Telestream 420, 320, 310 User Manual

User Guide

Wirecast Gear User Guide | 272965

October 2019

User Guide

2.0

The latest version of the Wirecast Gear User Guide is available at:

http://www.telestream.net/pdfs/user-guides/Wirecast-Gear-2-User-Guide.pdf

Preface 5

Introduction to
Wirecast Gear

3

Contents

9

Introduction 9
Overview 9

Wirecast Gear Models 9

Features 10
Unpacking Wirecast Gear 10
Registering Wirecast Gear 11
Specifications 11

Operating System Specifications 11

Software Specifications 11

Hardware Specifications 12

Wirecast Gear
Panels

Introduction 13
Front Panel 13
Rear Panel 14
Rear Panel Differences 16

13

Installation of
Wirecast Gear

19

Introduction 19
Physical Mounting 19
Connections 20

4

Conte nts

Using
Wirecast Gear

Introduction 23
Getting Started 23
First Time Boot-up 23
Registration 24

23

Troubleshooting
and Updating Wirecast Gear

Introduction 27
General 27
Drive Initialization 28
Windows Update Issues 29

Support for
Wirecast Gear

31

27

Introduction 31
Obtaining Support | Information | Assistance 31
Return Merchandise Authorization (RMA) Procedure 33

Support and RMA Process 33

Regulatory Compliance Statements 35

Introduction 35

Copyrights and Trademark Notices

Copyright 2019 Telestream, LLC. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, altered, or translated into any languages without
written permission of Telestream, LLC. Information and specifications in this document
are subject to change without notice and do not represent a commitment on the part
of Telestream.

5

Preface

Telestream, CaptionMaker, Episode, Flip4Mac, FlipFactory, Flip Player, Gameshow,
GraphicsFactory, Lightspeed, MetaFlip, Post Producer, ScreenFlow, Split-and-Stitch,
Switch, Tempo, TrafficManager, Vantage, VOD Producer and Wirecast, are registered
trademarks and Cricket, e-Captioning, iQ, iVMS, iVMS ASM, Inspector, MacCaption,
Pipeline, Vidchecker, and Surveyor are trademarks of Telestream, LLC. All other
trademarks are the property of their respective owners.

Limited Warranty and Disclaimers

Telestream, LLC (the Company) warrants to the original registered end user that the
product will perform as stated below for a period of one (1) year from the date of
shipment from factory, unless the customer has purchased additional warranty periods.

The Product hardware components, including equipment supplied but not
manufactured by the Company but NOT including any third party equipment that has
been substituted by the Distributor for such equipment (the "Hardware"), will be free
from defects in materials and workmanship under normal operating conditions and
use.

Warranty Remedies

Your sole remedies under this limited warranty are as follows:

The Company will either repair or replace (at its option) any defective Hardware
component or part with new or fully functioning hardware components.

6

Preface

Components may not be necessarily the same, but will be of equivalent operation and
quality.

Software Updates

Except as may be provided in a separate agreement between Telestream and You, if
any, Telestream is under no obligation to maintain or support the Software and
Telestream has no obligation to furnish you with any further assistance, technical
support, documentation, software, update, upgrades, or information of any nature or
kind.

Note: Wirecast Gear includes 90 days of complimentary support on both hardware
and software.

Restrictions and Conditions of Limited Warranty

This Limited Warranty will be void and of no force and effect if (i) Product Hardware or
Software Media, or any part thereof, is damaged due to abuse, misuse, alteration,
neglect, or shipping, or as a result of service or modification by a party other than the
Company, or (ii) Software is modified without the written consent of the Company.

Limitations of Warranties

THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No oral
or written information or advice given by the Company, its distributors, dealers or
agents, shall increase the scope of this Limited Warranty or create any new warranties.

Geographical Limitation of Warranty—This limited warranty is valid only within the
country in which the Product is purchased/licensed.

Limitations on Remedies—YOUR EXCLUSIVE REMEDIES, AND THE ENTIRE LIABILITY OF
TELESTREAM, LLC WITH RESPECT TO THE PRODUCT, SHALL BE AS STATED IN THIS
LIMITED WARRANTY. Your sole and exclusive remedy for any and all breaches of any
Limited Warranty by the Company shall be the recovery of reasonable damages which,
in the aggregate, shall not exceed the total amount of the combined license fee and
purchase price paid by you for the Product.

Damages

TELESTREAM, LLC SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING ANY
LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF YOUR USE OR INABILITY TO USE THE PRODUCT, OR THE BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY, EVEN IF THE COMPANY HAS BEEN ADVISED OF

THE POSSIBILITY OF THOSE DAMAGES, OR ANY REMEDY PROVIDED FAILS OF ITS
ESSENTIAL PURPOSE.

Further information regarding this limited warranty may be obtained by writing:
Telestream, LLC
848 Gold Flat Road
Nevada City, CA 95959 USA

You can call Telestream, LLC via telephone at [phone].

Preface

7

8

Preface

Introduction

This section presents an overview of Wirecast Gear models, features, etc., and how to
unpack, setup, and register it. Specifications are also provided.

9

Introduction to

Wirecast Gear

Topics

 Overview
 Unpacking Wirecast Gear
 Registering Wirecast Gear
 Specifications

Overview

Wirecast Gear is an integrated solution for live production, streaming, video ingest and
more. It is designed to provide an easy to operate experience and is based on a
standard Windows personal computer.

Note: Consult the Wirecast (software) User Guide included with Wirecast Gear. You can
also download this user guide from the Telestream web site at:

http://www.telestream.net/telestream-support/wire-cast/help.htm

Wirecast Gear Models

Wirecast Gear is available in these models:

• 310 – 4x HDMI Capture: 1x QuickSync x264 Encode + Many MOV Encodes

• 320 – 4x SDI Capture: 1x QuickSync x264 Encode + Many MOV Encodes

• 420 – 5x SDI Capture + 1x SDI Output: 4x NVENC x264 Encodes + Many MOV

Encodes

10

Introduction to Wirecast Gear

Unpacking Wirecast Gear

Features

Note: Additional encodes possible but may require reduced workflow.

• Windows 10 IoT Enterprise LTSC 64-bit OS

• 4 Port (SDI or HDMI) high quality video ingest (5 ports on Gear model 420)

• Wirecast Pro

• Convertible mini case with rubber feet for table-top use and included rackmount

brackets for installing in approved flight/transport cases or in-place rack configura-

tions. Unit has no platter-based hard drives, making it ideal for transport

• Extensive source inputs including professional video connectors

• Multiple LAN ports, USB 3.1 (including Type C) and more

• USB 3.1 (including Type C) and more

• ISO recording with full Instant Replay capability

• Three (model 310/320) or four (model 420) digital video output ports for multiple

display configuration and on-site large format display outputs (IMAG) with lowest

latency including support for up to UHD/4K resolutions

Note: 4K monitor outputs can increase GPU usage substantially. Use with caution as
this can negatively impact GPU heavy work flows (High frame rate live icons, Multi­viewer, etc.).

• Live source processing including scaling, rotation, color correction and keying.

• Compatible with industry standard applications such as Adobe CC, Microsoft Office

and most standard Windows 10 compatible applications/utilities

• Boot-time recovery option allows quick recovery to factory settings in case of sys-

tem corruption or failure. All Telestream loaded applications will be recovered (user

applications must be reinstalled)

Unpacking Wirecast Gear

Unpack the contents of the shipping container; identify each component and
determine that it has arrived in satisfactory condition.

If there is shipping damage to the box, note it on your shipping documents and contact
the carrier immediately. If the computer or box contents are damaged in any way, you
should file a claim with the carrier and notify Telestream immediately.

Note: Save the shipping container and packaging materials and store them in a safe
place. If you require service, or need to relocate your Wirecast Gear, the packaging
materials are required.

Shipping Container Contents

Each Wirecast Gear box contains the following:

• Wirecast Gear computer

• Wireless Keyboard/Mouse combo

• Power cord

• Plastic bag

Registering Wirecast Gear

Registering your Wirecast Gear system is a requirement to gain access to your licensed
copies of Telestream-bundled software. It also ensures the following:

Safety—so you'll be kept informed of product feature updates and improvements

Service—to receive the excellent Telestream warranty service and technical support

Security—in the event of loss, theft or catastrophic events, your registration may serve

as proof of purchase for your insurance carrier

Introduction to Wirecast Gear

Registering Wirecast Gear

11

Registration is quick, easy, and important—follow these steps:

1. Go to the Wirecast Gear registration web page: http://www.telestream.net/

telestream-support/Wirecast-Gear/register.htm

2. Complete the Wirecast Gear registration.

3. Click Submit to complete registration.

Specifications

The following topics summarize Wirecast Gear specifications.

CAUTION: Wirecast Gear is a sealed device, with no user-serviceable parts or user­accessible expansion slots. You should never open or attempt to upgrade or alter the
computer. Doing so exposes you to electrical hazard, may damage the unit, and may
invalidate your warranty. If you have hardware or software problems with your
Wirecast Gear, follow the steps in the Return Merchandise Authorization (RMA)

Procedure later in this guide to obtain service.

Operating System Specifications

Wirecast Gear is pre-installed with Windows 10 IoT Enterprise LTSC 64-bit OS. Please see
the Microsoft web site for specifications.

Software Specifications

• Telestream Wirecast Pro application software

12

Introduction to Wirecast Gear

Specifications

• Telestream Switch application software

• NewBlueFX Titler Live

Hardware Specifications

• Intel Core XEON E-2176G 12M Six Core 3.7GHz/4.7GHz Turbo

• Intel UHD Graphics 630 (model 310/320)

• NVIDIA QUADRO (model 420)

• Memory - 16GB DDR4 Dual Channel Memory

• System Drive - M.2 NVMe System Drive

• Storage Drive(s) - High speed SATA 6Gb/s SSD

• Video Ingest - Four (model 310/320) or five (model 420) channel professional cam-

era inputs with HDMI or SDI

• Motherboard features
– Intel® USB 3.1 with USB Type-C™
– 115dB SNR HD Audio with Built-in Rear Audio Amplifier
– Dual Intel® GbE LAN RJ45
– PS/2 Keyboard/Mouse Port
– USB 3.0 Ports - 4 rear/2 front
– Display outputs - DVI-D, dual HDMI, dual DP (310/320), quad DP (model 420)

• Wireless Keyboard and Mouse combo

• Power Supply: AC input, auto-sensing, suitable for most countries worldwide
– Input Range: 90 ~ 264Vac (RMS), Full Range Input
– Frequency: 47 ~ 63Hz
– Input Current: Max 6A (RMS) @ 115Vac, 3A (RMS) @ 230Va

• Dimensions: 16.55 x 9.85 x 2.25 inches, 2.0 U rackmount height

Note: Wirecast Gear has no user-serviceable parts. Any repair or additional PCIe card

installation must be performed by Telestream or an authorized Telestream service
technician.

Introduction

The following topics describe the Wirecast Gear front and rear panels.

13

Wirecast Gear

Panels

Note: Please do not make any connections just yet. First, read the panel and connector

descriptions and then proceed to the Installation of Wirecast Gear topic for steps to
install and connect to the unit.

Wirecast Gear is available in HDMI and SDI configurations. Both configurations share
the same front panel features, but each configuration has a unique rear panel. Wirecast
Gear series 300 models include 4-channel HDMI (310) or SDI (320) professional inputs.
Wirecast Gear model 420 include five SDI capture inputs and one SDI output.

Topics

 Front Panel
 Rear Panel
 Rear Panel Differences

Front Panel

Wirecast Gear has the following connectors on the front panel.

USB

Line Out

Mic In

Power Switch

14

Wirec ast Gear Panels

Rear Panel

Rear Panel

USB 3.0 Ports The USB 3.0 port supports the USB 3.0 specification and is compatible to

the USB 2.0/1.1 specification. Use this port for USB devices.

Line Out) Use this output for headphones or a speaker system.

Mic In Use this input for Microphones. Many live producers choose to use a USB-based

external audio configuration with either a simple A/D device with professional
connectors or a full audio mixer panel for tactile control of audio levels. Contact the
reseller who sold you your Wirecast Gear unit for specific brand and model information.

Power Switch This button turns the power on and off. When on, a white light is
displayed.

The Rear Panel connectors have the following functionality.

Audio Inputs

DVI-D Port

RJ-45 LAN Ports

USB Type-C™ Port

USB 3.0/2.0 Ports

Aux SDI In/Out ports
(Model 420 only)

Display Ports

Audio Inputs Two combination mic (XLR) and line (TRS) audio inputs.

IPMI Port

Admin Monitor

Line Out

Mic In

Aux SDI Input and Output Ports (Model 420 only) The SDI IN is the fifth input and
the SDI OUT is the single output.

USB 3.1 Ports Three USB ports that support the USB 3.1 specification and are
compatible to the USB 3.0/2.0/1.1 specification. Use this port for USB devices. (There
are also two additional USB ports on the front panel).

USB Type-C™ Port The USB Type-C port supports the USB 3.1 specification and is
compatible to the USB 3.0/2.0/1.1 specification. Use this port for USB devices.

Wirecast Gear Panels

Rear Panel

RJ45 LAN Ports Two GbE RJ45 ports. These Gigabit Ethernet LAN ports provides
Internet connection at up to 1 Gbps data rate. The following describes the states of the
LAN port LEDs.

DVI-D Port The DVI-D port conforms to the DVI-D specification and supports a
maximum resolution of 1920x1200@60 Hz (the actual resolutions supported depend
on the monitor being used). Connect a monitor that supports DVI-D connection to this
port. (This port is disabled on 400 series Gear units.)

Note: The DVI-D port does not support D-Sub connection by adapter.

15

Display Ports Two Displayport outputs. These are not HDMI ports.

Note: The bottom DP port on the 300 series cannot be adapted and needs to be

connected to a native DP monitor. The top DP can be adapted to HDMI or DVI but not
the bottom one.

IPMI Port This is an IPMI port, not an Ethernet port.

Admin Monitor Computer monitor port for Administrator use only.

Line Out (Green) Line out jack. This jack supports audio amplifying function. For better

sound quality, it is recommended that you connect your headphone/speaker to this
jack (actual effects may vary by the device being used). Use this audio jack for a
headphone or 2-channel speaker.

Mic In (Pink) The Mic in jack. Microphones must be connected to this jack.

WARNING: When removing any mic cable, pull it straight out from the connector to
prevent causing a short inside the cable connector.

16

Wirec ast Gear Panels

Rear Panel Differences

Rear Panel Differences

Depending on the Wirecast Gear model, four HDMI inputs (model 310), four SDI inputs
(models 320), or four SDI inputs and 4 Display Ports (model 420) are provided on the
right side of the rear panel. The location and numbering of inputs are shown below.

Model 310 rear panel with HDMI Only

HDMI 1 HDMI 2 HDMI 3 HDMI 4

Model 320 rear panel with SDI only

SDI 1 SDI 2 SDI 3 SDI 4

Wirecast Gear Panels

Rear Panel Differences

17

Model 420 rear panel with DP and SDI

DP 1 DP 2 DP 3 DP 4

SDI 1 SDI 2 SDI 3 SDI 4

SDI 1 SDI 2 SDI 3 SDI 4

Connect the inputs to your video sources, such as cameras, DVD players, computers,
editors, graphics cards, and other devices that produce a video output that you want to
use as an input for live production.

18

Wirec ast Gear Panels

Rear Panel Differences

Introduction

This section shows you how to install Wirecast Gear. This includes physical mounting
and wireless connections.

19

Installation of

Wirecast Gear

Note: Before installing Wirecast Gear, read through the section on Wirecast Gear

Panels.

Topics

 Physical Mounting
 Connections

Physical Mounting

Wirecast Gear comes configured for table-top use with pre-attached feet. The unique
size and shape of Wirecast Gear is designed to occupy a minimum of space while
making connectors and cables easily accessible.

Also included with all Gear systems are two pre-mounted rack-mount "ears" and screws
that allow the system to fit into a standard 19-inch rack and take up 2 RU (Rack Units).
This configuration is useful for in-place racks and mobile flypacks where convenient
and safe transport of your live production system is required.

Note: The rack-mount configuration will require removal of the rubber feet to avoid
obstructing the rack space below. Failure to remove the feet may result in an inability
to mount the unit in the bottom most position of a rack, or if the rack space
immediately below is already occupied.

20

Installation of Wirecast Gear

Connectio ns

Connections

To make connections to your Wirecast Gear system, refer to Wirecast Gear Panels for
connector functions and locations, and then follow these steps.

Note: The Wirecast Gear system is configured to work with up to three displays.

Note: After it is powered on, Wirecast Gear will attempt to automatically connect to

your installed network configuration (via LAN). If your network requires authentication
or specific configuration, please check with your network administrator to determine
computer and network setting requirements.

1. If available, plug a network cable into one of the available RJ45 Ethernet jacks.

2. Plug HDMI or SDI cables into the video input connectors on the right rear panel.

3. Plug a standard computer monitor into either the DP (model 310/320) or DVI

(model 420) monitor output ports on the back of the unit.

Note: Every Wirecast Gear unit has two (model 310/320) or four (model 420) display
outputs and one DVI-D output. These are standard display outputs that are used for
connecting computer monitors. If you have more than one monitor installed, Wirecast
will allow you to send a full screen output of your program to the second display as a
program monitor. These are also the ports to be used for in-venue, presentation
displays (also known as IMAG) as they provide for the lowest latency output.

4. Make audio input and output connections to Mic Input and Speaker Output.

5. Locate the USB dongle shipped with WC Gear in the KB/Mouse box.

Note: The dongle communicates to both the mouse and the keyboard.

Installation of Wirecast Gear

Connections

6. Insert the USB dongle into a USB port on the front or back of the Wirecast Gear box.

Front USB ports

21

Rear USB ports

7. Turn the keyboard and mouse on, using the power switch on each.

8. After all connections have been made, plug in the attached power cord to provide

power to the unit. For input power requirements, see Specifications.

9. Turn on Wirecast Gear unit by pushing the power button on the front. The button
will light, and the unit will begin to boot up.

22

Installation of Wirecast Gear

Connectio ns

Introduction

This section shows you how to get started using Wirecast Gear and what to do when
you boot up for the first time.

23

Using

Wirecast Gear

Topics

 Getting Started
 First Time Boot-up
 Registration

Getting Started

To get started using Wirecast Gear, follow these steps:

1. If you aren’t familiar with Wirecast, read the Wirecast User Guide. You can download
it from the Telestream web site at:

http://www.telestream.net/telestream-support/wire-cast/help.htm

2. Personalize Windows as explained in the First Time Boot topic below.

3. Create individual Windows user accounts on the Wirecast Gear computer, if desired.

You are now ready to start using Wirecast to stream your live presentations.

First Time Boot-up

Every Wirecast Gear unit includes a pre-activated copy of Windows 10 IoT Enterprise
LTSC 64-bit. There is no need to enter a serial number or product key.

When you first power up Wirecast Gear, you are prompted to configure Windows for
your locale and personal preferences. You will be taken through the following steps:

1. Choose Windows 10 as your operating system.

2. Select your region (United States, etc.).

3. Select a keyboard layout (US, etc.).

24

Using Wirecas t Gear

Registration

4. Configure a second keyboard (if you have one), otherwise select Skip.

5. Accept the Windows 10 license agreement.

6. Sign in using your Microsoft account.

Note: If you do not have an account and do not want to create one, click Domain Join

Instead.

7. Enter a user name.

8. Enter (and re-enter) a password.

9. Provide answers to three security questions, as prompted.

10. Respond to the “Do more across devices” prompt.

11. Select Accept to choosing privacy.

After a brief period of configuration, your Wirecast Gear will boot for the first time into
Windows 10.

Registration

Wirecast Gear must be registered before you can begin using it. To register Wirecast
Gear, double-click the REQUIRED-Register Your Gear icon on the desktop.

Double-click
icon

Using Wirec ast Gear

Registration

When the registration form from the Telestream website displays in your browser, enter
the required information, check the I’m not a robot box (and respond accordingly), then
click Register.

25

Double-click
icon

26

Using Wirecas t Gear

Registration

After you have successfully registered Wirecast Gear, you will be provided with three
license keys for: Wirecast Pro, Switch Player and NewBlue Titler Live. Use these keys to
license these products, which are provided with Wirecast Gear.

Note: The licensees shown above are not valid license numbers.

Introduction

This section shows you how to troubleshoot Wirecast Gear and how to get updates

27

Troubleshooting

and Updating

Wirecast Gear

Topics

General

 General
 Drive Initialization
 Windows Update Issues

If your Wirecast Gear computer does not operate as expected, the following tips may
provide assistance.

CAUTION: Wirecast Gear is a sealed device, with no serviceable parts and no internal
peripheral bays. Please do not open the chassis to try to diagnose the hardware failure
yourself, unless permitted to do so. This will void your warranty with Telestream and
our manufacturer.

• Close any programs (except Wirecast) that you are not using because other pro-

grams can take up too much memory.

• Save any work in progress, then close and reopen Wirecast.

• Restart the computer. Random problems can sometimes be resolved by a restart.

Be sure to save your work before you shut the computer down.

If you cannot resolve an issue yourself, see Obtaining Support | Information | Assistance.

28

Troubleshooting and Updating Wirec ast Gear

Drive Initialization

Drive Initialization

If you have received a Wirecast Gear unit and it is missing the secondary hard drive in
Windows, but you can see it in Disk Management (right click on the start button,
choose disk management), the drive is just in need of initialization.

To do this, follow these steps:

1. Open Disk Management, right click the partition you need to format (partition D),
then select Format.

2. In the pop-up window, set file system and cluster size, then click OK.

Your drive is now accessible in Wirecast and Windows.

Windows Update Issues

If you receive an question mark (?) with a yellow exclamation mark next to the capture
devices, you may be experiencing a Microsoft Windows update issue.

Microsoft issued a statement updates will cause Windows computers (including
Wirecast Gear) to lose their drivers to capture devices.Below is a link to an article that
further explains the Microsoft Windows update issue:

http://www.howtogeek.com/243581/windows-10-may-delete-your-programs­without-asking/.

Troubleshooting and Updating Wirecast Gear

Question Mark

29

Windows Update Issues

30

Troubleshooting and Updating Wirec ast Gear

Windows Update Issues

Introduction

This section shows you how to obtain customer support for Wirecast Gear and how to
make returns.

31

Support for

Wirecast Gear

Topics

 Obtaining Support | Information | Assistance
 Return Merchandise Authorization (RMA) Procedure

Obtaining Support | Information | Assistance

Support options for your Wirecast Gear are listed and briefly described below. Provide
your organization name, and contact information, and the serial number of the affected
unit. If the problem cannot be resolved remotely, request an RMA (Return Material
Authorization).

32

Support for Wirecast Gear

Obtaining Suppo rt | Information | Assistance

Support Resources Details and Contact Information

Reseller Support If you purchased your Wirecast Gear from a reseller and

did not also purchase GearCare Premium Support, please
contact your reseller for product support.

Telestream Wirecast
Gear Support

GearCare Premium
Support

Wirecast Information,
Assistance, FAQs,
Forums, & Upgrades

Telestream, LLC General
Information

Customers who bought Wirecast Gear directly from
Telestream may request support as outlined below.

• Support Web Site: http://www.telestream.net/

telestream-support/Wirecast-Gear/support.htm

• Support Email: [e-mail]

Terms and times of support services vary, per the terms of
your current service contract with Telestream.

Customers who bought GearCare Premium Support may
request support as outlined below. Includes a 3-year
extended warranty and overnight replacement.

• US Support Phone: [phone]

• International Support Phone: [phone]

• Support Email: [e-mail]

See also the web sites above and below.

• Wirecast Web Site: http://www.telestream.net/

telestream-support/wire-cast/support.htm

• Web Site: www.telestream.net

• Sales and Marketing Email: [e-mail]

Telestream Technical
Writers

Physical location and mailing address:

Telestream, LLC
848 Gold Flat Road
Nevada City, CA USA 95959

• Email: [e-mail]

Comments, corrections, or suggestions about this guide
and other Telestream guides are encouraged.

Support for Wirec ast Gear

Return Merchandise Authorization (RMA) Procedure

Return Merchandise Authorization (RMA)
Procedure

If your Wirecast Gear needs service of any kind, see Obtaining Support | Information |

Assistance on the previous page for contact information.

If you are instructed by Telestream Support to return your Wirecast Gear, follow the
procedure below. Please do not return a Wirecast Gear unit unless you receive an RMA
number from Telestream first.

Before returning your Wirecast Gear, Telestream recommends that you back up the
entire contents of all computer drives.

Support and RMA Process

1. Contact the reseller where your hardware was purchased for service. If you

purchased directly from Telestream or your unit is covered by Premium Support,
contact Telestream.

2. Telestream Support opens a support case for you.

3. Telestream Support follows an established drill-down to categorize the problem,

and determine a resolution path.

4. If the problem is beyond our initial level of Support, our representatives will access
and diagnose your device remotely. You will need to grant us Internet access to
your device.

5. Upon a failed hardware diagnosis, our representative escalates the case to an RMA
and gives you instructions for shipping the unit to our manufacturing partner for
repair.

6. The RMA process triggers a case with our manufacturing partner.

a. If you have Premium Support, the manufacturing partner gathers your shipping

and contact information and sends you an overnight replacement. The
manufacturer will also give you instructions and an RMA for returning the failed
unit.

b.If you do not have Premium Support, the manufacturing partner gives you

instructions and an RMA for returning the failed unit and gathers your return
shipping information. You are requested to ship the unit to our manufacturing
partner for repair and return to you.

7. Upon case resolution, Telestream Support reviews and closes the case and sends
you a satisfaction questionnaire.

8. We appreciate your business and ask you to return the questionnaire promptly so
that we can continue to improve the quality of our product support to you and our
other customers.

33

34

Support for Wirecast Gear

Return Merchandise Authorization (RMA) Procedure

Introduction

This section presents the Regulatory Compliance Statements for the Wirecast Gear
models 310, 320 and 420. It also includes European Union and European Fair Trade
Association Regulatory Compliance, along with Warning and Caution Messages

35

Regulatory

Compliance

Statements

36

Appendix – Safety & Compliance

Federal Communications Commission (FCC) Compliance Notices

Class A Interference Statement

This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15, Subpart B of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.

Canadian ICES Statement

Canadian Department of Communications Radio Interference Regulations

This digital apparatus does not exceed the Class A limits for radio-noise emissions
from a digital apparatus as set out in the Radio Interference Regulations of
the Canadian Department of Communications. This Class A digital apparatus
complies with Canadian ICES-003.

Règlement sur le brouillage radioélectrique du ministère des Communications

Cet appareil numérique respecte les limites de bruits radioélectriques visant les
appareils numériques de classe A prescrites dans le Règlement sur le brouillage
radioélectrique du ministère des Communications du Canada. Cet appareil
numérique de la Classe A est conforme à la norme NMB-003 du Canada.

European Union and European Free Trade Association (EFTA)
Regulatory Compliance

This equipment may be operated in the countries that comprise the member
countries of the European Union and the European Free Trade Association. These
countries, listed in the following paragraph, are referred to as The European
Community throughout this document:

AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA,
FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LATVIA,
LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, POLAND, PORTUGAL,
ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, ICELAND,
LICHTENSTEIN, NORWAY, SWITZERLAND

Regulator y Compliance Statements

Introduction

Declaration of Conformity

Marking by this symbol indicates compliance with the Essential Requirements of
the EMC Directive of the European Union 2014/30/EU.

This equipment meets the following conformance standards:

Safety

EN 60: 20"""" (T-Mark License),

IEC 60: 20"" (CB Scheme Report/Certificate)

Additional licenses issued for specific countries available on request.

Emissions

EN 55032: 2012"$, CISPR 32: 2015,

EN 61000-3-2: 2014, EN 61000-3-3: 2013

Immunity

EN 55: 20,$*413 EN 61000-4-2:2009,

EN 61000-4-3: 2006 + A1:2008 + A2:2010,EN 61000-4-4: 20,

EN 61000-4-5:2006, EN 61000-4-6:2009, EN 61000-4-11:2004

Environments: E2, E3 and E4

&OWJSPONFOUBM

-PX7PMUBHF%JSFDUJWF&63P)4%JSFDUJWF&6"OOFY**"NFOENFOU

3&"$)&$8&&&&61BDLBHJOH%JSFDUJWF&$#BUUFSZ%JSFDUJWF&$

Warning! This is a Class A product. In a domestic environment, this product

may cause radio interference, in which case, the user may be required to take
appropriate measures.

Achtung! Dieses ist ein Gerät der Funkstörgrenzwertklasse A. In Wohnbereichen

können bei Betrieb dieses Gerätes Rundfunkstörungen auftreten, in welchen
Fällen der Benutzer für entsprechende Gegenmaßnahmen verantwortlich ist.

Attention! Ceci est un produit de Classe A. Dans un environnement domestique,

ce produit risque de créer des interférences radioélectriques, il appartiendra
alors à l?utilisateur de prendre les mesures spéciques appropriées..

Recycling Notice

This symbol on the product or its packaging indicates that this product
must not be disposed of with your other household waste. Instead, it is your
responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment
at the time of disposal will help conserve natural resources and ensure that
it is recycled in a manner that protects human health and the environment.
For more information about where you can drop o your waste for recycling,
please contact your local authority, or where you purchased your product.

Regulatory Compliance Statements

Introduction

37

38

Translated Warning and Caution Messages

The following caution statements, warning conventions, and warning messages
apply to this product and manual.

Before Operation Please Read These Instructions

Warning! Read and follow all warning notices and instructions marked on the

product or included in the documentation.

Avertissement! Lisez et conformez-vous à tous les avis et instructions

d'avertissement indiqués sur le produit ou dans la documentation.

Warnung! Lesen und befolgen Sie die Warnhinweise und Anweisungen, die auf

dem Produkt angebracht oder in der Dokumentation enthalten sind.

¡Advertencia! Lea y siga todas las instrucciones y advertencias marcadas en el

producto o incluidas en la documentación.

Aviso! Leia e siga todos os avisos e instruções assinalados no produto ou incluídos

na documentação.

Avviso! Leggere e seguire tutti gli avvisi e le istruzioni presenti sul prodotto o

inclusi nella documentazione.

Warning! Do not use this device near water and clean only with a dry cloth.
Avertissement! N'utilisez pas cet appareil près de l'eau et nettoyez-le seulement

avec un tissu sec.

Warnung! Das Gerät nicht in der Nähe von Wasser verwenden und nur mit einem

trockenen Tuch säubern.

¡Advertencia! No utilice este dispositivo cerca del agua y límpielo solamente con

un paño seco.

Aviso! Não utilize este dispositivo perto da água e limpe-o somente com um pano

seco.

Avviso! Non utilizzare questo dispositivo vicino all'acqua e pulirlo soltanto con un

panno asciutto.

Warning! Do not open the chassis. There are no user-serviceable parts inside.

Opening the chassis will void the warranty unless performed by an AJA service
center or licensed facility.

Avertissement! Ne pas ouvrir le châssis. Aucun élément à l’intérieur du châssis

ne peut être réparé par l’utilisateur. La garantie sera annulée si le châssis est
ouvert par toute autre personne qu’un technicien d’un centre de service ou d’un
établissement agréé AJA.

Warnung! Önen Sie das Gehäuse nicht. Keine der Geräteteile können vom

Benutzer gewartet werden. Durch das Önen des Gehäuses wird die Garantie
hinfällig, es sei denn, solche Wartungsarbeiten werden in einem AJA-Service­Center oder einem lizenzierten Betrieb vorgenommen.

¡Advertencia! No abra el chasis. El interior no contiene piezas reparables por el

usuario. El abrir el chasis anulará la garantía a menos que se lo haga en un centro
de servicio AJA o en un local autorizado.

Advertênc ia! Não abra o chassi. Não há internamente nenhuma peça que permita

manutenção pelo usuário. Abrir o chassi anula a garantia, a menos que a abertura
seja realizada por uma central de serviços da AJA ou por um local autorizado.

Avvertenza! Non aprire lo chassis. All’interno non ci sono parti riparabili

dall’utente. L’apertura dello chassis invaliderà la garanzia se non viene eettuata
da un centro uciale o autorizzato AJA.

Regulator y Compliance Statements

Introduction

Warning! Refer all servicing to qualied service personnel. Servicing is required

when the device has been damaged in any way, such as power-supply cord or
plug is damaged, liquid has been spilled or objects have fallen into the device,
the device has been exposed to rain or moisture, does not operate normally, or
has been dropped.

Avertissement! Référez-vous au personnel de service qualié pour tout entretien.

L'entretien est exigé quand l'appareil a été endommagé de quelque manière
que ce soit, par exemple lorsque le cordon d'alimentation ou la prise sont
endommagés, que du liquide a été versé ou des objets sont tombés dans
l'appareil, que l'appareil a été exposé à la pluie ou à l'humidité, ne fonctionne pas
normalement ou est tombé.

Warnung! Das Gerät sollte nur von qualizierten Fachkräften gewartet werden.

Eine Wartung ist fällig, wenn das Gerät in irgendeiner Weise beschädigt wurde,
wie bei beschädigtem Netzkabel oder Netzstecker, falls Flüssigkeiten oder
Objekte in das Gerät gelangen, das Gerät Regen oder Feuchtigkeit ausgesetzt
wurde, nicht ordnungsgemäß funktioniert oder fallen gelassen wurde.

¡Advertencia! Consulte al personal calicado por cuestiones de reparación. El

servicio de reparación se requiere cuando el dispositivo ha recibido cualquier
tipo de daño, por ejemplo cable o espigas dañadas, se ha derramado líquido o
se han caído objetos dentro del dispositivo, el dispositivo ha sido expuesto a la
lluvia o humedad, o no funciona de modo normal, o se ha caído.

Aviso! Remeta todos os serviços de manutenção para o pessoal de assistência

qualicado. A prestação de serviços de manutenção é exigida quando o
dispositivo foi danicado mediante qualquer forma, como um cabo de
alimentação ou cha que se encontra danicado/a, quando foi derramado
líquido ou caíram objectos sobre o dispositivo, quando o dispositivo foi exposto
à chuva ou à humidade, quando não funciona normalmente ou quando foi
deixado cair.

Avviso! Fare riferimento al personale qualicato per tutti gli interventi di assistenza.

L'assistenza è necessaria quando il dispositivo è stato danneggiato in qualche
modo, ad esempio se il cavo di alimentazione o la spina sono danneggiati, è
stato rovesciato del liquido è stato rovesciato o qualche oggetto è caduto nel
dispositivo, il dispositivo è stato esposto a pioggia o umidità, non funziona
correttamente o è caduto

Warning! Do not block any ventilation openings. Install in accordance with the

manufacturer's instructions.

Avertissement! Ne bloquez aucune ouverture de ventilation. Suivez les

instructions du fabricant lors de l'installation.

Warnung! Die Lüftungsönungen dürfen nicht blockiert werden. Nur gemäß den

Anweisungen des Herstellers installieren.

¡Advertencia! No bloquee ninguna de las aberturas de la ventilación. Instale de

acuerdo con las instrucciones del fabricante.

Aviso! Não obstrua nenhuma das aberturas de ventilação. Instale de acordo com as

instruções do fabricante.

Avviso! Non ostruire le aperture di ventilazione. Installare in conformità con le

istruzioni del fornitore.

Warning! Do not install near any heat sources such as radiators, heat registers,

stoves, or other apparatus (including ampliers) that produce heat.

Avertissement! N'installez pas l'appareil près d'une source de chaleur telle que des

radiateurs, des bouches d'air de chauage, des fourneaux ou d'autres appareils
(amplicateurs compris) qui produisent de la chaleur.

Warnung! Nicht in der Nähe von Wärmequellen wie Heizkörpern, Heizregistern,

Öfen oder anderen Wärme erzeugenden Geräten (einschließlich Verstärkern)
aufstellen.

¡Advertencia! No instale cerca de fuentes de calor tales como radiadores, registros

de calor, estufas u otros aparatos (incluidos amplicadores) que generan calor.

Aviso! Não instale perto de nenhuma fonte de calor tal como radiadores, saídas de

calor, fogões ou outros aparelhos (incluindo amplicadores) que produzam calor.

Avviso! Non installare vicino a fonti di calore come termosifoni, diusori di aria

calda, stufe o altri apparecchi (amplicatori compresi) che emettono calore

Regulatory Compliance Statements

Introduction

39

40

Warning! Only use attachments and accessories specied and/or sold by the

manufacturer.

Avertissement! Utilisez seulement les attaches et accessoires spéciés et/ou

vendus par le fabricant.

Warnung! Verwenden Sie nur Zusatzgeräte und Zubehör angegeben und / oder

verkauft wurde durch den Hersteller.

¡Advertencia! Utilice solamente los accesorios y conexiones especicados y/o

vendidos por el fabricante.

Aviso! Utilize apenas equipamentos/acessórios especicados e/ou vendidos pelo

fabricante.

Avviso! Utilizzare soltanto i collegamenti e gli accessori specicati e/o venduti dal

produttore.

Warning! Unplug this device during lightning storms or when unused for long

periods of time.

Avertissement! Débranchez cet appareil pendant les orages avec éclairsou s'il est

inutilisé pendant de longues périodes.

Warnung! Das Gerät ist bei Gewitterstürmen oder wenn es über lange Zeiträume

ungenutzt bleibt vom Netz zu trennen.

¡Advertencia! Desenchufe este dispositivo durante tormentas eléctricas o cuando

no se lo utilice por largos periodos del tiempo.

Aviso! Desconecte este dispositivo da tomada durante trovoadas ou quando não é

utilizado durante longos períodos de tempo.

Avviso! Utilizzare soltanto i collegamenti e gli accessori specicati e/o venduti dal

produttore, quali il treppiedi e l'esoscheletro.

Warning! Disconnect the external AC power supply line cord(s) from the mains

power before moving the unit.

Avertissement! Retirez le ou les cordons d’alimentation en CA de la source

d’alimentation principale lorsque vous déplacez l’appareil.

Warnung! Trennen Sie die Wechselstrom-Versorgungskabel vom Netzstrom, bevor

Sie das Gerät verschieben.

¡Advertencia! Cuando mueva la unidad desenchufe de la red eléctrica el/los

cable(s) de la fuente de alimentación CA tipo brick.

Advertênc ia! Remova os cabos CA de alimentação brick da rede elétrica ao mover

a unidade.

Avvertenza! Scollegare il cavo dell’alimentatore quando si sposta l’unità.

Hazard! High Voltage. This situation or condition can cause injury due to electric

shock.

Avertissement! Tension élevée. Cette situation ou condition peut causer des

blessures dues à un choc électrique.

Warnung! Hochspannung. Diese Situation oder Bedingung kann zu Verletzungen

durch Stromschlag führen.

¡Advertencia! Alto voltaje . Esta situación o condición puede causar lesiones

debidas a una descarga eléctrica.

Aviso! Alta Tensão . Esta situação ou condição pode causar danos devido a

choques elétricos.

Avviso! Alta tensione. Questa situazione o condizione può causare lesioni a causa

di scosse elettriche.

Regulator y Compliance Statements

Introduction

Warning! Do not defeat the safety purpose of the polarized or grounding-

type plug. A polarized plug has two blades with one wider than the other. A
grounding type plug has two blades and a third grounding prong. The wide
blade or the third prong are provided for your safety. If the provided plug does
not t into your outlet, consult an electrician for replacement of the obsolete
outlet.

Avertissement! La sécurité de la prise polarisée ou de la prise de type mise à la

terre ne doit en aucun cas être empêchée de fonctionner. Une prise polarisée
a deux broches, l'une étant plus large que l'autre. Une prise de type mise à la
terre a deux broches et une troisième broche pour la mise à la terre. La broche
large ou la troisième broche sont fournies pour votre sécurité. Si la prise
fournie ne s'insère pas dans votre prise femelle, consultez un électricien pour le
remplacement de la prise femelle obsolète.

Warnung! Der Sicherheitszweck des gepolten bzw. Schukosteckers ist zu

berücksichtigen. Ein gepolter Stecker verfügt über zwei Pole, von denen einer
breiter als der andere ist. Ein Schukostecker verfügt neben den zwei Polen noch
über einen dritten Pol zur Erdung. Der breite Pol bzw. der Erdungspol dienen der
Sicherheit. Wenn der zur Verfügung gestellte Stecker nicht in Ihren Anschluss
passt, konsultieren Sie einen Elektriker, um den veralteten Anschluss zu ersetzen.

¡Advertencia! No eche por tierra la nalidad del tipo de enchufe polarizado con

conexión a tierra. Un enchufe polarizado tiene dos espigas, una más ancha
que la otra. Un enchufe con conexión a tierra tiene dos espigas iguales y una
tercera espiga que sirve para la conexión a tierra. La expiga ancha, o la tercera
espiga, sirven para su seguridad. Si el enchufe suministrado no encaja en el
tomacorriente, consulte con un electricista para reemplazar el tomacorriente
obsoleto.

Aviso! Não anule a nalidade da segurança da cha polarizada ou do tipo ligação

terra. Uma cha polarizada tem duas lâminas sendo uma mais larga do que
a outra. Uma cha do tipo de ligação à terra tem duas lâminas e um terceiro
terminal de ligação à terra. A lâmina larga ou o terceiro terminal são fornecidos
para sua segurança. Se a cha fornecida não couber na sua tomada, consulte um
electricista para a substituição da tomada obsoleta.

Avviso! Non compromettere la sicurezza della spina polarizzata o con messa a

terra. Una spina polarizzata ha due spinotti, di cui uno più largo. Una spina con
messa a terra ha due spinotti e un terzo polo per la messa a terra. Lo spinotto
largo o il terzo polo sono forniti per motivi di sicurezza. Se la spina fornita non
si inserisce nella presa di corrente, contattare un elettricista per la sostituzione
della presa obsoleta.

Warning! Since the Mains plug is used as the disconnection for the device, it must

remain readily accessible and operable.

Avertissement! Puisque la prise principale est utilisée pour débrancher l'appareil,

elle doit rester aisément accessible et fonctionnelle.

Warnung! Da der Netzstecker als Trennvorrichtung dient, muss er stets zugänglich

und funktionsfähig sein.

¡Advertencia! Puesto que el enchufe de la red eléctrica se utiliza como dispositivo

de desconexión, debe seguir siendo fácilmente accesible y operable.

Aviso! Dado que a cha principal é utilizada como a desconexão para o dispositivo,

esta deve manter-se prontamente acessível e funcional.

Avviso! Poiché il cavo di alimentazione viene usato come dispositivo di

sconnessione, deve rimane prontamente accessibile e operabile.

Regulatory Compliance Statements

Introduction

41

42

Warning! Protect the power cord from being walked on or pinched particularly at

plugs, convenience receptacles, and the point where they exit from the device.

Avertissement! Protégez le cordon d'alimentation pour que l'on ne marche

pas dessus ou qu'on le pince, en particulier au niveau des prises mâles, des
réceptacles de convenance, et à l'endroit où il sort de l'appareil.

Warnung! Vermeiden Sie, dass auf das Netzkabel getreten oder das Kabel geknickt

wird, insbesondere an den Steckern, den Steckdosen und am Kabelausgang am
Gerät.

¡Advertencia! Proteja el cable de energía para que no se le pise ni apriete, en

especial cerca del enchufe, los receptáculos de conveniencia y el punto del que
salen del equipo.

Aviso! Proteja o cabo de alimentação de ser pisado ou de ser comprimido

particularmente nas chas, em tomadas de parede de conveniência e no ponto
de onde sai do dispositivo.

Avviso! Proteggere il cavo di alimentazione in modo che nessuno ci cammini sopra

e che non venga schiacciato soprattutto in corrispondenza delle spine e del
punto in cui esce dal dispositivo.

Regulator y Compliance Statements

Introduction