Telrad Telecommunications 76-110-0205/I, ImaGEN User Giude

Integrated Multi-Application Generator

User guide for:

•Di

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ital telephone sets

• Analo

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telephone sets

• Sin

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le Line Telephones

in DIGITAL systems

76-110-0205/I Issue 1

76-110-0205/I, Issue 1

Digital telephone sets

Analog telephone sets

Sin

g

le Line Telephones

User

g

uide

Telrad Telecommunications Inc.,

Woodbury, New York

ii Digital and analog telephone sets and SLT

NOTICE

This publication refers to Telrad Integrated Multi Appli­cation Generator (ImaGEN), Release 6.0, connected
to Telrad DIGITAL KEY BX and DIGITAL 400
exchan

g

es, Release SB6/DB6.

Telrad reserves the ri

g

ht to modify the equipment and
software described herein without prior notice. How­ever, chan

g

es made to the equipment or software
described herein do not necessarily render this publi­cation invalid.

© 1997 Telrad Telecommunications Inc.,

Woodbury, New York

WHAT IS IMAGEN?

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IMAGEN is a multiple application
rates an electronic voice mail system, providin

enerator that incorpo-

you with
an easy, fast and dependable way to communicate with
people inside and outside your or

• For outside callers dialin

in to your organization,

anization.

IMAGEN plays a recorded announcement that offers
assistance in reachin
to speak, and provides options for proceedin

the person with whom they want

if that

person is subsequently unavailable.

• For you, as an IMAGEN subscriber, the wide variety of

IMAGEN features provides you with the flexibility you
need in mana
such as handlin
receivin

messages. This manual provides you with an

explanation of these features, to

your communications requirements,

incoming calls, and leaving and

ether with step-by-

step instructions for operatin

Digital and analog telephone sets and SLT 1

the IMAGEN functions.

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BASIC CONCEPTS

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WHAT IS A MAILBOX?

All internal IMAGEN users are assi

ned a mailbox for their
own personal use. This is where the recorded messa
they receive are stored.

Each mailbox has a unique number (up to six di

its). Your
mailbox number is usually the same as your extension
number.

Once the system administrator has assi

ned a mailbox to

you, you can personalize it by:

• obtainin

(which you can chan

• recordin

• recordin

a password from the system administrator

e or cancel);
your name in your mailbox;
the personal greetings that you want your

callers to hear when you are unavailable.

MENUS

es

A menu is a list of options. For example, upon enterin
system, the IMAGEN MAIN Menu is heard as follows:

To leave a message
To enter a specific mailbox
To enter your own mailbox
To ask for extension assistance
To exit

2Di

the

Dial [2]

Dial

ital and analog telephone sets and SLT

[#]

and

the mailbox No.

Dial [#] twice

Dial
Dial

[9]
[*]

You make a selection from a menu by dialing the appropri-

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ate number. You may then hear a further list of options,
dependin
the entire menu recordin

Your system may have been pro
are sli

upon your selection. You do not have to listen to

before making your selection.

rammed with menus that

htly different from the ones described in this man-

ual. See your system administrator for more information.

NOTE

After the menu recordin

is finished, you have 5
seconds in which to make a selection from the
menu. If you do not make a selection within 5
seconds, the previous menu is played. If a

ain you

do not make a choice within 5 seconds, you exit

IMAGEN.

YOUR PASSWORD

Your mailbox has a unique password, that you can chan

e
at any time. This ensures that no one but you has access
to the messa

You receive your password (of up to 12 di

es you receive.

its) from the

system administrator.

TYPOGRAPHIC CONVENTIONS

In this

uide the names of fixed buttons and dialpad but­tons appear in bold type and within brackets, as in [SPKR]
or [2]. The names of menus are in all capital letters, as in
MAILBOX Menu.

Digital and analog telephone sets and SLT 3

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General function keys

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There are some keys whose functions are fixed:
Dial [0] To repeat the current menu

or

To dial for operator assistance -- only for
outside calls

Dial [*] To return to the previous menu

or
To exit IMAGEN from the MAIN Menu

WHAT CAN YOU DO WITH IMAGEN?

IMAGEN enables you to perform the followin

• receive messa

• leave messa

• leave messa

es;
es for other subscribers;
es for a group of subscribers;

• record your telephone conversations;

• screen incomin

• store messa

• have a messa
sent or received) attached to incomin
messa

es;

• attach an annotation to a messa

• receive confirmation when a messa
heard by the receivin

•ta

messages as urgent and/or private;

• forward calls and/or messa

calls;

es intended for future delivery;

e header (date and time message was

and outgoing

e you are redirecting;

e you have sent is

party;

es to another destination;

functions:

• index old messa

• copy or transfer messa
mailboxes;

• pro

4Di

ram Automated attendant service for your mailbox.

es for future retrieval;

es you have received to other

ital and analog telephone sets and SLT

ACCESSING IMAGEN

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The IMAGEN External Main Menu (below) is played to
external callers dialin

in to the IMAGEN system. You can
access this menu from outside the system by dialin
IMAGEN telephone number,

iven to you by the system

administrator.
You hear the followin

To call an extension
To leave a message
To dial by name
To answer prerecorded interview

questions
To use single digit dialin
To ask for extension assistance
To ask for operator assistance
To disconnect

options:

Dial [1] and the extension no.

Dial [2] and the mailbox number

Dial [3]
Dial [4]

Dial [5], [6], [7] or [8]

Dial [9]
Dial [0]

Dial [*]

the

If you are callin
IMAGEN access code, as
administrator.

If you use a non-tone dial telephone to dial in to
IMAGEN, the call is handled accordin
pro

ramming. Generally, the call is forwarded
directly to operator assistance. Refer to your sys­tem administrator for details.

Digital and analog telephone sets and SLT 5

from inside the system, simply dial the

iven to you by the system

NOTE

to system

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If a caller from outside the system dials an extension that is

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busy or doesn't answer, IMAGEN responds with the follow-

options:

in

To wait for the extension
To leave a message
To reach the operator
To return to the previous menu

Your system may be pro
not have the option of waitin
be prompted to leave a messa

rammed differently, and you may

for the extension, or you may

e immediately.

You can choose from a variety of alternative pro

Dial [1]
Dial [2]
Dial [0]
Dial [*]

rammable
Automated Attendant service approaches, as described in
detail in PROGRAMMING AUTOMATED ATTENDANT
SERVICE FOR YOUR MAILBOX, under ADVANCED
IMAGEN SUBSCRIBER FEATURES, below.

6Di

ital and analog telephone sets and SLT

GETTING STARTED

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WITH YOUR MAILBOX

ENTERING YOUR MAILBOX

You
usin

enerally enter your mailbox from your own extension,

the IMAGEN access code that the system adminis­trator has defined. However, you can also enter your mail­box from any standard tone dial telephone. For example, if
you are at home and want to listen to the messa
received at the office, you can dial the

IMAGEN

es you

telephone

number and then enter your mailbox.

To enter your mailbox from your own extension

1. Dial the

IMAGEN

access code;

you receive the IMAGEN MAIN Menu:

To leave a message
To enter a mailbox
To enter your mailbox

Dial

and enter the mailbox no.

[#]

Dial [#] twice

Dial [2]

2. Dial [#][#]; if you have any messa

recorded announcement:

Y ou have <number> new messages and <number> old
messa

Digital and analog telephone sets and SLT 7

es

; you are asked to enter your password.

es, you hear a

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3. Enter your password;

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you receive the MAILBOX Menu:

To listen to your new messages *
To leave a message for another mailbox
To record a personal greetin
To set mailbox options
To record a group message
To listen to your messages **
To undelete messages ***
To review your future delivery messages ****
To repeat this menu
To return to the previous menu

* You hear this option only if there are new messages waiting in your

mailbox.

** You hear this option only if there are other messa

mailbox.

*** You hear this option only if there are deleted messa

be recovered.

**** You hear this option only if there are future delivery messa

in your mailbox.

es waiting in your

es which may still

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]
Dial [7]
Dial [8]
Dial [9]

Dial [*]

es waiting

To enter your mailbox from another extension
within the system

1. Dial the IMAGEN access code; you receive the IMA-

GEN MAIN Menu (see above).

2. Dial [#] and dial your mailbox number; you are asked to

enter your password.

3. Enter your password;

you receive the MAILBOX Menu.

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ital and analog telephone sets and SLT

To enter your mailbox from a telephone

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outside the system

1. Dial the IMAGEN telephone number;

you receive the external MAIN Menu.

2. Dial [#] and your mailbox number;

you are asked to enter your password.

3. Enter your password; you receive the MAILBOX Menu.

RECORDING YOUR NAME
AND PERSONAL OPENING GREETING

You personalize your mailbox by recordin
your own personal

reetings.

your name and

To record your name

1. Dial [3] from the MAILBOX Menu; you receive the PER-

SONAL GREETINGS Menu:

To record your mailbox greetin
To record your personal busy greetin
To record your name
To record your special temporary greetin
To record your internal mailbox greetin
To repeat this menu
To return to the previous menu

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]

Dial [*]

Digital and analog telephone sets and SLT 9

2. Dial [3];

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you receive PERSONAL GREETINGS RECORD
Menu.

To playback the message
To erase the existing message
To record a new message
To record a new message -- with amplification
To repeat this menu
To return to the previous menu

Dial [1]
Dial [3]
Dial [5]
Dial [6]

Dial [0]

Dial [*]

3. Dial [5], and wait for the tone before sayin

While you are recordin

either your name or personal

reetings, you can add to your recording time by dialing
[4]. Unless your system is pro
initially have four minutes of recordin

rammed differently, you

time, but can add

an additional minute each time you dial [4].

4. When you finish recordin

, dial [#];

you receive the END OF RECORD Menu:

your name.

To review your recorded message
To save your message
To erase this message
To add to this message
To erase this message and record a new one
To repeat this menu
To exit from IMAGEN

5. To save the recordin

of your name, dial [2];

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]

Dial [0]

Dial [*]

you return to the PERSONAL GREETINGS Menu.

10 Digital and analog telephone sets and SLT

To record your personal greetings

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You record your various personal

reetings in the same
way that you record your name. The only difference is that
you select [1], [2], [4] or [5] from the PERSONAL GREET-
INGS Menu in step 2 above, dependin

upon the type of

reeting you want to record. There is no other difference in

the procedure.

• Callers hear your personal

don't answer your rin

telephone, when it is in the

mailbox greeting

when you

Do Not Disturb (DND) mode, or when you have not
recorded a busy

• Callers hear your

are usin

your telephone;

• Callers hear your

reeting;

busy greeting

if they call while you

special temporary greeting

(for
example, while you are on vacation), until you erase it,
after which your mailbox reverts to your re

ular per-

sonal

• Callers from within the system hear your

greeting

mailbox

reeting.

internal

(if programmed) as an alternative to your

reeting.

CHANGING YOUR PASSWORD

You receive your initial password from the system adminis­trator, but can chan

e it at any time. You may also cancel
your password. However, if you do so, anyone can enter
your mailbox and listen to your messa

es.

To change your password

1. Enter your mailbox (dial the IMAGEN access code and

dial [#][#]).

2. Enter your current password;

you receive the MAILBOX Menu.

Digital and analog telephone sets and SLT 11

3. Dial [4];

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you receive the MAILBOX OPTIONS Menu:

To program the first follow me
To program the second follow me
To program auto attendant service
To hear messages with header
To change your password
To define your personal distribution list
To set the auto-copy feature
To set the message monitoring time
To repeat this menu
To return to the previous menu

4. Dial [5];

you are asked to enter your new password.

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]
Dial [7]
Dial [8]
Dial [0]

Dial [*]

5. Enter new password (up to 12 di

its) followed by [#]

or

dial [#] to cancel your current password.

6. You now have the followin

options:
[1] to confirm the new password (or to confirm cancella­tion of the current password)
or
[2] to cancel the new password.

7. Dial [1] to confirm or [2] to cancel; the new password is
either confirmed or canceled and you return to the
MAILBOX OPTIONS Menu.

NOTE

If, in Step 5, you dialed [#] (and then [1]) to cancel
your current password, you can then enter your
mailbox without a password, as can anyone else.

12 Digital and analog telephone sets and SLT

LEAVING MESSAGES

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LEAVING ORDINARY MESSAGES

You can leave a messa

e from inside or outside of your

mailbox.

To leave a message

1. From

outside

your mailbox -- dial the IMAGEN access
code;
you receive the IMAGEN MAIN Menu:

To leave a message
To enter a mailbox
To enter your mailbox
To request extension assis-

tance

Dial

or
From inside your mailbox -- dial [

throu

h the menu options until you receive the MAIL-

Dial

[2]

and enter the mailbox no.

[#]

Dial

[#] twice

Dial

[9]

] to move backwards

*

BOX Menu:

To listen to your new messages*
To leave a message for another mailbox
To record a personal greetin
To set mailbox options
To record a group message
To listen to your other messages **

* You hear this option only if there are new messages in your

mailbox.

** You hear this option only if there are other messa

mailbox.

Digital and analog telephone sets and SLT 13

Dial [1]
Dial

[2]

Dial

[3]

Dial

[4]

Dial [5]
Dial

[6]

es in your

2. Dial [2];

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you are asked to enter a mailbox number or use the
Dial-By-Name feature.

3. Dial the mailbox number;
you hear a recorded messa

e:

This is mailbox number ___. Please state your mes-

e clearly, then dial

sa

[#].

Then you hear a short tone.

4. After you hear the tone, record your messa
While you are recordin
time by dialin

[4]. Unless your system is programmed

, you can add to your recording

e.

differently, you initially have four minutes of recordin
time, but can add an additional minute each time you
dial [4].
When you have finished recordin

, dial [#]; you receive

the END OF RECORD Menu:

To replay your recorded message
To save the message
To erase the message

Dial [1]
Dial [2]
Dial [3]

To add to the message
To erase the message and record a new one
To save the message with options
To repeat this menu
To exit and return to the previous menu

5. Dial [2];
your messa

e is sent. You return to the MAIN Menu.

NOTE

If you han
sa

e is sent and you exit IMAGEN.

up without dialing any key, your mes-

If you dial [1] you hear the messa
remain in the END OF RECORD Menu.

If you dial [3] the messa
return to the MAIN Menu.

Dial [4]
Dial [5]
Dial [6]
Dial [0]

Dial [*]

e again and

e is erased and you

14 Digital and analog telephone sets and SLT

If you dial [4] you hear a tone; state your addition

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to the messa

e, and dial [#]; you remain in the

END OF RECORD Menu.
If you dial [5] the messa

tone; record your new messa

e is erased. You hear a

e and dial [#]. You

remain in the END OF RECORD Menu.
If you dial [6], you can desi

bein

of a special type. (See next section,

Special Types of Messages

nate the message as

).

LEAVING SPECIAL TYPES OF MESSAGES

A messa

e can be tagged with one or more of the following

four attributes:

1. Urgent. A messa
before other non-ta
mailbox, re

ardless of its chronological arrival.

e tagged 'URGENT' will be heard

ed messages sent to the target

Leaving

2. Confidential. When you ta

a message with the CON­FIDENTIAL attribute, the system indicates that it saved
the messa
aware that a ‘CONFIDENTIAL ’ ta
recipient from forwardin

e as “confidential”. However, you should be

does not prevent the

the message to other sub­scribers. However, you can ask the system administra­tor to pro

ram your mailbox so that private messages
are not automatically copied from your mailbox into
another mailbox. (See

Making Sure Messages Are

Taken Care Of).

3. Confirmation. If you tag a message for CONFIRMA­TION, you will receive a recorded announcement at the
time the person to whom you sent the messa
to it:

and time that you sent the messa

tar

Your message to <name of recipient> on <date

e> was heard

et mailbox has no name, the mailbox extension

e listens

. If the

number is heard instead. Note that the date and time in
the recorded announcement are the date and time that
you sent the messa

Digital and analog telephone sets and SLT 15

e to them.

4. Future delivery. The message you have recorded will

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be sent on the date and time that you specify (see
below).

To tag a message with a special attribute

1. Dial [6] in the END OF RECORD Menu (see previous

e), you receive the MESSAGE ATTRIBUTES Menu

pa
as follows:

To designate a message as urgent

Dial [1]

To designate a message as confidential
To request confirmation of a message
To designate a message as future delivery
To repeat this menu
To exit and return to the previous menu

2. Select the attribute you desire for your messa

the corresponding number.

in
You can

ive a message more than one of the above

Dial [2]
Dial [3]
Dial [4]
Dial [0]

Dial [*]

e by dial-

attributes. For instance, you can make a messa
ur

ent and private by dialing [1] for urgent and then [2]
for private. You remain in the Messa
until you dial [*] or until you have

e Attributes Menu

iven the message all

of the possible attributes. IMAGEN plays a confirmation

e both

announcement for each attribute you attach to a mes-

e.

sa
When you dial [*], your messa

to the Mailbox Menu if you are inside your mailbox, or to
the MAIN Menu if you are outside your mailbox.

To tag a message as ‘FUTURE DELIVERY’

1. After dialin
Menu, you are asked to enter the delivery month.

2. Dial two di
you are asked to enter the delivery day.

16 Digital and analog telephone sets and SLT

e is sent, and you return

[4] from the MESSAGE ATTRIBUTES

its to designate the month;

3. Dial two digits to indicate the day; you are asked to

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enter the delivery time, usin
four di
For example, 0830 si

its.

nifies 8:30 AM, and 2030 signi-

24 hour time format of

fies 8:30 PM.

4. Dial 4 di

its to enter the delivery time and dial [*].

When the selected date and time arrive, the messa
leaves your mailbox and is transferred to the destina­tion mailbox.

MODIFYING THE DATE AND TIME OF A FUTURE
DELIVERY MESSAGE

After you have recorded a future delivery messa
have the option of modifyin
the messa

e will be sent.

the date and the time at which

e, you

To modify the date or time

e

1. Enter your mailbox.

2. Select [8] from the MAILBOX Menu; you hear a
recorded announcement:

<name> to be delivered on <date> at <time>

A future delivery message for

. You hear

a modified LISTEN Menu:

To repeat this message
To save this message and play the next one
To erase this message and play the next one
To reply to this message
To modify delivery time
For more options
To rewind message while listenin
To pause message while listenin
To fast forward message while listenin

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]
Dial [7]
Dial [8]
Dial [9]

To repeat this menu
To return to the previous menu

Digital and analog telephone sets and SLT 17

Dial [0]

Dial [*]

3. Dial [5].

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4. Repeat steps 2-4, as above;
you are returned to the LISTEN Menu.

LEAVING A MESSAGE FOR A MAILBOX GROUP

Your system administrator can desi
boxes as belon

box group

. Each group is assigned a number, from 10 to

to the same group, known as a

89. This enables you to record a sin

it to all the mailboxes in a

roup with a single operation.

nate a number of mail-

mail-

le message, and send

Consult your system administrator to see which, if any,

roups have been defined, and to determine if your own

mailbox extension is part of a

roup.

To leave a message for a group of mailboxes

1. Enter your mailbox;
the MAILBOX Menu is available to you:

To listen to your new messages *
To leave a message for another mailbox
To record a personal greetin

Dial [1]
Dial [2]
Dial [3]

To set mailbox options
To record a group message
To listen to your other messages **
To repeat this menu
To exit and return to the previous menu

* You hear this option only if there are new messages waiting in your

mailbox.

** You hear this option only if there are other messa

mailbox.

Dial [4]
Dial [5]
Dial [6]
Dial [0]

Dial [*]

es waiting in your

2. Dial [5] and dial the desired mailbox group number (a
number from 10 to 89); you hear a messa

This is mailbox

roup number __ or. This is <mailbox

e:

roup name>. Please state your message clearly, then

[#]. Then you hear a tone to start recording.

dial

18 Digital and analog telephone sets and SLT

3. When you finish recording, dial [#];

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you hear the END OF RECORD Menu:

To review your recorded message
To confirm and save the message in the system
To erase this message
To add to this message
To erase this message and record a new one
To confirm and save this message with options
To repeat this menu
To return to the previous menu

If you han

up without dialing any key, your message is

sent and you exit IMAGEN.
In addition to the system-wide mailbox

define your own

personal distribution group

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]
Dial [0]

Dial [*]

roups, you can

. To send
a messa
enterin

For instructions on definin

e to your personal group, dial [0] instead of

a mailbox group number in step 2, above.

your personal distribution

roup, refer to the section titled

Subscriber Features

.

Advanced IMAGEN

Digital and analog telephone sets and SLT 19

RECEIVING MESSAGES

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LISTENING TO YOUR MESSAGES

If there are any messa
you receive the followin

es waiting for you in your mailbox,

indications:

•the [MSG] button (if applicable) on your telephone
hts up or an arrowhead appears adjacent to it

li
and

• you receive a broken tone when you lift the handset.

To listen to your messages

1. Dial the [MSG] button (if applicable);

you hear a recorded announcement tellin
many new messa
told to enter your password

es there are in your mailbox and are

you how

or

Dial the feature access code -- [7] and then the mes-

e access code -- [6][3].

sa

2. Enter your password; you hear the MAILBOX Menu.

20 Digital and analog telephone sets and SLT

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To listen to your new messages *

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Dial [1]

To leave a message for another mailbox
To record a personal greetin
To set mailbox options
To record a group message
To listen to your messages **
To undelete messages ***
To review your future delivery messages ****
To repeat this menu
To exit and return to the previous menu

* You hear this option only if there are new messages waiting in your

mailbox.

** You hear this option only if there are other messa

mailbox.

*** You hear this option only if there are deleted messa

be recovered.

**** You hear this option only if there are future delivery messa

in your mailbox.

Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]
Dial [7]
Dial [8]
Dial [0]

Dial [*]

es waiting in your

es which may still

es waiting

3. To listen to your new messages only, dial [1];

you receive the LISTEN Menu (below)

or

Dial [6];
you hear the MESSAGE TYPE SELECTION Menu:

To listen to your new messages
To listen to your old messages
To review your future delivery messages
To listen to your confirmation messages
To listen to your indexed messages

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]

and then dial [1], [2], [3], [4] or [5] to hear messa
any of the above cate

ories.

es in

Digital and analog telephone sets and SLT 21

After listening to each message, you hear the LISTEN

g

g

g

g

g

g

g

g

g

g

g

Menu:

To repeat this message
To save this message and play the next one
To erase this message and play the next one
To reply to this message
To transfer or copy this message to another mailbox
For more options
To rewind the message while listenin
To pause the message while listenin
To fast forward the message while listenin
To repeat this menu
To exit and return to the previous menu

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]
Dial [7]
Dial [8]
Dial [9]
Dial [0]

Dial [*]

(Alternatively, you can ask your system administrator to
pro

ram your MAILBOX Menu so that you can access

your messa

es in a slightly different manner. In such a
case, you listen to your new messa
from the MAILBOX Menu, while old messa
heard by dialin
dialin

[8]. The LISTEN Menu is then played).

If you dial [6] while listenin

[6] and future delivery messages by

to a message, you receive the

MORE LISTEN OPTIONS Menu:

To lower volume
For regular volume
To raise volume
To decrease speed
For regular speed
To increase speed
To tag this message as indexed
To repeat this message with timeta

es by selecting [1]

es can be

Dial [1]
Dial [2]
Dial [3]
Dial [2]
Dial [5]
Dial [6]
Dial [8]
Dial [9]

To repeat this menu
To exit and return to the previous menu

22 Digital and analog telephone sets and SLT

Dial [0]

Dial [*]

The above menu enables you to change the volume or

g

g

gg

g

g

g

g

g

g

g

g

g

g

speed of the messa

e you are listening to, or to repeat it

with its header.
If you select [1] -- New Messa

es, either from the MAIL­BOX Menu or the MESSAGE TYPE SELECTION Menu,
you are informed how many of these were ta
by the sender. ‘Ur
prefixed by an 'URGENT!
sa

e has been heard, its classification changes to 'OLD',

and can be reheard by selectin

ent’ messages are played first and are

'

announcement. Once a mes-

[2] from the MESSAGE

ed ‘Urgent’

TYPE SELECTION Menu.
New confirmation messa

‘New messa
be heard by dialin

es’ category. Old confirmation messages can

[4] in the MESSAGE TYPE SELEC-

es are also contained in the

TION Menu.

DETERMINING WHO A MESSAGE IS FROM
AND WHEN YOU RECEIVED IT

Each messa

e has a header, or timetag, that contains the
name or extension number of the person who sent the
messa
sent. Messa
you hear before each messa

e, and the date and time that the message was

e headers are recorded announcements that

e, if you activate the header

option.

Digital and analog telephone sets and SLT 23

To activate the header option

g

g

g

g

g

g

1. Dial [4] in the MAILBOX Menu;

you receive the MAILBOX OPTIONS Menu:

To program the first follow me
To program the second follow me
To program automated attendant service
To hear messages with header
To change password
To define your personal distribution list
To program your mailbox autocopy parameters
To set the message monitoring time
To repeat this menu
To return to the previous menu

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]
Dial [7]
Dial [8]
Dial [0]

Dial [*]

2. Dial [4];

you receive the ACTIVATE/DEACTIVATE Menu.

3. Dial [1] to activate the option or [2] to deactivate the

option.
If the header option is deactivated, you can nevertheless
hear the timeta

for a particular message.

To listen to the message header
for a particular message

1. After listenin

to a message, select [6] -- More Options

-- from the LISTEN Menu;

you receive the MORE LISTEN OPTIONS Menu.

2. Dial [9];

the messa

e is repeated with its timetag.

RECOVERING A MESSAGE
THAT YOU HAVE DELETED

If you delete a messa
messa

e after all, it is possible -- within 15 minutes after

e, and then decide you require the

havin

listened to a message and deleted it -- to recover it.

24 Digital and analog telephone sets and SLT

To recover a deleted message

g

g

g

g

g

g

g

g

g

g

g

g

g

g

g

g

g

Enter your mailbox and select [7], the Undelete messa

es
option, from the Mailbox Menu; IMAGEN announces how
many messa
you may listen to them by selectin

es have been successfully recovered, and

the OTHER MES-

SAGES option from the MAILBOX MENU.

NOTE

If the undelete messa

es option does not appear
in the MAILBOX Menu, this is because there are
no deleted messa
capable of bein

es in your mailbox that are

restored.

REPLYING TO A MESSAGE

You can automatically reply to a messa
finish listenin

to it.

e as soon as you

1. From the LISTEN Menu, dial [4]; you hear a recorded
announcement: <

messa

e clearly and then dial

Mailbox Greetin

NOTE

If the person who left the messa
side the system -- for example, your boss called
from home to leave you a messa
recorded announcement:

This message from an

outside caller -- Please enter mailbox number

(If you do not know the mailbox number, you can­not reply to the messa
continues playin

your other messages.)

e. Dial [#], and the system

2. State your reply to the messa
recordin
dialin

you can add recording time, if necessary, by

[4].

>

. Please state your

[#].

e did so from out-

e -- you hear a

.

e clearly. While you are

Digital and analog telephone sets and SLT 25

3. Dial [#]; you receive the END OF RECORD Menu:

g

g

g

g

g

g

To review your recorded message
To confirm and save your message in the system
To erase this message
To add to this message
To erase this message and record a new one
To confirm and save your messages with options
To repeat this menu
To exit and return to the previous menu

4. Dial [2];
the messa

e is sent and you return to the LISTEN

Menu.

COPYING OR TRANSFERRING
A MESSAGE TO ANOTHER MAILBOX

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]
Dial [0]

Dial [*]

You can copy or transfer a messa
another mailbox or mailbox

roup. If you copy it, a copy
remains in your mailbox. If you transfer the messa
sent to another mailbox or mailbox

e someone sent you to

e, it is

roup and erased from

your mailbox.

To copy or transfer a message

1. Dial [1] or [6] from the MAILBOX Menu and listen to

your messa

es.

26 Digital and analog telephone sets and SLT

2. When you hear a message you want to copy or trans-

g

g

g

g

g

g

g

fer, dial [5]; you receive the COPY/SEND Menu:

To keep this message and transfer a copy to another mailbox
To transfer this message to another mailbox
To keep this message and transfer copies to group members
To transfer this message to group members
To repeat this menu
To exit and return to the previous menu

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [0]

Dial [*]

3. Dial [1] or [2] and the mailbox number or use the Dial-

By-Name feature to copy or transfer the messa
sin

le mailbox; to copy or transfer messages to a mail-

box

roup, dial [3] or [4].

e to a

You now hear the ANNOTATION Menu:

To record an annotation message
To send or copy the message now

Dial [1]
Dial [2]

To abort this operation
For further options

Dial [3]
Dial [4]

If you want to attach an annotation, see the next sec­tion, Message Annotation -- Adding your own com-
ments.

4. Dial [2]; IMAGEN informs you that the messa

e has
been copied or sent to the appropriate mailbox or mail­box

roup;
or
Dial [3] if you want to abort the send/copy procedure;

or

Dial [4] if you want to ta

; you receive the SEND/COPY OPTIONS Menu.

in

To tag the message as urgent

your message prior to send-

Dial [1]

To tag the message as confidential
To tag the message for confirmation

Digital and analog telephone sets and SLT 27

Dial [2]
Dial [3]

Select the attribute you want to attach to the message

g

g

g

g

g

g

g

g

g

g

g

g

g

g

g

g

by dialin

the corresponding number; you can attach

any or all of the attributes in this fashion.
Select [2] from the previous menu to complete the send/

copy procedure.

MESSAGE ANNOTATION -­ADDING YOUR OWN COMMENTS

You may want to add your own comments to a messa
that you are copyin

or transferring to someone else's

e

mailbox. When you add comments, the person to whom
you pass on the messa
then the messa

e.

Once you have added comments to the messa
behave as part of the messa
deletes the messa

e, they also listen to or delete the anno-

e first hears your comments, and

e, they

e. If someone listens to or

tation. The rewind and fast forward features, however,
function separately for the annotation and the messa

You may attach different annotations for a messa
to several different mailboxes, and you can chan

e annotation by rerecording it.

sa

e a mes-

e.

e copied

If you have activated the header option, and you listen to a
messa
contains the timeta

e that has an annotation attached to it, the header

of the message itself, not of the anno­tation. First you hear the header, then the annotation, then
the messa

e.

To attach an annotation to a message

After makin

your desired selection from the COPY/SEND

Menu, you receive the ANNOTATION Menu:

To record an annotation message Dial [1]
To send or copy the message now Dial [2]
To abort this operation Dial [3]
For further options Dial [4]

28 Digital and analog telephone sets and SLT

NOTE

g

g

g

g

g

g

g

g

g

g

Just as you can record an annotation for a mes­sa

e to a single mailbox, so you can add an anno­tation to a
add more than one annotation to a

e.

sa
If you han
Menu, your messa

roup message. However, you cannot

roup mes-

up while located in the ANNOTATION

e nonetheless will be trans­ferred or copied. To abort a ‘send’ or ‘copy’ opera­tion, dial [3] to exit the ANNOTATION Menu, and
then [*] to exit the COPY/SEND Menu.

1. Dial [1]. You hear a recorded announcement:

Please state your message clearly. Then, dial pound

(#).

2. Record your annotation, then dial [#];
you receive the END OF RECORD Menu:

To review your recorded message
To confirm and save your message in the system

Dial [1]
Dial [2]

To erase this message
To add to the end of this message
To erase this message and record a new one
To repeat this menu
To return to the previous menu

3. Dial [2] or han
the messa

up without dialing any button;

e together with your annotation is copied or

sent to the appropriate mailbox or mailbox

To delete an annotation from a message

1. After recordin

the annotation, before saving it, dial [3]

in the END OF RECORD Menu.

Dial [3]
Dial [4]
Dial [5]
Dial [0]

Dial [*]

roup.

Digital and analog telephone sets and SLT 29

To change the annotation of a message

g

g

g

g

g

g

g

g

g

g

g

1. Dial [5] while listenin
messa

e itself; you are transferred to the COPY/SEND

to either the annotation or the

Menu.

2. Dial any one of the followin

:

• [1] and the mailbox number;

• [2] and the mailbox number;

• [3] and the

• [4] and the

roup number;
roup number.

The ANNOTATION Menu is now displayed.

3. Dial [1] to record a new annotation, then save the mes-

e.

sa
Every user to whom you have sent the messa

e will

now hear the updated annotation.

NOTE

If after havin
not save it or subsequently delete it, the messa

recorded a new annotation, you do

e
will be heard as if no annotation was ever
recorded.

Additional menu operations

The followin

the ANNOTATION menu:

in

commands are also available when operat-

• Dial [0] to repeat the ANNOTATION Menu options

• Dial [*] to return to the COPY/SEND Menu

30 Digital and analog telephone sets and SLT

INDEXING YOUR MESSAGES

gging

g

g

g

g

g

g

gg

g

gg

g

g

g

IMAGEN offers you the possibility of ta

es, and sorting them into indices for future retrieval.

sa
This allows you to identify and access a specific messa
without havin
messa

es.

You can allocate your messa

to first listen to all chronologically preceding

es to your own Personal
index, which can hold up to a maximum of 9 messa
(each ta

ed with an identification number 1 to 9); or to the
System Index, which has a capacity of over 120 messa
(ta

ed 10 to 137).

your old mes-

e

es

es

To mark a message as indexed

After listenin

to a given message, you hear the LISTEN
Menu as normal. You decide you would like to allocate the
messa

e to an index:

1. From the LISTEN Menu, dial [6];

you receive the MORE LISTEN OPTIONS Menu:

To lower volume
For normal volume
To raise volume
To decrease speed
For normal speed
To increase speed
To add an ID Tag to this message
To repeat this message with timeta
To repeat this menu
To exit and return to the previous menu

Digital and analog telephone sets and SLT 31

Dial [1]
Dial [2]
Dial

[3]

Dial [4]
Dial [5]
Dial [6]
Dial [8]

Dial [9]
Dial [0]

Dial [*]

2. Dial [8];

g

g

g

g

g

g

g

g

g

g

you hear the followin

message:

Enter a message index number between 1 and 9, or
dial pound (#) for the system index.

3. Select a number between 1 and 9 -- for example, 7 -- to

the message as ‘7’ in your personal index;

ta

or
Dial [#];

IMAGEN assi

between 10 and 137, and informs you accordin

Message index <number>.

You are returned to the LISTEN Menu.

ns the message a System index number

ly:

If you attempt to assign a message with a personal
index identification number that is already in use, you
receive the followin

message:

This Identification tag is taken. To reassign it to the cur­rent messa
ta

, dial a digit between 1 and 9. To exit, dial [*].

e, dial (#). To select another identification

To retrieve an indexed message

1. Enter your mailbox, and from the MAILBOX Menu,

select [6];
you receive the MESSAGE TYPE SELECTION Menu:

To listen to your new messages
To listen to your old messages
To review your future delivery messages
To listen to your confirmation messages
To listen to your indexed messages

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]

2. Dial [5];

you hear the followin

announcement:

You have <number> private indexed messages in your

.

mailbox

Enter the message identification tag 1 to 9, or

dial pound (#) followed by the system assi

.

cation ta

32 Digital and analog telephone sets and SLT

ned identifi-

3. Enter the appropriate private index ta

g

g

g

g

g

g

g

g

g

g

or

Dial [#] followed by the system index ta

ain to confirm.

a

IMAGEN retrieves and plays the messa

, and dial [#]

e as instructed.

You are then transferred to the LISTEN Menu.

NOTE

If you enter an identification number that does not
exist, IMAGEN informs you accordin
the messa

e that comes next in numerical order.

ly, and plays

If, when prompted to enter the identification num­ber, you dial [#] twice in succession, all indexed
messa

es will be played successively.

To remove a message from an index

After retrievin

and listening to the message you wish to
remove from the index, you receive the MORE LISTEN
OPTIONS Menu:

1. Dial [8];

you hear the followin

announcement:

To remove identification tag, dial pound (#).

2. Dial [#];

the index ta

is removed from the message and you are

returned to the LISTEN Menu.

Digital and analog telephone sets and SLT 33

FORWARDING YOUR MESSAGES

g

g

g

g

g

g

g

g

g

g

g

g

g

g

TO ANOTHER LOCATION

If you know you are going to be away from your desk, you
can have any messa
telephone extension, outside line or pa
the Follow Me option.

If you have activated the follow-me option, then after a
messa
telephone rin
announcement that you have a messa
your password and can listen to your messa

Y ou can desi
example, you can have your messa
extension durin
durin
so that after re
automatically forwarded to another destination.

In order to activate the follow-me option, you must:

e is left in your mailbox, the follow-me destination

s. Upon answering, you hear a recorded

nate two different follow-me destinations. For

the morning, and to a different extension

the afternoon. You can also program your mailbox

ular business hours your messages are

es you receive forwarded to another

er. This is called

e. Then you enter

es.

es forwarded to one

• pro

• pro

number;

• pro

PABX/CENTREX C.O. line -- for each number;

• activate the follow-me option.

34 Digital and analog telephone sets and SLT

ram at least one follow-me destination number;
ram the start and stop times for each follow-me

ram the follow-me method -- telephone, pager or

PROGRAMMING FOLLOW-ME NUMBERS

g

g

g

g

g

g

g

Step 1: Enter the follow-me number

You can desi

nate one or two follow-me numbers, for dif-

ferent times of the day.

1. Dial [4] in the MAILBOX Menu; you receive the MAIL-

BOX OPTIONS Menu.

2. Dial [1] to desi

desi

nate the second follow me number; you receive

nate the first follow me number , or [2] to

the FOLLOW ME Menu:

To activate follow me by message type
To deactivate follow me by message type
To enter the follow me number
To set the times for follow me operation
To select the follow-me method

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]

3. Dial [3];

you are prompted to enter the follow-me number.

4. Enter the follow-me telephone number of up to 32 di

and dial [#]; you remain in the FOLLOW-ME Menu.

NOTE

Within the follow-me number, it may be necessary
to include a di
may require dialin

it for an outside line; your system

[*] for a pause to wait for a dial

tone; or some other adjustments may be neces­sary. If you encounter any difficulty in activatin

a
follow-me number, consult your system administra­tor.

its

Digital and analog telephone sets and SLT 35

Step 2: Program the follow-me time period

g

g

g

g

g

g

g

g

g

g

g

g

g

You need to pro
want your messa

ram the time period during which you

es forwarded to the follow- me destina-

tion.

1. Dial [4] in the FOLLOW ME Menu; you are prompted to
enter the start and stop times.

2. Enter four di

its for the start time -- for example, 1545

for 3:45 PM.

3. Enter four di
for midni

its for the stop time -- for example 0000

ht.

NOTE

Instead of pro

ramming your own start and stop
times, as above, you can have your follow-me start
and stop times automatically correspond to your

anization's start and end of work hours. In other

or
words, messa

es left at your extension outside of

work hours (as pre-pro

rammed in the system) will

be forwarded to your follow-me destination.

To program follow-me in accordance
with your organization’s work hours

1. Select [4] from the FOLLOW ME Menu.

2. When you are asked for the start time, dial [#].

3. When you are asked for the stop time, dial [#] a

ain.

Step 3: Select the follow me method

You can have your messa
telephone, pa

er or to an extension configured behind a

es forwarded to either a regular

PABX or CENTREX. (See your system administrator for
more details about this third option).

1. Dial [5] in the FOLLOW ME Menu.

2. Dial [1] for pa
PABX/CENTREX C.O. line.

36 Digital and analog telephone sets and SLT

er , [2] for a regular telephone, or [3] for a

You have now finished programming one of the two fol-

g

g

g

g

g

g

g

g

low-me numbers. If you wish to pro

ram a second num­ber , select [4] from the MAILBOX Menu, and then either
[1] or [2] from the MAILBOX OPTIONS Menu, and
repeat this process for the second number.

Step 4: Activate (or deactivate) the follow-me number

Once you have pro

rammed at least one follow-me num-

ber, you can activate the follow-me option.

1. Dial [1] or [2] in the MAILBOX OPTIONS Menu;
you receive the FOLLOW-ME Menu.

2. Dial [1] to activate follow-me by messa

e type.

You receive the FOLLOW ME ACTIVATION Menu:

To activate for all new messages Dial [1]
To activate for external and urgent new messages only Dial [2]
To activate for urgent new messages only Dial [3]

3. Select the desired option by dialin

[1], [2] or [3].
To deactivate the follow-me option, select [2] in step 2,
above.

ANSWERING A FOLLOW-ME CALL

Answering a follow-me call forwarded to a telephone

When you have activated follow-me for a telephone exten­sion (re
you receive a messa
nal number rin

This is a recorded message for <

You then hear the followin

If the requested person is present Dial [2]

ular or PABX/CENTREX) or external number , and

e, the telephone extension or exter-

s, and you hear a recorded announcement:

your name>.

options:

If the requested person is unknown Dial [3]
If the requested person is not present now Dial [4]

Digital and analog telephone sets and SLT 37

To answer a follow-me call

g

g

g

g

g

g

g

g

g

1. Dial [2];
you are asked to enter your password.

2. Enter your password;
you hear your messa

es.

NOTE

If you dial [3], the follow-me number is disabled.
No more messa
unless you activate it a

es are forwarded to that number,

ain.

If you dial [4], the system will try to reach you at
this number a

e arrives.

sa

ain, when an additional new mes-

ANSWERING A FOLLOW-ME CALL
FORWARDED TO A PAGER

When you have activated follow-me for a pa
receive a messa
your pa

er service, you hear a recorded announcement:

e, the pager beeps. After dialing in to

This is a recorded message for <your name>

er and you

.

Then you hear the messa

e.

38 Digital and analog telephone sets and SLT

RECORDING CONVERSATIONS

g

g

g

g

g

g

g

g

gag

g

g

g

g

g

IMAGEN enables you to record your telephone conversa­tions. You must have the system administrator pro
desi

nated [CALL RECORD] button to operate on your

telephone set. This feature is not available on sin

ram a

le line

telephones.
A conversation you have recorded is stored in your mailbox

as a new messa

e. You can, therefore, transfer or copy the

recorded conversation to another mailbox or mailbox

roup. (See the section titled

message to another mailbox

Unless your system is pro
recordin

time allotted to each call is 15 minutes. You can,

however, add additional recordin

Copying or transferring a

).

rammed otherwise, the initial

time, for up to a total of

30 minutes.

To record a conversation

1. While en
press [CALL RECORD]; the button li
arrowhead appears next to it.

2. Dial [4] to extend the recordin

3. Press [CALL RECORD] a
the li

ht goes off or the arrowhead disappears.
It is required that you inform the second party that the
conversation is bein

Digital and analog telephone sets and SLT 39

ed in a conversation,

time, if necessary.

ain to stop the recording;

recorded.

hts up or an

SCREENING INCOMING CALLS

g

g

g

g

g

g

g

g

g

g

g

g

The call screening feature allows you to screen external
calls arrivin
mated attendant. You hear who is callin

at your extension through the IMAGEN Auto-

you and decide
which calls you want to answer, and which callers you
would prefer to leave a messa

You must ask the system administrator to pro
ture to be operative at your extension, and to assi

e.

ram this fea-

n one of
the fixed buttons on your telephone set as a [CALL
SCREEN] button.

When the feature is operative and you receive a call, the
auto attendant answers the call. Callers hear a recorded
announcement, askin

them to identify themselves. You
hear both the auto attendant and the caller's response
throu
or have IMAGEN take a messa

This feature is not available on sin

h the station speaker . You can either answer the call,

e.

le line telephones or on

non-speakerphone di

To screen your calls

1. Press [CALL SCREEN];

the button li
indicatin

40 Digital and analog telephone sets and SLT

that the feature is operative;

ital or analog telephone sets.

hts up or an arrowhead appears next to it,

2. When you receive a call, listen to callers identifying

g

g

g

g

g

themselves and decide if you want to accept the call.
To answer the call, pick up the receiver or press [SPKR].

or

To reject the call dial any key , other than [SPKR], or sim­ply refrain from answerin
answer
chan

reeting. At this stage, you can no longer

e your mind and pick up the call.

To stop screening your calls

• Press [CALL SCREEN] a

the button li

ht goes off or the arrowhead disappears.

. The caller hears your no

ain;

Digital and analog telephone sets and SLT 41

MESSAGE MONITORING AND CALL

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INTERCEPTION

The message monitoring feature allows you to monitor
messa
external callers. When messa
your telephone set, each of your calls will be answered by
the automated attendant, who will su
leave you a messa
bein
and answer the call or to have the caller leave a messa

You can pro
set, and to assi
phone set as a [MESSAGE MONITOR] button.

You must ask the system administrator to pro
messa

This feature is not available on sin
non-speakerphone di

es being recorded in your mailbox for you, by

e monitoring is activated for

est that the caller

e. You can hear the message while it is

recorded and decide whether you prefer to intercept

e.

ram the monitoring time from your telephone

n one of the fixed buttons on your tele-

ram the

e monitoring feature to be operative at your station.

le line telephones or on

ital or analog telephone sets.

To monitor your messages

1. Press your pro

ton; the button li
to it, indicatin

2. When a caller be

caller’s voice can be heard -- throu
set speaker -- and you can then decide if you want to
accept the call. At this sta
in mute mode, so that the caller cannot hear you.

42 Digital and analog telephone sets and SLT

rammed [MESSAGE MONITOR] but-

hts up or an arrowhead appears next

that the feature is operative.

ins recording a message for you, the

h your telephone

e, your telephone set will be

To intercept the call

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1. To answer the call:

• pick up the receiver;

or

• press [SPKR].
or

2. To reject the call

:

• dial any key other than [SPKR];

or

• simply refrain from answerin

.

To stop monitoring your calls

• Press your pro

ton a

ain;

the button li

rammed [MESSAGE MONITOR] but-

ht goes off or the arrowhead disappears.

To set the monitoring time for your calls

1. Enter your mailbox (dial the IMAGEN access code and

dial [#][#]).

2. Enter your password;

you receive the Mailbox Menu.

3. Dial [4]; you receive the MAILBOX OPTIONS Menu;

4. Dial

5. [8];

you are asked to set the monitorin

• in multiples of 5 seconds, where dialin
a di
a maximum messa

it between 1 and 9 corresponds to

e monitoring time of

time either:

5 seconds to 45 seconds, respectively;

or

• to be unlimited.

Digital and analog telephone sets and SLT 43

6. Dial either:

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•the di
monitorin

it -- [1] to [9] -- for the desired respective

time;

or

• [#] -- for unlimited monitorin

time;
the auto attendant responds with an announcement of
the selected monitorin

time; for example:

• if you dialed [1] -- “five seconds”;

• if you dialed [9] -- “forty five seconds”;

• if you dialed [#] -- “unlimited”;
if no settin

is defined, the default monitoring time is 10

seconds.

44 Digital and analog telephone sets and SLT

DIALING ASSISTANCE

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FOR OUTSIDE CALLERS

Outside callers who do not know the extension number of
the person they wish to reach have three different types of
assistance available to them:

Dial by Name

Enables them to reach the person by dialin
their name.

Extension assistance

Plays recorded announcements of extension numbers.

Single digit dialing

Allows the caller to reach a prepro
dialin

Dial by name

one digit.

NOTE

A person callin
use all three of these options, by first exitin
system and then dialin
phone number.

from inside the system may also

the

rammed extension by

IMAGEN

a few letters of

the

external tele-

An outside caller, answered by the auto attendant, can
use the Auto Attendant Dial by Name (ADBN) feature to
reach an extension, by dialin
owner rather than the extension number. The caller dials
the first few di
standard DTMF telephone dialpad.

Digital and analog telephone sets and SLT 45

the name of the extension

its of the extension owner's name, using the

To dial by name

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1. Dial the IMAGEN telephone number; you hear the fol-
lowin

To call an extension
To leave a message
To dial by name
To conduct an interview
To use single digit dialin
To ask for extension assistance
To ask for operator assistance
To disconnect

options:

Dial [1] and the extension no.

Dial [2] and the mailbox number

Dial [5], [6], [7] or [8]

2. Dial [3]; you hear a recorded announcement:

Please dial the first “X” letters of the subscriber's name.

“X” in the announcement is the pro

rammed maximum

Dial [3]
Dial [4]

Dial [9]
Dial [0]

Dial [*]

number of letters -- up to six.

• For the letter Q dial [7].

• For the letter Z dial [9].

• To complete the entry dial [#].

• For the operator dial [0].

3. Dial the first letters of the person’s name and dial [#];
the system’s reaction depends on whether or not the
letters you dial match a name in the dial by name direc­tory.

• If the letters you dial match a name -- and only one
name -- from the directory, the system dials the cor­respondin

extension.

• If the letters do not match any name in the directory,
you hear a recorded announcement:

have dialed is not listed in our directory

The name you

.

46 Digital and analog telephone sets and SLT

• If the letters match several possible names, you are

g

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g

iven a choice of which name you want to dial. For
example, if you want to reach Jack Brown and dial
BR and [#], you hear a recorded announcement,

you the first name in the directory that starts with

in
BR:
There are several subscribers with that name.
Please select one of the followin

names:

• BOB BROWN at extension 455

Dial

[1]

•

•

Dial

•

Dial

•

Dial

You continue dialin

to transfer to that extension

[2]

to play the next name

[0]

for the operator

[*]

for the previous menu

[2], until you hear the name you

.

want to reach. Then dial [1].

NOTE

The Dial By Name feature is also available to inter-

iv-

nal users in the followin

• When leavin

• When copyin

a message for another mailbox;

or transferring a message to

situations:

another mailbox.

EXTENSION ASSISTANCE

Extension Assistance is a recorded announcement service
that provides the extension numbers of various depart­ments in your or

anization.

The primary extension assistance announcement can list a
series of departments -- for example:

• For personnel dial [1];

• For sales and marketin

dial [2].

Digital and analog telephone sets and SLT 47

The secondary extension assistance announcement gives

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the extension numbers of various people in the depart­ment. For example, if you dialed [1] for personnel you

ht then hear an announcement similar to:

mi

• For Jane Smith dial 13489

• For John Miller dial 15679
When a caller hears the extension number of the person

they wishes to reach, they can either:

• Dial [1] and dial the extension number
or
Dial [2] and the mailbox number; they can then leave a
messa

e after the tone sounds.

SINGLE DIGIT DIALING

Certain extensions as desi
dialed directly, if pro

rammed accordingly. The outside
caller hears an announcement listin
and dials a sin

le digit, rather than dialing the extension

nated in the system can be

these extensions,

number, or name of the subscriber.
The di

its [5], [6], [7], or [8] are commonly allocated to sin-

le digit dialing, but your system administrator may have

pro

rammed your system differently.

OPERATOR ASSISTANCE

In those cases where an operator position has been pro-

rammed into the system, an external user can choose to

be connected to the operator:

1. Dial the IMAGEN telephone number.

2. Dial [0] to select the Operator Assistance option.

3. Additionally , if you had selected [2] to leave a messa

and then chan
announcement concludes, you can dial [0] to have your
call transferred to the operator.

48 Digital and analog telephone sets and SLT

e your mind before the message-record

e,

PROGRAMMED INTERVIEW

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If the system administrator has programmed this feature, it
conducts a recorded interview with an outside caller.

For example, the system administrator can pro
interview that takes orders over the phone. The recorded
interview questions mi
address, what product they wants to order , what size, what
color, etc. and how they want to make payment. The
answers are recorded. The interview consists of a maxi­mum of ei
messa

To conduct an interview

1. Dial the IMAGEN telephone number;

you hear the main openin
instruction to dial [4] for the interview (for example

ht interview questions, followed by a closing

e to the caller.

you want to order a catalo

2. Dial

you hear the first interview question.

[4]

;

ht ask the customer their name and

reeting, which includes an

ue item, dial

[4]).

ram an

, If

3. Answer the question and dial [#] to indicate that you

have finished your answer, or simply wait for the allot­ted time to pass;
you hear the next question.

4. Answer the rest of the questions, until you hear the

closin

Digital and analog telephone sets and SLT 49

message.

NOTE

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g

Your system administrator may pro

ram up to nine
different interviews into the system. If there is more
than one interview, the main openin
tains dialin
interviews. For example,

item, dial

instructions for accessing the different

To order a catalogue

[7].

To request billing information, dial

reeting con-

[8]. Once the caller has dialed into the desired
interview, it is conducted as above.

50 Digital and analog telephone sets and SLT

FOREIGN LANGUAGE

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ging

ANNOUNCEMENTS

IMAGEN offers you the option of having your mailbox oper­ate in lan

If this option has been installed, your system administrator
can pro
your mailbox have a choice of hearin
instructions in up to ten different lan

It is possible to pro
options and announcements in a forei
incomin

System announcements and instructions are in En
unless otherwise pro
in which case the main openin
with an option for chan

ram your mailbox so that you and people calling

callers hear them in English.

es other than English.

announcements and

es.

ram a mailbox so that its owner hears

n language, while

lish

rammed by the system administrator ,

reeting provides the caller

the language.

Digital and analog telephone sets and SLT 51

ADVANCED SUBSCRIBER

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FEATURES

This section contains a description of a number of more
advanced mailbox features. If you prefer, each of these
features can also be pro
administrator, on the dedicated IMAGEN Personal Com­puter.

AUTOMATIC COPYING OF UNHEARD MESSAGES

If a number of employees in your or
same type of calls, IMAGEN can ensure that they receive
each other’s messa
messa

o unattended, can be automatically passed on to another
collea
Automatic Copyin

For instance, if you deal with ur
messa
minutes automatically copied into one of your collea
mailbox. On the other hand, someone who deals with less

e left for an absent employee that may otherwise

ue for handling. This IMAGEN feature is called

es that have been in your mailbox for more than 15

es as well. In this way, an important

of Unheard Messages.

rammed for you by your system

anization handle the

ent matters, you may want

ues'

ent matters may prefer not to have their messages cop-

ur
ied unless they have been in their mailbox for over a day.

Once you have pro
your mailbox at re
a new messa
that messa
mailbox. All subsequent new messa
automatic-copy mailbox, until you enter your own mailbox
and listen to your messa

52 Digital and analog telephone sets and SLT

e within the amount of time you specified,

e is copied into the designated automatic-copy

rammed this feature, IMAGEN checks

ular intervals. If you have not listened to

es are copied into the

es.

To program your mailbox to automatically copy

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unheard messages

1. Dial [4] in the MAILBOX Menu; you receive the MAIL-

BOX OPTIONS Menu.

2. Dial [7] -- Auto-copy; you are transferred to the AUTO

COPY Menu:

To select the auto-copy destination
To select the auto-copy time period
For non-urgent messages
For private messages
For common messages
To repeat this menu
To return to the previous menu

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [0]

Dial [*]

3. Dial [1] to indicate the auto-copy destination, then enter

the appropriate mailbox number;
you are returned to the AUTO COPY Menu.

4. Dial [2] to specify the time period after which messa

es
in your mailbox will be copied to the auto-copy destina­tion. Enter the time period in HH:MM format (e.

. for 15
minutes, dial [0], [0], [1], [5]).
You are returned to the AUTO COPY Menu.

NOTE

The time period you desi
of 15 minute intervals (e.

nate must be a multiple
. 15 minutes, 45 min-

utes, 1 hour).

5. Dial [3] -- non-ur
select the type of messa

ent, [4] -- private or [5] -- common, to

e for which you want to acti-

vate (or deactivate) the auto copy feature.

6. Dial [1] to activate (or [2] to deactivate) the feature for
that messa

e type.

You are returned to the AUTO COPY Menu.

Digital and analog telephone sets and SLT 53

7. Repeat steps 5 and 6 if you want to activate (or deacti-

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vate) auto-copy for additional messa
Copies of all messa

es forwarded to another mailbox

e types.

by this feature remain in the source mailbox. In addi­tion, messa

es copied to the automatic-copy mailbox
will NOT be on-forwarded to other mailboxes in the
event that they are unheard by your collea

ue as well.

DEFINING A PERSONAL DISTRIBUTION GROUP

In addition to mailbox

roups, which are programmed by
the system administrator, you can also define your own
personal distribution

es. A personal group can consist of up to eight member

sa

roup for sending out common mes-

mailboxes. Subject to this size limitation, you can add and
delete mailboxes at will. Only one personal distribution

roup can be defined per mailbox.

To add mailboxes to your personal distribution group

1. Dial [4] in the MAILBOX Menu; you receive the MAIL-

BOX OPTIONS Menu.

2. Dial [6] -- Private distribution list;

you are transferred to the DISTRIBUTION LIST Menu.

To insert a new member
To move to the next member
To delete the current member

Dial [1]
Dial [2]
Dial [3]

3. Dial [1] and then enter the mailbox number of the first

member;
the mailbox is added to your personal

roup, and you

are returned to the DISTRIBUTION LIST Menu.

4. Repeat step 3 for as many mailboxes as you wish to

add to your

roup.
If you attempt to add a member to the
full, you hear the messa

54 Digital and analog telephone sets and SLT

roup when it is

e

Your distribution list is full

.

To delete Mailboxes from your

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personal distribution group

1. From the MAILBOX OPTIONS Menu, select [6] to
access the DISTRIBUTION LIST Menu;
you hear the announcement

ber is <Mailbox number>

The current member num-

.

2. Dial [3] to delete the current member

or

Dial [2] (repeatedly if necessary) to scroll throu
other mailboxes in your

roup, and dial [3] to when you
reach a mailbox you wish to delete.
The current member mailbox is deleted and you are
returned to the DISTRIBUTION LIST Menu.

When you have deleted all members of your distribution

roup, you hear the announcement

Y our distribution list

is empty.

To send a message to your personal distribution group,
dial [0] when IMAGEN asks you to enter the mailbox

roup number. See the section titled

sage for a mailbox group

for more details.

Leaving a mes-

h the

PROGRAMMING AUTOMATED ATTENDANT SERVICE
FOR YOUR MAILBOX

The Auto attendant service feature allows you to take full
advanta
enables you to determine how incomin

e of the IMAGEN Auto attendant facility. It

calls to your
extension will be handled in the event of a ‘busy’ or ‘no
answer’ response, whether durin

daytime or nighttime

hours.
By proceedin

through a series of menus, you can specify:

• the conditions under which you want the Auto attendant

to operate;

• the types of calls and times at which mailbox forwardin

instructions will apply;

Digital and analog telephone sets and SLT 55

• whether callers should be forwarded internally or exter-

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nally, or

iven the option to leave a message.

A. Select a department secretary

You can desi
tary’, whereby an incomin

nate an extension as ‘Department Secre-

caller who dials [0] to connect
to the operator will be directed to this extension for assis­tance.

To define an extension as the department secretary

1. Dial [4] in the MAILBOX Menu; you receive the MAIL-

BOX OPTIONS Menu.

2. Dial [3] to select the Auto Attendant Service option;

you receive the AUTOMATED ATTENDANT Menu:

To program the department secretary
To program automated attendant service

Dial [1]
Dial [2]

To program forwarding for all calls
To program specific call forwardin

Dial [3]
Dial [4]

3. Dial [1]

you are prompted to enter the number of the extension
to serve as Department secretary.

4. Enter the extension number, then dial [#];

you are returned to the AUTOMATED ATTENDANT
Menu.

B. Select the Auto attendant method

of operation for your mailbox

You can choose one of the followin
modes for dealin

Internal --

•

incomin

The Auto attendant initially transfers all

calls to your internal extension. If there is a

with incoming calls:

three Auto attendant

‘busy’ or ‘no answer’ response, calls are handled
accordin

to mailbox forwarding instructions (as

described below).

56 Digital and analog telephone sets and SLT

•

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External

-- The Auto attendant initially transfers all

incomin

calls to your external Follow-me location
(which must be activated). If there is a ‘busy’ or ‘no
answer’ response, calls are handled accordin
box forwardin

•

None

-- The Auto attendant will not operate for your
extension. In this case, incomin
extension are

instructions.

calls intended for your

reeted with an announcement stating

to mail-

that the requested extension is unavailable.

To select the desired Auto attendant method
of operation

1. From the AUTOMATED ATTENDANT Menu, select [2];
you are prompted to choose the Auto attendant mode
you require.

2. Dial [1] -- Internal, [2] -- External or [3] -- None.
You are returned to the AUTOMATED ATTENDANT
Menu.

C. Program the call handling method

for all no answer/busy calls

You can determine how all incomin

calls are to be han­dled if your extension is busy or there is no answer. There
are several options available:

Default

•

in
have IMAGEN play the re
menu, either with or without offerin

-- You can decide to have calls handled accord-

to default tenant programming for your system; or

ular BUSY/NO ANSWER

the caller the

option to ‘camp on’ to your extension.

•

Record

-- The caller is asked to leave a message in

your mailbox.

Unscreened transfer

•

-- The caller is automatically

camped on to your extension.

Digital and analog telephone sets and SLT 57

•

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Follow me

-- You can choose to have calls forwarded to

either your first or second pre-pro

rammed follow-me
number (which must be activated). If you have two fol­low-me numbers, you can choose the ‘Both’ option,
whereby calls are forwarded to your second number in
the event that your first follow-me is deactivated.

Internal forward

•

-- Select an internal extension number
where calls will be forwarded on either a screened or
unscreened basis.

To program the no answer/busy call handling method
for all calls

1. From the AUTOMATED ATTENDANT Menu, select [3];
you are transferred to the OPERATION Menu:

To select the Default option
To select the Record option

Dial [1]
Dial [2]

To select the Unscreened Transfer option
To select the Follow-me option
To select the Internal Forward option

2. Choose the desired call handlin

method.

Dial [3]
Dial [4]
Dial [5]

• If you dial [2] -- Record, or [3] -- Unscreened transfer ,
your selection is saved, and you are returned to the
AUTOMATED ATTENDANT Menu.

• If you dial [1] -- Default -- you are prompted to select
a Default option.
Dial [1] for the BUSY/NO ANSWER menu with a
camp-on option.
Dial [2] for the BUSY/NO ANSWER menu without a
camp-on option.
Dial [3] for re

ular tenant programming.
After makin
AUTOMATED ATTENDANT Menu.

58 Digital and analog telephone sets and SLT

your selection, you are returned to the

• If you dial [4] -- Follow-me, you are prompted to

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select a Follow-me option.
Dial [1] to direct calls to your first follow-me number.
Dial [2] to direct calls to your second follow-me num­ber.
Dial [3] to select the ‘Both’ option, as described
above.
After makin

your selection, you are returned to the

AUTOMATED ATTENDANT Menu.

• If you dial [5] -- Internal Forward, you are prompted
to enter an internal extension number. You are then
asked to select either [1], to have calls forwarded on
a screened basis, or [2], to have them forwarded on
an unscreened basis. After makin

a selection, you

are returned to AUTOMATED ATTENDANT Menu.

D. Program the no answer and busy call handling

method for specific types of calls

You may decide you would prefer certain incomin
arrivin
different manner to that pro

You can distin

at particular times of day or night to be handled in a

rammed in Part C, above.

uish between calls that receive a ‘busy’ or

calls

‘no answer’ response, and between those calls arrivin
the Auto attendant (includin
dialed calls), and those arrivin
system.

Followin
pro

•

ram different call handling options:

Auto attendant Day no answer

are the six categories of calls for which you can

unanswered calls that arrived via the Auto attendant
durin

Auto attendant Night no answer

•

(system) daytime hours should be handled.

unanswered calls that arrived via the Auto attendant
durin

Digital and analog telephone sets and SLT 59

(system) nighttime hours should be handled.

via

Dial by Name and Single digit

directly via the DIGITAL

-- you can decide how

-- you can decide how

•

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g

Auto attendant Day busy

-- you can decide how calls
that arrived via the Auto attendant durin
time hours and received a busy si

nal, should be han-

(system) day-

dled.

Auto attendant Night busy

•
that arrived via the Auto attendant durin
hours and received a busy si

System Forward no answer

•

-- you can decide how calls
nighttime

nal, should be handled.

-- you can decide how
unanswered calls that arrived via the DIGITAL system
should be handled.

System Forward Busy

•

-- you can decide how calls that

arrived via the DIGITAL system and received a busy

nal, should be handled.

si

To program the no answer and busy call handling
method for specific types of calls

1. From the AUTOMATED ATTENDANT Menu, select [4];
you are transferred to the FORWARD Menu:

To program Auto attendant Day no answer
To program Auto attendant Night no answer
To program Auto attendant Day busy
To program Auto attendant Night busy
To program System Forward no answer
To program System Forward busy

2. Choose the cate

ory of call that you wish to program;

Dial [1]
Dial [2]
Dial [3]
Dial [4]
Dial [5]
Dial [6]

you are transferred to the OPERATION Menu.

3. Proceed to select a call handlin

method, as in step 2 of
Part C, above;
you are returned to the FORWARD Menu, where you
can pro

ram further categories if you so desire. (You

are not required to pro

60 Digital and analog telephone sets and SLT

ram all six categories).

NOTE

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g

g

Unscreened transfer

The

call handling option is not

available for the two System Forward cate

4. When you have finished pro
call cate

ories, dial [*] to exit the FORWARD Menu.

ories.

ramming any or all of the

Digital and analog telephone sets and SLT 61

IMAGEN AT A GLANCE

To enter your mailbox

At your extension:

1. Enter the IMAGEN access Number;

2. Dial [#] twice;

3. Enter your password (if applicable).

From another extension:

1. Enter the

2. Dial

[#]

;

IMAGEN

Number;

3. Enter your Mailbox Number;

4. Enter your password (if applicable).

From outside the system:

1. Dial the IMAGEN telephone number;

2. Dial [#];

3. Enter your Mailbox Number;

4. Enter your password (if applicable).

62 Digital and analog telephone sets and SLT