘End User’ Training

As you commission each extension , where the end users are available, show them the key station user guide and feature card. Cover how t o:

• make and receive Internal and External calls

• put a call on Hold and Transfer calls.

Encourage them to go to their System Administrator for other details. Th e en d u ser familiarisation can be do n e in groups o f up to 5 (Optional.

Depends on the installation required). Hand out the Commander i+ Support Centre car d and ensure the

System Administrator understands fault reporting and inquiry process with the Telstra Commander Remote Access Centre.

Ensure customer ‘end users’ report all faults or enquires to t he customer's System Administrator.

Additional Customer Training

Additional Commander user training (including country areas) requested by the customer can be done by the on-site technician at FFS rates.

Additional customer training post installation should be arranged by the customer by contacting the Telstra Commander Remote Access Centre on FREECALL 1800 809 882 or FREEFAX 1800 044 113.

Page 89

Chapter Six

Maintenance and

Troubleshooting

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Commander i+ Product Service Manual - Iss ue 2 Page 6-1

Chapter Six Maintenance and Troubleshooting

Introduction

This chapter provides the information necessary to maintain and tro u bleshoot the Commander i+ key stations and systems.

Keystations

Symptom Likely Causes

Station does not power up (blank displays, keyboard not operational).

Faulty plugpack or broken connection to the plugpack.

• Check the plugpack wir ing and output

voltage (8-16 V depending on the mains voltage).

Stat ion displays stat ion numb er on ly (e g Basic: 4).

No connection to the bus.

• Check the six wir e bus cord , bus w ir ing

and terminat ion .

• Check that the master station is connected

to the bus and is operating.

Stat ion shows incorrect characters o n t he display eg II:QQ instead of HH: MM.

Incorrect resistor termination on station or bus wiring incorrect.

• Check the station’s resisto r termination.

• Check the system bus cabling meets the

wiring rules.

After assigning a st ation number on a standard stat ion (station initialisation), station show s blank display.

Stat ion number has been already used by another st ation.

• Clear the station number and renumber the

station.

Number of statio n s specified in Install men u (01i No. Stations) is less than a ctual nu mber of keystations connected.

• Re-programme 01i No. Stat ions

Stat ion exceeds specified wiring limits.

• Check the wiring rules.

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Trouble Shooting & Maintenance

Page 6-2

Symptom Likely Causes

Sta ndard stat ion originally s ho ws n o display, but when unplugged and plugged back in display comes back. Noisy on inter nal paging. Can not d ial anot her station.

Stat ion number has been already used by other s tation.

• Clear the station number and renumber the

station.

Icons on second master show different icons when all stations are in idle mo de. Upper display shows HH:MM instead of real time.

Second master assigned as Master st ation number 1 .

• Clear the station number and renumber the

station.

Exchange Lines

Symptom Likely Causes

Busy tone when a line is selected. Line icon flashes o nce and then clears.

Line not connected.

• Check the 8-wire line cords and exchange

line wir ing.

• Check that lines 1 and 2 are connected to

mas ter station number 1. Check that lines 3 and 4 are connected to mas ter station number 2.

Busy tone when a line is selected. No handse t ico n displayed.

Line not programmed in Install menu 03 i (N o. Lines:)

• Check system programmin g for Ins tall

menu 03i ( No. Lines)

AFU

Symptom Likely Causes

AFU green LED does not stop flashing afte r initialisa tion pr ocedure

Standard telephone is not DTMF (tone) dialling.

• Connect tone dialling telephone t o the

AFU.

Standard telephone is connected to port B of AFU.

• Connect telephone to po r t A.

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Trouble Shooting & Maintenance

Commander i+ Product Service Manual - Iss ue 2 Page - 6-3

Symptom Likely Causes

AFU is not connected to system bus.

• Check 6-wire bus cord, bus wiring and

termination.

Analog station connected to AFU selects a line after d ialling 0 but the lin e is noisy.

Two AFUs in th e syst em initia lised with th e sa me AFU numbe r (eg “1”) .

• Re-initialise the second AFU and reassign

the AFU number to 2.

AFU LED lights steadily, but no dial tone present on the analog stat ion connected.

Number of AFU ports specified in Inst all menu (02i No. AFU ports) is less than actual number of ports wired. For example: Number of AFU ports is set to 2 while 2 AFUs are connected (should be set to 4 ports).

• Check the syste m pr ogramming 02i No.

AFU ports.

Master Station Replacement

MOH Card

If the master station is to be replaced then ensure that any music-onhold daught er bo ards insta lled in t h e master stat ions are re moved and then re-inserted into the replacement master station.

The presence of MOH cards can be tested in the Station Diagnostics (19i) for that station.

AFU Initialisation

If master station number 1 is being replaced then the AFUs should be fully re-initialised after the master station has been replaced. This includes t he po wer off / on sequence.

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Page 94

Appendix A

Installation Summary

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Commander i+ Product Service Manual - Issue 2 Page A - 1

Appendix A Installation Summary - Brief Reminder For

Successful Installation

Wiring

• The length of system bus wiring shall not exceed the length specified in this documen t.

• Cor re ct termina tions must be used.

Station Connection

• Ma ster sta tion number 1 sho uld b e initia lised fir st. Initially pro gr amming shou ld be left as default .

• Stat ion number is to be assigned for each keystation. If unsure of the station number or if concerned that two stat ions have the same station number, lift the handset on each station - the han dset icon will flash ne xt to the DSS key for that st atio n . An other way is to tempo ra rily d isconnect all master stat ions - standard stations would then blink their stat ion number (for example - Basic:

4). If the same station number is used for two st ations, then perform a Number Clear and assign the correct number.

• Once stations are pro per ly initialised, customise the system as per user needs.

• Check that exchange lines can be selected.

AFU connection

• In Install menu set number of ports (2 for one AFU, 4 for two AFUs).

• Connect AFU to the bus.

• Sta ndard tone dialling te lep h on e must be connecte d to port A of

AFU t o in itialise t h e AF U.

• Switch the AFU power ON and within 5 second:

• lift the handset.

• dial * (green LED is flashing).

• hang up (LED is now steady).

• Then:

• Press 1 for AFU number 1 (extensions 9 and * ) - first AFU.

• Press 2 for AFU number 2 (extensions 0 and #) - second AFU.

• Switch the AFU power OFF and then after 20 seconds turn the

power ON. This is to assure correct operation when connected to t h e Command er i+.

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Installation Summary

A - 2

Door Station Connection

• In 13i FAD of Install menu enter * in the third position for

connection to AFU number 1 or # in the third position for AFU number 2 .

• Connect the door station to Port B of the AFU.

• Test t he do or station by making and receiving a call to the door

station.

System Programming Back-Up

• Ba ck-up system pr ogramming data to a seco nd maste r statio n if

presen t. T his will allow th e second ma ster sta tion to take contr ol of the system in the event that the first master station is removed or powered down.

• If master stations are of the same software version then use the Send

Da ta fun ction (refer Cha pter Four System Programming ). That is, Commander i to C ommand er i (p has e 1 to phase 1) or Command er i+ to Comma nder i+ ( phase 2 to ph ase 2).

Note: Only Master stations of the same software version number

should perform the Send Data operation otherwise corrupted programming data may occur.

• If the system has different versions of master st ations then observe

the following procedure.

• Disconnect master station number 1 from the system.

• Wait approximately 20 seconds for t he seco nd master station to

take over the system control.

• En ter programme mode (fro m any s tatio n).

• Programme all customer data (eg, speed dial, barring, ring

assignments, number of lines, stat ions, AFU ports etc.) .

• Turn the power off.

• Re-connect master st ation number 1.

• Power the system on.

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Installation Summary

Commander i+ Product Service Manual - Iss ue 2 Page A - 3

Master 1

Standard 3

Standard 5

Standard 7 Standard 8

Master 2 / Standard 2

Standard 4

Standard 6

MDF

Commander i Configuration Diagram Location:

AFU AFU

AFU 1

AFU 2

Master st ation num ber 1 located within 60 metres of star centre

200 ohms on the end of ever

branch longer than 10 metres See Note 1

8 2 See Note 2

60 See Note 3 2

Master Station Number 1 Position

Termination

Max number of branches Min number of branches

lon

er than 10 metres

Max branch len

th Total sum of all branches Max number of units per

branch Max number of units

within 10 metres of star

- Maximum bus len

th: 200 metr es.

- Terminations: 100 ohms at ends of the bus onl

y (

2 te rminations only).

- No more than four ke

stations / AFUs within any 15

metre se

ment of cab l e.

- Master stations can be an

where

on the bus.

Master station number 1 located within 10 metres of star centre

200 ohms on the end of ever

branch longer than 10 metres See Note 1

9 2 See Note 2

150 Maximum 400 metres 2

Star Wiring Rules Extended Star

Bus Wiring Rules

Note 1: If two units are co nnected on a branch then only the end unit is terminated. Note 2: There must be at least two branches lon

er than 10 metres

Note 3: If there are 8 branches at 60 metres the total len

th is 480 m (8 x 60 m = 480 metres

)

Basic St ar

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Installation Summary

A - 4

Programming Summary Sheet

Administration Programming

02a - System Speed Dial 02a - Syst em Speed Dial

11 21 12 22 13 23 14 24 15 25 16 26 17 27 18 28 19 29 20 30

03a - PSTN Line Access

Day Night

Line Station Number Station Number

123456789*0#123456789*0#

(2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2)

1 2 3 4

0 - Fully restricted 1 - Semi restricted (incoming calls only) 2 - Unrestricted

04a - Station Call Barr ing Class

Day Night

Station Number Station Number

123456789*0#123456789*0#

(0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0) (0)

0 - No Barring 1 - Barred ISD 2 - Barred ISD,

STD

3 - Barred ISD, STD, mobiles

4 - Comm on Al l owed Numbers only

Default values are shown in brackets.

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Installation Summary

Commander i+ Product Service Manual - Iss ue 2 Page A - 5

05a - DSS Extension Display

Station Number

123456789*0#

09a - PSTN Ring mode

Day Night

Line Station Number Station Number

123456789*0#123456789*0#

(1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1)

1 2 3 4

1 - Immediate Ring 2 - Delayed Ring 3 - No Ring

12a Hold Reminder Tim e

(2)

1 - 30 seconds 3 - 90 seconds 2 - 60 seconds 4 - 120 seconds

Default values are shown in brackets.

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Installation Summary

A - 6

Installation programming

01i No. of Stati ons 02i No. of AFU ports 03i No. of PSTN Lines

(8) (4) (4)

Enter the number of keystations Enter the number of AFU ports Enter the number of PSTN li nes

04i Barred ISD

Prefixes

05i Barred STD

Prefixes

06i Mobile Prefixes 07i Common Allowed

Prefixes

1 (001) 1 (0) 1 (041) 1 (1800)

2 (14) 2 2 (018) 2 (013)

3 (19) 3 3 (019) 3 (13)

4 (0101) 4 4 (015) 4 (016)

5 ( 0055) 5 5 (014) 5 (1100)

6 ( 009) 6 6 (017) 6

7(*) 7 7 7

8 ( 12) 8 8 8

999

10 10 10

08i - PSTN Line Settings

Line Dial Mode Connection Balance Imp Gain Setting Parallel Stn Hook Flash

(1) (0) (1) (1) (0) (0)

0 - Pulse 0 - Direct 0 - Long 0 - High 0 - No detect 0 - 110 ms

1 - Tone 1 - PABX 1 - Short 1 - Low 1 - Yes detect 1 - 270 ms

2 - 450 ms 3 - 700 ms

Default values are shown in brackets.

Telstra Commander i+ Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual