Telstra 13500, 13550 User Manual
TELSTRA 13500/13550 DECT6.0
CORDLESS PHONE
USER GUIDE
This telephone has been designed for ease of use.
Please read the instructions and keep it handy for future reference.
If you have any problems with your phone, refer to the Help section of this User
Guide.
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INTRODUCTION
To your Telstra 13500 DECT6.0 Cordless Phone/ Telstra 13550 DECT6.0 Cordless
Phone with Answering Machine
Phonebook –The home phonebook stores up to 100 entries.
Telstra’s Calling Number Display* lets you see who’s calling. Your phone stores
details of the last 10 callers in the Call List.
Answering machine, with up to 28 minutes digital recording time and helpful
voice prompts (for Telstra 13550 only).
* IMPORTANT
You need to subscribe to Telstra’s Calling Number Display service to be able to see
the caller’s number or name when called, or in the Calls List. See page 52 for more
details.
IMPORTANT
This product features Power Fail Back-up. During a mains power interruption, you
can supply the power stored in the handset battery to the base unit, so you can
make calls-see page 38 for further details.
This User Guide provides you with all the information you need to get the most
from your phone. Before you make your rst call, you will need to set up your
phone. Follow the simple instructions on the next few pages.
NEED HELP?
PLEASE LOOK IN THE HELP SECTION AT THE END OF THE USER GUIDE IF YOU
EXPERIENCE ANY OPERATIONAL DIFFICULTIES WITH YOUR TELSTRA PRODUCT, OR
PLEASE CONTACT THE TECHELP INFORMATION LINE 1300 369 193 OR CONTACT US
BY EMAIL AT: tcpsupport_au@vtech.com
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GOT EVERYTHING?
The package contains the following items:
Telstra 13500/13550 handset
Telstra 13500 base unit /13550 answering machine unit
Telephone power adaptor
Telephone line cord
Battery compartment cover
NiMH rechargeable battery
Wall mount bracket
1 User guide
If you have purchased Telstra 13500/13550 with additional handset, you will also
have the following items:
Telstra 13500/13550 handset
Telstra 13500/13550 charger unit
AC power adapter
NiMH rechargeable battery
Battery compartment cover
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IN THIS GUIDE
Important safety instructions 9
Getting started 11
Location 11
Setting up 12
Installation options 15
Battery low warning 19
Battery performance 19
Date and time 20
Getting to know your phone 21
Handset buttons 21
Telephone base buttons (Telstra 13550 version) 23
Telephone base buttons (Telstra 13500 version) 25
Navigating the menus 26
Handset menu layout 26
Keystroke table 27
Bluetooth 28
Introducing Bluetooth 28
Important information 28
Bluetooth setup 29
Add a mobile phone 29
Replace a paired mobile phone 30
Delete a paired mobile phone 31
Connect the paired mobile phone 31
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Using the phone 32
Make, answer or end a home call 32
Answer or end a mobile call 32
Speakerphone 32
Volume control 33
Mute 33
Temporary ringer silencing 33
Silence handset ringer 33
Redial 34
Chain dialing 34
Find handset 35
Transfer a call 36
Join a call in progress 36
Intercom 37
Answer an incoming call during an intercom call 38
Power fail back-up 38
Phonebook 41
Add a phonebook entry 41
Review phonebook entries 41
Alphabetical search 42
Edit a phonebook entry 42
Delete a phonebook entry 42
Delete all phonebook entries 43
Handset settings 44
Using the menu 44
Set date and time 44
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Alarm settings 45
Ringer volume 46
Ringer melody 46
Key tone 47
Low battery tone 47
No coverage tone 48
Auto answer 48
Rename handset 49
Select base 49
Base settings 50
Ringer volume (for Telstra 13550 only) 50
Ringer melody (for Telstra 13550 only) 50
Flash time 51
Change system PIN code 51
Telstra Network Services* 52
Calling number display 52
Call list display screen message 53
Missed call indicator 53
Review the call list 53
Dial from the call list 54
Save a call list entry to the phonebook 54
Delete an entry in the call list 54
Delete the entire call list 55
To set the category of the call list 55
Flashing message indicator (FMI) 56
Telstra home messages 101® or messageBank
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Call waiting 57
3-Way Chat 57
Answering machine (For Telstra 13550 only) 58
Answer on/off 58
Message playback 59
Delete all messages 60
Announcement 60
Record your own announcement 60
Play the announcement 61
Record, play or delete memos 61
Number of rings 61
Remote access code 62
Recording time 63
Answering machine and voicemail 63
Call screening 64
Call intercept 65
Message window displays 66
Remote access 66
Help 68
General information 77
Replacing the handset batteries 77
Safety 77
Cleaning 78
Environmental 78
How many telephones can you have? 79
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Customer service & Product warranty 80
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IMPORTANT SAfETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of re, electric shock and injury, including the following:
Read and understand all the instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near water (for example, near a bath tub, kitchen sink,
swimming pool) or in humid areas.
Do not overload wall outlets and extension cords as this can result in the risk of
re or electric shock.
Unplug this product from the wall outlet and contact TecHelp on 1300 369 193
under the following conditions:
When the power supply cord or plug is damaged or frayed.
If the product does not operate normally by following the operating
instructions.
If the product has been dropped and the outer casing has been damaged.
If the product exhibits a distinct change in performance.
Avoid using a telephone during an electrical storm. There may be a remote risk of
electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Use only the supplied NiMH (Nickel Metal Hydride) batteries. The operation
periods for the handsets are only applicable with the default battery capacity.
The use of other battery types or non rechargeable batteries/primary mobile
batteries can be dangerous. These may cause interference and/or unit damage.
Telstra will not be held liable for damage arising from such noncompliance.
Use only the AC power adaptors supplied with this product. Please contact
TecHelp on 1300 369 193 for replacement adaptors.
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Please ensure that the batteries are inserted according to the correct polarity
as indicated on the re-chargeable batteries and the internal markings inside the
handset battery compartment.
Do not immerse the batteries in water, and do not place them in a re.
Telephone receivers produce magnetic elds that can attract small metallic
objects such as pins or staples. To avoid injury, do not place the handset where
such objects can be picked up.
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LOCATION
Place your Telstra 13500/13550 within 2 metres of the mains power socket and
telephone socket so that the cables will reach.
Make sure it is at least 1 metre away from other electrical appliances to avoid
interference. Your Telstra 13500/13550 works by sending radio signals between the
base and handset. The strength of the signal depends on where you locate the base.
Putting it as high as possible ensures the best signal.
The maximum range between the base station and the handset is approximately 300
meters.
GETTING STARTED
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SETTING UP
Telephone base installation
Plug the mains power adapter cable into the base station, plug the other end of
the mains power adapter into a mains power wall socket.
Insert one end of the telephone line cord into the base station and the other end
of the telephone line cord into a telephone wall jack. If you have DSL high speed
internet service, a DSL lter (not included) is required.
CAUTION:
If you subscribe to telephone service from a cable company or a VoIP service provider, plug
the telephone line cord into the modem/router/terminal adapter provided by your cable/
VoIP service provider. Contact your cable/VoIP service provider if you have any difculties in
installation.
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Telephone line cord
If you have DSL highspeed Internet service, a
DSL lter (not included) is
required.
Telephone base
power adapter
Mains power
wall socket
Telephone line jack
Power cord jack
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Handset batteries installation
Slide open the battery compartment cover to t the NiMH battery into the
handset. Plug the battery connector securely into the socket, matching the
orientation of the engraved label.
Place the supplied rechargeable battery with the label THIS SIDE UP facing up
and the wires inside the battery compartment.
Slide the battery compartment cover towards the center of the handset until it
clicks into place.
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THIS SIDE UP / CE CÔTÉ VERS LE HAUT
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Additional handset charger installation
Plug the power cable into the charger base.
Plug the other end into a mains power wall socket.
Place the handset in the handset charger to charge.
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Note: Ensure power cord is fed through slot on base so unit sits ush with the
desk.
Mains power
wall socket
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INSTALLATION OPTIONS
Your telephone base is ready for tabletop use. If you want to mount your telephone
on a wall, follow the steps below to connect the telephone base with a standard
dual-stud telephone wall mounting plate. You may need a professional to install the
wall mounting plate.
Tabletop to wall mount installation
To install the telephone base in the wall mount position, make sure you rst unplug
the power adapter cord and telephone line cord from the telephone base and wall
outlets.
Remove the telephone line cord from the telephone wall jack, and the telephone
base power adapter from the electrical outlet.
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Position the telephone base against the wall mount bracket with the extended
tabs marked B on top. Insert the extended tabs on the wall mount bracket into
the slots marked B on the back of the telephone base. Push the telephone base
down until it clicks securely.
Align the holes on the bracket with the standard wall plate and slide the
bracket down until it locks securely.
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Plug the telephone line cord into the telephone wall jack. Plug the power cord
into an electrical outlet not controlled by a wall switch. Bundle the telephone
line cord and power adapter cord neatly with twist ties.
Wall mount to tabletop installation
To change the telephone base from the wall mount position to tabletop position,
follow the steps below.
Unplug the telephone line cord (or DSL lter) from the wall. Unplug the power
adaptor from the mains socket. Push the wall mount bracket up to remove it
from the wall.
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Untie the telephone line cord and power adaptor cord. Push the wall mount
bracket to detach it from the telephone base.
Plug the other end of the telephone line cord into the telephone wall jack (or DSL
lter). Plug the large end of the power adaptor into a mains power wall socket.
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Telephone line cord
If you have DSL highspeed Internet service, a
DSL lter (not included) is
required.
Telephone base
power adapter
Mains power
wall socket
Telephone
wall jack
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IMPORTANT
Check for a dial tone by pressing . If you hear a dial tone, the installation is
successful.
WARNING
Do not place your Telstra 13500/13550 in the bathroom or other humid areas.
IMPORTANT
The base station must be plugged into the mains power socket at all times. Do not
connect the telephone line until the handset is fully charged. Only use the power
adaptor, telephone cables and NiMH batteries supplied with the product.
BATTERY LOw wARNING
If the icon ashes in the handset display you will need to recharge the handset
before you can use it again.
During charging, the icon will appear to be lling in the display.
BATTERY PERfORMANCE
In ideal conditions, the fully charged battery should give up to 12 hours talk time, or
160 hours standby time, on a single charge. Note that a new battery will not reach
full capacity until it has been in normal use for several days.
To keep the batteries in the best condition, leave the handset off the base for a few
hours at a time. Running the battery right down at least once a week will help it last
as long as possible. The charge capacity of the rechargeable battery will reduce with
time as it wears out, giving the handset less talk / standby time.
Eventually it will need to be replaced. A replacement battery can be obtained by
contacting TecHelp on 1300 369 193 or from your local electrical retailer.
After charging your handset for the rst time, subsequent charging time is about 6–8
hours a day. The battery and handset may become warm during charging, however,
this is normal.
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USING YOUR TELSTRA 13500/13550 PHONE ON A BROADBAND ADSL
LINE?
If this product is to be used on a broadband ADSL line, then you must ensure that it
is connected via an ADSL lter. Using this product on a Broadband line without an
ADSL lter may cause problems with this product and your Broadband service.
DATE AND TIME
If you have subscribed to Telstra’s Calling Number Display service, the date and time
are set automatically with each incoming call.
If you have not subscribed to Telstra’s Calling Number Display Service you can set
the date and time manually.
Set the date and time manually
Press MENU when the handset is not in use.
Press or to scroll to HS SETTINGS.
Press SELECT and or to scroll to DATE & TIME.
Press SELECT and or to scroll to SET TIME.
Press SELECT and use the dialing keys to enter the hour and minute.
Press SELECT and or to select AM or PM.
Press SELECT to set the year. Use the dialing keys to enter the year.
Press SELECT to the month and day. Use the dialing keys to enter the month and
day.
Press SELECT to save the settings. You hear a conrmation tone.
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HANDSET BUTTONS
CHARGE light
On when the handset is charging in the telephone base or charger..
REDIAL/RECALL
Press to review the last 5 numbers dialed.
/ VOLUME
Press to review the phonebook when the phone is not in use.
Press to increase the listening volume during a call or message playback.
Press to scroll up while in a menu, or reviewing the phonebook, call list or
redial list.
Press to move the cursor to the left while entering numbers or names in the
phonebook.
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GETTING TO kNOw YOUR PHONE
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MENU/SELECT
Press to show the menu.
Press to choose an item, or save an entry or setting while in a menu.
Press to hang up during a call.
Press to silence the ringer temporarily while the handset is ringing.
Press to return to the previous menu.
/VOLUME
Press to review the call list when the phone is not in use.
Press to decrease the listening volume during a call or message playback.
Press to scroll down while in a menu, or reviewing the phonebook, call list or
redial list.
Press to move the cursor to the right while entering numbers or names in the
phonebook.
Press to make or answer a call.
ALPHANUMERIC KEYPAD / *(star) / #(hash)
Press to enter numbers or characters.
Press and hold to access Telstra Home Message 101® or MessageBank®.
Press and hold to turn the ringer on or off.
Press and hold to lock the keypad.
Press and hold during a call to answer call waiting.
Press and hold to start a 3-way-chat.
Press to answer a mobile call.
Press to redial a mobile call.
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Press to make or answer a call using the handset speakerphone.
Press to switch between the handset speakerphone and the handset earpiece
during a call.
MUTE/DELETE
Press to mute the microphone while on a call.
Press to delete digits or characters while using the dialing keys.
Press to make an internal call.
TELEPHONE BASE BUTTONS (TELSTRA 13550 VERSION)
X/DELETE
Press to delete the playing message.
When the phone is not in use, press and hold to delete all previously reviewed
messages.
Message window
Shows the number of messages, and other information of the answering system
or telephone base.
/PLAY/STOP
Press to play messages.
Press to stop message playback.
/SKIP
Press to skip to the next message.
/REPEAT
Press to repeat the playing message.
Press twice to play the previous message.
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IN USE light
Flashes when there is an incoming call.
Flashes when handsets are being deregistered.
On when a handset is in use.
On when the answering system is answering a call.
On when a handset is being registered.
ANS ON/OFF
Press to turn the answering system on or off .
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VOL+ and VOL-
Press to adjust the volume of message playback.
Press to adjust the telephone base speaker volume when the phone is not in
use.
Press to adjust the telephone base ringer volume when the phone is ringing.
PAGE
Press to page all system handsets.
TELEPHONE BASE BUTTONS (TELSTRA 13500 VERSION)
IN USE LIGHT
Flashes when there is an incoming call.
Flashes when handsets are being deregistered.
On when a handset is in use.
On when a handset is being registered.
PAGE
Press to page all system handsets.
CHARGING CRADLE
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