This publication refers to Telrad Integrated Multi Appli cation Generator (ImaGEN), Release 7.0, connected
to Telrad DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 exchan
1999.
Jul
Telrad reserves the ri
es, Release SB7/DB7/LB7, as of
ht to modify the equipment and
software described herein without pri o r notice. However, chan
described herein do not necessaril
enerator that incorporates an electronic voice mail system, providing you with
an easy, fast and dependable way to communicate with
people inside and outside your organization.
•For outside callers dialing in to your organization,
IMAGEN
plays a reco rded announc ement that offers
assistance in reaching the person wi th whom the y want
to speak, and provides options for proceeding if that
person is subsequen tl y unava ila ble.
•For you, as an
IMAGEN
features provides you with the flexibility you
IMAGEN
subscriber, the wide variety of
need in managing your communicat ions requirements,
such as handling incoming calls, and leaving and
receiving messages. This manual provides you with an
explanation of these features, together with step-bystep instructions for operating the
Avanti 3025 telephone set1
IMAGEN
functions.
BASIC CONCEPTS
g
WHAT IS A MAILBOX?
Every internal
IMAGEN
user is assi
ned a mailbo x for the ir
own personal use. This is where the recorded messages
you receive are stored.
Each mail box has a unique number (up to six digits). Your
mailbox number is usually the same as your extension
number.
Once the system administrator has assigned a mailbox to
you, you personalize it by:
•obtaining a unique password from the system adminis-
trator (which you can change or cancel);
•recording your name in your mailbox;
•recording the personal greetings that you want your
callers to hear when you are unavailable.
SOFTKEYS
The sixteen keys located on the left, right and bene ath your
display screen are called softkeys. The name of each softkey appears on the display screen next to it. This name
changes, depending on the particular function you are performing.
When performing most functions you have two choices.
You can either press a softkey, or dial the corresponding
number on the dialpad, in order to perform the same function. In many cases you also have a third choice - to press
the corresponding icon, which appears on the bottom row
of the display.
2Avanti 3025 telephone set
For example, when recording a message you can add
g
g
g
g
g
g
additional recording time by:
•pressin
•dialin
•pressin
the
[4]
the add time icon .
{ADD TIME}
softkey, or
on the dialpad, or
For some functions there is no softkey or icon, but only a
number on the dialpad.
For your conveni ence both the softkey (if ava ilable) and th e
digit for performing a certain function appear in the menus
in this manual.
ICONS
Icons for activating IMAGEN features appear on the bottom line of the display. In most cases a regular text softkey
also appears for activating the same function.
The following table expl ains t he mea ning of each icon. See
your telephone set User guide for an explanation of other
icons not specific to IMAGEN.
IconMeaning
or
Return to the previous menu.
Repeat this menu/Help.
Delete the message.
Rewind the message.
Pause.
Fast forward the message.
Add time. Used to:
Add time to a messa
Add recording time for a conversation you are
recordin
Activate messa
, or
e monitoring.
e you are recording,
Avanti 3025 telephone set3
g
g
g
g
g
ging
IconMeaning
End of message/End of record. Press to indicate
you have finished recording a message or a
conversation.
Playback. Play a message.
Save the message.
Record. Used to:
Leave a messa
Record a
reeting or your name,
Modify a previously recorded messa
e,
e, or
Record a conversation.
Undelete. Restore a message you have deleted.
Visual list/Distribution list. Used to:
Display a list of your messa
Display a list of ma ilboxes belon
es, or
to your
personal distribution list.
Show details of a current ly displ ay ed entry.
MENUS
A menu is a li st of options. For example, up on enterin
the
system at your extension, you receive the IMAGEN MAIN
Menu:
To leave a message
To enter a mailbox
To enter your mailbox
To request extens ion numbe r assistan ce
To exit from IMAGEN
{LEAVE MSG}
{ENTER MBOX}
{YOUR MBOX}
{EXT ASSIST}
[2]
[#]
[#][#]
[9]
[*]
In some menus you both see and hear the list of options.
You see the softkey names displayed on your screen and
at the same time you hear a recorded announcement,
informing you of the dialpad digits that also perform these
functions. In the above menu, for example, there is no dif-
4Avanti 3025 telephone set
ference between pressing the
{LEAVE MSG}
softkey and
dialing
[2]
on the dialpad.
There are other menus that you only hear -- they may have
no display , or only a partial display. In still other menus you
see a full display, but hear only some of the options.
You make a selection from a menu by pressing the appropriate key. You may then receive another, different list of
options, depending upon your selection.
You do not have to listen to the entire recorded menu
before making your selection.
Your system may have been programmed wi th menus that
are slightly dif ferent f rom the on es in this manual . See your
system administrator for more information.
NOTE
After the menu recording is finished, you have 5
seconds in which to make a selection from the
menu. If you do not make a selection within 5 seconds, the previo us menu appea rs and/or is played.
If again you do not make a choice within 5 seconds, you exit IMAGEN.
YOUR PASSWORD
Your mailbox has a unique passwo rd, to make sure that no
one but you has access to the messages you receive. You
receive your password (of up to 12 digits) from the system
administrator.
TYPOGRAPHIC CONVENTIONS
In this guide the names of softkeys appear in italic bold
type and wi thin braces, as in
{ACTIVATE}
, whereas the
names of fixed buttons and dialpad buttons appear in bold
type and wi thin brackets, as in
of menus are in all capital letters, as in MAILBOX Menu.
Avanti 3025 telephone set5
[SPKR]
or
[2]
. The names
GENERAL FUNCTION KEYS
g
g
g
There are some keys whose functions are fixed:
Dial
[0]
or Press
To repeat the current menu
or
To dial for operator assistance --
[
Press
]
, , or
*
or
Press
only
To return to the previous menu
or
To exit
for outside calls
IMAGEN
from the MAIN
Menu
WHAT CAN YOU DO WITH IMAGEN
IMAGEN
enables you to perform the followin
functions:
•receive messages;
•view your message listing on screen
•leave messages for other subscribers;
•leave messages for a group of subscribers;
•record your telephone conversations;
•screen incoming calls;
•store messages intended for future delivery;
•have a message time tag (date and time that a mes-
sage was sent) attached to incoming messages;
•attach an annotation to a message you are redirecting;
•receive confirmation when a message you have sent is
heard by the receiving party;
•ta
messages as urgent and/or private;
•forward calls and/or messages to another destination;
•index old messages for future retrieval;
•copy or transfer messages you have received to other
mailboxes;
•pro
ram Automated attendant service for your mailbox.
6Avanti 3025 telephone set
ACCESSING IMAGEN
The
external callers dialing in to the
IMAGEN
External Main Menu (below) is played to
IMAGEN
system. You can
access this menu from outside the system by dialing the
IMAGEN
telephone numb er, given to you by the system
administrator.
You hear the following options:
To call an extension
To leave a message
To dial by name
To conduct an interview
To use single digit dialing
To ask for extension assistance
To ask for operator assistance
To disconnect
Dial
Dial
[2]
[1]
and the
and the
Dial
extension no.
mailbox number
[3]
Dial
[4]
Dial
[5], [6], [7]
[8]
or
[9]
Dial
[0]
Dial
Dial [*]
If you are calling from inside the system, simply dial the
IMAGEN
access code, given to you by the system admin-
istrator.
If you use a non-tone dial telephone to dial in to
IMAGEN
, the call is handled according to system
programming. Generally, the call is forwarded
directly to operator assistance. Refer to your system administrator for details.
Avanti 3025 telephone set7
NOTE
If a caller from outside the system dials a n extension that is
busy or doesn't answer,
IMAGEN
responds with the follow-
ing options:
To wait for the extension
To leave a message
To reach the operator
To return to the previous menu
Dial [1]
Dial [2]
Dial [0]
Dial [*]
Your system may be programmed differently, and you may
not have the option of w aiting for the extensi on, or you may
be prompted to leave a message immediately.
You can choose from a variet y of alternative programmabl e
Automated Attendant service approaches, as described in
detail in PROGRAMMING AUTOMATED ATTENDANT
SERVICE FOR YOUR MAILBOX, under ADVANCED
IMAGEN SUBSCRIBER FEATURES, below.
8Avanti 3025 telephone set
GETTING STARTED
g
WITH YOUR MAILBOX
ENTERING YOUR MAILBOX
You
enerally enter your mai lbox from your own ext ension,
using the IMAGEN access code that the system administrator has defined. However, you can also enter your mailbox from any standard tone di al tele phone . For exampl e, if
you are at home and want to listen to the messages you
received at the office, you can dial the IMAGEN telephone
number and then enter your mailbox.
To enter your mailbox from your own extension
1.Dial the IMAGEN access cod e; you receive the internal
MAIN Menu:
To leave a message
To enter a mailbox
To enter your own mailbox
To request extension number as-
sistance
{LEAVE MSG}
{ENTER MBOX}
{YOUR MBOX}
{EXT ASSIST}
[2]
[#]
[#][#]
[9]
To exit from IMAGEN
2.Press
{YOUR MBOX}
messages, you hear a recorded announcement:
You have <number> new m essage s and <n umbe r> ol d
messages,
Avanti 3025 telephone set9
and are asked to enter your password.
or dial
[#][#]
[*]
; if you have any
3.Enter your password;
y
you receive the MAILBOX Menu.
To view a list of your messages
To listen to your new messages
To listen to your old messages
To leave a mess age for another
To record personal greetings
To set
To record a group message
To undelete messages
To review your future delive ry me ss ages
*
**
mailbox
You hear this option onl
be recovered.
You hear this opti on o nly if there are future de liv ery messages waiting
in your mailbox.
options
mailbox
if there are deleted mess ages which may still
{VISUAL LST}
{NEW MSGS}
{GREETING}
{SET OPTION}
{MSG FOR GR}
[9]
[1]
[6]
[2]
[3]
[4]
[5]
[7]
[8]
*
**
To enter your mailbox from another extension
within the system
1.Dial the
IMAGEN
access code;
you receive the inte rnal Main Menu (see above).
2.Dial
[#]
and your mailbox number;
you are asked to enter your pa ssword.
3.Enter your password;
you receive the MAILBOX Menu.
10Avanti 3025 telephone set
To enter your mailbox from a telephone outside
g
the system
1.Dial the
IMAGEN
telephone number;
you receive the external MAIN Menu.
2.Dial
[#]
and your mailbox number;
you are asked to enter your pa ssword.
3.Enter your password;
you receive the MAILBOX Menu.
RECORDING YOUR NAME
AND PERSONAL GREETINGS
You personalize your mailbox by recordin
your name and
your own personal greetings.
To record your name:
1.Press
{GREETING}
from the MAILBOX Menu;
you receive the PERSON AL GREETINGS Menu:
To record your
mailbox
greeting
{MBX GREETG}
[1]
To record your personal
To record your
To record your
To record your
To playback the message
To erase the existing message
To record a new message
To record a new message --
with amplification
3.Press
{RECORD NEW}
{PLAY OLD}
{ERASE OLD}
{RECORD NEW}
{AMPLIFY}
or , and wait for the tone
before saying your name.
While you are recording either your name or personal
reetings, the
{ADD TIME}
and
{END OF MSG}
keys appear on the screen. Unless your system is pro-
rammed differently, you have four minutes to finish
recording, but can add another minute each time you
press
4.When you finish recording, press
{ADD TIME}
.
{END OF MSG}
[1]
[3]
[5]
[6]
soft-
;
you receive the END OF RECORD Menu :
T o re vie w y o u r re co rd e d mes sa g e
To save your message
To erase this message
To add to this message
T o e ra s e th is mes sa g e a n d
rec ord a new one
{PLAYBACK}
{SAVE MSG}
{ERASE MSG}
{ADD TO MSG}
{RERECORD}
[1]
[2]
[3]
[4]
[5]
12Avanti 3025 telephone set
5. Press
g
g
{SAVE MSG}
or , to save the recording
of your name;
you return to the PERSONAL GREETINGS
Menu.
NOTE
If you exit the END OF RECORD Menu without
{SAVE MSG},
pressin
effective.
To record your personal greetings
You record your various personal greetings in the same
way that you record your name. The only difference is that
your recording will not be
you select
INGS Menu in step 2 above, depending upon the type of
reeting you want to record. There is no other difference in
the procedure.
•Callers hear your personal
don't answer your ringing telephone, when it is in the
Do Not Disturb (DND) mode, or when you ha ve not
recorded a busy greeting;
•Callers hear your
are using your telephone;
•Callers hear your
example, while you are on vacation), until you erase it,
after which your mailbox reverts to your regular personal greeting.
•Callers from within the system hear your
[1], [2], [4]
[5]
or
busy greeting
from the PERSONAL GREET-
mailbox greeting
if they call while you
when you
special temporary greeting
internal
(for
greeting
mailbox greeting.
Avanti 3025 telephone set13
(if programmed) as an alternative to your
CHANGING YOUR PASSWORD
g
You receive your initial password from the system administrator, but can chan
e it at any time. You may also cancel
your password. However, if you do so, anyone can enter
your mailbox and listen to your messages.
To change your password
1.Enter your mailbox (dial the
[#][#]
dial
).
IMAGEN
access code and
2.Enter your current password;
you receive the Mailbox Menu.
3.Press
{SET OPTION}
or
[4]
;
you receive the MAILBOX OPTIONS Menu:
To program the first
To program the second
To program auto attendant service
To hear messages with
follow me
follow me
time tag
{1ST FOLLOW}
{2ND FOLLOW}
{AUTO ATT}
{HEADER}
[1]
[2]
[3]
[4]
To change your
To set up your personal distribution list
To program auto-copy
To set the message monitoring time
To program continuous listening
password
{PASSWORD}
[5]
[6]
[7]
[8]
[9]
14Avanti 3025 telephone set
4.Press
{PASSWORD}
or
[5]
;
you are asked to enter your ne w password. Enter your
new password (up to 12 digits) followed by
[#]
;
or
[#]
dial
to cancel your current passw ord (se e th e
below).
You now have the following options:
To confirm the new
To canc el the new
To exit
5.Press
{CONFIRM}
password
password
or
{CONFIRM}
{CANCEL}
{CANCEL}
;
[1]
[2]
[*]
the new password is either confirmed or canceled and
you return to the Mailbox Options Menu.
NOTE
If, in Step 5, you dialed
[#]
(and then you pressed
NOTE
{CONFIRM}
) to cancel your curre nt passwo rd, you
can then enter your mailbox without a password,
as can anyone else.
Avanti 3025 telephone set15
LEAVING MESSAGES
g
g
LEAVING ORDINARY MESSAGES
You can leave a messa
e from inside or outside of yo ur
mailbox.
To leave a message
1.From
outside
your mailbox, dial the
code; you receive the IMAGEN MAIN Menu:
To leave a message
To enter a mailbox
To enter your mailbox
To request extension number assis-
tance
To exit from IMAGEN
{LEAVE MSG}
{ENTER MBOX}
{YOUR MBOX}
{EXT ASSIST}
or
From
inside
your mailbox -- dial
[
]
to move backwards
*
IMAGEN
access
[2]
[#]
[#][#]
[9]
[*]
throu
h the menu options, until you receive MAILBOX
Menu:
16Avanti 3025 telephone set
y
To view a list of your messages
{VISUAL LST}
[9]
To listen to your new messages
To listen to your old messages
To leave a mess age for another
To record personal greetings
To set
To record a group message
To undelete messages
To review your future delive ry me ss ages
*
**
2.Press
mailbox
You hear this optio n only if there are deleted messages which may still
be recovered.
You hear this opti on o nly if there are future de liv ery messages waiting
our mailbox.
in
{LEAVE MSG}
options
mailbox
or
[2]
;
{NEW MSGS}
{GREETING}
{SET OPTION}
{MSG FOR GR}
you are asked to enter a mailbox number.
[1]
[6]
[2]
[3]
[4]
[5]
[7]
[8]
*
**
3.Dial the mailbox number;
you hear a recorded message:
This is mailbox number ___. Please state your message clearly, then dial
[#]
.
Then you hear a short tone.
4.After you hear the tone, record your message.
While you are recording, the softkeys
{END OF MSG}
appear. Unless programmed differ-
{ADD TIME}
ently, you have four minutes to record your message.
You can add time by press ing
{ADD TIME}
. You receive
another minute each time you press it.
When you have fini she d r eco rdi ng, dial
{END OF MSG}
softkey;
[#]
or press the
you receive the END OF RECORD Menu :
and
Avanti 3025 telephone set17
To review your recorded message
{PLAYBACK}
[1]
;
{SAVE MSG}
{RERECORD}
{SAVE OPTIO}
To confirm and save this
message in the system
To erase this message
To add to this message{ADD TO MSG}
To erase this message and
record a new one
To confirm and save thi s message with
options
5.Press
{SAVE MSG}
or
[2]
your message is sent and you return to the MAIN
Menu.
NOTE
If you hang up without pressi ng any key, your message is sent and you exit
If you dial
[1]
you hear the message again and
IMAGEN
.
[2]
[3]
[4]
[5]
[6]
remain in the END OF RECORD Menu.
If you dial
[3]
the message is erased and you
return to the MAILBOX Menu.
If you dial
to the message, and dial
[4]
you hear a tone, state your addition
[#]
; you remain in the
END OF RECORD Menu.
If you dial
[5]
the message is erased. You hear a
tone, record your new message and dial
remain in the END OF Record Menu.
If you dial
[6]
, you can designate the message as
being of a special type. (See next section,
Special Types of Messages
).
[#]
. You
Leaving
18Avanti 3025 telephone set
LEAVING SPECIAL TYPES OF MESSAGES
g
g
A messa
e can be tagged with one or mor e of the followi ng
four attributes:
Urgent
1.
. A message tagged 'URGENT' will be heard
before other non-tagged messages sent to the target
mailbox, regardless of its chronological arrival.
Confidential
2.
. When you tag a message with the CONFIDENTIAL attribute, the system ind icates tha t it save d
the message as “confide nti a l” . H o we ver, you should be
aware that a CONFIDENTIAL tag does not prevent the
recipient from forwarding the message to other subscribers. However, you can ask the system administrator to program your mailbox s o that private messages
are not automatically copied from your mailbox into
another mailbox. (S ee
Making Sure Messages Are
Taken Care Of).
Confirmation
3.
. If you tag a message for confirmation,
you will receive a recorded announcement at the time
the person to whom you sent the message listens to it:
Your m essage to <name of recipi ent> on <date and
time that you sent the message> was heard
. If the tar-
et mailbox has no name, the mailbox extension number is heard instead. Note that the date and time in the
recorded announce ment are the date an d time that you
sent the message to her.
Future delivery
4.
. The message you have recorded will
be sent on the date and time that you specify (see
below).
Avanti 3025 telephone set19
To tag a message with a special attribute
g
g
g
1.Dial
[6]
in the END OF RECORD Menu (see above),
you receive the MESSAGE ATTRIBUTES Menu as follows:
To designate a message as
To designate a message as
To tag a message as
To designate a message as
confirmed
urgent
private
future delivery
{URGENT}
{CONFIDENTL}
{CONFIRM}
{FUTUR DLVR}
2.Select the attri bute you d esire for yo ur messa
[1]
[2]
[3]
[4]
e by dial-
ing the corre sponding number.
You can give a message more than one of the above
attributes. For instance, you can make a message both
urgent and private. Fir st dial
[1]
for urgent and then dial
[2]
for private. The MESSAGE AT TRIBUTES Menu continues
[
to appear until you dial
sage all of the possible attributes.
]
or until you have
*
IMAGEN
iven the mes-
plays a confirmation announcement for each attribute you attach to a
message.
[
When you dial
]
, you return to the MAILBOX Menu if you
*
are inside your mailbox, or to the MAIN Menu if you are
outside yo ur mailbox.
To tag messages as ‘FUTURE DELI VERY’
[4]
1.After dialin
from the MESSAGE ATTRIBUTES
Menu, you are asked to enter the delivery month.
2.Dial two digits to designate the month;
you are asked to enter the delivery day.
3.Dial two digits to indicate the day; you are asked to
enter the time, using 24 hour time format of four digits
For example, 0830 signifies 8:30 AM, and 2030 signifies 8:30 PM.
20Avanti 3025 telephone set
4.Dial 4 digits to enter t he delivery t i me and dial
g
[
]
.
*
When the selected date and time arrive, the messa
e
disappears from your mailbox and appears at the destination mailbox.
MODIFYING THE DATE AND TIME
OF A FUTURE DELIVERY MESSAGE
After you have recorded a future delivery message, you
have the option of modifying the date and the time at which
the message will be sent.
To modify the date or time
1.Enter your mailbox.
2.Select
[8]
-- To receive your future delivery messages -from the MAILBOX Menu;
you hear a recorded announcement:
message for <
name
> to be delivered on <
A future delivery
date
> at
<
time>. Then you hear a modified LISTEN Menu:
To repeat this message
To save this message and play the next
To reply to this message
To modify delivery time
For more options
To erase this messag e and play the next
To rewind message while listening
To pause message while listening
To fast forward message while listening
4.Repea t s teps 2-4 in the FUTURE DELI VERY procedure, above; you are returned to the LISTEN Menu
Avanti 3025 telephone set21
LEAVING A MESSAGE FOR A MAILBOX GROUP
g
g
[5]
Your system administrator can desi
nate a numb er of mailboxes as belonging to the same group, known as a mailbox group. Each group is assigned a number, from 10 to
89. This enables you to recor d a single message, and sen d
it to all the mailboxes in a group with a single operation.
Consult your system administrator to see which, if any,
roups have been defined, and to determine if your own
mailbox extension is part of a group.
You can also define a list of ma ilboxes to w hich you wan t to
send a specific message. Unlike your personal distribution
list, which is permanent, this list is temporary and used
only for the current message. Sending a message to such
a list is called carbon record.
To leave a message for a group of mailboxes
1.Enter your mailbox; the MAILBOX Menu is availabl e to
you:
To view a list of your messages
To listen to your new messages
To listen to your old messages
To leave a mess age for another
To record personal greetings
To set
To record a group message
To undelete messages
To review your future delive ry me ss ages
mailbox
options
mailbox
{VISUAL LST}
{NEW MSGS}
{GREETING}
{SET OPTION}
{MSG FOR GR}
[9]
[1]
[6]
[2]
[3]
[4]
[5]
[7]
[8]
*
**
2.Dial
;
you hear a m essage:
Please enter a group number. For Carbon record, dial pound.
22Avanti 3025 telephone set
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