Telstra BIGPOND Wi?Fi 4g Advanced User Manual

FOR MORE INFORMATION

13 POND (13 7663)

bigpond.com

visit a telstra store or partner

gETTINg TO
kNOw yOuR

BIgPOND

®

wI‑FI

4g ADvANcED

Your BigPond® Wi-Fi 4G Advanced has
been tested to highest standards to
deliver you the best possible coverage
and speed experience on the network
without equal.

This guide will help you get connected

as quickly and as easily as possible.
It’ll guide you through installation
and run through all the handy extra
features that are included.

If all goes to plan you’ll be up and
running in no time.

LET’S gET THIS
SHOw ON THE ROAD

2

wHAT’S
INSIDE

03 Safety rst

05 Let’s get started

11 Getting connected

23 Using the LCD touchscreen

29 Using the Web Interface

38 Problem solving

44 Extra bits you should know

3

SAFETy
FIRST

Please read all the safety notices before using this
device.
Do not use the BigPond® Wi-Fi 4G Advanced near fuel
or chemicals or in any prescribed areas such as service
stations, reneries, hospitals, and aircraft. Obey all
warning signs where posted.

RADIO FREquENcy SAFETy INFORMATION

The BigPond® Wi-Fi 4G Advanced has an internal
antenna. For optimum performance with minimum
power consumption, do not shield the device or
cover with any object. Covering the antenna affects

signal quality, and may cause the BigPond

®

Wi-Fi
4G Advanced to operate at a higher power level than
needed, and may shorten battery life.

RADIO FREquENcy ENERgy

Your BigPond® Wi-Fi 4G Advanced is a low-power
radio transmitter and receiver. When switched on it
intermittently transmits radio frequency (RF) energy
(radio waves). The transmit power level is optimised
for best performance and automatically reduces
when there is good reception. Maximum power is
only used at the edge of network coverage so under
most circumstances, the power output is very low.

Under poor network conditions the BigPond

®

Wi-Fi 4G
Advanced transmits at a higher power, may get hot and
have signicantly shorter battery life.

4

DEcLARATION OF cONFORMITy —
MAXIMuM PERMISSIBLE EXPOSuRE

The BigPond® Wi-Fi 4G Advanced is designed to be
used at least 20 cm from the body. We declare that the
product detailed in this manual, and in combination
with our accessories, conforms with the essential
requirements of the Radio Communications Standard
(Electromagnetic IC Radiation Human Exposure)
2003 and the Australian Communications and Media
Authority Section 376 of the Telecommunications Act
1997 when used at a distance of not less than 20cm
from the body. The worst case SAR test result for 10g
tissue size measured at 10mm distance is 1.45mW/g.

ROHS DEcLARATION
(RESTRIcTION OF HAzARDOuS SuBSTANcES)

This device is compliant with the REACH Regulation
(Regulation EC No 1907/2006) and RoHS Directive
Recast (Directive 2011/65/EU). Batteries are compliant
with the Battery Directive (Directive 2006/66/EC).

N10947

5

LET’S gET
STARTED

yOuR PAckAgE cONTAINS THE FOLLOwINg:

•BigPond® Wi-Fi 4G Advanced device and battery

•This Getting Started Guide

•Micro USB charging cable

•Jump Boost cable

•AC adapter

yOu cAN ALSO PuRcHASE THE FOLLOwINg
AccESSORIES FOR yOuR DEvIcE:

•External antenna (MIMO Dual TS9 port) – improves
performance in areas with low signal strength. See
your local Telstra store or partner for assistance with
picking the best antenna option for you as well as
help with installation.
Information on accessories is available at:
http://www.netgear.com/telstraaccessories

yOu cAN uSE yOuR BIgPOND® wI‑FI
4g ADvANcED wITH THESE OPERATINg
SySTEMS:

•Windows® 8 (32/64-bit)
( Windows® RT is not compatible for initial activation)

•Windows

®

7 (32/64-bit)

•Windows Vista

®

(SP2 32/64-bit)

•Windows XP (SP3, Media Centre Editions 32/64-bit)

•Mac OS

®

X 10.6 or later

6

MAkE A NOTE OF
yOuR BIgPOND®
DETAILS

Your username and password have been emailed
to you, however you may want to note these details
below for easy reference.

EMAIL ADDRESS

Remember, your email address is your
[e-mail]

It’s a good idea to protect yourself by writing down a
reminder, rather than your actual password.

PASSwORD

7

1 LCD touchscreen

Resistive touch screen with options to manage device
settings, data connection, and Wi-Fi network usage.

2 Status LED

Shows data connection status

• Ready (slow blue blink)

• Transferring data (double blue blink)

• Not ready (slow amber blink)

3 Power key

•Turn the device on or off — Press the key for a few
seconds. The LED blinks blue when the device is ready.

•Wake the device and Wi-Fi radio — Press and quickly
release the Power key.

4 SIM slot

See page11.

yOuR BIgPOND®
wI‑FI 4g ADvANcED

7

2

3

1

4

8

5

8

6

8

5 AC adapter / Micro USB port

Recharge the battery faster by using the adapter.
(See page21.)

6 Device status icons

Icons on the top row of the screen indicate device and
network status. See page9 for details.

7 Con guration / status elements

8 External antenna ports

Connections for an optional MIMO Dual TS9 port
antenna, which is available from your retailer.
Connect the antenna carefully to avoid damage to
your device (see page41 for instructions).

Data usage — Tap to view details
(page23).

Devices — Shows number of connected
devices. Tap to view device details
(page24).

Wi-Fi — Lit when on. Tap to con gure Wi-Fi
settings (page24).

Settings — Tap to con gure device settings
(page 14).

9

IcONS

ICON DESCRIPTION

Signal
strength/
roaming

1 bar — low level
5 bars — excellent
Triangle — roaming (con­nected to a network other than
Telstra’s)

Network
type

4G and 4G CA (Carrier
Aggregation)

HSPA+ Dual-Carrier

3G

Alert Tap to view alerts.

GPS Continuous tracking or search-

ing for satellite  x. Glows while
searching / tracking.

Battery
level

Green — 26%-100% charged
Yellow — battery low
Red — critical
(Less than 10% charge)

Traf c Outline — Connected

Solid — Sending / receiving
None — Not connected

Hub Appears when docked in a hub

(sold separately).

10

quIck REFERENcE SEcTION

Web Interface
(home page)

http://m.home

Web Interface
Password

admin

Printed on the label under the
battery.

Default Main
Wi-Fi name and
password

Displayed on the LCD screen.

Tap Wi-Fi > Main Wi-Fi to view
or update.

Guest Wi-Fi name
and password

Displayed on the LCD screen
(when Guest Wi-Fi is enabled).

Tap Wi-Fi > Wi-Fi Pro les to
view or update.

Restore Defaults Tap Settings > Reset.

PC installation will be required
with username and password.

Enable/Disable
Dual-band Wi-Fi

Tap Wi-Fi > Wi-Fi Pro les to
select a suitable Wi-Fi pro le.

Jump charge
another device

Use the Jump Boost cable to
connect to another device, then
tap Settings > JumpBoost.

Update software Tap Settings > More > About,

then tap Software Updates.

11

1. INSERT BATTERy

Remove the back cover by lifting at the notch above
either external antenna port. Then insert the battery
as shown and replace the cover.

2. SIM

Your microSIM is already inserted and is designed
to operate with a BigPond® plan. However if you are
replacing the microSIM, remove the SIM slot cover,
then insert the microSIM card as shown below and
close the slot cover.

gETTINg
cONNEcTED

12

3. SwITcH DEvIcE ON

Press and hold the Power key for a few seconds to
turn on your BigPond® Wi-Fi 4G Advanced.

4. SEARcH FOR wIRELESS NETwORkS

Make sure your computer or other device has Wi-Fi
enabled and search for wireless networks. Refer to
your Wi-Fi enabled device’s manual for further details
on searching for wireless networks.

Mac users: Make sure AirPort is turned on

Important: The activation process can only
be completed on a computer with Windows8,
Windows7, WindowsXP, Vista or Mac OS X 10.6
and above.

Tablets (Windows RT, Android and iPad) or mobile
handsets can be used with this device once initial
activation is complete.

13

5. SELEcT SSID AND ENTER SEcuRITy kEy

•Select the Wi-Fi name displayed on the LCD of your
device, then click Connect.

•Type in the Wi-Fi password as it appears on the LCD
screen and click OK.

Note: You can modify the Main Wi-Fi or Guest Wi-Fi
names and passwords from the LCD touchscreen
(tap Wi-Fi > Main Wi-Fi or Wi-Fi > Wi-Fi Pro les), or the
web interface (device home page) at http://m.home.
See page24 for more details.