Telstra 7400, 7400a User Manual
Telstra 7400 & 7400a
Digital DECT Cordless Telephone /Integrated Answering Machine
If you have any problems with
your phone, refer to the Help
section of this User Guide or
call TecHelp on 1300 369 193.
User
Guide
Introduction to your Telstra 7400 & 7400a Digital DECT Cordless
Telephone / Integrated Answering Machine
• Phonebook – lets you store up to 100 names and numbers for easy dialling.
• Calling Number Display - lets you see who’s calling. Your phone stores details of the last 20 callers in
a Calls list.
• Send & receive text messages
• Use the handsfree facility to talk to callers without holding the handset.
• Integrated Digital Answering Machine (7400a only)
As a Digitally Enhanced Cordless Telecommunications (DECT) product, your Telstra 7400/7400a series
provides:
• Digital clarity
• Digital range
• Digital security
IMPORTANT
This equipment is not designed for making emergency telephone calls when the power
fails. Alternative arrangements should be made to access emergency services.
This User Guide provides you with all the information you need to get the most from your phone.
Before you make your fi rst call you will need to set up your phone. Follow the simple instructions in
“Getting Started”, on the next few pages.
Some Telstra services such as SMS, Messagebank® and Calling Number Display may attract feature and usage charges.
Please visit Telstra.com for details.
Need help?
If you have any problems setting up or using your Telstra 7400/7400a, contact TecHelp on 1300 369 193
or email: tcpsupport@ingrammicro.com.au
Alternatively, you may fi nd the answer in the ‘Help’ section at the back of this guide.
Hearing aid?
Please note that the Telstra 7400 and 7400a works by sending radio signals between the base and
handset. These signals may interfere with some hearing aids, causing a humming noise.
Got everything?
• Telstra 7400 or 7400a handset
• Telstra 7400 or 7400a base
• 2 x NiMH AAA rechargeable batteries
• Mains power adaptor
• Telephone line cord
* Wall mounting bracket
If you have purchased a Telstra 7400 or 7400a multi handset pack you will also have the
following for each additional handset:
• Telstra 7400 or 7400a handset
• Telstra 7400 or 7400a charger
• 2 x AAA NiMH rechargeable batteries
• Mains power adaptor (for the charger)
2 3
4 5
Getting started 8
Location 8
Setting up 8
Setting up for multiple packs 12
Wall mounting your 7400/7400a 13
Getting to know your phone 16
Handset buttons 16
Base 18
Charger 18
Handset display icons 19
Answering machine (7400a only) 20
Navigating the menus 22
Handset menus 23
Using the phone 24
Switch the handset power on/off 24
Make an external call 24
Preparatory dialling 24
End a call 24
Receive a call 25
Earpiece volume 25
Mute 25
Make a call handsfree 26
Answer a call handsfree 26
Switch to handsfree during a call 26
Redial a number from the redial list 27
Copy a number from the redial list to the
directory 27
Delete a redial number 27
Delete all redial numbers 28
To lock/unlock the keypad 28
Page handset 28
Ringer on/off 29
Phonebook 30
Store an entry 30
Dial an entry 30
Edit an entry 30
Delete an entry 31
Delete all entries 31
Calls list 32
View new calls list entries 32
Dial from the calls list 32
View further call details 33
Save entry to the directory 33
Delete a calls list entry 33
Delete entire calls list 33
Telstra network services 34
Open SMS menu 34
Open calls list menu 34
Phone Feature 34
To access a Phone Feature 34
TecHelp line 35
Replace pre-stored numbers in the
Phone features menu 35
MessageBank® 36
To retrieve a message from your
message service 36
Flashing Message Indicator 36
Call Waiting 37
Answer a Call Waiting call 37
Text messaging (SMS) 38
Subscribe to the Telstra Text Messaging
(SMS) service 38
Calling Number Display and text messaging 38
Send/save text messages 38
Receiving and reading text messages 39
Reply to a text message 40
Delete a text message 40
Call the sender’s phone number 41
Save the sender’s number in the directory 41
Send/edit/delete text messages in the outbox 41
Message alert beep on/off 42
SMS Service Centre numbers 42
Add or change SMS Service Centre numbers 43
Select a Send Service Centre number 43
Handset settings 44
Set wallpaper 44
Handset name 44
Display contrast 45
Menu colour 45
Backlight 45
Ringer melody 46
Ringer volume 46
Key beeps 46
Battery low 47
Out of range warning 47
Auto answer 48
Reset settings 48
In this guide
In this guide
6 7
In this guide
Base settings 49
Ringer volume 49
Ringer melody 49
PABX access 50
Change PIN 50
Reset settings 51
Set the date and time 51
Using the answering machine (7400a only) 52
Date and time 52
Operating the answering machine
from the base 52
Switch on/off 52
Playing messages 53
Adjust volume 53
Operating the answering machine from the
handset 53
Outgoing messages 54
Answer & Record 54
Answer Only 54
Record your own outgoing message 54
Play outgoing message 55
Reinstate pre-recorded outgoing message 55
Set answer mode 56
Set answer delay 56
Set and check answer delay 56
Recording time 57
Playing messages 58
Delete all old messages 58
Record a memo 59
Call screening 59
Memory full 59
Remote access 60
Security PIN 60
Set/change remote access security PIN 60
Operating your answering machine from
another phone 60
Switch answering machine on remotely 61
Additional handsets and bases 62
Registering additional handset 62
Select a base 63
Deregister handset 63
Call another handset 64
Transfer a call to another handset 64
Conference call 64
Help 65
General information 70
Replacing the handset batteries 70
Connecting to a PABX 70
Safety 71
Cleaning 71
Environmental 72
How many telephones can I have? 72
Customer service & Product warranty 73
Wall mounting template 75
In this guide
8 9
Getting started
2. Remove the battery compartment cover and insert the 2 x AAA NiMH batteries supplied into the
handset, ensuring the + and -ends of the battery match up with the markings inside the battery
compartment. Slide the battery cover compartment into place. The battery cover must be in place at
all times when the handset is placed in the cradle.
3. Place the handset on the base to charge the batteries for at least 16 hours.
When the handset is fully charged, the battery icon on the display shows BATTERY.
Getting started
Location
You need to place your Telstra 7400/7400a base within 2 metres of a mains power and telephone socket
so that the cables will reach.
Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your
Telstra 7400/7400a works by sending radio signals between the handset and base. The strength of the
signal depends on where you site the base. Putting it as high as possible helps ensure the best signal.
Setting up
1. Plug the mains power cable into the power socket on the back of the base. Plug the other end into
the mains socket and switch on.
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10 11
Getting started
IMPORTANT
Do not connect the telephone line until the handset is fully charged. Only use the power and telephone cables supplied with
the product. The base station must be plugged into the mains power socket at all times.
Talk/Standby time
In ideal conditions, fully charged handset batteries should give up to 10 hours talk time or up to 100 hours standby time on a
single charge. The base must remain plugged in to the mains and switched on at all times.
Note that new batteries do not reach full capacity until they have been in normal use for several days.
Battery low warning
If the
BATTERY icon fl ashes in the display and you hear a warning beep every few seconds, you will need to recharge the
handset before you can use it again. During charging, the BATTERY icon will scroll in the display.
Battery performance
To keep your batteries in the best condition, leave the handset off the base for a few hours at a time.
Running the batteries right down at least once a week will help them last as long as possible.
After charging your handset for the fi rst time, subsequent charging time is about 6–8 hours a day.
Batteries and handset may become warm during charging. This is normal.
The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby
time. Eventually they will need to be replaced. New batteries can be purchased from the TecHelp line on 1300 369 193. For
instructions on how to install new batteries, see page 70.
Your Telstra 7400/7400a is now ready for use.
Further help
If you experience any problems, please call TecHelp on 1300 369 193 or email
tcpsupport@ingrammicro.com.au
Getting started
4. After 16 hours, connect the telephone line cord to the base and plug the other end into the wall
socket.
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WARNING: Do not place your Telstra 7400/7400a in the bathroom or other humid areas.
Handset range
The Telstra 7400 or 7400a has a range of up to 300 metres outdoors when there is a clear line of sight between the base and
handset. Any obstruction between the base and handset will reduce the range signifi cantly. With the base indoors and
handset either indoors or outdoors, the range will normally be up to 50 metres. Thick stone walls can severely affect the range.
Signal strength
The
ANTENNA icon on your handset indicates when you are in range of the base.
If you begin to move out of range, the
ANTENNA icon will fl ash and the handset will beep.
12 13
Wall mounting your 7400/7400a
The Telstra 7400/7400a can be wall mounted to a standard Telstra wall mount plate. To wall mount
the phone proceed as follows:
1. Place the wall mount bracket over the two retaining screws of your standard Telstra wall mount
plate.
2. Slide the bracket downward into position.
Alternatively to wall mount the phone:
1. Using the template on page 75, drill two 3mm holes. Insert plastic plugs (optional) and partially
screw the two screws into place. Ensure there is sufficient space allowed for mounting the phone
before drilling holes.
Caution: Ensure there is no risk of damaging any pipes or wiring that may be behind the wall.
2. Place the wall mount bracket over the two screws.
3. Slide the bracket downwards into position. Tighten the two screws to prevent the wall bracket from
moving.
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Getting started
Setting up for multiple packs
If you have purchased a Telstra 7400 or 7400a multiple pack, you will also need to follow the
instructions shown below to prepare any additional handsets and chargers for use.
For each additional handset and charger:
1. Connect the power adaptor to the charger and switch on.
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2. Remove the battery compartment cover and insert the 2 x AAA NiMH batteries supplied into the
handset, ensuring the + and -ends of the battery match up with the markings inside the battery
compartment. Slide the battery cover compartment into place. The battery cover must be in place at
all times when the handset is placed in the cradle. (See illustration on page 9)
Getting started
14 15
Getting started
4. Thread the power cord from the power supply through the L-shaped opening of the wall bracket and
out through the bottom of the bracket. Now thread the line cord from the phone socket through the
square opening of the bracket. Plug the power cord into the power socket and the line cord into the
line socket of the telephone.
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Getting started
5. Align the holes on the bottom of the telephone base with the lugs on the front of the wall bracket.
Slide the telephone base downward on the bracket until you hear it click into place.
To remove the 7400/7400a from the wall mounting bracket
6. Gently press the release tabs and lift the base up and forward to remove the base from the bracket.
7. Disconnect the power and line cords.
Helpline
If you are having any difficulties setting up or using your Telstra 7400/7400a, please call TecHelp on
1300 369 193 or email: tcpsupport@ingrammicro.com.au
16 17
Getting to know your phone
7. Calls/Scroll up
From standby, press to open the calls list, page
32. During a call, press to increase the earpiece or
speaker volume, page 25.
8. Recall
For use with PABX and some network features.
9. Phonebook/Scroll right
From standby, press to access the Phonebook,
page 29
10. Redial/Scroll down
From standby, press to open the redial list, page
27. During a call, press to decrease the earpiece or
speaker volume, page 25.
11. End call/Handset off
Press to end a call, page 24.
Press and hold to switch handset off, page 24.
Press to return to standby from a menu.
12. # Lock button
Press and hold to lock/unlock the keypad, page
28.
Handset buttons
1. Telstra Services
Press to access text messages, Calls lists, and
Telstra services, page 34.
2. Option buttons
Press to select the options shown on the display
above each button.
3. Handsfree
Press to switch calls to the loudspeaker, page 26.
4. Clr/Scroll left
During a call, press to switch mute on/off, page 25.
5. Talk
Press to make or receive calls, page 24.
6.
*
button
Press and hold to switch the handset ringer on and
off, page 29.
When entering text, switches between upper and
lower case letters.
Getting to know your phone
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Getting to know your phone
Handset display icons
Handset name
Displayed in standby mode.
Date
Shows the date in day/month
format.
Handset number
Displayed in standby mode.
Time
Shows the time in hours and
minutes.
Range
Steady: Indicates good
connection
Flashing: Connection to the base
is poor or lost
Handsfree
The loudspeaker is switched on
In use
Steady: A call is in progress
Flashing: Incoming call
Handset ringer off
The handset will not ring
Mute
Mute switched on. Your caller
cannot hear you.
Keypad lock on
The keypad is locked, only
emergency (000) can be called.
Battery level
Steady: Shows current battery
charge level
Scrolling: Handset battery is
charging
Flashing: Battery charge is very
low
Answer machine on
Shows the Answering Machine
is ON (7400a Only)
MessageBank®
or Telstra Home
Messages 101®
Indicates new message on
MessageBank® or Telstra Home
Messages 101®
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Getting to know your phone
7400 base unit
1. Page button
Press to page the handset(s) page 28 and to
start registration of additional handset
page 62.
Charger unit
(For multiple pack users only)
20 21
Getting to know your phone
7400a base unit
1 Skip < button
To skip back when listening to your messages,
page 53.
2. Vol – button
To decrease the speaker volume, page 53.
3. Delete button
To delete messages received, page 53.
4. Vol + button
To increase the speaker volume, page 53.
5. Message indicator
Displays the number of message(s) in the
answering machine.
6. Skip > button
To skip forward when listening to your messages,
page 53.
7. Answer On/off button
To turn your answering machine on or off, page
52.
8. Stop button
Stops messages being played, page 53.
9. Play/Pause button
To playback or pause messages, page 52.
10. Page button
Press to page handset(s), page 28.
11. Power/In use indicator
On = Power on
Flashes when making or receiving a call (approx
once every second)
12. Text message (SMS) indicator
Flashes when a text (SMS) has been received
(approx once every second).
Getting to know your phone
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Getting to know your phone
Handset menus
SMS messages
- Write message
- Inbox
- Outbox
- SMS settings
Phone Features
- SMS messages
- Calls list
- Phone Features
- Functions
Handset display
- Wallpaper
- Handset name
- Contrast
- Colour options
- Backlight
Handset tones
- Ringer
- Warning tones
Settings
- Setup handset
- Setup base
- MW Indication
- Date/Time
- Flash Times
- Register handset
- Deregister handset
Answering Machine
(Telstra 7400a Only)
- Play Messages
- Delete all old
- Answer on/off
- Answer settings
- Record memo
Getting to know your phone
Press the option button, then use the
navigation buttons.
Navigating the menus
Your Telstra 7400 or 7400a has an easy to use
menu system. Each menu leads to a list of
options.
1. From the standby screen, press the option
button to open the main menu screen (shown
on the next page), then use the navigation
buttons to highlight the menu option you
want. The currently selected menu is shown at
the top of the screen, for example
Phone Features
2. Press the OK option button to open the
highlighted menu or Back to return to the
previous screen.
Once you have opened a menu, press the
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buttons to scroll through the options
displayed.
Use the buttons to select the options
displayed on the screen.
To exit or go back to the previous screen, press
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, or press the Back option (if available).
Press
to return to standby. If no buttons
are pressed for 30 seconds, the display will
automatically revert to standby.
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