Telstra 5400, 5400a User Manual

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Page 1

www.telstra.com

If you have any problems with your phone, refer to the Help section of this User Guide or call TecHelp on 1300 369 193.

Telstra 5400/5400a

Digital DECT Cordless Telephone Digital DECT Cordless Telephone & Digital Answering Machine

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Page 2

Introduction

to your Telstra 5400/5400a Digital DECT Cordless Telephone

•

Large backlit display

•

100 name and number Phonebook

•

Use Calling Number Display* to see the number of the person calling and keep track of

unanswered calls

•

Send and receive text messages^

•

Use up to ﬁ ve handsets with the base without the need for additional wiring

● Digital answering machine with 15 minutes recording time (Telstra 5400a only)

* Monthly charges apply. Service available in most areas. Not available for blocked calls.

^For most Telstra and Telstra reseller customers for messages between compatible services. Charges apply.

As a Digitally Enhanced Cordless Telecommunications (DECT) product, your Telstra 5400/5400a provides: -

• Digital clarity

• Digital range

• Digital security

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Page 3

IMPORTANT

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This User Guide provides you with all the information you need to get the most from your phone.

Before you make your ﬁ rst call you will needs to set up your phone. Follow the simple instructions in “Getting Started”, on the next few pages.

Need help? If you have any problems setting up or using your Telstra 5400/5400a please contact TecHelp on 1300 369 193. Alternatively, you may ﬁ nd the answer in ‘Help’ at the back of this guide.

Got everything?

•

Telstra 5400/5400a handset

•

Telstra 5400/5400a base unit

•

2 x AAA NiMH rechargeable

batteries

•

AC power adaptor

•

Telephone line cord

•

Telephone adaptor plug

If you have purchased a Telstra 5400/5400a with multiple handsets you will have received additional components which are shown in the extension user guide.

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Page 4

In this guide

Getting started 6

Location 6

Setting up 6

Getting to know your phone 9

Handset buttons 9

Base buttons & LEDs 10

Handset display icons 12

Navigating the menu 13

Menu map 14

Character map 15

Using the phone 16

Switch handset on/off 16

Make a call 16

Preparatory dialling 16

Call timer 16

End a call 16

Receiving calls 16

Handsfree 16

Earpiece/handsfree volume 17

Redial 17

Secrecy (Mute) 17

Paging 18

Keypad lock 18

Internal calls 18

Call another handset 18

3-Way call 18

Transfer a call 19

Caller on hold 19

Phonebook 20

Add entry 20

Dial 20

Edit name and number 20

View details 21

Delete an entry 21

Text messaging (SMS) 22

To register for Telstra’s text messaging service 22

Calling Line Identiﬁ cations and text messaging 22

Using text messaging 22

Writing tips 23

Character map 23

Using options 24

To write and send a text message 24

Outbox 25

To send a message from the Outbox 25

Receiving and reading text messages 26

Delivery of text messages 26

Open Inbox 26

Deleting 27

SMS settings 27

SMS Service Centre numbers 27

To change the SMS Service Centre phone numbers 28

Set SMS text alert 28

Sub-addressing for multiple users 29

Receiving sub-addressed text messages 29

Setting up sub-addresses for multiple users 30

Reading sub-addressed text messages 30

Sending sub-addressed text messages 30

Sending text messages from a sub-addressed user 31

Delete sub-addressed user 31

Default settings for text messaging (SMS) 31

Telstra Network Features 32

Calling Number Display 32

Calls lists 32

View and dial from the Calls list 32

Copy a Calls list number to the Phonebook 33

Delete a number from the Calls list 33

Delete all numbers from the Calls list 33

Redial 34

Flashing Message Indicator 34

Telstra Homeline Features 34

MessageBank® and Telstra Home Messages 101® 34

Call Waiting 35

For your records

Date of purchase:

........................................................................

Place of purchase:

........................................................................

Serial number:

........................................................................

For guarantee purposes proof of purchase is

required so please keep your receipt.

IMPORTANT

Please retain this booklet with your sales

receipt as proof of the date of purchase

Customer Service If you require assistance in operating this product

please call the TecHelp Information Line – 1300 369 193 – or contact us by e-mail at:

tcpsupport@ingrammicro.com If you are trying to access a Telstra Network Service

and require assistance speciﬁ cally related to the network service or would like to subscribe to the service, contact Telstra on 132200 for residential or 132000 for business.

Product Warranty Subject to the conditions below, Telstra guarantees

this product against any defect in materials or workmanship under conditions of normal use for 13 months from date of purchase.

The beneﬁ ts conferred by this warranty are in addition to other warranties and remedies that are implied under the Trade Practices Act and similar State and Territory laws (Statutory Rights).

Subject to your Statutory Rights, the goods will not be eligible for service under this warranty if:

A. Proof of purchase cannot be provided; B. The defect was caused by an accident, misuse,

abuse, improper installation or operation, vermin

infestation, lack of reasonable care, unauthorised modiﬁ cation, loss of parts, tampering or attempted repair by a person not authorised by Telstra; or

C. The product has been damaged by lightning or a mains power surge.

To obtain service during the terms of this warranty call the TecHelp Information Line on – 1300 369 193 – or contact us by e-mail at:

tcpsupport@ingrammicro.com If it is necessary to have the product serviced, the

Customer Service Representative will inform you of the product return process.

Please ensure that: A. You provide proof of purchase; B. Your product is suitably packaged; and C. You have included all components from the

original purchase. Subject to your Statutory Rights: A. Any claim under this warranty is limited to the

cost of repair or replacement of the product; and B. If the goods are found to be in sound working

order by the authorised service centre, you may be charged a fee for service and for any other direct costs associated with having the product delivered for service.

Act, no part of it may in any form or by any means (electronic, mechanical, photo copying, microcopying, scanning, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior permission from Telstra Corporation

Limited ABN 33 051 775 556.

™ Trade Mark of Telstra Corporation Limited

® Registered Trade Mark of Telstra Corporation Limited

Product warranty & Customer service

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Page 5

We recommend that you unplug the power

and telephone line cord from the base for the

duration of the storm.

Technical information

How many telephones can you have?

All items of telephone equipment have a

Ringer Equivalence Number (REN), which is

used to calculate the number of items which

may be connected to any other telephone

line.

Your Telstra 5400/5400a has a REN of 0.1. A

total REN of 3 is allowed. If the total REN of 3 is

exceeded, the telephone may not ring.

With different telephone types there is no

guarantee of ringing, even when the REN is

less than 3.

Only use the approved power adaptor and

charger.

Only use approved AAA NiMH rechargeable

batteries.

Connecting to a switchboard

This product is intended for use within

Australia for connection to public telephone

network and compatible PABX’s, which

support tone dialling and timed break recall. If

in doubt please consult your service provider.

Access code and entering a pause

If you are connecting your Telstra 5400/5400a

to a PABX you may need to pre ﬁ x stored

numbers with an access code (e.g. 9) in order

to get an outside line. So that the switchboard

has time to pick up an outside line, you may

also need to add a Pause after the access code.

Entering a pause

A pause is entered when storing a number in

the phonebook on this page or PABX access

code by pressing the

<ONSKV

button and the

display shows P.

Recall

The

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button is used when connected to

certain PABX’s and with some Telstra network

features, or equivalent services available via

your Network Provider.

Telstra accessories and replacement items

For a full range of accessories and

replacement items for Telstra products please

call TecHelp on 1300 369 193.

Enter your Telstra 5400/5400a system PIN

here:

........................................................................

General information

In this guide

Handset settings 36

Handset ringtone 36

Ringer volume 36

Handset name 36

Language 37

Auto answer 37

Warning tones 38

Handset default settings 38

Base settings 39

Base ringtone 39

Ringer volume 39

System PIN 39

Keep track of your PIN 39

Default base settings 40

Recall mode 40

Setting up your answering machine (Telstra 5400a only) 41

Message display on the base unit 41

Switching the answering machine on/off 42

Outgoing messages 42

Answer and Record 42

Answer only 42

Select and play outgoing message 42

Record your own outgoing message(s) via the base 42

Record your own outgoing message(s) via the handset 43

Delete your own outgoing message(s) via the base 43

Delete your own outgoing message(s) via the handset 43

Answer delay 44

Adjust answer delay via the base 44

Adjust answer delay via the handset 44

Audible message alert 45

To set the audible message alert via the base 45

To set the audible message alert via the handset 45

Listening to your messages 45

Message indicator 45

Play all messages 45

Play new messages only 45

Record a memo 46

Memory full 46

Memory full during a call 47

Call screening - Base 47

Call screening - Handset 47

Power failure 47

Remote access 48

Change the remote access PIN via the handset 48

Operating your answering machine from another phone 49

Outgoing message menu 50

Additional handsets and bases 51

Select base 52

De-register a handset 52

Help 53

Replacing handset batteries 53

General information 55

Safety 55

Cleaning 55

Environmental 55

Technical information 56

How many telephones can you have ? 56

Connecting to a switchboard 56

Access code and entering pause 56

Recall 56

Accessories and spares 56

For your records 57

Product warranty and Customer service 57

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Page 6

Getting started

Location

You need to place your Telstra 5400/5400a within 2 metres of a mains power

and telephone socket so that the cables will reach.

Make sure it is at least 1 metre away from other electrical appliances to avoid

interference.

Your Telstra 5400/5400a works by sending radio signals between the handset

and base. The strength of the signal depends on where you site the base.

Putting it as high as possible ensures the best signal.

Setting up

1. Plug the power adaptor and telephone cable into the back of the base.

2. Plug the power adaptor into the mains wall socket and switch the power

on. When connected correctly, the green Power light on the base comes on.

3. Install the 2 x AAA rechargeable batteries supplied.

Then slide the battery compartment cover into place.

4. Charge the handset for at least 16 hours by placing it on the base. The

red Charging light comes on. The handset is pre-registered to the base as

Handset 1.

The screen will show the standby display and a scrolling battery icon to

show that the handset is charging.

The backlit screen will turn off after approximately 30 sec. Press any key to

turn on the screen again.

WARNING

Do not place your Telstra 5400/5400a in the bathroom or other humid areas.

Handset range

The Telstra 5400/5400a has a range of up to 300 metres outdoors when there is a clear line of sight between the base and handset. When there is no clear line of sight between the base and handset, e.g. base indoors and handset either indoors or outdoors, the range could be reduced to 50 metres. Thick stonewalls severely affect the range.

Signal strength

The antenna symbol on your handset screen indicates when you are in range. When you are out of range, it ﬂ ashes.

IMPORTANT

Do not connect the telephone line until at least one of the handsets is fully charged.

The base must be plugged into the mains power at all times.

Important

This equipment is not designed for making

emergency telephone call when the power

fails. Alternative arrangements should be

made for access to emergency services.

This product is intended for connection to

analogue public switched telephone networks

and private PABX’s in Australia.

Safety

General

Only use the power supply included with the

product. Using an unauthorised power supply

will invalidate your guarantee and may

damage the telephone.

Use only the approved rechargeable batteries

supplied. Spare rechargeable batteries are

available your nearest electrical retailer or

from TecHelp 1300 369 193.

Do not open the handset (except to replace

the handset batteries) or the base. This could

expose you to high voltages or other risks.

Contact the TecHelp for all repairs.

Radio signal transmitted between the handset

and base may cause interference to hearing

aids.

It is recommended that advice from a

qualiﬁ ed expert be sought before using this

product in the vicinity of emergency/intensive

care medical equipment.

It is recommended that if you have a

pacemaker ﬁ tted you check with a medical

expert before using this product.

Your product may interfere with other

electrical equipment, e.g. TV and radio sets,

clock/alarms and computers if placed too

close. It is recommended that you place

your product at least one metre away from

such appliances to minimise any risk of

interference.

Never dispose of batteries in a ﬁ re. There is a

serious risk of explosion and/or the release of

highly toxic chemicals.

Cleaning

Simply clean the handset and base with a

damp (not wet) cloth, or an anti-static wipe.

Never use household polish, as this will

damage the product. Never use a dry cloth as

this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The produce may heat up when the batteries

are being recharged or during prolonged

periods of use. This is normal. However, we

recommend that to avoid damage you do not

place the product on antique/veneered wood.

Do not stand your product on carpets or other

surfaces, which generate ﬁ bres, or place it in

locations preventing the free ﬂ ow of air over

its surface.

Do not submerge any part of your product

in water and do not use it in damp or humid

conditions, such as bathrooms.

Do not expose your product to ﬁ re, explosive

or other hazardous conditions.

There is a slight chance that your phone

could be damaged by an electrical storm.

General information

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Page 7

Problem

Text messages cannot be sent and screen

displays Unable To Send

Cannot receive text

Answering Machine

Answering machine does not record any messages or

announcements.

Answering machine messages do not have the correct

day and time added.

Possible cause

The base station power supply or telephone line cord might

not be properly connected. Check that the base station

power supply is plugged into the mains socket and switched

on and that the telephone is plugged into the telephone

wall socket.

There might be a fault on the line.

Check your telephone line is working properly.

You might have deleted the server number in error.

Refer to page 28 for instructions on how to enter the

number.

Your SMS memory might be full.

Delete unwanted text messages, see page 27

Check Service Centre number is correct.

The memory may be full. Play and delete old messages, see

page 46.

Set the correct day and time, see page 8.

Help

Screen display

5. After 16 hours, plug the telephone line cord into the wall socket and your

Telstra 5400/5400a base.

Setting time on the handset

If you have subscribed to your network’s Calling Number Display service*, the

time (24 hours) and date will be set automatically when you receive your ﬁ rst

call. You can also set the time manually.

1. On the handset, press Menu. Scroll to Handset Settings and press OK.

Scroll to Time Setting and press OK.

2. Enter the time, e.g. 09 30 for 9:30am. Press OK.

The time is saved.

3. Press and hold

to return to standby.

Getting started

Which socket?

Power socket

Telephone line socket

The red Charging light stays on while the handset is on the base, even when the batteries are fully charged.

Talk/Standby time

Under ideal conditions, fully charged handset batteries should give up to 8 hours talktime or 80 hours standby on a single charge.

Battery low warning

The handset battery symbol is empty and ﬂ ashing and you will hear a warning beep. Start recharging your handset right away.

When charging the battery, level bars are animated.

Replacing batteries

Use only rechargeable 750mAh or higher AAA NiMH batteries.

*Excludes blocked calls. Monthly charge applies. Available most areas.

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Page 8

Setting day on the answering machine (Telstra 5400a only)

The message counter on the base unit will ﬂ ash 0 and C until the day is set.

You will need to set the day so that you know when each message was

received.

Once a message has been played back, the machine will announce, for

example, “Tuesday, four ﬁ f ty, pm.”

From the Handset:

1. Press Menu, scroll to Answer Settings and press OK.

2. Scroll

to Day Setting, and press OK.

3. Scroll to the desired day setting, and press OK.

4. Press and hold to return to standby.

Default date and time

The default date and time is Sunday, 12.01pm.If the power to the base is lost,

the date and time will revert to this default setting. Your messages will be

unaffected.

To check current date and time setting

The time is shown on the handset idle display. The day is shown on the

handset Answer Settings menu.

Your Telstra 5400/5400a is now ready for use.

Helpline

If you have any difﬁ culties setting up your Telstra 5400/5400a, please call the

TecHelp on 1300 369 193.

Battery performance

When batteries are fully charged the display shows the battery is full.

To keep your batteries in the best conditions, leave the handset off the base for a few hours at a time (after the initial 16 hour charge).

Please note however, that new NiMH batteries do not reach full capacity until they have been in normal use for several days. Running the batteries right down at least once a week will help them last as long as possible.

The charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset.

Eventually they will need to be replaced. New batteries can be obtained from the TecHelp on 1300 369 193 or your local electrical retailer.

Range indicator

The antenna symbol on your handset display indicates when you are in range of the base. If the symbol ﬂ ashes and you hear a warning beep, you are out of range and will need to move closer to the base. The display shows Base and the number of the base last used.

Getting started

Replacing the handset batteries

After a time, you may ﬁ nd that the handset

batteries are running out of charge more

quickly. This is a standard sign of wear and the

batteries will need replacing.

For spare 2 x AAA rechargeable NiMH batteries,

please contact your nearest electrical retailer

or TecHelp on 1300 369 193.

Remove the battery compartment cover and

remove existing batteries. Insert new batteries

and replace the compartment cover.

NOTE: Telstra accepts no responsibility for

damage caused to your Telstra 5400/5400a

handset by using any other type of batteries.

Help

Problems

No display

No dial tone

You cannot link up with the base

No ring on the handset

Buzzing noise on my radio, TV, computer or hearing aid

The charging does not appear to be working

Cannot adjust an option in the base

Possible cause

The batteries may be dead. Recharge or replace the

batteries. Is the handset switched off? To switch the

handset on, see page 16.

Check that the telephone line cord is plugged into the

phone socket.

Check that the base is connected to the mains power and

switched on.

Is the display ﬂ ashing an antenna icon ? Check that the

base is connected to the mains power and switched on.

Are you are out of range? Move the handset closer to the

base.

Are the batteries low or ﬂ at? If so, charge the batteries or

replace them if necessary.

If using more than one base, check that you are connected

to the correct base, see page 52.

Check that the ringer volume is switched on, see page 36.

Check that the base is plugged into the phone socket and

that it is also connected to the mains power and switched

on.

Sometimes, your Telstra 5400/5400a and other DECT

compatible handsets can interfere with other electrical

equipment if placed too close. Try moving it at least one

metre away from such appliances

Check that the base is plugged into the mains socket and

switched on.

Check that you are using the correct power adaptor plug.

Check that the handset has slotted correctly into the base.

Check that the handset batteries have been correctly ﬁ tted.

Someone else might be making changes using another

handset. Try again when the other handset user has

ﬁ nished

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Page 9

Select base

If you handset is registered to more than one base, you can select which base

to use. If you select AUTO your handset will automatically select the base

with the best reception.

1. Scroll to Registration and press OK.

2. Press

to Select Base then press OK.

3. Scroll or to select the base (1-4 or Auto) and press OK.

4. Press and hold to return to standby.

De-register a handset

Use one handset to de-register another handset from the same base.

1. Scroll

to Registration and press OK.

2. Scroll

to De register Handset and press OK.

3. Enter the system PIN (original setting 0000) then press OK.

4. Select a handset (1-5) using the keypad then select OK. Once de-registered

the display will show Handset Not Registered.

All the bases that a handset can be linked to are indicated by an

Additional handsets and bases

Handset buttons

On-screen options

Open the menu and select the option shown on the screen above.

Talk/Handsfree

Press to make calls, page

15. Dial numbers and hold conversation via the handset loudspeaker, page 16.

Menu/Volume/Up and Down

Press to access and scroll through the menu options, page 13. Adjust handset volume, page 17.

Press and hold to dial MessageBank® or Telstra Home Messages 101®, page 34.

Int/Recall

Lets you make calls between handsets registered to the base, page 18.

For use with a switchboard, page 56

and Telstra Calling Features, page 56.

Getting to know your phone

End/Cancel

Press to end a call, page

16. Press

then to

switch keylock on. Exit the menu, page 13.

Press and hold to answer Call Waiting, page 35.

Redial/Pause/On/Off

Use to redial numbers dialled, page 17.

Press to enter a pause in a number, page 56

Press and hold to switch handset on or off, page 16.

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F5400 UG art.indd, Spread 9 of 30 - Pages (52, 9) 21/9/05 3:28 PM

Page 10

Base buttons and LEDs

Telstra 5400 base unit

Getting to know your phone

Page button

Press to page handset(s), page 18.

Also used when registering handsets, page 51.

Power/In use indicator

On = Power on Flashes (slowly) = During a

call When the phone rings When registering handsets Flashes intermittently, once

every 4 seconds. =When a message has been left on MessageBank® or Telstra Home Messages 101® page

34.

Charging indicator

On = Handset charging

Up to ﬁ ve handsets can be registered and operated from the Telstra

5400/5400a. You can make internal calls between two handsets while third is

making an external call.

Each handset can be registered on up to four bases.

If you buy new handsets to use with your Telstra 5400/5400a they will have

to be registered to the base before you can use them.

At the base:

1. Press and hold until you hear the base beep.

On the handset:

2. Scroll to Registration and press OK.

3. Scroll

to Register Base and Press OK.

4. If you have more than one base, scroll

or to select the base (1-4)

then press OK.

5. When prompted enter the base’s SYSTEM PIN (original setting 0000).

Press OK.

The handset reverts to standby and is given the ﬁ rst available handset

number. You can now use the handset.

You can create Phonebook entries and adjust some handset settings such as ringer melody and volume on an unregistered handset or out of range handset.

IMPORTANT

Before registration, make sure the handset batteries are fully charged and that you are close to the base.

Additional handsets and bases

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Page 11

Outgoing message menu

You can record an outgoing message (OGM) and set the message type from

another telephone.

1. During message playback, press . The machine announces “Outgoing

message menu:” which is:

To play OGM.

To record Answer and Record OGM.

To record Answer Only OGM.

To select Answer and Record OGM.

To select Answer Only OGM.

To hear OGM menu again.

To hear main menu again.

2. When you have selected the option you want, follow the simple voice

prompts.

Setting up your answering machine

Telstra 5400a base unit

Getting to know your phone

Page button

Press to page handset(s), page 18.

Also used when registering handsets, page 51.

Vol + & Vol – buttons

To increase or decrease the speaker volume.

OGM button

To record your out going message.

Answer On/off button

To turn your answering machine on or off.

Delete button

To delete messages received, page 43.

Power/In use indicator

On = Power on Flashes (slowly) =

During a call When the phone

rings When registering

handsets Flashes

intermittently, once every 4 seconds. = When a message has been left on MessageBank®, page

34.

Play/Pause button

To playback or pause messages.

Charging indicator

On = Handset charging

Skip < & Skip > buttons

To skip forward or back when listening to your messages.

Stop button

To cancel a deletion, if you require to save a message.

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Page 12

Handset display icons

Battery status

Current time, page 7.

Handset identity

The number of the handset is displayed while in standby mode. You can change the name on the handsets, e.g. Michael, Kitchen, Ofﬁ ce etc., page

51.

Calls List.

You have xx calls in the calls list, page 32. Phone icon ﬂ ashing = new calls in the list.

Phone icon steady = only old calls in the list.

Phone icon absent = calls list empty.

FMI indicator

Alternates with SMS.

New message

Your have a new message in your Telstra Home Message 101® or MessageBank® service, page 34.

Answering Machine ON

Handsfree indicator

Range indicator

Flashes when out of range.

Handset ringer off, page 36.

Keypad lock, page 18.

Secrecy (Mute)

Name option

Press the button below to open the Phonebook, page 20.

SMS indicator

Alternates with FMI. You have new (unread)

text message entries in the SMS menu, page 17.

Answering Machine message status indicator(s):

Blank=no msgs. Flashing=new msgs Steady=only old msgs

Getting to know your phone

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Operating your answering machine from another phone

1. Dial your number. When you hear the outgoing message, press

2. The machine announces, “Please enter your security code”, use the phone’s

keypad to enter your 3-digit PIN. The machine announces “You have ‘n’ new

messages” and they are played.

3. Using the phone’s keypad you can replay, pause, skip or delete messages

and adjust settings.

To hear the menu of options.

To play/pause your messages.

To play new messages only.

Once to repeat the current message;

Twice to skip back to previous messages.

To delete the current message.

To delete all messages, press when prompted at the end of

playback.

Twice to skip to the message after.

To switch the answering machine off.

To play the outgoing message menu, see ‘Outgoing message

menu’ below.

To set a new security PIN. Follow the voice prompts.

4. Hang up the phone to end remote access.

Setting up your answering machine

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Page 13

Remote access

You can operate your answering machine from most tone-dialling phones by

calling your Telstra 5400a and entering a 3-digit security PIN.

Using a PIN code prevents other people from accessing your machine without

permission.

Change the remote access PIN via the handset

Your 3-digit PIN lets you access your answering machine from another phone.

It should be changed from the original setting of 000.

1. Scroll to Answer Settings and press v.

2. Scroll

to Security Code and press OK.

Display shows current PIN code (Default 000) and you hear “Please enter

new security code”.

3. Enter a 3 digit PIN code and press Ok.

You PIN code is announced.

4. Press and hold

to return to standby.

IMPORTANT

You should change the security PIN from the original setting of 000.

See ‘Change the security PIN’, on this page.

If you make a mistake when entering your PIN you will hear “Incorrect security code, please enter your security code.” and enter the correct PIN.

If you make a mistake again, you will hear “Thank you for calling.” and the machine will hang up.

If you leave the machine on pause for over I minute it will announce “Thank you for calling.” and hang up.

Setting up your answering machine

Navigating the menu

Your Telstra 5400/5400a has a menu system, which is easy

to use. Each menu leads to a list of options. The menu map is

shown on the following page.

When the handset is switched on and in standby, press to

view the menu options. Pressing or will scroll through

the menu options.

The two buttons located below the display allow you to select

options within each menu.

Exit or go back one level in the menu

To go back to the previous level in the menu, press Hang Up

To cancel and return to standby at any time, press and hold

Hang Up

Display power save

If no button is pressed for 30 seconds, the handset returns to standby automatically.

Getting to know your phone

F5400 UG art.indd, Spread 13 of 30 - Pages (48, 13) 21/9/05 3:28 PM

Page 14

Getting to know your phone

Menu map

+8=A/<  98     900  </-9<.7/79 >9/8.</-9<.381:</==  +8=A/<=/>>381= +8=A/<79./  +8=A/<+8.</-9<.        +8=A/<986C    9?>193817/==+1/  +8=A/<+8.</-9<. ./6 8/A :6+C        +8=A/<986C  ./6 8/A :6+C    .+C=/>>381   =?8.+C798.+C³/>-    +8=A/<./6+C   !"#>=    7/==+1/+6/<>  98 900    =/-?<3>C-9./  >B>7/8?  A<3>/7/==+1/     38,9B     9?>,9B     >B>=/>>381=   =/<@/<8?7,/<        =/<@/<+->3@+>398        =?,+..</==-2/-5381        7/==+1/+6/<>        -97798,9B=?,+..</==        ?=/<,9B/=:+<+7/>/<        =/8.9:>398=+@/        =/8.9:>39889>303-+>398 2+8.=/>=/>>381= >37/=/>>381    2+8.=/><381/<@96?7/ /B>/<8+6@96?7/  900        38>/<8+6@96?7/  900    2+8.=/><381/<7/69.C /B>/<8+67/69.C          38>/<8+67/69.C      +?>9+8=A/<  98900    2+8.=/>8+7/     6+81?+1/     @93-/7+36=-8?7,/< =-8?7,/<        =-8?7,/<    A+<8381>98/=  5/C>98/=   98900        69A,+>>/<C>98/  98900        9?>90<+81/>98/  98900 ,+=/=/>>381= ,+=/<381/<@96?7/ 900    ,+=/<381/<7/69.C     :38-9./   :38-9./)    06+=25/C   </-+66        </-+66    </=>9</=/>>381=  :38-9./) </13=><+>398 </13=>/<,+=/  ,+=/    =/6/->,+=/   +?>9    ./</13=>/<2+8.=/> :38-9./)   

When the answering machine memory is full the ’F’ symbol appears in the message display.

Loudspeaker volume

Use the

and

buttons.

Memory full during a call

When there is approximately 30 seconds of recording memory left, the caller

will hear “Please complete your call within 30 seconds.”

If the memory runs out or the maximum message length of 3 minutes is

reached while a caller is leaving a message, they will hear “ Thank you for

calling” before the call is ended.

Call screening - Base

When the answering machine is switched on, you can use the loudspeaker to

listen to callers leaving their messages.

1. Press

to interrupt and speak to the caller.

Any message they have already recorded will be kept

Call Screening - Handset

1. Press Screen on the handset to listen to callers leaving messages.

2. Press Talk to stop the answering machine, and speak to the caller from the

handset.

Power failure

If the mains power is lost, your answering machine will keep the following

personalised settings when it is switched on.

After a power failure the following settings will revert to that shown below.

Outgoing message As last set by you

Answer Delay As last set by you

On/Off As last set by you

Message Indicator On, if any messages have been recorded

Messages Saved

Volume Level 5

PIN As last set by you

Day/time 12:01 PM Saturday

Setting up your answering machine

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Page 15

During playback:

Pause/resume playback.

Once repeats the current message, twice plays the

previous message.

Once plays the next message, twice plays the message after that.

Deletes the current message and you hear “Message deleted”.

Stops playback, machine goes back to Answer On.

At the end of playback:

The machine announces “End of messages. To delete all messages, press delete”.

The machine gives you 8 seconds during which you can press:

to delete all messages;

to cancel message deletion. This will also restore any messages you have

selected individually for deleting. Any messages not deleted are saved.

Record a memo

You can record a message at the handset, which can be listened to and

deleted just like any received message.

1. Pick up the handset and scroll to Record Memo and press OK.

2. You will hear “Please speak after the tone. To end recording press square”.

3. After the beep, speak your memo. While recording, the display will show

To End Recording Press #.

4. Press

to end recording.

Memory full

When the recording memory has been used up no more messages can be

taken. The machine will switch to Answer Only mode and play the message

“Hello your call cannot be taken at the moment and you cannot leave a message,

so please call later.”

You must delete existing messages before new ones can be taken.

Cancel operation

Press

to end any operation at any time.

Loudspeaker volume

You can adjust the base loudspeaker volume at any time. In standby, you hear a beep, which gets louder or softer.

Use the Vol + and Vol - buttons.

Setting up your answering machine

Character map

The following table shows you where each letter and punctuation character can be found. This

will be helpful when storing a name in the directory.

Getting to know your phone

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Page 16

* Monthly charges apply. Service available in most areas. Excludes blocked calls.

Switch handset on/off

1. Press and hold

<ONS

to switch the handset off.

2. Press again or place it in the base to switch the handset back on.

Make a call

1. Press then dial the number you want.

Preparatory dialling

1. Enter the number ﬁ rst. If you make a mistake, press to delete.

Press to dial.

Call timer

1. The display shows the duration of all external calls.

After you hang up, the total call time is shown brieﬂ y.

End a call

1. Press or place the handset back on the base.

Receiving calls

Providing you have subscribed to Telstra’s Calling Number Display service*,

the caller’s number (or name if stored in the Phonebook) is displayed.

1. Press or if the handset is on the base, simply lift it up and speak.

Handsfree

Handsfree lets you talk to your caller without holding the handset. It also

enables other people in the room listen to both sides of your conversation.

Using the phone

Setting up your answering machine

Audible message alert

When you have new messages, with audible message alert switched on, you

will hear a beep every 10 seconds. The default setting is OFF.

To set audible message alert via the base

Press and hold to change the setting. The prompt will announce the

current setting.

To set audible message alert via the handset

1. Press to Answer Settings and press OK.

2. Press to Message Alert and press OK.

3. Current setting is highlighted. Press ON or OFF to activate.

4. Press and hold to return to standby.

Listening to your messages

Message indicator

When a new message(s) has been received, the display on the base unit will

show numbers 1 to 9, which represents the number of new messages. If 9 is

ﬂ ashing, this means there are 10 or more messages (up to 59 messages)

Play all messages

Press . The number of messages is announced with the oldest message is

played ﬁ rst .

Play new messages only

Press and hold until you hear “You have ‘n’ new messages.” Your new

messages will be played.

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Page 17

Answer delay

Answer delay is the number of times your Telstra 5400a rings before the

answering machine picks up the call and starts playing the outgoing

message.

You can choose between 2–9 rings, or Time Saver.

The default setting is answer after 6 rings.

Adjust answer delay via the base

1. Press . The machine announces, “Calls will be answered after (no. of

rings)” or “Answer Delay, Time Saver.”

2. Press and hold

. The machine announces the settings in turn. Release

the button when you hear the answer delay you want. The new setting is

announced.

Adjust answer delay via the handset

1. Press until display shows Answer Settings and press OK.

2. Press

until display shows Answer Delay and press OK.

Current setting is shown is the display.

3. Press or to highlight required setting between 2 and 9 or TS and

press OK.

What is Time Saver?

Time Saver can save you the cost of call when you want to ring in to ﬁ nd out if you have new messages.(See ‘Remote access’, page 48).

If you have new messages, your answering machine answers after 2 rings. If you do not have new messages, it answers after 6 rings.

This gives you a chance to hang up before the line is connected.

Setting up your answering machine

Using the phone

Make a handsfree call

1. Dial the number then press twice. Your call can be heard over the

handset’s loudspeaker.

2. To switch back to the handset at any time, press

again.

3. Press to end the call.

Adjust earpiece/handsfree volume

1. During a handsfree call , press or to select volume 1-5.

Answer a call in handsfree

When the phone rings:

1. Press twice. The call comes through the handset loudspeaker.

If you want to switch the call to the earpiece, press

Redial

You can redial up to 20 of the last numbers called.

If you have stored a name in the Phonebook to go with the number, the name

will be displayed instead, see Phonebook, page 20.

Redial a number from the list

1. Press

<ONSKV

to enter the redial list. Scroll or until the number you

want is displayed.

2. Press to dial the number.

Secrecy (Mute)

During a call, you can talk to someone nearby without your caller hearing

you.

1. During the call, press SEC. Display shows Secrecy On. Your caller cannot hear

you.

2. Press Off to return to your caller.

You can switch to handsfree at any time during a call. Just press

When in ‘handsfree’, the display shows the SPEAKER icon.

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Page 18

Paging

You can use the button on the base to alert handset users that they are

wanted or locate a missing handset.

1. Press

on the base. The handset(s) ring. Display shows Paging.

2. Press to stop the handsets ringing or press any button on the

handset.

Keypad lock

You can lock the keypad to prevent accidental dialling while carrying the

handset around.

1. Press then press and hold until the screen shows Unlock .

2. Press Unlock then

to use the keypad again.

Internal calls

If you have two or more handsets registered to your base, you can make

internal calls. Two handsets can be holding an internal call while a third is

making an external call.

Call another handset

1. Press then the handset number you want (1-5). Press OK to conﬁ rm.

2. To end the call press

or replace the handset back on the base.

3-Way call

You can put an external caller on hold, talk to another handset user, then

hold a call between all three.

1. During an external call, press and hold

3X^<

your caller is put on hold. Enter

the handset number you want (1-5). Press OK to conﬁ rm.

2. When the other handset answers, press Con and conference appears on the

display.

If the other handset does not answer, press and hold

X^<

again to speak to

your external caller.

3. To end the call press or replace the handset on the base.

Paging calls cannot be answered by a handset.

You cannot make any calls, including 000 calls while the keypad is locked.

Answer incoming calls by pressing

as normal.

The (Unlock) icon is displayed while the keypad is locked.

Using the phone

Record your own outgoing message(s) via the handset

1. Lift the handset and scroll to Answer Settings and press OK.

2. Press to Outgoing Message and press OK. Scroll to Answer and

Record OGM , or Answer Only OGM. Press OK.

3. Press the NEW option button. You will hear, “Please speak after the tone. To

end recording press square”.

4. After the tone, speak your message. Press

to end recording. The

message will be played back to you.

Delete your outgoing message(s) via the base

1. Press and hold . You will hear “Please select outgoing message.”

2. Press

to select Answer and Record or press for Answer Only. The

selected message is played.

3. Press . The machine will revert to and play the pre-recorded version of

the outgoing message you deleted

Delete your outgoing message(s) via the handset

1. Lift the handset and scroll to Answer Settings and press OK.

2. Scroll to Outgoing Message and press OK.

3. Use to select either Answer and Record or Answer Only and press OK.

Press to play the message.

4. Press to delete your own outgoing message. You will hear ‘You outgoing

message is....’ followed by the original pre-recorded message.

Setting up your answering machine

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Page 19

Switching the answering machine on/off

1. Press . The machine announces, “Answer on” or “Answer off ”. When ON,

the message display shows 0-9. When OFF, the message display shows 0-9

alternating with ‘-‘.

Outgoing messages

The outgoing message (OGM) is the greeting a caller hears when the

answering machine picks up their call.

Your Telstra 5400a gives you a choice of two pre-recorded outgoing messages,

one for Answer and Record and one for Answer Only.

Answer and Record

Callers hear the announcement and are able to leave a message for you.

The pre-recorded message is “Hello, your call cannot be taken at the moment, so

please leave your message after the tone.”

Answer only

Callers hear an announcement but cannot leave a message. The pre-recorded

message is “Hello, your call cannot be taken at the moment, and you cannot

leave a message, so please call later.”

Select and play outgoing message

1. Press and hold . You will hear “Please select outgoing message.”

2. For Answer and Record, pre ss or for Answer Only press . The selected

message is played.

Record your own outgoing message(s) via the base

1. Select the to be recorded by pressing and holding , see above.

2. Press and keep holding until you hear “please speak after the tone, to end

recording release the button”.

3. After the tone, speak your message and then release the

button when

you have ﬁ nished.

Your message will then be played back to you.

Personalise your OGM

To record your own outgoing message, see ‘Record your own outgoing message’, on this page.

The answering machine is pre-set to Answer and Record mode.

Your own outgoing message can be up to 3 minutes long.

You can only delete your own-recorded outgoing message.

Setting up your answering machine

Transfer a call

You can transfer an external call to another handset.

During the call:

1. Press and hold

X^<

. Your caller is put on hold. Enter the handset number

you want (1-5). Then press OK.

2. When the other handset answers you can tell them they have a call, then

press

. The external caller is transferred.

If the other handset does not answer or you decide not to transfer the call,

press and hold

3X^<

to talk to your caller again.

Caller on hold

You can put an external caller on hold, talk to another handset user, then

resume your external call.

1. During a call, press and hold

<

your caller is put on hold. Enter the

handset number you want. Press OK to conﬁ rm.

2. Press and hold

3X^<

to end the internal call and return to your external

caller. The other handset presses Hang Up to end the call.

Using the phone

F5400 UG art.indd, Spread 19 of 30 - Pages (42, 19) 21/9/05 3:28 PM

Page 20

Phonebook

Your Telstra 5400/5400a handset can store up to 100 names and numbers.

Names can be up to 16 characters long and numbers up to 20 digits

If you subscribe to Telstra Calling Number Display service* and want the

names in your Phonebook displayed instead of the phone numbers, you must

store the full telephone number including the area code.

Add entry

1. Press then press New.

2. Enter the name using the keypad and press OK

3. Enter the telephone number. (Enter the full telephone number including

the area code) and press OK.

4. Select ringer melody using the or keys and then press SAVE.

Dial

1. Press .

2. Scroll

or the name you want or use the keypad to enter the ﬁ rst

letter of the name, e.g. press four times for names beginning with S.

3. Press to dial.

Edit name and number

1. Press then scroll or to the name you want, then press edit.

2. Edit Name screen is displayed. Press to

delete any incorrect characters

then press OK.

3. Edit the number and press OK. Select a ringer melody, and press SAVE.

Display returns to the list of names.

4. Press and hold

to return to standby.

Writing tips

Entering names

Use the keypad letters to enter names, e.g. to store TOM:

1. Press

once

to enter T.

2. Press

three

times to enter O.

3. Press

once

to enter M.

If you make a mistake, press to delete the last character or digit.

Press A-a to switch between upper and lower case letters.

* Monthly charge applies. Excludes blocked calls. Available most areas.

Your Telstra 5400a can digitally record up to 15 minutes of messages,

with each message lasting a maximum of 3 minutes. As well as recording

incomings messages, you can record memos for other users. The 5400a uses

voice prompts to guide you simply through its operation. You can operate

your answering machine from the base unit or remotely, from most tone

dialling telephones, see page 48.

Your 5400a answering machine comes with two pre-recorded outgoing

messages. Answer and Record or Answer Only, but if you wish you can record

your own.

You will need to set the day and time (if you have not already done so) so

that you will know when each message was received, see page 8.

Message display on the base unit

The table below provides an explanation of what is shown on the base unit

display.

Your answering machine is designed to answer calls after 13 rings when it is switched off. This is to enable you to operate the remote access functions of your answering machine in the event your answering machine is switched off.

Ready to record

The answering machine is pre-set to ON, so it’s ready to record messages as soon as the base is plugged in.

(Remember to charge the handset for at least 16 hours ﬁ rst).

Setting up your answering machine (Telstra 5400a only)

Display

(Blank)

C-0 (ﬂ ashing)

0-9

9 (ﬂ ashing)

- Alternating with 0-9

A (ﬂ ashing)

E (ﬂ ashing)

F (ﬂ ashing)

P (ﬂ ashing)

P-1: Alternating between P & 1

P-2: Alternating between P & 2

R (ﬂ ashing)

t or 2 to 9

8-0

Deﬁ nition

Power off.

Day/Time needs to be set.

Answer-on mode, 0-9 messages.

10-59 messages. Indicating more than 9

messages.

Power on, but set to answer off mode

Remote access in progress.

Error.

Memory full.

Message paused.

When selecting or playing Answer & Record

outgoing message.

When selecting or playing Answer Only

outgoing message.

Message recording (memo, outgoing message

or incoming message).

Setting or reading answer delay

Counting down

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Page 21

Default base settings

Recall mode

See ‘Connecting a PABX’ for dialling mode and recall settings on page 56.

In the menu, Recall 1 and Recall 2 are available for PABX settings.

Flash key = Recall 1.

Recall 1 is 100ms (standard for the network and most PABX’s.)

Recall 2 is 600ms (may be required for some PABX’s.)

Base settings

Base ringtone Base ringer volume System PIN Handset priority

Standard melody 1 3 0000 All handsets

View details

1. Press option. The ﬁ rst directory entry is displayed.

If there are no entries stored Directory Empty will be displayed.

2. Use the or to the name you want to be displayed.

Press and hold

to return to standby.

Delete an entry

1. Press then scroll or to the name you want, then press Del.

The screen will display Delete Entry?

2. Press Del to conﬁ rm or Save to cancel.

Press and hold

to return to standby.

Phonebook

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Page 22

Text messaging (SMS)

Note

For information on how to use your Telstra text messaging service, call: 0198 339 999 and follow the voice prompts.

* For most Telstra and Telstra reseller customers for messages between compatible services. Charges apply.

Telstra customers can now use the 5400/5400a to send and receive text

messages.*

To register for Telstra’s text messaging service

Registration is automatically done when you send or receive your ﬁ rst text

message from your Telstra 5400/5400a telephone. When registration occurs,

the system will send you a text message welcoming you to the service and

conﬁ rming your registration.

Calling Line Identiﬁ cation and text messaging

In accordance with worldwide standards for text messaging, all messages

including reply messages will display the telephone number of the sender.

If you have a Silent Line or have blocked Calling Line Identiﬁ cation and

attempt to send a text message, your message will be rejected.

To enable a Silent Line or a blocked Calling Line Identiﬁ cation service to

send text messages, customer can call into the Telstra SMS service centre

on 0198 339 999 and use the prompts to turn off Silent Line or Calling Line

Identiﬁ cation blocking for text messaging ONLY.

Using text messaging

With text message (SMS – Short Messaging Service) you can send and receive

text messages up to 160 characters long. You can type in messages using the

keypad.

Base ringtone

You can choose from 5 melodies. You can set different melodies for internal

and external calls.

1. Scroll

to Base Settings and press OK.

2. Scroll or to Base ringer melody and press OK.

3. Scroll

or to the melody you want. A sample is played. Press OK to

conﬁ rm.

4. Press and hold

to return to standby.

Ringer volume

There are ﬁ ve ringer volume levels and Off.

1. Scroll

to Base Settings and press OK.

2. Scroll

or to Base Ringer Volume and press OK.

3. Scroll

or to the volume you want. A sample is played. Press OK to

conﬁ rm.

4. Press and hold to return to standby.

System PIN

The System PIN is used for registering and deregistering handsets and some

other optional settings. The default System PIN is 0000.

1. Scroll

to Base Settings and press OK.

2. Press

to highlight PIN Code then press OK.

Keep track of your PIN

If you change the System PIN, keep a record of new number by writing in

the space provided on page 56. You need your System PIN for registering

handsets and for some other optional settings.

1. Enter the current PIN (Original setting 0000) and press OK.

2. Enter the new PIN, press OK. Conﬁ rm New PIN is displayed.

Enter your new PIN again.

3. Press OK to conﬁ rm.

The default base ringtone is Melody 1

The default base ringer volume is 3.

If you enter the PIN incorrectly an error tone sounds.

Protecting your settings

When entering a PIN the digits are shown as asterisks.

Base settings

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Page 23

Warning tones

Your 5400/5400a allows you to set beeps/warning tones to alert you to

various situations.

1. Press to Handset Settings and press OK.

2. Press

to Warning Tones and press OK.

3. Press

select either Key Tones, Battery Low Tone or Out of Range Tone then

select On or Off. You will hear a conﬁ rmation tone.

4. Press and hold

to return to standby.

Handset default settings

Handset settings

Handset ringer volume Handset name Earpiece volume External ring melody Internal ring melody Auto answer

5 Edge 3 1 1 On

Text messaging (SMS)

Writing tips

Character map

Pressing the buttons for normal messages writing will give you the following

characters with each successive press of the button.

Use or to move the cursor. If you make a mistake or want to delete

text press

To read through your message if it is too long to ﬁ t on one screen,

scroll

or .

Deleting text

When writing,

press

to delete

incorrect characters

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Page 24

If sending to another ﬁ xed line customer remember to include the area code e.g. to send to a Melbourne number e.g. 70101234 you must enter 0370101234.

Using options

While writing press OPT to access the following options:

Send To – press OK. Enter the number when prompted or press Search to open

the Phonebook.

You can send a message to an individual entry.

Save – scroll to Save then press OK to save the message for sending later.

Delete - to delete the message you are currently typing select Del

Insert Number - enter number/s you wish to enter then select OK to return to

main message screen.

To write and send a text message

1. Scroll or to TXT Menu and press OK.

2. Select Write Message and then press OK.

3. Key in your text message, referring to the character map if necessary.

4. Press Opt to conﬁ rm the text message. Scroll

or to display the

following options:

Send to

Save

Delete

Insert number

Use the

or keys to select Send to, then press OK.

5. Enter the number you want using the keypad.

Press

to display the Phonebook. Then use or to display the

name/number you want.

6. Press OK to conﬁ rm.

The display shows Sending Message followed by Message sent.

A copy of the message is kept in your outbox.

Text messaging (SMS)

Language

Choose the display language – English, Français, Deutsch, Italiano, or

Español,.

1. Scroll to Handset settings and press OK.

2. Press

to highlight Language and press OK. Press or to

highlight the language you want and press OK.

3. Press and hold to return to standby.

Auto answer

When the handset is on the base and the phone rings, you can answer a call

just by picking the handset up from the base, without having to press the

button. You can also end a call by placing the handset back on the base.

By switching Auto Talk of f you have to press the

button to answer a call

and replace the handset back on the base to end the call.

1. Scroll to Handset settings and press OK.

2. Scroll

to Auto Answer, then press OK.

The current setting is highlighted.

3. Scroll

or to switch between On or Off.

Press OK to conﬁ rm your selection.

4. Press and hold to return to standby.

Handset settings

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Page 25

Handset settings

The handset menu lets you set a number of preferences for each handset.

Handset ringtone

You can choose from 5 melodies. You can set different melodies for internal

and external calls.

1. Scroll

to Handset Settings and press OK.

2. Scroll or to Handset ringer melody and press OK.

3. Press

or to switch between Internal or External and press OK.

4. Scroll or to the melody you want. A sample is played. Press OK to

conﬁ rm.

5. Press and hold

to return to standby.

Ringer volume

There are ﬁ ve handset ringer volume levels and off. If you select off, calls will

still ring at the base and your handset screen will indicate incoming calls.

1. Scroll to Handset Settings and press OK.

2. Scroll

or to Handset Ringer Volume and press OK.

3. Press

or to switch between Internal or External and press OK.

4. Scroll

or to the volume you want. A sample is played. Press OK to

conﬁ rm.

5. Press and hold to return to standby.

Handset name

You can change the name displayed on your handset’s screen, e.g. to Peter,

Kitchen etc. The name can be up to 10 characters long. The handset number is

not altered.

1. Scroll to Handset Settings and press OK.

2. Scroll

to Handset Name, then press OK.

3. Enter the handset name you want. If you make a mistake press . Pr ess

OK to conﬁ rm.

4. Press and hold to return to standby.

The default ringtone for external calls is Melody 1.

The default ringtone for internal calls is Melody 1.

If you select Ringer off, the (music note with cross through it) icon is shown on the display.

Outbox

Sent messages are stored in the Outbox.

You can read, send and delete messages in your Outbox.

If sending a message to another person, you can edit the message before

ﬁ nally sending it.

To send a text message from the Outbox

1. Scroll or to TXT Menu and OK.

2. Press

or to select Outbox and then press OK.

3. Press to select the text message you want to send and press OK.

The text message is displayed.

4. Press Opt to conﬁ rm. Scroll or to display the following options:

Send to

Edit Text

Delete All

Use the

or keys to select Send to, then press OK.

5. Enter the number you want using the keypad.

Press

then scroll or to the name/number you want and press

OK.

The display shows Sending SMS followed by Message sent.

Note

If a message in the outbox has an exclamation (!) mark, this means the message may not have been sent correctly.

Text messaging (SMS)

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Page 26

Receiving and reading text messages

When you receive a message it is stored automatically in the Inbox.

The screen displays the ﬂ ashing new message icon. You can also set an

audible alert, see page 45.

Delivery of text messages

The text messaging service will make repeated attempts to deliver a text

message to you if your line is busy or otherwise unavailable. Undelivered text

messages will be held for a maximum of seven days.

After seven days the text message will be deleted from the server.

Open Inbox

1. Scroll or to TXT Menu and OK.

2. Press

or to select Inbox and then press OK.

3. Press or to select the text message you want to send and press OK.

The text message is displayed.

4. Press Opt to conﬁ rm. Scroll or to display the following options:

Forward

Dial number

Save number

Delete all

5. Press and hold Hang up to return to standby.

When replying to or forwarding a message you have access to the same

Options menu used for writing a text message.

When you open the SMS menu, new messages in the Inbox are marked

with an

Text messaging (SMS)

Call Waiting

Call Waiting tells you if a new caller is trying to contact you when you are

already on the phone. A discreet tone alerts you to the new caller, so you can

answer your second incoming call by putting the ﬁ rst caller on hold.

1. Press and hold the button.

Your ﬁ rst caller is put on hold and you can talk to your second caller.

2. To revet back to the original caller, press and hold the

button again.

The second caller’s number (or name if stored in the Phonebook) will appear on the handset display if you subscribed to your network’s Caller Display service

Telstra Network Services

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Page 27

Redial

1. From the standby screen, press

<ONSKV

. The redial list is displayed.

Press or to scroll through the list.

2. Press to dial a number or select the on screen options:

Del – to delete the number.

Copy – to create an entry in the Phonebook.

Telstra HomeLine™ Features*

Your Telstra 5400/5400a includes access to a range of Telstra HomeLine™

Features via the keypad.

Messagebank® and Telstra Home Messages 101®

Messagebank takes the message for you when you’re on the phone or can’t

answer it, so you can call back when it suits you. Message retrieval is free

from most Telstra ﬁ xed phones.# Telstra Home Messages 101 is free to turn on

or use.^

To listen to your messages,

Press and hold the

button.

The telephone will dial your message service.

Flashing Message Indicator#

The Telstra 5400/5400a are designed to provide visual indicator when a

new message is left in your Telstra Home Messages 101® or MessageBank®

service.

When a new message is left, two indicators will appear.

Base unit – the (Power/In use) light on the base unit will ﬂ ash intermittently

(approximately 1 ﬂ ash every 4 seconds) and,

Handset – a icon will be displayed on the handset.

After you have listened to your message(s), the (Power/In use) light will

return to a steady light and the

icon will disappear.

Note

*Available on most ﬁ xed phones.

#Monthly charge and call charges apply.

^Available to most Telstra home phone access customers.

Note

# To arrange connection of the Flashing Message Indicator service, call Telstra on 13 2200.

Telstra Network Services

Deleting

You can delete all messages from the Inbox or Outbox folder, or delete All

Messages from all folders. You will need to delete old messages if the memory

becomes full, to make room for new messages. Memory full is indicated by a

solid black envelope icon.

1. Scroll or to TXT Menu and OK.

2. Press

or ) to select Inbox or Outbox and then press OK.

3. Press or to select the text message you want to delete and press

OK. The text message is displayed.

4. Press Del to conﬁ rm. The display will show Delete Message?

5. Press again to conﬁ rm. The display shows Message Deleted.

6. Press and hold to return to standby.

SMS settings

The SMS settings menu lets you:

•

Select alternative service centres.

•

Set the Terminal number.

•

Switch SMS Alert on or off.

•

Set different users so that each handset can have its own text mailbox.

SMS Service Centre numbers

To send and receive text messages you need the telephone number of your

Network’s SMS Centre.

The Telstra numbers are preset in your Telstra 5400/5400a.

If you accidentally delete the Send or Receive SMS Service Centre numbers

you will need to re-enter them in order for your SMS Service to work.

The Send SMS Service number is: 01983391

The Receive SMS Service number is: 01983391

Text messaging (SMS)

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Page 28

Text messaging (SMS)

To change the SMS Service Centre phone numbers

1. Scroll or to TXT Menu then select OK to open the SMS menu. Scroll

to TXT Settings and press OK.

2. Press OK to open Server Number menu. Scroll

to the setting you want

and select OK.

Incoming – lets you set the number of the message receiving centre.

Outgoing – lets you set the number of the message sending service.

Pre-Set Service Centre Numbers:

Server 1 - Incoming:01983391 Outgoing:01983391

Server 2 - Incoming:Blank Outgoing:Blank

Server 3 - Incoming:Blank Outgoing:Blank

Server 4 - Incoming:Blank Outgoing:Blank

Set SMS text alert

You can turn the SMS notiﬁ cation tone On or Off.

1. Scroll

or to TXT Menu and OK.

2. Press or to select TXT Settings and then press OK.

3. Press

or to Message Alert and press OK.

4. Scroll

or to On or OFF press and OK

6. Press and hold Hang Up to return to standby.

Sub Address Checking - Use this option to check which subaddresses are

already in use.

Common Box Subaddress - Normally set to ‘0’.

Send Option Save - Use this option to automatically save sent

messages in the outbox.

Send Option Notiﬁ cation - Normally set to ‘Off’.

Telstra Network Services

Copy a Calls List number to the Phonebook

1. Select option. The most recently received number or name will be show

in the display.

2. Use the or buttons to scroll through the list to the number you

want to copy.

3. Select COPY option, Enter Name is displayed.

4. Enter a name using the keypad, the select OK. Edit Number is displayed.

5. Select OK to conﬁ rm.

6. Use

or to select the melody you want to play when the caller

rings. Press Save to conﬁ rm. Entry saved is displayed

7. Press and hold to return to standby.

Delete a number from the Calls List

1. Select option. The most recently received number or name will be

shown.

2. Use

or to scroll through the list to the number you want.

3. Select Del option. Delete Entry? Is displayed.

4. Select Del option again to conﬁ rm. Entry Deleted is displayed.

5. Press and hold to return to standby.

Delete all numbers from the Calls List

1. Select option. The most recently received number or name will be

shown in the display.

2. Select and hold Del option until Delete whole Calls List? is displayed.

3. Select Del option again to conﬁ rm. Calls List Deleted is displayed and then

the standby screen.

“New” next to a number in the Calls list indicates a new caller.

You can display, scroll through and dial numbers in the Calls lists and copy them into the Phonebook.

If a call is received when the Calls list is full, the oldest entry will be replaced with details of the new caller.

You can view, dial, delete and add entries to the Phonebook.

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Page 29

IMPORTANT

* You need to subscribe to Telstra Calling Number Display in order to receive the number of your callers. Monthly charges apply. Available most areas. Not available for blocked calls. For more information, call 13 2200 for Residential or 13 2000 for Business services.

Caller information not available

For some incoming calls, the telephone number of the caller in not available and so cannot be displayed.

In this case your Telstra 5400/5400a provides you with some explanatory information.

Unavailable

The number is unavailable. May indicate that the call is from overseas or from a caller whose carrier does not participate in Calling Number Display.

Private

The caller has withheld (blocked) their number or the call is from a Silent Line or unlisted number.

Calling Number Display*

If you subscribe to a Calling Number Display service your handset displays

the telephone number of the person who is calling you, as well as the time

and date if their call, even when you are on a call.

If the caller’s number matches an entry stored in the Phonebook, the name

will be displayed instead.

Please store the full telephone numbers, including the area code, otherwise

the name will not match the number stored in the Phonebook.

Calls lists

Your Telstra 5400/5400a lets you view details of your last calls.

Calls List - shows details of recent callers.

Redial List - shows details of last 20 calls made from you handset.

You can view and dial numbers in any of the Call lists and copy them into the

Phonebook.

If a call is received when the Calls list is full, the oldest entry will be replaced

with details of the new caller.

When you receive a new Call, the

icon will ﬂ ash and the calls counter

shows how many calls you have received.

View and dial from the Calls List

Press option. The most recently received number is displayed. New is

displayed when a call is new and has not yet been viewed.

Use or to scroll through the Calls list.

To dial, press .

Press and hold

to return to standby.

Telstra Network Services

Sub-addressing for multiple users

Telstra’s ﬁ xed text messaging service provides the ability to sub-address text

messages sent to ﬁ xed services. Your Telstra 5400/5400a can be set up with up

to four individual users each with a PIN protected account to ensure privacy

of messages received. Senders can direct a message to a particular user

simply by adding an extra digit, corresponding to that users sub-address, to

the telephone number. Messages that are sub-addressed to a particular user

can be opened from any handset of your Telstra 5400/5400a by entering the

PIN for that user. Messages that are not sub-addressed can be opened from

any handset by any user.

Receiving sub-addressed text messages

The receiving text message (SMS) phone must be set for multiple users to

receive sub-addressed text messages.

If a sub-addressed text message is sent to a text message (SMS) phone that

does not have a particular sub-address set up then the text message (SMS)

phone will not automatically answer the call and will not ring. If the call is

answered by a person, an answering machine or Telstra MessageBank® or

Telstra Home Messages 101® service, the Telstra server will then attempt to

deliver the message as Talking Text.

Both the sender and receiver must be aware of the sub-addressing

arrangements on a particular service. Messages that are sent without

sub-addressing will be directed to the default terminal address of 0. For this

reason we recommend that there should always be at least one text message

(SMS) phone on each service with the default sub-address of 0.

Text messaging (SMS)

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Page 30

Note:

Multiple users can only be set up on ﬁ xed line services. You cannot send a sub-addressed message to a mobile service.

Setting up sub-addresses for multiple users

1. From the standby screen, press then scroll to TXT MENU and press OK.

2. Scroll to TXT SETTINGS and press OK.

3. Scroll to USER BOXES PARAMETER and press OK.

4. Select one of the User Boxes 1-4 and press OK.

5. Enter a NAME, PASSWORD and Sub Address number for the new user. The

Sub-Address Number can be any digit from 1-9, and must be different from

other users.

6. Press SAVE to add the new User.

7. Press and hold to return to standby.

Reading sub-addressed text messages

1. From the standby screen, press then scroll to TXT MENU and press OK.

2. Scroll to the Name of the Sub-Addressed user, and press OK.

3. Enter the Password for that user, and press OK.

4. Scroll to the Inbox, and press OK.

5. Scroll

to the wanted message, and press OK to read the message.

Sending sub-addressed text messages

To send a sub-addressed text message to another user, simply add an

additional digit corresponding to their sub-address to the number you are

sending to. Only a text message (SMS) phone set-up with that sub-address on

the service will automatically answer the call and receive the text message.

Text messaging (SMS)

Sending text message from a sub-addressed user

1. From the standby screen, press then select TXT menu then OK.

Scroll

to user name required then select OK.

2. If required, scroll.

to the user name you want and press OK. Enter your

password and press OK.

3. When you have written your message, press OPT and scroll

to the

option you want, e.g. Send To.

Delete sub-addressed user

1. From the standby screen, press then select TXT Menu then OK. The

Common Box should already be highlighted - press OK.

2. Scroll to TXT SETTINGS and press OK.

3. Scroll to User Boxes Parameter and press OK. Scroll to the User name to be

deleted, and press DEL.

4. Enter the password for the user, and press OK. Pr ess DEL again to conﬁ rm.

Default settings for text messaging (SMS)

Receiving Service Centre 01983391 Sending Service Centre 01983391 Message Alert ON User Box Parameters none set Common box subbaddress 0 Server Activation Server 1 Send Option Save on Send Option Notiﬁ cation off Default system PIN 0000

Password protected

If you have protected your text messages with a password you will have to enter the password each time you open your Inbox to read your messages

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