Telstra 13350 User Manual
TELSTRA 13350 DECT6.0
CORDLESS TELEPHONE WITH
ANSWERING MACHINE
USER GUIDE
This telephone has been designed for ease of use.
Please read the instructions and keep it handy for future reference.
If you have any problems with your phone, refer to the Help section of this
User Guide.
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INTRODUCTION
To your Telstra 13350 DECT6.0 Cordless Telephone with Answering Machine
Phonebook –The home phonebook stores up to 100 entries.
Telstra’s Calling Number Display* lets you see who’s calling. Your phone
stores details of the last 20 callers in the Call List.
Answering machine, with up to 30 minutes digital recording time and
helpful voice prompts.
By saying certain voice commands to the pendant, you can hear information
such as the date or time, or call photo speed dial numbers, or even review
call list, messages or reminders.
* IMPORTANT
You need to subscribe to Telstra’s Calling Number Display service to be able
to see the caller’s number or name when called, or in the Calls List. See page
52 for more details.
IMPORTANT
This product features Power Fail Back-up. During a mains power
interruption, you can supply the power stored in the handset battery to the
base unit, so you can make calls-see page 40 for further details.
This User Guide provides you with all the information you need to get the
most from your phone. Before you make your rst call, you will need to set up
your phone. Follow the simple instructions on the next few pages.
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NEED HELP?
PLEASE LOOK IN THE HELP SECTION AT THE END OF THE USER GUIDE IF
YOU EXPERIENCE ANY OPERATIONAL DIFFICULTIES WITH YOUR TELSTRA
PRODUCT, OR PLEASE CONTACT THE TECHELP INFORMATION LINE
1300 369 193 OR CONTACT US BY EMAIL AT: tcpsupport_au@vtech.com
GOT EVERYTHING?
The package contains the following items:
Telstra 13350 handset
Telstra 13350 answering machine unit
AC power adaptor
Telephone line cord
Battery compartment cover
NiMH rechargeable battery
1 User guide
If you have purchased Telstra 13350 with additional handset, you will also have
the following items:
Telstra 13350 handset
Telstra 13350 charger unit
AC power adapter
NiMH rechargeable battery
If you have purchased Telstra 13350 with pendant, you will also have the
following items:
Telstra 13350 Pendant
Telstra 13350 Pendant charger with power adaptor
Pendant belt clip
Pendant lanyard
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IN THIS GUIDE
Important safety instructions 9
Getting started 11
Location 11
Setting up 12
Installation options 17
Battery low warning 21
Battery performance 21
Date and time 22
Getting to know your phone 23
Handset buttons 23
Telephone base buttons 26
Pendant overview (only for model with pendant) 28
Handset display 30
Navigating the menus 31
Handset menu layout 31
Keystroke table 33
Using the phone 34
Make, answer or end a call 34
Speakerphone 34
Audio Assist
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Equalizer 35
Volume control 35
Mute 36
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Temporary ringer silencing 36
Redial 36
Chain dialing 37
Transfer a call 37
PAGE handset 38
Join a call in progress 38
Intercom 39
Power fail back-up 40
Phonebook 42
Add a phonebook entry 42
Review phonebook entries 42
Alphabetical search 42
Edit a phonebook entry 43
Delete a phonebook entry 43
Speed dial for pendant (only for model with pendant) 44
Store a speed dial entry 44
Edit a speed dial entry 44
Dial a speed dial number 44
Reminder 45
About the reminder 45
Add a reminder 45
Review reminders 46
Delete reminders 46
Add and review reminders remotely 46
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Phone settings 47
Using the menu 47
Ringer volume 47
Ringer tone 47
Set date and time 48
Calling number display voice announce
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Talking digit 49
Clear voicemail indicators 49
Rename handset 49
Key tone 50
Use calling number display to automatically set date and time 50
Quiet mode 50
Happy message (only for model with pendant) 51
Voice command (only for model with pendant) 51
Telstra Network Services* 52
Calling number display 52
Memory match 53
Call list display screen message 53
Missed call indicator 54
Review the call list 54
Save a call list entry to the phonebook 54
Flashing message indicator (FMI) 55
Telstra home messages 101® or messageBank
®
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Call waiting 56
3-Way Chat 56
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Answering machine 57
Announcement 57
Record your own announcement 57
Answer on/off 57
Call screening 58
Number of rings 58
Remote access code 59
Message alert tone 59
Message recording time 59
Answering machine and voicemail 60
Message capacity 61
Call screening 61
Call intercept 62
Temporarily turn off the message alert tone 62
Message playback 62
Delete all old messages 63
Record, play and delete memos 64
Remote access 64
Pendant (only for model with pendant) 66
Voice command 66
About voice command 66
Use voice command 66
Common commands 66
Reminders 67
Answering machine messages 67
Call list 68
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Help 69
General information 79
Replacing the handset batteries 79
Safety 79
Cleaning 80
Environmental 80
How many telephones can you have? 81
Customer service & Product warranty 82
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IMPORTANT SAfETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of re, electric shock and injury, including the
following:
Read and understand all the instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near water (for example, near a bath tub, kitchen
sink, swimming pool) or in humid areas.
Do not overload wall outlets and extension cords as this can result in the
risk of re or electric shock.
Unplug this product from the wall outlet and contact TecHelp on
1300 369 193 under the following conditions:
When the power supply cord or plug is damaged or frayed.
If the product does not operate normally by following the operating
instructions.
If the product has been dropped and the outer casing has been
damaged.
If the product exhibits a distinct change in performance.
Avoid using a telephone during an electrical storm. There may be a remote
risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Use only the supplied NiMH (Nickel Metal Hydride) batteries. The operation
periods for the handsets are only applicable with the default battery
capacity.
The use of other battery types or non rechargeable batteries/primary
mobile batteries can be dangerous. These may cause interference and/or
unit damage. Telstra will not be held liable for damage arising from such
noncompliance.
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Use only the AC power adaptors supplied with this product. Please contact
TecHelp on 1300 369 193 for replacement adaptors.
Please ensure that the batteries are inserted according to the correct
polarity as indicated on the re-chargeable batteries and the internal
markings inside the handset battery compartment.
Do not immerse the batteries in water, and do not place them in a re.
Telephone receivers produce magnetic elds that can attract small metallic
objects such as pins or staples. To avoid injury, do not place the handset
where such objects can be picked up.
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LOCATION
Place your Telstra 13350 within 2 metres of the mains power socket and
telephone socket so that the cables will reach.
Make sure it is at least 1 metre away from other electrical appliances to avoid
interference. Your Telstra 13350 works by sending radio signals between the
base and handset/pendant. The strength of the signal depends on where you
locate the base. Putting it as high as possible ensures the best signal.
The maximum range between the base station and the handset is
approximately 300 meters.
GETTING STARTED
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SETTING UP
Telephone base installation
Plug the mains power adapter cable into the base station, plug the other
end of the mains power adapter into a mains power wall socket.
Insert one end of the telephone line cord into the base station and the other
end of the telephone line cord into a telephone wall jack. If you have DSL
high speed internet service, a DSL lter (not included) is required.
CAUTION:
If you subscribe to telephone service from a cable company or a VoIP service provider,
plug the telephone line cord into the modem/router/terminal adapter provided by your
cable/VoIP service provider. Contact your cable/VoIP service provider if you have any
difculties in installation.
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Telephone line cord
If you have DSL high-speed
Internet service, a DSL lter (not
included) is required.
Telephone base
power adapter
Mains power
wall socket
Telephone line jack
Power cord jack
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Handset batteries installation
Slide open the battery compartment cover to t the NiMH battery into the
handset. Plug the battery connector securely into the socket.
Place the supplied rechargeable battery with the label THIS SIDE UP facing
up and the wires inside the battery compartment.
Slide the battery compartment cover towards the center of the handset
until it clicks into place.
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Additional handset charger installation
Plug the power cable into the charger base.
Plug the other end into a mains power wall socket.
Place the handset in the handset charger to charge.
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Note: Ensure power cord is fed through slot on base so unit sits ush with
the desk.
Mains power
wall socket
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Pendant charger installation (only for model with pendant)
Plug the pendant charger power adapter cable into the charger base, then
route the cable through the slot. Plug the other end into a mains power wall
socket.
Switch ON the pendant.
Place the pendant in the pendant charger to charge.
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Pendant charger
power adapter
Mains power wall
socket
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Pendant attachment
Pendant lanyard:
Pinch the end of the loop string into the slot on the top of the pendant.
Insert the long end of the lanyard into the loop string.
Fasten the loop string.
Pendant belt clip:
Put the pendant into the belt clip until it clicks in place.
When you use the pendant belt clip, remove the pendant lanyard if it is attached
to the pendant.
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Press down on the push
button slider to adjust the
length of the lanyard for
comfortable wearing.
Necklace
Press down the tabs on
both sides of the lanyard
clip to remove the
necklace of the lanyard.
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INSTALLATION OPTIONS
Your telephone base is ready for tabletop use. If you want to mount your
telephone on a wall, follow the steps below to connect the telephone base
with a standard dual-stud telephone wall mounting plate. You may need a
professional to install the wall mounting plate.
Tabletop to wall mount installation
To install the telephone base in the wall mount position, make sure you rst
unplug the power adapter cord and telephone line cord from the telephone
base and wall outlets.
With the upper tabs (marked B) on top, align the holes of the wall mount
bracket with the studs on the standard wall mounting plate and slide the
bracket down until it locks securely.
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Hold the cords to the side of the telephone base. Align the upper slots on
the back of the telephone base just above the upper tabs 1 of the wall
mount bracket. Make sure the lower slots of the telephone base are aligned
above the lower tabs 2 of the wall mount bracket. Push the telephone
base down until it clicks securely place.
Plug the other end of the telephone line cord into the telephone wall jack (
or DSL lter). Plug the large end of the power adaptor into a mains power
wall socket.
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Telephone base
power adapter
Mains power
wall socket
Telephone line cord
Telephone
wall jack
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Bundle the telephone line cord and power adaptor cord neatly with twist
ties. Place the bundled cords into the space behind the telephone base.
Wall mount to tabletop installation
To change the telephone base from the wall mount position to tabletop
position, follow the steps below.
Unplug the telephone line cord (or DSL lter) from the wall. Unplug the
power adaptor from the mains socket. Push the wall mount bracket up to
remove it from the wall.
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Untie the telephone line cord and power adaptor cord. Push the wall mount
bracket to detach it from the telephone base.
Plug the other end of the telephone line cord into the telephone wall jack (or
DSL lter). Plug the large end of the power adaptor into a mains power wall
socket.
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Telephone line cord
If you have DSL high-speed
Internet service, a DSL lter (not
included) is required.
Telephone base
power adapter
Mains power
wall socket
Telephone
wall jack
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IMPORTANT
Check for a dial tone by pressing . If you hear a dial tone, the installation
is successful.
WARNING
Do not place your Telstra 13350 in the bathroom or other humid areas.
IMPORTANT
The base station must be plugged into the mains power socket at all times.
Do not connect the telephone line until the handset is fully charged. Only use
the power adaptor, telephone cables and NiMH batteries supplied with the
product.
BATTERY LOW WARNING
If the icon ashes in the handset display you will need to recharge the
handset before you can use it again.
During charging, the icon will appear to be lling in the display.
BATTERY PERfORMANCE
In ideal conditions, the fully charged battery should give up to 12 hours talk
time, or 160 hours standby time, on a single charge. Note that a new battery
will not reach full capacity until it has been in normal use for several days.
To keep the batteries in the best condition, leave the handset off the base for
a few hours at a time. Running the battery right down at least once a week will
help it last as long as possible. The charge capacity of the rechargeable battery
will reduce with time as it wears out, giving the handset less talk / standby time.
Eventually it will need to be replaced. A replacement battery can be obtained by
contacting TecHelp on 1300 369 193 or from your local electrical retailer.
After charging your handset for the rst time, subsequent charging time is
about 6–8 hours a day. The battery and handset may become warm during
charging, however, this is normal.
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USING YOUR TELSTRA 13350 PHONE ON A BROADBAND ADSL
LINE?
If this product is to be used on a broadband ADSL line, then you must ensure
that it is connected via an ADSL lter. Using this product on a Broadband
line without an ADSL lter may cause problems with this product and your
Broadband service.
DATE AND TIME
If you have subscribed to Telstra’s Calling Number Display service, the date and
time are set automatically with each incoming call.
The date and time is recorded with each answering machine message you
receive. If you have not subscribed to Telstra’s Calling Number Display Service
you can set the date and time manually.
Set the date and time manually
Press when idle.
Press or to scroll to Set date/time, then press .
Enter the month, date and year, then press .
Enter the hour and minute, then press or to select AM or PM.
Press .
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HANDSET BUTTONS
INCOMING CALL LIGHT
Flashes when there is an incoming call/ the base is paging the handset.
CHARGE LIGHT
On when the handset is charging.
DIR/UP
Press to review the phonebook when in idle.
Press to scroll up while in menus or lists.
Press to move the cursor to the right while entering names or numbers.
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GETTING TO kNOW YOUR PHONE
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MENU/SELECT
Press to show the menu.
Press to select an item or save an entry/setting while in a menu.
TALK OFF/CANCEL
Press to hang up during a call.
Press to cancel an operation, or back up to the previous menu while in a
menu.
Press and hold to return to idle mode while in a menu.
Press to silence the handset ringer temporarily while the phone is
ringing.
Press and hold to erase the missed call indicator when idle.
CID/DOWN
Press to review the call list log when idle.
Press to scroll down while in menus or lists.
Press to move the cursor to the left while entering names or numbers.
TALK/RECALL
Press to make or answer a call.
Press to access Network Features during a call.
REDIAL/PAUSE
Press repeatedly to view the last 10 numbers dialed.
Press and hold to insert a dialing pause while dialing or entering
numbers.
ALPHANUMERIC KEYPAD/ *(star) /#(hash)
Press to enter numbers or characters/*/#.
Press any key to answer an incoming call.
key in idle mode: Press and hold to access Telstra Home Message
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or MessageBank®.
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Press to switch between upper case and lower case while entering
characters.
Press repeatedly to display other dialing options when reviewing a call
list entry.
Press and hold to set and turn on the quiet mode, or turn it off.
Press and hold during a call to answer call waiting.
Press and hold to start a 3-Way-Chat.
AUDIO ASSIST
Press to enhance the clarity and loudness of the caller’s voice during a
call.
MUTE/DELETE
Press to mute the microphone during a call.
Press to silence the handset ringer temporarily while the phone is
ringing.
Press to delete an individual entry while reviewing the redial list/
phonebook/call list/reminder.
Press to delete a character or digit while entering names or numbers.
Press to delete the playing message/announcement/reminder.
SPEAKER/
Press to make or answer a call using the speakerphone.
Press to switch between the handset speakerphone and the handset
earpiece during a call.
VOL+/VOL-
Press to adjust the listening volume during a call or message playback.
Press to adjust the handset ringer volume while idle.
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TELEPHONE BASE BUTTONS
INCOMING CALL LIGHT
Flashes when there is an incoming call.
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ANS ON/OFF
Turn the built-in answering machine on or off.
On when the answering machine is turned on.
DELETE/X
Press to delete the playing message/announcement/reminder..
AUDIO ASSIST
Enhance the clarity and loudness of the caller’s voice during message
playback and during a call.
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