Telstra 5400, 5400a User Manual

www.telstra.com

If you have any problems with your phone, refer to the Help section of this User Guide or call TecHelp on 1300 369 193.

Telstra 5400/5400a

Digital DECT Cordless Telephone Digital DECT Cordless Telephone & Digital Answering Machine

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Introduction

to your Telstra 5400/5400a Digital DECT Cordless Telephone

•

Large backlit display

•

100 name and number Phonebook

•

Use Calling Number Display* to see the number of the person calling and keep track of

unanswered calls

•

Send and receive text messages^

•

Use up to ﬁ ve handsets with the base without the need for additional wiring

● Digital answering machine with 15 minutes recording time (Telstra 5400a only)

* Monthly charges apply. Service available in most areas. Not available for blocked calls.

^For most Telstra and Telstra reseller customers for messages between compatible services. Charges apply.

As a Digitally Enhanced Cordless Telecommunications (DECT) product, your Telstra 5400/5400a provides: -

• Digital clarity

• Digital range

• Digital security

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IMPORTANT

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This User Guide provides you with all the information you need to get the most from your phone.

Before you make your ﬁ rst call you will needs to set up your phone. Follow the simple instructions in “Getting Started”, on the next few pages.

Need help? If you have any problems setting up or using your Telstra 5400/5400a please contact TecHelp on 1300 369 193. Alternatively, you may ﬁ nd the answer in ‘Help’ at the back of this guide.

Got everything?

•

Telstra 5400/5400a handset

•

Telstra 5400/5400a base unit

•

2 x AAA NiMH rechargeable

batteries

•

AC power adaptor

•

Telephone line cord

•

Telephone adaptor plug

If you have purchased a Telstra 5400/5400a with multiple handsets you will have received additional components which are shown in the extension user guide.

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In this guide

Getting started 6

Location 6

Setting up 6

Getting to know your phone 9

Handset buttons 9

Base buttons & LEDs 10

Handset display icons 12

Navigating the menu 13

Menu map 14

Character map 15

Using the phone 16

Switch handset on/off 16

Make a call 16

Preparatory dialling 16

Call timer 16

End a call 16

Receiving calls 16

Handsfree 16

Earpiece/handsfree volume 17

Redial 17

Secrecy (Mute) 17

Paging 18

Keypad lock 18

Internal calls 18

Call another handset 18

3-Way call 18

Transfer a call 19

Caller on hold 19

Phonebook 20

Add entry 20

Dial 20

Edit name and number 20

View details 21

Delete an entry 21

Text messaging (SMS) 22

To register for Telstra’s text messaging service 22

Calling Line Identiﬁ cations and text messaging 22

Using text messaging 22

Writing tips 23

Character map 23

Using options 24

To write and send a text message 24

Outbox 25

To send a message from the Outbox 25

Receiving and reading text messages 26

Delivery of text messages 26

Open Inbox 26

Deleting 27

SMS settings 27

SMS Service Centre numbers 27

To change the SMS Service Centre phone numbers 28

Set SMS text alert 28

Sub-addressing for multiple users 29

Receiving sub-addressed text messages 29

Setting up sub-addresses for multiple users 30

Reading sub-addressed text messages 30

Sending sub-addressed text messages 30

Sending text messages from a sub-addressed user 31

Delete sub-addressed user 31

Default settings for text messaging (SMS) 31

Telstra Network Features 32

Calling Number Display 32

Calls lists 32

View and dial from the Calls list 32

Copy a Calls list number to the Phonebook 33

Delete a number from the Calls list 33

Delete all numbers from the Calls list 33

Redial 34

Flashing Message Indicator 34

Telstra Homeline Features 34

MessageBank® and Telstra Home Messages 101® 34

Call Waiting 35

For your records

Date of purchase:

........................................................................

Place of purchase:

........................................................................

Serial number:

........................................................................

For guarantee purposes proof of purchase is

required so please keep your receipt.

IMPORTANT

Please retain this booklet with your sales

receipt as proof of the date of purchase

Customer Service If you require assistance in operating this product

please call the TecHelp Information Line – 1300 369 193 – or contact us by e-mail at:

tcpsupport@ingrammicro.com If you are trying to access a Telstra Network Service

and require assistance speciﬁ cally related to the network service or would like to subscribe to the service, contact Telstra on 132200 for residential or 132000 for business.

Product Warranty Subject to the conditions below, Telstra guarantees

this product against any defect in materials or workmanship under conditions of normal use for 13 months from date of purchase.

The beneﬁ ts conferred by this warranty are in addition to other warranties and remedies that are implied under the Trade Practices Act and similar State and Territory laws (Statutory Rights).

Subject to your Statutory Rights, the goods will not be eligible for service under this warranty if:

A. Proof of purchase cannot be provided; B. The defect was caused by an accident, misuse,

abuse, improper installation or operation, vermin

infestation, lack of reasonable care, unauthorised modiﬁ cation, loss of parts, tampering or attempted repair by a person not authorised by Telstra; or

C. The product has been damaged by lightning or a mains power surge.

To obtain service during the terms of this warranty call the TecHelp Information Line on – 1300 369 193 – or contact us by e-mail at:

tcpsupport@ingrammicro.com If it is necessary to have the product serviced, the

Customer Service Representative will inform you of the product return process.

Please ensure that: A. You provide proof of purchase; B. Your product is suitably packaged; and C. You have included all components from the

original purchase. Subject to your Statutory Rights: A. Any claim under this warranty is limited to the

cost of repair or replacement of the product; and B. If the goods are found to be in sound working

order by the authorised service centre, you may be charged a fee for service and for any other direct costs associated with having the product delivered for service.

Act, no part of it may in any form or by any means (electronic, mechanical, photo copying, microcopying, scanning, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior permission from Telstra Corporation

Limited ABN 33 051 775 556.

™ Trade Mark of Telstra Corporation Limited

® Registered Trade Mark of Telstra Corporation Limited

Product warranty & Customer service

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We recommend that you unplug the power

and telephone line cord from the base for the

duration of the storm.

Technical information

How many telephones can you have?

All items of telephone equipment have a

Ringer Equivalence Number (REN), which is

used to calculate the number of items which

may be connected to any other telephone

line.

Your Telstra 5400/5400a has a REN of 0.1. A

total REN of 3 is allowed. If the total REN of 3 is

exceeded, the telephone may not ring.

With different telephone types there is no

guarantee of ringing, even when the REN is

less than 3.

Only use the approved power adaptor and

charger.

Only use approved AAA NiMH rechargeable

batteries.

Connecting to a switchboard

This product is intended for use within

Australia for connection to public telephone

network and compatible PABX’s, which

support tone dialling and timed break recall. If

in doubt please consult your service provider.

Access code and entering a pause

If you are connecting your Telstra 5400/5400a

to a PABX you may need to pre ﬁ x stored

numbers with an access code (e.g. 9) in order

to get an outside line. So that the switchboard

has time to pick up an outside line, you may

also need to add a Pause after the access code.

Entering a pause

A pause is entered when storing a number in

the phonebook on this page or PABX access

code by pressing the

<ONSKV

button and the

display shows P.

Recall

The

3X^<

button is used when connected to

certain PABX’s and with some Telstra network

features, or equivalent services available via

your Network Provider.

Telstra accessories and replacement items

For a full range of accessories and

replacement items for Telstra products please

call TecHelp on 1300 369 193.

Enter your Telstra 5400/5400a system PIN

here:

........................................................................

General information

In this guide

Handset settings 36

Handset ringtone 36

Ringer volume 36

Handset name 36

Language 37

Auto answer 37

Warning tones 38

Handset default settings 38

Base settings 39

Base ringtone 39

Ringer volume 39

System PIN 39

Keep track of your PIN 39

Default base settings 40

Recall mode 40

Setting up your answering machine (Telstra 5400a only) 41

Message display on the base unit 41

Switching the answering machine on/off 42

Outgoing messages 42

Answer and Record 42

Answer only 42

Select and play outgoing message 42

Record your own outgoing message(s) via the base 42

Record your own outgoing message(s) via the handset 43

Delete your own outgoing message(s) via the base 43

Delete your own outgoing message(s) via the handset 43

Answer delay 44

Adjust answer delay via the base 44

Adjust answer delay via the handset 44

Audible message alert 45

To set the audible message alert via the base 45

To set the audible message alert via the handset 45

Listening to your messages 45

Message indicator 45

Play all messages 45

Play new messages only 45

Record a memo 46

Memory full 46

Memory full during a call 47

Call screening - Base 47

Call screening - Handset 47

Power failure 47

Remote access 48

Change the remote access PIN via the handset 48

Operating your answering machine from another phone 49

Outgoing message menu 50

Additional handsets and bases 51

Select base 52

De-register a handset 52

Help 53

Replacing handset batteries 53

General information 55

Safety 55

Cleaning 55

Environmental 55

Technical information 56

How many telephones can you have ? 56

Connecting to a switchboard 56

Access code and entering pause 56

Recall 56

Accessories and spares 56

For your records 57

Product warranty and Customer service 57

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Getting started

Location

You need to place your Telstra 5400/5400a within 2 metres of a mains power

and telephone socket so that the cables will reach.

Make sure it is at least 1 metre away from other electrical appliances to avoid

interference.

Your Telstra 5400/5400a works by sending radio signals between the handset

and base. The strength of the signal depends on where you site the base.

Putting it as high as possible ensures the best signal.

Setting up

1. Plug the power adaptor and telephone cable into the back of the base.

2. Plug the power adaptor into the mains wall socket and switch the power

on. When connected correctly, the green Power light on the base comes on.

3. Install the 2 x AAA rechargeable batteries supplied.

Then slide the battery compartment cover into place.

4. Charge the handset for at least 16 hours by placing it on the base. The

red Charging light comes on. The handset is pre-registered to the base as

Handset 1.

The screen will show the standby display and a scrolling battery icon to

show that the handset is charging.

The backlit screen will turn off after approximately 30 sec. Press any key to

turn on the screen again.

WARNING

Do not place your Telstra 5400/5400a in the bathroom or other humid areas.

Handset range

The Telstra 5400/5400a has a range of up to 300 metres outdoors when there is a clear line of sight between the base and handset. When there is no clear line of sight between the base and handset, e.g. base indoors and handset either indoors or outdoors, the range could be reduced to 50 metres. Thick stonewalls severely affect the range.

Signal strength

The antenna symbol on your handset screen indicates when you are in range. When you are out of range, it ﬂ ashes.

IMPORTANT

Do not connect the telephone line until at least one of the handsets is fully charged.

The base must be plugged into the mains power at all times.

Important

This equipment is not designed for making

emergency telephone call when the power

fails. Alternative arrangements should be

made for access to emergency services.

This product is intended for connection to

analogue public switched telephone networks

and private PABX’s in Australia.

Safety

General

Only use the power supply included with the

product. Using an unauthorised power supply

will invalidate your guarantee and may

damage the telephone.

Use only the approved rechargeable batteries

supplied. Spare rechargeable batteries are

available your nearest electrical retailer or

from TecHelp 1300 369 193.

Do not open the handset (except to replace

the handset batteries) or the base. This could

expose you to high voltages or other risks.

Contact the TecHelp for all repairs.

Radio signal transmitted between the handset

and base may cause interference to hearing

aids.

It is recommended that advice from a

qualiﬁ ed expert be sought before using this

product in the vicinity of emergency/intensive

care medical equipment.

It is recommended that if you have a

pacemaker ﬁ tted you check with a medical

expert before using this product.

Your product may interfere with other

electrical equipment, e.g. TV and radio sets,

clock/alarms and computers if placed too

close. It is recommended that you place

your product at least one metre away from

such appliances to minimise any risk of

interference.

Never dispose of batteries in a ﬁ re. There is a

serious risk of explosion and/or the release of

highly toxic chemicals.

Cleaning

Simply clean the handset and base with a

damp (not wet) cloth, or an anti-static wipe.

Never use household polish, as this will

damage the product. Never use a dry cloth as

this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The produce may heat up when the batteries

are being recharged or during prolonged

periods of use. This is normal. However, we

recommend that to avoid damage you do not

place the product on antique/veneered wood.

Do not stand your product on carpets or other

surfaces, which generate ﬁ bres, or place it in

locations preventing the free ﬂ ow of air over

its surface.

Do not submerge any part of your product

in water and do not use it in damp or humid

conditions, such as bathrooms.

Do not expose your product to ﬁ re, explosive

or other hazardous conditions.

There is a slight chance that your phone

could be damaged by an electrical storm.

General information

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Problem

Text messages cannot be sent and screen

displays Unable To Send

Cannot receive text

Answering Machine

Answering machine does not record any messages or

announcements.

Answering machine messages do not have the correct

day and time added.

Possible cause

The base station power supply or telephone line cord might

not be properly connected. Check that the base station

power supply is plugged into the mains socket and switched

on and that the telephone is plugged into the telephone

wall socket.

There might be a fault on the line.

Check your telephone line is working properly.

You might have deleted the server number in error.

Refer to page 28 for instructions on how to enter the

number.

Your SMS memory might be full.

Delete unwanted text messages, see page 27

Check Service Centre number is correct.

The memory may be full. Play and delete old messages, see

page 46.

Set the correct day and time, see page 8.

Help

Screen display

5. After 16 hours, plug the telephone line cord into the wall socket and your

Telstra 5400/5400a base.

Setting time on the handset

If you have subscribed to your network’s Calling Number Display service*, the

time (24 hours) and date will be set automatically when you receive your ﬁ rst

call. You can also set the time manually.

1. On the handset, press Menu. Scroll to Handset Settings and press OK.

Scroll to Time Setting and press OK.

2. Enter the time, e.g. 09 30 for 9:30am. Press OK.

The time is saved.

3. Press and hold

to return to standby.

Getting started

Which socket?

Power socket

Telephone line socket

The red Charging light stays on while the handset is on the base, even when the batteries are fully charged.

Talk/Standby time

Under ideal conditions, fully charged handset batteries should give up to 8 hours talktime or 80 hours standby on a single charge.

Battery low warning

The handset battery symbol is empty and ﬂ ashing and you will hear a warning beep. Start recharging your handset right away.

When charging the battery, level bars are animated.

Replacing batteries

Use only rechargeable 750mAh or higher AAA NiMH batteries.

*Excludes blocked calls. Monthly charge applies. Available most areas.

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Setting day on the answering machine (Telstra 5400a only)

The message counter on the base unit will ﬂ ash 0 and C until the day is set.

You will need to set the day so that you know when each message was

received.

Once a message has been played back, the machine will announce, for

example, “Tuesday, four ﬁ f ty, pm.”

From the Handset:

1. Press Menu, scroll to Answer Settings and press OK.

2. Scroll

to Day Setting, and press OK.

3. Scroll to the desired day setting, and press OK.

4. Press and hold to return to standby.

Default date and time

The default date and time is Sunday, 12.01pm.If the power to the base is lost,

the date and time will revert to this default setting. Your messages will be

unaffected.

To check current date and time setting

The time is shown on the handset idle display. The day is shown on the

handset Answer Settings menu.

Your Telstra 5400/5400a is now ready for use.

Helpline

If you have any difﬁ culties setting up your Telstra 5400/5400a, please call the

TecHelp on 1300 369 193.

Battery performance

When batteries are fully charged the display shows the battery is full.

To keep your batteries in the best conditions, leave the handset off the base for a few hours at a time (after the initial 16 hour charge).

Please note however, that new NiMH batteries do not reach full capacity until they have been in normal use for several days. Running the batteries right down at least once a week will help them last as long as possible.

The charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset.

Eventually they will need to be replaced. New batteries can be obtained from the TecHelp on 1300 369 193 or your local electrical retailer.

Range indicator

The antenna symbol on your handset display indicates when you are in range of the base. If the symbol ﬂ ashes and you hear a warning beep, you are out of range and will need to move closer to the base. The display shows Base and the number of the base last used.

Getting started

Replacing the handset batteries

After a time, you may ﬁ nd that the handset

batteries are running out of charge more

quickly. This is a standard sign of wear and the

batteries will need replacing.

For spare 2 x AAA rechargeable NiMH batteries,

please contact your nearest electrical retailer

or TecHelp on 1300 369 193.

Remove the battery compartment cover and

remove existing batteries. Insert new batteries

and replace the compartment cover.

NOTE: Telstra accepts no responsibility for

damage caused to your Telstra 5400/5400a

handset by using any other type of batteries.

Help

Problems

No display

No dial tone

You cannot link up with the base

No ring on the handset

Buzzing noise on my radio, TV, computer or hearing aid

The charging does not appear to be working

Cannot adjust an option in the base

Possible cause

The batteries may be dead. Recharge or replace the

batteries. Is the handset switched off? To switch the

handset on, see page 16.

Check that the telephone line cord is plugged into the

phone socket.

Check that the base is connected to the mains power and

switched on.

Is the display ﬂ ashing an antenna icon ? Check that the

base is connected to the mains power and switched on.

Are you are out of range? Move the handset closer to the

base.

Are the batteries low or ﬂ at? If so, charge the batteries or

replace them if necessary.

If using more than one base, check that you are connected

to the correct base, see page 52.

Check that the ringer volume is switched on, see page 36.

Check that the base is plugged into the phone socket and

that it is also connected to the mains power and switched

on.

Sometimes, your Telstra 5400/5400a and other DECT

compatible handsets can interfere with other electrical

equipment if placed too close. Try moving it at least one

metre away from such appliances

Check that the base is plugged into the mains socket and

switched on.

Check that you are using the correct power adaptor plug.

Check that the handset has slotted correctly into the base.

Check that the handset batteries have been correctly ﬁ tted.

Someone else might be making changes using another

handset. Try again when the other handset user has

ﬁ nished

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Select base

If you handset is registered to more than one base, you can select which base

to use. If you select AUTO your handset will automatically select the base

with the best reception.

1. Scroll to Registration and press OK.

2. Press

to Select Base then press OK.

3. Scroll or to select the base (1-4 or Auto) and press OK.

4. Press and hold to return to standby.

De-register a handset

Use one handset to de-register another handset from the same base.

1. Scroll

to Registration and press OK.

2. Scroll

to De register Handset and press OK.

3. Enter the system PIN (original setting 0000) then press OK.

4. Select a handset (1-5) using the keypad then select OK. Once de-registered

the display will show Handset Not Registered.

All the bases that a handset can be linked to are indicated by an

Additional handsets and bases

Handset buttons

On-screen options

Open the menu and select the option shown on the screen above.

Talk/Handsfree

Press to make calls, page

15. Dial numbers and hold conversation via the handset loudspeaker, page 16.

Menu/Volume/Up and Down

Press to access and scroll through the menu options, page 13. Adjust handset volume, page 17.

Press and hold to dial MessageBank® or Telstra Home Messages 101®, page 34.

Int/Recall

Lets you make calls between handsets registered to the base, page 18.

For use with a switchboard, page 56

and Telstra Calling Features, page 56.

Getting to know your phone

End/Cancel

Press to end a call, page

16. Press

then to

switch keylock on. Exit the menu, page 13.

Press and hold to answer Call Waiting, page 35.

Redial/Pause/On/Off

Use to redial numbers dialled, page 17.

Press to enter a pause in a number, page 56

Press and hold to switch handset on or off, page 16.

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F5400 UG art.indd, Spread 9 of 30 - Pages (52, 9) 21/9/05 3:28 PM

+ 21 hidden pages

Telstra 5400, 5400a User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual