Telstra 8850 TRIPLE, 8850 TWIN User Manual

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TELSTRA 8850

DECT CORDLESS PHONE WITH INTEGRATED ANSWERING MACHINE

USER GUIDE

This telephone has been designed for ease of use. Please read the instructions and keep it handy for future reference. If you have any problems with your phone, refer to the Help section of this User Guide.

This User Guide covers the models:

Telstra 8850 Telstra 8850 TWIN Telstra 8850 TRIPLE

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Introduction

To your Telstra 8850 Digital Cordless Telephone with Answering Machine

• Phonebook - lets you store up to 50 names and numbers for easy dialling.

• Telstra’s Calling Number Display* lets you see who’s calling. Your phone stores details of the last 10 callers in the Call list.

• Quick access to a range of Telstra Network Services including Call Waiting and Call Forward Immediate.

• Answering machine, with up to 15 minutes digital recording time and helpful voice prompts.

* IMPORTANT You need to subscribe to Telstra’s Calling Number Display service to be able to see the caller’s number or

IMPORTANT This equipment requires electricity to work. You will not be able to make any telephone calls when the power fails. Alternative arrangements should be made to access emergency services in times of power failure.

As a Digitally Enhanced Cordless Telecommunications (DECT) product, your Telstra 8850 provides:

• Digital clarity

• Digital range

• Digital security

name when called, or in the call list. See page 29 for more details.

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This product has been designed and

Got everything?

tested for Australian conditions for use with Telstra’s network.

This User Guide provides you with all the information you need to get the most from your phone. Before you make your first call, you will need to set up your phone. Follow the simple instructions on the next few pages.

Need help?

PLEASE LOOK IN THE HELP SECTION AT THE END OF THE USER GUIDE IF YOU EXPERIENCE ANY OPERATIONAL DIFFICULTIES WITH YOUR TELSTRA PRODUCT, OR PLEASE CONTACT THE TECHELP INFORMATION LINE 1300 369 193 OR CONTACT US BY EMAIL AT: tcpsupport_au@vtech.com

The package contains the following items:

• Telstra 8850 handset

• Telstra 8850 answering machine base unit

• AC power adaptor

• Telephone line cord

• Telephone adaptor plug

• 2 rechargeable batteries

• 1 User Guide

If you have purchased a Telstra 8850 multi handset pack you will also have the following for each additional handset:

• Telstra 8850 handset

• Telstra 8850 charger unit

• 2 x NiMH rechargeable batteries

0 AC power adaptor (for the charger)

Hearing Aid?

Please note that the Telstra 8850 works by sending radio signals between the base and handset. These signals may interfere with some hearing aids, causing a humming noise.

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In this guide

Important Safety Instructions 7

Getting Started 9

Location 9 Setting up 9 Battery performance 10 Setting up for multiple packs 11 Date and time 12

Set date and time manually 12

Getting to know your phone 13

Handset buttons 13 Base overview 16 Display icons and symbols 18 Menu structure 20 Text and digit entry table 20

Character set 21

Call from the call list 22 Call from the redial list 22 Call timer 22

Answer a call 22 End a call 23 Adjust earpiece and

handsfree volume 23 Mute a call 23 To turn the ringer off 23 Turn on the keypad lock 23 Redial the last number 23

Redial a number from the redial list 23

Store a redial number into the phonebook 24

Delete a redial number 24 Delete the entire redial list 24

Find the handset 24

Using your phone 22

Make a call 22

Preparatory dialling 22 Direct dialling 22 Call from the phonebook 22

Using multiple handsets 25

Intercom with another handset 25 Call all handsets 25 Transfer an external call to

another handset 25 Make a 3-way conference call 26

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In this guide

Phonebook 27

Add a new phonebook entry 27 Search a phonebook entry 27 View a phonebook entry 27 Edit a phonebook entry 28 Delete a phonebook entry 28 Delete the entire phonebook 28 Check the phonebook usage 28

Telstra Network Services 29

Calling Number Display 29 View the call list 29 Store a call list number into

the phonebook 29 Delete an entry in the call list 30

Phone settings 32

Date and time settings 32

Change the date format 32 Change the time format 32 Set the time 32 Set the date 33

Alarm settings 33

Turn the alarm on / off 33 Set the alarm time (if the

alarm is set to be on) 34

Handset settings 34

Set the ringer melody for internal calls 34

Set the ringer melody for external calls 34

Delete the entire call list 30 View the details of the

call list entry 30 Flashing Message Indicator 30 Telstra Home Messages 101® or

MessageBank® 31 To call Telstra Home

Messages 101® or MessageBank® 31

Call Waiting 31 3-Way Chat 31

Set the ringer volume 35 Set alert tones 35 Rename the handset 35 Choose the information to

be displayed in idle 36 Set the auto answer 36

Base settings 36

Set the base ringer melody 36 Set the ringer volume 36 De-register a handset 37

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In this guide

Change the Recall (Flash) time 37

Change the system pin code 37 Registration 38 Reset your phone 38

Answer Machine 39

Turn on / off the answering machine 39

Listen to the messages in the answering machine 40

Delete all messages in the answering machine 42

Record memo 42 Answering machine settings 43

Set the answer mode 43

Help 49

General Information 52

Replacing the handset batteries 52 Safety 52 Cleaning 53 Environmental 53 Telstra accessories and

replacement items 54 How many telephones

can you have? 54

Customer service & Product warranty 55

Record your own outgoing

message (OGM) 43

Playback and delete the

outgoing message (OGM) 44

Set the answer delay 45

Set the recording time of

incoming message 45

Turn on or off the

base screening 45

Activate remote access 45

Call screening 47

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Important Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

1. Read and understand all the

instructions.

2. Follow all warnings and

instructions marked on the product.

3. Unplug this product from the

wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

6. Unplug this product from the wall outlet and contact TechHelp on 1300 369 193 under the following conditions:

• When the power supply cord

or plug is damaged or frayed.

• If the product does not

operate normally by following the operating instructions.

• If the product has been

dropped and the outer casing has been damaged.

• If the product exhibits a

distinct change in performance.

4. Do not use this product near water (for example, near a bath tub, kitchen sink, swimming pool) or in humid areas.

5. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

7. Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.

8. Do not use the telephone to report a gas leak in the vicinity of the leak.

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Important Safety Instructions

9. Use only the supplied NiMH (Nickel Metal Hydride) batteries. The operation periods for the handsets are only applicable with the default battery capacities.

10. The use of other battery types or non-rechargeable batteries / primary cells can be dangerous. These may cause interference and / or unit damage. The manufacturer will not be held liable for damage arising from such non-compliance.

11. Use only the AC power adaptors

14. Telephone receivers produce magnetic fields that can attract small metallic objects such as pins or staples. To avoid injury, do not place the handset where such objects can be picked up.

supplied with this product. Please contact TecHelp on 1300 369 193 for replacement adaptors.

12. Please ensure the batteries are inserted according to the correct polarity.

13. Do not immerse the batteries in water, and do not place them in a fire.

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Getting Started

Location

Place your Telstra 8850 within 2 metres of the mains power socket and telephone socket so that the cables will reach.

Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your Telstra 8850 works by sending radio signals between the handset and base. The strength of the signal depends on

8850 Base

where you locate the base. Putting it as high as possible ensures the best signal. The maximum range between the base station and the handset is approximately 300 metres.

Setting up

1. Plug the mains power cable into the base station, plug the other end into the mains power wall socket and switch the power on.

Tel eph one line cord

Tel eph one wall socket

Mains power cable

Mains power wall socket

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Getting Started

2. To fit the NiMH rechargeable batteries into the handset, remove the battery compartment cover by sliding it out. Place the batteries as indicated, following the polarity. Slide the battery compartment cover back on until it clicks into place.

WARNING

Do not place your Telstra 8850 in the bathroom or other humid areas.

IMPORTANT

The base station must be plugged into the mains power socket at all times. Do not connect the telephone line until the handset is fully charged. Only use the power supply, telephone cables and NiMH rechargeable batteries supplied with the product.

Battery performance

In ideal conditions, the fully charged batteries should give up to 12 hours talk time, or 160 hours standby time,

3. Place the handset on the base to charge for at least 14 hours. When the handset is fully charged the will be steady on screen. A beep indicates that the handset is properly placed on the base or charger.

4. When the batteries are fully charged, plug one end of the telephone line cord into the base station and the other end into the telephone wall socket.

on a single charge. Note that new batteries will not reach full capacity until they have been in normal use for several days.

To keep the batteries in the best condition, leave the handset off the base for a few hours at a time.

Running the batteries right down at least once a week will help them last as long as possible. The charge capacity of the rechargeable batteries will reduce with time as they wear

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Getting Started

out, giving the handset less talk / standby time. Eventually they will need to be replaced. Replacement batteries can be obtained by contacting TecHelp on 1300 369 193 or from your local electrical retailer.

After charging your handset for the first time, subsequent charging time is about 6-8 hours a day. The batteries and handset may become warm during charging, however, this is normal.

Setting up for multiple packs

If you have purchased a Telstra 8850 multiple pack, you will need to prepare additional handsets and

For each additional handset and charger

1. Plug the power adaptor into the mains power wall socket and switch the power on.

Note: The other end of the power adaptor is firmly connected with the charge base.

8850 Extension Charger

Mains power wall socket

Mains power cable

chargers for use.

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Getting Started

Date and time

If you have subscribed to Telstra's Calling Number Display service, the date and time is set automatically for all handsets when you receive your first call. The date and time is recorded with each answering machine message you receive. If you have not subscribed to Telstra’s Calling Number Display service, you can set the date and time manually.

Set date and time manually

1. Press then ( or ) to select

SETTINGS

2. Press then

( or ) to select

4. Press . Then use the keypad to enter the time from time format 12HR/24 HR (To change time format, see page 32), or to enter the date from date format DD-MM-YY/ MM-DD-YY (To change date format, see page 32).

5. Press to save the settings.

Note: When 12 HR mode is the selected format, the time will display in 12 HR format but must be entered as 24 HR time when programming, e.g. for 01:25 PM enter 13:25.

DATE & TIME

3. Press then

SET TIME

( or ) to select

SET DATE

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Getting to know your phone

Handset buttons

1. EARPIECE

2. CALL LIST / UP

In idle mode: Press to access the call list

In menu mode: Press to scroll up the menu items

In Phonebook list / Redial list / Call List: Press to scroll up the list

During a call: Press to increase the volume

When ringing: Press to increase the ringer volume

3. RIGHT SOFT KEY (CLEAR / BACK /

MUTE / INTERCOM

In main menu mode: Press to return to idle screen

In sub-menu mode: Press to return to previous level

In sub-menu mode: Press and hold to return to idle screen

In editing / predialling mode: Press to clear a character / digit

In editing / predialling mode: Press and hold to delete all the characters / digits

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Getting to know your phone

During a call: Press to mute / unmute the microphone

In idle mode: Press to use the intercom to contact another handset

When ringing, press to temporarily turn off the handset ringer.

4. TALK OFF

During a call: Press to end a call and return to idle screen

In menu / editing mode: Press to return to previous menu

In menu / editing mode: Press and hold to return to idle screen

In idle mode: Press and hold to power off the handset

In idle mode (when the handset is powered off): Press and hold to power on the handset

5. REDIAL LIST / DOWN

In idle mode: Press to access the redial list

In menu mode: Press to scroll down the menu items

In Phonebook list / Redial list / Call List: Press to scroll down the list

During a call: Press to decrease the volume

When ringing: Press to decrease the ringer volume

6. ALPHANUMERIC KEYPAD,

* (STAR), # (HASH)

Press to insert a digit / character / * / #

1 key in idle mode: Press and hold to

access the Telstra Home Messages 101® or MessageBank®

2 Press and hold key during a

conversation to answer Call-Waiting.

3 Press and hold key to use the

Telstra 3-Way-Chat feature.

* key in idle mode: Press and hold to

enable or disable the keypad lock

# key in idle mode: Press and hold to

turn on / off the ringer

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Getting to know your phone

0 key in predialling / number

editing mode: Press and hold to insert a pause (P)

# key in Call List / Redial List mode:

Press to review caller’s number if applicable

7. RECALL

To activate Recall for use with Telstra Network services such as Call Waiting.

8. PHONEBOOK

In idle mode: Press to access the phonebook list

9. MICROPHONE

10. SPEAKERPHONE

During a call: Press to turn on / off the speakerphone

11. TALK ON

In idle / predialling mode: Press to make a call

In Redial list / Call List / Phonebook entry: Press to make a call to the selected entry in the list

During ringing: Press to answer a call

12. LEFT SOFT KEY (MENU / OK)

In idle mode: Press to access the main menu

In sub-menu mode: Press to confirm selection shown on-screen

During a call: Press to access Intercom / Phonebook / Redial List / Call List

In Idle mode / predialling mode / Redial list / Call List / Phonebook entry: Press to make a call with speakerphone

During ringing: Press to answer a call with speakerphone

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Getting to know your phone

Base overview

1. DELETE

Press once to delete the message during playback. Press and hold to delete all the messages in idle mode.

Note: New voice messages will not be deleted.

4. PAGE

Press Page on the base to page your handset. The handset will ring for approximately 60 seconds.

5. 7-Segment LED DISPLAY

When answering machine is OFF

Steady: No voice messages in TAM

Flashing: There are XX new voice messages received where XX is from 01 to 59 or when playing new messages.

Steady: Playing the current XX incoming old message

XX/FF

Flashing XX alternatively with FF: There are XX new

2. VOLUME UP (+)

Increase speaker volume during message playback or increase the base ringer volume when there is an incoming external call.

3. SKIP FORWARD

Press to skip the current message and play the next message.

voice messages received where XX is from 01 to 59 and the TAM memory is full

Flashing FF only: TAM is full and only old voice messages are being stored in the TAM memory

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Getting to know your phone

--/XX

A1/A2

Flashing XX alternatively with - -: Time is not set and there are XX new voice messages received where XX is from 01 to 59

Flashing - only: Time is not set and there are only old voice messages in the TAM memory

Steady: There are YY old voice messages (no new voice messages

Flashing: Playing the current outgoing message (OGM where A1, A2 are the OGM of Answer & Record and Answer Only mode

6. PLAY / STOP

Press to play the message. Press to stop the message playback.

7. SKIP BACKWARD

Press to repeat playing the current message from the beginning. Press twice to skip backward to the previous message

8. VOLUME DOWN (-)

Decrease speaker volume during message playback or decrease the base ringer volume when there is an incoming external call.

9. TAM ON / OFF

Press to turn on the answering machine. Press again to turn off the answering machine

XX/AN

respectively Flashing XX alternatively

with An: XX incoming message is now recording

Flashing: Remote access is in progress

Steady: Indicates the current volume level where X is from 1 to 8

10. CHARGING CRADLE

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Getting to know your phone

Display icons and symbols

The LCD display gives you information on the current status of the telephone.

Scroll up / down the menu items / Phonebook list / Redial list / Call List.

Steady when the handset is in range of the base.

Flashes when out of range of the base or not registered to the base.

Steady when an intercom is in progress.

Flashes when there is an incoming internal call.

Indicates that the ringer is switched off.

Steady when an alarm is set. Flashes when the alarm sounds.

Indicates that the keypad is locked.

Indicates when the batteries are fully charged.

Flashes when the unit is charging.

Indicates when the batteries need charging.

Flashes when low battery power level is detected.

Indicates when there are more digits before the text currently displayed.

Indicates when there are more digits after the text currently displayed.

Press the beneath this symbol to select more menu options if applicable.

D / LEFT SOFT KEY

Indicates a call is in progress.

Indicates that handsfree is being used.

Press the beneath this symbol to confirm the current selection if applicable.

D / LEFT SOFT KEY

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Getting to know your phone

Press the S / RIGHT SOFT KEY beneath this symbol to conduct Intercom call when idle.

Press the

S / RIGHT SOFT KEY

beneath this symbol to return to previous menu level or cancel the current action if applicable.

Press the

S / RIGHT SOFT KEY

beneath this symbol to clear a character or stop the alarm if applicable, press to mute / unmute during a call.

Indicates when you have new messages on your Telstra Home Messages 101® or MessageBank® services.

Indicates an unanswered call within the Call List.

Indicates when the telephone answering machine is turned on. Flashes when new messages are received.

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Getting to know your phone

Menu structure

In idle mode, press to access the main menu. Use ( or ) to scroll through the menu. Refer to the following for the menu structure.

Main Menu Call List Phonebook BS Settings HS Settings Registration Default Ans. Machine Sub Menu Review

Calls List

Under a selected Calls List entry: ADD TO PB DELETE DELETE ALL DETAILS

Review Phonebook List

Under a phonebook entry: ADD VIEW EDIT DELETE DELETE ALL PB STATUS

BS RINGER RING VOLUME DELETE HS

FLASH TIME CHANGE PIN

ALARM RING SETUP TONE SETUP RENAME HS HS DISPLAY AUTO ANSWER DATE & TIME

PIN? PIN? MSG PLAYBACK

DELETE ALL MEMO TAM ON/OFF TAM SETTINGS

• ANSWER MODE

• OGM SETTINGS

• ANSWER DELAY

• RECORD TIME

• REMOTE ACC.

• BS SCREENING

• CHANGE PIN

Text and digit entry table

The following table shows you where each letter and punctuation character can be found. This will be helpful when storing a name in the phonebook and renaming your handset.

In editing mode, a cursor is displayed to indicate the current text entry position. It is positioned at the right of the last character entered.

Writing tips

1. Once a character is selected, the cursor will move to the next position after a short pause.

2. You can move the cursor within the text by

( or ) to amend the text entry.

3. Press to delete the last character.

4. Press and hold to delete the entire text string.

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Getting to know your phone

Character set

Alphanumeric editing

(For phonebook name editing and renaming handset)

Number of presses

Key 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th

1 space - 1 1

2ABC2 2

3DEF3 3

4GHI4 4

5JKL5 5

6MNO6 6

7PQRS7 7

8TUV8 8

0WXYZ9 9

Number editing

(For phone number editing, date / time editing)

00 0, P (Pause)

**?/\() *

##‘,-.& #

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Using your phone

Make a call

Preparatory dialling

Enter the phone number then press N or

Q to dial the number. Press to

clear the entry.

Direct dialling

Press N or Q to access dial tone then enter the phone number.

Call from the phonebook

Press P to access the phonebook then press desired phonebook entry. Press

( or ) to select the

N or

Q to dial out to the selected

phonebook entry. Alternatively, press

press then Call List from the main menu.

( or ) to access the

Call from the redial list

Press ) to access the redial list then press redial number. Press out to the selected redial number.

( or ) to select the desired

N or Q to dial

Call timer

Your handset automatically times the duration of every call. The call timer will display for a few seconds after the call has ended. It is shown in hours, minutes and seconds format (HH:MM:SS).

then phonebook to get the desired phonebook entry.

( or ) to access the

Call from the call list

Press ( to access the Call List then press Call List entry.

Press selected Call List entry. Alternatively,

( or ) to select the desired

N or Q to dial out to the

Answer a call

If the handset is not on the charging cradle:

When the phone rings, press to answer a call.

If the handset is on the charging cradle or the base and if AUTO ANSWER is set to ON:

When the phone rings, pick up the handset to answer a call.

N or Q

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Using your phone

End a call

During a call connection, press F to end the call.

OR Put the handset on the base to end

the call.

Adjust earpiece and handsfree volume

There are 5 volume levels (VOLUME 1 to VOLUME 5) to choose from for the earpiece and handsfree volume.

During a call: Press

The current setting is shown onscreen. When you end the call, the setting will remain at the last selected level.

( or ) to select volume 1-5.

To turn the ringer off

In idle, press and hold # to turn off the handset ringer. The icon is displayed on the screen.

Turn on the keypad lock

In idle, press and hold * to turn on the keypad lock. The icon is displayed on the screen.

Redial the last number

You can redial up to 5 of the last numbers called. If you have stored a name in the phonebook to go with the number, the name will be displayed instead. The most recent number dialled will display at the top of the redial list.

Mute a call

You can talk to someone nearby without letting the caller hear you.

During a call: Press to mute the microphone and

MUTED

caller cannot hear you. Press again to unmute the microphone.

will display on the screen. Your

Redial a number from the redial list

1. In idle mode, press ) to access the

redial list. If redial entry is shown with a name,

press

2. Press list.

# to view the number. ( or ) to browse the redial

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Using your phone

3. Press N or Q to dial to the

selected redial number.

Note: If there are no numbers in the redial list, the display shows

EMPTY

Store a redial number into the phonebook

1. In idle mode, press ) to access the

redial list. If redial entry is shown with a name,

press

2. Press list.

3. Press then

TO PB

4. Press to enter the name.

5. Press to store the redial number into the phonebook.

# to view the number. ( or ) to browse the redial

( or ) to select

ADD

Delete a redial number

1. In idle mode, press ) to access the

redial list. If redial entry is shown with a name,

press

2. Press list.

3. Press then

DELETE

4. Press to confirm.

# to view the number. ( or ) to browse the redial

( or ) to select

Delete the entire redial list

1. In idle mode, press ) to access the redial list.

2. Press then

DELETE ALL

3. Press to confirm.

4. Press to confirm again.

( or ) to select

6. Press to select phonebook melody.

7. Press list. The chosen melody will be played when browsing the melody list.

8. Press to confirm.

( or ) to browse the melody

Find the handset

You can locate the handset by pressing

p on the base. All the handsets

registered to the base will produce the paging tone and the screen. You can stop the paging by

PAGING

is flashing on

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Using your phone

pressing N/F/ on any handset or

p on the base again.

Note: If there is an incoming call during paging, paging will cease and the phone will ring with the incoming call instead.

Using multiple handsets

This feature is only applicable when you have purchased a multi handset pack. It allows you to make internal calls, transfer external calls from one handset to another handset and make conference calls. If the called handset is not answered within 60 seconds, the called handset will stop

3. When the called handset rings, press

N or Q on the called handset to

establish the internal call.

Note: If only two handsets are registered to the base, pressing on one handset will connect to the other handset immediately.

Call all handsets

1. In idle mode, press and all registered handsets will display.

2. Press handsets.

3. The first handset to answer will intercom with the calling handset

Transfer an external call to

9 to ring to all registered

ringing and the calling handset will return to standby mode.

Note: If only one handset is registered to the base, pressing will display

NOT POSSIBLE

Intercom with another handset

1. In idle mode, press and the available handsets will display except the calling handset.

2. Enter the desired handset number with which to connect via intercom.

another handset

During an external call:

1. Press then

INTERCOM

2. Press to select the second handset with which to connect via intercom. If you have more than 2 handsets, the available handset numbers will be displayed on the screen. To intercom a specific handset, press the handset number on the keypad. If you press the keypad all handsets will ring.

( or ) to select

9 on

Page 26

Using your phone

3. The external call is put on hold automatically and the called handset rings.

4. Press establish an internal call.

5. Press put the calling handset on the charging cradle to end the current call with the external party on that handset.

6. The external call is transferred to the called handset.

N on the called handset to

F on the calling handset or

Make a 3-way conference call

The conference call feature allows one external call to be shared over two handsets using intercom mode.

handset, press the handset number on the keypad. If you press the keypad all handsets will ring.

3. The external call is put on hold automatically and the called handset rings.

4. Press establish an internal call.

5. Press and hold handset to establish the conference call.

Any handset that hangs up during a conference call will leave the other handset still connected to the external call.

N on the called handset to

* on the calling

9 on

The three parties can share the conversation and no network subscription is required.

During an external call:

1. Press then

INTERCOM

2. Press to select the second handset with which to connect via intercom. If you have more than 2 handsets, the available handset numbers will be displayed on the screen. To intercom a specific

( or ) to select

Page 27

Phonebook

Your phone can store up to 50 phonebook entries with names and numbers. Each phonebook entry can have a maximum of 20 digits for the phone number and 12 characters for the name.

Add a new phonebook entry

In idle:

1. Press OR Press then

PHONEBOOK

access the phonebook.

2. Press to select

3. Press to enter the name.

P to access the phonebook.

( or ) to select

. Then press to

ADD

Search a phonebook entry

In idle:

1. Press

2. Press the relevant keypad button, e.g. for the entries beginning with T press scroll through the entries.

P to access the phonebook.

8 once then press ( or ) to

View a phonebook entry

In idle:

1. Press

2. Press phonebook entry.

3. Press then

VIEW

P to access the phonebook. ( or ) to select the desired

( or ) to select

4. Press to enter the number.

5. Press then desired ringtone for your phonebook entry.

6. Press to store the phonebook entry.

( or ) to select the

4. Press then the name, number and melody of the selected phonebook entry.

Note: If number is more than 12 digits, press

( or ) to review

D / LEFT SOFT KEY or S / RIGHT SOFT KEY

to view the remaining digits.

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Phonebook

Edit a phonebook entry

In idle:

1. Press

2. Press phonebook entry.

3. Press then

EDIT

4. Press then the current contents of the selected phonebook entry will display.

5. Edit the name (if applicable) then press .

6. Edit the number (if applicable) then press .

7. Press (if applicable) then press to

P to access the phonebook. ( or ) to select the desired

( or ) to select

( or ) to select the ringtone

Delete the entire phonebook

1. Press P to access the phonebook.

2. Press then

DELETE ALL

3. Press to confirm.

4. Press to re-confirm.

( or ) to select

Check the phonebook usage

You can check how many phonebook entries have been stored in your phone and how many more phonebook entries can be stored.

1. Press

2. Press then

PB STATUS

3. Press to confirm.

P to access the phonebook.

( or ) to select

confirm.

Delete a phonebook entry

In idle:

1. Press

2. Press phonebook entry.

3. Press then

DELETE

4. Press to confirm.

P to access the phonebook. ( or ) to select the desired

( or ) to select

Page 29

Telstra Network Services*

*Subscription and / or usage charges may apply to use these services. Call 13 22 00 or visit telstra.com/homephone for more information.

Calling Number Display

If you have subscribed to Telstra’s Calling Number Display service, and provided the caller’s number is not blocked, the number (or name if stored in the phonebook) will be displayed when the phone is ringing. With some incoming calls, if the telephone number is not available, the handset may display one of the following explanations:

UNAVAILABLE

The number is not available.

View the call list

All received calls are saved in the Call List with the latest call placed at the top of the list.

When the call list is full, the oldest call will be replaced by a new call. An unanswered call which has not been read is marked with a at the centre of the bottom line of the display.

1. Press OR

Press then

CALL LIST

2. Press entry.

3. Press if applicable.

( to access the call list.

( or ) to select

( or ) to select the desired

# to view the caller’s number

PRIVATE

PAYPHONE

MOBILE

The incoming call is

The caller has withheld their number.

The caller is ringing from a payphone.

from a mobile telephone within Australia.

Store a call list number into the phonebook

1. Press ( to access the call list. OR

Press then

CALL LIST

2. Press entry.

( or ) to select the desired

. Then press .

( or ) to select

Page 30

Telstra Network Services*

3. Press then ( or ) to select

ADD TO PB

4. Press to enter the name.

5. Press and the selected call list number is displayed.

6. Edit the number if necessary.

7. Press then melody.

8. Press to confirm.

( or ) to select the

Delete an entry in the call list

1. Press ( to access the call list. OR

Press then

CALL LIST

2. Press entry.

( or ) to select the desired

. Then press .

( or ) to select

3. Press to confirm.

4. Press to re-confirm.

View the details of the call list entry

1. Press ( to access the call list.

OR Press then

CALL LIST

2. Press entry.

3. Press then

DETAILS

4. Press to display the date and time of the selected call list entry.

5. Press to return to previous screen.

( or ) to select the desired

. Then press .

( or ) to select

3. Press then

DELETE

4. Press to confirm.

( or ) to select

Delete the entire call list

1. Press ( to access the call list.

OR Press then

CALL LIST

2. Press then

DELETE ALL

. Then press .

( or ) to select

Flashing Message Indicator

The Telstra 8850 is designed to provide visual indication when a new message is left in your Telstra Home Messages 101® or MessageBank® service. To arrange connection of the Flashing Message Indicator service, simply call Telstra on 13 2200.

When a new message is left, an icon will be displayed on the handset.

Page 31

Telstra Network Services*

After you have listened to your message(s), the icon will disappear.

Telstra Home Messages 101® or MessageBank®

You can get voice messages from your Telstra fixed home phone when you are away from the phone, busy on another call or using the Internet.

To call Telstra Home Messages 101® or MessageBank®

Dial 101. OR While the handset is in standby press

and hold the dial 125101.

1 key. The handset will

1. Press and hold the first caller is put on hold and you can talk to your second caller.

2. To revert back to the original caller, press and hold the

Note: Alternatively after answering a call wait you can set up a 3-way chat by pressing and holding

2 button. Your

2 button again.

3-Way Chat

This service is available on most lines ready for you to use! If you are on a call, you can add another person and then have a 3-Way Chat.

To put existing call on hold and make a new call then to 3-Way Chat

1. Press R while in the first call.

Press

N and then press and hold the

1 key. The handset will dial 125101.

Call Waiting

Call Waiting tells you if a new caller is trying to contact you when you are already on the phone. A network tone alerts you to the new caller, so you can answer your second incoming call by putting the first caller on hold.

2. Dial the second phone number.

3. Press and hold way chat after the second call is answered.

3 to connect the 3-

To split a 3-Way Chat or switch between callers

1. Press and hold 2 while in the call.

Page 32

Phone settings

Your Telstra 8850 comes with a choice of settings that you can personalise.

Date and time settings

You will need to set the correct time and date so that you know when Answering Machine messages were received. If you have Telstra’s Calling Number Display, the date / time will be set automatically after an incoming call.

Change the date format

1. Press then ( or ) to select

HS SETTINGS

2. Press then

DATE & TIME

( or ) to select

Change the time format

1. Press then ( or ) to select

HS SETTINGS

2. Press then

DATE & TIME

3. Press then

TIME FORMAT

4. Press time format (12 HR or 24 HR).

5. Press to confirm.

( or ) to select your desired

( or ) to select

. Press .

Set the time

1. Press then ( or ) to select

HS SETTINGS

2. Press then

DATE & TIME

( or ) to select

3. Press then

DATE FORMAT

4.Press desired date format (DD-MM-YY or MM-DD-YY).

5. Press to confirm.

( or ) to select your

( or ) to select

. Press .

3. Press then

SET TIME

4. Press to enter the time information.

5. Press to confirm.

Note: If time has been set before, the current time will display, otherwise, display. When 12 HR mode is the selected format, the time will display in 12 HR format but must be entered as 24 HR time when programming, e.g. for 01:25 PM enter 13:25.

( or ) to select

HH:MM

will

Page 33

Phone settings

Set the date

1. Press then ( or ) to select

HS SETTINGS

2. Press then

DATE & TIME

3. Press then

SET DATE

( or ) to select

4. Press to enter the date information.

5. Press to confirm.

Note: If date has been set before, the current date will display.

Alarm settings

When an alarm is set, the displays on the screen. When the alarm time is reached, the and flash on the screen and the alarm melody will ring for 45 seconds.

ALARM ON

will

Note: a. The alarm will turn off when the alarm

time is reached or by pressing any key while the alarm is sounding (even if the handset keypad is locked.)

b. The alarm volume level is the same as the

settings of the handset ringer volume. If the handset ringer is set to VOLUME OFF, the alarm will sound at VOLUME 1 level.

c. During an external call or internal call, if

an alarm is set and when the alarm time is reached, the and flash on screen. An alarm tone will be emitted from the earpiece to notify user the alarm time is reached. Once user presses any key to disable the alarm, it will revert to the call duration screen.

d. During paging or ringing, the alarm will

not sound when the alarm time is reached. However, if snooze function is enabled, the alarm will sound again at the end of the snooze period provided that it is not ringing or in paging mode at the end of the snooze period.

ALARM ON

will

You can press any key to disable the alarm. If snooze function is activated, the alarm will sound again at the end of the snooze period of seven minutes. You can also press and hold

F to

terminate the snooze function.

Turn the alarm on / off

1. Press then ( or ) to select

HS SETTINGS

2. Press then

ALARM

3. Press then

ON/OFF

( or ) to select

Page 34

Phone settings

4. Press to confirm.

Note: If ON is selected, you will be asked to set the alarm time in accordance with the section below.

Set the alarm time (if the alarm is set to be on)

1. Press then ( or ) to select

HS SETTINGS

2. Press then

ALARM

3. Press then

ON/OFF

4. Press to confirm.

5. Enter the alarm time.

6. Press to set the snooze function.

( or ) to select

Handset settings

Set the ringer melody for internal calls

1. Press then ( or ) to select

HS SETTINGS

2. Press then

RING SETUP

3. Press then

INT RING

4. Press then desired ringer melody (10 melodies are available for internal calls).

5. Press to confirm.

Note: Ringer melodies will be played when the melody is highlighted while browsing the melody list.

( or ) to select

( or ) to select the

7. Press then

ON/OFF

8. Press to confirm.

( or ) to select

Set the ringer melody for external calls

1. Press then ( or ) to select

HS SETTINGS

2. Press then

RING SETUP

3. Press then

EXT RING

( or ) to select

Page 35

Phone settings

4. Press then ( or ) to select the

desired ringer melody (10 melodies are available for external calls).

5. Press to confirm.

Note: Ringer melodies will be played when the melody is highlighted while browsing the melody list.

Set the ringer volume

1. Press then ( or ) to select

HS SETTINGS

2. Press then

RING SETUP

3. Press then

RING VOLUME

4. Press then desired ringer volume (6 ringer

( or ) to select

( or ) to select the

key tone. You can also turn on the alert tones when low battery and out of range are detected. Low battery tone will also be emitted while you are talking with the phone to alert you that you need to charge up your batteries.

1. Press then

HS SETTINGS

2. Press then

TONE SETUP

3. Press then

KEY TONE OUT OF RANGE

4. Press then

( or ) to select

BATTERY TONE

( or ) to turn on

or off these tones.

5. Press to confirm.

volume levels including VOLUME OFF are available).

VOLUME OFF

is selected, will

display.

5. Press to confirm.

Note: Ringtone will be played at the highlighted ringer volume while browsing the volume list.

Set alert tones

A single beep is emitted when you press a key. You can turn on or off the

Rename the handset

1. Press then ( or ) to select

HS SETTINGS

2. Press then

RENAME HS

3. Press then enter the name of your handset.

4. Press to confirm.

( or ) to select

Page 36

Phone settings

Choose the information to be displayed in idle

You can choose to display time or handset name in your idle screen.

1. Press then

HS SETTINGS

2. Press then

HS DISPLAY

3. Press then

HANDSET NAME

4. Press to confirm.

( or ) to select

TIME

Set the auto answer

If you turn on the Auto Answer, you can pick up the call from the cradle without pressing any key.

Base settings

The current settings are marked with an asterisk in the relevant menu, which is displayed at the right-hand side of the menu item.

Set the base ringer melody

1. Press then ( or ) to select

BS SETTINGS

2. Press then

BS RINGER

3. Press then desired ringer melody (5 ringer melodies are available for the base ringer).

4. Press to confirm.

( or ) to select

( or ) to select the

1. Press then

HS SETTINGS

2. Press then

AUTO ANSWER

3. Press then or off the auto answer feature.

4. Press to confirm.

( or ) to select

( or ) to turn on

Note: Ringer melodies will be played when the melody is highlighted while browsing the melody list.

Set the ringer volume

1. Press then ( or ) to select

BS SETTINGS

2. Press then

RING VOLUME

3. Press then desired ringer volume (6 ringer volume levels including VOLUME OFF are available).

( or ) to select

( or ) to select the

Page 37

Phone settings

4. Press to confirm.

Note: Ringtones will be played at the highlighted ringer volume while browsing the volume list.

De-register a handset

You are requested to enter the 4-digit PIN in order to de-register a handset from the base. The icon on the de-registered handset will blink.

Note: You cannot de-register the handset that you are currently using.

1. Press then

BS SETTINGS

2. Press then

DELETE HS

( or ) to select

Change the Recall (Flash) time

The default setting of Recall Time is 100ms( Short). It is unlikely that you should need to change this setting unless advised to do so.

1. In standby mode, press then or

) to select

2. Press then

FLASH TIME

3. Press then flash time from

LONG

4. Press to confirm.

Note: Medium Recall Time = 300ms

Long Recall Time = 600ms

BS SETTINGS

( or ) to select

SHORT, MEDIUM

(

and

3. Press then are requested to enter the 4-digit system PIN.

4. Enter the 4-digit system PIN.

5. Press then a list of registered handsets is displayed.

6. Press handsets that you want to deregister.

7. Press to confirm.

( or ) to select one of the

( or ). And you

Change the system pin code

A 4-digit system PIN code is used for changing the system settings of the base. It is used to protect your phone against unauthorised use.

The default system PIN code is 0000.

1. Press then

BS SETTINGS

2. Press then

CHANGE PIN

( or ) to select

Page 38

Phone settings

3. Press then enter the old system PIN.

4. Press then enter the new system PIN.

5. Press then enter the new system PIN again.

6. Press to confirm.

Note: If the new PIN entered in Step 5 is not matched with the new system PIN entered in Step 4, user will be prompted to enter the valid system PIN again in Step 4.

Registration

Your handset and base are preregistered. If for some reason, the handset is not registered to the base ( flashes even when the handset is near the base), register your handset according to the following procedure.

1. Press and hold about five seconds. The base will be

p on the base for

If the handset registration is successful, the will stop flashing. The handset will automatically be allocated the next available handset number. This handset number is shown in the handset display in standby mode. If the handset registration is unsuccessful, the will still flash.

Reset your phone

You can reset your phone to the default settings. After reset, all your personal settings and call list entries will be deleted, but your phonebook remains unchanged.

1. Press then

DEFAULT

2. Press then enter the 4-digit system PIN.

3. Press to confirm.

4. Press to re-confirm.

( or ) to select

entered into registration mode.

2. Press then

REGISTRATION

( or ) to select

3. Press then enter the 4-digit system PIN.

4. Press to confirm.

Page 39

Answer Machine

Your Telstra 8850 includes a telephone answering machine that records unanswered calls when it is switched on. The LED message counter (two digits) seven segment display on the base will show the number of the messages when the answering machine is on. The answering machine can store up to 59 messages within the maximum recording time of approximately 15 minutes. As well as recording incoming messages, you can record memos for other users of your phone.

If the answering machine memory is full, the handset will display

FULL

and the handset name

TAM

alternatively in standby, or display

TAM FULL

and the date / time information in standby which depends on which option has been selected in the handset setup.

Turn on / off the answering machine

You can turn the answering machine on or off through the base or handset. When the answering machine is set to ON, calls will be answered after the set answer delay and the caller can then leave you a message. When the answering machine is set to OFF, calls will be answered after 14 rings and the answer only message will be played to your callers. They will not be able to leave you a message.

Through the base:

1. Press

• If answering machine is set to ON,

• If answering machine is set to

@ on the base.

displays on the handset LCD and the 7- segment LED on the base will display the number of incoming messages.

Note: Your answering machine is designed to answer calls after 14 rings when it is switched off. This is to enable you to operate the remote access functions of your answering machine in the event your answering machine is switched off.

OFF, will disappear from the handset screen and the 7-segment LED on the base will display

Page 40

Answer Machine

Through the handset:

1. Press then

ANS. MACHINE

2. Press then

ON/OFF

3. Press then or

4. Press to confirm.

• If answering machine is set to ON,

screen and the 7- segment LED on the base will display the number of incoming messages.

• If answering machine is set to

OFF, will disappear from the handset screen and the 7segment LED on the base will display

displays on the handset

( or ) to select

TAM

Listen to the messages in the answering machine

When new messages are recorded on the answering machine, flashes on the handset display and the message counter on the base flashes with the number of new messages in the answering machine until all the new messages are played. Old messages will be played after all new messages are played completely. The message counter LED stays steady to indicate the number of old messages stored in the answering machine.

Listen to new messages through the base:

1. Press

2. The new messages are played from the loudspeaker on the base in the

? on the base.

sequence they are recorded.

3. Press the volume during message playback respectively.

+ or - to increase or decrease

Page 41

Answer Machine

Listen to new messages through the handset:

1. Press then

ANS. MACHINE

2. Press then

MSG PLAYBACK

( or ) to select

3. Press to start message playback and the screen displays the date and time information of the message received.

Note: is placed at the centre of the bottom of the LCD to indicate that it is a new message. If this message has been read or listened, the will disappear and will be reflected next time when you listen to this message again.

5. Press to select STOP, FORWARD, PREVIOUS, DELETE to perform these functions during message playback. STOP: Stop the current message playback and return to the previous menu. FORWARD: Skip to play the next message. The date and time information of the next message will display if there is a next message. PREVIOUS: Skip to repeat playing the current message from the beginning. The date and time information of the current message will display.

Note: If there are no new messages,

12--00A

automatically returned to the previous menu.

is displayed briefly and you will be

00--00

4. During message playback, press or

) to increase or decrease the

message playback volume respectively.

Note: After new message is played, the new message will be saved as an old message automatically unless it is deleted.

(

DELETE: Delete the current message and the next message will be played.

Alternatively, you can use the following shortcut keys to control different operation during message playback.

Press Press

5 to stop message playback. 4 to skip to repeat playing

the current message from the beginning.

Page 42

Answer Machine

Press 4 twice to skip backward to the previous message.

Press

6 to skip to play the next

message. Press

2 to delete the current

message playback.

6. Press to confirm.

Delete all messages in the answering machine

Delete all messages through the base:

In idle:

1. Press and hold

2. All the old messages will be deleted.

d on the base.

4. Press to delete all old messages.

Note: If there are no more messages in the answering machine, return to previous menu.

EMPTY

will display and

Record memo

You can record your memo message for another user. When you record a memo, the message counter will increase by one and the message can be played back in the same way as answering machine messages. Memo recording can still function even when the answering machine is turned off.

1. Press then

ANS. MACHINE

2. Press then

( or ) to select

Note: New messages will not be deleted. If there are no more messages in the answering machine,

will display on the base.

Delete all messages through the handset:

1. Press then

ANS. MACHINE

2. Press then

DELETE ALL

( or ) to select

3. Press to confirm.

MEMO

3. Press to start memo recording and

RECORDING

is displayed.

4. Press to stop memo recording and save the memo. The memo is played back.

4. Press to stop memo recording without saving and return to previous menu.

Page 43

Answer Machine

Answering machine settings

You can use the TAM SETTINGS menu through the handset to change the settings of your answering machine.

Set the answer mode

By default, the answer machine is set in ANS & REC mode which allows callers to leave a message. This mode can be changed to ANSWER ONLY which does not allow callers to leave a message. In that case, your callers will be prompted to call back later.

1. Press then

ANS. MACHINE

2. Press then

TAM SETTINGS

3. Press then

ANSWER MODE

4. Press then or

& REC

5. Press to confirm.

ANSWER ONLY

( or ) to select

ANS

Record your own outgoing message (OGM)

You can record your own OGM for ANS & REC mode or ANSWER ONLY mode. When you record your own OGM, it will be used when the answering machine answers the call. If your personalised OGM is deleted, the pre-set OGM will be restored automatically.

1. Press then

ANS. MACHINE

2. Press then

TAM SETTINGS

3. Press then

SETTINGS

4. Press then

& REC

5. Press then

RECORD MESS

6. Press to start recording your personalised OGM and displayed on the screen.

ANSWER ONLY

( or ) to select

RECORDING

OGM

ANS

7. Press to stop and save your personalised OGM. Your newly saved OGM will playback automatically. Alternatively, press

to return to previous screen without saving the personalised OGM.

Page 44

Answer Machine

Playback and delete the outgoing message (OGM)

You can playback your own personalised OGM or the pre-set OGM for ANS & REC mode or ANSWER ONLY mode and choose to delete your personalised OGM during playback and record a new one whenever you want. Please note the pre-set OGM cannot be deleted.

Playback the OGM

1. Press then

ANS. MACHINE

2. Press then

TAM SETTINGS

3. Press then

( or ) to select

7. Press to stop the OGM playback and return to the previous menu.

Note: If a personalised OGM is not recorded, the preset OGM will be played.

Delete the personalised OGM

1. Press then

ANS. MACHINE

2. Press then

TAM SETTINGS

3. Press then

OGM SETTINGS

4. Press then

& REC

ANSWER ONLY

5. Press then

PLAYBACK

( or ) to select

ANS

OGM SETTINGS

4. Press then

& REC

ANSWER ONLY

5. Press then

PLAYBACK

( or ) to select

6. Press to playback your personalised OGM (if you have recorded a personalised OGM before) and

PLAYING OGM

will be

displayed on the screen.

ANS

6. Press to playback your personalised OGM (if you have recorded a personalised OGM before) and

PLAYING OGM

will be

displayed on the screen.

7. Press

to delete your personalised

OGM and return to previous menu and the pre-set OGM will be restored automatically.

Note: If pre-set OGM is playing, you are not able to delete the pre-set OGM and thus will not display. Only will display.

Page 45

Answer Machine

Set the answer delay

You can set the number of rings before the answering machine answers and starts playing your OGM. You can set the answering machine to answer after two to eight rings or TIME SAVER.

1. Press then

ANS. MACHINE

2. Press then

SETTINGS

3. Press then

ANSWER DELAY

RINGS, 4 RINGS, 6 RINGS, 8 RINGS or TIME SAVER).

4. Press then your desired answer delay.

( or ) to select

TAM

( or ) to select

(Available options: 2

( or ) to select

3. Press then

RECORD TIME

120, 180 seconds or UNLIMITED).

4. Press then your desired recording time.

5. Press to confirm.

( or ) to select

(Available options: 60,

( or ) to select

Turn on or off the base screening

You can turn the call screening on or off on the base, using the TAM SETTINGS menu on your handset.

1. Press then

ANS. MACHINE

2. Press then

TAM SETTINGS

3. Press then

BS SCREENING

( or ) to select

5. Press to confirm.

Set the recording time of incoming message

You can set the maximum length of the recording time of the incoming messages.

1. Press then

ANS. MACHINE

2. Press then

SETTINGS

( or ) to select

TAM

4. Press then

ON or OFF

5. Press to confirm.

( or ) to select

Activate remote access

Your phone lets you check your messages, or otherwise operate your answering machine, remotely. You can do this by calling the answering machine when you are away from home and entering a 4-digit remote access PIN on a tone-dialling phone.

Page 46

Answer Machine

Use the 4-digit remote access PIN code to prevent unauthorised access to your answering machine.

Change the 4-digit remote access pin

1. Press then

ANS. MACHINE

2. Press then

TAM SETTINGS

3. Press then

CHANGE PIN

( or ) to select

4. Press to enter the old PIN. (Default Remote Access PIN is 0000).

5. Press to enter the New PIN.

6. Press to enter the New PIN again.

7. Press to reconfirm.

3. Press then

REMOTE ACC

4. Press then or

OFF

to turn the remote access on

( or ) to select

or off respectively.

5. Press to confirm.

Access your answering machine remotely

You can ring your Telstra 8850 from another tone-dialling phone to switch the answering machine on or off then listen to your messages remotely.

1. Place a call from a tone-dialling phone to your Telstra 8850.

2. When the answering machine answers the calls and starts playing the OGM, press

Note: If the new PIN entered in Step 6 is not matched with the new system PIN entered in Step 5, user is requested to enter the valid system PIN again in Step 5.

Activate or deactivate the remote access

1. Press then

ANS. MACHINE

2. Press then

TAM SETTINGS

( or ) to select

Note: You must enter * while the OGM is still playing, in order to access the answering machine remotely.

3. Enter the 4-digit Remote Access PIN.

Note: If the 4-digit Remote Access PIN is entered incorrectly three times consecutively, the call will be terminated automatically.

Page 47

Answer Machine

4. Press the appropriate keys from the table on the next page to carry out your desired function.

Note: If your Answering Machine is switched off, it will answer after 14 rings and play the ANSWER ONLY OGM. Press 4-digit remote access PIN (Default Remote Access PIN is 0000 to activate the remote access feature.)

*, then enter the

When your answering machine memory is full and the answer mode is in ANS & REC, the answer mode will change to ANSWER ONLY automatically. It will change to ANS & REC mode automatically after some messages have been deleted.

Call screening

When the answering machine is set to ON and when there is an incoming message, the base will start call screening automatically after the preset numbers of rings of answer delay.

Page 48

Answer Machine

Keys

Functions

While message is NOT playing While message is playing

2 - Delete the current message

playback

4 - Skip to repeat playing the current

message from the beginning. Press twice to skip backward to the

previous message. 5 Play the message Stop the current message playback 6- Skip to play the next message 7 Turn on the answering machine 8 - Stop the current message playback 9 Turn off the answering machine -

* Enter the 4-digit remote access PIN -

At any time if you want to pick up the call, you can press

N on the handset

and the message recording will be stopped automatically. If the answering machine is in the process of recording, the message already stored will be saved.

Page 49

Help

Phone does not work

• Have you installed the batteries correctly? See page 10.

• Check that the mains power is correctly connected.

• Is the handset switched off? To switch the handset on, see page 14.

No display

• The batteries may be dead. Recharge or replace the batteries see ‘Setting up’, page 10.

• Is the handset switched off? To switch the handset on, see page 14.

No dial tone

• Check that the telephone line cord

• Are the batteries low or flat? If so, charge the batteries or replace them if necessary.

Handset does not ring

• Check that the ringer volume is switched on, see page 35.

• Check that the base is plugged into the phone socket and that it is also connected to the mains power and switched on.

You have a dial tone, but the phone will not dial out

• If you are connected to a PABX, check whether you need to dial an access code.

is plugged into the phone socket.

• Check that the base is connected to the mains power and switched on.

Handset always shows

SEARCHING...

• Check that the base is connected to the mains power and switched on.

• Are you out of range? Move the handset closer to the base.

Buzzing noise on my radio, TV, computer or hearing aid

• Sometimes, your Telstra 8850 and other cordless telephones can interfere with other electrical equipment if placed too close. Try moving it at least one metre away from such appliances.

Page 50

Help

does not appear during

charging

• Try cleaning the charging contacts.

• Check that the mains power is correctly connected.

The phone does not appear to be working

• Check that the base is plugged into the mains socket and switched on.

• Check that you are using the correct mains power adaptor.

• Check that the handset has slotted correctly into the base.

• Check that the handset batteries have been correctly fitted.

Interference on my cordless handset

• Move the base unit at least 1 metre away from other electrical appliances.

• If you have an ADSL internet service ensure correct filters are installed to prevent interference.

You hear the busy tone when you press

• Make sure the handset is in range of

• Another handset registered to your

the base.

Telstra 8850 may be on the line.

Answering machine does not

Cannot dial out or receive calls

• Check that the mains power is correctly connected.

• The batteries may need recharging.

• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try again. If it still does not work disconnect the batteries and mains power for 10 minutes, then reconnect and try again.

record any messages

• The memory may be full. Play and delete old messages. See page 42.

• Answering machine messages have the wrong date and time

• Have you manually set the date and time? See page 12.

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Help

Cannot access your messages from another phone

• Have you changed the remote access security PIN code? See page

46.

• Always keep a note of the new PIN code in a safe place.

• Has remote access been disabled? To enable remote access, page 45.

No Calling Number Display number / name displayed

• Have you subscribed to Telstra’s Calling Number Display service? See page 29.

• The caller may have blocked their number.

• An exact name / number match was not found in your phonebook. Check that you have stored the complete number including area code.

TecHelp line 1300 369 193

Call the Helpline:

• if you are having difficulties using your Telstra 8850.

• if you need replacement batteries or mains power lead.

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General Information

Replacing the handset batteries

After a time, you may find that the handset batteries are running out of charge more quickly.

This is a standard sign of wear and the batteries will need replacing. Rechargeable Nickel Metal Hydride (NiMH) batteries can be purchased from TecHelp line on 1300 369 193 or your local electrical retailer. Slide off the battery compartment cover and remove existing batteries. Insert new batteries and replace the compartment cover.

IMPORTANT

This equipment requires electricity

Safety

• Only use the power supply included with the product. Using an unauthorised power supply will invalidate your warranty and may damage the telephone.

• Use only the approved rechargeable batteries supplied. Spare rechargeable batteries can be purchased from TecHelp line on 1300 369 193 or your local electrical retailer.

• Do not open the handset (except to replace the handset batteries or the base). This could expose you to high voltages or other risks. Contact TecHelp for all repairs.

to work. You will not be able to make any telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services in times of power failure.

• Radio signal transmitted between the handset and base may cause interference to hearing aids.

• It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency / intensive care medical equipment.

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General Information

• Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock / alarms and computers if placed too close. It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.

Please note Telstra accepts no responsibility for damage caused to your Telstra 8850 handset by using any other type of batteries

• Never dispose of batteries in a fire. There is a serious risk of explosion and / or the release of highly toxic chemicals.

Environmental

• Do not expose to direct sunlight.

• The product may heat up when the batteries are being recharged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on antique / veneered wood.

• Do not stand your product on carpets or other surfaces, which generate fibres, or place it in locations preventing the free flow of air over its surface.

• Do not submerge any part of your product in water and do not use it in

• Dispose of batteries as per local / state requirements.

Cleaning

Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

damp or humid conditions, such as bathrooms.

• Do not expose your product to fire, explosive or other hazardous conditions.

• There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord from the base for the duration of the storm.

Page 54

General Information

Telstra accessories and replacement items

For a full range of accessories and replacement items for Telstra products, please call 1300 369 193.

How many telephones can you have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any other telephone line. Your Telstra 8850 has a REN of

0.1. A total REN of 3 is allowed, if the total REN of 3 is exceeded, the telephone may not ring. With different telephone types there is not guarantee of ringing, even when the REN is less than 3.

Page 55

Customer service & Product warranty

IMPORTANT

Please retain this booklet with your sales receipt as proof of the date of purchase.

Customer Service

If you require assistance in operating this product please call the TecHelp Information Line on 1300 369 193 or contact Vtech by e-mail at: tcpsupport_au@vtech.com.

If you are trying to access a Telstra Network Service and require assistance specifically related to the network service or would like to subscribe to the service, contact Telstra on 13 22 00 for residential or 13 20 00 for business.

defects are caused by an accident, misuse, abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by VTech; or where the product has been damaged by lightning or a mains power surge.

Where a valid claim is made under this Voluntary Product Warranty, VTech will, at no cost to you, repair or replace the product within a reasonable time. Subject to your Statutory Rights, if your claim under this Voluntary Product Warranty is not valid, you may be charged a fee under this Voluntary Product Warranty for the service and for any

Voluntary Product Warranty

In addition to your Statutory Rights and subject to the conditions below, VTech warrants that this product will be free from any defect in materials or workmanship under conditions of normal use for a period of 12 months from date of purchase.

VTech do not warrant that the product will be free from defects if

direct costs associated with having the product delivered for service.

To make a claim under this Voluntary Product Warranty you must call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com where a Customer Service Representative will inform you of the product return process.

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Customer service & Product warranty

You will need to ensure that: You provide proof of purchase; Your product is suitably packaged

(original packaging is not required); and

You have included all components from the original purchase.

For your records

Date of purchase:

__________________________ Place of purchase:

The benefits conferred by this Voluntary Product Warranty are in addition to other rights and remedies that are available to you under law, which cannot be excluded. The processes for this Voluntary Product Warranty in no way limit your rights which arise as a result of your Statutory Rights.

This Voluntary Product Warranty is given by:

VTech Telecommunications (Australia) Pty Ltd ABN 70 136 672 627

Address: 24 Gilby Road, Mount Waverley 3149

__________________________ Serial number:

__________________________ For Voluntary Product Warranty

purposes proof of purchase is required so please keep your receipt.

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Customer service & Product warranty

IMPORTANT NOTE: THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS - PLEASE CONTACT TECHELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT. NO LIABILITY WILL BE ACCEPTED BY VTECH FOR PRODUCTS RETURNED TO THIS ADDRESS UNDER THIS VOLUNTARY PRODUCT WARRANTY.

Phone number: 1300 369 193 Email address:

tcpsupport_au@vtech.com

Statutory Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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TELSTRA.COM

for purposes and subject to conditions prescribed under the part of it may in any form or by any means (electronic, mechanical, photo copying, microcopying, scanning, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior permission from Telstra Corporation Limited ABN 33 051 775 556.

® Registered trade mark of Telstra Corporation Limited