Telstra 2400, 2400a User Manual
Telstra 2400/2400a
Digital DECT Cordless Telephone/
Digital DECT Cordless Telephone with Digital Answering Machine
User Guide
If you have any problems with your phone, refer to the Help
section of this User Guide or call TecHelp on 1300 369 193.
1
Introduction
to your Telstra 2400/2400a
Digital DECT Cordless Telephone with
Digital Answering Machine
● Send and receive text messages
1
● 50 Name and number phonebook
● Use Calling Number Display2 to see the number of the person calling and keep track
of unanswered calls
● Last number redial to display and redial the last 20 numbers called from your
handset
● Use up to 5 handsets with the base without the need for additional wiring, or using
the same phone line
● Digital answering machine with 18 minutes recording time (Telstra 2400a only)
As a Digitally Enhanced Cordless Telecommunications
(DECT) product, your Telstra 2400/2400a provides: -
● Digital clarity
● Digital range
● Digital security
See Things you need to know on page 56 for important information.
2
IMPORTANT
This equipment is not designed
for making emergency
telephone calls when the power
fails. Alternative arrangements
should be made for access to
emergency services.
This User Guide provides you
with all the information you
need to get the most from your
phone.
Before you make your first
call you will need to set up
your phone. Follow the simple
instructions in ‘Getting Started’,
on the next few pages.
Need help?
If you have any problems
setting up or using your Telstra
2400/2400a please contact the
TecHelp line on 1300 369 193.
Alternatively, you may find the
answer in ‘Help’ at the back of
this guide.
Got everything?
Telstra 2400
● Telstra 2400 handset
● Telstra 2400 base unit
● 2 x AAA NiMH rechargeable batteries
● AC power adaptor
● Telephone line cord
● Telephone adaptor plug
Telstra 2400a
● Telstra 2400a handset
● Telstra 2400a base unit
● 2 x AAA NiMH rechargeable batteries
● AC power adaptor
● Telephone line cord
● Telephone adaptor plug
If you have purchased a Telstra
2400/2400a with multiple handsets
you will have received additional
components which are shown in the
extension user guide.
In this guide
3
Introduction 1
In this guide 3
Getting started 7
Location 7
Setting up 7
Time and date settings 8
Set time on handset 8
Set date on handset 9
Setting the day on the answering
machine (2400a only) 9
Getting to know your
Telstra 2400/2400a 10
Handset buttons 10
Handset display icons 11
Navigating the menus 12
Telstra 2400/2400a menu map 13
Telstra 2400 Base Unit 14
Telstra 2400a Base Unit 15
Using the phone 16
Switch handset on/off 16
Make a call 16
Preparatory dialling 16
End a call 16
Receiving calls 16
Handsfree 16
Make a handsfree call 16
Adjust earpiece/handsfree volume 16
Answer a call in handsfree 16
Earpiece volume 16
Redial a number from the
Dialled Calls list 17
Redial a number from the Calls list 17
Storing numbers from the Callers list 17
Deleting individual telephone
numbers from the Callers list 18
Deleting the entire Calls list 18
Secrecy (Mute) 19
Keypad lock 19
Paging 19
Phonebook 20
Add a new Phonebook entry 21
Dial a number from the Phonebook 21
Edit an entry 21
View Phonebook 22
Delete an entry 22
Paging handsets 22
To page a handset from the base 22
Handset ringtone 23
Base station ringtone 23
In this guide
4
Handset ring volume 23
Base station ring volume 24
To switch the keypad & warning
beeps on & off 24
Handset name 24
Handset language 25
Auto-talk 25
Security PIN 25
Set alarm 26
To default/reset the handset &
base to original settings 26
Factory settings 26
Telstra phone features 27
Calling Number Display 27
Calls lists 27
Flashing Message Indicator 28
MessageBank and
Telstra Home Messages 101 28
To listen to your messages 28
Call Waiting 28
To accept a Call Waiting call 28
Using your answering machine
(Telstra 2400a only) 29
Message display on the base station 29
To switch the answering machine
ON/OFF 30
To adjust the base unit loudspeaker
volume 31
Answer delay 31
To change the answer delay setting
via the base 31
To change the answer delay setting
via the handset 31
To change the answer delay setting at
the base station 31
To check the current Day/Time at the
base station 32
Outgoing messages 32
Answer and Record 32
Answer only 32
To record your own Answer and Record
outgoing message via the base 33
To record your own Answer and Record
outgoing message via the handset 33
To record you own Answer Only
outgoing message 34
To record your own Answer only
message via the handset 34
To check or play your outgoing
message 35
In this guide
5
To select your outgoing messages
via the base unit 35
To delete your outgoing message
via the base unit 36
Delete your outgoing message(s)
via the handset 36
To playback messages via the base
unit 36
To playback messages via the
handset 36
To pause a message during playback 37
To skip forward and backward through
messages (including fast playback) 37
To delete an individual message 37
To delete all messages 37
Call screening 37
To screen a call from the base unit 38
To screen a call from the handset 38
Memos 38
To record a memo 38
Message alert 38
Remote access 39
To change your security PIN code 39
Operating your answering machine
from another phone 39
Outgoing message menu 40
Time saver 40
Text Messaging (SMS) 41
To register for Telstra’s text
messaging service 41
Calling Line Identifications and text
messaging 41
Using text messaging 41
Character map 42
Button character 42
To write and send a text message 43
Receiving and reading text messages 43
Delivery of text messages 43
Open Inbox 43
Deleting 44
SMS settings 44
SMS Service Centre numbers 44
To change the SMS Service Centre
phone numbers 45
Set SMS text alert 45
Sub-addressing for multiple users 46
Receiving sub-addressed text
messages 46
Setting up sub-addresses for multiple
users 46
Reading sub-addressed text messages 47
Sending sub-addressed text messages 47
Default settings for text messaging
(SMS) 47
In this guide
6
Additional handsets and bases 48
Register a Telstra 2400/2400a handset
to a base 48
Select base 48
De-register a handset 49
Using additional handsets 49
Make an internal call to
another handset 49
Transfer calls 49
Three-way call 50
Troubleshooting 51
General information 53
Replacing the handset batteries 53
Safety 53
General 54
Cleaning 54
Environmental 54
Telstra accessories and replacement
items 54
How many telephones can you have? 55
Connecting to a PABX 55
Access code and entering a pause 55
Recall 56
PIN number 56
Things you need to know 56
Product warranty & Customer service 58
Getting started
7
WARNING
Do not place your Telstra 2400/2400a
in the bathroom or other humid
areas.
Handset range
The handset reception range from
the base is up to 300m outdoors and
up to 50m indoors. Thick walls can
severely affect the range.
Range indicator
The symbol on your handset display
indicates when you are in range of
the base. If the symbol flashes and
you hear a warning beep, you are out
of range and will need to move closer
to the base.
IMPORTANT
Do not connect the telephone line
until the handset(s) is fully charged.
The base must be plugged into the
mains power at all times.
Which socket?
Power socket
Telephone line socket
Battery low warning
When the battery charge is low the
handset battery icon will be empty
and flashing. Place the handset back
on the base to recharge.
Talk/Standby time
Under ideal conditions, fully charged
handset batteries should give up
to 10 hours talk time or 100 hours
standby on a single charge. See
‘Battery performance’ on the next
page.
Location
You need to place your Telstra 2400/2400a base unit within
2 metres of a mains power and telephone socket so that the
cables will reach.
Make sure it is at least 1 metre away from other electrical
appliances to avoid interference.
Your Telstra 2400/2400a works by sending radio signals
between the handset and base. The strength of the signal
depends on where you site the base. Putting it as high as
possible can help to provide the best signal.
Setting up
1. Plug the mains power cable into the base. Then plug the
power adaptor into the mains wall socket and switch the
power on.
The POWER/IN USE light on the base lights up.
Power
adaptor
cable
2. Remove the battery compartment cover and insert the 2
x AAA NiMH batteries supplied into the handset. Slide the
battery compartment cover back into place.
Getting started
8
Battery performance
To keep your batteries
in the best conditions,
leave the handset off
the base for a few hours
at a time (after the
initial 16 hour charge).
Please note however,
that new NiMH
batteries do not reach
full capacity until they
have been in normal
use for several days.
Running the batteries
right down at least
once a week will help
them last as long as
possible.
The charge capacity of
rechargeable batteries
will reduce with time
as they wear out, so
reducing the talk/
standby time of the
handset.
Eventually they will
need to be replaced.
New batteries can be
obtained from TecHelp
on 1300 369 193 or
your nearest electrical
retailer.
See
Things you need to
know on page 56 for
important information.
3. Charge the handset for at least 16 hours by placing it on the base. The
red charging indicator light on the base comes on.
The screen will show the standby display and a scrolling battery icon
to show that the handset is charging.
4. After 16 hours, plug the telephone line cord into your Telstra
2400/2400a base unit and the other end into the wall socket.
Line cord
Time and date settings
Set time on the handset
If you have subscribed to Telstra Calling Number Display feature2, the
time will be set automatically when you receive your first call. You can
also set the time manually.
1. Press scroll to date and time.
2. Press the button to confirm.
3. Scroll to SET TIME and press the button to confirm.
4. Enter the current time in 24 hour format using the keypad. E.g. 2.04PM
= 1404.
5.Press the button to confirm.
Helpline
If you have
any difficulties
setting up
your Telstra
2400/2400a,
please call
TecHelp on
1300 369 193.
Set date on the handset
1. Press scroll to date and time.
2. Press the button to confirm.
3. Scroll to SET DATE and press the button to confirm.
4. Enter the current date in day/month format ie. 26/08
5.Press the button to confirm.
Setting the day on the answering machine (2400a only)
You will need to set the day so that you know when each message was
received.
Once a message has been played back, the machine will announce, for
example, “Tuesday.”
1. Press scroll to TAM SETTINGS.
2.Press the button to confirm.
3. Scroll to SET DAY and press to confirm.
3. Scroll to the day and press to confirm.
9
Getting started
Getting to know your Telstra 2400/2400a
10
Scroll/Volume
Scroll through options.
During a call, press to
increase volume.
✓/Menu button
Press to access menu or
activate an operation.
Talk/End
Press to make call and
end a call, page 16.
Scroll/Missed Calls
list/Received calls/
Volume
Scroll through options.
Press to open Missed
Calls/Received calls list,
page 17. During a call,
press to decrease
volume.
Int
Lets you make calls
between handsets
registered to the base,
page 50.
7 Handset buttons
In use/Ringing LED
indicator
Handsfree button
Redial/Pause
button
Mute/Clear
Press to mute callers,
page 19. Used to
delete characters
from a name or
number, page 20.
Phonebook/Exit
menu
Used to recall names
and numbers from
the Phonebook,
page 21.
Also used to exit
Menu operations.
R (Recall)/Power
For use with a PABX
and Telstra Calling
Features, page 56.
Power on/off.
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Handset display icons
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See Things you need to know on page 56 for important information.
11
Getting to know your Telstra 2400/2400a
Getting to know your Telstra 2400/2400a
12
Navigating the menus
Your Telstra 2400/2400a has a menu system which is easy to use. Each
menu leads to a list of options. You’ll find a menu map on the following
page.
When the handset is switched on and in standby, press the button to
open the main menu.
Use the and buttons to scroll to the menu option you want. Then
select to select further options or confirm the setting displayed.
Exit or go back one level in the menu
To go to the previous level in the menu, press
Getting to know your Telstra 2400/2400a
13
Telstra 2400/2400a menu map
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Page button
Press to page the handset(s),
page 19. Also used when
registering additional handsets,
page 48.
Power in use light
Lights up when the power is on.
- Flashes when making or
receiving a call (approx. once
every second)
- Flashes slowly when you have
a new voice or text message.
Battery charging light
Lights up when the handset is
charging on the base.
Getting to know your Telstra 2400/2400a
14
Telstra 2400 Base Unit
Skip < backward
Skip backward through your
messages, page 37.
Stop
Stops messages being played.
Skip > forward
Skip forward through your
messages, page 37.
Delete
Deletes messages, page 37.
Message counter/Display
Charging light
Power/In-use light
Flashes when making or
receiving a call (approx once
every sec)
Flashes slowly when a text
message (SMS) has been
received (approx once every 1.5
sec).
Volume - / +
Adjust the base loudspeaker
volume.
Play/Pause
Press to play back messages,
press again to pause, page 36-37.
Getting to know your Telstra 2400/2400a
15
Telstra 2400a Base Unit
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Ans. On/Off
Switch the answering
machine on/off, page 30.
Page
Page the handset, page 19.
Or use to register additional
handsets to the Telstra 2400a
base unit.
OGM
Record your own outgoing
messages, page 27.
Using the phone
Dialling numbers quickly
Numbers can also be
dialed direct from the
Phonebook (page 21),
the dialled numbers list
(page 17), or the Calls list
(page 17).
Call timer
The display shows the
duration of all external
calls. After you hang
up, the total call time is
shown.
Auto-answer
If you would rather press
to receive a call
when the handset is on
the base, you need to
switch Auto-talk off, see
page 25.
See
Things you need to know
on page 56 for important
information.
Switch handset on/off
Press and hold to switch the phone On and Off.
Make a call
Press then dial the number you want.
Preparatory dialling
Enter the number first. If you make a mistake as you dial, press to
delete. Press to dial the number.
End a call
Press or place the handset back on the base.
Receiving calls
Providing you have subscribed to Telstra's Caller Number Display2
service, the caller’s number (and name if stored in the phonebook) is
displayed.
1. Press or if the handset is on the base, simply lift it up and speak.
Handsfree
Handsfree lets you talk to your caller without holding the handset. It
also enables you to engage others in the room in the conversation.
Make a handsfree call
1. Press twice. Dial the number. Your call can be heard over the
handset’s loudspeaker.
2. To switch back to the handset at any time, press again.
3. Press to end the call.
16
Adjust earpiece/handsfree volume
1. During a handsfree call, press or to select volume 1-5.
Answer a call in handsfree
When the phone rings:
1. Press twice. The call comes through the handset loudspeaker.
If you want to switch the call to the earpiece, press
.
Earpiece volume
During a call:
Press or or to increase or decrease the volume.
Redial a number from the Dialled Calls list
You can redial up to 10 of the last numbers called. If you have stored a
name in the Phonebook to go with the number, the name will be displayed
instead, see ‘Phonebook’, on page 21.
1. Press to enter the Dialled Calls list. The last phone number dialled
will be shown in the display. Scroll or until the number you
want to redial is displayed.
2. Press to redial the number.
Redial a number from the Calls list
You can redial up to 40 of the last numbers received/missed. If you have
stored a name in the Phonebook to go with the number, the name will be
displayed instead, see Phonebook, on page 21.
1. Press to enter the Calls list. The last phone number received/missed
will be shown in the display. Scroll or until the number you
want to call is displayed.
2. Press to redial the number.
When the telephone
number has been
stored with a name
in the Phonebook,
the name that has
been entered will
appear in the Callers
list instead of the
phone number.
If you enter a
character or digit
incorrectly, press
the button to
delete it.
Caller information
not available
For some incoming
calls, the telephone
number of the caller
is not available
and so cannot
be displayed. In
this case your
Telstra 2400/2400a
provides you with
some explanatory
information.
Unavail
The number is
unavailable. May
indicate that the call
is from overseas or
from a caller whose
carrier does not
participate in Calling
Number Display.
Private
The caller has
withheld (blocked)
their number or the
call is from a Silent
Line or unlisted
number.
Using the phone
17
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