Telestream Lightspeed G5 User Manual

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Lightspeed G-Series Server Guide

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Lightspeed G-Series Server Guide

February 2018 240858

Copyrights and Trademark Notices

Copyright © 2018 Telestream, LLC. All rights reserved worldwide. No part of this publication may be reproduced, transmitted, transcribed, altered, or translated into any languages without the written permission of Telestream. Information and specifications in this document are subject to change without notice and do not represent a commitment on the part of Telestream.

Te le s t re a m. Telestream, CaptionMaker, Episode, Flip4Mac, FlipFactory, Flip Player, Lightspeed, ScreenFlow, Switch, Vantage, Wirecast, Gameshow, GraphicsFactory, MetaFlip, and Split-and-Stitch are registered trademarks and MacCaption, eCaptioning, Pipeline, Post Producer, Tempo, TrafficManager, VidChecker, and VOD Producer are trademarks of Telestream, LLC. All other trademarks are the property of their respective owners.

Apple. QuickTime, MacOS X, and Safari are trademarks of Apple, Inc. Bonjour, the

Bonjour logo, and the Bonjour symbol are trademarks of Apple, Inc.

Dolby. Dolby and the double-D symbol are registered trademarks of Dolby

Laboratories.

Fraunhofer IIS and Thomson Multimedia. MPEG Layer-3 audio coding technology licensed from Fraunhofer IIS and Thomson Multimedia.

MainConcept. MainConcept is a registered trademark of MainConcept LLC and

Manzanita. Manzanita is a registered trademark of Manzanita Systems, Inc.

MCW. HEVC Decoding software licensed from MCW.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Copyrights and Trademark Notices

SharpSSH2. SharpSSH2 Copyright (c) 2008, Ryan Faircloth. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

Neither the name of Diversified Sales and Service, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

VoiceAge. This product is manufactured by Telestream under license from VoiceAge

Corporation.

x264 LLC. The product is manufactured by Telestream under license from x264 LLC.

Other brands, product names, and company names are trademarks of their respective holders, and are used for identification purposes only.

MPEG Disclaimers

MPEGLA MPEG2 Patent

ANY USE OF THIS PRODUCT IN ANY MANNER OTHER THAN PERSONAL USE THAT COMPLIES WITH THE MPEG-2 STANDARD FOR ENCODING VIDEO INFORMATION FOR PACKAGED MEDIA IS EXPRESSLY PROHIBITED WITHOUT A LICENSE UNDER APPLICABLE PATENTS IN THE MPEG-2 PATENT PORTFOLIO, WHICH LICENSE IS AVAILABLE FROM MPEG LA, LLC, 4600 S. Ulster Street, Suite 400, Denver, Colorado 80237 U.S.A.

MPEGLA MPEG4 VISUAL

THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/ OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE HTTP://WWW.MPEGLA.COM.

MPEGLA AVC

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.

MPEG4 SYSTEMS

THIS PRODUCT IS LICENSED UNDER THE MPEG-4 SYSTEMS PATENT PORTFOLIO LICENSE FOR ENCODING IN COMPLIANCE WITH THE MPEG-4 SYSTEMS STANDARD, EXCEPT THAT AN ADDITIONAL LICENSE AND PAYMENT OF ROYALTIES ARE NECESSARY FOR ENCODING IN CONNECTION WITH (i) DATA STORED OR REPLICATED IN PHYSICAL MEDIA WHICH IS PAID FOR ON A TITLE BY TITLE BASIS AND/OR (ii) DATA WHICH IS PAID FOR ON A TITLE BY TITLE BASIS AND IS TRANSMITTED TO AN END USER FOR PERMANENT STORAGE AND/OR USE. SUCH ADDITIONAL LICENSE MAY BE OBTAINED FROM MPEG LA, LLC. SEE HTTP://WWW.MPEGLA.COM FOR ADDITIONAL DETAILS.

Limited Warranty and Disclaimers

Telestream, LLC (the Company) warrants to the original registered end user that the product will perform as stated below for a period of one (1) year from the date of shipment from factory:

Hardware and Media—The Product hardware components, if any, including equipment supplied but not manufactured by the Company but NOT including any third party equipment that has been substituted by the Distributor for such equipment (the “Hardware”), will be free from defects in materials and workmanship under normal operating conditions and use.

Warranty Remedies

Your sole remedies under this limited warranty are as follows:

Hardware and Media—The Company will either repair or replace (at its option) any defective Hardware component or part, or Software Media, with new or like new Hardware components or Software Media. Components may not be necessarily the same, but will be of equivalent operation and quality.

Limited Warranty and Disclaimers

Software Updates

Except as may be provided in a separate agreement between Telestream and You, if any, Telestream is under no obligation to maintain or support the Software and Telestream has no obligation to furnish you with any further assistance, technical support, documentation, software, update, upgrades, or information of any nature or kind.

Restrictions and Conditions of Limited Warranty

This Limited Warranty will be void and of no force and effect if (i) Product Hardware or Software Media, or any part thereof, is damaged due to abuse, misuse, alteration, neglect, or shipping, or as a result of service or modification by a party other than the Company, or (ii) Software is modified without the written consent of the Company.

Limitations of Warranties

THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No oral or written information or advice given by the Company, its distributors, dealers or agents, shall increase the scope of this Limited Warranty or create any new warranties.

Geographical Limitation of Warranty—This limited warranty is valid only within the country in which the Product is purchased/licensed.

Limited Warranty and Disclaimers

Damages

Limitations on Remedies—YOUR EXCLUSIVE REMEDIES, AND THE ENTIRE LIABILITY OF TELESTREAM, LLC WITH RESPECT TO THE PRODUCT, SHALL BE AS STATED IN THIS LIMITED WARRANTY. Your sole and exclusive remedy for any and all breaches of any Limited Warranty by the Company shall be the recovery of reasonable damages which, in the aggregate, shall not exceed the total amount of the combined license fee and purchase price paid by you for the Product.

TELESTREAM, LLC SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OR INABILITY TO USE THE PRODUCT, OR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES, OR ANY REMEDY PROVIDED FAILS OF ITS ESSENTIAL PURPOSE.

Further information regarding this limited warranty may be obtained by writing: Telestream 848 Gold Flat Road Nevada City, CA 95959 USA

You can call Telestream via telephone at (530) 470-1300.

Part number: 240858

Date: February 2018

Contents

Lightspeed G-Series Server Guide 1

Copyrights and Trademark Notices 2 MPEG Disclaimers 4

MPEGLA MPEG2 Patent 4 MPEGLA MPEG4 VISUAL 4 MPEGLA AVC 4 MPEG4 SYSTEMS 4

Limited Warranty and Disclaimers 5

Warranty Remedies 5 Software Updates 5 Restrictions and Conditions of Limited Warranty 5 Limitations of Warranties 5 Damages 6

Introduction 9

Overview 10

System Power 11 Drives 11 Front Control Panel 11 Cooling System 11 GPU 11 Expansion Input Card Slots 12

Front Panel 13

Front Panel Features 13

Rear Panel 14

Contents

Server Installation and Maintenance 15

Installing the Server 16

Unpacking 16 Rack Installation 17

Assembling the Rails 17 Installing Outer Rails into a Rack 18 Installing the Server in the Rack 19

Making Connections 20

Data and Signal Connections 20 Power Requirements and Connections 21

Power and General Cautions and Warnings 22

Operating System 23

Microsoft Activation Key 23 Microsoft Updates 23 Windows User ID and Password 23

Maintaining the Server 24

Performance Tuning a Lightspeed Server 25 Backing up the Lightspeed Server 26 Managing the Lightspeed Server 27 Installing New or Replacement Hard Drives 28

Rebuilding the Lightspeed RAID 29 Replacing Power Supplies 29

Replacing the Power Supply 29 Obtaining Support | Information | Assistance 30 Return Material Authorization (RMA) Procedure 31

Lightspeed G-Series Guide

Introduction

This chapter presents an overview of Telestream’s Lightspeed G-5 Server.

■ Overview

– System Power – Drives

– Front Control Panel – Cooling System – GPU – Expansion Input Card Slots

■ Front Panel

– LEDs (left to right) – UID Button (left) – Power On/Off Button (right) – USB Ports – Drives

■ Rear Panel

Introduction

Overview

The Lightspeed G5 Server is a high speed, high-end Windows server configured specially for media processing using Telestream Vantage software.

The following table summarizes the Lightspeed G5 Server hardware details, followed by more detailed descriptions of some components.

Lightspeed G5 Server Hardware Details:

Components Description

RAM 64 GB

CPU Dual Multi-Core CPUs

GPU 1 GPU card

OS Drives 1 SSD drive for Windows OS (top left-most slot)

1 optional second OS SSD drive (bottom left-most slot)

Storage Drives 2 RAID 0 SSD hard drives, 1.92TB per drive

6 empty drive bays for additional optional SSD drives

Drive Controller Supports a total of up to 8 SSD media drives (6 optional)

Available PCI Option Slot

1 half height PCI x8 slot

1 full height PCI x16 slot

USB 3.0 2 front, 2 back

Ethernet Four 10-GB

VGA Monitor 1 VGA monitor port

AC Inputs 2 redundant AC inputs: 100-240 Volts, 50-60 Hz.

Rated Input Current: 9.5-4.5 Amps

Operating Environment

10 degrees C to 35 degrees C, 8-90 percent humidity (noncondensing)

Lightspeed G-Series Guide

Introduction

Overview

System Power

The chassis features redundant hot-swappable dual digital power supplies that automatically sense the input voltage between 100v to 240v, and operate at that voltage. Power cords plug directly into the power supply units at the back of the chassis, and the Power On/Off (0/1) button on the front energizes the unit. A green light indicates that the power supply is operating. When a power supply fails or is disconnected, an amber light on the power supply illuminates and an alarm sounds.

Drives

The chassis supports up to eight SSD hot-swappable 2.5" media hard disk drives. The eight drive bays on the right (viewed from the front) support SSD media drives, two of which are included as standard. These eight storage drives can be configured for RAID 0, 1, 5 or 10 (RAID 0 set at the factory for the two standard drives). The top left bay is reserved for the Windows OS drive, and the bay below it accepts an optional OS drive.

Additional optional drives may be ordered from Telestream.

Front Control Panel

The chassis front control panel provides system monitoring lights and control buttons which are described later (see Front Panel).

Cooling System

The system cooling design features eight 4-cm counter-rotating fans located in the middle section of the chassis. Fan speed is controlled by the IPMI system management software to respond to fluctuations in system temperature.

Dual air shrouds direct air flow to the dual CPUs and components that require cooling. The power supply module also includes a cooling fan.

GPU

The GPU in the Lightspeed G5 Server accelerates video processing, and H.264/H.265 media creation. Using the GPU in combination with Lightspeed's powerful multi-core CPU processors enables rapid transcoding and processing in Vantage.

Lightspeed G-Series Guide

Introduction

Overview

Expansion Input Card Slots

The system supports one optional full-height X16 PCI card, and one low profile X8 PCI card, installed by Telestream.

In order to ensure optimal product performance and warranty coverage, it is important that Telestream products be used in accordance with the following product policy. It is critical that our product policy be adhered to when using add-in cards:

• Add-in cards are to be installed by Telestream, or an authorized agent, at or before

commissioning.

• Only Telestream-qualified add-in cards can be used. For the most up-to-date list

refer to the Lightspeed G5 Server product sheet on the Te le st re am .n et web site. Using untested and unknown add-in cards voids the product warranty.

Note: Except for externally removable power supplies and disk drives, the Lightspeed Server has no user-serviceable parts. To maintain your warranty, any repair or additional PCI card installation and any service inside the sealed top cover must be performed by Telestream or an authorized Telestream service technician.

Lightspeed G-Series Guide

Front Panel

Lightspeed G5

LEDs On/Off Button

2 USB 3.0

SSD OS Drive

6 Available SSD Drive Bays

2 RAID 0 SSD Standard Drives

UID Button

Optional SSD OS Drive

The Lightspeed Server has a removable front bezel. By removing the bezel, you can access the system interface buttons and LEDs, drives, and 2 front USB ports.

Front Panel Features

The removable front bezel provides visibility of the system monitoring LED indicators and allows pinhole access to the recessed UID and power buttons.

Lightspeed Server Front Bezel:

Introduction

Overview

LEDs (left to right)

• System Overheat | FAN Fail | UID

• Network Activity (NIC1)

• Network Activity (NIC2)

• Hard Drive Activity

• Power

UID Button (left)

The UID button alternately turns on and off the blue front and rear panel UID LEDs used to locate a particular unit among many units in a rack or server room.

Power On/Off Button (right)

Press the Power On/Off button to perform a normal power up/power down cycle or a hardware reboot (hold the button down for 4 seconds). A reboot abnormally terminates connected clients and systems and should be done only in the event of an unrecoverable system error. Under normal conditions, you should properly close client programs and shut down the domain and OS before cycling power.

USB Ports

Two USB 3.0 ports for general use are located below the LEDs and buttons.

Lightspeed G-Series Guide

AC Power Connectors

PCI expansion slots for Telestream approved cards only

4 Onboard 10GB Ethernet LAN ports

IPMI port (dedicated)

2 USB VGACOM

GPU Card

Introduction

Overview

Rear Panel

Drives

The top left-most drive bay houses the SSD Windows OS drive, and the drive beneath it is an available SSD OS drive bay. These drives have their own controller, separate from the storage drives.

To the right of the OS drive are 8 SSD media storage drive slots containing the 2 standard media drives and up to 6 optional media drives. These drives have their own controller separate from the OS drive.

These are the rear panel ports and connectors:

• 2 redundant AC power connectors—connect to a 10-amp or greater AC source

• 4 10GbT Ethernet LAN ports—connect as required to Ethernet LAN

• 2 USB 3.0 ports—connect as required to keyboard, mouse, or other serial device

• 1 IPMI Ethernet dedicated port that should not used for any other purpose

• 1 VGA monitor port

• 1 MGMT comm port (not used)

Lightspeed G5 Server Rear Panel:

Additional PCI cards can be optionally installed by Telestream in the PCI expansion slots.

Lightspeed G-Series Guide

Server Installation and Maintenance

This chapter explains how to install the Lightspeed G5 Server into an equipment rack and configure it for operation. Maintenance and support instructions are also provided.

This chapter covers the following topics:

■ Installing the Server

■ Making Connections

■ Operating System

■ Maintaining the Server

■ Obtaining Support | Information | Assistance

■ Return Material Authorization (RMA) Procedure

Server Installation and Maintenance

Installing the Server

The following topics cover physical server installation:

■ Unpacking

■ Rack Installation

WAR NING : Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

CAUTION: Except for replaceable power supplies and hard drives which may be accessed from the outside, the Lightspeed Server is a sealed device, with no userserviceable parts or user-accessible expansion slots. You should never open the top cover or attempt to upgrade or alter the server. Doing so exposes you to electrical hazard, may damage the unit, and may invalidate your warranty. If you have hardware or software problems with your Lightspeed Server, follow the steps in Obtaining

Support | Information | Assistance later in this guide.

Note: Before proceeding, work with your network administrator to determine computer and network setting requirements.

Unpacking

The Lightspeed Server arrives packed in a heavy duty cardboard box with foam padding surrounding the device to protect it. During unpacking, inspect the container and the contents for damage. If there is any damage, report it immediately to the freight carrier and to TelestreamSupport.

The server is heavy. Unpack the server on a strong, well-balanced table that can support the full weight of the server and shipping container without tipping.

Inside the box, you will find the server, optional components such as rack rails and documentation on paper and flash drive (a DVD is available by request).

Lightspeed G-Series Guide

Rack Installation

The Lightspeed G5 Server is designed to fit into a standard 19-inch (483 mm) equipment rack with support front and rear, using supplied rack rails and rear support extensions.

Assembling the Rails

The inner rail extensions install on each side of the chassis as shown. Align the extension’s holes with the hooks on the side rail and slide the extension forward to engage the hooks until the quick release bracket snaps into place. For added stability, you can secure the extension with a screw.

The outer rails assemble by sliding the front and rear sections together as shown.

Server Installation and Maintenance

Installing the Server

Lightspeed G-Series Guide

Server Installation and Maintenance

Installing the Server

Installing Outer Rails into a Rack

Next, install the outer rails into the rack as shown in the next figure. Align the square pegs on the front of the rail with the square holes in the front of the rack (C).

Push the rail into the rack until the quick release bracket snaps into place, securing the rail to the rack.

Extend the rear of the rail to align its square pegs with the square holes on the rear of the rack (D). Push the rail into the rack until the quick release bracket snaps into place, securing the rail to the rack.

CAUTION: To prevent the server chassis from falling and becoming damaged, be sure the rails are solidly in position and ready to support the full weight of the chassis.

Lightspeed G-Series Guide

Server Installation and Maintenance

Installing the Server

Installing the Server in the Rack

When selecting a position in a rack to place the server, be sure to allow a minimum of 30 inches of clearance at the back of the server for sufficient cooling airflow and servicing.

To install the server, follow this procedure:

Slide the inner rail extensions forward into the front of the outer rails.

Support the chassis and align the back of the chassis with the front of the rails.

Push the chassis backward, sliding it into the rack rails, until the chassis clicks into the locked position.

CAUTION: To prevent the server from falling and becoming damaged, be sure it is securely in the rack before you remove support.

If you need to remove the server from the rack, press the outer rail latch shown in the figure to release the chassis.

Slide the chassis forward off the outer rails and out of the chassis.

Lightspeed G-Series Guide

AC Power Connectors

PCI expansion slots for Telestream approved cards only

4 Onboard 10Gb Ethernet LAN ports

IPMI port (dedicated)

2 USB VGACOM

GPU Card

Server Installation and Maintenance

Making Connections

This topic describes the server’s connectors and how to connect to them. Follow the order of connections given here:

■ Data and Signal Connections

■ Power Requirements and Connections

Data and Signal Connections

Make the following data and signal connections at the back of the server unit:

• Make Ethernet LAN connections to provide network connectivity.

• Connect devices, such as a keyboard and mouse, to the USB connectors (optional).

• Connect a dedicated IPMI LAN to the IPMI port (optional).

• Connect a monitor to the VGA connector (optional).

Lightspeed G5 Server Rear Panel:

Lightspeed G-Series Guide

Power Requirements and Connections

After the server chassis has been physically installed and all other connections made, connect the two redundant AC power cords to the back of the chassis and to an AC power source. Be certain to observe the following AC power and connection requirements and all applicable electrical codes.

The Lightspeed G5 Server is rated at 100-240 VAC, 50-60 Hz, 9.5-4.5 Amps.

These are the detailed specifications:

In Rush Current (On Boot/Idle/Full Load)

Boot Idle Full Load

1.6 Amps 1.1 Amps 2.4 Amps

Watts (On Boot/Idle/Full Load)

Boot Idle Full Load

Server Installation and Maintenance

Making Connections

192 132 288

BTU/hr (On Boot/Idle/Full Load)

Boot Idle Full Load

655 450 983

Take the following precautions to ensure a safe power connection:

• Make certain that the power source circuit can supply voltage within the specified

range without becoming overloaded.

• This product relies on the building’s installation for short-circuit (overcurrent) pro-

tection. Ensure that the protective device is rated not greater than 250V, 20A.

• Counted together, the server and other devices connected to the same power

source must not exceed the total capacity of the power source circuit.

When power is connected, press the Power On/Off (0/1) button on the front of the chassis to turn the server on. To turn power off, press the Power On/Off button again.

Lightspeed G-Series Guide

Server Installation and Maintenance

Making Connections

Power and General Cautions and Warnings

Observe the following precautions when connecting power and operating the server.

WARNING: This unit has two power supply connections. Both connections must be removed to completely de-energize the unit.

WAR NING : Only trained and qualified personnel should be allowed to install, replace, or

service this equipment.

WAR NING : Hazardous voltage or energy is present on the backplane when the system is operating. To prevent possible injury or death, use caution when servicing.

WAR NING : This product relies on the protective circuit breakers in your building’s electrical system for short-circuit (overcurrent) protection. The circuit breaker protecting the Lightspeed Server must not be rated greater than 250 Volts, 20 Amps.

WAR NING : Ensure a proper earth ground connection to the ground conductor in the AC power plug. Failure to do so could present a severe electric shock hazard that could result in injury or death.

CAUTION: Telestream recommends connecting computer equipment to AC power through an uninterruptible power supply (UPS) with surge protection. Fluctuations in commercial supply voltage can damage unprotected electronic equipment. A high quality surge suppressor may be substituted if a UPS is not available, but a surge suppressor may not provide adequate electrical spike protection.

WAR NING : When installing the product, use the provided or designated connection power cables. Using any other cables could cause a malfunction or a fire.

WAR NING : The fans might still be turning when you remove the replaceable power supply from the chassis. Keep fingers, screwdrivers, and other objects away from the openings in the replaceable power supply’s housing.

WAR NING : Power supplies and other components can get very hot. Use caution when touching possibly hot components during operation and directly after unplugging.

Lightspeed G-Series Guide

Operating System

Windows Server 2012 R2 (Standard 64-bit) is pre-installed on the Lightspeed Server on an SSD drive. Windows 2016 is also available.

Server Installation and Maintenance

Operating System

See microsoft.com updating, and login:

for OS specifications. The following topics explain OS activation,

■ Microsoft Activation Key

■ Microsoft Updates

■ Windows User ID and Password

Microsoft Activation Key

A sticker on the top surface of the Lightspeed Server lists license numbers. The number listed as the Physical Key is the OEM license number for the Microsoft Windows operating system. If you remove and reinstall the OS, you will need to use this key to activate Windows again. The number typically contains five groups of five digits, as in this example: YFG8H-TDD97-6BR4G-F88PF-XXXXX. Enter the Physical Key shown on your sticker when activating Windows.

Microsoft Updates

The Lightspeed Server ships with the Windows operating system set to check for updates, but it does not automatically download or install them. Downloading and installation of critical operating system updates is the responsibility of each customer (see your system administrator).

Windows User ID and Password

After the Lightspeed Server boots up, you can log into it with the following Windows user account.

Lightspeed Server Windows User Account

User Administrator

Password telestream!1

Lightspeed G-Series Guide

Server Installation and Maintenance

Maintaining the Server

This section describes common server maintenance tasks that you may need to perform from time to time:

■ Performance Tuning a Lightspeed Server

■ Backing up the Lightspeed Server

■ Managing the Lightspeed Server

■ Installing New or Replacement Hard Drives

■ Rebuilding the Lightspeed RAID

■ Replacing Power Supplies

CAUTION: The Lightspeed Server chassis is a sealed device with no user-serviceable parts inside. You should never open or alter the chassis. Doing so exposes you to electrical hazard, may damage the unit, and may invalidate your warranty. Replace only those parts that may be safely removed and reinserted from the outside, such as slide-in power supplies and hard drives.

Lightspeed G-Series Guide

Performance Tuning a Lightspeed Server

The following settings are made at the factory to ensure best performance of your Lightspeed Server. The settings are supplied here in the event they have been changed and you need to restore them to factory original settings. (For details, consult your System Administrator or a Telestream Field Sales Engineer).

1. In Performance Options, set Windows Performance options:

– Navigate to Start > Control Panel > System > Advanced system settings >

Settings > Advanced.

– Select Background services for Vantage transcoding nodes and SQL nodes. – Select Programs for editorial systems and Vantage client applications that are not

running other Vantage services.

2. In Performance Options, Data Execution Prevention tab:

– Select Turn on (select) Data Execution Prevention (DEP) for essential Windows

programs and services only.

3. Set User Account Control (UAC) (in Start > Control Panel > User Accounts > Change User Account Control Settings) as low as safely possible, considering your exposure to Internet viruses and malware.

4. Set Power Options to High Performance with Sleep disabled:

– Navigate to Start > Control Panel > Power Options. – Select the High Performance plan. – Set Sleep mode to Never (never sleep). – Select Change advanced power settings, and set all critical functions so that they are

always ON (this usually means setting them to Never turn OFF).

5. Disable (turn OFF) any real-time software applications and processes, such as the following, that could adversely affect disk I/O performance or use excessive CPU:

– Real-time virus scanning of media files as they are being captured – Automatic software updates that can preempt real-time services – Real-time file indexing

6. Disable all unnecessary Windows services in the Start > Control Panel >

Administrative Tools > Services (consult your System Administrator).

7. Turn OFF all firewalls (including third party firewalls) and packet filtering:

– Set Start > Control Panel > Windows Firewall > Turn off Windows Firewall.

If you use firewalls, open them for applications installed on the Lightspeed Server.

8. You may increase network throughput by increasing buffer size within your network adapter. Set your Network Adapter’s transmit and receive buffers to 1024:

– Start > Control Panel > Network and Sharing > Change Adapter Settings > Local

Area Connection > Properties

9. Disable any screen savers in Start > Control Panel > Display > Screen Savers.

10. Disable disk indexing in Start > Computer. Right-click each disk and uncheck Allow

files on this drive to have contents indexed in addition to file properties.

Server Installation and Maintenance

Maintaining the Server

Lightspeed G-Series Guide

Server Installation and Maintenance

Maintaining the Server

Backing up the Lightspeed Server

In order to protect your Lightspeed Server from data loss, Telestream highly recommends that you create an image of the Operating System drive (C:\) drive immediately upon taking delivery of your server and that you perform periodic backups of all critical data on the server.

Several disk image software solutions are available for creating a restoration image that you can use to restore the Lightspeed Server's operating system drive (C:\) to its original state. Using software solutions such as these, along with regular backups, you can restore your server back to its original shipping state with all of your critical data:

• Acronis

• Clonezilla

Consult your IT/Systems administrator for details on creating restoration images and performing a periodic backup of your Lightspeed's critical data.

Lightspeed G-Series Guide

Managing the Lightspeed Server

IPMI View management software provides remote network management of one or more Lightspeed Servers using IPMI messages over Ethernet LAN or a dedicated IPMI LAN. If your Lightspeed Ethernet connectors are used to connect to storage, you can use the IPMI LAN connector to create an IPMI network among your Lightspeed servers.

You can download IPMI View from this location:

ftp://ftp.supermicro.com/utility/IPMIView/.

You’ll find the IPMI View User’s Guide at this location:

ftp://ftp.supermicro.com/utility/IPMIView/IPMIView20.pdf

Among the tasks you can perform using IPMI View are these (see the IPMI View User’s Guide for details):

• Discover Lightspeed Servers on the IPMI network (requires dedicated IPMI LAN)

• View system event logs

• Check current sensors and monitor history of fans, voltages, temperature, and

power supplies

Server Installation and Maintenance

Maintaining the Server

• View firmware revision levels

• Perform various kinds of shutdowns and resets

• Blink the UID LED to locate a particular unit in the rack or server room

• Set fan speed

• Manage LAN configuration, SNMP configuration, and RS232 modem

• Manage users, passwords, and privileges

• Set up paging of users in the event of malfunctions

• Establish Text Console Redirection or KVM Console Video Redirection for remote

system control via text display or full graphic display

• Access virtual media

• Set up server management groups

• Update firmware

For detailed instructions about using any of these system management features, consult the IPMI View User’s Guide.

Lightspeed G-Series Guide

Server Installation and Maintenance

Maintaining the Server

Installing New or Replacement Hard Drives

Follow these steps to replace a failing hard drive or install a new one. Drives may be removed or replaced with power on. See the Drives topic in the Introduction chapter for new or replacement drive specifications.

1. Remove the front bezel from the chassis.

2. Press the release button on the right front of the drive carrier.

3. Use the drive carrier handle to pull the carrier out of the chassis.

4. Remove the drive or dummy drive from the carrier by removing the four M3 screws

from the underside of the carrier. Retain the screws.

5. Insert the new drive into the carrier with the PCB side down and the connector facing the back of the carrier.

6. Secure the drive to the carrier with the four M3 screws retained from removal. Gently tighten but do not over tighten the screws, which could cause damage.

7. Slide the drive carrier into its bay with the drive facing up until the drive seats firmly in the rear connector.

8. Push the carrier handle closed flat against the front of the carrier to secure the carrier and drive in place.

9. Replace the front bezel on the chassis, and go to the next topic to rebuild the RAID.

Lightspeed G-Series Guide

Rebuilding the Lightspeed RAID

If you receive a RAID error message from a Lightspeed server instructing you to rebuild a RAID drive, a tool and instructions for rebuilding the RAID are included in the software provided with the server. The path to the RAID UI and the docs is C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology enterprise.

• The UI software is IAStorUI.exe.

• The IAStorUI documentation is IAStorHelp.exe.

Replacing Power Supplies

The Lightspeed Server includes two redundant, hot-pluggable power supply modules. They automatically sense the input voltage between 100V to 240V, and operate at that voltage. Power cords plug directly into the power supply units at the back of the chassis. A green light indicates that the power supply is operating. When a power supply fails or loses power, an amber light on the power supply illuminates and an alarm sounds.

Server Installation and Maintenance

Maintaining the Server

If either of the power supply modules fail, the other module will support the full load and will allow the system to continue operation without interruption. The PWR Fail LED will illuminate and remain on until the failed unit has been replaced. Replace with the same model. Replacement units can be ordered from Telestream. See Obtaining

Support | Information | Assistance later in this chapter.

Replacing the Power Supply

1. Unplug the AC power cord from the failed power supply module.

2. Push in the locking tab at the back of the module to release it.

3. Pull the unit straight out of the chassis.

CAUTION: the power supply may be very hot when first unplugged and could cause burns. Handle carefully by the edges and do not touch hot components.

4. Insert the new unit into the chassis, pushing it in until it clicks firmly in place.

5. Reconnect the power cord.

Lightspeed G-Series Guide

Server Installation and Maintenance

Obtaining Support | Information | Assistance

If you need assistance or customer support for your Lightspeed Server, please refer to the contact information below.

Telestream Contact Information

Resource Contact Information

Vantage Support Website: www.telestream.net/telestream-support/

vantage/support.htm

Support Email. support@telestream.net

Terms and times of support services vary, per the terms of your current service contract with Telestream.

Vantage Information, Assistance, FAQs, Forums, & Upgrades

Telestre am We bs it e: www.telestream.net

Vantage Reseller Support If you purchased your Lightspeed Server from a reseller,

International Reseller Support

Telestre am Technical Writers

Website: www.telestream.net/telestream-support/

vantage/support.htm

Support Email. support@telestream.net

Sales and Marketing Email: info@telestream.net

Telestream 848 Gold Flat Road Nevada City, CA USA 95959

please contact your reseller for support.

Website: www.telestream.net

See the Telestream website for your regional authorized Telestream reseller.

Email: techwriter@telestream.net

If you have comments or suggestions about improving this document, or other Telestream documents—or if you've discovered an error or omission, please email us.

Lightspeed G-Series Guide

Server Installation and Maintenance

Return Material Authorization (RMA) Procedure

If your Lightspeed Server needs service of any kind, regardless of whether you purchased the Lightspeed Server from Telestream or an authorized reseller, contact Telestream directly for a return material authorization:

• Email: support@telestream.net

• In the US, telephone: 1-877-257-6245

• From international locations, telephone: 1-530-470-2036.

Provide your organization name, and contact information, the serial number of the inoperative unit, and request a Return Material Authorization.

Before returning your Lightspeed Server, Telestream recommends that you back up the entire contents of all server drives. See Backing up the Lightspeed Server for details.

Lightspeed G-Series Guide

Telestream Lightspeed G5 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual