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IP Bridge Pro 3G
User Manual
58 pgs3.56 Mb0

tell IP Bridge Pro, IP Bridge Pro 3G User Manual

IP Bridge Pro / Pro 3G
Remote monitoring IP interface and transmission module
USER MANUAL
for module version V1.46 and newer
Document version: 1.2 15.06.2018
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Table of contents
1 Main function of IP Bridge .................................................................................................. 3
2 System operation ............................................................................................................. 4
3 Wiring ............................................................................................................................ 5
4 Setup the alarm control panel .............................................................................................. 7
5 Installation, setup ............................................................................................................. 8
5.1 Service ports .................................................................................................................................. 9
5.2 Router settings ............................................................................................................................... 9
5.3 Network configuration .................................................................................................................... 9
6 Web based interface of IP Bridge ....................................................................................... 11
6.1 Module status .............................................................................................................................. 12
6.2 General settings ........................................................................................................................... 17
6.3 Servers ........................................................................................................................................ 20
6.4 Cameras ...................................................................................................................................... 22
6.5 VOIP ............................................................................................................................................ 25
6.6 Mobile application ........................................................................................................................ 27
6.7 Event settings .............................................................................................................................. 28
6.8 Remote modules .......................................................................................................................... 39
6.9 Outputs ........................................................................................................................................ 41
6.10 Router control: ............................................................................................................................. 43
6.11 Report .......................................................................................................................................... 45
7 Stopping the module properly ............................................................................................ 46
8 Restoring factory default settings ....................................................................................... 46
9 General LED signals ....................................................................................................... 46
10 Technical specification .................................................................................................... 46
10.1 Generated telephone line specification ........................................................................................ 46
11 Appendix ...................................................................................................................... 47
11.1 Remote programming of alarm control panels ............................................................................. 47
11.1.1 Paradox control panel ..................................................................................... 47
11.1.2 DSC alarm control panel ................................................................................. 51
11.1.3 Premier and Premier Elit alarm control panel ....................................................... 54
11.2 Camera image and video URL settings ....................................................................................... 57
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1 Main function of IP Bridge
The basic function of IP Bridge is to transmit the signals generated on the connected alarm system and its contact inputs towards a monitoring station via wired internet or in case it has an extension panel via mobile internet (GPRS, 3G). For signal transmission, the alarm system must be set to use Contact ID based communication.
Features:
• event sending through IP channel using TEX, TELLMon or SIA IP protocol
• phone line emulation
• 6 configurable server/receiver IP addresses
• built-in web server for configuration and control
Characteristics:
• 1 emulated phone line
• 6 NO/NC (configurable) contact inputs
• 6 NO (normally open) relay outputs
• 1 RS232 input
• 1 Ethernet connector
• 1 USB host
Information on the SD card used in this product
The IP Bridge is an operating system-based device that uses an SD card to store data. Depending on the use the device can execute hundreds of write operations per minute to the SD card (e.g. recording IP camera images). The number of write operations is closely related to the expected lifetime of the SD card.
Considering that the SD card’s lifetime may be different depending on the use, the manufacturer gives 1 year warranty for the SD card delivered with the device.
Since the SD card is required for the device to work properly, it is recommended to make a backup of the SD card after the device is set. Ask TELL Technical Support for help to make a backup.
Third party services
Certain features of the IP Bridge are based on third-party services and devices. The flawless operation of third party service is required for the proper functioning of these features. These features and devices are as follows: VOIP service, NTP server, mobile service, FTP / SFTP server, router, alarm center and IP camera.
Since the correct functioning of these IP Bridge features depends on the faultless operation of the third-party service, the manufacturer can not guarantee any defects resulting from failure or malfunction of the third party service.
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2 System operation
The IP Bridge transmits the signals of the alarm system connected to its simulated phone output and signals generated on its inputs towards a TEX-MVP remote monitoring server, TELLMon or SIA DC-09 receivers via wired internet. The route of the signals is illustrated in the following overview of the system. (Figure 1.)
Figure 1. Route of the signals
• Connection with servers/receivers
The module keeps alive the connection with the servers/receivers by sending periodic signals to their IP addresses. If the connection with any of the IP addresses is lost the device attempts to reconnect at least once per minute.
• Event sending/Acknowledgement
Events are sent to all preset IP addresses at the same time. The module acknowledges the event towards the monitoring station if it receives at least one ACK from any of the preset IP addresses. The same rule is applied
to the module’s internal events. Regardless the acknowledgement it continues to report the event to the rest of the IP addresses. If it doesn’t receive an ACK from an IP address it attempts to report the event in every 10 seconds via LAN or in every 20 seconds via mobile internet for up to 10 minutes. If the event couldn’t be reported for 10 minutes for all the preset IP addresses, the module stops trying. This event won’t be reported again, but it will be in the module’s event log. If any of the inputs is activated when a power failure occurs, an
event will be generated again when the power comes back.
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3 Wiring
Figure 2. Wiring diagram
• Wiring alarm central
Connect the alarm central’s telephone line input to the module’s „LINE” terminals.
• Wiring contact inputs
Connect the inputs accordingly to the configured control mode, normally open (N.O.) or normally closed (N.C.).
• Wiring outputs
The outputs provide potential free, normally open (N. O.) contacts, please use them accordingly. Pay attention to the maximum loads supported by the outputs, which is 1A @ 12V DC by output! In case of higher load or higher voltage please use an external relay!
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• Connecting Internet
Connect the local internet network cable (LAN) coming from the router to the Ethernet connector of the IP Bridge.
• Wiring antenna
If the module has a 3G modem, use the 3G antenna connector to wire the antenna.
• SIM card holder
If the module has 3G modem, insert the SIM card into the card holder according to Figure 3. below and push it until it clicks. If you want to remove the SIM card, just push the card again.
Figure 3. Inserting SIM card
• Network configuration
The module’s network is configurable through the USB Host with a pendrive.
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The connectors on IP Bridge panel
LINE
Simulated telephone line for connecting alarm panel
Z1
1. contact input (considered between Z1 and COM)
COM
Common terminal between Z1 and Z2 contact inputs
Z2
2. contact input (considered between Z2 and COM)
Z3
3. contact input (considered between Z3 and COM)
COM
Common terminal between Z3 and Z4 contact inputs
Z4
4. contact input (considered between Z4 and COM)
Z5
5. contact input (considered between Z5 and COM)
COM
Common terminal between Z5 and Z6 contact inputs
Z6
6. contact input (considered between Z6 and COM)
TX
RS232 serial port TX
RX
RS232 serial port RX
GND
RS232 serial port GND
V+
Supply voltage 9-30V DC
V-
Supply voltage negative polarity (GND)
Outputs
OUT1
1. relay contact output, normally open (N. O.)
OUT2
2. relay contact output, normally open (N. O.)
OUT3
3. relay contact output, normally open (N. O.)
OUT4
4. relay contact output, normally open (N. O.)
OUT5
5. relay contact output, normally open (N. O.)
OUT6
6. relay contact output, normally open (N. O.)
4 Setup the alarm control panel
Check the followings on the alarm control panel you connected the IP Bridge module to:
• Contact-ID communication format has to be set in the alarm control panel.
• The alarm control panel must be configured for communication to monitoring station as it were using a
wired phone line.
• Set the dialing to TONE mode.
• Regardless the dialed phone number the IP Bridge emits the handshake signal and receives the Contact
ID events.
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5 Installation, setup
Attention! Do not mount the device in places where it can be affected by strong electromagnetic interference!
Do not mount the device in wet places or places with high degree of humidity!
After mounting and connecting the local internet the device can be powered up. Setting up the module can be done through an internet browser from any computer that is connected to the same local network as the device is. By default, the module is set to use DHCP, so IP address will be assigned to it by the local router.
Use the IP Bridge Virtual Client program, which can be downloaded from www.tell.hu website, to find the modules' IP Addresses. In this case you need to enter into your browser the IP address of the device you'd like to manage (e.g. pl.: 192.168.1.198). The web based interface uses port 80.
Using IP Bridge Virtual Client program
Figure 4. IP Bridge Virtual Client
• Launch the program on a computer that is connected to the local network
• select the adapter from the Discovered network adapters list (It is important to select an adapter that
is located on the same network as the IP Bridge.)
• click the Search button
• the program detects the IP Bridge devices connected to the network and lists them (see Figure 4.)
• enter the found IP address into your browser
The displayed device list contains the following details:
IP: the module’s IP address MAC: the module’s MAC address TEX: the module’s TEX group code and also the device’s ID (this can be modified later in the settings)
If the IP Bridge Virtual Client is unable to detect the module on the network, the UDP Broadcast service is disabled on the router. Since the IP Bridge uses DHCP by default, in this case, you can find the module's IP address in the DHCP list of the router.
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Getting the module's network address using a pendrive:
Insert a pendrive into the module’s USB Host connector. The module creates the export folder and adds the macaddress.cfg file (e.g.: "export/A2225C7D806B.cfg") that contains the network settings. Once the file has been copied, the LED turns red and the pendrive can be removed. The USB drive can be 2.0 or 3.0 and the file system can be NTFS, FAT32, ext2 or ext4.
The file content has the following details:
PLUGGED=1 // the module is connected to the network TYPE=dhcp // the network type is DHCP MAC=A2:22:60:E0:ED:79 // MAC address of the module IP=192.168.1.91 // IP address of the module GATEWAY=192.168.1.1 NETWORK=192.168.1.0 SUBNETMASK=255.255.255.0 DNS1=tellsofthun.local DNS2=192.168.1.2 DNS3=8.8.8.8
5.1 Service ports
The following ports are used by IP Bridge module:
80 http web based interface 443 https web based interface 22 SSH – technical support
5.2 Router settings
If you’d also like to use the module’s web interface through the internet, set up on your router the port forwarding of port no. 80 and port no. 443 at the module’s IP address. If it is enabled in the module settings,
then loading the web interface through port no. 80 (http://192.168.1.110) redirects to port no. 443 (https://192.168.1.110). In case the port no. 443 is already taken or forwarding of this port is not possible, you can also use a different one, but in this case open the page directly through https protocol (e.g.:
https://192.168.1.110:8443). If you need the technical support’s help to solve any issue, you’ll need to open
and forward port no. 22.
5.3 Network configuration
Some of the module parameters can be set and modified with a text file on a pendrive. You can use USB 2.0 or USB 3.0 pendrives with NTFS, FAT32, ext2 or ext4 file system on it. To modify the network settings create the import/macaddress folder (pl.: import/A2225C7D806B) on the pendrive. Within this folder create the ipbridge.dnr file, that contains the settings.
The following settings can be added to the config textfile (the values and IP addresses below are only samples!):
ADDRESS="192.168.1.198" : to set the static IP address NETMASK="255.255.255.0" : to set the netmask for the IP address NETWORK="192.168.1.0" : to set the default subnet GATEWAY="192.168.1.1" : to set the gateway for the static IP address DNS1="8.8.8.8" : to set DNS1 for the static IP address DNS2="208.67.220.220" : to set DNS2 for the static IP address
ADDRESS="dhcp" : to restore DHCP mode
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You can leave the unused settings in the configuration file, in this case mark them with a # character at the beginning of the line, so that the module ignores them (e.g.: #ADDRESS="dhcp").
Important! In the created file add an ENTER at the end of each line and make sure that it doesn’t contain any further whitespaces (tab, space, etc.).
Configuration sample:
If the A2225C7D806B MAC address was read from the module the path is the following: import/A2225C7D806B/ipbridge.dnr
If you want the module to use 192.168.1.115 static IP, the 255.255.255.0 netmask, the 192.168.1.0 subnet, the 192.168.1.1 gateway, the 8.8.8.8 DNS1, the 208.67.220.220 DNS2, the content of the textfile must be as follows:
ADDRESS="192.168.1.115" NETMASK="255.255.255.0" NETWORK="192.168.1.0" GATEWAY="192.168.1.1" DNS1="8.8.8.8" DNS2="208.67.220.220"
To apply the settings in the configuration file insert the pendrive into the module’s USB Host connector. The module reads the settings from the file. The pendrive can be removed, when LED1 turns red. After removal LED1 turns green, the module applies the new settings then reboots. After restarting the LED1 is green.
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6 Web based interface of IP Bridge
Enter the module’s IP address into your browser to open the web intarface (e.g.: 192.168.1.198) and enter the username and password for login (see Figure 5.). To access the interface via Internet, enter into your browser the router’s external IP address followed by the port number you’ve forwarded (e.g.: 93.189.143.72:8181). In case the https redirect is enabled in the module, after connecting through http (port no. 80) automatically redirects to https (port no. 443).
Figure 5. Login
The default login credentials are:
Username: admin
Password admin After the first login change the default passwords. To add and manage additional users, the module has RADIUS server support that can be set in the „RADIUS
server” section of the „Settings” menu. If you enter incorrect username or password several times, the module will block the login from your IP address
for the duration that is set in the settings. The default setting blocks the login for an hour after 5 incorrect login attempts.
After signing in, when you modify any module setting a red bar at the top of the page warns you to save the changes. There is no functional difference between the Save and Cancel buttons at the bottom of the page and on the warning bar.
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6.1 Module status
Figure 6. Module status
The module displays the module status page after login (see Figure 6.). In the header the basic status information is displayed: the module’s date/time, current LAN IP address, supply voltage, the module’s remote monitoring group ID and device ID and the simulated phone line status. In addition, if the IP Bridge has an extension panel, the mobile internet’s IP address and signal strength in percentage are also here.
The icon next to the IP address indicates the status of the connection:
Internet connection is OK. There’s a Ping server set in the Settings to verify the internet connection and the module reaches it.
Intranet connection is OK. There’s a Ping server set in the Settings to verify the intranet and it can be reached by the module. (This icon is displayed, even if there’s also set a ping server to verify the internet,
but that one can’t be reached by the module.)
There’s no Internet connection. There’s a Ping server set in the Settings to verify the internet connection, but the module can’t reach it.
Network connected. LAN cable is connected to the module, there is an IP address, but there’s no ping server set.
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Unknown network. LAN cable is connected, there’s ping server set (internet, intranet or both), but none of them can be reached.
No connection. This icon indicates that the module is starting or there’s no LAN cable connected.
If the device has an extension module, the following icons can be displayed next to the Mobileinternet IP
Address:
Internet connection is OK. This icon is displayed if the module has a mobile internet IP but no Ping server is set or if there’s a Ping server set in the Settings to verify the internet connection and the module can reach it.
There’s no mobile internet connection: Also this icon will be displayed, if the module can’t connect to
the mobile network, or if a Ping server is set in the Settings, but it can’t be reached by the module.
The language of IP Bridge’s web interface can be set with the language icon on the right side of the
header.
The „gear” icon opens the view mode selector window (Figure 7.) where you can also customize the selected view, to display only those menu items that are needed. Here you can also download the configuration to make a backup of your settings, or you can also upload a previously saved one.
Attention! The saved configuration file contains sensitive data. Please store it accordingly.
Figure 7. Select view mode
Line log: By clicking the icon next to the „Line status” opens the Line log window (Figure 8.), which
allows you to monitor the alarm control panel’s communication. Here you can export the incoming data into a csv file or copy them to the clipboard.
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Figure 8. Line log
Input section: you can check the current state of the module’s zone inputs:
Idle / Active / Sabotage
Output section: you can check the current state of the outputs and also remote control them
Output status: Inactive/Active Output control: outputs can be remote controlled with the Activate/Deactivate
buttons. Control with events: the automatic control of an output can be enabled or disabled with the bypass checkbox (e.g.: because of a malfunctioning sensor the output can be disabled.)
Servers section: you can check the connection with servers/receivers here. The connection status
can be:
Not configured: the IP address and/or port is not set Checking…: booting, checking in progress Connecting…: connection is in progress Authenticating…: authentication is in progress Online: successful connection Offline: the server/receiver is unavailable.
If the module is continuously trying to authenticate, it is likely that bad but existing IP address/port is set or the receiver on the IP address is incompatible with the IP Bridge module.
Event log: The Event Log (Figure 9.) shows the events received from the alarm control panel
through the simulated telephone line and also the internal events of the module. The module stores the past 500 events. The list always contains the last 10 events.
Date/time: date and time of the event
CID: the event’s Contact ID code
: indicates whether there was notification sent to the IP address of
S1…S6 server/receiver
: indicates whether there was V1-V4 phone number notified via VOIP
voice call
: indicates whether there was M1-M4 phone number notified via SMS : the status of saving the camera images associated with the event
: the status of sending emails associated with the event
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: the status of uploading camera images to an FTP server : the status of displaying event in TMS : the status of relay control associated with the event
: indicates whether push message was sent to A1-A4 smart device
Cam.: If a camera image is associated with the event a camera icon appears in
this column. By clicking on the icon the camera images can be viewed in a popup window.
Figure 9. Short event log
Name: This is the name of internal events or events received on telephone line.
There’s a „?” icon next to the „Settings changed” events, which are generated when any of the settings are updated. Clicking on this icon you can check which setting was changed and what were the old and new values. (see Figure 10.). If any sensitive information (e.g. password) has changed, it will not appear in the list of changes. If only sensitive data has been changed, the question mark icon will not be displayed.
Figure 10. Setting changes
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More events: The button opens a popup window where you can filter the events
stored on the module (Figure 11.).
Figure 11. More events
Download: Downloads the set number of events stored in the module. Save as CSV: The downloaded list can be saved in CSV format. Copy to clipboard as CSV: The downloaded list can be copied to clipboard in
CSV format.
Filter: Events can be filtered by date range and event name.
The meaning of signs in the columns:
: new event was created and added to the notification queue
: event sending in progress
: successful event sending
: server/receiver IP address is not set
: the signal couldn’t be sent (e.g.: server is not available)
: server connection ok, but no receipt was received
(serial port or connection failure at the monitoring station)
: Time out, event couldn’t be sent within 10 minutes.
In the „More events...” window camera images and details of setting changes associated with the events are available just like in the short event list:
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6.2 General settings
Figure 12. General settings
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You can configure the communication and operation settings on the „General” tab within „Settings” (Figure 12.).
Device name: This is the unique name of the device that is displayed in the website’s header. Account ID: The client identifier used for remote monitoring. This ID is used only for transmitting the module’s
internal events. The external module events are forwarded with the ID that is received from the alarm system.
TEX ID: Group ID: This is the monitoring station's ID in hexa format. If you don't have a Group ID, please contact
your reseller. Device ID: This is the module's 3 characters long ID in hexa format. The valid characters are 0...9, A, B,
C, D, E, F. Input event limit: This setting limits the number of events being taken into consideration in the selected period
of time. The limitation will be applied by input, but will affect all the inputs. After the limitation period has elapsed, the event becomes again enabled and can generate an alarm. The limitation period can be set between 1 and 99 hours. With this setting the repeating alarm caused by malfunctioning sensor can be avoided. In this case the output controlled by the event won’t work either.
Users: In default there’s one user with administrator level rights and one user with user level rights. Their
username and password can be modified.
RADIUS server: Server access settings for adding and managing additional users. Server: The IP address of the radius server. Port: The port of the server. The default port is 1812. Secret key: Encryption key for authentication. Modify radius settings: In the popup window (see Figure 13.) you can update the settings for Radius
server connection. The connection data can be saved only after a successful test, so you can’t lock yourself out of the module.
Figure 13. Radius settings
Show admin and user password: Passwords will appear but will be hidden again after saving your
changes.
Device language: Language of report sending. Device time:
Device timezone: The proper time zone setting is necessary for the scheduled report sending via email
and for creating periodic test reports.
Synchronization:
NTP server: In the popup window you can enter and test 2 NTP servers. Mobile application server: Time can also be synchronized through the TELL server. If you chose
this option, you must enable the server connection. If it is not yet enabled, press the Advanced Settings button to be redirected to the appropriate settings.
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