Telestream 420, 320, 310 User Manual
User Guide
Wirecast Gear User Guide | 272965
October 2019
User Guide
2.0
The latest version of the Wirecast Gear User Guide is available at:
http://www.telestream.net/pdfs/user-guides/Wirecast-Gear-2-User-Guide.pdf
Preface 5
Introduction to
Wirecast Gear
3
Contents
9
Introduction 9
Overview 9
Wirecast Gear Models 9
Features 10
Unpacking Wirecast Gear 10
Registering Wirecast Gear 11
Specifications 11
Operating System Specifications 11
Software Specifications 11
Hardware Specifications 12
Wirecast Gear
Panels
Introduction 13
Front Panel 13
Rear Panel 14
Rear Panel Differences 16
13
Installation of
Wirecast Gear
19
Introduction 19
Physical Mounting 19
Connections 20
4
Conte nts
Using
Wirecast Gear
Introduction 23
Getting Started 23
First Time Boot-up 23
Registration 24
23
Troubleshooting
and Updating Wirecast Gear
Introduction 27
General 27
Drive Initialization 28
Windows Update Issues 29
Support for
Wirecast Gear
31
27
Introduction 31
Obtaining Support | Information | Assistance 31
Return Merchandise Authorization (RMA) Procedure 33
Support and RMA Process 33
Regulatory Compliance Statements 35
Introduction 35
Copyrights and Trademark Notices
Copyright 2019 Telestream, LLC. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, altered, or translated into any languages without
written permission of Telestream, LLC. Information and specifications in this document
are subject to change without notice and do not represent a commitment on the part
of Telestream.
5
Preface
Telestream, CaptionMaker, Episode, Flip4Mac, FlipFactory, Flip Player, Gameshow,
GraphicsFactory, Lightspeed, MetaFlip, Post Producer, ScreenFlow, Split-and-Stitch,
Switch, Tempo, TrafficManager, Vantage, VOD Producer and Wirecast, are registered
trademarks and Cricket, e-Captioning, iQ, iVMS, iVMS ASM, Inspector, MacCaption,
Pipeline, Vidchecker, and Surveyor are trademarks of Telestream, LLC. All other
trademarks are the property of their respective owners.
Limited Warranty and Disclaimers
Telestream, LLC (the Company) warrants to the original registered end user that the
product will perform as stated below for a period of one (1) year from the date of
shipment from factory, unless the customer has purchased additional warranty periods.
The Product hardware components, including equipment supplied but not
manufactured by the Company but NOT including any third party equipment that has
been substituted by the Distributor for such equipment (the "Hardware"), will be free
from defects in materials and workmanship under normal operating conditions and
use.
Warranty Remedies
Your sole remedies under this limited warranty are as follows:
The Company will either repair or replace (at its option) any defective Hardware
component or part with new or fully functioning hardware components.
6
Preface
Components may not be necessarily the same, but will be of equivalent operation and
quality.
Software Updates
Except as may be provided in a separate agreement between Telestream and You, if
any, Telestream is under no obligation to maintain or support the Software and
Telestream has no obligation to furnish you with any further assistance, technical
support, documentation, software, update, upgrades, or information of any nature or
kind.
Note: Wirecast Gear includes 90 days of complimentary support on both hardware
and software.
Restrictions and Conditions of Limited Warranty
This Limited Warranty will be void and of no force and effect if (i) Product Hardware or
Software Media, or any part thereof, is damaged due to abuse, misuse, alteration,
neglect, or shipping, or as a result of service or modification by a party other than the
Company, or (ii) Software is modified without the written consent of the Company.
Limitations of Warranties
THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No oral
or written information or advice given by the Company, its distributors, dealers or
agents, shall increase the scope of this Limited Warranty or create any new warranties.
Geographical Limitation of Warranty—This limited warranty is valid only within the
country in which the Product is purchased/licensed.
Limitations on Remedies—YOUR EXCLUSIVE REMEDIES, AND THE ENTIRE LIABILITY OF
TELESTREAM, LLC WITH RESPECT TO THE PRODUCT, SHALL BE AS STATED IN THIS
LIMITED WARRANTY. Your sole and exclusive remedy for any and all breaches of any
Limited Warranty by the Company shall be the recovery of reasonable damages which,
in the aggregate, shall not exceed the total amount of the combined license fee and
purchase price paid by you for the Product.
Damages
TELESTREAM, LLC SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING ANY
LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF YOUR USE OR INABILITY TO USE THE PRODUCT, OR THE BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY, EVEN IF THE COMPANY HAS BEEN ADVISED OF
THE POSSIBILITY OF THOSE DAMAGES, OR ANY REMEDY PROVIDED FAILS OF ITS
ESSENTIAL PURPOSE.
Further information regarding this limited warranty may be obtained by writing:
Telestream, LLC
848 Gold Flat Road
Nevada City, CA 95959 USA
You can call Telestream, LLC via telephone at (530) 470-1300.
Preface
7
8
Preface
Introduction
This section presents an overview of Wirecast Gear models, features, etc., and how to
unpack, setup, and register it. Specifications are also provided.
9
Introduction to
Wirecast Gear
Topics
Overview
Unpacking Wirecast Gear
Registering Wirecast Gear
Specifications
Overview
Wirecast Gear is an integrated solution for live production, streaming, video ingest and
more. It is designed to provide an easy to operate experience and is based on a
standard Windows personal computer.
Note: Consult the Wirecast (software) User Guide included with Wirecast Gear. You can
also download this user guide from the Telestream web site at:
http://www.telestream.net/telestream-support/wire-cast/help.htm
Wirecast Gear Models
Wirecast Gear is available in these models:
• 310 – 4x HDMI Capture: 1x QuickSync x264 Encode + Many MOV Encodes
• 320 – 4x SDI Capture: 1x QuickSync x264 Encode + Many MOV Encodes
• 420 – 5x SDI Capture + 1x SDI Output: 4x NVENC x264 Encodes + Many MOV
Encodes
10
Introduction to Wirecast Gear
Unpacking Wirecast Gear
Features
Note: Additional encodes possible but may require reduced workflow.
• Windows 10 IoT Enterprise LTSC 64-bit OS
• 4 Port (SDI or HDMI) high quality video ingest (5 ports on Gear model 420)
• Wirecast Pro
• Convertible mini case with rubber feet for table-top use and included rackmount
brackets for installing in approved flight/transport cases or in-place rack configura-
tions. Unit has no platter-based hard drives, making it ideal for transport
• Extensive source inputs including professional video connectors
• Multiple LAN ports, USB 3.1 (including Type C) and more
• USB 3.1 (including Type C) and more
• ISO recording with full Instant Replay capability
• Three (model 310/320) or four (model 420) digital video output ports for multiple
display configuration and on-site large format display outputs (IMAG) with lowest
latency including support for up to UHD/4K resolutions
Note: 4K monitor outputs can increase GPU usage substantially. Use with caution as
this can negatively impact GPU heavy work flows (High frame rate live icons, Multiviewer, etc.).
• Live source processing including scaling, rotation, color correction and keying.
• Compatible with industry standard applications such as Adobe CC, Microsoft Office
and most standard Windows 10 compatible applications/utilities
• Boot-time recovery option allows quick recovery to factory settings in case of sys-
tem corruption or failure. All Telestream loaded applications will be recovered (user
applications must be reinstalled)
Unpacking Wirecast Gear
Unpack the contents of the shipping container; identify each component and
determine that it has arrived in satisfactory condition.
If there is shipping damage to the box, note it on your shipping documents and contact
the carrier immediately. If the computer or box contents are damaged in any way, you
should file a claim with the carrier and notify Telestream immediately.
Note: Save the shipping container and packaging materials and store them in a safe
place. If you require service, or need to relocate your Wirecast Gear, the packaging
materials are required.
Shipping Container Contents
Each Wirecast Gear box contains the following:
• Wirecast Gear computer
• Wireless Keyboard/Mouse combo
• Power cord
• Plastic bag
Registering Wirecast Gear
Registering your Wirecast Gear system is a requirement to gain access to your licensed
copies of Telestream-bundled software. It also ensures the following:
Safety—so you'll be kept informed of product feature updates and improvements
Service—to receive the excellent Telestream warranty service and technical support
Security—in the event of loss, theft or catastrophic events, your registration may serve
as proof of purchase for your insurance carrier
Introduction to Wirecast Gear
Registering Wirecast Gear
11
Registration is quick, easy, and important—follow these steps:
1. Go to the Wirecast Gear registration web page: http://www.telestream.net/
telestream-support/Wirecast-Gear/register.htm
2. Complete the Wirecast Gear registration.
3. Click Submit to complete registration.
Specifications
The following topics summarize Wirecast Gear specifications.
CAUTION: Wirecast Gear is a sealed device, with no user-serviceable parts or useraccessible expansion slots. You should never open or attempt to upgrade or alter the
computer. Doing so exposes you to electrical hazard, may damage the unit, and may
invalidate your warranty. If you have hardware or software problems with your
Wirecast Gear, follow the steps in the Return Merchandise Authorization (RMA)
Procedure later in this guide to obtain service.
Operating System Specifications
Wirecast Gear is pre-installed with Windows 10 IoT Enterprise LTSC 64-bit OS. Please see
the Microsoft web site for specifications.
Software Specifications
• Telestream Wirecast Pro application software
12
Introduction to Wirecast Gear
Specifications
• Telestream Switch application software
• NewBlueFX Titler Live
Hardware Specifications
• Intel Core XEON E-2176G 12M Six Core 3.7GHz/4.7GHz Turbo
• Intel UHD Graphics 630 (model 310/320)
• NVIDIA QUADRO (model 420)
• Memory - 16GB DDR4 Dual Channel Memory
• System Drive - M.2 NVMe System Drive
• Storage Drive(s) - High speed SATA 6Gb/s SSD
• Video Ingest - Four (model 310/320) or five (model 420) channel professional cam-
era inputs with HDMI or SDI
• Motherboard features
– Intel® USB 3.1 with USB Type-C™
– 115dB SNR HD Audio with Built-in Rear Audio Amplifier
– Dual Intel® GbE LAN RJ45
– PS/2 Keyboard/Mouse Port
– USB 3.0 Ports - 4 rear/2 front
– Display outputs - DVI-D, dual HDMI, dual DP (310/320), quad DP (model 420)
• Wireless Keyboard and Mouse combo
• Power Supply: AC input, auto-sensing, suitable for most countries worldwide
– Input Range: 90 ~ 264Vac (RMS), Full Range Input
– Frequency: 47 ~ 63Hz
– Input Current: Max 6A (RMS) @ 115Vac, 3A (RMS) @ 230Va
• Dimensions: 16.55 x 9.85 x 2.25 inches, 2.0 U rackmount height
Note: Wirecast Gear has no user-serviceable parts. Any repair or additional PCIe card
installation must be performed by Telestream or an authorized Telestream service
technician.
Introduction
The following topics describe the Wirecast Gear front and rear panels.
13
Wirecast Gear
Panels
Note: Please do not make any connections just yet. First, read the panel and connector
descriptions and then proceed to the Installation of Wirecast Gear topic for steps to
install and connect to the unit.
Wirecast Gear is available in HDMI and SDI configurations. Both configurations share
the same front panel features, but each configuration has a unique rear panel. Wirecast
Gear series 300 models include 4-channel HDMI (310) or SDI (320) professional inputs.
Wirecast Gear model 420 include five SDI capture inputs and one SDI output.
Topics
Front Panel
Rear Panel
Rear Panel Differences
Front Panel
Wirecast Gear has the following connectors on the front panel.
USB
Line Out
Mic In
Power Switch
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