Telstra 5200 User Manual
www.telstra.com
© COPYRIGHT 2005 Telstra Corporation Limited
This work is copyright. All rights reserved. Other than for purposes and subject to conditions prescribed under
the Copyright Act, no part of it may in any form or by any means (electronic, mechanical, photo copying,
microcopying, scanning, recording or otherwise) be reproduced, stored in a retrieval system or transmitted
without prior permission from Telstra Corporation Limited ABN 33 051 775 556.
™ Trade Mark of Telstra Corporation Limited
® Registered Trade Mark of Telstra Corporation Limited
Telstra 5200/5200a
Digital DECT Cordless Telephone /
Digital DECT Cordless Telephone with Digital Answering Machine
If you have any
problems with your
phone, refer to the Help
section of this User
Guide or call TecHelp on
1300 369 193.
5200-5200a.indd, Spread 1 of 26 - Pages (52, 1) 20/9/05 12:31 PM
1
Introduction
to your Telstra 5200/5200a
Digital DECT Cordless Telephone /
Digital DECT Cordless Telephone with
Digital Answering Machine
● Send and receive text messages^
● 50 Name and number phonebook
● Use Calling Number Display* to see the number of the person calling and keep track
of unanswered calls
● Last number redial to display and redial the last 20 numbers called from your
handset
● Use up to 5 handsets with the base without the need for additional wiring, or using
the same phone line
^ For most Telstra and Telstra reseller customers for messages between compatible services. Charges apply.
* Monthly charges apply. Service available in most areas. Not available for blocked calls.
As a Digitally Enhanced Cordless Telecommunications
(DECT) product, your Telstra 5200/5200a provides: -
● Digital clarity
● Digital range
● Digital security
IMPORTANT
Please retain this booklet with your sales receipt as proof of the date of purchase
Customer Service
If you require assistance in operating this product please call the TecHelp Information Line
– 1300 369 193 – or contact us by e-mail at: tcpsupport@ingrammicro.com
If you are trying to access a Telstra Network Service and require assistance specifically
related to the network service or would like to subscribe to the service, contact Telstra on
132200 for residential or 132000 for business.
Product Warranty
Subject to the conditions below, Telstra guarantees this product against any defect in
materials or workmanship under conditions of normal use for 13 months from date of
purchase.
The benefits conferred by this warranty are in addition to other warranties and remedies
that are implied under the Trade Practices Act and similar State and Territory laws
(Statutory Rights).
Subject to your Statutory Rights, the goods will not be eligible for service under this
warranty if:
A. Proof of purchase cannot be provided;
B. The defect was caused by an accident, misuse, abuse, improper installation or operation,
vermin infestation, lack of reasonable care, unauthorised modification, loss of parts,
tampering or attempted repair by a person not authorised by Telstra; or
C. The product has been damaged by lightning or a mains power surge.
To obtain service during the terms of this warranty call the TecHelp Information Line
on – 1300 369 193 – or contact us by e-mail at: tcpsupport@ingrammicro.com
If it is necessary to have the product serviced, the Customer Service Representative will
inform you of the product return process.
Please ensure that:
A. You provide proof of purchase;
B. Your product is suitably packaged; and
C. You have included all components from the original purchase.
Subject to your Statutory Rights:
A. Any claim under this warranty is limited to the cost of repair or replacement of the
product; and
B. If the goods are found to be in sound working order by the authorised service centre, you
may be charged a fee for service and for any other direct costs associated with having the
product delivered for service.
Product warranty & Customer service
50
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Access code and entering a pause
If you are connecting your Telstra 5200/5200a to a PABX you may need to
enter an access code (e.g. 9) to get an outside line. So that the PABX has
time to pick up an outside line before the rest of the number is dialled, you
may need to add a pause in the dialling sequence.
For example:
9 - PABX code for an outside line
p – Pause inserted in dialing sequence
9PXXX XXXX - Rest of phone number
Recall
The RECALL button is used when connected to certain PABX’s and with
some Telstra phone features.
Setting the FLASH time
1. Press the button and scroll to SETUP.
2. Press the button to confirm.
3. Scroll to RECALL and press the button to confirm.
4. Using the and buttons select the flash time
RECALL 1 (100MS) or RECALL 2 (600ms).
5. Press the button to confirm.
PIN number
If you change the System PIN, keep a record of the new number by writing
in the space provided on this page.
■ ■ ■ ■■■■■
PIN NUMBER
Note.
When storing a
number in the
phonebook, at the
point you want to
insert a pause, press
and hold
down until P is
displayed.
General information
49
2
IMPORTANT
This equipment is not designed
for making emergency
telephone calls when the power
fails. Alternative arrangements
should be made for access to
emergency services.
This User Guide provides you
with all the information you
need to get the most from your
phone.
Before you make your first
call you will need to set up
your phone. Follow the simple
instructions in ‘Getting Started’,
on the next few pages.
Need help?
If you have any problems
setting up or using your Telstra
5200/5200a please contact the
TecHelp line on 1300 369 193.
Alternatively, you may find the
answer in ‘Help’ at the back of
this guide.
Got everything?
Telstra 5200 SMS
● Telstra 5200 handset
● Telstra 5200 base unit
● 2 x AAA NiMH rechargeable batteries
● AC power adaptor
● Telephone line cord
● Telephone adaptor plug
Telstra 5200a SMS
● Telstra 5200a handset
● Telstra 5200a base unit
● 2 x AAA NiMH rechargeable batteries
● AC power adaptor
● Telephone line cord
● Telephone adaptor plug
If you have purchased a Telstra
5200/5200a with multiple handsets
you will have received additional
components which are shown in the
extension user guide.
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In this guide
3
Introduction 1
In this guide 3
Getting started 5
Location 5
Setting up 5
Getting to know your
Telstra 5200/5200a 7
Handset buttons 7
Handset display icons 8
Navigating the menus 9
Menu map 10
Base 11
Answeing machine 12
Using the phone 13
Switch handset on/off 13
Make a call 13
Preparatory dialling 13
End a call 13
Receiving calls 13
Earpiece volume 13
Redial a number from the
Dialled Calls list 13
Redial a number from the
Calls list 14
Storing numbers from the
Callers list 14
Deleting individual telephone
numbers from the Callers list 14
Deleting the entire Calls list 15
Secrecy (Mute) 15
Keypad lock 15
Paging 15
Handsfree 15
Phonebook 16
Add a new Phonebook entry 16
Dial a number from the
Phonebook 16
Edit an entry 16
View Phonebook 17
Delete an entry 17
Paging handsets 17
To page a handset from the base 17
Handset ringtone 18
Base station ringtone 18
Handset ring volume 18
Base station ring volume 19
To switch the keypad & warning
beeps on & off 19
Handset name 19
Handset language 19
Auto-talk 20
Security PIN 20
Time settings 21
Set time 21
Set alarm 21
To default/reset the handset &
base to original settings 21
Factory settings 22
Telstra phone features 23
Calling Number Display 23
Calls lists 23
Flashing Message Indicator 24
Telstra Home Messages 101 24
Call Waiting 24
Using your answering machine
(Telstra 5200a only) 25
Message display on the base station 25
To switch the answering machine ON/OFF 26
To adjust the base unit loudspeaker
volume 26
Answer delay 27
To change the answer delay setting 27
To check the answer delay setting at
the base station 27
Outgoing messages 28
Answer and Record 28
Answer only 28
To record your own Answer Only
outgoing message 30
To check or play your outgoing
message 30
General information
Cleaning
Simply clean the handset and base with a damp (not wet) cloth, or an
anti-static wipe. Never use household polish as this will damage the
product. Never use a dry cloth as this may cause a static shock.
Environmental
● Do not expose to direct sunlight.
● The product may heat up when the batteries are being recharged
or during prolonged periods of use. This is normal. However, we
recommend that to avoid damage you do not place the product on
antique/veneered wood.
● Do not stand your product on carpets or other surfaces, which generate
fibres, or place it in locations preventing the free flow of air over its
surface.
● Do not submerge any part of your product in water and do not use it in
damp or humid conditions, such as bathrooms.
● Do not expose your product to fire, explosive or other hazardous
conditions.
● There is a slight chance that your phone could be damaged by an
electrical storm. We recommend that you unplug the power and
telephone line cord from the base for the duration of the storm.
Telstra Accessories and replacement items
For a full range of accessories and replacement items for Telstra products,
please call 1300 369 193.
How many telephones can you have?
All items of telephone equipment have a Ringer Equivalence Number
(REN), which is used to calculate the number of items, which may be
connected to any other telephone line. Your Telstra 5200/5200a has a
REN of 0.1. A total REN of 3 is allowed, if the total REN of 3 is exceeded,
the telephone may not ring. With different telephone types there is not
guarantee of ringing, even when the REN is less than 3.
Connecting to a PABX
This product is intended for use within Australia for connection to public
telephone network and compatible PABX’s, which support tone dialling
and Timed Break Recall. If in doubt please consult your service provider.
48
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Replacing the handset batteries
After a time, you may find that the handset batteries are running out
of charge more quickly. This is a standard sign of wear and the batteries
will need replacing. For spare AAA rechargeable NiMH batteries, please
contact the TecHelp line on 1300 369 193.
Slide off the battery compartment cover and remove existing batteries.
Insert new batteries and replace the compartment cover.
IMPORTANT
This equipment is not designed for making emergency telephone calls
when the power fails. Alternative arrangements should be made for
access to emergency services.
Safety
General
● Only use the power supply included with the product. Using an
unauthorised power supply will invalidate your guarantee and may
damage the telephone.
● Use only the approved rechargeable batteries supplied. Spare
rechargeable batteries are available from the TecHelp line on 1300 369
193.
● Do not open the handset (except to replace the handset batteries) or
the base. This could expose you to high voltages or other risks. Contact
the TecHelp for all repairs.
● Radio signal transmitted between the handset and base may cause
interference to hearing aids.
● It is recommended that advice from a qualified expert be sought before
using this product in the vicinity of emergency/intensive care medical
equipment.
● Your product may interfere with other electrical equipment, e.g. TV
and radio sets, clock/alarms and computers if placed too close. It is
recommended that you place your product at least one metre away
from such appliances to minimise any risk of interference.
● Never dispose of batteries in a fire. There is a serious risk of explosion
and/or the release of highly toxic chemicals.
Please note
Telstra accepts no
responsibility for
damage caused
to your Telstra
5200/5200a handset
by using any other
type of batteries.
General Information
47
In this guide
4
To select your outgoing messages
via the base unit 31
To delete your own outgoing message
and re-instate the pre-recorded
outgoing message via the base unit 31
Using the Telstra 5200a answering
machine via the base unit 31
To playback messages 31
To pause a message during playback 32
To skip forward and backward through
messages (including fast playback) 32
To delete an individual message 32
To delete all messages 32
To cancel deletion 32
Call screening 33
To screen a call from the base unit 33
Memos 33
To record a memo 33
Remote access 34
To change your security PIN code 34
To switch your answering machine
on remotely 34
To check for messages 34
Time saver 35
Operating the answering machine 35
The remote access main menu 35
Text messaging (SMS) 36
To register for Telstra’s text messaging
service 36
Calling Line Identifications and text
messaging 36
Using text messaging 36
Character map 37
Button character 37
To write and send a text message 37
Receiving and reading text messages 38
Delivery of text messages 38
Open Inbox 38
Deleting 39
SMS settings 39
SMS Service Centre numbers 39
To change the SMS Service Centre phone
numbers 40
Set SMS text alert 40
Sub-addressing for multiple users 40
Receiving sub-addressed text messages 41
Setting up sub-addressed users 41
Reading sub-addressed text messages 41
Sending sub-addressed text messages 42
Default settings for text messaging (SMS) 42
Additional handsets and bases 43
Register a Telstra 5200/5200a handset
to a base 43
Select base 43
De-register a handset 44
Using additional handsets 44
Make an internal call to
another handset 44
Transfer calls 44
Three-way call 45
Troubleshooting 46
General information 47
Replacing the handset batteries 47
Safety 47
General 47
Cleaning 48
Environmental 48
Telstra accessories and replacement items 48
How many telephones can you have? 48
Connecting to a PABX 48
Access code and entering a pause 49
Recall 49
PIN number 49
Product warranty & Customer service 50
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Getting started
5
WARNING
Do not place your Telstra
5200/5200a in the bathroom
or other humid areas.
Handset range
The handset reception range
from the base is up to 300m
outdoors and up to 50m
indoors. Thick walls can
severely affect the range.
Range indicator
The symbol on your handset
display indicates when you
are in range of the base. If
the symbol flashes and you
hear a warning beep, you are
out of range and will need to
move closer to the base.
IMPORTANT
Do not connect the telephone
line until the handset(s) is
fully charged.
The base must be plugged
into the mains power at all
times.
Which socket?
Power socket
Telephone line
socket
Battery low warning
When the battery charge is
low the handset battery icon
will be empty and flashing.
Place the handset back on
the base to recharge.
Talk/Standby time
Under ideal conditions, fully
charged handset batteries
should give up to 10 hours
talk time or 100 hours
standby on a single charge.
See ‘Battery performance’ on
the next page.
*Monthly charges apply.
Service available in most
areas. Not available for
blocked calls.
Location
You need to place your Telstra 5200/5200a base unit within 2
metres of a mains power and telephone socket so that the cables
will reach.
Make sure it is at least 1 metre away from other electrical
appliances to avoid interference.
Your Telstra 5200/5200a works by sending radio signals between
the handset and base. The strength of the signal depends on
where you site the base. Putting it as high as possible can help to
provide the best signal.
Setting up
1. Plug the mains power cable into the base. Then plug the power
adaptor into the mains wall socket and switch the power on.
The POWER/IN USE light on the base lights up.
2. Remove the battery compartment cover and insert the 2 x AAA
NiMH batteries supplied into the handset. Slide the battery
compartment cover back into place.
3. Charge the handset for at least 16 hours by placing it on the
base. The red charging indicator light on the base comes on.
The screen will show the standby display and a scrolling battery
icon to show that the handset is charging.
4. After 16 hours, plug the telephone line cord into your Telstra
5200/5200a base unit and the other end into the wall socket.
No display
● The batteries may be dead. Recharge or replace the batteries, see ‘Replacing the handset
batteries’, page 47.
● Is the handset switched off? To switch the handset on, see page 13.
No dial tone
● Check that the telephone line cord is plugged into the phone socket.
● Check that the base is connected to the mains power and switched on.
You cannot link up with the base
● Check that the base is connected to the mains power and switched on.
● Are you out of range? Move the handset closer to the base.
● Are the batteries low or flat? If so, charge the batteries or replace them if necessary.
● If using more than one base, check that you are connected to the correct base, see page 43.
No ring on the handset
● Check that the ringer volume is switched on, see page 18.
● Check that the base is plugged into the phone socket and that it is also connected to the
mains power and switched on.
Buzzing noise on my radio, TV, computer or hearing aid
● Sometimes, your Telstra 5200/5200a and other cordless telephones can interfere with other
electrical equipment if placed too close. Try moving it at least one metre away from such
appliances.
The charging light does not appear to be working
● Check that the base is plugged into the mains socket and switched on.
● Check that you are using the correct mains power adaptor.
● Check that the handset has slotted correctly into the base.
● Check that the handset batteries have been correctly fitted.
Telstra TecHelp line 1300 369 193
Call the dedicated Telstra 5200/5200a Helpline:
● if you are having difficulties using your Telstra 5200/5200a
● if you need replacement batteries or mains power lead
Lines open: 8.30am – 5.30pm EST, Monday to Friday
Troubleshooting
46
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Three-way call
You can hold a three-way call between two internal handsets and an
external caller.
1. During an external call, press then the handset number you want
(1–5). Your external caller is put on hold.
2. When the other handset answers, press and hold to start the
conference call. If the other handset does not answer, press again
to speak to your external caller.
3. Press to hang up.
Additional handsets and bases
45
Getting started
6
Battery performance
To keep your batteries
in the best conditions,
leave the handset off
the base for a few hours
at a time (after the
initial 16 hour charge).
Please note however,
that new NiMH
batteries do not reach
full capacity until they
have been in normal
use for several days.
Running the batteries
right down at least
once a week will help
them last as long as
possible.
The charge capacity of
rechargeable batteries
will reduce with time
as they wear out, so
reducing the talk/
standby time of the
handset.
Eventually they will
need to be replaced.
New batteries can be
obtained from the
TecHelp on 1300 369
193 or your nearest
electrical retailer.
Helpline
If you have any
difficulties setting
up your Telstra
5200/5200a, please
call the TecHelp on
1300 369 193.
Time settings
Set time on the handset
If you have subscribed to Telstra Calling Number Display feature*, the
time will be set automatically when you receive your first call. You can
also set the time manually.
1. Press scroll to handset.
2. Press the button to confirm.
3. Scroll to CLOCK SET and press the button to confirm.
4. Enter the current time in 24 hour format using the keypad. E.g.
2.04PM = 1404.
5.Press the button to confirm.
Setting time on the answering machine
You will need to set the date and time so that you know when each
message was received.
Once a message has been played back, the machine will announce, for
example, “Tuesday, four fifty, pm.”
1. Press and hold until you hear the current setting.
2. Press or to scroll through the days and press to select. The
day is announced followed by the current hour setting.
3. Press or to scroll through the hours and press to select.
The hour is announced followed by the current minutes setting.
4. Press or to scroll through the minutes and press to select.
The newly set day and time is announced.
5200-5200a.indd, Spread 7 of 26 - Pages (46, 7) 20/9/05 12:32 PM
Menu/ ✓ button
Press to access menu or
activate an operation.
Redial/Scroll up/
Volume
Selection button to
choose an operation.
Scroll through options.
During a call, press to
increase volume.
Phonebook/Exit
menu
Used to recall names
and numbers from the
Phonebook,
page 16.
Also used to exit Menu
operations.
Scroll down/Missed
Calls list/Received
calls/Volume
Scroll through options.
Press to open
Missed Calls/Received
calls list, page 13. During
a call, press to decrease
volume.
Int
Lets you make calls
between handsets
registered to the base,
page 44.
Handset buttons
Handsfree
Press to hold
conversation via the
handset loudspeaker.
Mute/Clear
Press to mute callers,
page 15. Used to
delete characters
from a name or
number, page 16.
Talk/End
Press to make call
and end a call, page
13.
R (Recall)/Power
For use with a PABX
and Telstra Calling
Features, page 23.
Power on/off.
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Getting to know your Telstra 5200/5200a
7
De-register a handset
Use one handset to de-register another handset from the same base.
1. Press the button and scroll to SETUP.
2. Press the button to confirm.
3. Scroll to DEL HANDSET and press the button to confirm.
4. Enter the PIN code of the base station and press the button to
confirm.
5. Now select the internal number of the handset to be logged off.
Using additional handsets
Make an internal call to another handset
If you have two or more handsets registered to your base, you can make
internal calls between handsets.
Two handsets can be holding an internal call while a third is on an
external call.
2. Press the button then the handset number (1–5). The receiving
handset displays your number.
3. To accept the call press the button.
4. Press to hang up.
Transfer calls
You can transfer an external caller to another handset.
1. During an external call, press . Your caller is put on hold.
2. Dial the number of the handset you want (1–5).
3. When the other handset answers you can tell them they have a call,
then press . The external caller is transferred. If the other handset
does not answer or you decide not to transfer the call, press to talk
to your caller again.
If you use a handset
with two or more
bases you can select
Automatic from the
Select Base Menu
so that you handset
will automatically
link to the base with
the strongest signal.
If another handset
is already using
the external line,
the indicator light
will illuminate on
all handsets. In
this case, it is not
possible to make a
further external call.
Additional handsets and bases
44
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