Telpar SP-5000, SP-5000 HC User Manual
Model SP-5000 Thermal Printer
User Manual
TELPAR
A Platinum Equity COMPANY
187 Cosby Road
Dover, New Hampshire 03820
Toll Free: 800-872-4886 (from the U.S.A. and Canada only)
603-750-7237
Fax: 603-742-9938
Manual SP-5000 CE/UL Version – Part No. 790136-0020 (Rev. D - 06/03)
Website: www.telpar.com
E-mail: info@telpar.com
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Table of Contents
1 Introduction............................................................................................................................... 4
1.1 Printer Overview................................................................................................................... 4
1.2 Telpar - Limited Printer Limited Warranty............................................................................ 5
2 Operator Information................................................................................................................ 6
2.1 Printer Top View................................................................................................................... 6
2.2 Printer Status LED............................................................................................................... 6
2.3 Primary AC Power Input....................................................................................................... 6
2.4 Unpacking and Inspection.................................................................................................... 8
2.5 Paper Loading...................................................................................................................... 8
2.6 Intelligent Kiosk Operation.................................................................................................... 8
2.6.1 Enable and Disable of the Delivery System Ticket Removal..................................... 10
2.6.2 Clearing a Paper Jam Condition................................................................................. 11
3 3 Installation............................................................................................................................ 12
3.1 Power Up and Self Test..................................................................................................... 12
4 Interface Specifications.......................................................................................................... 13
4.1 Serial Interface Specifications............................................................................................ 13
4.1.1 SW1 Switch Settings.................................................................................................. 13
4.1.2 SW2 Settings.............................................................................................................. 14
4.1.3 DB-9 RS-232 Serial Interface..................................................................................... 14
4.2 Parallel Interface................................................................................................................. 14
4.3 Flow Control....................................................................................................................... 15
4.4 Parallel Port Handshaking Implementation........................................................................ 15
4.4.1 Scope.......................................................................................................................... 15
4.4.2 Description of Status Signals...................................................................................... 15
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4.4.3 Description of Changes Required............................................................................... 15
4.5 Parallel Interface Cable...................................................................................................... 16
4.6 Optional Microsoft Windows® Driver Diskettes................................................................. 16
4.6.1 Telpar SP-5000/2 Windows Driver Disk..................................................................... 16
4.6.2 SP-5000/3 Windows Driver Disk................................................................................ 16
4.6.3 SP-5000/4 Windows Driver Disk................................................................................ 17
4.7 Installing a Telpar Printer Driver with Microsoft Windows® 3.1x....................................... 17
4.8 Installing a Telpar Printer Driver with Microsoft Windows® 95.......................................... 17
4.9 Installing a Telpar Printer Driver with Microsoft Windows® NT 3.51 Intel.......................... 18
5 Programming Information...................................................................................................... 19
5.1 Control Codes and Escape Sequences for SP-5000/2..................................................... 19
5.2 Control Codes and Escape Sequences for SP-5000/3..................................................... 20
5.3 Control Codes and Escape Sequences for SP-5000/4..................................................... 21
5.4 Programming Example to Show All Four Character.......................................................... 22
5.5 Non-Volatile Data (with Optional 512KByte Ram).............................................................. 22
5.5.1 An Example of Programming Non-Volatile Data in BASIC......................................... 22
5.5.2 Printing Non-Volatile Data........................................................................................... 22
5.6 Horizontal Graphics Mode.................................................................................................. 23
5.7 Bar Code Operation........................................................................................................... 25
5.7.1 Programming Bar Code Operation in Basic............................................................... 25
5.7.2 3 of 9 Bar Code Description........................................................................................ 25
5.7.3 UPC Bar Code Description......................................................................................... 26
5.8 Echo Back Printer Error Status Byte................................................................................. 27
5.9 Echo Back Printer Mode Status Byte................................................................................. 27
6 SERVICE................................................................................................................................ 28
6.1 Introduction......................................................................................................................... 28
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6.2 Required Information for Service........................................................................................ 28
6.2.1 Cleaning...................................................................................................................... 28
6.2.2 Printing Malfunctions................................................................................................... 28
7 Trouble Shooting.................................................................................................................... 29
7.1 SP-5000 Trouble Shooting Table....................................................................................... 29
7.2 Clearing a Paper Jam......................................................................................................... 30
8 ASCII Codes........................................................................................................................... 31
9 UPC Code Chart.................................................................................................................... 32
10 Controller Layout.................................................................................................................... 33
11 Printer Specifications............................................................................................................. 34
11.1 Specifications................................................................................................................. 34
11.2 Telpar Roll Paper for SP-5000:...................................................................................... 34
11.3 Options........................................................................................................................... 34
12 FCC Compliance Statement.................................................................................................. 35
13 CE Declaration of Conformity................................................................................................ 36
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1 Introduction
Manual Revision D.
1.1 Printer Overview
The Telpar SP-5000 is a fast, low cost industrial printer. The SP-5000 will print at a maximum paper feed rate of
2.0 inches per second.
The SP-5000 can provide a variety of output formats. The printer is available with mechanisms which will accept
2.35, 3.125 or 4.40 inch wide thermal paper. The SP-5000 is also capable of high density graphics. MTBF = 400
million (min.) pulses (25% print ratio). The SP-5000 is equipped with a dual configuration 9 pin RS-232 serial
interface, and a Centronics type (DB-25S) parallel interface.
Low maintenance is assured by Telpar’s reliable design and ribbonless thermal print technology. The SP-5000 also
includes a built-in diagnostic self test and a 31K data buffer (128 and 512K optional).
The SP-5000 is housed in a rugged aluminum enclosure. This unit operates through 0° to +122° F with a
constantly regulated print intensity control.
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1.2 Telpar - Limited Printer Limited Warranty
For one (1) year after shipment of the printer product to Buyer, Telpar warrants the product against defects in
materials and workmanship provided the product has been operated and maintained in accordance with
manufacturer’s operating and maintenance specifications. The warranty specifically excludes ribbons, paper and
other consumable items.
THIS WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED.
TELPAR MAKES NO OTHER WARRANTY AND BUYER SPECIFICALLY WAIVES ANY OTHER WARRANTIES,
INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO
WARRANTIES WHICH EXTEND BEYOND THOSE DESCRIBED HEREIN.
Telpar’s liability hereunder is limited to the repair or replacement of defective parts. This liability does not extend
to normal wear and tear. Telpar will, solely at its option, remedy all valid warranty claims either by:
(a) Repairing or replacing the defective unit at Telpar’s factory; or
(b) Repairing or replacing the defective subassembly at Telpar’s factory.
If so directed by Telpar, Buyer shall return the defective unit or subassembly, transportation prepaid by Buyer, to
Telpar’s factory. After repair or replacement has been accomplished, Telpar will return the unit or subassembly,
transportation prepaid by Telpar, to Buyer.
As a precondition to any warranty service, prior to return of any units or subassemblies to Telpar by Buyer, Buyer
must contact Telpar’s Order Administration Services and receive authorization in the form of a Return Material
Authorization (RMA) number. Telpar reserves the right to refuse any goods it has not previously authorized for
return, or any goods shipped without transportation prepaid.
NO WARRANTY SHALL APPLY TO ANY DAMAGE RESULTING FROM OR CAUSED BY BUYER, IF BUYER SHALL MAKE
ANY CHANGES, MODIFICATIONS, ADDITIONS OR DELETIONS OF HARDWARE, SOFTWARE OR FIRMWARE IN THE
PRINTER PRODUCTS SOLD HEREUNDER WITHOUT TELPAR’S ADVANCE WRITTEN CONSENT.
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2 Operator Information
2.1 Printer Top View
Printer Status LED
LED PRINTER STATUS
Solid Green Printer Ready
Flashing Green and Red Printer Platen in Open
Position, or Paper Out of
Mechanism
Solid Red Paper Roll Low
2.3 Primary AC Power Input
The power module is where the main power fuses are located. In this module, the primary power may be set to
115 VAC or 230 VAC. To change the primary AC input voltage, or replace a fuse, perform the following:
1. To gain access to the primary power fuse location, use a small flat blade screw driver to pry open the
access door at the pry point as shown below.
2. Remove the fuse module by using a small flat blade screw driver to pry up on the edge of the fuse
module. The fuse module will pull straight out of the AC input module.
3. Once the fuse module is out of the unit, replace the fuse with a proper rating fuse if necessary, or change
the voltage by rotating the fuse module 180°. Reinstall the fuse module into the AC receptacle with the desired
voltage positioned for display in the view window. The voltage selected can be seen by looking at the voltage
displayed in the view window located on the right side of the module when the access door is closed.
Figure 2 SP-5000 Fuse Module
F1 = 2A/250V for 115 VAC operation
F2 = 1A/250V for 230 VAC operation
Figure 3 SP-5000 Back View
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2.4 Unpacking and Inspection
Carefully unpack and inspect your SP-5000 for any damage which may have occurred in transit. Should any
damage have occurred, notify Telpar, save the shipping carton and packing materials, and file a damage claim with
the carrier. Specify the nature and the extent of the damage. Before installing or operating the printer, check the
following:
· Ensure that the primary power setting is correct for your installation.
· Ensure that the printer mechanism and paper paths are clear of all packing materials or other foreign
matter.
· Ensure that paper is installed. DO NOT OPERATE the printer without paper.
2.5 Paper Loading
Install a new roll of Telpar approved paper (thermal side up) on the paper spindle. Apply power to the printer. Set
printer platen to the closed position via the paper release lever (shown below) and then feed a straight and clean
leading edge of the paper directly into the paper input slot. Once the optical switch detects the paper, the printer
will automatically feed paper through the mechanism to the proper point.
2.6 Intelligent Kiosk Operation
The SP-5000 has been developed specifically for kiosk applications. The SP-5000 incorporates special mechanical,
electrical, and programming features that make it ideal for un-attended kiosk systems. To enable the Intelligent
Kiosk delivery feature, the printer must receive the escape code sequence ESC+”c” at the end of it’s printing
routine.
Note: The printer can output system status via the RS-232 Serial Interface. For more information see Section
5.8 and 5.9.
An example in BASIC to enable the drive system is as follows:
FOR X = 1 TO 60
LPRINT “SP-5000 PRINTER”
NEXT X
LPRINT CHR$(27) + “c”;
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2.6.1 Enable and Disable of the Delivery System Ticket Removal
The SP-5000 has the ability to retract the printed, cut and formerly delivered ticket if it has not been removed from
the Delivery System. This feature can be used in KIOSK applications when a customer has requested printed
information from the KIOSK, but has then decided to leave the printed information in the printer. Prior to the
availability of this option, the next printed information ticket would be cleared out of the front of the printer that
usually fell on the floor. Now, the next printed information will enable the previously printed ticket to be drawn
back into the printer and dropped into the open slot behind the Delivery System. KIOSK manufactures must
provide ample space and a receptacle for the retracted tickets to fall inside their KIOSK.
Since not all of Telpar’s customers are interested in using this feature, an Escape Sequence has been added to
allow the enable or disable of this feature.
To
Disable
the removal feature, send the sequence:
ESC + D + 0
Enable
To
the removal feature, send the sequence:
ESC + D + 1
The following BASIC programs enable and disable the feature via programming:
Basic Program Description
10 WIDTH LPRINT 255
20 LPRINT CHR$(27)+”D”+CHR$(1) :REM Enable Purge Ticket
30 End Enables the removal feature
10 WIDTH LPRINT 255
20 LPRINT CHR$(27)+”D”+CHR$(0) :REM Disable Purge Ticket
30 End Disables the removal feature
Additionally, the SP-5000 printer incorporates a DIP switch (SW1-8 located on the main control board) which will
enable or disable this feature. Please note that software can over-ride the hardware (DIP switch) setting.
To enable the optional feature with the DIP switch, the switch must be in the open position. To disable the
feature, move the switch to the closed position. The printer must be turned off (powered down) when making the
switch selections. The default operation (enable or disable) will be activated upon power up of the unit.
only
One key mechanical feature of the SP-5000 is that it will cut and deliver the hard copy
after the printer has
completed printing. This task is accomplished by re-directing the printed hardcopy below the unit. By re-directing
the output of the printer to the queue area while printing, jams due to premature hardcopy removal are
eliminated. The printer will allow a total of 102" (13 seconds) of printing to be re-directed. If this amount is
exceeded, the printer will go into error mode to alert the user of a potential problem.
The SP-5000 incorporates a hardcopy edge sensor located in the intelligent delivery output guide. This sensor
functions as an edge detector and a hardcopy clear sensor. When directed to print, the sensor is used to stop the
intelligent drive rollers to allow the redirection of the printed form. Once the unit has completed printing and has
received the ESC+”c” sequence, the drive rollers will engage and present the hardcopy to the user. The printer is
designed to output then hold approximately 0.5" of the hardcopy to allow manual removal by the user. The
hardcopy clear function is enabled if the drive rollers are jammed during the output sequence. If the drive rollers
are stalled for more than 20 seconds, the unit will reverse the drive rollers to clear the hardcopy from the output
path. If the unit does not clear the form, or the drive rollers jam, the unit will go into error mode to alert the user
of a potential problem.
2.6.2 Clearing a Paper Jam Condition
If a jam does occur in the output section of the intelligent paper delivery system, the output guide and cutter
assembly may be rotated upward to gain access to the mechanism output / cutter input area. To rotate the output
assembly, turn the unit off and remove primary power. Apply light pressure in an upward motion to the front
underside of the output assembly guide. While applying this pressure, push the left then right cutter retention
buttons outward (approximately 1/32") to release the assembly from the print mechanism.
Once free, the assembly may be rotated upward 90° that should provide access to the jam area. Additionally,
open the printer platen with the paper release lever on the left side of the printer. The jammed paper may be
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removed at this time. Once the paper has been removed, close the printer platen and lower and output assembly
to their home positions. Normal printing may be resumed at this time.
Figure 8 SP-5000 with Output Assembly in Closed Position
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3 3 Installation
3.1 Power Up and Self Test
The operating controls of the SP-5000 have been kept to a minimum. A convenient self-test feature allows the
operator to quickly determine that the printer is operating correctly.
· Telpar PART# 751502-0060 for the 2.35 inch wide roll.
· Telpar PART# 751503-0060 for the 3.125 inch wide roll.
· Telpar PART# 751504-0060 for the 4.40 inch wide roll.
Note: Each different paper width is used for a specific model only. The correct paper width must be installed
with the appropriate unit and mechanism.
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