Telrad Telecommunications 76-110-0205/I, ImaGEN User Giude

Integrated Multi-Application Generator

User guide for:

•Di

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ital telephone sets

• Analo

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telephone sets

• Sin

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le Line Telephones

in DIGITAL systems

76-110-0205/I Issue 1

76-110-0205/I, Issue 1

Digital telephone sets

Analog telephone sets

Sin

g

le Line Telephones

User

g

uide

Telrad Telecommunications Inc.,

Woodbury, New York

ii Digital and analog telephone sets and SLT

NOTICE

This publication refers to Telrad Integrated Multi Appli­cation Generator (ImaGEN), Release 6.0, connected
to Telrad DIGITAL KEY BX and DIGITAL 400
exchan

g

es, Release SB6/DB6.

Telrad reserves the ri

g

ht to modify the equipment and
software described herein without prior notice. How­ever, chan

g

es made to the equipment or software
described herein do not necessarily render this publi­cation invalid.

© 1997 Telrad Telecommunications Inc.,

Woodbury, New York

WHAT IS IMAGEN?

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IMAGEN is a multiple application
rates an electronic voice mail system, providin

enerator that incorpo-

you with
an easy, fast and dependable way to communicate with
people inside and outside your or

• For outside callers dialin

in to your organization,

anization.

IMAGEN plays a recorded announcement that offers
assistance in reachin
to speak, and provides options for proceedin

the person with whom they want

if that

person is subsequently unavailable.

• For you, as an IMAGEN subscriber, the wide variety of

IMAGEN features provides you with the flexibility you
need in mana
such as handlin
receivin

messages. This manual provides you with an

explanation of these features, to

your communications requirements,

incoming calls, and leaving and

ether with step-by-

step instructions for operatin

Digital and analog telephone sets and SLT 1

the IMAGEN functions.

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BASIC CONCEPTS

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WHAT IS A MAILBOX?

All internal IMAGEN users are assi

ned a mailbox for their
own personal use. This is where the recorded messa
they receive are stored.

Each mailbox has a unique number (up to six di

its). Your
mailbox number is usually the same as your extension
number.

Once the system administrator has assi

ned a mailbox to

you, you can personalize it by:

• obtainin

(which you can chan

• recordin

• recordin

a password from the system administrator

e or cancel);
your name in your mailbox;
the personal greetings that you want your

callers to hear when you are unavailable.

MENUS

es

A menu is a list of options. For example, upon enterin
system, the IMAGEN MAIN Menu is heard as follows:

To leave a message
To enter a specific mailbox
To enter your own mailbox
To ask for extension assistance
To exit

2Di

the

Dial [2]

Dial

ital and analog telephone sets and SLT

[#]

and

the mailbox No.

Dial [#] twice

Dial
Dial

[9]
[*]

You make a selection from a menu by dialing the appropri-

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ate number. You may then hear a further list of options,
dependin
the entire menu recordin

Your system may have been pro
are sli

upon your selection. You do not have to listen to

before making your selection.

rammed with menus that

htly different from the ones described in this man-

ual. See your system administrator for more information.

NOTE

After the menu recordin

is finished, you have 5
seconds in which to make a selection from the
menu. If you do not make a selection within 5
seconds, the previous menu is played. If a

ain you

do not make a choice within 5 seconds, you exit

IMAGEN.

YOUR PASSWORD

Your mailbox has a unique password, that you can chan

e
at any time. This ensures that no one but you has access
to the messa

You receive your password (of up to 12 di

es you receive.

its) from the

system administrator.

TYPOGRAPHIC CONVENTIONS

In this

uide the names of fixed buttons and dialpad but­tons appear in bold type and within brackets, as in [SPKR]
or [2]. The names of menus are in all capital letters, as in
MAILBOX Menu.

Digital and analog telephone sets and SLT 3

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General function keys

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There are some keys whose functions are fixed:
Dial [0] To repeat the current menu

or

To dial for operator assistance -- only for
outside calls

Dial [*] To return to the previous menu

or
To exit IMAGEN from the MAIN Menu

WHAT CAN YOU DO WITH IMAGEN?

IMAGEN enables you to perform the followin

• receive messa

• leave messa

• leave messa

es;
es for other subscribers;
es for a group of subscribers;

• record your telephone conversations;

• screen incomin

• store messa

• have a messa
sent or received) attached to incomin
messa

es;

• attach an annotation to a messa

• receive confirmation when a messa
heard by the receivin

•ta

messages as urgent and/or private;

• forward calls and/or messa

calls;

es intended for future delivery;

e header (date and time message was

and outgoing

e you are redirecting;

e you have sent is

party;

es to another destination;

functions:

• index old messa

• copy or transfer messa
mailboxes;

• pro

4Di

ram Automated attendant service for your mailbox.

es for future retrieval;

es you have received to other

ital and analog telephone sets and SLT

ACCESSING IMAGEN

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The IMAGEN External Main Menu (below) is played to
external callers dialin

in to the IMAGEN system. You can
access this menu from outside the system by dialin
IMAGEN telephone number,

iven to you by the system

administrator.
You hear the followin

To call an extension
To leave a message
To dial by name
To answer prerecorded interview

questions
To use single digit dialin
To ask for extension assistance
To ask for operator assistance
To disconnect

options:

Dial [1] and the extension no.

Dial [2] and the mailbox number

Dial [3]
Dial [4]

Dial [5], [6], [7] or [8]

Dial [9]
Dial [0]

Dial [*]

the

If you are callin
IMAGEN access code, as
administrator.

If you use a non-tone dial telephone to dial in to
IMAGEN, the call is handled accordin
pro

ramming. Generally, the call is forwarded
directly to operator assistance. Refer to your sys­tem administrator for details.

Digital and analog telephone sets and SLT 5

from inside the system, simply dial the

iven to you by the system

NOTE

to system

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If a caller from outside the system dials an extension that is

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busy or doesn't answer, IMAGEN responds with the follow-

options:

in

To wait for the extension
To leave a message
To reach the operator
To return to the previous menu

Your system may be pro
not have the option of waitin
be prompted to leave a messa

rammed differently, and you may

for the extension, or you may

e immediately.

You can choose from a variety of alternative pro

Dial [1]
Dial [2]
Dial [0]
Dial [*]

rammable
Automated Attendant service approaches, as described in
detail in PROGRAMMING AUTOMATED ATTENDANT
SERVICE FOR YOUR MAILBOX, under ADVANCED
IMAGEN SUBSCRIBER FEATURES, below.

6Di

ital and analog telephone sets and SLT

GETTING STARTED

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WITH YOUR MAILBOX

ENTERING YOUR MAILBOX

You
usin

enerally enter your mailbox from your own extension,

the IMAGEN access code that the system adminis­trator has defined. However, you can also enter your mail­box from any standard tone dial telephone. For example, if
you are at home and want to listen to the messa
received at the office, you can dial the

IMAGEN

es you

telephone

number and then enter your mailbox.

To enter your mailbox from your own extension

1. Dial the

IMAGEN

access code;

you receive the IMAGEN MAIN Menu:

To leave a message
To enter a mailbox
To enter your mailbox

Dial

and enter the mailbox no.

[#]

Dial [#] twice

Dial [2]

2. Dial [#][#]; if you have any messa

recorded announcement:

Y ou have <number> new messages and <number> old
messa

Digital and analog telephone sets and SLT 7

es

; you are asked to enter your password.

es, you hear a

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3. Enter your password;

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you receive the MAILBOX Menu:

To listen to your new messages *
To leave a message for another mailbox
To record a personal greetin
To set mailbox options
To record a group message
To listen to your messages **
To undelete messages ***
To review your future delivery messages ****
To repeat this menu
To return to the previous menu

* You hear this option only if there are new messages waiting in your

mailbox.

** You hear this option only if there are other messa

mailbox.

*** You hear this option only if there are deleted messa

be recovered.

**** You hear this option only if there are future delivery messa

in your mailbox.

es waiting in your

es which may still

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]
Dial [7]
Dial [8]
Dial [9]

Dial [*]

es waiting

To enter your mailbox from another extension
within the system

1. Dial the IMAGEN access code; you receive the IMA-

GEN MAIN Menu (see above).

2. Dial [#] and dial your mailbox number; you are asked to

enter your password.

3. Enter your password;

you receive the MAILBOX Menu.

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ital and analog telephone sets and SLT

To enter your mailbox from a telephone

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outside the system

1. Dial the IMAGEN telephone number;

you receive the external MAIN Menu.

2. Dial [#] and your mailbox number;

you are asked to enter your password.

3. Enter your password; you receive the MAILBOX Menu.

RECORDING YOUR NAME
AND PERSONAL OPENING GREETING

You personalize your mailbox by recordin
your own personal

reetings.

your name and

To record your name

1. Dial [3] from the MAILBOX Menu; you receive the PER-

SONAL GREETINGS Menu:

To record your mailbox greetin
To record your personal busy greetin
To record your name
To record your special temporary greetin
To record your internal mailbox greetin
To repeat this menu
To return to the previous menu

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]

Dial [*]

Digital and analog telephone sets and SLT 9

2. Dial [3];

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you receive PERSONAL GREETINGS RECORD
Menu.

To playback the message
To erase the existing message
To record a new message
To record a new message -- with amplification
To repeat this menu
To return to the previous menu

Dial [1]
Dial [3]
Dial [5]
Dial [6]

Dial [0]

Dial [*]

3. Dial [5], and wait for the tone before sayin

While you are recordin

either your name or personal

reetings, you can add to your recording time by dialing
[4]. Unless your system is pro
initially have four minutes of recordin

rammed differently, you

time, but can add

an additional minute each time you dial [4].

4. When you finish recordin

, dial [#];

you receive the END OF RECORD Menu:

your name.

To review your recorded message
To save your message
To erase this message
To add to this message
To erase this message and record a new one
To repeat this menu
To exit from IMAGEN

5. To save the recordin

of your name, dial [2];

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]

Dial [0]

Dial [*]

you return to the PERSONAL GREETINGS Menu.

10 Digital and analog telephone sets and SLT

To record your personal greetings

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You record your various personal

reetings in the same
way that you record your name. The only difference is that
you select [1], [2], [4] or [5] from the PERSONAL GREET-
INGS Menu in step 2 above, dependin

upon the type of

reeting you want to record. There is no other difference in

the procedure.

• Callers hear your personal

don't answer your rin

telephone, when it is in the

mailbox greeting

when you

Do Not Disturb (DND) mode, or when you have not
recorded a busy

• Callers hear your

are usin

your telephone;

• Callers hear your

reeting;

busy greeting

if they call while you

special temporary greeting

(for
example, while you are on vacation), until you erase it,
after which your mailbox reverts to your re

ular per-

sonal

• Callers from within the system hear your

greeting

mailbox

reeting.

internal

(if programmed) as an alternative to your

reeting.

CHANGING YOUR PASSWORD

You receive your initial password from the system adminis­trator, but can chan

e it at any time. You may also cancel
your password. However, if you do so, anyone can enter
your mailbox and listen to your messa

es.

To change your password

1. Enter your mailbox (dial the IMAGEN access code and

dial [#][#]).

2. Enter your current password;

you receive the MAILBOX Menu.

Digital and analog telephone sets and SLT 11

3. Dial [4];

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you receive the MAILBOX OPTIONS Menu:

To program the first follow me
To program the second follow me
To program auto attendant service
To hear messages with header
To change your password
To define your personal distribution list
To set the auto-copy feature
To set the message monitoring time
To repeat this menu
To return to the previous menu

4. Dial [5];

you are asked to enter your new password.

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]
Dial [7]
Dial [8]
Dial [0]

Dial [*]

5. Enter new password (up to 12 di

its) followed by [#]

or

dial [#] to cancel your current password.

6. You now have the followin

options:
[1] to confirm the new password (or to confirm cancella­tion of the current password)
or
[2] to cancel the new password.

7. Dial [1] to confirm or [2] to cancel; the new password is
either confirmed or canceled and you return to the
MAILBOX OPTIONS Menu.

NOTE

If, in Step 5, you dialed [#] (and then [1]) to cancel
your current password, you can then enter your
mailbox without a password, as can anyone else.

12 Digital and analog telephone sets and SLT

LEAVING MESSAGES

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LEAVING ORDINARY MESSAGES

You can leave a messa

e from inside or outside of your

mailbox.

To leave a message

1. From

outside

your mailbox -- dial the IMAGEN access
code;
you receive the IMAGEN MAIN Menu:

To leave a message
To enter a mailbox
To enter your mailbox
To request extension assis-

tance

Dial

or
From inside your mailbox -- dial [

throu

h the menu options until you receive the MAIL-

Dial

[2]

and enter the mailbox no.

[#]

Dial

[#] twice

Dial

[9]

] to move backwards

*

BOX Menu:

To listen to your new messages*
To leave a message for another mailbox
To record a personal greetin
To set mailbox options
To record a group message
To listen to your other messages **

* You hear this option only if there are new messages in your

mailbox.

** You hear this option only if there are other messa

mailbox.

Digital and analog telephone sets and SLT 13

Dial [1]
Dial

[2]

Dial

[3]

Dial

[4]

Dial [5]
Dial

[6]

es in your

2. Dial [2];

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you are asked to enter a mailbox number or use the
Dial-By-Name feature.

3. Dial the mailbox number;
you hear a recorded messa

e:

This is mailbox number ___. Please state your mes-

e clearly, then dial

sa

[#].

Then you hear a short tone.

4. After you hear the tone, record your messa
While you are recordin
time by dialin

[4]. Unless your system is programmed

, you can add to your recording

e.

differently, you initially have four minutes of recordin
time, but can add an additional minute each time you
dial [4].
When you have finished recordin

, dial [#]; you receive

the END OF RECORD Menu:

To replay your recorded message
To save the message
To erase the message

Dial [1]
Dial [2]
Dial [3]

To add to the message
To erase the message and record a new one
To save the message with options
To repeat this menu
To exit and return to the previous menu

5. Dial [2];
your messa

e is sent. You return to the MAIN Menu.

NOTE

If you han
sa

e is sent and you exit IMAGEN.

up without dialing any key, your mes-

If you dial [1] you hear the messa
remain in the END OF RECORD Menu.

If you dial [3] the messa
return to the MAIN Menu.

Dial [4]
Dial [5]
Dial [6]
Dial [0]

Dial [*]

e again and

e is erased and you

14 Digital and analog telephone sets and SLT

If you dial [4] you hear a tone; state your addition

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to the messa

e, and dial [#]; you remain in the

END OF RECORD Menu.
If you dial [5] the messa

tone; record your new messa

e is erased. You hear a

e and dial [#]. You

remain in the END OF RECORD Menu.
If you dial [6], you can desi

bein

of a special type. (See next section,

Special Types of Messages

nate the message as

).

LEAVING SPECIAL TYPES OF MESSAGES

A messa

e can be tagged with one or more of the following

four attributes:

1. Urgent. A messa
before other non-ta
mailbox, re

ardless of its chronological arrival.

e tagged 'URGENT' will be heard

ed messages sent to the target

Leaving

2. Confidential. When you ta

a message with the CON­FIDENTIAL attribute, the system indicates that it saved
the messa
aware that a ‘CONFIDENTIAL ’ ta
recipient from forwardin

e as “confidential”. However, you should be

does not prevent the

the message to other sub­scribers. However, you can ask the system administra­tor to pro

ram your mailbox so that private messages
are not automatically copied from your mailbox into
another mailbox. (See

Making Sure Messages Are

Taken Care Of).

3. Confirmation. If you tag a message for CONFIRMA­TION, you will receive a recorded announcement at the
time the person to whom you sent the messa
to it:

and time that you sent the messa

tar

Your message to <name of recipient> on <date

e> was heard

et mailbox has no name, the mailbox extension

e listens

. If the

number is heard instead. Note that the date and time in
the recorded announcement are the date and time that
you sent the messa

Digital and analog telephone sets and SLT 15

e to them.

4. Future delivery. The message you have recorded will

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be sent on the date and time that you specify (see
below).

To tag a message with a special attribute

1. Dial [6] in the END OF RECORD Menu (see previous

e), you receive the MESSAGE ATTRIBUTES Menu

pa
as follows:

To designate a message as urgent

Dial [1]

To designate a message as confidential
To request confirmation of a message
To designate a message as future delivery
To repeat this menu
To exit and return to the previous menu

2. Select the attribute you desire for your messa

the corresponding number.

in
You can

ive a message more than one of the above

Dial [2]
Dial [3]
Dial [4]
Dial [0]

Dial [*]

e by dial-

attributes. For instance, you can make a messa
ur

ent and private by dialing [1] for urgent and then [2]
for private. You remain in the Messa
until you dial [*] or until you have

e Attributes Menu

iven the message all

of the possible attributes. IMAGEN plays a confirmation

e both

announcement for each attribute you attach to a mes-

e.

sa
When you dial [*], your messa

to the Mailbox Menu if you are inside your mailbox, or to
the MAIN Menu if you are outside your mailbox.

To tag a message as ‘FUTURE DELIVERY’

1. After dialin
Menu, you are asked to enter the delivery month.

2. Dial two di
you are asked to enter the delivery day.

16 Digital and analog telephone sets and SLT

e is sent, and you return

[4] from the MESSAGE ATTRIBUTES

its to designate the month;

3. Dial two digits to indicate the day; you are asked to

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enter the delivery time, usin
four di
For example, 0830 si

its.

nifies 8:30 AM, and 2030 signi-

24 hour time format of

fies 8:30 PM.

4. Dial 4 di

its to enter the delivery time and dial [*].

When the selected date and time arrive, the messa
leaves your mailbox and is transferred to the destina­tion mailbox.

MODIFYING THE DATE AND TIME OF A FUTURE
DELIVERY MESSAGE

After you have recorded a future delivery messa
have the option of modifyin
the messa

e will be sent.

the date and the time at which

e, you

To modify the date or time

e

1. Enter your mailbox.

2. Select [8] from the MAILBOX Menu; you hear a
recorded announcement:

<name> to be delivered on <date> at <time>

A future delivery message for

. You hear

a modified LISTEN Menu:

To repeat this message
To save this message and play the next one
To erase this message and play the next one
To reply to this message
To modify delivery time
For more options
To rewind message while listenin
To pause message while listenin
To fast forward message while listenin

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]
Dial [7]
Dial [8]
Dial [9]

To repeat this menu
To return to the previous menu

Digital and analog telephone sets and SLT 17

Dial [0]

Dial [*]