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MOT202TSA/MOT202TRM
Modem User’s Guide
0049-0119-000, Rev. B
Page 2
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The products and programs described in this User’s Guide are licensed
products of Telenetics Corporation. This User’s Guide contains
proprietary information protected by copyright, and this User’s Guide
and all accompanying hardware and documentation are copyrighted.
Telenetics Corporation does not warrant that the hardware will work
properly in all environments and applications, and makes no warranty
and representation, either implied or expressed, with respect to the
quality, performance, merchantability, or fitness for a particular
purpose.
Information in this User’s Guide is subject to change without notice
and does not represent a commitment on the part of Telenetics
Corporation. Telenetics Corporation assumes no responsibility for any
inaccuracies that may be contained in this User’s Guide.
Telenetics Corporation makes no commitment to update or keep
current the information in this User’s Guide, and reserves the right to
make changes to this User’s Guide and/or product without notice.
No part of this manual may be reproduced or transmitted in any form
or by any means, electronic or mechanical, including photocopying,
recording, or information storage and retrieval systems, for any
purpose other than the purchaser's personal use, without the express
written permission of Telenetics Corporation.
Copyright 2000 Telenetics Corporation.
39 Parker
Irvine, California 92618
Tel: (949) 455-4000
Fax: (949) 455-4010
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Contents
CHAPTER 1 INTRODUCTION........................................................ 5
UMMARY OF KEY FEATURES ................................................................ 5
S
ODELS ................................................................................................. 6
M
SING THIS MANUAL ............................................................................. 6
U
ONTACT INFORMATION ........................................................................ 7
C
CHAPTER 2 INSTALLING THE MODEM .................................... 9
S
ITE PREPARATION................................................................................. 9
NPACKING YOUR HARDWARE.............................................................. 9
U
DDITIONAL ITEMS YOU NEED ............................................................ 10
A
ARDWARE OVERVIEW........................................................................ 10
H
ONFIGURING THE MODEM .................................................................. 11
C
Jumper S1
Jumper S2
Jumper S3
Jumper S4
Jumper S5
Jumper S6
Jumper S8
Jumper S9
Jumper S10
Jumper S11
Jumper S12
Jumper S13
Jumpers S14 and S15
ONNECTING A DTE ............................................................................ 19
C
ONNECTING TO A PRIVATE LINE COMMUNICATION CIRCUIT.............. 19
C
Connecting to an AC Power Source................................................ 19
Powering-on the Modem ................................................................. 20
Powering-off the Modem ................................................................. 20
−
Carrier Detect Control............................................... 14
−
Transmit Level............................................................ 14
−
2-wire/4-wire Mode.................................................... 15
−
Call Turnaround Squelch ........................................... 15
−
Transmit Carrier ........................................................ 16
−
Local Copy ................................................................. 16
−
Signal and Earth Ground ........................................... 16
−
RTS-CTS Delay .......................................................... 17
−
Carrier Detect Delay................................................ 17
−
Turnaround Squelch Time........................................ 17
−
Soft Carrier Turn Off................................................ 18
−
Anti-Streaming ......................................................... 18
−
Self Test or Test Pattern............................ 19
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Contents
CHAPTER 3 LEDS AND CONTROLS .......................................... 21
RONT PANEL LEDS............................................................................. 21
F
RONT PANEL TEST SWITCH................................................................. 22
F
CHAPTER 4 TROUBLESHOOTING............................................. 25
L
OCAL MODEM TEST............................................................................ 25
INE AND MODEM TEST ....................................................................... 26
L
CHAPTER 5 SPECIFICATIONS.................................................... 27
G
ENERAL.............................................................................................. 27
IMENSIONS AND WEIGHT ................................................................... 28
D
EMPERATURE RANGE ......................................................................... 28
T
OWER REQUIREMENTS ........................................................................ 28
P
NTERFACE PIN ASSIGNMENTS.............................................................. 29
I
DTE Connector - EIA RS-232-C...................................................... 29
Telco Connector............................................................................... 29
APPENDIX A COMPLIANCES...................................................... 31
APPENDIX B LIMITED PRODUCT WARRANTY..................... 33
APPENDIX C, RMA PROCEDURE ............................................... 35
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Chapter 1
Introduction
he Telenetics MOT202TSA standalone modem and
MOT202TRM rack-mount modem are Frequency Shift Keyed
(FSK) modems designed for asynchronous half-duplex
T
communication on 2-wire private line circuits or full-duplex
communication on 4-wire private-line circuits.
Summary of Key Features
The following list summarizes the modem’s key features.
• Bell 202T compatible
• Operates over voice-grade leased lines or private lines
• 0 to 1200 bps operation for unconditioned line.
• 0 to 1800 bps operation for conditioned line (C2).
• Point-to-point or point-to-multipoint polling network
• 4-wire full-duplex or 2-wire half-duplex leased-line configuration.
• Analog Loopback Test, Digital Loopback Test, Self Test, and Test
Pattern Transmit.
• LED displays for power, RS-232 control, data status, and test
mode.
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Introduction
Models
The Telenetics modem is available in two models:
The MOT202TSA is a desktop modem.
The MOT202RTM is a rack-mount modem that installs into a
standard 19-inch rack.
In this manual, the term “modem” will be used to refer to both models
collectively. If information pertains to one model only, that model will
be identified by its model number.
Using This Manual
This manual contains all the information you need to install, configure,
use, and test your modem.
Chapter 1 contains general information on what the 202T modem
does, contents of this manual, and contact information for
Telenetics.
Chapter 2 describes how to install and configure the modem.
Chapter 3 provides general operating procedures.
Chapter 4 provides troubleshooting procedures.
Chapter 5 lists the modem’s specifications.
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Contact Information
Contact Information
For more information about Telenetics’ MOT202TSA and
MOT202TRM modems, or other Telenetics solutions, please contact us
using any of the following methods.
Voice Calls
We welcome your calls at (949) 455-4000 Monday
through Friday, from 8:00 am to 5:00 pm Pacific Time.
Fax Number
You can also send your requests for information to our
24-hour fax number: (949) 455-4010.
E-mail
If you prefer, you can send information requests to our
24-hour e-mail address: sales@telenetics.com.
Website
Our website contains valuable information about our
products. We encourage you to visit us online at
www.telenetics.com.
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Introduction
NOTES
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Chapter 2
Installing the Modem
his chapter describes how to install the modem.
T
Site Preparation
The location where you install your modem should be:
• Within six feet of a 115 or 230 VAC grounded outlet not
controlled by a wall switch
• No more than 50 feet from the data terminal equipment
• Away from extremes of temperature, humidity, and appreciable
shock.
Note:
Be sure that there is a 4-inch minimum space at the
back of the modem for signal line and interface cable
clearance.
Unpacking Your Hardware
Your package should include at least one MOT202TSA or
MOT202TRM modem, one RJ-45 jack-to-4 wire leased line cable, and
this Installation Guide. If your package contents are damaged or
missing, please contact your place of purchase immediately.
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Installation
Additional Items You Need
To use your modem, you need the following additional items:
All users: an RS-232 cable to connect a data terminal. The cable
must conform to the pin assignments shown on page 29.
Standalone modem users: a two- or four-wire transmission line or
leased line and power supply.
Rack-mount modem users: a modem rack and an available slot in
the rack for installing the modem.
Hardware Overview
Figures 2-1 and 2-2 show the front and back modem panels.
Figure 2-1. Front Panel
Figure 2-2. Back Panel
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Configuring the Modem
On the front panel of the modem, there are:
One Power LED and six status LEDs (see page 21)
A rotary test switch (see page 22)
On the back panel of the MOT202TSA modem, there are:
A power cord or power input connector
A power switch for turning the modem on and off
A fuse, 3/8 amp, 250 Volt, slow-blow
A DB25 female connector for accommodating a DTE device
An RJ-45 connector for connecting to a communications line
Configuring the Modem
The modem obtains some operating characteristics from jumper
settings. The default jumper settings are for common 4-wire full-duplex
applications. To reconfigure the modem for 2-wire half-duplex and
special applications, you must change the default jumper settings.
To change jumper settings, push the two tabs on the back of the
modem to open the modem cover and gain access to the jumper
settings on the printed circuit board (see Figure 2-3). Then set the
jumpers to the desired settings and replace the cover.
Figure 2-3. Gaining Access to the Modem Jumpers
Figure 2-4 on the next page shows the location of the modem jumpers.
Table 2-1 on page 13 summarizes the jumper settings (default settings
are bold).
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Installation
Figure 2-4. Modem Jumper Locations
Page 12
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Configuring the Modem
Table 2-1. Jumper Settings
Jumper Function Settings See Page…
S1
S2
S3
S4
S5
S6
S8
S9
S10
S11
S12
S13
S14 and S15
Carrier Detect control
Transmit level
2-wire/4-wire mode 2-wire
Call turnaround squelch Enabled
Transmit carrier
Local copy Enabled
Signal and Earth ground Connected
RTS-CTS delay
Carrier Detect delay
Turnaround squelch time
(Enabled by jumper S4)
Soft Carrier turn off None
Anti-streaming
Self Test or test pattern
(Tx and Rx pattern speed)
-33 dBm
-43 dBm
0dBm
-2 dBm
-4 dBm
-6 dBm
-8 dBm
-10 dBm
-12 dBm
-14 dBm
4-wire
Disabled
Control
Constant
Disabled
Separate
8 ms
33 ms
59 ms
219 ms
6 ms
23 ms
8 ms
159 ms
8 ms
26 ms
None
4 seconds
7.6 seconds
14 seconds
28 seconds
56 seconds
1 bps
18 bps
37 bps
75 bps
150 bps
14
14
15
15
16
16
16
17
17
17
18
18
19
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Installation
Note:
The jumper positions in the following sections reflect the
position of the jumpers on the modem board when you
face the board as indicated in Figure 2-4 on page 12.
Jumper S1 − Carrier Detect Control
Settings:
Jumper S1 configures the dynamic range of the modem receiver. The
selections are either –33 dBm or –43 dBm. If the incoming signal is
above –24 dBm, use the default –33 dBm setting. If the modem is
operated on the network, use the –43 dBm setting.
-33 dBm (default)
-43 dBm
Jumper S2 − Transmit Level
Settings:
0 dBm (default)
-2 dBm
-4 dBm
-6 dBm
-8 dBm
-10 dBm
-12 dBm
-14 dBm
Jumper S2 adjusts the modem’s transmit level. There are eight transmit
level settings you can choose. By default, the modem uses a transmit
level of 0 dBm.
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Jumper S3 − 2-wire/4-wire Mode
Configuring the Modem
Settings:
2-wire
4-wire (default)
Jumper S3 configures the modem for 2-wire or 4-wire operation.
When configured for 4-wire full-duplex operation, jumper S5 can
be strapped to maintain constant carrier from the master modem to
all slave modems at all times after the initial training. This enables
the master modem to transmit data to the slave modems, with no
RTS-to-CTS delay. This is the preferred operating mode when
minimum turnaround is desired.
When configured for 2-wire half-duplex operation, the modem
encounters an RTS-to-CTS delay when transmitting to slave
modems, increasing the turnaround time. Set jumper S5 to
controlled carrier for 2-wire half-duplex operation.
Jumper S4 − Call Turnaround Squelch
Settings:
Enabled
Disabled (default)
Jumper S4 configures the modem’s Call Turnaround Squelch setting.
For 2-wire, half-duplex communications, set this strap to the Enabled
position. In this position, the receiver is inhibited for a period of time
after the local transmitter is turned OFF. This guards against echoes
caused by the transmission just completed. The time is determined by
the turnaround squelch time option (jumper S11).
For 4-wire, full-duplex communications, keep the jumper set to the
default position of Disabled.
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Installation
Jumper S5 − Transmit Carrier
Settings:
Control (default)
Constant
Jumper S5 places the transmitter under terminal control (default) or
turns on the transmitter continuously in a 2-wire half duplex system.
Jumper S6 − Local Copy
Settings:
Jumper S6 must be left is the default position of Disabled when
operating on a 4-wire network. It is also normally left in the default
Disabled position when operating on a 2-wire network. Strapping this
jumper as Disabled inhibits the local receiver from receiving the
transmission of the local transmitter.
Enabled
Disabled (default)
Jumper S8 − Signal and Earth Ground
Settings:
Jumper S8 allows Earth GND to be tied to the modem system GND.
Page 16
Connected
Separate (default)
Page 19
Jumper S9 − RTS-CTS Delay
Configuring the Modem
Settings:
8 ms (default)
33 ms
59 ms
219 ms
Jumper S9 configures the modem’s RTS-CTS delay. Four choices for
selecting an RTS-CTS delay are available.
Jumper S10 − Carrier Detect Delay
Settings:
Jumper S10 configures the modem’s Carrier Detect turn on Delay
timing. The delay chosen must be consistent with the Clear To Send
delay selection of the transmitting modem and must be less than the
CTS delay. The available delays are 6 ms (default) and 23 ms. The
carrier detect drop out is less than 6 ms.
6 ms (default)
23 ms
Jumper S11 − Turnaround Squelch Time
Settings:
8 ms (default)
159 ms
Jumper S11 is used with the call turnaround squelch option (jumper
S4). The available times are 8 ms (default) and 159 ms.
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Installation
Jumper S12 − Soft Carrier Turn Off
Settings:
None
8 ms (default)
26 ms
Jumper S12 configures the modem to either turn off the transmitter
immediately upon release of Request To Send, or send a Soft Carrier
Turn Off signal of 900 Hz for 8 or 26 ms at the end of each
transmission.
Jumper S13 − Anti-Streaming
Settings:
Jumper S13 lets you select an anti-streaming time or use no antistreaming at all. Anti-streaming is typically used in multi-point
applications to prevent a malfunctioning slave from occupying the line
indefinitely.
When anti-streaming is active, the modem can only transmit data for up
to 56 seconds. Thereafter, the modem’s transmitter is automatically
turned off. The modem then looks for an ON-to-OFF transition of
Request To Send (RTS) before proceeding with normal operation.
None (default)
4 seconds
7.6 seconds
14 seconds
28 seconds
56 seconds
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Connecting a DTE
Jumpers S14 and S15 − Self Test or Test Pattern
Settings:
Jumpers S14 and S15 configures the modem for Self Test or Test
Pattern. When the modem is in local Self Test or Test Pattern mode, it
generates a dot test pattern. The supported baud rates are 1 bps, 18 bps,
37 bps, 75 bps, or 150 bps.
1 bps
18 bps (default)
37 bps
75 bps
150 bps
Connecting a DTE
The modem back panel provides a standard, 25-pin port labeled DTE,
which connects to an RS-232 device. The connectors for this port
conform to the pin assignments shown under “DTE Connector – EIA
RS-232-C” on page 29.
The DTE should have a cable no longer than 50 feet, with a Cinch or
Cannon plug per DB-19604-432 plus a DB-51225-1 hood or
equivalent.
Connecting to a Private Line Communication Circuit
The modem back panel provides an 8-pin RJ-45 connector labeled
TELCO, which connects to a private line communication circuit. The
connectors for this port conform to the pin assignments shown under
“Telco Connector” on page 29.
Connecting to an AC Power Source
The modem back panel provides an AC line cord. If the chassis ground
is connected through the third prong of the AC power plug, a separate
chassis ground wire is required.
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Installation
Powering-on the Modem
To supply power to the modem, place the POWER ON switch on the
modem back panel to the ON position. The PWR LED on the front
panel goes ON.
Powering-off the Modem
To turn off power to the modem, place the POWER ON switch on the
modem back panel to the OFF position. The PWR LED on the front
panel goes OFF.
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Chapter 3
LEDs and Controls
his chapter describes the LEDs and controls on the modem.
T
Front Panel LEDs
Table 3-1 describes the LEDs on the modem front panel.
Table 3-1. Front Panel LEDs
LED Status
PWR
TM
CD
RD
RS
CS
TD
ON = power is being supplied to the modem.
ON = the rotary switch is turned to Analog or Digital
Loopback, or the switch is in the Test Pattern transmit
mode or Self Test mode and no error is detected.
ON = the modem is detecting a valid carrier.
ON = data is being received or receive data line is in a
space condition.
ON = the Request-to-Send line from the DTE is ON.
ON = the Clear-to-Send line from the modem is ON.
ON = data to be transmitted is being furnished to the
modem.
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Troubleshooting
Front Panel Test Switch
The modem front panel has a five-position rotary switch that lets you
select the modem’s operating mode. The five switch positions are:
DATA use this position for normal data transmissions.
AL (Analog Loopback) this position prepares the modem for
testing by the local terminal device. The transmitter output of the
modem is disconnected from the output coupling transformer and
connected to the modem receiver input. See Figure 3-1.
DL (Digital Loopback) this position configures the modem to
loop back received data to the transmitter and transmit the data to
the remote end. The RS-232-C interface to the terminal is not
active during this test. See Figure 3-2.
ST (Self Test) this position inhibits the modem from
transmitting and receiving data on the COMM LINE. The RS-232C interface to the terminal is not active during this test. See Figure
3-3.
The test pattern (dot pattern) passes through the transmitter, loops
back into the receiver, is demodulated, and is checked for errors. If
errors occur, the TM LED turns OFF and remains OFF for a
period of time that depends on the pattern generator baud rate.
In Analog Loopback and Self Test modes, the received analog data
is buffered, amplified by 16 dB (if output level is set to 0 dB), and
routed out on the transmit analog pair.
TTP (Transmit Test Pattern) this setting forces the transmitter
on and transmits data from the test generator to the COMM LINE.
The RS-232-C interface lines (RTS, CTS, and Transmit Data) to
the transmitter are not active. See Figure 3-4.
The TM LED goes ON when the receive data is good. If there are
errors, or if the received data does not compare with the
transmitted data, the TM LED goes off. The RS-232-C interface
lines to the receiver are active during this mode.
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Front Panel Test Switch
DTE
DTE
Local Modem
Analog LoopBack Mode
RXD
TXD
RECEIVER
TRANSMITTER
Figure 1 - Analog Loopback Test
Figure 3-1. Analog Loopback Test
Local Modem
Local Digital LoopBack Mode
RECEIVER
TRANSMITTER
PAD
Amplifier
4-Wire Telephone Line
Remote Modem
Data Mode
TRANSMITTER
RECEIVER
Remote Modem
Data Mode
TRANSMITTER
RECEIVER
DTE
DTE
4-Wire Telephone Line
Digital Loopback Test
Figure 3-2. Digital Loopback Test
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Troubleshooting
Modem
Self Test Mode
DTE
TEST PATTERN TRANSMITTER
ERROR CHECK RECEIVER
TM
PAD
Amplifier
4-Wire Telephone Line
TX
RX
Self Test
Figure 3-3. Self Test
Remote Modem
Local Modem
Send Test Pattern Mode
SPEED SELECT
DTE DTE
TEST
PATTERN
TRANSMITTER
Receive Test Pattern Mode
RECEIVER
ERROR
CHECK
TM
2-Wire Telephone Line
Transmit Test Pattern
Figure 3-4. Transmit Test Pattern
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his chapter describes troubleshooting procedures you can use in the
unlikely event you encounter a problem with your modem.
T
Local Modem Test
The local modem test verifies the local modem’s transmitter, receiver,
and connection to the locally attached DTE. This test can be run either
by generating a data pattern from the locally attached DTE or by
having the modem generate a test pattern.
The following procedure describes how to run the local modem test
using a locally attached DTE to generate a data pattern.
1. Using the front panel test switch, place the modem in Analog
2. Turn on the Request To Send line.
3. Use the locally attached DTE to transmit the data pattern and
Chapter 4
Troubleshooting
Loopback mode.
check for data errors on the Receive Data line.
The following procedure describes how to run the local modem test
using the modem test pattern instead of a data pattern originated by the
local DTE.
1. Using the front panel test switch, place the modem in Self Test
mode.
2. The TM indicator should turn ON. If the indicator turns OFF or
flashes, errors are occurring.
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Specifications
Line and Modem Test
The line and modem test verifies the local modem, the remote modem,
and the communications line between them. With this test, the local
modem loops back received data to the transmitter and transmits the
data to the remote modem. These characters can originate either from a
locally attached DTE or by having the modem generate a test pattern.
The following procedure describes how to run the line and modem test
using a locally attached DTE to generate a data pattern.
1. Place the remote modem in Digital Loopback mode.
2. Place the local modem in Data mode and transmit a data pattern.
Check for data errors on the Receive Data line
The following procedure describes how to run the line and modem test
using the modem test pattern instead of a data pattern originated by the
local DTE.
1. Place the remote modem in Remote Test mode.
2. Place the local modem in Remote Self Test mode. The TM LED
should turn ON and remain ON if the data is error free.
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Chapter 5
Specifications
his chapter lists the specifications for the modem.
T
General
Operation:
Data rate:
Modulation:
Carrier frequencies:
Line impedance:
Transmitter output
level:
RTS-CTS delay:
Carrier Detect delay:
Digital interface:
Package:
2-wire half-duplex or 4-wire full-duplex
private line operation.
0-1200 bps asynchronous on worst case
line. 0-1800 asynchronous on C2
conditioned line
Phase coherent. Frequency Shift Keyed
(FSK)
Mark 1200 Hz ±1%
Space 2200 Hz ±1%
600 ohms ±10% transformer coupled and
transient protected.
Selectable from 0 to –14 dBm, in 2 dB
steps.
8, 33, 59, or 219 ms
6 or 23 ms OFF-to-ON, 6 On-to-OFF
EIA RS-232-C and CCITT V.24.
Standalone, UL approved.
Turnaround squelch:
Anti-streaming:
8 ms or 159 ms
Option to turn transmitter OFF after
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Specifications
selected time, even if RTS is ON
Test features:
Self Test, Analog Loopback, Digital
Loopback, and Test Pattern Transmit
Dimensions and Weight
Width: 7.00 inches (17.8 cm)
Length: 9.60 inches (24.4 cm)
Height: 2.25 inches (5.7 cm)
Temperature Range
Operating: -40 to +85 degrees Celsius
Storage: -40 to +85 degrees Celsius
Humidity range: 95% relative, non-condensing
Power Requirements
115 VAC + or – 10%: 50/60 Hz
230 VAC + or – 10%: 50/60 Hz
12 to 60 VDC
For applicable models.
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Interface Pin Assignments
Interface Pin Assignments
DTE Connector - EIA RS-232-C
Pin RS-232C Circuit CCITT V.24 Circuit Function
1 AA 101 Protective Ground
2 BA 103 Transmitter Data
3 BB 104 Receive Data
4 CA 105 Request to Send
5 CB 106 Clear to Send
6 CC 107 Data Set Ready
7 AB 102 Signal Ground
8 CF 109 Data Carrier Detect
10
25
9
+12 Volts Test Only
-12 Volts Test Only
Analog Loopback
Note:
All interfaces on the RS-232-C digital connector conform to
the requirements of EIA-RS-232-C.
Telco Connector
Pin Description
4, 5 2-wire mode: transmit/receive pair.
4-wire mode: transmit pair.
3, 6 Receive pair for 4-wire mode.
Polarity of transmit pair or receive pair is not significant. Remaining
pins are not used.
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Specifications
NOTES
Page 30
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Appendix A
Compliances
FCC Rule
This device complies with Part 15A of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15A of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit other than the one to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
If none of these actions resolves the problem, consult your distributor or an
experienced radio/television technician for additional suggestions.
Additionally, Section 15.838, paragraph d), of the FCC Rules and Regulations
states: “Where special accessories, such as shielded cables, are required in
order to meet FCC regulations, shielded cables must be used with this
equipment. Operation with non-approved equipment or unshielded cables is
likely to result in interference to radio and TV reception. The user is cautioned
that changes and modifications to this equipment without the approval of the
manufacturer could void the user’s authority to operate this equipment.
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Compliances
Department of Canada Statement
This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numerique de la classe A respecte toutes les exigences du
Reglement sur le materiel brouilleur du Canada.
Page 32
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Appendix B
Limited Product
Warranty
Telenetics warrants that the Product sold will be free from defects in
material and workmanship and perform to Telenetics' applicable
published specifications for a period of 18 months from the date of
delivery to Customer or 12 months from placement into service,
whichever occurs first. The liability of Telenetics hereunder shall be
limited to replacing or repairing, at its option, any defective Products
which are returned F.O.B., Telenetics' facility, Lake Forest, California
(or, at Telenetics' option refunding the purchase price of such products).
In no case are Products to be returned without first obtaining permission
and a customer return order number from Telenetics. In no event shall
Telenetics be liable for any consequential or incidental damages.
Products which have been subject to abuse, misuse, accident, alteration,
neglect, unauthorized repair or installation are not covered by the
warranty. Telenetics shall make the final determination as to the
existence and cause of any alleged defect. No liability is assumed for
expendable items such as lamps and fuses. No warranty is made with
respect to custom products or Products produced to Customer's
specifications except as specifically stated in writing by Telenetics in the
agreement for such custom products.
This warranty is the only warranty made by Telenetics with respect to
the goods delivered hereunder, and may be modified or amended only
by a written instrument signed by a duly authorized officer or Telenetics
and accepted by Customer.
This warranty and limitation extends to customer and to users of the
product and is in lieu of all warranties with respect to the product
whether express, implied, or statutory, including without limitation the
implied warranties of merchantability and fitness for a particular
purpose.
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Limited Product Warranty
NOTES
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Appendix C
RMA Procedure
Return Merchandise Authorization (RMA) Procedure
Before returning any Telenetics product, an RMA number must be obtained.
Before asking for an RMA number, ascertain that the product was purchased from
Telenetics. If you bought the product from a Distributor or Systems Integrator, the
product should be returned to that vendor.
The most convenient method to obtain an RMA number for a product purchased from
Telenetics is to send an email to
include
Your Company Name, address, the actual address that we would use to return the product
to you. Please include any Mail Stop or specific delivery information. The City, State,
and zip code are all required. Your phone and FAX numbers. Your email address.
If the above information is on your letterhead, that format is acceptable.
For each item you wish to return: List the product model number, usually found on the
serial number tag, the serial number for each item you wish to return, a description of the
problem you are encountering, and the cause of the problem (if known).
A product support specialist may call to verify that the product is properly installed or
may ask you to perform tests to insure that the product has actually failed.
After review of the problem, an RMA number will be assigned, you will be notified by
email or FAX.
The product must be properly packed and returned to:
Telenetics
39 Parker
Irvine, CA 92618
The RMA number must be legibly displayed on the shipping carton.
No RMA’s will be issued without a product review, Telenetics will not be responsible for
any product returned without an RMA number.
In the near future the RMA form will be available on our Web site
Telenetics.com/support/rma. Fill in all blanks and click on the “Submit” button.
If you think the product may be out of warranty, include a method of payment for repairs,
either a Purchase Order number, or Credit card number, Card Holder Name, Date of
Expiration on the RMA request. Repairs currently require 5 – 10 working days, and are
returned UPS second day air.
support@telenetics.com
. Information required must
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RMA Procedure
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