Telstra 8850 TRIPLE, 8850 TWIN User Manual
TELSTRA 8850
DECT CORDLESS PHONE WITH
INTEGRATED ANSWERING MACHINE
USER GUIDE
This telephone has been
designed for ease of use.
Please read the instructions
and keep it handy for future
reference. If you have any
problems with your phone,
refer to the Help section of
this User Guide.
This User Guide covers the
models:
Telstra 8850
Telstra 8850 TWIN
Telstra 8850 TRIPLE
Introduction
To your Telstra 8850 Digital Cordless Telephone with
Answering Machine
• Phonebook - lets you store up to 50
names and numbers for easy
dialling.
• Telstra’s Calling Number Display* lets you see who’s calling. Your
phone stores details of the last 10
callers in the Call list.
• Quick access to a range of Telstra
Network Services including Call
Waiting and Call Forward
Immediate.
• Answering machine, with up to 15
minutes digital recording time and
helpful voice prompts.
* IMPORTANT You need to subscribe to
Telstra’s Calling Number Display service
to be able to see the caller’s number or
IMPORTANT
This equipment requires
electricity to work. You will
not be able to make any
telephone calls when the
power fails. Alternative
arrangements should be made
to access emergency services
in times of power failure.
As a Digitally Enhanced Cordless
Telecommunications (DECT) product,
your Telstra 8850 provides:
• Digital clarity
• Digital range
• Digital security
name when called, or in the call list. See
page 29 for more details.
This product has been designed and
Got everything?
tested for Australian conditions for
use with Telstra’s network.
This User Guide provides you with all
the information you need to get the
most from your phone. Before you
make your first call, you will need to
set up your phone. Follow the simple
instructions on the next few pages.
Need help?
PLEASE LOOK IN THE HELP SECTION AT
THE END OF THE USER GUIDE IF YOU
EXPERIENCE ANY OPERATIONAL
DIFFICULTIES WITH YOUR TELSTRA
PRODUCT, OR PLEASE CONTACT THE
TECHELP INFORMATION LINE 1300 369
193 OR CONTACT US BY EMAIL AT:
tcpsupport_au@vtech.com
The package contains the following
items:
• Telstra 8850 handset
• Telstra 8850 answering machine
base unit
• AC power adaptor
• Telephone line cord
• Telephone adaptor plug
• 2 rechargeable batteries
• 1 User Guide
If you have purchased a Telstra 8850
multi handset pack you will also have
the following for each additional
handset:
• Telstra 8850 handset
• Telstra 8850 charger unit
• 2 x NiMH rechargeable batteries
0 AC power adaptor (for the charger)
Hearing Aid?
Please note that the Telstra 8850 works
by sending radio signals between the
base and handset. These signals may
interfere with some hearing aids,
causing a humming noise.
In this guide
Important Safety Instructions 7
Getting Started 9
Location 9
Setting up 9
Battery performance 10
Setting up for multiple packs 11
Date and time 12
Set date and time manually 12
Getting to know your phone 13
Handset buttons 13
Base overview 16
Display icons and symbols 18
Menu structure 20
Text and digit entry table 20
Character set 21
Call from the call list 22
Call from the redial list 22
Call timer 22
Answer a call 22
End a call 23
Adjust earpiece and
handsfree volume 23
Mute a call 23
To turn the ringer off 23
Turn on the keypad lock 23
Redial the last number 23
Redial a number from the
redial list 23
Store a redial number into
the phonebook 24
Delete a redial number 24
Delete the entire redial list 24
Find the handset 24
Using your phone 22
Make a call 22
Preparatory dialling 22
Direct dialling 22
Call from the phonebook 22
4
Using multiple handsets 25
Intercom with another handset 25
Call all handsets 25
Transfer an external call to
another handset 25
Make a 3-way conference call 26
In this guide
Phonebook 27
Add a new phonebook entry 27
Search a phonebook entry 27
View a phonebook entry 27
Edit a phonebook entry 28
Delete a phonebook entry 28
Delete the entire phonebook 28
Check the phonebook usage 28
Telstra Network Services 29
Calling Number Display 29
View the call list 29
Store a call list number into
the phonebook 29
Delete an entry in the call list 30
Phone settings 32
Date and time settings 32
Change the date format 32
Change the time format 32
Set the time 32
Set the date 33
Alarm settings 33
Turn the alarm on / off 33
Set the alarm time (if the
alarm is set to be on) 34
Handset settings 34
Set the ringer melody for
internal calls 34
Set the ringer melody for
external calls 34
Delete the entire call list 30
View the details of the
call list entry 30
Flashing Message Indicator 30
Telstra Home Messages 101® or
MessageBank® 31
To call Telstra Home
Messages 101® or
MessageBank® 31
Call Waiting 31
3-Way Chat 31
Set the ringer volume 35
Set alert tones 35
Rename the handset 35
Choose the information to
be displayed in idle 36
Set the auto answer 36
Base settings 36
Set the base ringer melody 36
Set the ringer volume 36
De-register a handset 37
5
In this guide
Change the Recall (Flash) time 37
Change the system pin code 37
Registration 38
Reset your phone 38
Answer Machine 39
Turn on / off the answering
machine 39
Listen to the messages in the
answering machine 40
Delete all messages in the
answering machine 42
Record memo 42
Answering machine settings 43
Set the answer mode 43
Help 49
General Information 52
Replacing the handset batteries 52
Safety 52
Cleaning 53
Environmental 53
Telstra accessories and
replacement items 54
How many telephones
can you have? 54
Customer service &
Product warranty 55
Record your own outgoing
message (OGM) 43
Playback and delete the
outgoing message (OGM) 44
Set the answer delay 45
Set the recording time of
incoming message 45
Turn on or off the
base screening 45
Activate remote access 45
Call screening 47
6
Important Safety Instructions
When using your telephone
equipment, basic safety
precautions should always be
followed to reduce the risk of fire,
electric shock and injury,
including the following:
1. Read and understand all the
instructions.
2. Follow all warnings and
instructions marked on the
product.
3. Unplug this product from the
wall outlet before cleaning. Do
not use liquid cleaners or aerosol
cleaners. Use a damp cloth for
cleaning.
6. Unplug this product from the
wall outlet and contact TechHelp
on 1300 369 193 under the
following conditions:
• When the power supply cord
or plug is damaged or frayed.
• If the product does not
operate normally by
following the operating
instructions.
• If the product has been
dropped and the outer casing
has been damaged.
• If the product exhibits a
distinct change in
performance.
4. Do not use this product near
water (for example, near a bath
tub, kitchen sink, swimming
pool) or in humid areas.
5. Do not overload wall outlets and
extension cords as this can result
in the risk of fire or electric shock.
7. Avoid using a telephone during
an electrical storm. There may
be a remote risk of electric shock
from lightning.
8. Do not use the telephone to
report a gas leak in the vicinity of
the leak.
7
Important Safety Instructions
9. Use only the supplied NiMH
(Nickel Metal Hydride) batteries.
The operation periods for the
handsets are only applicable
with the default battery
capacities.
10. The use of other battery types or
non-rechargeable batteries /
primary cells can be dangerous.
These may cause interference
and / or unit damage. The
manufacturer will not be held
liable for damage arising from
such non-compliance.
11. Use only the AC power adaptors
14. Telephone receivers produce
magnetic fields that can attract
small metallic objects such as
pins or staples. To avoid injury,
do not place the handset where
such objects can be picked up.
supplied with this product.
Please contact TecHelp on
1300 369 193 for replacement
adaptors.
12. Please ensure the batteries are
inserted according to the correct
polarity.
13. Do not immerse the batteries in
water, and do not place them in
a fire.
8
Getting Started
Location
Place your Telstra 8850 within 2
metres of the mains power socket and
telephone socket so that the cables
will reach.
Make sure it is at least 1 metre away
from other electrical appliances to
avoid interference. Your Telstra 8850
works by sending radio signals
between the handset and base. The
strength of the signal depends on
8850 Base
where you locate the base. Putting it
as high as possible ensures the best
signal. The maximum range between
the base station and the handset is
approximately 300 metres.
Setting up
1. Plug the mains power cable into the
base station, plug the other end
into the mains power wall socket
and switch the power on.
Tel eph one
line cord
Tel eph one
wall socket
Mains power
cable
Mains power
wall socket
9
Getting Started
2. To fit the NiMH rechargeable batteries
into the handset, remove the battery
compartment cover by sliding it out.
Place the batteries as indicated,
following the polarity. Slide the
battery compartment cover back on
until it clicks into place.
WARNING
Do not place your Telstra 8850 in the
bathroom or other humid areas.
IMPORTANT
The base station must be plugged into
the mains power socket at all times.
Do not connect the telephone line
until the handset is fully charged.
Only use the power supply, telephone
cables and NiMH rechargeable
batteries supplied with the product.
Battery performance
In ideal conditions, the fully charged
batteries should give up to 12 hours
talk time, or 160 hours standby time,
3. Place the handset on the base to
charge for at least 14 hours. When
the handset is fully charged the
will be steady on screen. A beep
indicates that the handset is
properly placed on the base or
charger.
4. When the batteries are fully
charged, plug one end of the
telephone line cord into the base
station and the other end into the
telephone wall socket.
10
on a single charge. Note that new
batteries will not reach full capacity
until they have been in normal use for
several days.
To keep the batteries in the best
condition, leave the handset off the
base for a few hours at a time.
Running the batteries right down at
least once a week will help them last
as long as possible. The charge
capacity of the rechargeable batteries
will reduce with time as they wear
Getting Started
out, giving the handset less talk /
standby time. Eventually they will
need to be replaced. Replacement
batteries can be obtained by
contacting TecHelp on 1300 369 193 or
from your local electrical retailer.
After charging your handset for the
first time, subsequent charging time is
about 6-8 hours a day. The batteries
and handset may become warm
during charging, however, this is
normal.
Setting up for multiple packs
If you have purchased a Telstra 8850
multiple pack, you will need to
prepare additional handsets and
For each additional handset and
charger
1. Plug the power adaptor into the
mains power wall socket and switch
the power on.
Note: The other end of the power adaptor is
firmly connected with the charge base.
8850 Extension Charger
Mains power
wall socket
Mains
power cable
chargers for use.
11
Getting Started
Date and time
If you have subscribed to Telstra's
Calling Number Display service, the
date and time is set automatically for
all handsets when you receive your
first call. The date and time is
recorded with each answering
machine message you receive. If you
have not subscribed to Telstra’s
Calling Number Display service, you
can set the date and time manually.
Set date and time manually
1. Press then ( or ) to select
SETTINGS
2. Press then
.
( or ) to select
HS
4. Press . Then use the keypad to
enter the time from time format
12HR/24 HR (To change time
format, see page 32), or to enter the
date from date format DD-MM-YY/
MM-DD-YY (To change date format,
see page 32).
5. Press to save the settings.
Note: When 12 HR mode is the selected format,
the time will display in 12 HR format but must
be entered as 24 HR time when programming,
e.g. for 01:25 PM enter 13:25.
DATE & TIME
3. Press then
SET TIME
.
( or ) to select
or
SET DATE
12
.
Getting to know your phone
Handset buttons
1. EARPIECE
2. CALL LIST / UP
In idle mode: Press to access the call
list
In menu mode: Press to scroll up the
menu items
In Phonebook list / Redial list / Call
List: Press to scroll up the list
During a call: Press to increase the
volume
When ringing: Press to increase the
ringer volume
3. RIGHT SOFT KEY (CLEAR / BACK /
MUTE / INTERCOM
In main menu mode: Press to return to
idle screen
In sub-menu mode: Press to return to
previous level
In sub-menu mode: Press and hold to
return to idle screen
In editing / predialling mode: Press to
clear a character / digit
In editing / predialling mode: Press
and hold to delete all the characters /
digits
13
Getting to know your phone
During a call: Press to mute / unmute
the microphone
In idle mode: Press to use the intercom
to contact another handset
When ringing, press to temporarily
turn off the handset ringer.
4. TALK OFF
During a call: Press to end a call and
return to idle screen
In menu / editing mode: Press to
return to previous menu
In menu / editing mode: Press and hold
to return to idle screen
In idle mode: Press and hold to power
off the handset
In idle mode (when the handset is
powered off): Press and hold to power
on the handset
5. REDIAL LIST / DOWN
In idle mode: Press to access the redial
list
In menu mode: Press to scroll down
the menu items
In Phonebook list / Redial list / Call
List: Press to scroll down the list
During a call: Press to decrease the
volume
When ringing: Press to decrease the
ringer volume
6. ALPHANUMERIC KEYPAD,
* (STAR), # (HASH)
Press to insert a digit / character / * / #
1 key in idle mode: Press and hold to
access the Telstra Home Messages 101®
or MessageBank®
2 Press and hold key during a
14
conversation to answer Call-Waiting.
3 Press and hold key to use the
Telstra 3-Way-Chat feature.
* key in idle mode: Press and hold to
enable or disable the keypad lock
# key in idle mode: Press and hold to
turn on / off the ringer
Getting to know your phone
0 key in predialling / number
editing mode: Press and hold to insert
a pause (P)
# key in Call List / Redial List mode:
Press to review caller’s number if
applicable
7. RECALL
To activate Recall for use with Telstra
Network services such as Call Waiting.
8. PHONEBOOK
In idle mode: Press to access the
phonebook list
9. MICROPHONE
10. SPEAKERPHONE
During a call: Press to turn on / off the
speakerphone
11. TALK ON
In idle / predialling mode: Press to
make a call
In Redial list / Call List / Phonebook
entry: Press to make a call to the
selected entry in the list
During ringing: Press to answer a call
12. LEFT SOFT KEY (MENU / OK)
In idle mode: Press to access the main
menu
In sub-menu mode: Press to confirm
selection shown on-screen
During a call: Press to access Intercom /
Phonebook / Redial List / Call List
In Idle mode / predialling mode /
Redial list / Call List / Phonebook
entry: Press to make a call with
speakerphone
During ringing: Press to answer a call
with speakerphone
15
Getting to know your phone
Base overview
1. DELETE
Press once to delete the message
during playback. Press and hold to
delete all the messages in idle mode.
Note: New voice messages will not be deleted.
4. PAGE
Press Page on the base to page your
handset. The handset will ring for
approximately 60 seconds.
5. 7-Segment LED DISPLAY
--
When answering machine
is OFF
00
Steady: No voice messages
in TAM
XX
Flashing: There are XX new
voice messages received
where XX is from 01 to 59 or
when playing new
messages.
Steady: Playing the current
XX incoming old message
XX/FF
Flashing XX alternatively
with FF: There are XX new
2. VOLUME UP (+)
Increase speaker volume during
message playback or increase the
base ringer volume when there is an
incoming external call.
3. SKIP FORWARD
Press to skip the current message and
play the next message.
16
voice messages received
where XX is from 01 to 59
and the TAM memory is full
Flashing FF only: TAM is
full and only old voice
messages are being stored
in the TAM memory
Getting to know your phone
--/XX
YY
A1/A2
Flashing XX alternatively
with - -: Time is not set and
there are XX new voice
messages received where
XX is from 01 to 59
Flashing - only: Time is not
set and there are only old
voice messages in the TAM
memory
Steady: There are YY old
voice messages (no new
voice messages
Flashing: Playing the
current outgoing message
(OGM where A1, A2 are the
OGM of Answer & Record
and Answer Only mode
6. PLAY / STOP
Press to play the message.
Press to stop the message playback.
7. SKIP BACKWARD
Press to repeat playing the current
message from the beginning. Press
twice to skip backward to the previous
message
8. VOLUME DOWN (-)
Decrease speaker volume during
message playback or decrease the
base ringer volume when there is an
incoming external call.
9. TAM ON / OFF
Press to turn on the answering
machine. Press again to turn off the
answering machine
XX/AN
LA
LX
respectively
Flashing XX alternatively
with An: XX incoming
message is now recording
Flashing: Remote access is
in progress
Steady: Indicates the
current volume level where
X is from 1 to 8
10. CHARGING CRADLE
17
Getting to know your phone
Display icons and symbols
The LCD display gives you
information on the current status of
the telephone.
Scroll up / down the menu items /
Phonebook list / Redial list / Call
List.
Steady when the handset is in
range of the base.
Flashes when out of range of the
base or not registered to the
base.
Steady when an intercom is in
progress.
Flashes when there is an
incoming internal call.
Indicates that the ringer is
switched off.
Steady when an alarm is set.
Flashes when the alarm sounds.
Indicates that the keypad is
locked.
Indicates when the batteries are
fully charged.
Flashes when the unit is
charging.
Indicates when the batteries
need charging.
Flashes when low battery power
level is detected.
Indicates when there are more
digits before the text currently
displayed.
Indicates when there are more
digits after the text currently
displayed.
Press the
beneath this symbol to select
more menu options if applicable.
D / LEFT SOFT KEY
Indicates a call is in progress.
Indicates that handsfree is being
used.
18
Press the
beneath this symbol to confirm
the current selection if
applicable.
D / LEFT SOFT KEY
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