Telstra 450, 560, 650, 550, 670 Features Manual
Telstra IP Telephony 450/550/560/650/670 Handset Features Guide
1. Adjusting the Ringer, Handset/Headset
Volume
• Press the (+) or (-) volume key to adjust
the volume to the desired level: on hook
adjusts ring volume; off hook adjusts
handset/ headset/speaker
2. Calling
Placing a Call
On-hook dialling
• Enter the required number and press the
Dial soft key or lift the handset, OR
• Lift the handset and enter the required
number
Answering a Call
• Lift the handset OR
• Press the Answer soft key OR
• Press the green light on the ringing line
• Pressing the Reject soft key will send the
call directly to voicemail. (If you do not
have voicemail your caller will hear an
engaged tone)
Ending a Call
• Hang up the handset OR
• Press the EndCall soft key
3. Lights on the phone
• When a line is in use the light next to
the line button is solid green light
• When a call is on Hold the light next to
the line button will flash red
4. Placing a Call on Hold
• Press the Hold soft key or the Hold
button
To return to the call
• Press the Resume soft key or the Hold
button
To make another call while the original
caller is on hold
• Press the New Call soft key
• Enter the required number
If multiple calls are on hold
• Use the scroll key to select the desired
call
• Press Resume
To join all three parties onto an impromptu
conference call
• With 2 calls in progress (1 call on hold
and 1 call active)
• Press More soft key
• Press Join
5. Muting a call
Muting a call prevents the caller from
hearing you (mutes the microphone);
however you can still hear the caller.
• During a call press the Mute button
(the Mute button is illuminated in red)
On the Telstra 450 phone the Mute icon
appears on the phone screen
• To turn Mute off, press the Mute button
6. Transferring a Call
Transfer call - Blind
Blind Transfer enables you to transfer a call
to another party with announcing the call
prior to transfer.
• During a call press the Trnsfer soft key
or the Transfer button
The Telstra 450 phone does not have a
Transfer button
• Press the Blind soft key
• Enter the transfer destination number
Your call is automatically transferred
Transfer call - Supervised
Supervised Transfer enables you to transfer
a call to another party with consultation.
• During a call press the Trnsfer soft key
or the Transfer button
(The Telstra 450 phone does not have a
Transfer button)
• Enter the transfer destination number
• Press the Send soft key (if dialling
internally, to reduce the time delay)
Telstra 450/550/560/650/670 IP Telephony Features Guide – May 2011 Page 1 of 9
Telstra IP Telephony 450/550/560/650/670 Handset Features Guide
When the party answers, announce the call
• Press the Trnsfer soft key or the Transfer
button again to complete the transfer.
(The Telstra 450 phone does not have a
Transfer button)
If the party refuses the call
• Press the Cancel soft key to be returned
to the original caller
7. Call Forwarding
There are 3 Call Forward options, which can
be set from your handset using either soft
keys or Feature Access Codes; Call Forward
Always, Call Forward No Answer and Call
Forward Busy.
Configuring call forwarding via the
Forward soft key on your phone
Call Forward Always
To forward all your calls to another number
Call Forward Always activation
• Press the Forward soft key
• Press 1 or select Always
• Enter the required number to forward
your calls to
• Press the Enable soft key
A moving arrow is displayed on the
phone screen next to your phone number.
Call Forward Always deactivation
• Press the Forward soft key
• Select Always
• Select Disable
Call Forward No Answer activation
To forward your calls to another number, if
not answered after a specified number of
rings
• Press the Forward soft key
• Press 2 or select No Answer
• Enter the required number to forward
your calls to
• Scroll down to the Forward After Rings
field and enter the required number of
rings (3 rings is the default)
• Press the Enable soft key
Call Forward No Answer deactivation
• Press the Forward soft key
• Select Call Forward No Answer
• Select Disable
Call Forward Busy activation
To forward your calls to another number, if
you are engaged on a call
• Press the Forward soft key
• Press 3 or select Busy
• Enter the required number to forward
your calls to
• Press the Enable soft key
Call Forward Busy deactivation
• Press the Forward soft key
• Select Busy
• Select Disable
8. Do Not Disturb
Do Not Disturb activation
• Press the Do Not Disturb button
The Do Not Disturb Service has been turned
on. Your phone will not ring while this
service is on.
Do Not Disturb displays on your phone with
an X next to your phone number as well as
a scrolling message on the screen.
The Telstra 450 phone does not have a Do
Not Disturb button
Note: The Do Not Disturb feature is only
available if a user has an Executive service
pack assigned to them.
Do Not Disturb deactivation
• Press the Do Not Disturb button
The Do Not Disturb Service has been turned
off and the X will disappear.
The Telstra 450 phone does not have a Do
Not Disturb button
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Telstra IP Telephony 450/550/560/650/670 Handset Features Guide
9. Conference Calls
While engaged in one call
• Press the Conference button or the
Confrnc soft key
The Telstra 450 phone does not have a
Conference button
• Enter the required number or extension
number of the new party
When the call connects
• Press the Conference button or the
Confrnc soft key
The Telstra 450 phone does not have a
Conference button
All parties are connected in a three-way
call.
Note: If either of the other two parties
(providing they are internal parties) hangs
up, your call with the remaining party stays
intact. If you hang up, the other two
internal parties remain connected.
If one of the callers was an external
inbound caller and you hang up the call will
be disconnected.
There can be a maximum of 3 parties on a
conference call, unless you have the
Executive service pack which has the N-Way
feature which enables a total of 8 parties on
a Conference call.
10. Call Waiting
If the Call Waiting feature has been turned
on, while engaged in a call
• Call Waiting tone indicates another call
to your line
• Press the Answer soft key to switch to
the incoming call
The initial call is automatically placed on
hold.
• Using your scroll arrow you can toggle
between calls and scroll onto the call
that is on hold
• Press the Resume soft key to resume
your conversation
You cannot receive additional calls
while both lines are engaged
Note: Call Waiting needs to be turned on
either from the Services button on the
Telstra Telephony Toolbar or via CommPilot
user in the Incoming Calls menu.
11. Configuring Speed Dail buttons
To configure a speed dial
• Press the required Line button for a few
seconds
• Enter a First name, scroll down and
enter a Last name (if required)
• Scroll down to the Contact field and
enter the phone number
• Press Save to confirm changes
12. Adding names to the Contact Directory
To add names to your Contact Directory (a
maximum of 200 names can be entered)
• Press the Directories button
• Select Contact Directory
• Select the Add soft key
• Enter a First name, scroll down and
enter a Last name (if required)
• Scroll down to the Contact field and
enter the phone number
• Press Save to confirm changes
• Press the Back soft key to go back a
screen
Note: If you enter incorrect information the
X button under the scroll arrows act as a
backspace key.
13. Call History
Call History can be accessed in a variety of
ways, using the arrow keys, using the Menu
button and using the Directories button.
To quickly view the Call History
Press for Placed Calls
Press for Received Calls
Press for Missed Calls
Press for Speed Dial Info
To view the Call History via the Menu
button
• Press the Menu button
Telstra 450/550/560/650/670 IP Telephony Features Guide – May 2011 Page 3 of 9
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