Telguard Installation And Operating Instructions Manual
Specifications and Main Features
Frequently Asked Questions
User Manual
TELGUARD
®
DIGITAL
TG-4
Residential Primary & Small Business Cellular Alarm
Communicator
Cellular Alarm Transmission System
Using GSM Digital Cellular Technology
P/N: TG4G0001
INSTALLATION AND OPERATING INSTRUCTIONS
For use by TELGUARD® customers only. Distribution to others strictly prohibited.
COMPANY CONFIDENTIAL
Technical Support: 800-229-2326
M-F 8:00AM – 8:00PM EST
Saturday 9:00 AM – 5:00 PM EST
The activation form must be completed before leaving for the job site to install the Telguard product.
The activation form may be completed by: • Fax – 678-945-1651
Revised May 23, 2007
TELGUARD® is a registered trademark of Telular Corporation. Products are
Many customers purchase the Telguard
model TG-4 (p/n TG4G0001) is UL Listed for Household Fire systems, Household Burglary systems and
Miscellaneous Supplemental Use. This means that the TG-4 may be used in Household Burglary systems or
Household Fire systems as the main or secondary communication line.
The TG-4 may not be used in applications that require UL Grade A Burglary or Fire Listings. If such UL
Listings are not required, it is possible to use model TG-4. This means that the TG-4 will not enhance or
degrade the grade of service if used for commercial purposes.
Digital because they prefer its price and features. The Telguard
NOTICES
ABOUT THIS MANUAL
This manual assumes that you have basic security system installation skills such as
measuring voltages, stripping wire, properly connecting wires together, connecting wires to
terminals, and checking phone lines. It also assumes that you have a familiarity with the
proper installation and programming tasks related to various control communicator panels.
The material and instructions covered in this manual have been carefully checked for accuracy
and are presumed to be reliable. However, Telular assumes no responsibility for inaccuracies
and reserves the right to modify and revise this manual without notice.
It is our goal at Telular to always supply accurate and reliable documentation. If a discrepancy
is found in this documentation, please mail or fax a photocopy of the corrected material to:
Telular Security Products
Technical Services Department
420 Thornton Road, Suite 109
Lithia Springs, GA 30122
Fax: 678-945-1651
In 1991, the Institute of Electrical and Electronics Engineers (IEEE), and in 1992, the American National
Standards Institute (ANSI), updated the 1982 ANSI Standard for safety levels with respect to human
exposure to RF energy. Over 120 scientists, engineers and physicians from universities, government
health agencies and industry, after reviewing the available body of research, developed this updated
Standard. In March 1993, the U.S. Federal Communications Commission (FCC) proposed the adoption
of this updated Standard.
The design of your Telular Telguard complies with this updated Standard. Of course, if you want to limit
RF exposure even further than the updated ANSI Standard, you may choose to install the unit in a
manner that locates its antenna at an even greater distance from the general public than is recommended
as a minimum by the standard.
To insure compliance with the standard, when selecting a mounting location for your Telguard do not
mount it (or its associated antenna) in an area where the general public could reasonably be within 8
inches (20 centimeters) of the antenna.
EFFICIENT OPERATION
Do not operate your Telular product when holding the antenna. Be sure to mount the unit such that its
antenna is a minimum of eight (8) inches (20 centimeters) is maintained from the general public.
For the best service quality, keep the antenna free from obstructions and point the antenna straight up.
Do not use the unit with a damaged antenna. If a damaged antenna comes into contact with the skin, a
minor burn may result. Have your antenna replaced by a qualified technician immediately. Use only a
manufacturer-approved antenna. Non-approved antennas, modifications, or attachments could impair
service quality, damage the Telguard and violate FCC regulations.
ELECTRONICDEVICES
Most modern electronic equipment is shielded from RF energy. However, RF energy from cellular devices
may affect inadequately shielded electronic equipment. RF energy may affect improperly installed or
inadequately shielded electronic equipment operating in homes and businesses. Check with the
manufacturer or its representative to determine if these systems are adequately shielded from external
RF energy. Consult the manufacturer of any personal medical devices (such as pacemakers, hearing
aids, etc.) to determine if they are adequately shielded from external RF energy.
BLASTINGAREAS
To avoid interfering with blasting operations, turn OFF your unit when in a “blasting area” or in areas
posted: “Turn off two-way radio.” Construction crews often use remote control RF devices to set off
explosives.
POTENTIALLYEXPLOSIVEATMOSPHERES
Turn OFF your unit when in any area with a potentially explosive atmosphere. It is rare, but your
Telguard Digital or its accessories could generate sparks. Sparks in such areas could cause an
explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are
often, but not always, clearly marked. They include fueling areas such as gas stations; below deck on
boats; fuel or chemical transfer or storage facilities; areas where the air contains chemicals or particles,
such as grain, dust, or metal powders; and any other area where you would normally be advised to turn
off your vehicle engine.
Do not transport or store flammable gas, liquid or explosives in the area of your Telguard Digital or
accessories.
Vehicles using liquefied petroleum gas (such as propane or butane) must comply with the National Fire
Protection Standard (FPA-58). For a copy of this standard, contact the National Fire Protection
Association, One Batterymarch Park, Quincy, MA 02269, Attn: Publications Sales Division.
PART68
This equipment complies with Part 68 of the FCC Rules. Located on the inside cover of the Telguard
model TG4G0001 is a label that contains, among other information, the FCC Registration Number and
Ringer Equivalence Number (REN) for this equipment. If requested, this information must be provided to
the Telephone Company.
The Telguard - Cellular Alarm Transmission System is registered for connection to the public telephone
network using an RJ38X or RJ31X jack. When selecting a mounting location, do not mount this unit in an
area where the general public could reasonably be within 20cm (8 inches) of the antenna. The ringer
equivalence number (REN) is used to determine the quantity of devices, which may be connected to the
telephone line. Excessive REN's on the telephone line may result in the devices not ringing in response to
an incoming call. In most, but not all areas, the sum of the REN's should not exceed five (5.0). To be
certain of the number of devices that may be connected to the line, as determined by the total number of
REN's, contact the telephone company to determine the maximum of REN for the calling area.
If the Telguard Cellular Alarm Transmission System caused harm to the telephone network, the
Telephone Company will notify you in advance that temporary discontinuance of the service may be
required. But if advance notice is not practical, the Telephone Company will notify the customer as soon
as possible. Also, you will be advised of your rights to file a complaint with the FCC if you believe it is
necessary. The telephone company may make changes in it's facilities, equipment, operation, or
procedures that could affect the operation of the equipment. If this happens, the Telephone Company will
provide advance notice in order for you to make the necessary modifications in order to maintain
uninterrupted service. If trouble is experienced with the Telguard
please contact Telular Tech Support in the U.S.A. for repair and (or) warranty information.
If the trouble is causing harm to the telephone network, the Telephone Company may request that you
remove the equipment from the network until the problem is resolved.
The customer (user) should not attempt any repair to the Telguard
Repair of this equipment should be referred to only qualified technical personnel.
Note that this equipment cannot be used on the public coin service provided by the Telephone Company.
Connection to Party Line Service is subject to state tariffs. (Contact the state public utility commission
or corporation commission for information).
Telular will repair or replace (our option) inoperative units for up to two years
excludes damage due to lightning or installer error. Unauthorized modifications void this warranty. Not
responsible for incidental or consequential damages. Liability limited to price of unit. This is the exclusive
warranty and no other warranties will be honored, whether expressed or implied. An RMA must be assigned by calling Telular Tech Support 800-229-2326 beforereturning product to:
Cellular Alarm Transmission System
Cellular Alarm Transmission System.
from date of manufacture. This
Telular Corporation
Attention: Repair Depot
1801 South Fulton Drive
Corinth, MS 38834
RMA number must be on outside of box or product will not be accepted.
FUTURE TESTING AND LIMITATIONS ON USE
Telguard is part of an advanced design alarm-communication system. It does not offer guaranteed
protection against burglary and fire. Any alarm communication system is subject to compromise or
failure.
The Telguard
is off for any reason, however briefly, and at the same time, the backup battery is missing, dead or not
properly installed.
The cellular radio network, needed to transmit alarm signals from a protected premises to a central
monitoring station, may be inoperable or temporarily out of service. Cellular radio networks are also
subject to compromise by sophisticated methods of attack.
This equipment, like any other electrical device is subject to component failure. Although this equipment
is designed to be long lasting, the electrical components could fail at any time.
Due to these limitations, we recommend that if the automatic self-test feature is not enabled, other
arrangements be made with the user to test the system at least once every three months. Moreover,
arrangements should also be made for on-site inspection/test by a licensed alarm installer at least once
each year.
will not work without power. Devices powered by AC will not work if the AC power supply
iii
TERMSANDCONDITIONSFORUSEOFTELGUARD
These Terms and Conditions are a legal contract between you and Telular Corporation for the title to and
use of the Product. BY RETAINING AND USING THE PRODUCT YOU AGREE TO THE TERMS AND
CONDITIONS INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND
INDEMNIFICATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND
CONDITIONS, DO NOT USE THE PRODUCT AND IMMEDIATELY RETURN THE UNUSED PRODUCT
FOR A COMPLETE REFUND. You agree to accept sole responsibility for any misuse of the Product by
you; and, in addition, any negligent or illegal act or omission of your or your agents, contractors, servants,
employees, or other users of the Product so long as the Product was obtained from you, in the use and
operation of the Product.
®
PRODUCTS(“PRODUCT”)
INDEMNIFICATIONOFTELULARCORPORATION(“TELULAR”)
YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS TELULAR FOR ANY OF THE COST,
INCLUDING REASONABLE ATTORNEYS’ FEES, AND FROM CLAIMS ARISING OUT OF YOU,
YOUR CLIENTS’ OR OTHER THIRD PARTIES’ USE OR OPERATION OF THE PRODUCT: (i) FOR
MISUSE OR IN A MANNER NOT CONTEMPLATED BY YOU AND TELULAR OR INCONSISTENT
WITH THE PROVISIONS OF THIS MANUAL; (ii) IN AN ILLEGAL MANNER OR AGAINST PUBLIC
POLICY; (iii) IN A MANNER SPECIFICALLY UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER
HARMFUL OR DANGEROUS TO THIRD PARTIES; (v) FROM CLAIMS BY ANYONE RESPECTING
PROBLEMS, ERRORS OR MISTAKES OF THE PRODUCT; OR (vi) COMBINATION OF THE
PRODUCT WITH MATERIAL, MODIFICATION OF THE PRODUCT OR USE OF THE PRODUCT IN AN
ENVIRONMENT NOT PROVIDED, OR PERMITTED, BY TELULAR IN WRITING. THE PARTIES
SHALL GIVE EACH OTHER PROMPT NOTICE OF ANY SUCH COST OR CLAIMS AND
COOPERATE, EACH WITH THE OTHER, TO EFFECTUATE THIS INDEMNIFICATION, DEFENSE
AND HOLD HARMLESS.
WARRANTY;LIMITATIONS
TELULAR WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS FOR UP TO TWO YEARS
FROM DATE OF MANUFACTURE. EXCLUDES DAMAGE DUE TO LIGHTNING OR INSTALLER
ERROR AS WELL AS UNITS THAT INCORPORATE MATERIAL, OR USED IN A MANNER OR
ENVIRONMENT, NOT SPECIFICALLY AUTHORIZED IN THIS MANUAL. UNAUTHORIZED
MODIFICATIONS VOID THIS WARRANTY. NOT RESPONSIBLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES. LIABILITY LIMITED TO PRICE OF UNIT. THIS IS THE EXCLUSIVE
WARRANTY, IN LIEU OF ALL OTHER WARRANTIES INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY, TITLE, DELIVERY, INFRINGEMENT OR FITNESS FOR A PARTICULAR
PURPOSE AND NO OTHER WARRANTIES WILL BE HONORED, WHETHER EXPRESSED OR
IMPLIED.
FOREWORD.................................................................................................................................................. I
NOTICES I
ABOUT THIS MANUAL .................................................................................................................................... I
FCC NOTICES............................................................................................................................................... I
EXPOSURE TO RADIO FREQUENCY ENERGY ................................................................................................... I
EFFICIENT OPERATION.................................................................................................................................. I
ANTENNA CARE AND REPLACEMENT ............................................................................................................. II
ELECTRONICDEVICES........................................................................................................................... II
BLASTINGAREAS.................................................................................................................................... II
POTENTIALLYEXPLOSIVEATMOSPHERES ........................................................................................ II
PART68 .................................................................................................................................................... II
5.2.2 Connect Backup Battery and AC Power Transformer ............................................................. 7
5.2.3 Connect Antenna and Temporarily Place Unit......................................................................... 7
5.2.3.1 Tips for Improved Radio Signal Reception....................................................................................................... 8
5.2.4 Measure Received Signal Strength (RSSI) for Best Antenna Placement ............................... 8
The Telguard model TG-4 is a digital cellular radio alarm transmission device used to provide a back-up
transmission path (cellular) for control communicators (C/Cs). When transmitting alarms it will attempt to use
the secondary transmission path (Cellular) when the Primary path is not available. When transmitting an
alarm signal, Telguard obtains its data from the C/C by way of a telco interface. The Telguard will obtain all
alarm signal information including monitoring station phone number, account number and all zones for every
alarm transmission. The Telguard transmits a Link Request to the Telular Communication Center and when a
link acknowledgement is received, the Telguard handshakes with the C/C and causes the C/C to transmit the
alarm data. Telguard encodes the alarm data into SMS (Short Messaging System) protocol and transmits to
the local digital cellular network provider. The signal is routed from the network provider to the decoding
Telular Communication Center. The Telular Communication Center performs a function similar to a central
station receiver and issues the transmission acknowledgement when the last message in the transmission is
received. After decoding and reformatting, the alarm signal is routed over the telco line (Public Switched
Telephone Network - PSTN) to the appropriate alarm company central station for action.
In a typical alarm installation, Telguard is installed in the same area as the host alarm system. The incoming
telco line is connected from the premises RJ-31x jack to Telguard and then from Telguard's RJ-45 jack to the
host C/C digital dialer in the normal fashion. Two programmable supervisory trip (STC) outputs are available for
connection to the host control/communicator's trip zone input terminals in order to provide a Telguard trouble
signal to the C/C. Additionally, automatic self-test and status-on-demand report signals are transmitted
exclusively over the cellular network to the Communication Center. Telguard has its own internal power
supply/battery charger. All telco line and cellular monitoring, switching and supervisory functions are built in. No
extra modules are required.
The Listed equipment at the Telular Communication Center (TCC) plays a key role in the operation of every
Telguard. All Telguard units are required to use the Communication Center because of the C/C alarm signal
format encoding and decoding requirements used in packet-data transmissions over the digital cellular network.
The Communication Center also manages the real-time databases for cellular activation and a complete history
of every Telguard's operating conditions. These conditions include programming setup information, cellular alarm
transmission information, supervisory trouble information, status-on-demand information, and automatic self-test
information.
2.0 FEATURES
This section summarizes the key features of the Telguard. Actual installation instructions begin in Section
5.0.
2.1 OPERATING MODE
The Telguard is a digital cellular SMS transmission device that is installed at the protected premises to
provide alarm transmission integrity for security systems. It is used to provide a back-up transmission path
(cellular) for control communicators (C/Cs). If the primary path is not available the C/C will attempt to transmit
the alarm message over the cellular network.
2.1.1 Auto Format Detection
Telguard Digital default program setting is for Auto Detection of the C/C alarm format. Auto Format
Detect feature allows the Telguard to adapt to receive any listed (see section 2.2) format on every
alarm transmission. If the C/C alarm format is changed for whatever reason, the Telguard will sense
the new format and accept the alarm signal. Note: Auto Format Detection does not support SIA2 or
DMP formats. SIA2 and DMP must be programmed manually.
The Telguard reads the C/C’s alarm messages and converts the C/C’s Ademco Contact ID, SIA2, 4x2 or 3x1
with 1400Hz or 2300Hz handshake data format into SMS packet data protocol for transmission over the
cellular radio network. In order for the C/C to be compatible with the Telguard, the C/C must be programmed
to transmit alarm messages to the central station using one of the following non-extended formats:
• Pulse Formats:
o 3+1 pulse; 10pps, Double Round, 1400Hz ack
o 3+1 pulse; 20pps, Double Round, 2300Hz ack
o 3+1 pulse; 40pps, Double Round, 2300Hz ack
o 4+2 pulse; 20pps, Double Round, 1400Hz ack
o 4+2 pulse; 20pps, Double Round, 2300Hz ack
o 4+2 pulse; 40pps, Double Round, 2300Hz ack
• Ademco Contact ID
• Radionics Modem IIe or IIIa
• SIA2 (SIA-DC-03 level 2 release at 300 baud)
• DMP
Hexadecimal account numbers (001-FFF or 0001-FFFF) can be used with 3+1 or 4+2 formats, but Contact ID and
Radionics requires a four digit account number using digits 0-9 (0001-9999).
2
2.3 COMPLETE SUPERVISION OF COMMUNICATION PATHS
The Telguard continuously supervises both the primary (telco) and the secondary (cellular) communication paths.
If either path becomes inoperative, the Telguard generates a relay trip output that can be connected to a zone
input of the host control communicator and/or used to activate remote sounding devices.
2.3.1 Line Fault Condition (LFC)
The Telguard monitors voltage on the incoming telco line. If an inoperative telco line is identified, (voltage
below –20vdc, on hook) a telco line fault condition (LFC) is declared. The System Trouble Condition LED
(STC LED) will flash 3 times and the STC relay will trip after a 30 or 60 second programmed delay. Upon
telco restoral, the relay and STC LED are returned to normal.
2.3.2 No Service Condition (NSC)
Telguard declares a no service condition (NSC) when the measured “receive” cellular radio signal
strength at the protected premises drops to -114 dBm or less. NSC is programmable to trip the
supervisory relay output (STC2) after a 30 or 60 second delay. When STC trips, the STC LED will flash 4
times. Restoral of this condition occurs when a measurable signal strength greater than –114 dBm is
maintained for the trip period of 30 or 60 seconds.
2.3.3 Radio Communications Failure Condition (RFC)
Radio communications failure condition (RFC) is declared when Telguard is unable to transmit over the
cellular network even with acceptable signal strength. RFC is indicated by STC LED flashing 5 times.
2.4 COMPLETE POWER SUPERVISION
Telguard monitors its backup battery as well as its AC power source and reports power conditions from either.
Telguard’s integrated control and power module incorporates a battery charging circuit. This battery charger
circuit is also monitored.
2.4.1 Low/Missing Battery Condition (LBC)
The Telguard checks the backup battery voltage on initial power-up and every 60 seconds thereafter. If
the battery voltage changes from ‘good’ to ‘bad’ state and is less than 11.6 volts, a LBC is declared
whereby the STC LED blinks twice (every 5 seconds) and the STC relay trips. When the battery voltage
increases to 12.1 volts, the STC LED and STC relay restore. Telguard also indicates Low/missing Battery
Condition (LBC) when battery charger fails.