Telstra Colombo User Manual
Telstra Colombo
Digital cordless phone
with integrated answering
machine
User Guide
This telephone has been designed for
ease of use. Please read the instructions
in (Getting started) and keep it handy for
future reference.
If you have any problems with your
phone, refer to the Help section of this
User Guide.
3
• Phonebook - lets you
store up to 100 names and
numbers for easy dialling.
• Calling Number Display*
- lets you see who’s calling.
Your phone stores details of
the last 10 callers in a Calls
list.
• Hands-free facility allows
you to talk to callers
without holding the
handset.
• Integrated Digital
Answering Machine
* IMPORTANT You need to
subscribe to Telstra’s Calling
Number Display service to
be able to see the caller’s
number or name when called,
or in the Missed and Received
Calls logs. See page 41 for
more details.
IMPORTANT
This equipment requires
electricity to work.
You will not be able to
make any telephone
calls when the power
fails. Alternative
arrangements shouldbe
made to access
emergency services in
times of power failure.
As a Digitally Enhanced
Cordless Telecommunications
(DECT) product, your Telstra
Colombo provides:
• Digital clarity
• Digital range
• Digital security
This User Guide provides you
with all the information you
need to get the most from
your phone. Before you make
your first call you will need
to set up your phone. Follow
the simple instructions on the
next few pages.
Some Telstra services such as
Message Bank® and Calling
Number Display may attract
feature and usage charges.
Please visit Telstra.com for
details.
Need help?
SHOULD YOU EXPERIENCE
ANY OPERATIONAL
DIFFICULTIES WITH YOUR
TELSTRA PRODUCT, PLEASE
CONTACT THE TECHELP
INFORMATION LINE 1300
369 193, OR CONTACT US
BY E-MAIL AT: tcpsupport@
ingrammicro.com.au.
You may also find assistance
in the Help section at the end
of this user guide.
Hearing aid?
Please note that the Telstra
Colombo works by sending
radio signals between the
base and handset. These
signals may interfere with
some hearing aids, causing a
humming noise.
Got everything?
The package contains the
following items:
• Telstra Colombo handset
• Telstra Colombo base unit
• AC power adapter
• Telephone line cord
• Telephone adaptor plug
• 2 NiMH batteries
• 1 User manual
• Wall mounting bracket
If you have purchased
a Telstra Colombo multi
handset pack you will also
have the following for each
additional handset:
• Telstra Colombo handset
• Telstra Colombo charger
• 2 x NiMH batteries
• AC power adaptor
(for the charger)
Introduction
To your Telstra Colombo Digital Cordless Phone
with Integrated Answering Machine
2
4 5
In this guide
Important safety instructions 8
Getting started 10
Location 10
Handset range 10
Signal strength 10
Which power adaptor? 11
Connecting up the base 11
Connecting the handset 12
Connecting multipacks 12
Battery low warning 12
Battery performance 13
Date and time 13
Set date and time manually 14
Getting to know your phone 14
Overview of your handset 15
Handset display 17
Overview of the base 18
Navigating the menu 19
Menu map 20
Using the phone 21
To make a call 21
To make a call by pre-dialling 21
To make a call by speed dial
(keypad 1 to 9) 21
Call from the phonebook 21
Call from the calls list 21
Answer a call 22
To adjust the volume 22
To mute the microphone 23
To end a call 23
To switch handset on/off 23
To call a second external number 23
Using multiple handsets 24
To call another handset: intercom 24
To transfer an external call to
another handset 24
To switch between an internal
and external call 25
To make a three way conference call 25
Personal settings 26
To set the ring volume 26
To set the ring melody 26
To set a group melody 26
To set the key tones on/off 27
To change the handset name 27
To set auto pick up answer 28
To set auto hang up 28
To set the display language 28
To set babysit mode on 29
To set the backlight on/off 29
To lock the keypad 29
Advanced settings 30
Call barring 30
To switch call barring on/off 30
Registration 31
To register a handset 31
To select a base 31
To unregister a handset 32
To set the PIN 32
To reset your Telstra Colombo 33
To turn intrusion on 33
Phonebook 34
To view and dial phonebook entries 34
To store an entry 34
Entering names 35
Character map 35
Enter a pause 35
To view an entry 36
To edit an entry 36
In this guide
6 7
To delete an entry 37
To delete all entries 37
To copy the phonebook to another
handset 37
To store a phonebook entry as a
speed dial number 38
To delete a speed dial number 38
Telstra network services 39
Messagebank® 39
Flashing Message Indicator (FMI) 39
Call Waiting 40
3-Way Chat 40
Calling Number Display 41
Calls List 41
To view the calls list 41
To dial from the calls list 42
To save a number from the calls list
to the phonebook 42
To delete a calls list entry 43
To delete entire calls list 43
To redial the last number 43
To view and dial a number in the
redial list 44
To copy a redial number to the
phonebook 44
To delete a redial list entry 44
To delete entire redial list 44
Clock & alarm 44
To set date and time 45
To set alarm 45
To set alarm melody 45
The answering machine 46
To switch the answering machine on/off 46
New message 46
To play messages 46
To delete all messages 47
To record a memo 47
Outgoing messages 48
Answer & Record 48
Answer Only 48
To set answer mode 48
To record an outgoing message 49
To delete a personalised outgoing
message 49
Ring delay 50
Remote access 50
To turn remote access on/off 51
Call screening 52
To interrupt at the handset 52
Switch handset call screening on/off 52
To access the answering machine
menu via the calls list 52
Memory full 53
Help 54
General Information 56
Replacing the handset batteries 56
Safety 56
Cleaning 57
Environmental 57
Telstra accessories and replacement items 58
How many telephones can you have? 58
Product warranty & Customer service 59
Wall mounting template 61
In this guide In this guide
8 9
Important safety instructions
When using your telephone equipment, basic
safety precautions should always be followed
to reduce the risk of fire, electric shock and
injury, including the following:
1 Read and understand all the instructions.
2 Follow all warnings and instructions
marked on the product.
3 Unplug this product from the wall outlet
before cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.
4 Do not use this product near water (for
example, near a bath tub, kitchen sink,
swimming pool).
5 Do not overload wall outlets and extension
cords as this can result in the risk of fire or
electric shock.
6 Unplug this product from the wall outlet
and contact TecHelp on 1300 369 193 under
the following conditions:
• When the power supply cord or plug is
damaged or frayed.
• If the product does not operate normally
by following the operating instructions.
• If the product has been dropped and the
outer casing has been damaged.
• If the product exhibits a distinct change in
performance.
7 Avoid using a telephone during an electrical
storm. There may be a remote risk of
electric shock from lightning.
8 Do not use the telephone to report a gas
leak in the vicinity of the leak.
9 Use only the supplied 550mAh NiMH (Nickel
Metal Hydride) batteries. The operation
periods for the handsets are only applicable
with the default battery capacities
10 The use of other battery types or non-
rechargeable batteries/primary cells
can be dangerous. These may cause
interference and/or unit damage. The
manufacturer will not be held liable
for damage arising from such non-
compliance.
11 Use only the AC power adaptors supplied
with this product. Please contact TecHelp
on 1300 369 193 for replacement adaptors.
12 Please note the correct polarity while
inserting the batteries.
13 Do not immerse batteries in water, do not
place in fire.
Important safety instructions
10 11
Getting started
WARNING
Do not place your Telstra Colombo in the
bathroom or other humid areas.
Location
You need to place your Telstra Colombo base
within 2 metres of the mains power socket
and telephone socket so that the cables will
reach.
Make sure it is at least 1 metre away
from other electrical appliances to avoid
interference. Your Telstra Colombo works by
sending radio signals between the handset
and base. The strength of the signal depends
on where you locate the base. Putting it as
high as possible ensures the best signal.
Handset range
The Telstra Colombo has a range of up to 300
metres outdoors when there is a clear line
of sight between the base and handset. Any
obstruction between the base and handset
will reduce the range significantly. With the
base indoors and handset either indoors or
outdoors, the range will normally be up to 50
metres. Thick stone walls can severely affect
the range.
Signal strength
The icon on your handset indicates when
you are in range. When out of range of the
base, the screen shows
SEARCHING
, the
icon flashes and the handset gives an out-ofrange warning tone every minute. This tone
is repeated until you move back into range.
The handset will automatically reconnect - to
the base when you move back in range. If you
move out of range during a call, the call will
be terminated.
IMPORTANT
The base must be plugged into the mains
power at all times. Do not connect the
telephone line cord into the wall socket until
the handset is fully charged. Only use the
power and telephone cables supplied with
the product.
Which power adaptor?
The power adaptor with a clear connector is
for the base unit and the power adaptor with
a red colour connector is for the charger unit
(multi-packs only).
Connecting up the base
Plug the mains power cable with clear
connector into the socket marked on the
underside of the base, plug the other end into
the mains power wall socket and switch the
power on.
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Getting started
12 13
Connecting the handset
1. Insert the 2 x AAA NiMH batteries
supplied into the handset. Then slide the
compartment cover into place.
2. Place the handset on the base to charge for
at least 24 hours. When the handset is fully
charged the
icon will indicate that it is
fully charged.
3. After 24 hours, plug the telephone line
cord from the base into the telephone wall
socket.
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Connecting multipacks
If you have purchased a multiple pack, this
process will need to be carried out for all
handsets and chargers
1. Plug the mains power cable with the red
connector into the socket marked
on
the underside of the charger.
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Battery low warning
If the icon flashes in the display, you will
need to recharge the handset before you can
use it again.
Battery performance
In ideal conditions, fully charged batteries
should give about 10 hours talk time or 100
hours standby time on a single charge.
Note that new batteries do not reach full
capacity until they have been in normal use
for several days.
To keep your batteries in the best condition,
leave the handset off the base for a few hours
at a time.
Running the batteries right down at least
once a week will help them last as long as
possible.
The charge capacity of rechargeable batteries
will reduce with time as they wear out,
giving the handset less talk/standby time.
Eventually they will need to be replaced.
Batteries and handset may become warm
during charging. This is normal.
Date and time
Providing you have subscribed to Telstra’s
Calling Number Display service, the date and
time is set automatically for all handsets
every time a call is received.
If you do not subscribe to Calling Number
Display you can set the date and time
manually.
Getting started Getting started
14 15
Set date and time manually
1. Press and scroll using to
CLOCK/
ALARM
. Pres s . Display shows
DATE &
TIME
, then press .
2. Enter the date using the format DD-MM e.g.
04-08 for 4th August.
3. Press
and enter the time using the 24
hour format HH-MM, e.g. 14-45 for 2.45pm.
4. Press to confirm or to return to
standby.
Your Telstra Colombo is now ready for use.
Getting started
Getting to know your phone
Overview of your handset
1. Earpiece
2. Menu/tick
Enter the main menu from
standby mode. Select the
function displayed on the
handset screen.
3. Handset hook
Engages with base when
wall mounting.
4. Navigation button UP
Enter the Calls List from
standby mode. Scroll
through menu options in
on-screen menu. Increase
the volume when on a call.
5. Talk/Recall
Answer an incoming call.
Initiate an outgoing call.
Access Recall whilst on a
call.
6. Navigation button
DOWN
Enter the Phonebook from
standby mode. Scroll
through menu options in
on-screen menu. Decrease
the volume when on a call.
7. Star button
Long press to lock and
unlock keypad in standby
mode.
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16 17
Getting to know your phone
8. Handsfree
Answer call in handsfree mode. Initiate an
outgoing call in handsfree mode. Switch
between normal and handsfree mode
whilst on a call.
9. Microphone
10. Redial/X
Enter the Redial list from standby mode.
Mutes the microphone during a call.
Return to the previous menu level.
11. Hangup
End a call. Returns to standby mode from
menu list. Long press in standby mode
turns handset ON or OFF.
12. Keypad
13. Hash button
Long press to silence ring for incoming
calls.
14. Int
For internal calls or call transfers with
multi handset packs.
15. 1-key
Long press to auto dial Telstra
MessageBank® or Telstra Home Messages
101®
16. 2-key
Long press to answer a Call Waiting call
during a call
17. 3-key
Long press to activate 3-Way Chat after
initiating a second call
Getting to know your phone
Handset display
Handset Battery Level
Displays the current power levels of
your handset battery.
In Use
Displayed when the line is in use and
fl ashes when there is an incoming call.
Missed Calls
Displayed when you have missed calls
and new number(s) in the Calls list.
Phonebook
Displayed when you are viewing the
phonebook list.
Answering machine
Displayed when the answering machine
is on. Flashes slowly when you have
new messages. Flashes quickly when
the memory is full.
Flashing Message Indicator (FMI)
Indicates new message on
MessageBank® or Telstra Home
Messages 101®.
Alarm
The alarm clock has been set.
Handsfree
Displayed when in handsfree mode.
Silent
Handset ringer is off/set to silent.
Signal
Steady when the handset is registered
and within range of the base. Flashes
when the handset is out of range or
searching for base.
OK
Press the key to select and confi rm
a setting or an option on screen.
UP and Down
Press to scroll through
the options in a menu, to open the
phonebook or calls list when in standby.
Back
Press to go back to the previous
menu option, to cancel an action or to
delete a character.
18 19
Getting to know your phone
Overview of the base
1. Page button
In standby, press to ring the handset(s).
Press and hold to enter registration mode
when registering handsets.
2. LED indicator
Flashes if you have received a new answering
machine message.
Getting to know your phone
Navigating the menu
The basic steps of navigating
through the menu and on-
screen options.
1. From the standby screen,
press
. The main menu
is opened.
2. Use the keys to
scroll through the menu.
3. Soft key options OK and
BACK
are displayed.
Press to select OK
and open a submenu or
validate an option.
4. Press
to select
BACK
and go back to previous
menu level, correct a
character or cancel an
action.
5. Press
to return to
standby.
If you do not press any
button on the handset for
15 seconds the display will
automatically return to
standby.
It will also return to standby
when the handset is placed
on the base or charger.
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