tell Pager4, Pager4 2G.IN4.R2, Pager4 PRO, Pager4 2G.IN6.R1, Pager4 3G.IN4.R2 Installation And User Manual

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Pager4

Pager4 PRO

INSTALLATION AND USER MANUAL

for device version v5.00 and newer

Document version: 5.00 10.08.2018

Product models:

 Pager4 2G.IN4.R2  Pager4 2G.IN6.R1  Pager4 3G.IN4.R2  Pager4 3G.IN6.R1  Pager4 3GA.IN4.R2  Pager4 3GA.IN6.R1

 Pager4 PRO 2G.IN4.R2  Pager4 PRO 2G.IN6.R1  Pager4 PRO 3G.IN4.R2  Pager4 PRO 3G.IN6.R1  Pager4 PRO 3GA.IN4.R2  Pager4 PRO 3GA.IN6.R1

Table of contents

1 Main functions of the product ........................................................................................................ 3

1.1 Differences between the Pager4 and the Pager4 PRO models ............................................ 3

1.2 Differences between the 2G, 3G and 3GA models ............................................................... 4

1.3 Differences between the IN4.R2 and the IN6.R1 models ...................................................... 4

2 Connecting the terminals and putting into operation ..................................................................... 4

2.1 Under Voltage Lock Out (UVLO) function ............................................................................. 4

2.2 Input wiring ........................................................................................................................... 5

2.3 Output wiring ......................................................................................................................... 5

2.4 Connections and wiring (IN4.R2 model) ............................................................................... 5

2.5 Connections and wiring (IN6.R1 model) ............................................................................... 6

2.6 SIM card socket .................................................................................................................... 6

2.7 Connecting the antenna ........................................................................................................ 7

2.8 LED indicator ........................................................................................................................ 7

2.9 Installation ............................................................................................................................. 7

2.10 Putting into operation ............................................................................................................ 7

2.11 Technical specification ................................................................ .......................................... 8

3 General information on the notification process ............................................................................ 8

4 Configuring the Pager4 ................................................................................................................. 9

4.1 The user interface and configuration options of the software ................................................ 9

4.2 Methods of connecting to the device ..................................................................................... 9

4.2.1 Configuring directly via USB ....................................................................................... 10

4.2.2 Remote connecting to devices via cloud service ........................................................ 11

4.2.3 Remote connecting to devices via peer-to-peer connection ....................................... 14

4.2.4 Remote connecting to devices which are using the TEX-MVP protocol ..................... 15

4.2.5 Remote connecting to devices which are using the TELLMon protocol ..................... 16

5 How to use the Pager4 programming software ........................................................................... 17

5.1 Connection menu ................................................................................................................ 17

5.1.1 Viewing the settings options and configuring offline ................................................... 17

5.1.2 Connection type ......................................................................................................... 18

5.1.3 Device register ........................................................................................................... 19

5.2 Device settings menu .......................................................................................................... 21

5.2.1 General ....................................................................................................................... 21

5.2.2 Mobile devices (Pager4 PRO only)............................................................................. 26

5.2.3 Reporting channels..................................................................................................... 28

5.2.4 Notification templates ................................................................................................. 31

5.2.5 Inputs .......................................................................................................................... 33

5.2.6 Input events ................................ ................................ ................................ ................ 35

5.2.7 Service events ............................................................................................................ 39

5.2.8 IP cameras (Pager4 PRO only) .................................................................................. 44

5.2.9 Voice messages ......................................................................................................... 46

5.2.10 Advanced settings ...................................................................................................... 48

5.3 Device status menu ............................................................................................................ 50

5.3.1 Status monitoring........................................................................................................ 50

5.3.2 Event monitoring......................................................................................................... 53

5.3.3 System logs ................................................................................................................ 55

5.4 Software settings menu ...................................................................................................... 57

5.4.1 Settings ...................................................................................................................... 57

5.4.2 About .......................................................................................................................... 58

6 Controlling the device remotely by DTMF commands and text message .................................... 59

6.1 Remote control and status query by DTMF commands via phone call ............................... 59

6.2 Remote control and status query by SMS ........................................................................... 60

7 Factory reset ............................................................................................................................... 62

8 Contents of the package ............................................................................................................. 62

9 About the manufacturer ............................................................................................................... 62

1 Main functions of the product

The device can be used as an accessory for alarm control panels, as an individual GSM transmitter, or as a 4/6 zone standalone alarm control device with arming/disarming option.

Main functions:

 Sends SMS, e-mail* and Push notification* with configurable message for each event  Reports events by SMS, e-mail* and Push notification*, by voice call with recordable

message, over IP to remote monitoring stations using different communication protocols and by voice call using DTMF-based Contact ID protocol.

 Reporting options:

 SMS with configurable message up to 10 phone numbers  E-mail with configurable message up to 4 addresses*  Push notification with configurable message up to 4 users (mobile applications)*  Voice call up to 10 phone numbers with up to 15 uploadable or recordable

messages of 10 seconds each

 Reporting to CMS (Central monitoring station) over IP up to 4 IP addresses using

SIA IP DC-09, TELLMon and TEX protocol

 Reporting to CMS by voice call using DTMF-based (DC-05) Contact ID protocol up

to 2 phone numbers

 Up to 10 notification templates can be created and assigned to events in order to configure

the priorities of reporting channels used for reporting to CMS

 Configurable Contact ID event codes for each event including partition and zone options  Output control can be customized separately for each event using different operation

modes

 Available events: input events, service/error events (new and restore as well)  Local arming and disarming using dry contacts on inputs (with optional keyswitch, RF

remote controller or access control keypad with relay output)

 Remote arming and disarming, status query and output control by phone call and SMS, as

well as through the Internet using the mobile application*

 IP camera support: forwarding the links of up to 4 IP cameras by e-mail and Push

notification along with the alarm messages * available in the PRO model only

1.1 Differences between the Pager4 and the Pager4 PRO models

There are differences in function between the Pager4 and the Pager4 PRO product models. The Pager4 PRO includes the following extra functions:

 E-mail notification  Push notification  TELL Control Center multiplatform mobile application (iOS and Android)  IP camera support

1.2 Differences between the 2G, 3G and 3GA models

The only difference between the 2G and 3G models is the type of the modem used. The 3G (UMTS) communication makes possible higher speed, thereby increasing the speed of reporting. The 2G and 3G models can be used in Europe, while the 3GA model is equipped with a pentaband UMTS/HSPA modem that can be used worldwide. There is no difference between the mentioned models with regard to the available functions or configuration.

For the 2G model, calls made through the GSM network will delay all other communication, since 2G modems are unable to use multiple communication channels simultaneously.

1.3 Differences between the IN4.R2 and the IN6.R1 models

The IN4.R2 model comes with 4 contact inputs (IN1 to IN4) and 2 relay outputs (OUT1, OUT2), while the IN6.R1 has 6 contact inputs (IN1 to IN6) and 1 relay output (OUT1).

2 Connecting the terminals and putting into operation

Attention! Do NOT connect the metallic parts of the GSM antenna connector or the terminals of the device directly or indirectly to the protective ground, because this may damage the device!

2.1 Under Voltage Lock Out (UVLO) function

The product is provided with built-in automatic power disconnection (Under Voltage Lock Out) function. Depending on the product type, if the supply voltage drops below

8.4…8.2V, the device turns off automatically and it turns back on when the supply voltage is at least 11.2…11.4V.

The minimum supply voltage level required to turn the device on is 11.2…11.4V! After turned on with supply voltage higher than 11.2…11.4V, the device can operate stably even at lower supply voltage, but not lower than 8.4…8.2V.

If the device is powered from a power supply provided with a backup battery and there is no other electrical load on the battery when charging fails (e.g. in case of a power cut), while the battery discharges, the device turns off automatically at 8.4…8.2V voltage level.

Thereafter, if the battery is in good condition, it can regenerate and can reach the terminal

voltage of 11.2…11.4V where the device turns back on, then the battery may discharge again

below 8.4…8.2V. This may result a continuous switching on and off cycle that lasts until the battery can no longer regenerate to the 11.2…11.4V voltage level. If this phenomenon occurs,

the battery is flat and it should be replaced.

2.2 Input wiring

For the inputs, the normally closed or normally open dry contact should be connected between the given input (IN1…IN4/IN6) and the negative of the power input (V-) terminal.

If a normally open dry contact is used to activate the input, choose the NO (normally open)

option at the given input’s settings. In this case the input becomes activated when the given

input (IN1…IN4/IN6) and the V- terminal is shorted. If a normally closed dry contact is used to activate the input, choose the NC (normally closed)

option at the given input’s settings. In this case the input becomes activated when shorting

between the given input (IN1…IN4/IN6) and the V- terminal is removed.

2.3 Output wiring

The output provides normally open (N.O.) dry (potential free) relay contact by default and closed contact upon control.

2.4 Connections and wiring (IN4.R2 model)

System terminal inputs and outputs:

V+ Supply voltage ~ / 12…30V AC/DC (min. 500 mA) V- Supply voltage ~ / negative (if DC) IN1 Dry contact input 1 IN2 Dry contact input 2 IN3 Dry contact input 3 IN4 Dry contact input 4 OUT1 Relay output 1 (normally open dry contact) OUT2 Relay output 2 (normally open dry contact)

2.5 Connections and wiring (IN6.R1 model)

System terminal inputs and outputs:

V+ Supply voltage ~ / 12…30V AC/DC (min. 500 mA) V- Supply voltage ~ / negative (for DC) IN1 Dry contact input 1 IN2 Dry contact input 2 IN3 Dry contact input 3 IN4 Dry contact input 4 IN5 Dry contact input 5 IN6 Dry contact input 6 OUT1 Relay output (normally open dry contact)

2.6 SIM card socket

The SIM card socket can be accessed by removing the cover of the aperture found on the device enclosure. The cover can be removed by pressing it with your fingernail towards the LED at the end where the gap is and then pulling it outwards. Insert the SIM card in the socket. The services to be activated on the SIM card installed into the device should be chosen according to which services of the device you wish to use. Basically, for communication with receivers and servers it requires a SIM card with mobile Internet access that may use either public or private APN. The functions that use SMS sending need SMS service and the ones that use calls require GSM voice call service.

 Installing the SIM card:

 1. pull the metal security lock of the SIM socket towards the

LED until it clicks

 2. reach under the metallic security lock with your fingernail

and pull it outwards to open the socket

 3. slide the SIM card into the opened part with the contacts

facing down, as shown in the figure

 Close back the opened part together with the SIM card.  Press down carefully the metallic security lock and pull it

towards the side of the enclosure until it clicks.

2.7 Connecting the antenna

Connect the GSM antenna to the FME-M socket. The device comes with an antenna which provides good transmission under normal reception circumstances. In case of experiencing signal strength problems or/and wave interference (fading), use another (directed) type of antenna or find a more suitable mounting place for the antenna. In case of installing the unit into a metal box, the antenna should be mounted outside the box in a place where the measured GSM signal is the highest available.

2.8 LED indicator

Blinking red

The GSM service is unavailable or system startup/restart is in progress

Permanent red

SIM card error

Red blinks fast Green blinks slower

Event reporting is in progress

Green blinks slowly, Red is not lit

Connected to the GSM network, device disarmed

Green and red blink alternately

Connected to the GSM network, device armed

2.9 Installation

Please check the environment before installing:

 Verify the GSM signal strength with your mobile phone. It may happen that the signal

strength is not sufficient in the desired mounting place. In this case the planned installation place can be changed before mounting the device.

 Do not mount the unit in places where it could be affected by strong electromagnetic

disturbances (e.g. close to electric motors, high voltage, etc.).

 Do not mount the unit in wet places or places with high degree of humidity.

2.10 Putting into operation

 Disable voicemail and notification in SMS about missed calls on the SIM card

installed into the device.

 The device can handle the SIM card’s PIN code. If you wish to use the

PIN code management, configure the SIM card’s PIN code in the programming

software at the “Settings” section. Otherwise disable PIN code request on the SIM

card.

 Enable both caller identification and caller ID presentation (CLIP) service on the SIM

card at the GSM service provider (these services might not be enabled by default, please

check). To enable these services, install the SIM card into a mobile phone and call the

customer service of the card’s GSM service provider and enable the services in the menu,

or visit one of the service provider’s personal customer services and ask to enable these services on the SIM card.

 Check the SIM card to be installed correctly into the device.  Check the GSM antenna to be connected correctly to the device.  Check the wires to be connected as instructed in the wiring diagram.  You can power up the device (12…30V AC/DC). Make sure that the power source satisfy

the consumption of the device. The quiescent current of the device is 120mA, however it may increase up to 500mA during communication and relay control. If the used power source is not sufficient for the operation of the device, this may cause malfunctions.

2.11 Technical specification

Supply voltage range: 12…30V AC/DC Nominal current consumption: 120mA Highest current consumption: 500mA @ 12V DC, 250mA @ 24V DC Operating temperature: -20ºC to +70ºC Transmission frequency: 2G model: 850/900/1800/1900 MHz 3G model: 900/2100 MHz @UMTS, 900/1800 MHz @GSM 3GA model: 800/850/900/1900/2100 MHz @UMTS 850/900/1800/1900 MHz @GSM Highest load supported on outputs: 1A @ 24VAC/DC Modem type: 2G model: Quectel M95 3G model: Quectel UG95 3GA model: Quectel UG96 Dimensions: 84 x 72 x 32mm Weight: 200g (packed: 300g)

3 General information on the notification process

Notifications are performed based on the events available in the device. Each event can be configured to send report to CMS over IP or DTMF-based voice call, as well as to send notifications to users by call or SMS. There are 2 groups of events available in the device: input events and service events. An input event is generated when an input is activated, but only if the device is armed or the given input is configured as a 24h zone. Non-24h inputs will not generate events when the device is disarmed. Service events are generated and can send notifications also when the device is disarmed. Service events are such as arming, disarming, error events, periodic test report. When an event is generated, the device starts sending the configured notifications. The priority of notification is the following: CMS, SMS, calls. The number of attempts for reporting to CMS have a separate logic, since reporting to CMS is based on notification templates. You can read more about this in the “Notification templates” paragraph. Regarding text message sending and calls, the device makes 3 attempts to send a message and 3 attempts to make a call to a user phone number. The device will no longer try to report events for which reporting failed for more than 24 hours.

4 Configuring the Pager4

The device can be configured the following ways:

 By computer via USB, using the programming software.  By computer over the Internet, using the programming software.

The Pager4 programming software is compatible with the following operating systems:

 Windows 10 (32/64 bit)  Windows 8.x (32/64 bit)  Windows 7 (32/64 bit)

Installing the programming software: open the software setup application and follow the instructions of the installation wizard to complete the installation. The latest version of the

programming software can be downloaded from the manufacturer’s website (http://www.tell.hu).

The Pager4 programming software can be used to configure all Pager4 device models.

4.1 The user interface and configuration options of the software

The user interface language can be selected

from the “Language” selection drop-down menu found in the “Software settings” / “Settings”

menu. The user interface skin can be changed using

the “Skin” dropdown-menu found in the “Software settings” / “Settings” menu, where you can choose out of multiple appearance themes.

Context-sensitive help:

The “Help” section on the right hand side of the program window opens a context-sensitive help by dragging the mouse pointer above it. You can pin the help window thus making it always visible by clicking on the “thumbtack” icon in the top right corner of the window. If you click on any of the settings fields within the program window, you will get brief information about the given option or setting in the help window. The content of the help window can be scrolled up and down using the scrollbar placed on the right hand side of the help window, or using the mouse wheel after clicking inside the help window. For better readability, the help window can be resized by dragging the left-side border of the window horizontally using the mouse.

The software saves changes related to appearance upon closing and applies the saved settings when reopened.

4.2 Methods of connecting to the device

For connecting to the device using the programming software, the following options are available:

USB: direct connection using a USB A-B cable. TEX-MVP: remote connection through the Internet via the TEX-MVP server. This option can be

used by central monitoring stations that own a TEX-MVP server. TELLMon: remote connection through the Internet via the TELLMon receiver. This option can be

used by central monitoring stations that own a TELLMon receiver. Cloud: remote connection through the Internet via the cloud server operated by the

manufacturer.

Peer-to-peer: direct remote connection via the Internet. This option can be used if the computer running the programming software and the SIM card installed into the Pager4 device are in the same VPN or a private APN.

4.2.1 Configuring directly via USB

To start programming the device, follow the instructions below:

 Open the Pager4 programming software.  Select the USB option in the “Connection type” menu, power up the device and connect it

to the computer using a USB A-B cable.

 Enter the connection password.

o Super administrator permission: full access to all settings. (Default password: 1234). o Administrator permission: full access to all settings except device identification settings. o Connecting without password: only restoring the factory default settings is available, if

the device has not been locked.

 Click on the “Connect” button.  If the wrong password is entered, the software connects to the device, but the same

functions will be available as when connecting without a password. To try a different

password, close the connection using the “Disconnect” button, enter the new password and then connect again using the “Connect” button.

 The software connects to the device using standard HID driver which is integrated in

Windows operating systems, thus there is no need to install special USB drivers. When the device is connected to USB for the very first time, the Windows operating system installs the drivers automatically.

 The connection status is indicated by the USB status icon placed in the upper left corner of

the program window:

USB disconnected (green) connected via USB (grey)

 After connecting using the valid password, you can configure the device, change settings,

download event logs, monitor system status and perform controls.

 To close the connection, click on “Disconnect” button.

4.2.2 Remote connecting to devices via cloud service

This connection type can be used if the Pager4 device you wish to connect remotely to, can use the cloud service. For this, the APN settings should be configured in the “General” settings menu and it is also necessary to have installed into the device a SIM card with available mobile Internet service which uses public APN, or, if using a private APN, accessing the cloud server IP address should be enabled in the given APN.

If the “Cloud usage” option is enabled and the cloud server availabilities are configured in the

same menu, the device will be continuously online, so it can be accessed at anytime via the cloud server. Otherwise it will only connect upon request sent by SMS, as mentioned below.

With this connection type, connection between the device and the Pager4 programming software will be established through the cloud server operated by the manufacturer.

The “System logs” option of the programming software cannot be used in case of remote connection over the Internet.

Admin password: the security password of the device (default superadmin password: 1234). Server address: the IP address of the cloud server (default: 54.75.242.103). Port: communication port number of the cloud server (default: 2020) Device ID: the device identifier of the Pager4 device to which you wish to connect.

The format of this unique, burned-in during production and thereby unchangeable device identifier used for cloud connection is: FF:FF:FF:FF:FF:FF (6x2 hexadecimal characters).

You can read the device ID of the given device in the “Device ID” section of the “Status monitoring” menu, when connected to the device. The device will also send its device ID as a

reply to your request for connecting to the cloud server, sent by SMS to the device, about which you can read more below.

Connecting to the device through the cloud server:

 Enter the connection password.

 Select the “Cloud” option in the “Connection type” section.  Fill in the “Server address”, “Port” and “Device ID” fields.

 If cloud usage is enabled in the settings of the given device, the device keeps continuous

connection with the cloud server. In this case skip the SMS sending process mentioned below. Cloud usage can be enabled in the “General” settings menu. If cloud usage is disabled, the device will not keep continuous connection with the cloud server, it will only connect upon request. Therefore, if this is the case, before trying to connect remotely to the device, the request for connecting to the server should be sent by SMS to the phone number of the SIM card installed into the device. The device accepts the request for connecting to the cloud server from the configured and authorized user phone numbers. If the connecting request is sent from an unauthorized user phone number, or a number which is not configured in the device, the device password should be added in the message using the “PWD” parameter, as specified below. In case that the connecting request command is sent from unauthorized phone numbers without specifying the device password, or with the wrong password, the device will ignore the request and will not send any reply to these numbers.

Send the request command for connecting to the server (CONNECT,PWD=device password#)

by SMS to the phone number of the SIM card installed into the device and wait for the device’s

reply. As soon as the device connects to the server, it will send the following reply:

Connected to (IP address:port number) ID=(device identifier)

Using the “PWD” parameter is optional, according to the following: PWD: the device password can be specified using this parameter. The superadmin and admin

passwords are both accepted (default superadmin password: 1234). The PWD is an optional parameter which should be used only when sending commands from phone numbers which are not configured in the device, or from ones which are configured, but for which other than the "Accept call and don’t request password" option is assigned in the “Incoming call management” section – such phone numbers are considered unauthorized, therefore in this case the password is required).

Example on the usage of the command mentioned above:

When sending from an authorized phone number: CONNECT# When sending from an unauthorized phone number: CONNECT,PWD=1234#

If cloud usage is disabled in the device settings, the device remains connected to the cloud server for 10 minutes only and thereafter in case of inactivity it disconnects automatically, therefore you have 10 minutes to connect to the device after it sends the reply message.

If no reply is received from the device within 1 or 2 minutes, please check if the settings are correct and if the circumstances of sending the request for connecting satisfy the conditions mentioned above.

Possible error messages:

Missing APN

the APN is not configured

Network connection error

the device is unable to connect to the Internet due to an error, faulty settings, or missing Internet service

If the APN or the cloud server settings are not configured in the device, or are faulty, you can configure these using the following SMS commands:

SMS command

Specification

APN=APN,PWD=device password#

Configuring the APN

APN=APN,username,password,PWD=device password#

Configuring the APN along with the username and password belonging to it

CONNECT=server address:port nr,PWD=device password#

Configuring the cloud server address and port number, then connecting to the server

Example on the usage of the commands mentioned above:

APN=internet,PWD=1234# APN=net,guest,guest,PWD=1234# CONNECT=54.75.242.103:2020,PWD=1234#

Wait for the device’s reply. After it has confirmed that it has connected to the cloud server, continue with the next step.

 Click on the “Connect” button and wait for the connection to establish. The process

of connecting may take a few seconds.

 The connection status is indicated by the status icon in the top left corner of the program

window:

disconnected (green) connected (gray)

 After connecting using the valid password, you can configure the device, change settings,

download event logs, monitor system status and perform controls.

 To disconnect from the device click on the “Disconnect” button.

4.2.3 Remote connecting to devices via peer-to-peer connection

This connection type can only be used in a private APN, or through a virtual private network (VPN) connected to the given private APN. In case of private APN, for the SIM cards in the given APN, sending and receiving data between each other should be enabled. The SIM card installed into the Pager4 device you wish to connect remotely to, should have a static IP address and should be part of the given private APN, respectively VPN, just like the computer from which you wish to connect to the device. If the computer is not part of the given private APN through VPN, then you can connect to the device trough a mobile Internet stick connected to the computer, in which you have to use a SIM card that is part of the given private APN. Also, the APN settings should be configured in

the device you wish to connect to. These settings are available in the “General” settings

menu.

With this connection type, connection between the device and the Pager4 programming software will be established directly (peer-to-peer).

The “System logs” option of the programming software cannot be used in case of remote

connection over the Internet.

Admin password: the security password of the device (default superadmin password: 1234). Device IP address: the static IP address of the device you wish to connect to.

Connecting to the device through peer-to-peer connection:

 Enter the connection password.

 Select the “Peer-to-peer” option in the “Connection type” section.  Enter the static IP address of the device you wish to connect to in the “Device IP

address” field.

 Click on the “Connect” button.  The connection status is indicated by the status icon in the top left corner of the program

window:

disconnected (green) connected (gray)

 After connecting using the valid password, you can configure the device, change settings,

download event logs, monitor system status and perform controls.

 To disconnect from the device click on the “Disconnect” button.

4.2.4 Remote connecting to devices which are using the TEX-MVP protocol

This connection type can be used if the Pager4 device you wish to connect remotely to, is connected to a TEX-MVP server. Also use this connection type if the Pager4 device is connected to a TELLMon receiver and the device is configured to communicate with the TELLMon receiver using the TEX-MVP protocol.

With this connection type, connection between the device and the Pager4 programming software can be established through the server/receiver on which the device is online.

The “System logs” option of the programming software cannot be used in case of a remote

connection over the Internet.

Admin password: the security password of the device (default superadmin password: 1234). Server address: the IP address or domain name of the server on which the device is online. Port: the communication port number (default TEX communication port: 3333) Server password: the 20 hexadecimal-character password of the TEX server (5x4 characters

separated by hyphen).

Device ID: the “TEX” identifier of the Pager4 to which you wish to connect to. The format of the “TEX” device identifier is: FFF (3 hexadecimal characters).

Connecting to the device through a server/receiver which uses the TEX protocol:

 Enter the connection password.

 Select the “TEX-MVP” option in the “Connection type” section.  Fill in the “Server address”, “Port”, “Server password” and “Device ID” fields.

 Click the “Connect” button.  The connection status is indicated by the status icon in the top left corner of the program

window:

disconnected (green) connected (grey)

 After connecting using the valid password, you can configure the device, change settings,

download event logs, monitor system status and perform controls.

 To disconnect from the device click on the “Disconnect” button.

4.2.5 Remote connecting to devices which are using the TELLMon protocol

This connection type can be used if the Pager4 device you wish to connect remotely to, is connected to a TELLMon receiver and the device is configured to communicate with the TELLMon receiver using the TELLMon protocol.

With this connection type, connection between the device and the Pager4 programming software can be established through the receiver on which the device is online.

The “System logs” option of the programming software cannot be used in case of remote

connection over the Internet.

Admin password: the security password of the device (default superadmin password: 1234). Receiver address: the IP address or domain name of the receiver on which the device is online. Port: communication port number (the default TELLMon communication port is: 3535) Device ID: the device identifier of the Pager4 device to which you wish to connect to.

The format of this unique, burned-in during production and thereby unchangeable device identifier used for the TELLMon protocol is: FF:FF:FF:FF:FF:FF (6x2 hexadecimal characters).

Connecting to the device through a server/receiver which uses the TELLMon protocol:

 Enter the connection password.

 Select the “TELLMon” option in the “Connection type” section.  Fill in the “Receiver address”, “Port” and “Device ID” fields.

 Click on the “Connect” button.  The Adapter2 device that communicates using the TELLMon protocol is not online

continuously. The device connects to the receiver only when it sends a supervision

or event message, therefore after clicking the “Connect” button, you have to wait

until the device next connects to the receiver for sending a supervision or event message. This is when the programming software will have possibility to connect to the device. Therefore, if the device is configured to rarely send supervision messages towards the TELLMon receiver, in this case the programming software will be able to connect to the device after a long time only (depending on the interval of supervision message sending).

 The connection status is indicated by the status icon in the top left corner of the program

window:

disconnected (green) connected (gray)

 After connecting using the valid password, you can configure the device, change settings,

download event logs, monitor system status and perform controls.

 To disconnect from the device click on the “Disconnect” button.

5 How to use the Pager4 programming software

5.1 Connection menu

5.1.1 Viewing the settings options and configuring offline

The Pager4 programming software supports all Pager4 device models, therefore the software shows the settings and control options available specifically in a given device model, which are different from the common parameters (e.g. differences between the PRO and non PRO, or device models with a different number of inputs) only when connecting the given device model, i.e. a Pager4 device has to be connected in order to show the specific settings options of that device model.

However, using the “Offline device selector” it is possible to view the settings options of any Pager4 device model and to configure and save the settings in advance offline, without connecting the device.

If you wish to view the settings options of a Pager4 device model, or to configure and save settings without connecting the device, click on the arrow found next to the

“Offline device selector” button, select the desired device model from the drop-down menu and then click on the “Offline device selector” button to load the settings options of

the selected device model.

5.1.2 Connection type

In the “Connection type” menu the type of connection can be selected (USB or different options for connecting over the Internet), information can be seen about the connection process, and the admin and superadmin password can be changed. The default superadmin password is 1234. If you wish to use the admin level access as well, for this the password should be configured separately by clicking on the “Change Admin password” button (for “Actual password” enter the superadmin password).

Available options:

 Change Admin password:

The administrator level password can be changed after clicking on this button.

 Change Superadmin password:

The superadministrator level password can be changed after clicking on this button.

Enter the actual password, then the new password and its

confirmation, then click “OK”. The

password should consist of at least 4, but not more than 8 characters. Accepted characters are: numbers (0...9), lower case letters (a...z), and capital letters (A...Z). Attention! The following characters should not be used: ^ ~ < > = | $ % " '.

Details: in this window you can follow the connection progress.

 Restart the device:

If needed, you can restart the connected device by clicking on this button.

 Restore factory default settings:

By clicking on this button, you can restore the factory default settings in the device.

Restoring the factory default settings will erase the actual settings, therefore please save your settings if needed. The reset process may take more than 1 minute and involves a device restart. Wait until the device restarts and the LED indicator starts working again. The option of restoring the factory default settings is also available without entering the device password. Factory reset can also be performed using the microswitch found on the hardware. Further details you can find in chapter “Factory reset”. The factory default settings cannot be restored if the device has been locked in the settings. If you have forgotten the device passwords and the device is locked, only the manufacturer can restore the factory default settings in the service center.

5.1.3 Device register

The device register serves for storing and easy handling of device availabilities used for remote programming. You can add new device availabilities to the database and also edit, delete and clone entries for easy adding of devices with similar availabilities. When connecting remotely, you can easily select by name the device you wish to connect to from the “Device name” drop-down menu, out of the devices added to the database. In the drop-down menu the program indicates which types of connection have been configured for the given device, which helps you select the appropriate connection type.

If you add a new device availability in the connection type section, the program will add it automatically to the device register database by using the device ID as device name, which you can then change by editing the given entry. The database is stored locally on the computer.

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