Telguard TG-7, TG-7A, TG-7FS, TG-Kit Installation And Operating Manual

Telguard TG-7 Series
Installation and Operating Guide

for models TG-7, TG-7A, TG-7FS, and TG-Kit

COMPANY CONFIDENTIAL
For use by TELGUARD®customers only.
Distribution to other parties strictly prohibited.

August 17, 2017

Important Note

The registration form must be completed before leaving for the job site to install the Telguard product. Use our

dealer site at www.telguard.com to register the unit in real time.

Foreword

Dealers purchase Telguard®cellular communicators for the quality, features and total value they represent. The Telguard
TG-7 models (part #s TG7LA002, TG7LAF02, TG7LAA02, and TGKITLA2) are UL Listed for Household Burglary
systems, Household Fire systems, Commercial Burglary and depending on the model, Commercial Fire systems. The
Telguard TG-7 models may be used in Household Burglary/Fire systems and Retail or Commercial Burglary/Fire systems
as the sole, primary or secondary communication path.

Technical Support

Technical support for all Telguard products is available:

Monday -Saturday 8am -8pm ET

Toll Free: 800-229-2326, option 9

About this Manual

This manual assumes that you have basic security system installation skills such as measuring voltages, stripping wire,
properly connecting wires together, connecting wires to terminals, and checking phone lines. It also assumes that you
have a familiarity with the proper installation and programming tasks related to various alarm panels.

The material and instructions covered in this manual have been carefully checked for accuracy and are presumed to be
reliable. However, Telguard assumes no responsibility for inaccuracies and reserves the right to modify and revise this
manual without notice.

It is our goal at Telguard to always supply accurate and reliable documentation. If a discrepancy is found in this
documentation, please mail or fax a photocopy of the corrected material to:

Telguard Technical Services
3225 Cumberland Blvd
Suite 300
Atlanta, GA USA 30339
Fax: [phone]

56050501 – Rev B i © 2017 Telguard

Repairand Warranty

If trouble is experienced with the Telguard Cellular Alarm Communicator please contact Telguard
Technical Support for trouble shooting, repair and (or) warranty information. The dealer or end user should
not attempt any repair to the TelguardCellular Alarm Communicator. Repair of this equipment should
only be referred to qualified technical personnel.

Telguard will repair or replace (our option) inoperative units for up to two years from date of manufacture.
This excludes damage due to lightning or installer error. Unauthorized modifications void this
warranty. Not responsible for incidental or consequential damages. Liability is limited to price of
unit. This is the exclusive warranty and no other warranties will be honored, whether expressed or
implied.

An RMA must be assigned before returning product to. You may obtain an RMA via phone at 800-229­2326 option 1, or via email at [e-mail].

Note: RMA number must be on the outside of box or product will not be accepted.

Future Testing and Limitations on Use

The Telguard TG-7 Series is part of an advanced design alarm communication system. It does not offer
guaranteed protection against burglary and fire. Any alarm communication system is subject to
compromise or failure.

The Telguard unit will not work without power. Electrically powered devices will not work if the power
supply is off for any reason, however briefly.

The cellular radio network, needed to transmit alarm signals from protected premises to a central
monitoring station, may be inoperable or temporarily out of service. Cellular radio networks are also
subject to compromise by sophisticated methods of attack.

This equipment, like any other electrical device, is subject to component failure. Although this equipment
is designed to be long lasting, the electrical components could fail at any time.

Due to these limitations, we recommend that if the automatic self-test feature is not enabled, other
arrangements be made with the user to test the system at least once every three months. Moreover,
arrangements should also be made for on-site inspection/test by a licensed alarm installer at least once each
year.

Terms and Conditionsfor Use of TelguardProduct

These Terms and Conditions are a legal contract between you and Telguard for the title to and use of the
Product. BY RETAINING AND USING THE PRODUCT YOU AGREE TO THE TERMS AND
CONDITIONS INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND
INDEMNIFICATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND

CONDITIONS, DO NOT USE THE PRODUCT AND IMMEDIATELY RETURN THE UNUSED
PRODUCT FOR A COMPLETE REFUND. You agree to accept sole responsibility for any misuse of the

Product by you; and, in addition, any negligent or illegal act or omission of your or your agents,
contractors, servants, employees, or other users of the Product so long as the Product was obtained from
you, in the use and operation of the Product.

56050501 – Rev B ii © 2017 Telguard

INDEMNIFICATION OF TELGUARD

YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS TELGUARD FOR ANY OF THE COST,
INCLUDING REASONABLE ATTORNEYS’ FEES, AND FROM CLAIMS ARISING OUT OF YOU, YOUR
CLIENTS’ OR OTHER THIRD PARTIES’ USE OR OPERATION OF THE PRODUCT: (i) FOR MISUSE OR IN A
MANNER NOT CONTEMPLATED BY YOU AND TELGUARD OR INCONSISTENT WITH THE PROVISIONS OF
THIS MANUAL; (ii) IN AN ILLEGAL MANNER OR AGAINST PUBLIC POLICY; (iii) IN A MANNER
SPECIFICALLY UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER HARMFUL OR DANGEROUS TO
THIRD PARTIES; (v) FROM CLAIMS BY ANYONE RESPECTING PROBLEMS, ERRORS OR MISTAKES OF
THE PRODUCT; OR (vi) COMBINATION OF THE PRODUCT WITH MATERIAL, MODIFICATION OF THE
PRODUCT OR USE OF THE PRODUCT IN AN ENVIRONMENT NOT PROVIDED, OR PERMITTED, BY
TELGUARD IN WRITING. THE PARTIES SHALL GIVE EACH OTHER PROMPT NOTICE OF ANY SUCH COST
OR CLAIMS AND COOPERATE, EACH WITH THE OTHER, TO EFFECTUATE THIS INDEMNIFICATION,
DEFENSE AND HOLD HARMLESS.

WARRANTY and LIMITATIONS

TELGUARD WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS FOR UP TO TWO YEARS
FROM DATE OF MANUFACTURE. EXCLUDES DAMAGE DUE TO LIGHTNING OR INSTALLER ERROR AS
WELL AS UNITS THAT INCORPORATE MATERIAL, OR USED IN A MANNER OR ENVIRONMENT, NOT
SPECIFICALLY AUTHORIZED IN THIS MANUAL. UNAUTHORIZED MODIFICATIONS VOID THIS
WARRANTY. NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. LIABILITY
LIMITED TO PRICE OF UNIT. THIS IS THE EXCLUSIVE WARRANTY, IN LIEU OF ALL OTHER
WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, DELIVERY,
INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NO OTHER WARRANTIES WILL BE
HONORED, WHETHER EXPRESSED OR IMPLIED.

56050501 – Rev B iii © 2017 Telguard

Table of Contents

Important Note i

Foreword i

Table of Contents iv

General Description and Operation 1

Features 1

Operating Mode 2
Multiple Alarm Format Support 2
Complete Supervision of Communication Path 2
Link Supervision and Standard Line Security 3
Complete Power Supervision 3
Telguard Automatic Self-test Report 4
Telguard Remote Query Capability 4
Programmable Supervisory Trip Output (STC) Relays 4
Diagnostic and Status LEDs 5
Optional DC Operation (12VDC) 5
Complete Factory Reset Option 5
UL and ULC Listings 5

Getting Ready 6

Dealer Account Establishment 6
Pre-Installation Checklist 6

Installation 7

Summary 7
Step 1: Register the Telguard Unit 7
Step 2: Locate Unit and Measure Signal Strength (RSSI) 8
Step 3: Verify Panel sends alarms over the Telco Connection for Back-up Path 9
Step 4: Program, Activate & Transmit Alarms over Cellular Network 9
Step 5: Connect Supervisory Trip Outputs 11
Step 6: Connect and Test the Trip Input (optional) 11
Connect the tamper switch (mandatory for Commercial Burglary Installations in Canada) 12
Step 8: Complete the Telguard Installation 12

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Appendix 1 – Connection Guide 12

Wiring Diagrams 12
Tamper Switch Installation for ULC Commercial Burglary Applications 17
Jack Assignments 18
Main Terminal Strip Pin Assignments 18
DC Terminal Strip Pin Assignments 18
A/C Terminal Strip Pin Assignments 18
Compatible Alarm Panels 18

Appendix 2 – Troubleshooting Guide 20

LED Indicator Guide – Normal Operating Mode 20
LED Indicator Guide – RSSI Mode 21
Troubleshooting Quick Reference Table 22

Appendix 3 – Commercial Fire Sole Path Communicator Installation 23

Configuring the TG-7FS 23
Configuring a Sole Path at the Panel 23

Appendix 4 – Commercial Fire 6-hour supervision 24

Appendix 5 – Compliance for UL Listed Installations 24

Appendix 5 – Detailed Specifications 25

Dialer to Interface Electronics 25
Power 25
Digital Cellular Radio 26

Appendix 6 – Accessories 27

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General Description and Operation

MODEL

APP

LICATION

UL LISTINGS

Financial Markets

S545, C1023, S304

S545, C1023

,

S304

and

Financial Markets, Fire

Systems

S545, C1023, S304 and

The TelguardTG-7 series is a line of digital cellular radio alarm transmission devices used to provide the following three
methods of communications for alarm panels via a cellular network:

 Sole path (Cellular Transmission Only)
 Primary path (Cellular Primary & Telco Backup)
 Back-up path (Telco Primary & Cellular Backup)

Depending on the TG-7 series and configuration (determined at time of installation), the alarm panel will use the PSTN line
or cellular as sole, primary or back-up (secondary) transmission path to deliver alarm messages. When it is configured as a
backup, it will provide transparent access from the alarm panel to the central station. When transmitting an alarm signal
using the cellular path, the Telguard obtains its data from the alarm panel by way of a Telco line interface. The Telguard
will obtain all alarm signal information including monitoring station phone number, account number and all zones for every
alarm transmission. The Telguard handshakes with the alarm panel causing it to transmit the alarm data. The Telguard
encodes the alarm data and transmits to the Telguard Communication Center (TCC) over the digital cellular network. The
TCC performs a function similar to a central station receiver and issues the transmission acknowledgement when the last
message in the transmission is received. After decoding and reformatting, the alarm signal is routed to the appropriate alarm
company monitoring station for action.

In a cellular back up alarm installation, the incoming Telco line is connected from the premises’ RJ-31x jack to the
Telguard and then from the Telguard's RJ-45 jack to the alarm panel in the normal fashion. Two programmable System
Trouble Condition (STC) relays provide supervisory trip outputs for connection to the alarm panel’s trip zone input
terminals in order to provide a Telguard trouble signal to the alarm panel. Additionally, automatic self-test and remote
query signals are transmitted exclusively over the cellular network with all Telco line and cellular monitoring, switching and
supervisory functions built in. No extra modules are required. The Telguard TG-7 series has its own power supply which
keeps the Telguard battery charged.

The UL Listed equipment at the TCC plays a key role in the operation of every Telguard. All Telguards utilize the TCC due
to the panel alarm signal format encoding and decoding requirements used in packet-data transmissions over the digital
cellular network. The TCC also manages the real-time databases for cellular accounts and a complete history of every
Telguard’s operating conditions. These conditions include programming setup information, cellular alarm transmission
information, supervisory trouble information, remote query information, and automatic self test information.

The TG-7 Series is offered in several models designed and configured to meet various applications and UL requirements as
listed below.

TG-7 (standard unit) Commercial, Industrial, Retail &

TG-7A (attack resistant enclosure
unit)

TG-7FS (fire unit) Fire Systems UL 365, UL 985, UL 1023, UL 1610,

TG-KIT Commercial, Industrial, Retail &

Retail & Financial Markets UL 365, UL 985, UL 1023, UL 1610,

UL 365, UL 985, UL 1023, UL 1610,

S545, C1023, S304 and UL Bank,

Safe & Vault applications

UL 864

UL 365, UL 985, UL 1023, UL 1610,

UL 864

Features

This section summarizes the key features of the Telguard TG-7 series.

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Operating Mode

The Telguard is a digital cellular Data/SMS transmission device that is installed at the protected premises to provide alarm
transmission for security systems. The Telguard TG-7 series transmits alarm signals over the nationwide digital cellular
network if the telephone line or data network has been disrupted, compromised or when there is no wire line service
available.

Multiple Alarm Format Support

TheTelguardTG-7seriessupportsmultiplealarmcommunicationformats.

Note:TheTelguardunit’sdefaultprogramsettingisfor autodetectionofthe panelalarmformat.

Auto Format Detectfeatureallowsthe Telguardto adapt toreceiveanylisted format. Ifthealarmpanel’sformatis changedfor
whateverreason, theTelguardwilladjust toacceptthe newformat.

Inorderfor thealarmpanelto be compatiblewiththeTelguard,the alarmpanelmustbeprogrammedto transmit alarm messages
to the central station using one of the following non-extended formats:
 Pulse Formats:

o 3+1 pulse; 10pps, Double Round, 1400 Hz ack
o 3+1 pulse; 20pps, Double Round, 2300 Hz ack
o 3+1 pulse; 40pps, Double Round, 2300 Hz ack
o 4+2 pulse; 20pps, Double Round, 1400 Hz ack
o 4+2 pulse; 20pps, Double Round, 2300 Hz ack
o 4+2 pulse; 40pps, Double Round, 2300 Hz ack

 Contact ID
 Modem IIe/IIIa2/4
 SIA2 (SIA-DC-03 level 2 release at 300 baud)
 Sonitrol
 DMP

Hexadecimalaccountnumberscanbeusedwith3+1or4+2 formats,as wellas Contact ID and Modem (4 or 10 digits for Contact
ID, 4 digits for Modem).

Complete Supervision of Communication Path

The Telguard TG-7 series continuously supervises both the Telco and cellular communication paths. If either
communication path becomes inoperative, the Telguard generates a relay trip output that can be connected to a zone input of
the host alarm panel and/or used to control remote annunciation devices.

Line Fault Condition (LFC)

The Telguard monitors voltage on the incoming Telco line. If an inoperative Telco line is identified, (voltage below –20vdc,
on hook) a Telco line fault condition (LFC) is declared. The System Trouble Condition LED (STC LED) will flash 3 times
and the STC relay will trip after a programmable period of time. Upon Telco restoral, the relay and STC LED are returned to
normal.

NOTE: When the Telguard is configured as the Sole communications path, the Line Fault Condition (LFC) is
disabled.

No Service Condition (NSC)

The Telguard declares a no service condition (NSC) when the Telguard device is unable to register with the cellular
network.

NSC is programmable to trip the supervisory relay output (STC relay) after a variable period of time. The STC LED will
flash 4 times immediately after losing cellular service and independent of the STC assertion and programmed assertion
delay. NSC restoral occurs immediately after cellular service has been acquired.

Radio Communications Failure Condition (RFC)

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Radio communications failure condition (RFC) is declared when the Telguard is unable to transmit over the cellular network
even with acceptable signal strength. When RFC is declared, the STC LED will flash 5 times and the STC relay will trip.
Restoral of this condition occurs when a message is received from the TCC.

Panel Presence Failure (PPF)

Panel presence failure condition (PPF) is declared when the Telguard is unable to detect the presence of the alarm panel.
PPF is indicated by the STC LED flashing 7 times. A supervisory report is generated and sent to the TCC for Central Station
delivery upon detection of PPF. Restoral of this condition occurs when the alarm panel is detected as present for the selected
delay time.

NOTE: The factory default for PPF is Disabled and needs to be Enabled for its use. In order for the PPF feature to
work, Tip, Ring, and the return connections for Tip and Ring must be connected between the panel and the
Telguard.

Control Failure to Communicate (CFC)

The Control Failure to Communicate (CFC) feature is an option that allows the Telguard unit to monitor the number of
communication attempts the alarm panel makes over Telco before the Telguard becomes the main path of communication.
This feature works by monitoring the alarm panel from the time it goes off-hook, and attempts to communicate, to on-hook
status, and comes off-hook again. Each change in state by the alarm panel from off-hook to on-hook to off-hook again is
considered an attempt. If this continually happens for a specified number of times within a specific time period, then the
Telguard seizes the line and takes over as the main communication path for the alarm panel. If the Telguard goes into CFC,
then it will not allow the panel to communicate via Telco again until the panel has been on-hook for 10 consecutive minutes.

Note that the CFC condition causes the Telguard to redirect communications to the cellular channel, but it is not indicated
on the STC LED, nor does it cause either of the external relays to be tripped.

NOTE: The factory default for CFC is Disabled and needs to be Enabled for its use. When the TG7 is configured as
the Sole Path, the CFC function is not applicable.

Link Supervision and Standard Line Security

In some high security commercial burglary applications, the communication path needs to be monitored periodically. TG-7
models support those applications when Link Supervision feature is enabled. When this feature is enabled, TG-7 models
also meet the requirements for Standard Line Security (equivalent to previously known AA Grade security) when used with
a UL Listed compatible alarm panel. Once the TG-7 model is provisioned with the Link Supervision option, the TCC
constantly monitors the cellular path and sends a specific message to the central station if the path is broken or a
compromise attempt is made. After the initial account activation is done, the installer must verify the Link Supervision by
turning off the device and making sure an alarm with the specific code is delivered.

WARNING: Standard Line Security has only been evaluated between the TG-7 and the TCC. It is the responsibility
of the installer to verify Standard Line Security from the Listed alarm panel to the Listed receiver through the TG-7
models as marked on the alarm panel and as indicated in the manufacturer's installation instructions.

Please note that Link Supervision is supported by all TG-7 models. However, only TG-7FS model has the UL Listing for
Commercial Fire applications.

Complete Power Supervision

The Telguard supervises and reports status of the backup battery and AC power source. The Telguard has an integrated
control and power module which also keeps the Telguard battery charged. This battery charger function is also supervised.

Low/Missing Battery Condition (LBC)

The Telguard checks the backup battery voltage on initial power-up and every 60 seconds thereafter. If the battery voltage
is less than 11.6 volts, it changes from ‘good’ to ‘bad’ state and a LBC is declared whereby the STC LED blinks twice, and
the STC relay trips. When the battery voltage increases to 12.1 volts, the STC LED and STC relay restore. The Telguard
also indicates Low/missing Battery Condition (LBC) when the battery charger fails.

AC Failure Condition (ACFC)

56050501 – Rev B 3 © 2017 Telguard

AC failure condition (ACFC) is detected immediately when the AC power drops below 102 VAC. When this condition is
detected, the STC LED blinks once, the AC Power LED turns off, and the STC trip output is activated after 2 hours. When
AC power returns to normal (106 VAC), the AC Power LED turns on immediately and the STC trip output restores after
60 seconds.

Note: If the Telguard is being powered through its DC connection, a Low Power Failure (LPF) will occur if the DC
power drops below 5.1VDC and restore after reaching >5.6VDC. LPF will present itself in the same manner as the
ACFC.

Dial Tone Failure (DTF)

The Telguard continuously monitors the 30V supply circuit that provides dial tone to the alarm panel. A Dial Tone Failure
(DTF) is declared when the 30V supply drops to 20V or less while the alarm panel is on-hook. The STC LED will flash 6
times and the STC relay can be programmed to trip.

Note: This condition will require contacting Telguard Technical Support for resolution.

Catastrophic Failure (CF)

Catastrophic Failure (CF) is any condition that causes the Telguard to stop functioning at all levels. The most common CF
is AC power failure followed by a complete discharge of the backup battery. The STC1 and STC2 trip outputs are activated
and the visible indication is loss of all LED activity. Total loss of power to the Telguard does not prevent transmission of
alarm messages from the alarm panel “through” the Telguard and out over an operative phone line.

Telguard Automatic Self-test Report

The automatic self-test signal is programmed to a daily, weekly or monthly schedule as prescribed when the Telguard is
registered. The central station receives the automatic self-test report in the same format that the alarm panel normally uses
for communication over the Telco line. The self-test code and testing frequency are set during registration, and can
accommodate any code the Central Station expects. The TCC captures all current and historical data pertaining to the
operation of the Telguard when it processes the automatic self-test signal. This data contains current operational status
(C.O.S.) of the Telguard such as "All OK", "AC fail condition", "low/missing battery condition", or any combination of
these as well as the current signal strength. In addition, the data also contains historical data for supervisory events that
occurred since the last self-test or remote query report signal was transmitted. This data includes the number of occurrences
of AC fail conditions, low battery conditions, line fault conditions, communications failure conditions and no cellular
service conditions. This additional information is available by contacting Telguard Technical Support or by visiting

www.telguard.com (dealer log-in credentials required).

Telguard Remote Query Capability

Although the Telguard has the capability for a daily, weekly, or monthly automatic self-test, a separate feature is provided
for determining the current operational status of every Telguard. This feature is called Remote Query and is used to provide
real-time operational status for the Telguard on-demand. It is useful in resolving STC events that are reported by the alarm
panel to the central station. The Remote Query is available via www.telguard.com. The Remote Query causes the Telguard
to upload current operational status data and historical data, just as the automatic self-test described above, except that the
query signal is controlled by the one who initiates it. The query signal is held in the Telguard database at the TCC for
review and is not forwarded on to the central station.

Programmable Supervisory Trip Output (STC) Relays

The Telguard has two supervisory relay trip outputs (STC1 normally open and STC2 normally closed) and both are
energized in a powered-up state when no system troubles exist. This enables a supervisory trouble code to be transmitted to
the central station when connected to an alarm panel’s 24-hour instant input zone. The STC relays are programmable, using
a standard touch-tone telephone (or butt-set) or during registration on www.telguard.com, to meet virtually any installation
requirement.

The following supervisory features or combination of features are programmable to trip the STC relays in order to meet a
variety of installation requirements:

 Trips on AC fail condition (ACFC)
 Trips on low or missing battery condition (LBC)
 Trips on no service condition (NSC)
 Trips on line fault condition (LFC)
 Trips on radio failure condition (RFC)
 Trips on dial tone failure (DTF)

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